User manual BLACKBERRY 5820

BlackBerry Wireless Handheld 900/1900 MHz GSM/GPRS Networks 900/1800 MHz GSM/GPRS Networks Getting Started Guide BlackBerry Wireless Handheld Getting Started Guide Last modified: 15 January 2003 Part number: MAT-05820-002 ASY-06077-001 At the time of publication, this documentation complies with software version 3.6.0. © 2003 Research In Motion Limited. All Rights Reserved. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties of Research In Motion Limited. RIM, Research In Motion, `Always On, Always Connected', the "envelope in motion" symbol and the BlackBerry logo are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries. All other brands, product names, company names, trademarks and service marks are the properties of their respective owners. The handheld and/or associated software are protected by copyright, international treaties and various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428; D433,460; D416,256. Other patents are registered or pending in various countries around the world. Visit www.rim.com/patents.shtml for a current listing of applicable patents. While every effort has been made to achieve technical accuracy, information in this document is subject to change without notice and does not represent a commitment on the part of Research In Motion Limited, or any of its subsidiaries, affiliates, agents, licensors, or resellers. There are no warranties, express or implied, with respect to the content of this document. Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 Canada Research In Motion UK Limited Centrum House, 36 Station Road Egham, Surrey TW20 9LF United Kingdom Published in Canada Contents Important safety information .............................................................. 5 Important safety/compliance information ..................................11 FCC compliance statement (USA) ................................................15 Industry Canada Certification ......................................................16 Important safety / compliance information ................................16 EU REGULATORY CONFORMANCE .......................................19 Welcome to your wireless solution.................................................... 21 Understanding your BlackBerry solution ...................................23 Is this the correct guide for me?....................................................26 About this guide..............................................................................27 Contents of your package ..............................................................29 System requirements ......................................................................33 Customer support ...........................................................................34 Getting started .................................................................................... 35 Before you begin .............................................................................36 Setting up your handheld ..............................................................37 Inserting the SIM card ....................................................................37 Charging your handheld battery..................................................39 Turning off and turning on your handheld ................................45 Turning on and turning off the radio...........................................46 Registering with the wireless network ........................................47 Installing the desktop software.....................................................50 Adding handheld applications to the desktop software...........53 Connecting your handheld to your computer using a serial port ......................................................................................55 Loading handheld applications ....................................................56 Integrating with an enterprise email account ............................58 Integrating with a new or existing ISP email account ...............60 Sending a test email message ........................................................60 Reading your test email message .................................................62 Setting the date and time ...............................................................63 Locking your handheld..................................................................64 Placing emergency calls .................................................................66 Product information ........................................................................... 69 Mechanical properties ....................................................................69 Display and control features .........................................................69 Power ................................................................................................70 Recommended temperature parameters .....................................70 Radio specifications for the BlackBerry 5810 Wireless Handheld..........................................................................................70 Radio specifications for the BlackBerry 5820 Wireless Handheld..........................................................................................71 Regulatory conformance................................................................72 Index..................................................................................................... 73 Important safety information Please read these safety and operation instructions before operating the BlackBerry Wireless HandheldTM, its docking/charging cradle, or any other BlackBerry Wireless Handheld charging units. Retain these instructions for future use. Note: Refer to "Important safety/compliance information" on page 11 for more information on safety regulations and compliance information for your BlackBerry 5810 Wireless HandheldTM. Refer to "Important safety / compliance information" on page 16 for more information on safety regulations and compliance information for your BlackBerry 5820 Wireless HandheldTM. ELECTRICAL SAFETY This handheld (model number R1900G-1-4 or R900/ 1800G-2/1-4) is intended for use when supplied with power or charging from the Charging Cradle ASY-02556-111 (ordered as ASY-03711-001) with Power Adapters PWR-02908-00x/PSM05R-060Rxx, Travel Charger accessory ASY-02790-001 (ACC-03581-001), Automotive Charger accessory ASY-03521-001 (ACC-03520-001), or any other charging units provided or specifically approved by Research In Important safety information Motion Limited (RIM) for use with this equipment. Other usage will invalidate any warranty provided with this apparatus and may be dangerous. Warning: Before use, please ensure that the mains voltage is in accordance with the input voltage printed on the power supply. To be operated on mains with a circuit breaker rated 16A max. Protect against beating rain. For indoor use only. ACCESSORIES Use only those accessories approved by RIM. The use of any accessories not approved by RIM for use in conjunction with the handheld will invalidate any approval or warranty applicable to the handheld and may be dangerous. DRIVING Check the laws and regulations on the use of wireless devices in the areas where you drive. Always obey them. The use of any alert device to operate a vehicle's lights or horn on public roads is not permitted. Avoid using the handheld in any environment requiring your full attention, such as when driving a vehicle. If you need to use your handheld while driving, have a passenger in the vehicle use the handheld for you, or find a safe location to halt your vehicle prior to using the handheld. Do not use any charging unit as a means of storing your handheld while in a vehicle. RF signals may affect improperly installed or inadequately shielded electronic systems in motor vehicles. Check with the manufacturer or its representative regarding your vehicle. You should also consult the manufacturer of any equipment that has been added to your vehicle. 