User manual BLACKBERRY 7210

BlackBerry Wireless Handheld User Guide User Guide BlackBerry 7210 Wireless HandheldTM, BlackBerry HandheldTM and BlackBerry 7280 Wireless HandheldTM. 7230 Wireless BlackBerry 7210TM: 900/1900 MHz GSM GPRS Networks BlackBerry 7230TM: 900/1800/1900 MHz GSM GPRS Networks BlackBerry 7280TM: 850/1800/1900 MHz GSM GPRS Networks Model Numbers: R6230GE, R6230GN, RAO30GN Last modified: 15 December 2003 Part number: PDF-06312-015 At the time of publication, this documentation complies with handheld software version 3.7.1. © 2003 Research In Motion Limited. All Rights Reserved. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties of Research In Motion Limited. RIM, Research In Motion, 'Always On, Always Connected,' the "envelope in motion" symbol, BlackBerry, and the BlackBerry logo are registered with the U.S Patent and Trademark Office and may be pending or registered in other countries. All other brands, product names, company names, trademarks and service marks are the properties of their respective owners. The handheld and/or associated software are protected by copyright, international treaties and various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428; D433,460; D416,256. Other patents are registered or pending in various countries around the world. Visit www.rim.com/patents.shtml for a current listing of applicable patents. While every effort has been made to achieve technical accuracy, information in this document is subject to change without notice and does not represent a commitment on the part of Research In Motion Limited, or any of its subsidiaries, affiliates, agents, licensors, or resellers. There are no warranties, express or implied, with respect to the content of this document. Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 Canada Published in Canada Research In Motion UK Limited Centrum House, 36 Station Road Egham, Surrey TW20 9LF United Kingdom Contents Messages......................................................................................................................... 5 Email and PIN messages ......................................................... 6 SMS messages ......................................................................... 19 Managing messages ............................................................... 24 Address book ...............................................................................................................33 Adding contacts ...................................................................... 34 Managing the address book.................................................. 38 Setting address book options................................................ 41 Managing the SIM card phone book ................................... 41 Phone .............................................................................................................................45 Making phone calls ................................................................ 46 Answering phone calls .......................................................... 49 Using phone features ............................................................. 50 Managing phone call logs ..................................................... 55 Setting phone options ............................................................ 57 Viewing phone information.................................................. 69 Browser ..........................................................................................................................71 About the handheld browsers .............................................. 72 Configuring a browser........................................................... 72 Browsing web pages .............................................................. 73 Using bookmarks.................................................................... 78 Managing the browser ........................................................... 83 Setting browser options ......................................................... 85 Calendar ........................................................................................................................87 Navigating in the calendar.................................................... 88 Managing appointments and meetings............................... 90 Setting calendar options ........................................................ 97 Other applications......................................................................................................99 Tasks ....................................................................................... 100 MemoPad............................................................................... 102 Calculator............................................................................... 104 Alarm...................................................................................... 105 Games..................................................................................... 106 Options .......................................................................................................................109 Handheld options................................................................. 110 Reference ...................................................................................................................135 Icons........................................................................................ 136 Troubleshooting.................................................................... 139 Maintenance .......................................................................... 