User manual BLACKBERRY BOLD 9000

User Guide BlackBerry Bold 9000 Smartphone Version: 4.6 SWD-412896-0704053732-001 Contents Shortcuts.................................................................................................................................................................................................................................................9 BlackBerry basics shortcuts...........................................................................................................................................................................................................................9 Phone shortcuts...............................................................................................................................................................................................................................................9 Message shortcuts...........................................................................................................................................................................................................................................9 Attachment shortcuts....................................................................................................................................................................................................................................10 Camera and video camera shortcuts ...........................................................................................................................................................................................................11 Media shortcuts...............................................................................................................................................................................................................................................11 Browser shortcuts............................................................................................................................................................................................................................................11 Calendar shortcuts.........................................................................................................................................................................................................................................12 Typing shortcuts..............................................................................................................................................................................................................................................12 Search shortcuts............................................................................................................................................................................................................................................. 13 Map shortcuts..................................................................................................................................................................................................................................................13 Phone...................................................................................................................................................................................................................................................... 15 Phone basics....................................................................................................................................................................................................................................................15 Emergency calls.............................................................................................................................................................................................................................................. 17 Volume..............................................................................................................................................................................................................................................................17 Voice mail........................................................................................................................................................................................................................................................18 Speed dial........................................................................................................................................................................................................................................................19 Voice dialing....................................................................................................................................................................................................................................................19 Conference calls..............................................................................................................................................................................................................................................21 Caller ID...........................................................................................................................................................................................................................................................22 Call logs...........................................................................................................................................................................................................................................................23 Call waiting.....................................................................................................................................................................................................................................................25 Call forwarding...............................................................................................................................................................................................................................................25 Call blocking...................................................................................................................................................................................................................................................27 Fixed dialing....................................................................................................................................................................................................................................................27 Smart dialing..................................................................................................................................................................................................................................................29 TTY support.....................................................................................................................................................................................................................................................30 Multiple phone numbers...............................................................................................................................................................................................................................30 Phone options..................................................................................................................................................................................................................................................31 Phone shortcuts...............................................................................................................................................................................................................................................9 Phone troubleshooting..................................................................................................................................................................................................................................33 Messages...............................................................................................................................................................................................................................................37 Message basics...............................................................................................................................................................................................................................................37 Email messages..............................................................................................................................................................................................................................................42 PIN messages.................................................................................................................................................................................................................................................48 SMS text messages........................................................................................................................................................................................................................................49 MMS messages...............................................................................................................................................................................................................................................53 Message list options......................................................................................................................................................................................................................................56 Message shortcuts...........................................................................................................................................................................................................................................9 S/MIME-protected messages.......................................................................................................................................................................................................................61 PGP protected messages..............................................................................................................................................................................................................................67 Message troubleshooting..............................................................................................................................................................................................................................72 Attachments..........................................................................................................................................................................................................................................77 Attachment basics..........................................................................................................................................................................................................................................77 Document attachments................................................................................................................................................................................................................................ 79 Spreadsheet attachments............................................................................................................................................................................................................................ 79 Media attachments.......................................................................................................................................................................................................................................80 Presentation attachments.............................................................................................................................................................................................................................81 vCard contact attachments..........................................................................................................................................................................................................................82 Attachment shortcuts....................................................................................................................................................................................................................................10 Attachment troubleshooting........................................................................................................................................................................................................................83 Camera and video camera ................................................................................................................................................................................................................ 