6 BlackBerry Wireless Handheld For Vehicles Equipped With An Air Bag An air bag inflates with great force. DO NOT place objects, including both installed or portable wireless equipment, such as the BlackBerry Wireless Handheld, in the area over the air bag or in the air bag deployment area. If in-vehicle wireless equipment is improperly installed and the air bag inflates, serious injury could result. ELECTRONIC DEVICES Most modern electronic equipment is shielded from RF signals. However, certain electronic equipment may not be shielded against the RF signals from your wireless handheld. Pacemakers Consult a physician or the manufacturer of your pacemaker if you have any questions regarding the effect of RF signals on your pacemaker. If you have a pacemaker, ensure that you are using the handheld in accordance with the safety requirements associated with your particular pacemaker, which may include the following: · · · Always keep the handheld more than 20 cm (six inches) from the pacemaker when the handheld is turned ON; Do not carry the handheld in a breast pocket; If the handheld has a voice option, use the ear opposite the pacemaker for making and receiving calls to minimize the potential for interference. If you have any reason to suspect that interference is taking place, turn your handheld radio OFF immediately. · Hearing Aids Some digital wireless devices may interfere with some hearing aids. In the event of such interference, consult your service provider or contact the manufacturer of your hearing aid to discuss alternatives. Getting Started Guide 7 Important safety information Other Medical Devices If you use any other personal medical device, consult the manufacturer of your device to determine if they are adequately shielded from external RF energy. Your physician may be able to assist you in obtaining this information. Turn your handheld radio OFF in health care facilities when any regulations posted in these areas instruct you to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy. Posted Facilities Turn your handheld radio OFF in any facility where posted notices so require. BLASTING AREAS To avoid interfering with blasting operations, turn the wireless feature of your handheld OFF when in a "blasting area" or in areas posted: "Turn off two-way radio". Obey all signs and instructions. POTENTIALLY EXPLOSIVE ATMOSPHERES Turn your handheld radio OFF when in any area with a potentially explosive atmosphere and obey all signs and instructions. Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death. Areas with a potentially explosive atmosphere are often, but not always, clearly marked. They include fueling areas such as gasoline/petrol stations; below deck on boats; fuel or chemical transfer or storage facilities; vehicles using liquefied petroleum gas (such as propane or butane); areas where the air contains chemicals or particles, such as grain, dust, or metal powders; and any other area where you would normally be advised to turn off your vehicle engine. 8 BlackBerry Wireless Handheld ADDITIONAL SAFETY GUIDELINES Battery: Discard the handheld properly. As the unit contains a lithium battery, neither the handheld nor the lithium battery should be disposed of in fire. Dispose of the lithium battery in accordance with the laws and regulations in your area governing disposal of such cell types. Do not attempt to replace the internal lithium battery. If your handheld is not working and you suspect that the internal battery needs to be replaced, return it to your point of purchase. Power source: The charging unit and any other charging units should be operated only from the type of power source indicated on the marking label and are intended for indoor use only. Do not use the travel charger or any other charging units outside or in any area exposed to the elements. Refer to the operating instructions in this guide for more information on the battery and power supply. Do not overload wall outlets, extension cords, or integral convenience receptacles as this may result in a risk of fire or electric shock. To reduce the risk of damage to the cord or the plug, pull the plug rather than the cord when you disconnect the apparatus from the wall outlet or convenience receptacle. Liquids and foreign objects: Never push objects of any kind into the BlackBerry Wireless Handheld or any accessories through openings as they may short-out parts and this may result in a fire or electric shock. Do not use the handheld or any accessories near water (for example near a bathtub, or a sink, in a wet basement, near a swimming pool, etc.). Never spill liquid of any kind on the handheld or any accessories . Unplug the charging unit from the electrical outlet before cleaning the handheld. Stability: Do not place the handheld, charging unit, or any accessories on any unstable surface, such as a cart, stand, tripod, bracket, or table. It may fall, thereby potentially causing serious injury to a child or adult, and/or serious damage to the handheld, charging unit, or any accessories. Take care when using the Getting Started Guide 9 Important safety information handheld with any charging units to place the charging unit in a secure and stable spot and route the power cord in a way that reduces the risk of injury to others, such as by tripping or choking. Care: Do not use liquid or aerosol cleaners or solvents. Clean only with a dry cloth. High heat: The handheld and any accessories should be situated away from any heat sources, such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat. Power Cord: Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus. Unplug this apparatus during lightning storms or when unused for long periods of time. Service: Unplug the charging unit from the electrical outlet and refer the handheld, charging unit, and any accessories for service to qualified service personnel if: · · · · · · · the power supply cord, plug, or connector to the handheld is damaged liquid has been spilled or objects have fallen into the handheld, charging unit, or any electrical accessories the handheld, charging unit, or accessory has been exposed to rain or water the handheld, charging unit, or accessory becomes very hot to the touch the handheld, charging unit, or accessory has been dropped or damaged in any way the handheld, charging unit, or accessory does not operate normally by following the instructions contained in this guide the handheld, charging unit, or accessory exhibits a distinct change in performance. 10 BlackBerry Wireless Handheld Important safety/compliance information All servicing should be undertaken by qualified service personnel. Warning: To reduce the risk of fire or electric shock, do not expose this apparatus or any accessories to rain or moisture. Adjust only those controls that are covered in this manual. An improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the handheld, charging unit, or accessory to its normal operation. Do not attempt to disassemble the handheld, charging unit, or any accessories. Failure to observe all safety instructions contained in this guide will void the Limited Warranty, and may lead to suspension or denial of services to the offender, or legal action, or both. Important safety/compliance information For BlackBerry 5810 Wireless Handheld users EXPOSURE TO RADIO FREQUENCY SIGNALS Your wireless handheld portable device is a low power radio transmitter and receiver. When it is ON, it receives and also sends out radio frequency (RF) signals. Your wireless handheld complies with U.S. Federal Communications Commission (FCC) and Industry Canada (IC) guidelines respecting safety levels of RF exposure for handheld wireless devices, which in turn are consistent with the following safety standards previously set by Canadian, U.S., and international standards bodies: · ANSI/IEEE C95.1-1999, IEEE Standard for Safety Levels with Respect to Human Exposure to Radio Frequency Electromagnetic Fields, 3kHz to 300 GHz 11 Getting Started Guide Important safety information · National Council on