142 Index............................................................................................................................143 1 Messages This section provides information on the following topics: · Email and PIN messages · Opening messages · Sending email and PIN messages · Managing address book attachments · Managing file attachments · Setting message options · SMS messages · Opening SMS messages · Sending SMS messages · Setting SMS message options · Managing messages · Saving messages · Deleting messages · Reconciling email messages · Filing email messages · Searching for messages · Marking messages 1: Messages Email and PIN messages You can send and receive email messages. Email messages that are sent from or received by your handheld are routed through an existing email account. You can also send and receive PIN messages. A personal identification number (PIN) uniquely identifies each BlackBerry handheld on the network. If you know another person's handheld PIN, you can send a PIN message to that person. PIN messages are not routed through an existing email account. Tip: To locate your handheld PIN, open the options application. The Options screen appears. Click Status. The PIN field displays your PIN. Opening messages You can receive email messages from any email account and you can receive PIN messages from other BlackBerry handheld users. Long messages are sent to your handheld in sections. As you read the first section, the next section is sent to your handheld automatically. Open a message 1. Open the messages application. The Messages screen appears. 2. Click a message. A menu appears. 3. Click Open. The message appears. Tip: If, on the Message List Options screen, you set the Auto More field to No, you can request more of a long message manually. In the open message, click the trackwheel. A menu appears. · To request the next section of the message, click More. · To request the rest of the message, click More All. Refer to "Set message options" on page 17 for more information. 6 User Guide Email and PIN messages Sending email and PIN messages Prerequisite: To send messages, the following requirements must be met: · The wireless coverage indicator must show a level of wireless coverage. · GPRS must appear with the wireless coverage indicator on the Home screen. Send a message 1. Open the messages application. The Messages screen appears. 2. Click the trackwheel. A menu appears. 3. Select one of the following options: · To send an email message, click Compose Email. The Select Address screen appears. · To send a PIN message, click Compose PIN. The Select Address screen appears. 4. Click [Use Once]. A menu appears. Select Address screen menu -- Email item 5. Select one of the following options: · To send an email message, click Email. The One Time Email screen appears. BlackBerry Wireless Handheld 7 1: Messages · To send a PIN message, click PIN. The One Time PIN screen appears. 6. Type an email address or PIN number. 7. Click the trackwheel. A menu appears. 8. Click Continue. Tip: To add additional contacts to your message, click the trackwheel. Click Add To, Add Cc, or Add Bcc. Repeat steps 2 through 6. 9. In the Subject field, type a subject. 10. Press the Enter key. 11. Type a message. Tip: To send the message from a specific service (for example, Desktop or Web Client), scroll to the top of the message. In the Using field, press the Space key until the preferred service appears. Any subsequent messages are also sent from this service. 12. Click the trackwheel. A menu appears. 13. Select one of the following options: · To save a draft of the message without sending it, click Save Draft. · To send the message, click Send. If you send a message and you are not in an area of sufficient wireless coverage, the handheld sends the message when you return to an area of sufficient wireless coverage. Send a message to a contact in your address book 1. Open the address book application. The Find screen appears. Tip: To search for a contact name, type the first letters of the name. 2. Click a contact. A menu appears. 3. Select one of the following options: 8 User Guide Email and PIN messages · To send an email message, click Email . · To send a PIN message, click PIN . 4. In the Subject field, type a subject. 5. Press the Enter key. 6. Type a message. 7. Click the trackwheel. A menu appears. 8. Click Send. The message is sent. Send an email message using a link Links to email addresses appear as underlined text. 1. Click an email address link. A menu appears. 2. Click Email. 3. In the Subject field, type a subject. 4. Press the Enter key. 5. Type a message. 6. Click the trackwheel. A menu appears. 7. Click Send. The message is sent. Reply to a message 1. Open the messages application. The Messages screen appears. 2. Click a message. A menu appears. 3. Click Open. 4. Click the trackwheel. A menu appears. 5. Select one of the following options: · To reply to only the sender, click Reply. BlackBerry Wireless Handheld 9 1: Messages · To reply to the sender and all recipients of the original message, click Reply To All. Tip: To delete the original message from the reply, click the trackwheel. A menu appears. Click Delete Original Text. 6. Type a message. 7. Click the trackwheel. A menu appears. 8. Click Send. The message is sent. Forward a message 1. Open the messages application. The Messages screen appears. 2. Click a message. A menu appears. 3. Click Forward. The Select Address screen appears. 4. Click a contact. A menu appears. 5. Select one of the following options: · To send an email message, click Email . · To send a PIN message, click PIN . 6. Type a message. 7. Click the trackwheel. A menu appears. 8. Click Send. The message is sent. Resend a message 1. Open the messages application. The Messages screen appears. 2. Click a sent message. A menu appears. 3. Click Open. The message appears. 4. Click the trackwheel. A menu appears. 5. Click Resend. The message is sent. 10 User Guide Email and PIN messages Edit and resend a message 1. Open the messages application. The Messages screen appears. 2. Click a sent message. A menu appears. 3. Click Open. The message appears. 4. Click the trackwheel. A menu appears. 5. Click Edit. The message appears. 6. Edit the message. Tip: To replace a contact, place your cursor in the To field. Click a contact. A menu appears. Click Change Address. 7. Click the trackwheel. A menu appears. 8. Click Send. The message is sent. Managing address book attachments You can send and receive messages with address book attachments. An address book attachment contains contact information that recipients of the message can view and add to their address book. Send an address book attachment 1. Open the messages application. The Messages screen appears. 2. Click the trackwheel. A menu appears. 