85 Take a picture ................................................................................................................................................................................................................................................85 Pan a picture..................................................................................................................................................................................................................................................85 Zoom in to or out from a picture..................................................................................................................................................................................................................85 Record a video................................................................................................................................................................................................................................................85 Camera and video camera options ............................................................................................................................................................................................................86 Camera and video camera shortcuts ...........................................................................................................................................................................................................11 Camera and video camera troubleshooting .............................................................................................................................................................................................88 Media..................................................................................................................................................................................................................................................... 89 Transferring and downloading media files................................................................................................................................................................................................89 Playing media files and recording voice notes..........................................................................................................................................................................................91 Managing media files....................................................................................................................................................................................................................................93 Viewing pictures............................................................................................................................................................................................................................................96 Managing pictures........................................................................................................................................................................................................................................98 Media card and mass storage mode options............................................................................................................................................................................................99 Media shortcuts...............................................................................................................................................................................................................................................11 Media troubleshooting.................................................................................................................................................................................................................................101 Browser................................................................................................................................................................................................................................................103 Browser basics..............................................................................................................................................................................................................................................103 Browser bookmarks.....................................................................................................................................................................................................................................106 Web feeds......................................................................................................................................................................................................................................................108 Browser options.............................................................................................................................................................................................................................................110 Browser security............................................................................................................................................................................................................................................113 Browser push.................................................................................................................................................................................................................................................115 Browser shortcuts............................................................................................................................................................................................................................................11 Browser troubleshooting..............................................................................................................................................................................................................................117 Date, time, and alarm.........................................................................................................................................................................................................................119 Set the date and time...................................................................................................................................................................................................................................119 Get the date and time from the wireless network automatically..........................................................................................................................................................119 Change what appears on the display when your device is charging....................................................................................................................................................119 Change the clock face.................................................................................................................................................................................................................................120 Display a second time zone........................................................................................................................................................................................................................120 Turn on bedside clock mode.......................................................................................................................................................................................................................120 Set options for bedside clock mode...........................................................................................................................................................................................................120 Turn on the alarm..........................................................................................................................................................................................................................................121 Silence the alarm...........................................................................................................................................................................................................................................121 Change alarm notification options.............................................................................................................................................................................................................121 Use the stopwatch........................................................................................................................................................................................................................................121 Set the timer...................................................................................................................................................................................................................................................121 Change timer notification options.............................................................................................................................................................................................................122 Date, time, and alarm troubleshooting.....................................................................................................................................................................................................122 Personal organizer.............................................................................................................................................................................................................................123 Contacts.........................................................................................................................................................................................................................................................123 Calendar........................................................................................................................................................................................................................................................129 Tasks...............................................................................................................................................................................................................................................................137 Memos............................................................................................................................................................................................................................................................140 Categories......................................................................................................................................................................................................................................................141 Calculator......................................................................................................................................................................................................................................................143 Notification profiles..........................................................................................................................................................................................................................145 Notification basics.......................................................................................................................................................................................................................................145 LED notification............................................................................................................................................................................................................................................147 Custom notification.....................................................................................................................................................................................................................................148 Notification profile troubleshooting.........................................................................................................................................................................................................150 Typing...................................................................................................................................................................................................................................................151 Typing basics.................................................................................................................................................................................................................................................151 Typing input methods..................................................................................................................................................................................................................................152 Spelling checker...........................................................................................................................................................................................................................................155 Custom dictionary........................................................................................................................................................................................................................................157 AutoText.........................................................................................................................................................................................................................................................158 Typing shortcuts..............................................................................................................................................................................................................................................12 Typing troubleshooting...............................................................................................................................................................................................................................160 Language..............................................................................................................................................................................................................................................161 Change the display language..................................................................................................................................................................................................................... 