Radiation Protection and Measurements (NCRP) Report 86, -1986, Biological Effects and Exposure Criteria for Radio Frequency Electromagnetic Fields Health Canada, Safety Code 6, 1999, Limits of Human Exposure to Radio frequency Electromagnetic Fields in the Frequency Range from 3 kHz to 300 GHz International Commission on Non-Ionising Radiation Protection (ICNIRP) 1988, Guidelines for limiting exposure to time-varying electric, magnetic, and electromagnetic fields (up to 300 GHz) · · To maintain compliance with FCC and IC RF exposure guidelines, use only RIM-supplied or approved accessories. The BlackBerry handheld is designed to be carried in a RIM-approved holster when carried on your body. When carrying the BlackBerry Wireless Handheld while it is switched on, use the specific holster that has been tested for compliance. If you do not use a RIM-approved holster or other body-worn accessory, ensure that the handheld is at least 7 mm from your body when it is turned on. Use of accessories not approved by RIM may violate FCC and IC RF exposure guidelines and may void your warranty. SPECIFIC ABSORPTION RATE DATA THIS MODEL WIRELESS HANDHELD MEETS GOVERNMENT REQUIREMENTS FOR EXPOSURE TO RADIO WAVES. Your wireless handheld is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission (FCC) of the U.S. Government and Industry Canada of the Canadian Government (IC). These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population. The guidelines are based on standards that were developed by independent scientific organizations through periodic and thorough evaluation of 12 BlackBerry Wireless Handheld Important safety/compliance information scientific studies. The standards include a substantial safety margin designed to assure the safety of all persons, regardless of age and health. The exposure standard for wireless mobile handhelds employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC/IC is 1.6W/kg.* Tests for SAR are conducted using standard operating positions specified by the FCC/IC with the handheld transmitting at its highest certified power level in all tested frequency bands. Although the SAR is determined at the highest certified power level, the actual SAR level of the handheld while operating can be well below the maximum value. This is because the handheld is designed to operate at multiple power levels so as to use only the power required to reach the network. In general, the closer you are to a wireless base station antenna, the lower the power output. Before a wireless handheld model is available for sale to the public, it must be tested and certified to the FCC/IC that it does not exceed the limit established by the government-adopted requirement for safe exposure. The tests are performed in positions and locations (e.g., worn on the body) as required by the FCC/IC for each model. The highest SAR value for this model handheld when tested for use when worn on the body, as described in this user guide, is 0.25 W/kg. (Body-worn measurements differ among wireless handheld and phone models, depending upon available accessories and FCC/IC requirements). While there may be differences between the SAR levels of various wireless devices and at various positions, they all meet the government requirement for safe exposure. The FCC has granted an Equipment Authorization for this model handheld with all reported SAR levels evaluated as in compliance with the FCC RF emission guidelines. SAR information on this model handheld is on file with the FCC and can be found under the Display Grant section of http://www.fcc.gov/oet/fccid after searching on FCC ID L6AR1900G-1-4. Getting Started Guide 13 Important safety information Additional information on Specific Absorption Rates (SAR) can be found on the Cellular Telecommunications & Internet Association (CTIA) web-site at http://www.wow-com.com. ___________________________________ * In the United States and Canada, the SAR limit for mobile handhelds used by the public is 1.6 watts/kg (W/kg) averaged over one gram of tissue for the body or head (4.0 W/kg averaged over 10 grams of tissue for the extremities - hands, wrists, ankles and feet). The standard incorporates a substantial margin of safety to give additional protection for the public and to account for any variations in measurements. The long term characteristics or the possible physiological effects of Radio Frequency Electromagnetic fields have not been evaluated by Underwriters Laboraties. ANTENNA CARE Use only the supplied integral antenna. Unauthorized antenna, modifications, or attachments could damage the handheld and may violate FCC regulations. AIRCRAFT SAFETY Federal Aviation Administration (FAA)/FCC regulations prohibit using the radio of your handheld while in the air. Switch the radio of your handheld radio OFF before boarding an aircraft. The effect of the use of your handheld's radio in an aircraft is unknown. Such use may affect aircraft instrumentation, communication and performance, may disrupt the network, may otherwise be dangerous to the operation of the aircraft, and may be illegal. All other applications of your handheld may be used in accordance with airline regulations for electronic devices. 14 BlackBerry Wireless Handheld FCC compliance statement (USA) FCC compliance statement (USA) FCC Class B Part 15 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: · · This device may not cause harmful interference, and This device must accept any interference received, including interference that may cause undesired operation. Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer's instructions, may cause interference harmful to radio communications. There is no guarantee, however, that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: · · · Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Getting Started Guide 15 Important safety information · Consult the dealer or an experienced radio/TV technician for help. Industry Canada Certification This device complies with Industry Canada RSS 133, under certification number 250 333 2300A. Class B compliance This device complies with the Class B limits for radio noise emissions as set out in the interference-causing equipment standard entitled "Digital Apparatus," ICES-003 of Industry Canada. Important safety / compliance information For BlackBerry 5820 Wireless Handheld users EXPOSURE TO RADIO FREQUENCY SIGNALS Your wireless handheld portable device is a low power radio transmitter and receiver. When it is ON, it receives and also transmits radio frequency (RF) signals. Your wireless handheld complies with European Union (EU) guidelines respecting safety levels of RF exposure for handheld wireless devices, which in turn are consistent with the following safety standards and guidelines previously set by international standards bodies. · EN 50360, 2001, Product standard to demonstrate the compliance of mobile phones with the basic restrictions related to human exposure to electromagnetic fields (300 MHz - 3 GHz) 16 BlackBerry Wireless Handheld Important safety / compliance information · International Commission on Non-Ionising Radiation Protection (ICNIRP) 1988, Guidelines for limiting exposure to time-varying electric, magnetic, and electromagnetic fields (up to 300 GHz) Official Journal of the European Union, 1999, Council Recommendation of 12 July 1999 on the limitation of exposure of the general public to electromagnetic fields (0 Hz to 300 GHz) · To maintain compliance with EU RF exposure guidelines, use only RIM supplied or approved accessories. The RIM handheld is designed to be carried in an approved holster when carried on your body. When carrying the BlackBerry Wireless Handheld while switched on, use the specific holster that has been tested for compliance. Use of non-RIM approved accessories may violate EU RF exposure guidelines and may void your warranty. SPECIFIC ABSORPTION RATE DATA THIS MODEL WIRELESS HANDHELD MEETS THE EU REQUIREMENTS FOR EXPOSURE TO RADIO WAVES. Your wireless handheld is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy recommended by The Council of the European Union. These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population. The guidelines are based on standards that were developed by independent scientific organizations through periodic and throrough evaluation of scientific studies. The standards include a substantial safety margin designed to assure the safety of all persons regardless of age and health. The exposure standard for wireless mobile handhelds employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit recommended by The Council of the European Union is 2.0 W/kg.