3. Select one of the following options: · To send an email message, click Compose Email. The Select Address screen appears. · To send a PIN message, click Compose PIN. The Select Address screen appears. 4. Click a contact. A menu appears. 5. Select one of the following options: BlackBerry Wireless Handheld 11 1: Messages · To send an email message, click Email . · To send a PIN message, click PIN . 6. Type a message. 7. Click the trackwheel. A menu appears. 8. Click Attach Address. The Attach screen appears. 9. Click a contact. A menu appears. 10. Click Continue. The contact information is attached to the message. Composing a message -- Address book attachment 11. Click the trackwheel. A menu appears. 12. Click Send. The message and attachment are sent. Open an address book attachment 1. In a message with an address book attachment, place your cursor in the name of the address book attachment. 12 User Guide Email and PIN messages Open email message with address book attachment 2. Click the trackwheel. A menu appears. 3. Click View Attachment. The contact information appears. 4. Click the trackwheel. A menu appears. 5. Select one of the following options: · To add the contact information to your address book, click Add To Address Book. · To update the contact information that is in your address book, click Update Address. · To return to the open message, click Close. BlackBerry Wireless Handheld 13 1: Messages Managing file attachments If the attachment service is loaded on your handheld, you can open file attachments on your handheld. You can open attachments with a .zip, .html, .doc, .ppt, .pdf, .wpd, .txt, or .xls file extension. Prerequisite: To open file attachments with a .doc, .ppt, .wpd, .txt, or .xls file extension, the following requirements must be met: · Your handheld must be enabled for attachment service on a BlackBerry Enterprise Server version 3.6 or later for Microsoft Exchange or a BlackBerry Enterprise Server version 2.2 or later for Lotus Domino. To open file attachments with a .zip or .html file extension, the following additional requirement must be met: · Your handheld must be enabled for attachment service on a BlackBerry Enterprise Server version 3.6 Service Pack 1 or later for Microsoft Exchange or a BlackBerry Enterprise Server version 2.2 Service Pack 1 or later for Lotus Domino. Spreadsheet format Document format Open the table of contents of a file attachment 1. In a message with a file attachment, click the trackwheel. A menu appears. 2. Click Open Attachment. The Attachments screen appears. 14 User Guide Email and PIN messages 3. Click Table of Contents. A menu appears. 4. Click Retrieve. The table of contents appears. Tip: To request the content for a table of contents item, click the item. A menu appears. Click Retrieve. The content appears. Open a file attachment 1. In a message with a file attachment, click the trackwheel. A menu appears. 2. Click Open Attachment. The Attachment screen appears. Note: If you retrieve a .pdf file that is password protected, you must type the password. On the Attachment screen, click the trackwheel. A menu appears. Click Password. Type the password. Click the trackwheel. The Attachment screen appears. 3. Click Full Content. A menu appears. 4. Click Retrieve. The content appears. Tip: In document format, links to tables appear as underlined text. To open a table, click a table link. A menu appears. Click Retrieve. Navigate in spreadsheet format 1. In spreadsheet format, click the trackwheel. A menu appears. 2. Select one of the following options: · To move to a specific worksheet, click Select Worksheet. A dialog box appears. Click a worksheet. · To view the previous worksheet, click Prev Sheet. · To view the next worksheet, click Next Sheet. · To move to a specific cell, click Go to Cell. A dialog appears. Type the cell coordinates (for example, C16). Click the trackwheel. · To view the contents of a cell, click View Cell. BlackBerry Wireless Handheld 15 1: Messages Set file attachment options 1. In a file attachment, click the trackwheel. A menu appears. 2. Click Options. The Options screen appears. 3. In the following fields, press the Space key until the preferred option appears: Field Sheet Outline Cells Sheet Horizontal Scroll Sheet Vertical Scroll Sheet Column Width Sheet Display Labels Case Sensitive Search Font Family Font Size Cache Size Description Set whether the grid appears in spreadsheet format. Set whether the information in spreadsheet cells wraps around when you scroll horizontally. Set whether the information in spreadsheet cells wraps around when you scroll vertically. Set the column width for the spreadsheet. Set whether spreadsheet columns are labeled with letters and rows are labeled with numbers. Set whether the Find feature is case sensitive when it searches attachments. Set the font for attachments. Set the font size for attachments. Set how much handheld memory can be used by attachments that you have viewed on your handheld. Default Yes No No Medium Yes No System 9 500KB 4. Click the trackwheel. A menu appears. 5. Click Save. The options are saved. 16 User Guide Email and PIN messages Setting message options Prerequisite: To set the Hide Filed Messages and Delete On options, your handheld must be integrated with an email account using the BlackBerry Enterprise Server or BlackBerry Desktop Redirector. To set the Wireless Reconcile and Conflicts options, one of the following requirements must be met: · Your handheld must be enabled for wireless email reconciliation on a BlackBerry Enterprise Server version 3.6 or later for Microsoft Exchange or a BlackBerry Enterprise Server version 2.2 or later for Lotus Domino. · Your handheld must be enabled for wireless email reconciliation on the BlackBerry Web Client. Contact your service provider for more information on whether this option is available. Set message options 1. Open the messages application. The Messages screen appears. 2. Click the trackwheel. A menu appears. 3. Click Options. The Message List Options screen appears. 