161 Add a display language................................................................................................................................................................................................................................161 Delete a display language...........................................................................................................................................................................................................................161 About typing input languages.................................................................................................................................................................................................................... 161 Change the typing input language............................................................................................................................................................................................................153 Switch typing input methods......................................................................................................................................................................................................................152 Change the input options for SureType technology...............................................................................................................................................................................162 Change the voice dialing language............................................................................................................................................................................................................20 Use the shortcut to switch typing input languages while you type.....................................................................................................................................................162 Change the shortcut for switching typing input languages..................................................................................................................................................................162 Turn off the shortcut for switching typing input languages..................................................................................................................................................................163 Change the display options for contacts..................................................................................................................................................................................................128 Language troubleshooting..........................................................................................................................................................................................................................163 Display and keyboard.......................................................................................................................................................................................................................165 Backlighting..................................................................................................................................................................................................................................................165 Display options.............................................................................................................................................................................................................................................165 Keyboard options.........................................................................................................................................................................................................................................167 Themes...........................................................................................................................................................................................................................................................168 Accessibility options....................................................................................................................................................................................................................................169 Display troubleshooting..............................................................................................................................................................................................................................169 Search....................................................................................................................................................................................................................................................171 Messages, attachments, and web pages....................................................................................................................................................................................................171 Organizer data..............................................................................................................................................................................................................................................173 Search shortcuts.............................................................................................................................................................................................................................................13 Synchronization.................................................................................................................................................................................................................................175 About synchronization.................................................................................................................................................................................................................................175 Reconcile email messages over the wireless network............................................................................................................................................................................175 Delete email messages over the wireless network..................................................................................................................................................................................175 Prerequisites: Synchronizing organizer data over the wireless network.............................................................................................................................................176 Synchronize organizer data over the wireless network..........................................................................................................................................................................176 About synchronization conflicts.................................................................................................................................................................................................................176 Manage email reconciliation conflicts......................................................................................................................................................................................................176 Manage data synchronization conflicts....................................................................................................................................................................................................177 About backing up and restoring device data............................................................................................................................................................................................177 Prerequisites: Restoring data over the wireless network......................................................................................................................................................................177 Delete all device data...................................................................................................................................................................................................................................177 Empty the deleted items folder on your computer from your device...................................................................................................................................................177 Synchronization troubleshooting...............................................................................................................................................................................................................178 Bluetooth technology........................................................................................................................................................................................................................181 Bluetooth technology basics.......................................................................................................................................................................................................................181 Bluetooth technology options....................................................................................................................................................................................................................183 Bluetooth technology troubleshooting.....................................................................................................................................................................................................186 GPS technology.................................................................................................................................................................................................................................189 About GPS technology................................................................................................................................................................................................................................189 Get your GPS location.................................................................................................................................................................................................................................189 Turn off location aiding...............................................................................................................................................................................................................................189 GPS technology troubleshooting...............................................................................................................................................................................................................189 Maps......................................................................................................................................................................................................................................................191 Map basics.....................................................................................................................................................................................................................................................191 Navigation.....................................................................................................................................................................................................................................................193 Maps bookmarks..........................................................................................................................................................................................................................................193 Map options..................................................................................................................................................................................................................................................194 Map shortcuts..................................................................................................................................................................................................................................................13 Maps troubleshooting.................................................................................................................................................................................................................................196 BlackBerry Messenger......................................................................................................................................................................................................................197 Contacts.........................................................................................................................................................................................................................................................197 Groups..........................................................................................................................................................................................................................................................198 Conversations...............................................................................................................................................................................................................................................199 Availability....................................................................................................................................................................................................................................................202 