ExpressVu Your Simple Steps Guide to Enjoying Bell ExpressVu TM 08/06 SSG Welcome! Welcome to ExpressVu Digital TV, where a world of exciting entertainment is in your hands. You now have over 500 channels to choose from and many exciting new options you will want to explore. You can keep this kit with your DVDs, so you'll be able to refer to it whenever you need to find answers fast. You can also use it to record your personal information below and you can tuck your contract in the pocket to keep it safe and close at hand. Account #: PIN #: Activation Date: Your PIN is important. You will need your PIN if you decide to make changes to your account in the future. Find answers fast 1. Power Up! Find out what's on ........................................................................ 4 Organize your channels ................................................................ 7 Don't miss that show .................................................................... 8 Control what they're watching .................................................... 9 Trouble-shooting tips .................................................................. 11 Get plugged in to convenience .................................................... 14 2. Next Steps Understand your bill .................................................................... 16 Flexible payment options ............................................................ 17 Manage more with Self-Care........................................................ 18 Enjoy ExpressVu perks ................................................................ 20 3. The Big Picture Explore more with Vu! ................................................................ 22 Discover interactive television .................................................... 24 Turn on more movies .................................................................. 27 See it in High Definition .............................................................. 28 Score more sports ........................................................................ 29 Privacy policy .............................................................................. 30 How to use this guide This guide is divided into three sections. In each section, you'll gain more understanding and control to help you enjoy the ultimate TV experience. Power Up! 1. Power Up! Learn how to get up and running right now. Find the shows you want to see. Control what they watch with Parental Lock. Enjoy the best picture quality and sound. 2. Next Steps Understand your first bill. Help yourself to solutions 24/7 with Self-Care. Discover ExpressVu perks, like our free e-newsletter, free concerts, and more. 3. The Big Picture Order in for entertainment and catch the latest Hollywood releases and sports events. Make family time even more interactive with iTV. Explore the future of High Definition TV for a true movie-theatre experience. Helpful Highlights. Look for these icons to find useful tips and simple shortcuts to help you quickly get the most enjoyment out of ExpressVu. These are nuggets of interesting and useful features not commonly known. If you have a question, chances are thousands of other users have already asked. And we have answers. Find them here fast. Don't have a degree in computer engineering? No problem! We can provide you with technical tips to make the many features even easier to use. GEM FAQ Control a world of channels and features with the click of your remote. Find the programming you want to watch Create lists of your favourite channels Stay in charge with Parental Lock Enjoy the best picture and sound TECH TIP TECH TIP Before you start, make sure the SAT button is selected on your remote and that nothing is blocking the remote signal to the receiver. 2 3 Find out what's on Use the Electronic Programming Guide (EPG) to see what's playing. The Electronic Programming Guide is an onscreen program listing that lets you see what's on and when, without interrupting what you're currently watching. You can use the EPG two ways. If you've just turned on your TV and you want to see what's on: Find out what's on If you're watching a program, but you want to browse other shows: 1 2 3 B R O W S E Press the BROWSE button to display the browse banner without interrupting your current viewing. Scroll through the EPG menu show-by-show using the blue ARROW buttons. Press SELECT to switch to the new channel of your choice from the Browse banner. SELECT 1 2 3 PAGE GUIDE Press the GUIDE button on your remote to display the EPG. Scroll through the EPG menu a page at a time using PAGE arrow buttons, or move show-by-show with the blue ARROW buttons. Press SELECT when you've found the program you want to watch, or press CANCEL to exit the EPG. It's that simple. or B R O W S E SELECT or CANCEL BROWSE SCREEN 1 GUIDE To find out more about a show before you decide to watch: Press the INFO button for the description, start and end time, and the rating of a program, movie or event. EPG MAIN MENU INFO GEM To skip ahead a specific amount of hours (up to 44 hours) in the EPG, enter the number of hours, then immediately press the RIGHT ARROW button. INFO SCREEN GEM You can see what's on ExpressVu and order Pay-Per-View online through the Interactive Programming Guide (IPG), ExpressVu's online version of the EPG. Check out www.bell.ca/WhatsOnExpressVu to see what's playing tonight, tomorrow, or two weeks from now. 3+ 4 B R O W S E = 3 hours ahead in the Programming Guide 5 Find out what's on Find your favourite shows fast. If you already know which show you want to watch, use the Search feature to find your show ­ by name or by program description. Organize your channels Make a Favourites list to access your favourite channels fast. Create a list of channels just for you. You can also customize additional lists for each family member. To create a Favourites list, simply: 1 2 3 4 Press MENU and select THEMES, or press the # or the SEARCH button at the bottom right of your remote. Select TITLE to search by words in the show title, OR select INFO to search by words from the program description. Type in the words using the onscreen virtual keyboard, or by using the letters on your remote, then select SEARCH. Select the program you want to watch OR hit CANCEL to close the search. 