4. In the following fields, press the Space key until the preferred option appears: Field Display Time Display Name Confirm Delete Hide Filed Messages Consider PIN Level 1 Auto More Description Set whether the Messages screen displays the time that a message is sent or received. Set whether the Messages screen displays the name of the sender or recipient. Set whether you are prompted before messages are deleted. Set whether the Messages screen displays filed email messages. Set whether PIN messages are considered as high importance messages. Set whether the next section of a long message or attachment is delivered to your handheld automatically. Default Yes Yes Yes Yes Yes Yes BlackBerry Wireless Handheld 17 1: Messages Field Delete On Wireless Reconcile Conflicts Description Set whether email messages are deleted from your handheld only or from both your handheld and computer during an email reconciliation. Set whether messages are reconciled over the wireless network between your handheld and your computer. Set whether your handheld or your computer takes precedence if a message is moved or deleted from both locations. Default Mailbox & Handheld On Mailbox wins 5. Click the trackwheel. A menu appears. 6. Click Save. The options are saved. Set the importance level of a message 1. In a message, click the trackwheel. A menu appears. 2. Click Options. The Current Message Options screen appears. 3. In the following field, press the Space key until the preferred option appears: Field Importance Description Set the priority level of the message. Default Normal 4. Click the trackwheel. A menu appears. 5. Click Save. The option is saved. 18 User Guide SMS messages SMS messages If you have an SMS-compatible phone number, you can send and receive short message service (SMS) messages. An SMS-compatible number is a phone number (work, home, mobile, or pager) that your service provider has enabled for SMS. Tip: To locate the SMS-compatible number for your handheld, open the options application. The Options screen appears. Click SIM Card. The Phone Number field displays your SMS-compatible number. Opening SMS messages Open an SMS message 1. Open the messages application. The Messages screen appears. 2. Click an SMS message. A menu appears. 3. Click Open. The message appears. SMS message BlackBerry Wireless Handheld 19 1: Messages Sending SMS messages You can send SMS messages to contacts who have an SMScompatible phone number. SMS messages can contain up to 160 characters. If your service provider supports SMS concatenation, an SMS message that contains more than 160 characters, is sent over the wireless network in multiple, successive messages that appear on your handheld as one message. The number of characters that you type, and the number of messages that are required to send your message, appear in the upper right corner of the screen. Prerequisite: To send SMS messages, the following requirements must be met: · The wireless coverage indicator should show a level of wireless coverage. · GPRS, gprs, or GSM must appear with the wireless coverage indicator on the Home screen. Send an SMS message 1. Open the messages application. The Messages screen appears. 2. Click the trackwheel. A menu appears. 3. Click Compose SMS. The Select Address screen appears. 4. Click [Use Once]. A menu appears. 20 User Guide SMS messages Select Address screen menu -- SMS item 5. Click SMS. The One Time SMS screen appears. 6. Type your contact's SMS-compatible phone number. Tip: When you type an SMS-compatible number, include the country code and the area code. If you have set your smart dialing options in the phone application, you do not need to type the country code and area code. Refer to "Setting smart dialing options" on page 65 for more information. 7. Click the trackwheel. A menu appears. 8. Click Continue. 9. Type a message. 10. Click the trackwheel. A menu appears. 11. Click Send. The message is sent. If you send a message and you are not in an area of sufficient wireless coverage, the handheld sends the message when you return to an area of sufficient wireless coverage. Note: Sending an SMS message to a wireless device that is registered on a different wireless network might not function as expected. Contact your service provider for more information on sending SMS messages between wireless networks. BlackBerry Wireless Handheld 21 1: Messages Send an SMS message to a contact in your address book 1. Open the address book application. The Find screen appears. 2. Click a contact with an SMS-compatible number. A menu appears. 3. Click SMS . 4. Type a message. 5. Click the trackwheel. A menu appears. 6. Click Send. The message is sent. Reply to an SMS message 1. Open the messages application. The Messages screen appears. 2. Click an SMS message. A menu appears. 3. Click Reply. Tip: To delete the previous messages from the screen, click the trackwheel. A menu appears. Click Remove History. 4. Type a message. 5. Click the trackwheel. A menu appears. 6. Click Send. The message is sent. Forward an SMS message 1. Open the messages application. The Messages screen appears. 2. Click an SMS message. A menu appears. 3. Click Forward. The Select Address screen appears. 4. Click a contact with an SMS-compatible number. A menu appears. 5. Click SMS . 22 User Guide SMS messages 6. Type a message. 7. Click the trackwheel. A menu appears. 8. Click Send. The message is sent. Resend an SMS message 1. Open the messages application. The Messages screen appears. 2. Click an SMS message. A menu appears. 3. Click Open. The message appears. 4. Click the trackwheel. A menu appears. 5. Click Resend. The message is sent. Setting SMS message options 1. Open the options application. The Options screen appears. 2. Click SMS. The SMS screen appears. 3. In the following fields, press the Space key until the preferred option appears: Field Leave messages on SIM Card Delivery Reports Validity Period Sent As Number of Previous Items Service Center Description Set whether SMS messages are saved on your SIM card. Set whether you receive notification when your SMS message is delivered to the contact. Set how long the service center keeps an SMS message if it cannot be delivered to your contact immediately. Set the type of SMS message to send. Set the number of previous SMS messages that appear when you view an SMS message. This field displays the phone number for the service center through which your SMS messages are sent. Default No Off Max Text 7 -- 23 BlackBerry Wireless Handheld 1: Messages Field Network To Send Over Cell Broadcasting Service Description Set whether you want SMS messages to be sent over the GSM or GPRS network. This fields controls the notification of received cell broadcast messages. Do not adjust this default setting. Default GSM Off 4. Click the trackwheel. A menu appears. 