Applications.......................................................................................................................................................................................................................................205 Switch applications.....................................................................................................................................................................................................................................205 Add an application......................................................................................................................................................................................................................................205 View properties for an application...........................................................................................................................................................................................................205 Delete a third-party application...............................................................................................................................................................................................................205 Receive a device password prompt before you add an application.....................................................................................................................................................205 View the size of an application database................................................................................................................................................................................................206 About upgrading the BlackBerry Device Software ...............................................................................................................................................................................206 Prerequisites: Upgrading the BlackBerry Device Software over the wireless network...................................................................................................................206 Upgrade the BlackBerry Device Software ..............................................................................................................................................................................................206 Return to the previous version of the BlackBerry Device Software ....................................................................................................................................................207 Delete the previous version of the BlackBerry Device Software .........................................................................................................................................................207 Application troubleshooting......................................................................................................................................................................................................................207 Wireless network coverage.............................................................................................................................................................................................................209 Find information about wireless coverage indicators...........................................................................................................................................................................209 Turn off a wireless connection .................................................................................................................................................................................................................209 Network connection indicators.................................................................................................................................................................................................................209 Turn on wireless coverage notification.....................................................................................................................................................................................................147 Change the connection speed for the wireless network........................................................................................................................................................................210 About the preferred wireless network list................................................................................................................................................................................................210 Add a wireless network to the preferred wireless network list.............................................................................................................................................................210 Change the order of preferred wireless networks....................................................................................................................................................................................211 Delete a wireless network from the preferred wireless network list.....................................................................................................................................................211 Turn off data service.....................................................................................................................................................................................................................................212 About roaming..............................................................................................................................................................................................................................................212 Switch wireless networks manually...........................................................................................................................................................................................................212 Verify the status of network connections and services..........................................................................................................................................................................212 Wi-Fi connection settings...........................................................................................................................................................................................................................213 Advanced Wi-Fi connection settings.........................................................................................................................................................................................................216 Wireless network coverage troubleshooting............................................................................................................................................................................................218 Power, battery, and memory............................................................................................................................................................................................................221 Turn off your device......................................................................................................................................................................................................................................221 Set your device to turn on and turn off automatically............................................................................................................................................................................221 Reset the device............................................................................................................................................................................................................................................221 Check the battery power level....................................................................................................................................................................................................................221 Extend battery life........................................................................................................................................................................................................................................221 Format the device memory or a media card ............................................................................................................................................................................................99 View the amount of available memory.....................................................................................................................................................................................................100 Best practice: Optimizing your device performance..............................................................................................................................................................................222 SIM card..............................................................................................................................................................................................................................................225 About the SIM card phone book................................................................................................................................................................................................................225 Add a contact to your SIM card ................................................................................................................................................................................................................225 Copy contacts from your SIM card to your contact list.........................................................................................................................................................................225 Copy a contact from your contact list to your SIM card........................................................................................................................................................................225 Change a SIM card contact........................................................................................................................................................................................................................ 26 2 Delete a SIM card contact..........................................................................................................................................................................................................................226 Store SMS text messages on your SIM card...............................................................................................................................................................................................51 About SIM card security.............................................................................................................................................................................................................................226 Protect your SIM card with a PIN code....................................................................................................................................................................................................226 Change the SIM card PIN code.................................................................................................................................................................................................................227 Change the display name for a phone number.......................................................................................................................................................................................227 Security...............................................................................................................................................................................................................................................229 Security basics.............................................................................................................................................................................................................................................229 Password keeper..........................................................................................................................................................................................................................................230 Encryption.....................................................................................................................................................................................................................................................232 Memory cleaning.........................................................................................................................................................................................................................................234 Certificates...................................................................................................................................................................................................................................................235 PGP keys.......................................................................................................................................................................................................................................................241 Certificate servers.......................................................................................................................................................................................................................................246 Key