* Tests for SAR are conducted using standard Getting Started Guide 17 Important safety information operating positions with the handheld transmitting at its highest certified power level, the actual SAR level of the handheld while operating can be well below the maximum value. This is because the handheld is designed to operate at multiple power levels so as to use only the power required to reach the network. In general, the closer you are to a wireless base station antenna, the lower the power output. Before a wireless handheld model is available for sale to the public, it must be tested and certified to the FCC/IC that it does not exceed the limit established by the government-adopted requirement for safe exposure. The tests are performed in positions and locations (e.g., worn on the body) as required by the FCC/IC for each model. The highest SAR value for this model handheld when tested for use when worn on the body, as described in this user guide, is 0.37 W/kg. (Body-worn measurements differ among wireless handheld and phone models, depending upon available accessories and FCC/IC requirements). While there may be differences between the SAR levels of various wireless devices and at various positions, they all meet the government requirement for safe exposure. * In Europe, the SAR limit for mobile handhelds used by the public is 2.0 Watts/kg (W/kg) averaged over 10 grams of tissue for the body or head (4.0 W/kg averaged over 10 grams of tissue for the extremities - hands, wrists, ankles and feet). The standard incorporates a substantial margin of safety to give additional protection for the public and to account for any variations in measurements. ANTENNA CARE Use only the supplied integral antenna. Unauthorized antenna modifications or attachments could damage the handheld and may violate applicable laws and regulations by causing radio frequency (RF) energy to be above the recommended limits. Any such unauthorized use, modification or attachment will invalidate the warranty provided with the handheld and may be dangerous. 18 BlackBerry Wireless Handheld EU REGULATORY CONFORMANCE AIRCRAFT SAFETY Switch off your handheld's radio when in an aircraft. The effect of the use of your handheld's radio in an aircraft is unknown. Such use may affect aircraft instrumentation, communication and performance, may disrupt the network, may otherwise be dangerous to the operation of the aircraft, and may be illegal. All other applications of your handheld may be used in accordance with airline regulations for electronic devices. EU REGULATORY CONFORMANCE Research In Motion Limited hereby declares that this BlackBerry Wireless Handheld device is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. The Declaration of Conformity made under Directive 1999/5/EC is available for viewing at the following location in the EU community: Research In Motion UK Limited 36 Station Road, Egham, Surrey TW20 9LF United Kingdom Getting Started Guide 19 Important safety information 20 BlackBerry Wireless Handheld Welcome to your wireless solution BlackBerryTM is an end-to-end wireless solution that integrates with your email account, providing a wireless extension of your email mailbox. It is a totally integrated package that includes advanced wireless handhelds, desktop tools, enterprise server software, and airtime on a wireless data network. The BlackBerry handheld includes advanced wireless technology. It has an optimized keyboard, integrated speaker and microphone, thumb-operated trackwheel, easy-to-use backlit screen, intuitive menu-driven interface, and integrated email/organizer software. The following applications are available on your handheld: · Messages: Manage email messages, short message service (SMS) messages, peer-to-peer messages (also known as PIN messages), and phone call logs. Saved Messages: Store messages for future viewing. Search Messages: Locate messages with the search tool. Compose: Create and send email, SMS, and personal identification number (PIN) messages. · · · Welcome to your wireless solution · Phone: Place phone calls, put phone calls on hold, mute phone calls, and make notes during calls. Set call forwarding, call barring, and initiate conference calls. Address Book: Store your personal directory of contact information. View add, edit, and delete abbreviated and service dialing numbers from your Subscriber Identity Module (SIM) card. Calendar: Add, edit, and delete appointments using Day, Agenda, Week, or Month view. Enable wireless calendar synchronization. Tasks: Add, edit, and delete tasks, and mark tasks as complete. MemoPad: Add, edit, and delete memos. Calculator: Perform basic mathematical calculations and measurement conversions. Alarm: Set the Alarm on your handheld to sound every day or only on weekdays. Browser: Browse and save web pages and view web page addresses. Profiles: Customize how the handheld notifies you of messages, appointments, alarms, saved web pages, and phone calls. Options: Customize the handheld's configurable options. Keyboard Lock: Lock your keyboard to prevent accidentally typing characters. Lock: Lock your handheld with a password. You must type your password to use the handheld again. The Keyboard Lock icon changes to the Lock icon after you set a password. Turn Wireless Off/Turn Wireless On: Turn on and turn off your handheld radio. · · · · · · · · · · · · 22 BlackBerry Wireless Handheld Welcome to your wireless solution · Turn Power Off: Turn off your handheld at night or on weekends. Turn off your handheld during air travel or to conserve battery power. Note: Depending on your service provider's plan, some applications might not be available on your handheld with your integration option, as specified below. Contact your service provider or network operator for more information on available services. Refer to the Handheld User Guide for complete information on using these applications. Understanding your BlackBerry solution You can integrate your BlackBerry Wireless Handheld into different environments, based on the email account that you are using. Integration with new handheld email account With this option, a new email account is provided for your handheld by your service provider. This new email account is a personal Internet-based email account that can be viewed using the BlackBerry Web Client. You can continue to use the Application Loader, Backup and Restore, and Intellisync tools of the BlackBerry Desktop Software. Email redirection settings are configured on the BlackBerry Web Client web site. Consult your service provider's documentation for more information on this web site and your account. Note: Depending on your service provider's plan or your integration option, some applications might not be available on your handheld. Contact your service provider or network operator for more information on available services. Getting Started Guide 23 Welcome to your wireless solution Integration with existing ISP email account With this option, your handheld is integrated with your existing Internet service provider (ISP) email account from which you can send and receive email messages. Contact your service provider or network operator for an email account on the BlackBerry Web Client. As with the new handheld integration option where you are integrating your handheld with a new email account, you can continue to use the Application Loader, Backup and Restore, and Intellisync