BlackBerry Wireless Handheld 900/1900 MHz GSM/GPRS Networks 900/1800 MHz GSM/GPRS Networks Getting Started Guide BlackBerry Wireless Handheld Getting Started Guide Last modified: 10 September 2003 Part number: MAT-04778-004 rev.002 ASY-06038-001 At the time of publication, this documentation complies with software version 3.6.0. © 2003 Research In Motion Limited. All Rights Reserved. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties of Research In Motion Limited. RIM, Research In Motion, `Always On, Always Connected', the "envelope in motion" symbol and the BlackBerry logo are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries. All other brands, product names, company names, trademarks and service marks are the properties of their respective owners. The handheld and/or associated software are protected by copyright, international treaties and various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428; D433,460; D416,256. Other patents are registered or pending in various countries around the world. Visit www.rim.com/patents.shtml for a current listing of applicable patents. While every effort has been made to achieve technical accuracy, information in this document is subject to change without notice and does not represent a commitment on the part of Research In Motion Limited, or any of its subsidiaries, affiliates, agents, licensors, or resellers. There are no warranties, express or implied, with respect to the content of this document. Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 Canada Research In Motion UK Limited Centrum House, 36 Station Road Egham, Surrey TW20 9LF United Kingdom Published in Canada Contents Important safety information .............................................................. 5 Important safety/compliance information ..................................11 FCC compliance statement (USA) ................................................15 Industry Canada Certification ......................................................16 Important safety/compliance information ..................................16 EU REGULATORY CONFORMANCE .......................................19 Welcome to your wireless solution.................................................... 21 Understanding your BlackBerry solution ...................................23 Is this the correct guide for me?....................................................26 About this guide..............................................................................27 Contents of your package ..............................................................29 System requirements ......................................................................32 Customer support ...........................................................................33 Getting started .................................................................................... 35 Before you begin .............................................................................36 Setting up your handheld ..............................................................38 Inserting the SIM card ....................................................................39 Charging your handheld battery..................................................43 Turning off and turning on your handheld ................................48 Turning on and turning off the radio...........................................49 Registering with the wireless network ........................................50 Installing the desktop software.....................................................52 Adding handheld applications to the desktop software...........56 Connecting your handheld to your computer using a serial port ....................................................................................................58 Loading handheld applications ....................................................59 Integrating with an enterprise email account .............................61 Integrating with a new or existing ISP email account ...............63 Sending a test email message ........................................................63 Reading your test email message .................................................65 Setting the date and time ...............................................................66 Locking your handheld..................................................................67 Placing emergency calls .................................................................70 Product information ........................................................................... 73 Mechanical properties ....................................................................73 Display and control features .........................................................73 Power ................................................................................................74 Recommended temperature parameters .....................................74 Radio specifications for the BlackBerry 6710 Wireless Handheld..........................................................................................75 Radio specifications for the BlackBerry 6720 Wireless Handheld..........................................................................................75 Regulatory conformance................................................................76 Index..................................................................................................... 