5. Click Save. The options are saved. Note: Depending on your service provider's plan, some SMS message options might not be available on your handheld. Contact your service provider for information on available options. Managing messages Saving messages You can save important messages in the saved messages application. If your handheld must delete messages to free memory, it does not delete saved messages. Save a message 1. Open the messages application. The Messages screen appears. 2. Click a message. A menu appears. 3. Click Save. The message is saved. Deleting messages You should delete unnecessary messages from your handheld. If your handheld memory is full, your handheld deletes the oldest messages from the messages application to accommodate new ones. 24 User Guide Managing messages Delete a message Note: If, on the Message List Options screen, the Delete On option is set to Mailbox & Handheld, messages that you delete on your handheld are also deleted from your computer during email reconciliation. Refer to "Set message options" on page 17 for more information. 1. Select one of the following options: · To delete a message from the messages application, open the messages application. The Messages screen appears. · To delete a saved message, open the saved messages application. The Saved Messages screen appears. 2. Click a message. A menu appears. 3. Click Delete. A dialog box appears. 4. Click Delete. The message is deleted. Delete messages prior to a specific date 1. Select one of the following options: · To delete messages from the messages application, open the messages application. The Messages screen appears. · To delete saved messages, open the saved messages application. The Saved Messages screen appears. 2. Click a date. A menu appears. 3. Click Delete Prior. A dialog box appears. 4. Click Delete. The messages are deleted. Note: Email messages that are deleted using the Delete Prior menu item are not deleted from your computer during email reconciliation. BlackBerry Wireless Handheld 25 1: Messages Empty the deleted messages folder on your computer from your handheld Prerequisite: To delete messages from the Deleted Items folder on your computer, the following requirements must be met: · Your handheld must be enabled for wireless email reconciliation on the BlackBerry Enterprise Server version 3.6 or later for Microsoft Exchange. Refer to "Set message options" on page 17 for more information. 1. Open the messages application. The Messages screen appears. 2. Click the trackwheel. A menu appears. 3. Click Options. The Message List Options screen appears. 4. Click the trackwheel. A menu appears. 5. Click Purge Deleted Items. A dialog box appears. 6. Click Yes. The Deleted Items folder on your computer is emptied. Reconciling email messages When email messages are reconciled, any message that you open, file, or delete on your handheld is also opened, filed, or deleted on your computer depending on how you set your message options. Lotus Domino If you use Lotus Notes, opened and unopened messages are not reconciled between your computer and your handheld. If wireless email reconciliation is not enabled on your handheld, you must use the BlackBerry Desktop Software to reconcile your handheld and desktop messages. Refer to the Desktop Software: Intellisync Help for more information. Microsoft Exchange If you use Microsoft Outlook, and you use personal folders to manage email messages, you must reconcile your personal folders manually using the desktop software, even if you have enabled wireless email reconciliation. Refer to the Desktop Software Intellisync Help for more information. 26 User Guide Managing messages If wireless email reconciliation is enabled on your handheld, your handheld and desktop messages are reconciled over the wireless network automatically. Refer to "Set message options" on page 17 for more information on enabling wireless email reconciliation. Tip: If wireless email reconciliation is enabled on your handheld, and there are messages that have not been reconciled between your desktop and handheld, you can reconcile email messages manually. Open the messages application. The Messages screen appears. Click the trackwheel. A menu appears. Click Reconcile Now. Filing email messages Prerequisite: To file email messages, the following requirements must be met: · Your handheld must be integrated with an email account using the BlackBerry Enterprise Server or BlackBerry Desktop Redirector. · You have folders in your desktop email program. · You reconciled your email messages so that the folders from your desktop email program appear on your handheld. File an email message 1. Open the messages application. The Messages screen appears. 2. Click an email message. A menu appears. 3. Click File. The Select Folder screen appears. BlackBerry Wireless Handheld 27 1: Messages Select Folder screen 4. Click a folder. A menu appears. Tip: To expand a folder on the Select Folder screen, click a folder with a plus sign (+) beside it. A menu appears. Click Expand. To collapse a folder, click a folder with a minus sign (-) beside it. A menu appears. Click Collapse. 5. Click File. The message is filed. Tip: To display filed messages on the Messages screen, set the Hide Filed Messages option on the Message List Options screen to No. To remove a filed message from a folder, file the message in the Inbox folder. Searching for messages Search for a message 1. Open the search messages application. The Search screen appears. 28 User Guide Managing messages Search screen -- Specifying search criteria 2. In one or more of the following fields, type message information: Field Name Subject Message Description Type a name, email address, PIN, or phone number. Type text that the handheld should search for in the subject of messages. Type text that the handheld should search for in the body of messages. 