tools of the desktop software. Your email redirection settings are also configured on the BlackBerry Web Client. Note: Depending on your service provider's plan or your integration option, some applications might not be available on your handheld. Contact your service provider or network operator for more information on available services. Your ISP email account must support POP3 email redirection for you to take advantage of this integration option. Refer to the BlackBerry Web Client Online Help for more information. Integration with enterprise email account With this option, you can integrate your handheld with your enterprise email account. Messages that are sent to your corporate email account are forwarded to your handheld, and the messages that you send from your handheld are sent from your regular corporate email account. With this integration option, you can install the desktop software with either a Microsoft® Exchange or a Lotus® DominoTM email account. The BlackBerry Enterprise Server redirects email from your desktop to your handheld. Ask your system administrator whether your company has installed the BlackBerry Enterprise Server. If you use a Microsoft Exchange email account and your company does not use the BlackBerry Enterprise Server, you can use the BlackBerry Desktop Redirector to forward messages to your handheld. With the BlackBerry Desktop Redirector, your computer 24 BlackBerry Wireless Handheld Welcome to your wireless solution must remain turned on at all times and the desktop redirector program must be running for email messages to be sent to your handheld. If your company uses the BlackBerry Enterprise Server Software, you do not need to run the desktop redirector to forward your email messages. You can use all the tools of the BlackBerry Desktop Software with this integration option. Email redirection settings are configured with the desktop software's Redirector Settings tool. Using service books You can use the same BlackBerry handheld to accommodate any of these integration options. Your handheld uses "service books" to enable or disable features between email accounts. If you integrate your desktop software with an enterprise email account, your handheld receives the Desktop service book. If you integrate your desktop software with a new or ISP email account and activate your account at your service provider's BlackBerry Web Client site, your handheld receives the Web Client service book. Integration with enterprise email account You can modify the name of the Desktop service book in the desktop software's Redirector Settings tool, on the Advanced tab. Refer to the "Changing the message service display name" topic of the Redirector Settings Online Help for more information on changing the name of your service book. You can have more than one email service book on your handheld at a time. When you compose email messages, you can select the account from which to send them. Messages are routed through the email account that you select. Refer to the "Sending and receiving email and PIN messages" chapter of the Handheld User Guide for more information. Getting Started Guide 25 Welcome to your wireless solution Note: If you are replying to or forwarding a message, you cannot select the service book from which you want to send the message. The reply or forwarded message must be sent through the same service book as the original message. You can view the service books on your handheld on the Service Book screen. (On the Home screen, click the Options icon. The Options screen appears. Click Service Book to open the Service Book screen.) Depending on how you have integrated your desktop software, the Desktop and Web Client service books are listed on this screen. Other service books might also appear, depending on the other applications that are enabled on your handheld. Is this the correct guide for me? This Getting Started Guide is the correct guide for you if you have little or no experience with operating a BlackBerry Wireless Handheld. This guide provides you with the steps that you must complete to set up your handheld. Other documentation for your BlackBerry Wireless Handheld includes the following items: · Handheld User Guide -- This online guide contains complete information on the handheld and its applications, including using the keyboard, procedures for using the applications, and answers to frequently asked questions. To view the guide, in the desktop software, on the Help menu, click Handheld User's Guide. If the Select Handheld User Guide dialog box appears, select the guide that is appropriate for your handheld, and then click OK. If a dialog box appears that indicates that the Handheld User Guide is not available, you must add handheld applications to the desktop software. Contact your system administrator or network operator for more information on adding handheld applications to the desktop software. To view the Handheld User Guide, you must have Adobe Acrobat Reader BlackBerry Wireless Handheld 26 Welcome to your wireless solution version 4.0 or later installed. To download your free copy of Acrobat, visit www.adobe.com. · · Quick Reference Card -- This card provides shortcuts and tips for using your handheld. Desktop Software Online Help -- Each tool in the desktop software offers online Help to guide you and answer your questions. To view procedures for and information on the desktop software's tools, in any active window, click Help. README.txt -- This text file contains information on the features · of this version of the software. You can read this file at the end of the desktop software installation. If you want to read the file at a later time, you can open it from the directory in which you installed the desktop software. · BlackBerry Web Client Online Help -- If you integrate your desktop software with a new email account or an existing ISP account, you configure your email settings in the BlackBerry Web Client. For information on configuring and using the Web Client, in any Web Client window, click Help. About this guide This guide provides information for setting up your handheld. Integration with new or ISP email account Information appearing in this format, prefaced by Integration with new or ISP email account, pertains to handhelds that are configured for these integration options. You can use the features that are described in sections that are marked with this note if you have integrated your BlackBerry Desktop Software with a new or existing ISP email account. Getting Started Guide 27 Welcome to your wireless solution Integration with enterprise email account Information appearing in this format, prefaced by Integration with enterprise email account, pertains to handhelds that are configured for this integration option. You can use the features that are described in sections that are marked with this note if you have integrated your BlackBerry Desktop Software with your enterprise email account. Microsoft Exchange Information appearing in this format, prefaced by Microsoft Exchange, pertains to handhelds that are set up with a Microsoft Exchange enterprise email account. You have a Microsoft Exchange email account if Microsoft Outlook® is your email client and in Outlook, if on the Tools menu, you click Services, the dialog box lists Microsoft Exchange Server as a service. Lotus Domino Information appearing in this format, prefaced by Lotus Domino, pertains to handhelds that are set up with a Lotus Domino email account. You have a Lotus Domino account if you use Lotus Notes® as your email client. Note: Notes appear in this format and contain important information on the associated topic. Tip: Tips appear in this format and provide optional or time-saving information on the associated topic. Warning: Warnings appear in this format and advise you that failure to take or avoid a specific action can result in data loss or physical damage to you or your handheld. Your handheld has four font size options: 8, 10, 12, and 15-point. The illustrations in this guide show the 10-point font size option and depict the handheld's menu items as they would appear if you integrated the desktop software with an enterprise email account. 