77 Important safety information Please read these safety and operation instructions before operating the BlackBerry Wireless Handheld, its docking/charging cradle, or any other BlackBerry Wireless Handheld charging units. Retain these instructions for future use. Note: Refer to "Important safety/compliance information" on page 11 for more information on safety regulations and compliance information for your BlackBerry 6710 Wireless HandheldTM. Refer to "Important safety/compliance information" on page 16 for more information on safety regulations and compliance information for your BlackBerry 6710 Wireless Handheld or your BlackBerry 6720 Wireless HandheldTM. ELECTRICAL SAFETY This handheld (model number R6020GW / R6020GE) is intended for use when supplied with power or charging from the Charging Cradle ASY-04060-002 (ordered as ACC-04056-001) with Power Adapters PWR-04615-000, Travel Charger accessory ASY-04510-001 (ACC-04172-001), Automotive Charger accessory ASY-03939-001 (ACC-04051-001), or any other charging units provided or specifically approved by Important safety information Research In Motion Limited (RIM) for use with this equipment. Other usage will invalidate any warranty provided with this apparatus and may be dangerous. Warning: Before use, please ensure that the mains voltage is in accordance with the input voltage printed on the power supply. To be operated on mains with a circuit breaker rated 16A max. Protect against beating rain. For indoor use only. ACCESSORIES Use only those accessories approved by RIM. The use of any accessories not approved by RIM for use in conjunction with the handheld will invalidate any approval or warranty applicable to the handheld and may be dangerous. DRIVING Check the laws and regulations on the use of wireless devices in the areas where you drive. Always obey them. The use of any alert device to operate a vehicle's lights or horn on public roads is not permitted. Avoid using the handheld in any environment requiring your full attention, such as when driving a vehicle. If you need to use your handheld while driving, have a passenger in the vehicle use the handheld for you, or find a safe location to halt your vehicle prior to using the handheld. Do not use any charging unit as a means of storing your handheld while in a vehicle. RF signals may affect improperly installed or inadequately shielded electronic systems in motor vehicles. Check with the manufacturer or its representative regarding your vehicle. You should also consult the manufacturer of any equipment that has been added to your vehicle. 6 BlackBerry Wireless Handheld For Vehicles Equipped With An Air Bag An air bag inflates with great force. DO NOT place objects, including both installed or portable wireless equipment, such as the BlackBerry Wireless Handheld, in the area over the air bag or in the air bag deployment area. If in-vehicle wireless equipment is improperly installed and the air bag inflates, serious injury could result. ELECTRONIC DEVICES Most modern electronic equipment is shielded from RF signals. However, certain electronic equipment may not be shielded against the RF signals from your wireless handheld. Pacemakers Consult a physician or the manufacturer of your pacemaker if you have any questions regarding the effect of RF signals on your pacemaker. If you have a pacemaker, ensure that you are using the handheld in accordance with the safety requirements associated with your particular pacemaker, which may include the following: · · · Always keep the handheld more than 20 cm (7 inches) from the pacemaker when the handheld is turned ON; Do not carry the handheld in a breast pocket; If the handheld has a voice option, use the ear opposite the pacemaker for making and receiving calls to minimize the potential for interference. If you have any reason to suspect that interference is taking place, turn your handheld radio OFF immediately. · Hearing Aids Some digital wireless devices may interfere with some hearing aids. In the event of such interference, consult your service provider or contact the manufacturer of your hearing aid to discuss alternatives. Getting Started Guide 7 Important safety information Other Medical Devices If you use any other personal medical device, consult the manufacturer of your device to determine if they are adequately shielded from external RF energy. Your physician may be able to assist you in obtaining this information. Turn your handheld radio OFF in health care facilities when any regulations posted in these areas instruct you to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy. Posted Facilities Turn your handheld radio OFF in any facility where posted notices so require. BLASTING AREAS To avoid interfering with blasting operations, turn the wireless feature of your handheld radio OFF when in a "blasting area" or in areas posted: "Turn off two-way radio". Obey all signs and instructions. POTENTIALLY EXPLOSIVE ATMOSPHERES Turn your handheld radio OFF when in any area with a potentially explosive atmosphere and obey all signs and instructions. Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death. Areas with a potentially explosive atmosphere are often, but not always, clearly marked. They include fueling areas such as gasoline/petrol stations; below deck on boats; fuel or chemical transfer or storage facilities; vehicles using liquefied petroleum gas (such as propane or butane); areas where the air contains chemicals 8 BlackBerry Wireless Handheld or particles, such as grain, dust, or metal powders; and any other area where you would normally be advised to turn off your vehicle engine. ADDITIONAL SAFETY GUIDELINES Battery: Discard the handheld properly. As the unit contains a lithium-ion battery, neither the handheld nor the lithium battery should be disposed of in fire. Dispose of the lithium battery in accordance with the laws and regulations in your area governing disposal of such cell types. To recharge the battery, use approved battery chargers only. Keep the battery away from children. Warning: The battery may present a fire or chemical burn hazard if mistreated. Do not disassemble, crush, puncture, or heat the battery above 60 degrees Celsius. Do not allow metal objects to contact the battery terminals. Only use a battery that has been approved by Research In Motion Limited. The use of another battery may present a risk of fire or explosion. Power source: The charging unit and any other charging units should be operated only from the type of power source indicated on the marking label and are intended for indoor use only. Do not use the travel charger or any other charging units outside or in any area exposed to the elements. Refer to the operating instructions in this manual for more information on the battery and power supply. Do not overload wall outlets, extension cords, or integral convenience receptacles as this may result in a risk of fire or electric shock. To reduce the risk of damage to the cord or the plug, pull the plug rather than the cord when you disconnect the apparatus from the wall outlet or convenience receptacle. Liquids and foreign objects: Never push objects of any kind into the BlackBerry Wireless Handheld or any ac ...