stores.....................................................................................................................................................................................................................................................248 Smart cards..................................................................................................................................................................................................................................................250 Software tokens...........................................................................................................................................................................................................................................253 VPN settings.................................................................................................................................................................................................................................................253 About security self-tests.............................................................................................................................................................................................................................255 Verify security software .............................................................................................................................................................................................................................255 Third-party application control.................................................................................................................................................................................................................255 Security troubleshooting............................................................................................................................................................................................................................258 Service books and diagnostic reports............................................................................................................................................................................................261 Service books................................................................................................................................................................................................................................................261 Diagnostic reports........................................................................................................................................................................................................................................261 Wi-Fi diagnostic reports............................................................................................................................................................................................................................263 BrickBreaker......................................................................................................................................................................................................................................265 About BrickBreaker.....................................................................................................................................................................................................................................265 BrickBreaker capsules................................................................................................................................................................................................................................265 BrickBreaker scoring..................................................................................................................................................................................................................................266 Play BrickBreaker........................................................................................................................................................................................................................................266 Adjust the volume...........................................................................................................................................................................................................................................17 Set the paddle speed..................................................................................................................................................................................................................................266 Submit a score to the BrickBreaker high score web site.......................................................................................................................................................................266 Check the high scores on the BrickBreaker web site.............................................................................................................................................................................267 Glossary..............................................................................................................................................................................................................................................269 Legal notice........................................................................................................................................................................................................................................ 275 User Guide Shortcuts 8 User Guide Shortcuts Shortcuts BlackBerry basics shortcuts · · · · · · · · · To move the cursor, roll the trackball. To move back a screen, press the Escape key. To move to a list item or menu item, type the first letter of the item. To select or clear a check box, press the Space key. To view available values in a field, press the Alt key. To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release the Alt key. To return to the Home screen or application list, press the End key. To switch between the active notification profile and the Vibrate notification profile, hold the Q key. To delete a highlighted item, press the Backspace/Delete key. Phone shortcuts · · · · · · · · · · · To answer a call, press the Send key. To check your voice mail, hold 1. To send an incoming call to voice mail when your device is inserted in a holster, hold the Volume Down key. To view your contact list in the phone application, hold the Send key. To set up speed dial for a contact, on the Home screen or in the phone application, hold a key. To add an extension to a phone number, press the Alt key and the X key. Type the extension number. To type a letter in a phone number field, press the Alt key and the letter key. To insert a plus sign (+) when typing a phone number, press the O key. To turn on the speakerphone during a call, press the Speakerphone key. To turn off the speakerphone during a call, press the Speakerphone key again. To switch the audio path to wired headphones during a call, press the Speakerphone key. To switch back to the previous audio path, press the Speakerphone key again. To switch phone numbers, in the phone application, click your active phone number. Click a phone number. Message shortcuts In a message · To reply to a message, press R. · To reply to all in an email message or a PIN message, press L. · To forward a message, press F. · To file a highlighted email message, press I. · To view the email address of a contact, highlight the contact in an email message. Press Q. To view the display name, press Q again. 9 User Guide Shortcuts · To move to the last cursor position after you close and reopen a received email message or PIN message, press G. In a message list · To open a highlighted message, press the Enter key. · To compose a message from a message list, press C. · To mark a message as opened or unopened, press the Alt key and U. · To view received messages, press the Alt key and I. · To view sent messages, press the Alt key and O. · To view voice mail messages, press the Alt key and V. · To view SMS text messages, press the Alt key and S. · To view call logs, press the Alt key and P. · To view all your messages, press the Escape key. Move around a message list · To move up a screen, press the Shift key and the Space key. · To move down a screen, press the Space key. · To move to the top of a message list, press T. · To move to the bottom of a message list, press B. · To move to the next date, press N. · To move to the previous date, press P. · To move to the next unopened item, press U. · To move to the next related message, press J. · To move to the previous related message, press K. Attachment shortcuts · · To search for text in an attachment, press F. To move to the last cursor position after closing and reopening an attachment, press G. In a spreadsheet · To move to a specific cell, press G. · To view the content of a cell, press the Space key. · To switch worksheets, press V. Highlight a worksheet. Press the Enter key. · To view hidden columns or rows, press H. To hide the columns or rows, press H. In a presentation · To switch presentation views, press M. · To move to the next slide when viewing a presentation in slide view, press N. · To move to the previous slide when viewing a presentation in slide view, press P. · To move to the last cursor position after closing and reopening a presentation attachment that you were viewing in text view or in text and slide view, press G. 10 User Guide Shortcuts Camera and video camera shortcuts · · · · · · · · · · · · · · To zoom in to a subject before taking a picture, press the Volume Up key. To zoom out from a subject before taking a picture, press the Volume Down key. To take a picture, press the Right Convenience key. To pan up in a picture, press 2. To pan down in a picture, press 8. To pan right in a picture, press 6. To pan left in a picture, press 4. To return to the center of a picture, press 5. To zoom in to a picture, press 3. To zoom out from a picture, press 9. To zoom in as much as possible to a picture, press 1. To zoom out from a picture as much as possible, press 7. To change the size of the viewfinder for a picture, press the Symbol key. To change the flash mode for a picture or to turn on low-light mode for a video, press the Space key. Media shortcuts · · · · · · · · · · · To pause a song or video, press the Mute key. To resume playing a video or song, press the Mute key. To move to the controls at the bottom of the screen when you are viewing a list of songs, press the Space key. To play the next song in a category, press N. To play the previous song in a category, press P. To play the next song in a playlist, press and hold the Volume Down key. To play the previous song in a playlist, press and hold the Volume Up key. To amplify the volume for songs, ring tones, and videos, press the Volume Up key until you reach the highest volume setting. Press the Volume Up key four times quickly. To rotate a picture, press L. To zoom in to a picture, press 3. To zoom to the original picture size, press 7. To zoom out from a picture, press 9. To zoom to the original picture size, press 7. To fit a picture to the screen size, press 1. Browser shortcuts · · · · To insert a period (.) in the web address field, press the Space key. To insert a slash mark (/) in the web address field, press the Shift key and the Space key. To stop loading a web page, press the Escape key. To close the browser, hold the Escape key. On a web page 11 User Guide Shortcuts · · · · · · · · · · · · · · · To switch between Column view and Page view, press Z. To zoom in to a web page, press I. To zoom out from a web page, press O. To move to a specific web page, press G. To return to the home page, press H. To turn on support for JavaScript, press J. To open the bookmark list, press K. To add a bookmark, press A. To view a list of web pages that you have visited recently, press Y. To refresh a web page, press R. To view the web page address for a link, highlight a link. Press L. To view the web page address for a web page, press P. To follow a link, highlight or pause on the link. Press the Enter key. To hide the banner, press U. To view the banner, press U. To open the browser options, in the browser, press S. Navigate a web page · To move up a screen, press the Shift key and the Space key. · To move down a screen, press the Space key. · To move to the top of a web page, press T. · To move to the bottom of a web page, press B. Calendar shortcuts For shortcuts to work in Day view, in the general calendar options, change the Enable Quick Entry field to No. · To schedule an appointment, press C. · To change to Agenda view, press A. · To change to Day view, press D. · To change to Week view, press W. · To change to Month view, press M. · To move to the next day, week, or month, press the Space key. · To move to the previous day, week, or month, press the Shift key and the Space key. · To move to the current date, press T. · To move to a specific date, press G. Typing shortcuts · · · To insert a period, press the Space key twice. The next letter is capitalized. To capitalize a letter, hold the letter key until the capitalized letter appears. To type the alternate character on a key, press the Alt key and the character key. 12 User Guide Shortcuts · · · · · To type an accented or special character, hold the letter key and roll the trackball to the left or right. For example, to type ü, hold U and roll the trackball to the left until ü appears. Release the letter key when the accented or special character appears. To type a number in a number field, press a number key. You do not need to press the Alt key. To type a number in a text field, hold the Alt key and press the number key. To turn on NUM lock, press the Alt key and the Left Shift key. To turn off NUM lock, press the Shift key. To turn on CAP lock, press the Alt key and the Right Shift key. To turn off CAP lock, press the Shift key. Insert symbols · To insert an at sign (@) or a period (.) in an email address field, press the Space key. · To type a symbol, press the Symbol key. Type the letter that appears below the symbol. Work with text · To highlight a line of text, press the Shift key and roll the trackball up or down. · To highlight text character by character, hold the Shift key and roll the trackball left or right. · To cancel a text selection, press the Escape key. · To cut highlighted text when typing, press the Shift key and the Backspace/Delete key. · To copy highlighted text when typing, press the Alt key and click the trackball. · To paste highlighted text when typing, press the Shift key and click the trackball. Search shortcuts · · · · To search for a contact in a list of contacts, type the contact name or initials separated by a space. To search for text in a message, press S. To search for text in an attachment or on a web page, press F. To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view. Press F. Map shortcuts · · · · · · To zoom in to a map, press I. To zoom out from a map, press O. To move to the next direction on a route, press N. To move to the previous direction on a route, press P. To view status information at the top of a map, press U. To hide status information at the top of a map, press U again. To view tracking information at the bottom of a map while you are tracking your movement, press the Space key. To hide tracking information at the bottom of a map, press the Space key again. 