3. In one or more of the following fields, press the Space key until the preferred option appears: Field In Folder Description Set the address field in which you want to search. Set the folder in which you want to search. ! To select a folder, press the Space key. The Select Folder screen appears. Click a folder. A menu appears. Click Select Folder. Set whether you want to search for sent, received, or saved messages. Set the type of message for which you want to search. Default Any Address Field All Folders Show Type Sent and Received All BlackBerry Wireless Handheld 29 1: Messages 4. Click the trackwheel. A menu appears. 5. Select one of the following options: · To perform a search without saving the search criteria, click Search. · To save the search criteria, click Save. The Save Search screen appears. Type a name and a shortcut key for your search. Click the trackwheel. A menu appears. Click Save. View, edit, or delete a saved search 1. Open the search messages application. The Search screen appears. 2. Click the trackwheel. A menu appears. 3. Click Recall. Your saved searches appear. 4. Click a search. A menu appears. 5. Select one of the following options: · To view the search criteria, click Select Search. · To edit the search criteria, click Edit Search. Edit the search criteria. Click the trackwheel. A menu appears. Click Save. · To delete the search, click Delete Search. A dialog box appears. Click Delete. Tip: To view the criteria of your last search quickly, on the Search screen, click the trackwheel. Click Last. The Search screen displays the criteria of the last search that you performed. Search for a message by sender, recipient, or subject 1. Open the messages application. The Messages screen appears. 2. Click a message. A menu appears. 3. Select one of the following options: 30 User Guide Managing messages · To search for all messages that relate to the sender of the selected message, click Search Sender. · To search for all messages that relate to the recipient of the selected message, click Search Recipient. · To search for messages with the same subject as the selected message, click Search Subject. Messages screen menu -- Search Sender item Marking messages Mark a message as unopened or opened 1. Open the messages application. The Messages screen appears. 2. Click a message. A menu appears. 3. Select one of the following options: · To mark the message as opened, click Mark Opened. · To mark the message as unopened, click Mark Unopened. Mark messages prior to a specific date as opened 1. Open the messages application. The Messages screen appears. BlackBerry Wireless Handheld 31 1: Messages 2. Click a date. A menu appears. 3. Click Mark Prior Opened. All messages prior to the selected date are marked as opened. 32 User Guide 2 Address book This section provides information on the following topics: · Adding contacts · Managing the address book · Setting address book options · Managing the SIM card phone book 2: Address book Adding contacts Note: You can import contacts from your desktop email program if your handheld is integrated with an email account using the BlackBerry Enterprise Server. Refer to the Desktop Software: Backup and Restore Help for more information.. Create a contact 1. Open the address book application. The Find screen appears. 2. Click the trackwheel. A menu appears. 3. Click New Address. The New Address screen appears. New Address screen 4. In one or more of the following fields, type contact information: Field Salutation First Last Email Type a first name. Type a last name. Type an email address. Press the Space key to insert the at sign (@); press it again to insert a period. ! To add more than one email address for the contact, click the trackwheel. A menu appears. Click Add Email Address. Type a company name. User Guide Description Type a salutation (for example, Mr., Ms., Dr.). Company 34 Adding contacts Field Title Work, Home, Mobile, Pager Type a job title. Description Type the appropriate phone number. To insert an extension, type x or ext. Type the extension number. You can use a wait or pause to separate additional numbers (for example, a password or extension) from the main number. When the phone number is dialed, your handheld either pauses before dialing the additional numbers (pause) or prompts you to type them (wait). ! To insert a pause or wait, click the trackwheel. A menu appears. Click Add Wait or Add Pause. Type the additional numbers. ! Fax PIN Address 1 Address 2 City State/Prov ZIP/Postal Code Country User 1, User 2, User 3, User 4 Type a fax number. Type a BlackBerry handheld personal identification number. Type a street address. Type any additional address information. Type a city. Type a state or province. Type a ZIP code or postal code. Type a country. Type additional information (for example, a birthday or anniversary). ! To change the name of a user-defined field for all contacts, click the trackwheel. A menu appears. Click Change Field Name. Type any notes. Notes 5. Click the trackwheel. A menu appears. 6. Click Save. The contact is saved. BlackBerry Wireless Handheld 35 2: Address book Create a group After you create contacts, you can create a group. If you send an email message to a group, the message is sent to all group members at the same time. 1. Open the address book application. The Find screen appears. 2. Click the trackwheel. A menu appears. 3. Click New Group. The New Group screen appears. 4. Type a group name. 5. Click the trackwheel. A menu appears. 6. Click Add Member. The Select Address screen appears. 7. Click a contact. A menu appears. 8. Click Continue. The New Group screen appears with the contact added as a new member. 9. To add more contacts to your group, repeat steps 5 through 8. 10. Click the trackwheel. A menu appears. 11. Click Save Group. The group is saved. Add contact information from the Messages screen You can add a sender's email address or PIN from a message and the phone number of a caller or contact from a phone call log. 1. Open the messages application. The Messages screen appears. 2. Click a message or phone call log. A menu appears. 3. Click Open. The message or phone call log appears. 