28 BlackBerry Wireless Handheld Welcome to your wireless solution Depending on your service provider or network operator's plan, some applications might not be available on your handheld. In addition, the configuration for your Browser application might be different. This guide assumes that you have all possible factory shipped handheld applications. You can set your keyboard type, the locale, and the date and time format on your handheld. The date and time can be set to a 12-hour or 24-hour clock and the handheld status section of the screen displays the format that you select. The illustrations in this guide use the 12-hour clock and the english (United States) locale. Your handheld screen size might vary from the illustrations depicted in this guide. Illustrations in this guide use the 160x160 pixel screen size. The name of your service provider or network operator appears in the handheld status section of the screen. This name reflects the network to which you are currently connected. The illustrations in this guide use to indicate this name. If you subscribe to a Home Zone or City Zone plan, an abbreviation might appear beside the name to indicate your current zone. Contact your network operator or service provider for more information on Home and City Zones. Contents of your package Your package should contain the following items: · · · · · · handheld docking/charging cradle power adapter and attachment pieces travel charger and attachment pieces headset (optional) holster 29 Getting Started Guide Welcome to your wireless solution · · · · screen wipe this BlackBerry Wireless Handheld Getting Started Guide Quick Reference Card installation CD containing desktop software and online Handheld User Guide You must use a Subscriber Identity Module (SIM) card with your handheld. This card might be provided in your package when you receive it or the card might be inserted into your handheld. Open your SIM card drawer to verify that your SIM card is inserted into your handheld. Refer to "Inserting the SIM card" on page 37 for more information. If the SIM card is missing, contact your service provider or network operator. If an item in this package is missing or not working properly, contact your service provider or network operator. The following descriptions can help familiarize you with some of the components of your package. Cradle/Charger The cradle provides a link between your handheld and your computer, so that you can use the desktop software that is included in your package. The serial port on the bottom of the handheld fits into the prongs of the cradle. You must connect the cradle to your computer to use the desktop software. The cradle is used to recharge the handheld battery. Your handheld contains an internal rechargeable lithium battery. Exact battery life depends on factors such as usage and quality of wireless coverage. 30 BlackBerry Wireless Handheld Welcome to your wireless solution Power adapter The power adapter connects to the cradle's serial port connector to charge the handheld battery. Different attachment pieces connect to the power adapter for use in North America, continental Europe, the United Kingdom, and Australia. Travel charger You can use the travel charger to recharge your handheld battery, when you are away from your computer. The travel charger connects directly to the serial port on the bottom of the handheld and to a wall outlet. Different attachment pieces connect to the travel charger for use in North America, continental Europe, the United Kingdom, and Australia. Note: The travel charger does not connect to your computer, so you cannot synchronize your handheld with your desktop using the travel charger. The travel charger only enables you to recharge your handheld battery. Headset The optional headset is used with the handheld's Phone application. Insert the headset plug into the handheld headset jack to place and answer phone calls. Note: Depending on your service provider's plan, the Phone application might not be available on your handheld. As a result, the headset might not be included in your package. Contact your service provider or network operator for more information on available applications. Getting Started Guide 31 Welcome to your wireless solution Holster A holster, equipped with a clip, accompanies your handheld. While your handheld is in the holster, it is wearable. You can choose different forms of notification based on whether your handheld is in or out of the holster. Refer to the Handheld User Guide for more information on editing notification profiles. When you receive a new message and remove your handheld from the holster within five seconds, notification (based on how you have set it) stops, and the most recently received message opens. If you remove your handheld from the holster and quickly replace it, notification stops and the message remains marked as unopened. You can use the handheld's Phone application while it is in the holster. Refer to the Handheld User Guide for more information on using the Phone application while your handheld is in the holster. Desktop software CD The desktop software that is included with your handheld enables you to synchronize your personal information management (PIM) applications, and back up and restore your handheld's data. The desktop software also supports standard USB-to-serial port converters. Refer to the Desktop Software Online Help for more information on the desktop software. Subscriber Identity Module (SIM) card Your SIM card stores information about your service plan. You must insert your SIM card into your handheld before you can send and receive email, PIN, and SMS messages, place and answer calls, or use the Browser application. Refer to "Inserting the SIM card" on page 37 for more information. 32 BlackBerry Wireless Handheld Welcome to your wireless solution Note: If your SIM card is PIN-locked, a dialog box appears, prompting you to type a personal identification number (PIN). Contact your service provider or network operator for more information on disabling the lock. Refer to the online Handheld User Guide for more information on using SIM card security. System requirements The following components are required to install the desktop software: · · · Intel-compatible 486 or higher computer An available port Windows® 98, Windows Me, Windows 2000, or Windows XP Microsoft Exchange Microsoft Exchange Client, Microsoft Outlook (Workgroup installation), with an email account on a Microsoft Exchange Server version 4.0, or later, that can receive email from the Internet Lotus Domino Lotus Notes 4.6, or later, with an email account on a Lotus Domino Server version 4.6, or later, that is capable of receiving email messages from the Internet Integration with new or ISP email account To set up your BlackBerry Web Client account, you must have access to the Internet. You must also have Netscape Navigator version 4.08, 4.58, or later patches, or Microsoft Internet Explorer version 5.01, 5.5, 6.0, or later patches. (You cannot use Netscape Navigator version 5.0.) To use the IntellisyncTM tool of the BlackBerry Desktop Software, you must be running personal information management (PIM) software, such as Microsoft Outlook, Microsoft Exchange, or Microsoft Schedule+; ACT!®; Lotus Notes or Lotus Organizer®; GroupWise®; or Netscape®. Getting Started Guide 33 Welcome to your wireless solution Customer support For customer support, contact your service provider or network operator. 