13 User Guide Phone 14 User Guide Phone Phone Phone basics Find your phone number In the phone application, your phone number appears at the top of the screen. If you have more than one phone number associated with your BlackBerry® device, only your active phone number appears at the top of the screen. Make a call 1. On the Home screen or in the phone application, perform one of the following actions: · Type a phone number. · Type part of a contact name. Highlight a contact or phone number. 2. Press the key. To end the call, press the key. Related topics Add a pause or a wait to a phone number, 123 Answer a second call 1. Press the Menu key. 2. Perform one of the following actions: · To answer the incoming call and place the current call on hold, click Answer - Hold Current. · To answer the incoming call and end the current call, click Answer - Drop Current. Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported. To return to the first call, press the Menu key. Click Swap or Flash. Mute a call During a call, press the Mute key. To turn off mute, press the Mute key again. Place a call on hold Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported. 1. During a call, press the Menu key. 2. Click Hold. To resume a call, press the Menu key. Click Resume. 15 User Guide Phone Turn on the speakerphone During a call, press the Speakerphone key. Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the safety and product information booklet for your device. To turn off the speakerphone, press the Speakerphone key again. Related topics Bluetooth technology, 181 Dial an extension 1. Press the X key. 2. Type the extension number. Dial using numbers or letters When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad. · To type a number, press a number key. · To type a letter, hold the Alt key. Press the letter key. Switch applications during a call 1. During a call, press the Menu key. 2. Click Home Screen. Note: If you switch to a different application and you want to end the call, press the End key. Make a call when the device is locked To perform this task, you must turn on dialing from the Lock screen. 1. On the Lock screen, press the Menu key. 2. Click Place Call. 3. Perform one of the following actions: · Type a phone number. · Type part of a contact name. Click a contact or phone number. 4. Press the Send key. To end the call, press the End key. Related topics Turn on dialing from the Lock screen, 31 16 User Guide Phone About using a headset You can purchase an optional headset to use with your BlackBerry® device. If you use a headset, you can use a headset button to answer or end a call, or turn on or turn off mute during a call. You can also use a headset button to make a call using a voice command. Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of a song or a video in the media application. For more information about using the headset, see the documentation that came with your headset. Emergency calls About emergency calls Your BlackBerry® device is designed to make emergency calls even when it is locked or the SIM card is not inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically. If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency numbers. You can only make emergency calls by typing official emergency access numbers (for example, 911 in North America or 112 in countries that are part of the European Union). Make an emergency call Perform one of the following actions: · If your keyboard or BlackBerry® device is unlocked, in the phone application, type the emergency number. Press the Send key. · If your keyboard or device is locked, press the Menu key. Click Emergency Call. Click Yes. Volume Adjust the volume · · To increase the volume, press the Volume Up key. To decrease the volume, press the Volume Down key. Change the default volume for calls You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume. 1. In the phone application, press the Menu key. 2. Click Options. 3. Click General Options. 17 User Guide Phone 4. Change the Default Call Volume field. 5. Press the Menu key. 6. Click Save. Improve sound quality during a call You cannot change sound quality when you are using a Bluetooth® enabled headset. 1. During a call, press the Menu key. 2. Click Enhance Call Audio. 3. Select a bass or treble option. Improve sound quality for all calls You cannot change sound quality when you are using a Bluetooth® enabled headset. 1. In the phone application, press the Menu key. 2. Click Options. 3. Click General Options. 4. Change the Enhance Headset Call Audio or Enhance Handset Call Audio fields. 5. Press the Menu key. 6. Click Save. Voice mail Check your voice mail Depending on your theme, you might be able to check your voice mail from the Home screen. 1. In the phone application, press the Menu key. 2. Click Call Voice Mail. Change the voice mail access number If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system. 1. In the phone application, press the Menu key. 2. Click Options. 3. Click Voice Mail. 4. Type a voice mail access number and a password. 5. Press the Menu key. 6. Click Save. 18 User Guide Phone Speed dial Set up speed dial for a contact 1. 2. 3. 4. 5. In the phone application, press the Menu key. Click View Speed Dial List. Click an unassigned key. Click New Speed Dial. Click a contact. To make a call using speed dial, in the phone application, on the Home screen, in a message, or in a message list, hold the key that you assigned to the contact. Change the contact assigned to a speed dial key 1. 2. 3. 4. 5. In the phone application, press the Menu key. Click View Speed Dial List. Highlight a contact or phone number. Press the Menu key. Perform one of the following actions: · To change the contact that is assigned to a speed dial key, click Edit. Click a new contact. · To assign the contact to a different speed dial key, click Move. Roll the trackball to move the contact to the new speed dial key. Click the trackball. · To delete the contact from the speed dial list, click Delete. Voice dialing Make a call using a voice command To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology. You cannot make calls to emergency numbers using voice commands. 1. In the voice dialing application, wait for the sound. 2. Say "Call" and a contact name or phone number. To end the call, press the End key. Dial an extension using a voice command To perform this task, you must set options for dialing extensions. 19 User Guide Phone You can dial extensions only within your company. Say "Call extension" and the extension number. Related topics Set options for dialing extensions, 29 Check a status using a voice command You can check your active phone number, the wireless coverage level, and the battery power level using a voice command. 1. In the voice dialing application, wait for the sound. 2. Perform any of the following actions: · To check your active phone number, say "Check my phone number." · To check the wireless coverage level, say "Check coverage." · To check the battery power level, say "Check battery." Change the voice dialing language To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator. 1. 2. 3. 4. In the device options, click Language. Change the Voice Dialing Language field. Press the Menu key. Click Save. Turn off choice lists for voice commands If your BlackBerry® device identifies more than one possible match to a voice command, your device presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your device always selects the best match and dials the phone number automatically. 1. In the device options, click Voice Dialing. 2. Set the Choice Lists field to Always Off. 3. Press the Menu key. 4. Click Save. Turn off voice prompts After you say a command, you might be prompted for further information or clarification. You can turn off voice prompts using a voice command. 1. In the voice dialing application, wait for the sound. 2. Say "Turn prompts off." To turn on voice prompts again, say "Turn prompts on. " 20 User Guide Phone Set playback options for voice dialing After you say the phone number or contact that you want to call, your BlackBerry® device plays your choice back for you. You can set different playback options. 1. In the device options, click Voice Dialing. 2. Perform any of the following actions: · To turn off playback for phone numbers, set the Digit Playback field to Disabled. · To turn off playback for contacts, set the Name Playback field to Disabled. · To set how quickly playback for contacts occurs, set the Name Playback Speed field. · To set the playback volume for contacts, set the Name Playback Volume field. 3. Press the Menu key. 4. Click Save. Set the matching sensitivity level for voice commands 1. In the device options, click Voice Dialing. 2. Perform one of the following actions: · To increase matches, set the Sensitivity field closer to Reject Less. · To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More. 3. Press the Menu key. 4. Click Save. Improve voice recognition of numbers 1. 2. 3. 4. In the device options, click Voice Dialing. Press the Menu key. Click Adapt Digits. Complete the instructions on the screen. Conference calls Make a conference call 1. 2. 3. 4. 5. During a call, press the Send key. Type a phone number or highlight a contact. Press the Send key. During the second call, press the Menu key. Click Join. Note: When you add more than two numbers to a conference call, place the conference call on hold before you call the next phone number or contact. Related topics 21 User Guide Phone Place a call on hold, 15 Create a phone number link for a conference call 1. Type a phone number for the conference call bridge. 2. Type X and the access code. Speak privately with a contact during a conference call Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported. 1. During a conference call, press the Menu key. 2. Click Split Call. 3. Click a contact. To return to the conference call, press the Menu key. Click Join. Disconnect a contact from a conference call Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported. 1. During a conference call, press the Menu key. 2. Click Drop Call. 3. Click a contact. Leave a conference call Depending on your wireless service provider, this feature might not be supported. If you make a conference call, you can leave the conference call and the call continues without you. 1. During a conference call, press the Menu key. 2. Click Transfer. Caller ID Add a caller ID picture for a contact 1. 2. 3. 4. 5. 6. 7. In the contact list, highlight a contact. Press the Menu key. Click Add Picture. Highlight a picture. Press the Menu key. Click Select. Center the picture in the box. 22 User Guide Phone 8. Press the Menu key. 9. Click Crop and Save. Change the caller ID picture for a contact 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. In the contact list, highlight a contact. Press the Menu key. Click Edit. Highlight the caller ID picture. Press the Menu key. Click Replace Picture. Highlight a picture. Press the Menu key. Click Select. Center the picture in the box. Press the Menu key. Click Crop and Save. Delete the caller ID picture for a contact 1. 2. 3. 4. 5. 6. 7. 8. In the contact list, highlight a contact. Press the Menu key. Click Edit. Highlight the caller ID picture. Press the Menu key. Click Delete Picture. Press the Menu key. Click Save. Call logs About call logs Call logs include the date on which you called your contact, the phone number that you called, and the duration of the call. You can also add notes to your call logs. You can view call logs in the phone application or, depending on how you set your call logging options, you can view call logs in a message list. Depending on your theme, missed calls might also appear on the Home screen. Your BlackBerry® device stores call logs for 30 days. View call logs in a message list 1. In the phone application, press the Menu key. 2. Click Options. 23 User Guide Phone 3. Click Call Logging. 4. Select an option for a call log type. To hide call logs in a message list, select the None option. Add notes to a call log 1. 2. 3. 4. 5. 6. 7. 8. In the phone application, highlight a call log. Press the Menu key. Click View History. Press the Menu key. Click Add Notes. Type call notes. Press the Menu key. Click Save. Change call log notes 1. 2. 3. 4. 5. 6. 7. 8. In the phone application, highlight a call log. Press the Menu key. Click View History. Press the Menu key. Click Edit Notes. Change the call notes. Press the Menu key. Click Save. Send a call log 1. 2. 3. 4. 5. In the phone application, highlight a call log. Press the Menu key. Click View History. Press the Menu key. Click Forward. Delete call log notes 1. 2. 3. 4. 5. 6. 7. In the phone application, highlight a call log. Press the Menu key. Click View History. Press the Menu key. Click Edit Notes. Press the Menu key. Click Clear Field. 24 User Guide Phone 8. Press the Menu key. 9. Click Save. Call waiting Turn on call waiting To perform this task, your wireless service provider must set up your SIM card for this service. 