4. Click the trackwheel. A menu appears. 5. Click Add To Address Book. The New Address screen appears. 6. Type contact information. 36 User Guide Adding contacts 7. Click the trackwheel. A menu appears. 8. Click Save. The contact is saved. Add contact information from the Phone screen 1. Open the phone. The Phone screen appears. 2. Click a phone number. A menu appears. 3. Click Add To Address Book. The New Address screen appears. 4. Type contact information. 5. Click the trackwheel. A menu appears. 6. Click Save. The contact is saved. Add contact information from a link Links for email addresses and phone numbers appear as underlined text. 1. Click an email address or phone number link. A menu appears. 2. Click Add To Address Book. The New Address screen appears. 3. Type contact information. 4. Click the trackwheel. A menu appears. 5. Click Save. The contact is saved. Add contact information from your SIM card phone book 1. Open the address book application. The Find screen appears. 2. Click the trackwheel. A menu appears. 3. Click SIM Phone Book. The Find screen appears. 4. Click a contact. A menu appears. BlackBerry Wireless Handheld 37 2: Address book 5. Click Add To Address Book. The ADN Phonebook Entry screen appears. 6. Click the trackwheel. A menu appears. 7. Click Save. The contact is saved. Managing the address book Open a contact or group 1. Open the address book application. The Find screen appears. 2. Select one of the following options: · Click a contact. A menu appears. Click View. The contact information appears. · Click a group. A menu appears. Click View Group. The group member list appears. Tip: To view information for a contact in the group, click the contact. A menu appears. Click View Member. Edit a contact 1. Open the address book application. The Find screen appears. 2. Click a contact. A menu appears. 3. Click Edit. The Edit Address screen appears. 4. Edit the contact information. 5. Click the trackwheel. A menu appears. 6. Click Save. The edited contact is saved. Edit a group 1. Open the address book application. The Find screen appears. 38 User Guide Managing the address book 2. Click a group. A menu appears. 3. Click Edit Group. The Edit Group screen appears. 4. Click a contact. A menu appears. 5. Select one of the following options: · To delete the contact, click Delete Member. A dialog box appears. Click Delete. Proceed to step 8. · To replace the contact with another contact, click Change Member. The Select Address screen appears. · To add a contact, click Add Member. The Select Address screen appears. 6. Click a contact. A menu appears. 7. Click Continue. The Edit Group screen appears. 8. Click the trackwheel. A menu appears. 9. Click Save Group. The edited group is saved. Delete a contact or group If you delete a group, the individual contacts still appear in your address book. 1. Open the address book application. The Find screen appears. 2. Select one of the following options: · Click a contact. A menu appears. Click Delete. · Click a group. A menu appears. Click Delete Group. A dialog box appears. 3. Click Delete. The contact or group is deleted. BlackBerry Wireless Handheld 39 2: Address book Search for a contact in a remote address book You can search for contact information in your company's Global Address List or Notes Address Book. Prerequisite: To search for contacts in a remote address book, the following requirements must be met: · Your handheld must be enabled for Remote Address Lookup on a BlackBerry Enterprise Server version 3.5 or later for Microsoft Exchange or a BlackBerry Enterprise Server version 2.2 or later for Lotus Domino. 1. Open the address book application. The Find screen appears. 2. Type a contact name. 3. Click the trackwheel. A menu appears. 4. Click Lookup. The Find screen displays the search status and indicates when the search is complete. 5. Click the trackwheel. A menu appears. 6. Click View Lookup. The results of your search appear. 7. Click a contact. A menu appears. 8. Click one of the following menu items: Menu item Lookup Resolve Add Add All Delete Delete Lookup View Get More Results Description enables you to specify or edit search criteria adds the selected contact to your address book temporarily adds the selected contact to your address book adds all the contacts to your address book deletes the selected contact from the search results deletes the search results displays the selected contact's information requests more search results from the BlackBerry Enterprise Server (the server sends a maximum of 20 results at one time) 40 User Guide Setting address book options Setting address book options Set address book options 1. Open the address book application. The Find screen appears. 2. Click the trackwheel. A menu appears. 3. Click Options. The Address Book Options screen appears. 4. In the following fields, press the Space key until the preferred option appears: Field Sort By Confirm Delete Allow Duplicate Names Option Set how your contacts are sorted. Set whether you are prompted before contacts are deleted. Set whether the same name can appear more than once in your address book. Default First Name Yes Yes 5. Click the trackwheel. A menu appears. 6. Click Save. The options are saved. Managing the SIM card phone book You can access the abbreviated dialing numbers (ADNs) and service dialing numbers (SDNs) that are saved on your SIM card. Prerequisite: To create or edit SIM card contacts, your SIM card must be provisioned appropriately. View the SIM card phone book 1. Open the address book application. The Find screen appears. 2. Click the trackwheel. A menu appears. BlackBerry Wireless Handheld 41 2: Address book 3. Click SIM Phone Book. ADN entries appear in plain text and SDN entries appear in bold. Create a SIM card contact 1. Open the address book application. The Find screen appears. 2. Click the trackwheel. A menu appears. 3. Click SIM Phone Book. The Find screen appears. 4. Click the trackwheel. A menu appears. 5. Click New. The ADN Phonebook Entry screen appears. 6. In the Name field, type a name. 7. In the Phone field, type a phone number. 8. Click the trackwheel. A menu appears. 9. Click Save. The contact is saved. Edit a SIM card contact 1. Open the address book application. The Find screen appears. 