34 BlackBerry Wireless Handheld Getting started This section provides information on the following topics: · · · · · · · · · · · · · · · · · · Before you begin Setting up your handheld Inserting the SIM card Charging your handheld battery Turning off and turning on your handheld Turning on and turning off the radio Registering with the wireless network Installing the desktop software Adding handheld applications to the desktop software Connecting your handheld to your computer using a serial port Loading handheld applications Integrating with an enterprise email account Integrating with a new or existing ISP email account Sending a test email message Reading your test email message Setting the date and time Locking your handheld Placing emergency calls Getting started Before you begin Before you use your handheld, you should familiarize yourself with some of its basic components. Your handheld's keyboard provides access to the alphabetic characters. The keyboard also features nine special keys: the Delete key, the Backspace key, the Enter key, the Space key, two Shift keys, the Alt key, the Escape button, and a Power button. You can use the Power button to activate backlighting and you can generate numbers, symbols, punctuation marks, and special characters by pressing the Alt key in combination with the alphabetic keys. The trackwheel helps you navigate, view, and select items on each screen. To scroll through menu items or text, roll the trackwheel. To select applications and menu options, click (press) the trackwheel. 36 BlackBerry Wireless Handheld Setting up your handheld Setting up your handheld Follow this checklist to set up your handheld. ! insert the activated SIM card (if it is not already inserted) ! charge your handheld battery ! turn on the handheld ! turn on the handheld radio ! register with the network ! install the desktop software ! add handheld applications to the desktop software (if required) ! connect your handheld to your computer using a serial port ! load handheld applications Your next step depends on the integration option with which you are installing the desktop software. If you integrate your desktop software with an enterprise Integration with email account, you must generate an encryption key and enterprise email check your email redirection settings. Refer to "Integrating with an enterprise email account" on page 58 for more account information. Integration with new or ISP email account If you integrate your desktop software with a new or ISP email account, you must activate your BlackBerry Web Client account. Refer to "Integrating with a new or existing ISP email account" on page 60 for more information. Inserting the SIM card Your Subscriber Identity Module (SIM) card stores information about your service plan. It is configured by your service provider and its configuration determines which applications are available to Getting Started Guide 37 Getting started you. When you first receive your handheld, the SIM card might be inserted. If it has not been inserted, you must insert it into your handheld before you can send and receive messages, place and answer phone calls, or use the Browser. You do not need to insert your SIM card to place phone calls to emergency phone numbers. The SIM card fits into a drawer that slides into the handheld. Warning: To prevent damage to your SIM card, verify that your handheld is turned off before you insert or remove the card. Do not scratch or bend the card or expose it to static electricity or wet conditions while you insert or remove it. To insert the SIM card 1. 2. If your SIM card is attached to a larger carrier, carefully break the card out of its carrier. To remove the SIM card drawer from your handheld, locate the release tab on the bottom of your handheld and press it to the right with a fine-tipped instrument. The card drawer slides out. Pull the SIM card drawer out of your handheld to remove it completely. Rest the drawer on a flat surface and place the SIM card in the drawer. Both the SIM card and its drawer have a notch on the bottom left corner. Align the notches as shown in the following illustration: 3. Inserting your SIM card into the SIM card drawer 38 BlackBerry Wireless Handheld Charging your handheld battery 4. Position your handheld so that the keyboard and screen are face up. Insert the SIM card drawer into your handheld as shown in the following illustration. You will hear a click when the drawer is fully inserted. Inserting the SIM card drawer into your handheld Note: If your SIM card is PIN-locked, a dialog box appears, prompting you to type a personal identification number (PIN). Contact your service provider or network operator for more information on this number. Refer to the Handheld User Guide for more information on using SIM card security. Charging your handheld battery Your handheld is powered by an internal rechargeable lithium battery. Before you operate your handheld, familiarize yourself with proper battery use and care. Refer to "Important safety/compliance information" on page 11 for more information. Before you can use your handheld, you must charge its battery. You can charge your handheld battery using the cradle or the travel charger. Getting Started Guide 39 Getting started Charging the handheld battery using the cradle To charge your handheld battery using the cradle, connect the power adapter cord to the cradle's serial port connector, connect the cradle cable to available COM port on your computer, insert the appropriate attachment piece, and then plug the power adapter cord into a wall outlet. Note: When you connect your handheld to your computer, use only the cradle that is provided by Research In Motion Limited for use with your handheld model. Refer to "Important safety information" on page 5 for more information on the appropriate cradle for your handheld. Using the power adapter that is provided for your RIM 857 Wireless HandheldTM or your RIM 957 Wireless HandheldTM with the cradle that is provided for your BlackBerry 58O0 Series handheld will render the cradle inoperable. To connect the cradle to your computer 1. Connect the power adapter cord to the cradle's serial port connector. Connecting the power adapter cord to the serial port connector 2. Plug the cradle cable into an available COM port on your computer. 40 BlackBerry Wireless Handheld Charging your handheld battery To connect the attachment pieces to the power adapter 1. Slide the appropriate attachment piece into the back of the power adapter. Inserting the North American attachment piece North American European United Kingdom Australian 2. Plug the power adapter into a wall outlet. Note: Use the appropriate power supply as specified on the label on the bottom of your handheld cradle. If you only want to charge your handheld and do not want to use the desktop software, you do not need to connect the cradle cable to an available COM port on your computer. Getting Started Guide 41 Getting started To charge your handheld battery using the cradle 1. Insert your handheld into the cradle by aligning the connector port on the bottom edge of your handheld with the connector prongs of the cradle. Press your handheld firmly into place. Note: When you first receive your handheld and charge its battery, the handheld turns on and the Home screen appears, displaying the handheld's application icons. Connecting your handheld to your computer 2. Let your handheld charge to full power before you use it. When your handheld battery is charging, the battery power indicator (in the upper right corner of the handheld's Home screen) changes to a charging indicator. When your handheld is fully charged, the battery power indicator replaces the charging indicator. 42 BlackBerry Wireless Handheld Charging your handheld battery Your handheld battery can be kept at a full charge by charging it every day for 10 to 15 minutes. From an empty battery, a full charge can be achieved in approximately three to four hours. It is not necessary to drain the battery completely before you recharge it. Note: The battery power indicator displays a low level if the handheld battery becomes too low. The message Low Battery appears to the left of the wireless coverage indicator and the handheld beeps. Recharge your handheld as soon as possible. To remove the attachment pieces After you finish using the power adapter, unplug it from the wall outlet. Press the tab below the attachment piece and slide the attachment piece out of the back of the power adapter. Removing the North American attachment piece To remove the handheld from the cradle To remove your handheld from the cradle, brace the bottom of the cradle with one hand and gently pull the handheld up and out of the cradle with the other hand. Getting Started Guide 43 Getting started Charging your handheld battery using the travel charger You can also use the travel charger to charge your handheld battery. 