1. 2. 3. 4. 5. 6. In the phone application, press the Menu key. Click Options. Click Call Waiting. Change the Call Waiting Enabled field to Yes. Press the Menu key. Click Save. To turn off call waiting, change the Call Waiting Enabled field to No. Call forwarding About call forwarding Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card orBlackBerry® device . You might not be able to change or delete these phone numbers or add new ones. For more information, contact your wireless service provider. Forward calls To perform this task, your wireless service provider must set up your SIM card for this service. 1. 2. 3. 4. 5. 6. 7. In the phone application, press the Menu key. Click Options. Click Call Forwarding. Press the Menu key. Click a call forwarding number. Press the Menu key. Click Save. To stop forwarding calls, change the Forward All Calls field to Do Not Forward. 25 User Guide Phone Add a call forwarding phone number To perform this task, your wireless service provider must set up your SIM card for this service. 1. 2. 3. 4. 5. 6. 7. 8. 9. In the phone application, press the Menu key. Click Options. Click Call Forwarding. Press the Menu key. Click New Number. Type a phone number. Press the Enter key. Press the Menu key. Click Close. Change a call forwarding phone number You can only change call forwarding phone numbers that you have added. 1. In the phone application, press the Menu key. 2. Click Options. 3. Click Call Forwarding. 4. Press the Menu key. 5. Click Edit Numbers. 6. Highlight a phone number. 7. Press the Menu key. 8. Click Edit. 9. Change the phone number. 10. Press the Enter key. Delete a call forwarding phone number You can only delete call forwarding phone numbers that you have added. 1. In the phone application, press the Menu key. 2. Click Options. 3. Click Call Forwarding. 4. Press the Menu key. 5. Click Edit Numbers. 6. Click a phone number. 7. Click Delete. 26 User Guide Phone Call blocking About call blocking You can block all incoming calls or block incoming calls only when you roam to another wireless network. You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when you roam to another wireless network. Block calls · · 1. 2. 3. 4. 5. 6. 7. Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported. To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a call blocking password. In the phone application, press the Menu key. Click Options. Click Call Barring. Highlight a call blocking option. Press the Menu key. Click Enable. Type your call blocking password. To stop blocking calls, highlight a call blocking option. Press the Menu key. Click Disable. Change the call blocking password 1. 2. 3. 4. 5. In the phone application, press the Menu key. Click Options. Click Call Barring. Press the Menu key. Click Change Password. Fixed dialing About fixed dialing If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list. You can make an emergency call when fixed dialing is turned on, even if the emergency number does not appear in your fixed dialing list. 27 User Guide Phone If your wireless service plan includes SMS text messaging, you can also send SMS text messages to contacts that appear in your fixed dialing list. Turn on fixed dialing · · 1. 2. 3. 4. 5. 6. 7. Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported. To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. In the phone application, press the Menu key. Click Options. Click FDN Phone List. Press the Menu key. Click Enable FDN Mode. Type your PIN2 code. Press the Enter key. To turn off fixed dialing, press the Menu key. Click Disable FDN Mode. Add a contact to your fixed dialing list To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. In the phone application, press the Menu key. Click Options. Click FDN Phone List. Press the Menu key. Click New. Type your PIN2 code. Press the Menu key. Type a name and a phone number. Press the Menu key. Click Save. Change a contact in your fixed dialing list 1. 2. 3. 4. 5. 6. 7. In the phone application, press the Menu key. Click Options. Click FDN Phone List. Highlight a contact. Press the Menu key. Click Edit. Change the contact information. 28 User Guide Phone 8. Press the Menu key. 9. Click Save. Delete a contact from your fixed dialing list 1. 2. 3. 4. 5. 6. In the phone application, press the Menu key. Click Options. Click FDN Phone List. Highlight a contact. Press the Menu key. Click Delete. Smart dialing About smart dialing You can change smart-dialing options to specify a default country code and area code for phone numbers. If you specify a default country code and area code, when you make calls, you only need to dial a country code and area code when the codes differ from the codes that you specified in the smart-dialing options. In the smart-dialing options, you can also specify the main phone number for an organization that you call frequently. If you specify a phone number for an organization, you can call a contact at the organization quickly by dialing the contact's extension only. Likewise, when you add a contact from the organization to your contact list, you only need to type the contact's extension. Set the default country code and area code 1. 2. 3. 4. 5. 6. 7. In the phone application, press the Menu key. Click Options. Click Smart Dialing. Set the Country Code and Area Code fields. In the National Number Length field, set the default length for phone numbers in your country. Press the Menu key. Click Save. Note: When you calculate the default length for phone numbers, include your area code and local number, but do not include your country code or the National Direct Dialing prefix. Set options for dialing extensions 1. 2. 3. 4. In the phone application, press the Menu key. Click Options. Click Smart Dialing. In the Number field, type the main phone number for an organization. 29 User Guide Phone 5. 6. 7. 8. Set how long your BlackBerry® device waits before dialing an extension. In the Extension Length field, set the default length for extensions. Press the Menu key. Click Save. TTY support About TTY support When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device. If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device, visit www.shopblackberry.com. Turn on TTY support Depending on your wireless service provider, this feature might not be supported. 1. In the phone application, press the Menu key. 2. Click Options. 3. Click TTY. 4. Change the TTY Mode field to Yes. 5. Press the Menu key. 6. Click Save. A TTY indicator appears in the device status section of the screen. To turn off TTY support, change the TTY Mode field to No. Multiple phone numbers About multiple phone numbers You can have multiple phone numbers associated with your BlackBerry® device if one of the following situations applies: · · Your wireless service provider has provided you with a SIM card that supports more than one phone number. Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry® MVS Client phone number. If you have more than one phone number associated with your device, you can switch the phone number that you use as your active phone number. You can receive calls to all phone numbers that are associated with your device, but you make calls using your active phone number only. For example, you cannot place one call on hold and make a second call using another phone number. 30 User Guide Phone If your SIM card supports more than one phone number, and you are on a call, you cannot receive a call from the phone number that you are not using. Any calls to the phone number that you are not using will receive a busy signal or will be sent to voice mail. If you have a BlackBerry MVS Client phone number and another phone number, you can receive calls to either phone number even when you are on a call. You can change call waiting, call forwarding, and voice mail options for each phone number associated with your device. Switch the active phone number You can make calls using another phone number that is associated with your BlackBerry® device by switching the active phone number. 1. In the phone application, click your phone number at the top of the screen. 2. Click the phone number that you want to set as the active phone number. Phone options Turn on dialing from the Lock screen 1. 2. 3. 4. In the device options, click Password. Set the Allow Outgoing Calls While Locked field to Yes. Press the Menu key. Click Save. Sort phone numbers or contacts on the Phone screen In the phone application, press the Menu key. Click Options. Click General Options. Perform one of the following actions: · To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used. · To sort contacts alphabetically by contact name, change the Phone List View field to Name. · To sort phone numbers or contacts by recency of use, change the Phone List View field to Most Recent. 5. Press the Menu key. 6. Click Save. To sort phone numbers or contacts by call logs again, change the Phone List View field to Call Log. 1. 2. 3. 4. Hide or display your phone number when you make calls The wireless network can override the option that you choose. 1. In the phone application, press the Menu key. 2. Click Options. 3. Click General Options. 4. Perform one of the following actions: · To request that your phone number is hidden, change the Restrict My Identity field to Always. 31 User Guide Phone · To request that your phone number is displayed, change the Restrict My Identity field to Never. · To request that the network decide whether to hide or display your phone number, change the Restrict My Identity field to Network Determined. 5. Press the Menu key. 6. Click Save. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. In an application, press the Menu key. 2. Click Options. 3. If necessary, click General Options. 4. Change the Confirm Delete field to No. 5. Press the Menu key. 6. Click Save. Stop ending calls when you insert your device in the holster 1. 2. 3. 4. 5. 6. In the phone application, press the Menu key. Click Options. Click General Options. Change the Auto End Calls field to Never. Press the Menu key. Click Save. Answer calls automatically when you remove your device from the holster 1. 2. 3. 4. 5. 6. In the phone, press the Menu key. Click Options. Click General Options. Change the Auto Answer Calls field to Out Of Holster. Press the Menu key. Click Save. Reset a call timer 1. 2. 3. 4. 5. 6. In the phone application, press the Menu key. Click Status. Click Last Call or Total Calls. Click Clear Timer. Press the Menu key. Click Save. 32 User Guide Phone Phone shortcuts · · · · · · · · · · · To answer a call, press the Send key. To check your voice mail, hold 1. To send an incoming call to voice mail when your device is inserted in a holster, hold the Volume Down key. To view your contact list in the phone application, hold the Send key. To set up speed dial for a contact, on the Home screen or in the phone application, hold a key. To add an extension to a phone number, press the Alt key and the X key. Type the extension number. To type a letter in a phone number field, press the Alt key and the letter key. To insert a plus sign (+) when typing a phone number, press the O key. To turn on the speakerphone during a call, press the Speakerphone key. To turn off the speakerphone during a call, press the Speakerphone key again. To switch the audio path to wired headphones during a call, press the Speakerphone key. To switch back to the previous audio path, press the Speakerphone key again. To switch phone numbers, in the phone application, click your active phone number. Click a phone number. Phone troubleshooting I cannot make or receive calls Try performing the following actions: · Verify that your BlackBerry® device is connected to the wireless network. · If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing. · If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact. · If you are not receiving calls, verify that call blocking and call forwarding are turned off. · Your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number. Related topics Fixed dialing, 27 Call blocking, 27 Call forwarding, 25 Switch the active phone number, 31 My phone number appears as Unknown in the phone application Try changing the phone number on your SIM card to change how your phone number appears in the phone application. In the device options, click Advanced Options. Click SIM Card. Highlight the phone number. Press the Menu key. Click Edit SIM Phone Number. Type your phone number. Click the trackball. 33 User Guide Phone I cannot check my voice mail Try performing the following actions: · If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail using a shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your alternate phone number. · You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service provider or administrator. I cannot make calls using a voice command Try performing the following actions: · Verify that your BlackBerry® device is connected to the wireless network. · If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device. · Verify that your keyboard is unlocked. · Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported. Related topics Change the voice dialing language, 20 Lock the keyboard, 229 Bluetooth technology, 181 My device does not recognize names or numbers in voice commands Try performing the following actions: · Say the first name and the last name of your contact. · If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less. · If your device often identifies incorrect matches, set the matching sensitivity level to reject more. · Improve voice recognition of numbers. Related topics Improve voice recognition of numbers, 21 Set the matching sensitivity level for voice commands, 21 I cannot make a conference call If your BlackBerry® device is associated with a BlackBerry® MVS Client phone number, you cannot join a call that you make or receive using your BlackBerry MVS Client phone number with a call that you make or receive using the phone number provided by your wireless service provider. Some features are not available on my device Depending on your wireless service plan or the type of email account that is associated with your BlackBerry® device, some features might not be available on your device. 