1 MENU + search 1 2 3 4 Press the MENU button and select the FAVOURITES option. Use the ARROW buttons to move the highlighter to the desired Favourites list and select MODIFY LIST, then press SELECT twice. In the CHANNELS LIST, highlight the channel you want to add, then press SELECT. Repeat for every channel you wish to add. When you're happy with your list of favourites, select SAVE and then select the EDIT NAME option to label it as your own. # 2 4 SEARCH 2 3 MODIFY LIST EDIT NAME GEM Once you've set up your FAVOURITES list, press GUIDE repeatedly to cycle through your Favourites. TITLE SEARCH VIRTUAL KEYBOARD GEM TECH TIP To ensure your receiver updates the Electronic Programming Guide and downloads the latest software, press the POWER button to turn OFF when not in use. POWER TV RECEIVER POWER You can also access a list of themes, such as sports, movies or family programming. Just press THEMES on your remote. When you've found your theme, press SELECT. 6 7 Don't miss that show Lost track of the time? Set a timer to remind you. You can create an onscreen timer to alert you that your favourite show or movie is about to begin, or you can set it to automatically switch to the show you selected, or record to your Personal Video Recorder (PVR), when it starts. To set up a timer: Control what they're watching Stay in charge with Parental Lock. Parental Lock gives you the key to controlling which shows your kids can watch and which programming should be restricted to adults only. Safeguarding your children's viewing is simple. First you'll need to set up a password to lock your system: 1 2 3 Highlight a future program in either the EPG, Browse banner, or Themes menu and press SELECT on your remote. In the CREATE AN EVENT TIMER menu, select TIMER TYPE and FREQUENCY. For more of a "heads up" on your show, start the timer one minute early with the START 1 MIN. EARLY option. 1 2 3 Press MENU on your remote control and select LOCKS. Select LOCK SYSTEM on screen. Create a password and press OK. Confirm the password and press OK again. 2 MENU 2 3 CREATE AN EVENT TIMER MENU 1 MIN. EARLY OPTION LOCK SYSTEM FAQ How do I find out if my show is on at another time? To catch a "Time Shifted"* show that airs from a different time zone, highlight your show in the EPG and press the # or SEARCH button on your remote and choose the SEARCH option to activate. If your show is on at different times, you will see a list of times to choose from. 3 CREATE PASSWORD GEM For a full list of our channel lineup in numerical order, visit www.bell.ca/ChannelLineUp. Now you're set up to lock: · Specific Channels · Channel Ranges by category, such as Pay-Per-View or Adult · Ratings 8 *Broadcasting of some channels affiliated to your local channels may be interrupted when programming is the same. Time shifting channels may vary according to region. 9 Control what they're watching To lock shows by specific channels or by ratings: Trouble-shooting tips Having problems? No problem. You'll find quick answers to the most common problems new customers have on the next few pages. Some of the solutions are as simple as resetting your receiver. First, you'll need to know that the ExpressVu satellite signal to your dish needs to be unobstructed for the best quality picture and sound. Severe weather, like heavy rain or snow, may temporarily interrupt your viewing. The signal can also be blocked by: · An accumulation of snow or leaves on the dish. 1 2 3 4 Press MENU on your remote control and select LOCKS. Enter your password and select OK. Choose CHANNEL LOCKS or RATING LOCKS. Select the channel or rating you wish to lock out (see Channel Ratings chart below). A check box will appear to confirm your selection. Select SAVE/DONE. · A growing tree blocking the signal path to the satellite. Trouble-shooting tips. If the screen has horizontal or vertical lines, or goes black, blue or snowy: · Check all your cable connections and that all connected equipment is powered on. · If you are using coaxial cables for connections, then your TV and/or VCR must be on channel 3 or 4. 3 4 SELECT CHANNEL OR RATING SELECTION CONFIRMED · Check that the input source is set correctly (try both TV and VIDEO). Channel Ratings.* SYMBOL CLASSIFICATION MEANING GEM Check out Channel 198 for video demonstrations, and other useful information from hooking up your receiver to programming your shows. /8+ Parental Guidance Suitable for children over 8, but supervision recommended for those between 8 and 13 Suitable for those over 14 Suitable for adults only (over 18) Contains graphic language, violence, nudity, profanity or strong sexual content Over 14 Over 18 NR/AO No Rating/ Adult Oriented To lock shows by channel category: Repeat Steps 1 and 2 above. Select LOCK PPV to lock out all Pay-Per-View. You can also select HIDE ADULT to remove Adult channels from view. 10 *Ratings are set by the programmers. 11 Trouble-shooting tips Some channels in the EPG have a red or green background and I can't access them: · Verify that you have a subscription. If you don't and would like to subscribe, you can order it through Channels on Demand on channel 188 (if available), online at www.bell.ca/SelfCare, or call 1 888 SKY-DISH to order. · If you are a subscriber, but still don't have access, try resetting your receiver by holding down the power button on your receiver for about 8 seconds, or until the green light goes out. If this doesn't correct it, please call 1 888 SKY-DISH. The strength of my signal keeps fluctuating: · This could be caused by severe weather conditions. Wait out the storm and the signal will improve. · Check that your dish is unobstructed for a clear signal path. Growing trees may be interfering with the signal. I have no audio on any channel: · Hold down the power button on your receiver for about 8 seconds, or until the green light goes out. Then let go. This will reset your receiver. · Check that the volume is not turned down or set to mute. · Check all your cable connections. An event has been blacked out: · Press INFO on your remote to see if it's being broadcast on other channels. · The event may be blacked out because ExpressVu has not been given authorization to broadcast it in your area. Trouble-shooting tips My EPG isn't showing any program info: · Use the ARROW buttons to move forward through the EPG for it to update. · You may need to reset your receiver by holding down the power button on your receiver for about 8 seconds, or until the green light goes out. I hav ...