1. Insert the serial port connector at the end of the travel charger cable into the serial port of your handheld. Connecting the handheld to the travel charger 2. Slide the appropriate attachment piece into the back of the travel charger. Refer to "To connect the attachment pieces to the power adapter" on page 41 for more information. Plug the travel charger into a power outlet. Let the battery charge to full power before you use your handheld. When your handheld battery is charging, the battery power indicator (in the upper right corner of the handheld's Home screen) changes to a charging indicator. When your handheld is fully charged, the battery power indicator replaces the charging indicator. 3. 4. 44 BlackBerry Wireless Handheld Turning off and turning on your handheld Turning off and turning on your handheld To turn off your handheld, press and hold the Power button. You can also click the Turn Power Off icon on your handheld's Home screen. Note: If you have enabled the Auto On/Off feature, you will be prompted to select Auto Off or Power Off when you click the Turn Power Off icon. Refer to the "Customizing your handheld options" chapter in the Handheld User Guide for more information on the Auto On/Off feature.. To turn on your handheld, press the Power button once. The Home screen appears. This screen is your starting point for using your handheld's applications. The Home screen displays the date and time, the wireless coverage indicator (showing the current signal strength), the status and type of your connection to the wireless network (GPRS, gprs, or GSM), the battery power indicator (showing the current battery level of your handheld), and the application icons. The Home screen also displays notification of any new items, reminders, or alarms. Use the trackwheel to scroll through the application icons. The name of each application appears at the bottom of the screen. To open an application, scroll to the appropriate icon and click the trackwheel. Getting Started Guide 45 Getting started Notification of new items Date and time Service provider Wireless coverage indicator Battery power indicator Type of connection to the wireless network Currently selected application Application icons Home screen - Messages icon When you first turn on your handheld, several messages appear on the Messages screen that introduce you to your handheld and some of its basic features. Turning on and turning off the radio When you first receive your handheld, the wireless radio might be turned off. You must turn on the radio before you can send and receive messages, place and answer phone calls, or browse web pages. On the Home screen, click the Turn Wireless On icon. 46 BlackBerry Wireless Handheld Registering with the wireless network Home screen - Turn Wireless On icon The Turn Wireless On icon is represented by an antenna, but when you click the icon, the application name changes to Turn Wireless Off and the icon changes to an airplane. The airplane icon is a reminder to turn off your handheld radio when you are on an airplane, in a hospital, or in any place in which your handheld might interfere with other radio transmissions and frequencies. Note: You should turn off your handheld radio if you are going to be out of a wireless coverage area for an extended period of time. Turning off the radio conserves battery life. Registering with the wireless network If your handheld is activated on your service provider's wireless network and you turn on the wireless radio, a registration message should arrive. In the rare case that the registration message does not arrive, check the wireless coverage indicator on the Home screen to verify that you are in an area of sufficient wireless coverage for Getting Started Guide 47 Getting started receiving email messages. You can receive email messages if GPRS and one or more bars appear with the wireless coverage indicator in the upper right corner of the Home screen. Note: You cannot send or receive email messages if gprs or GSM appears below the wireless coverage indicator in the upper right corner of the Home screen. Refer to the "Getting to know your handheld" chapter in the Handheld User Guide for more information on the wireless coverage indicator. If you are in a wireless coverage area and you have not received a registration message, register your handheld manually. To register with the wireless network manually 1. 2. 3. On the Home screen, click the Options icon. The Options screen appears. Click Network. The Network screen appears. Verify that the Radio field is set to On and that the Active Network field is set to an active network. Note: If you are unsure which active network you are using, verify that the Scan Mode field is set to Automatic. The handheld scans for available networks and automatically selects the network with the best available wireless coverage. 4. Click the trackwheel to view the menu. Click Register Now. A message confirms that the registration message was sent. 48 BlackBerry Wireless Handheld Registering with the wireless network Network screen menu - Register Now item If you are in an area of wireless coverage that is sufficient for receiving email messages, the registration message should arrive within a few seconds. Note: Your handheld must be activated on your service provider's wireless network before you can register and before you can send messages or place phone calls. If you are in an area of sufficient wireless coverage and on the Network screen, the Active Network field is blank, contact your service provider to verify that your handheld has been activated properly. You can set your handheld to select a network automatically or you can set the network manually. Refer to "Customizing your handheld's options" in the Handheld User Guide for more information. You might need to register your handheld after you load new applications with the desktop software's Application Loader tool. Refer to the Application Loader Online Help for more information on loading applications. Getting Started Guide 49 Getting started Installing the desktop software You must install the desktop software to use the other desktop software tools. One of the Setup windows prompts you to select the method of email redirection: either the BlackBerry Enterprise Server or the Microsoft BlackBerry Desktop Redirector. If you are unsure of the method Exchange you use to redirect email messages from your Inbox to your handheld, ask your system administrator for this information before you begin the installation. To install the desktop software 1. 2. 3. 4. 5. 6. Insert the BlackBerry Desktop Software installation CD into your CD-ROM drive. On the Windows taskbar, click Start and click Run. The Run window appears. In the Open field, type d:\setup.exe where d is the name of your CD-ROM drive. Press Enter. The Choose Setup Language dialog box might appear. Select your language and click OK. The Welcome window appears. Click Next to begin the installation. The Country or Region Selection window appears. Select your country and click Next. The License Agreement window appears. Read the License Agreement carefully and, if you accept its terms, click Yes. The Customer Information window appears. In the User Name and Company Name fields, type your name and your company's name. Click Next. The Email Integration Options window appears. Select the integration option that you want to apply to this installation of the desktop software. BlackBerry Wireless Handheld 7. 8. 50