34 User Guide Phone If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field. For more information about the features that are available on your device, contact your wireless service provider or administrator. 35 User Guide Messages 36 User Guide Messages Messages Message basics Composing messages Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. In a message, calendar entry, task, or memo, press the Menu key. 2. Click Check Spelling. 3. Perform any of the following actions: · To accept the suggested spelling, click the highlighted word. · To ignore the suggested spelling, press the Escape key. · To ignore all instances of the suggested spelling, press the Menu key. Click Ignore All. · To add the word to the custom dictionary, press the Menu key. Click Add To Dictionary. · To stop checking spelling, press the Menu key. Click Cancel Spell Check. Save a draft of a message 1. When composing a message, press the Menu key. 2. Click Save Draft. Set the importance level for a message You can set the importance level for an email message, PIN message, or MMS message. 1. When composing a message, press the Menu key. 2. Click Options. 3. Set the Importance field. 4. Press the Menu key. 5. Click Save. Blind carbon copy a contact You can blind carbon copy a contact in an email message, a PIN message, or an MMS message. 1. When composing a message, press the Menu key. 2. Click Add Bcc. Attach a contact to a message You can attach a contact to an email message, a PIN message, or an MMS message. 1. When composing a message, press the Menu key. 2. Click Attach Address or Attach Contact . 3. Click a contact. 37 User Guide Messages Add a signature To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service Online Help for more information. 1. 2. 3. 4. 5. 6. 7. 8. In a message list, press the Menu key. Click Options. Click Email Settings. If necessary, change the Message Services field. Set the Use Auto Signature field to Yes. In the text box that appears, type a signature. Press the Menu key. Click Save. Your signature is added to email messages after you send them. Delete the disclaimer from an email message If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Server might add a disclaimer to email messages after you send them. 1. When composing an email message, press the Menu key. 2. Click Remove Disclaimer. To add the disclaimer again, press the Menu key. Click Add Disclaimer. Create a link for a PIN You can create a link for a PIN in messages, calendar entries, tasks, or memos. If you click the link, you can send a PIN message. When typing text, type pin: and the PIN. Sending messages Send an email message 1. 2. 3. In a message list, press the key. Click Compose Email. In the To field, perform one of the following actions: · Type an email address. · Type a contact name. · Type part of a contact name. Click a contact. Type a message. Press the key. Click Send. 4. 5. 6. 38 User Guide Messages Related topics Search for contacts in your organization's address book, 124 Mailing lists, 126 Send a PIN message 1. In a message list, press the Menu key. 2. Click Compose PIN. 3. In the To field, perform one of the following actions: · Type a PIN. Click the trackball. · Type a contact name. Click the trackball. · Type part of a contact name. Click a contact. 4. Type a message. 5. Press the Menu key. 6. Click Send. Related topics Mailing lists, 126 Send an SMS text message You can send an SMS text message to up to ten recipients. 1. In a message list, press the key. 2. Click Compose SMS. 3. In the To field, perform one of the following actions: · Type an SMS phone number (include the country code and area code). · Type a contact name. · Type part of a contact name. Click a contact. 4. Type a message. 5. Press the key. 6. Click Send. Related topics Mailing lists, 126 Send an MMS message Depending on your wireless service plan, this feature might not be supported. 1. In a message list, press the key. 2. Click Compose MMS. 3. Perform one of the following actions: · If the contact is not in your contact list, click [Use Once]. Click Email or Phone. Type an email address or an MMS phone number. Click the trackball. · If the contact is in your contact list, click a contact. Click an email address or MMS phone number. 4. Type a message. 5. Press the key. 39 User Guide Messages 6. Click Send. Related topics Mailing lists, 126 View the size of an MMS message before sending it, 56 Reply to a message 1. In a message, press the Menu key. 2. Click Reply or Reply to All. Forward a message You cannot forward MMS messages that contain content that is copyright protected. 1. In a message, press the Menu key. 2. Perform one of the following actions: · Click Forward. · Click Forward As. Click a message type. Resend a message You cannot change an SMS text message or MMS message before you resend it. 1. In a sent message, press the Menu key. 2. Perform one of the following actions: · To change the message, click Edit. Change the message. Press the Menu key. Click Send. · To change the recipients, click Edit. Highlight a contact. Press the Menu key. Click Change Address. Click a new contact. Press the Menu key. Click Send. · To resend the message without changing it, click Resend. Stop a message from sending You can stop a message from sending only if a clock icon appears beside the message. 1. In a message list, highlight the message. 2. Press the Menu key. 3. Click Delete. Managing messages Open a message If your BlackBerry® device is associated with more than one email address, you might be able to open messages from the message list for a specific email address. In a message list, click a message. If you open an MMS message and the content does not appear, press the Menu key. Click Retrieve. 40 User Guide Messages Save a message 1. In a message, press the Menu key. 2. Click Save. Search for text in a message, in an attachment, or on a web page To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view. 1. 2. 3. 4. In a message, in an attachment, or on a web page, press the Menu key. Click Find. Type the text. Press the Enter key. To search for the next instance of the text, press the Menu key. Click Find Next. Mark a message as opened or unopened In a message list, perform one of the following actions: · Highlight a message. Press the Menu key. Click Mark Opened or Mark Unopened. · Highlight a date field. Press the Menu key. Click Mark Prior Opened. Click Mark Opened. View an address instead of a display name 1. In a message, click a contact. 2. Click Show Address. To view the display name again, click a contact. Click Show Name. View messages in a specific folder You can view email messages and MMS messages in a specific folder. 1. In a message list, press the Menu key. 2. Click View Folder. 3. Click a folder. Delete a message 1. In a message, press the Menu key. 2. Click Delete. Delete multiple messages In a message list, perform one of the following actions: · To delete a range of messages, highlight a message. Hold the Alt key. Roll the trackball up or down. Release the Alt key. Press the Menu key. Click Delete Messages. 41 User Guide Messages · To delete all message prior to a certain date, highlight a date field. Press the Menu key. Click Delete Prior. Click Delete. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation. Email messages Email message basics Send an email message 1. 2. 3. In a message list, press the key. Click Compose Email. In the To field, perform one of the following actions: · Type an email address. · Type a contact name. · Type part of a contact name. Click a contact. Type a message. Press the key. Click Send. 4. 5. 6. Related topics Search for contacts in your organization's address book, 124 Mailing lists, 126 Delete the original text from a reply message 1. When replying to a message, press the Menu key. 2. Click Delete Original Text. File an email message 1. 2. 3. 4. 5. 6. In a message list, highlight an email message. Press the Menu key. Click File. Highlight a message folder. Press the Menu key. Click File. Related topics Reconcile email messages over the wireless network, 175 42 User Guide Messages Add, change, or delete an email message folder You can add, change, or delete email message folders in the email application on your computer. If wireless email reconciliation is turned on, your BlackBerry® device receives changes that you make to the email message folder on your computer over the wireless network. If wireless email reconciliation is turned off or is not available for your device, reconcile the changes using the email settings tool of the BlackBerry® Desktop Manager. For more information about email reconciliation, see the BlackBerry Desktop Software Online Help. Forward messages from a specific email message folder to your device To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. 5. 6. 7. 8. 9. In a message list, press the Menu key. Click Options. Click Email Settings. If necessary, change the Message Services field. Press the Menu key. Click Folder Redirection. Select the check box beside an email message folder. Press the Menu key. Click Save. Note: If you click the Select All menu item, all email messages, including email messages that appear in the sent items folder in the email application on your computer, appear on your device. Related topics Stop storing messages sent from your computer on your device, 43 Add, change, or delete an email message folder, 43 Stop storing messages sent from your device on your computer 1. 2. 3. 4. 5. 6. 7. In a message list, press the Menu key. Click Options. Click Email Settings. If necessary, change the Message Services field. Change the Save Copy In Sent Folder field to No. Press the Menu key. Click Save. Stop storing messages sent from your computer on your device 1. 2. 3. 4. 5. In a message list, press the Menu key. Click Options. Click Email Settings. If necessary, change the Message Services field. Press the Menu key. 43 User Guide Messages 6. 7. 8. 9. Click Folder Redirection. Clear the check box beside the Sent Items folder. Press the Menu key. Click Save. Email message filters About email message filters You can create email message filters to specify which email messages are forwarded to your BlackBerry® device and which remain in the email application on your computer. Email message filters are applied to email messages based on the order in which they appear in your list of email message filters. If you create multiple email message filters that could apply to the same email message, you must decide which one should be applied first by placing that filter higher in the list. Create an email message filter To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. If you use the BlackBerry® Internet Service, see the BlackBerry Internet Service Online Help for more information. 1. 2. 3. 4. 5. 6. 7. 8. 9. In a message list, press the Menu key. Click Options. Click Email Filters. Press the Menu key. Click New. Type a name for the email message filter. Set the email message filter options. Press the Menu key. Click Save. Create an email message filter based on a contact or subject 1. 2. 3. 4. 5. 6. 7. In a message list, highlight an email message. Press the Menu key. Click Filter Sender or Filter Subject. Type a name for the email message filter. Set the email message filter options. Press the Menu key. Click Save. Options for email message filters From: 44 User Guide Messages Specify one or more contacts or email addresses that the email message filter should search for in the From field of email messages. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address. Sent To: Specify one or more contacts or email addresses that the email message filter should search for in the Sent To field of email messages. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email message filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address. Sent directly to me: Set whether the email message filter applies to email messages that include your email address in the To field. CC to me: Set whether the email message filter applies to email messages that include your email address in the CC field. BCC to me: Set whether the email message filter applies to email messages that include your email address in the BCC field. Importance: Set the importance level of email messages that the email message filter applies to. Sensitivity: Set the sensitivity level of email messages that the email message filter applies to. Action: Set whether email messages that the email message filter applies to are forwarded to your BlackBerry® device. If email messages are forwarded, specify whether they are forwarded with high importance or with the email message header only. Turn on an email message filter 1. 2. 3. 4. In a message list, press the Menu key. Click Options. Click Email Filters. Select the check box beside an email message filter. Change an email message filter 1. 2. 3. 4. 5. 6. 7. In a message list, press the Menu key. Click Options. Click Email Filters. Highlight an email message filter. Press the Menu key. Click Edit. Change the options for the email message filter. 45 User Guide Messages 8. Press the Menu key. 9. Click Save. Prioritize email message filters 1. 2. 3. 4. 5. 6. 7. 8. In a message list, press the Menu key. Click Options. Click Email Filters. Highlight an email message filter. Press the Menu key. Click Move. Roll the trackball to the new location. Click the trackball. Delete an email message filter 1. 2. 3. 4. 5. 6. In a message list, press the Menu key. Click Options. Click Email Filters. Highlight an email message filter. Press the Menu key. Click Delete. Email message options Check spelling automatically before sending email messages 1. 2. 3. 4. In the device options, click Spell Check. Select the Spell Check Email Before Sending option. Press the Menu key. Click Save. Set an out-of-office reply To perform this task, your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. 2. 3. 4. 5. 6. 7. 8. In a message list, press the Menu key. Click Options. Click Email Settings. If necessary, change the Message Services field. Change the Use Out Of Office Reply field to Yes. In the text box that appears, type a reply. If you use IBM® Lotus Notes®, in the Until field, set the date on which the out-of-office reply should turn off. Press the Menu key. 46 User Guide