2. Click the trackwheel. A menu appears. 3. Click SIM Phone Book. The Find screen appears. 4. Click a contact. A menu appears. 5. Click Edit. The ADN Phonebook Entry screen appears. 6. Edit the contact information. 7. Click the trackwheel. A menu appears. 8. Click Save. The edited contact is saved. Delete a SIM card contact 1. Open the address book application. The Find screen appears. 2. Click the trackwheel. A menu appears. 42 User Guide Managing the SIM card phone book 3. Click SIM Phone Book. The Find screen appears. 4. Click a contact. A menu appears. 5. Click Delete. A dialog box appears. 6. Click Delete. The contact is deleted. BlackBerry Wireless Handheld 43 2: Address book 44 User Guide 3 Phone Depending on your service provider plan, the phone or some of its features might not be available on your handheld. Contact your service provider for more information on available services. This section provides information on the following topics: · Making phone calls · Answering phone calls · Using phone features · Managing phone call logs · Setting phone options · Viewing phone information 3: Phone Making phone calls Prerequisite: To make a phone call, the following requirements must be met: · The wireless coverage indicator must show a level of wireless coverage. · GPRS, gprs, or GSM must appear with the wireless coverage indicator on the Home screen. Make a phone call Note: If you are using a headset, insert the headset connector into the headset jack at the side of the handheld. 1. Open the phone. The Phone screen appears. Phone screen 2. With your cursor in the empty field at the top of the screen, type a phone number. 3. Press Enter. The phone number is dialed. 46 User Guide Making phone calls Active Call screen 4. To end the call, press and hold the Escape button. Tip: On the Phone screen, press the Space key and press the Enter key to dial the last number that you typed. Call a contact using speed dial You can use the speed dial feature to place phone calls by pressing a single key. Refer to "Using speed dial" on page 52 for more information on configuring this feature. 1. Open the phone. The Phone screen appears. 2. Press and hold a key that is assigned to the contact or phone number that you want to call. The phone number is dialed. 3. To end the call, press and hold the Escape button. Call a contact that appears on your Phone screen The Phone screen lists the contact names or phone numbers for your calls. 1. Open the phone. The Phone screen appears. 2. Click a contact or a phone number. A menu appears. BlackBerry Wireless Handheld 47 3: Phone 3. Click Call . The phone number is dialed. 4. To end the call, press and hold the Escape button. Tip: To remove a contact or a phone number from the Phone screen, click the contact or the phone number. A menu appears. Click Delete. Call a contact in your address book 1. Open the address book. The Find screen appears. 2. Type the first letters of a contact. Contacts that start with these letters appear. 3. Click a contact. A menu appears. 4. Click Call . The phone number is dialed. 5. To end the call, press and hold the Escape button. Call a contact using a link In messages and on web pages, phone numbers appear as links. 1. Click a phone number link. A menu appears. 2. Click Call. The phone number is dialed. 3. To end the call, press and hold the Escape button. Call an emergency phone number You can call an emergency phone number even when your keyboard or handheld is locked or the SIM card is not inserted. If you call an emergency phone number when the radio is off, the radio turns on automatically. Warning: If your keyboard or handheld is locked, you can only make calls to emergency numbers. When your handheld or keyboard is locked, click the trackwheel. A dialog box appears. Click Emergency Call. A dialog box appears. Click Yes. The emergency number is dialed. 1. Open the phone. The Phone screen appears. 48 User Guide Answering phone calls 2. In the phone number field at the top of the screen, type an emergency phone number (for example, 911 or 112). 3. Press the Enter key. The emergency number is dialed. 4. To end the call, press and hold the Escape button. Call your voice mail 1. Open the phone. The Phone screen appears. 2. Click the trackwheel. A menu appears. 3. Click Call Voicemail. · If a voice mail access phone number is available, your voice mail access number is dialed. · If a voice mail access phone number is not available, a dialog box appears. Type your voice mail access phone number. Click the trackwheel. Your voice mail access number is dialed. 4. To end the call, press and hold the Escape button. Answering phone calls Answer a phone call 1. In the dialog box that appears when you receive a phone call, select one of the following options: Option Answer Answer and Hold Answer - Drop Current Answer - Hold Current Description answers the incoming call answers the incoming call and places it on hold ends the current call and answers the incoming call places the current call on hold and answers the incoming call 49 BlackBerry Wireless Handheld 3: Phone Option Answer - Drop All Ignore Description ends all current calls and answers the incoming call ignores the incoming call 2. To end the call, press and hold the Escape button. Using phone features Adjust the volume 1. On the Active Call screen, select one of the following options: · To increase the volume, roll the trackwheel up. · To decrease the volume, roll the trackwheel down. Tip: To adjust the volume while you are using another handheld application, click the trackwheel. A menu appears. Click Volume. Roll the trackwheel up or down to change the volume. Place a phone call on hold 1. During a call, click the trackwheel. A menu appears. 2. Click Hold. The call is placed on hold. 3. To resume the call, click the trackwheel. A menu appears. 4. Click Resume. The call is resumed. Mute a phone call If you mute a phone call, you can hear your contact, but your contact cannot hear you. 1. During a call, click the trackwheel. A menu appears. 2. Click Mute. A tone sounds and the call is muted. 3. To turn the mute feature off, click the trackwheel. A menu appears. 50 User Guide