User Guide BlackBerry Mail Version: 2.5 SWDT228676-461296-0626082441-001 Contents Getting started.......................................................................................................................................................................................................................................3 BlackBerry Mail web site basics ...................................................................................................................................................................................................................3 Troubleshooting for the BlackBerry Mail web site ....................................................................................................................................................................................4 Changing your BlackBerry email address ........................................................................................................................................................................................7 BlackBerry email address basics...................................................................................................................................................................................................................7 Changing display options...............................................................................................................................................................................................................................8 Troubleshooting for the BlackBerry email address...................................................................................................................................................................................10 Managing email messages..................................................................................................................................................................................................................11 Email message forwarding.............................................................................................................................................................................................................................11 Email message filters..................................................................................................................................................................................................................................... 12 Troubleshooting for email message management....................................................................................................................................................................................15 BlackBerry devices...............................................................................................................................................................................................................................17 BlackBerry device basics...............................................................................................................................................................................................................................17 Troubleshooting for BlackBerry devices......................................................................................................................................................................................................18 Glossary.................................................................................................................................................................................................................................................19 Legal notice........................................................................................................................................................................................................................................... 21 User Guide Getting started 2 User Guide Getting started Getting started BlackBerry Mail web site basics About logging in for the first time The first time that you log in to BlackBerry® Mail, you create a BlackBerry email address that you use to send and receive email messages on your BlackBerry device. After you successfully create your BlackBerry email address, the next time that you log in to BlackBerry Mail, you log in using your BlackBerry Mail user name and password. Log in using a user name and password To find the web page address of the BlackBerry® Mail web site, see the printed documentation that came with your BlackBerry device, or contact your wireless service provider. You can only log in to the BlackBerry Mail web site if you access your BlackBerry Mail account using a user name and password. 1. Using a browser on your computer or on your BlackBerry device, visit the BlackBerry Mail web site. 2. If necessary, click a display language for the web site. 3. In the User name field, type your BlackBerry Mail user name. A user name begins with a letter or number and is between 4-32 characters in length. User names can contain upper and lower case letters (a-z, A-Z), numbers (0-9), underscores (_), dashes (-), and periods (.). 4. Complete the Password field. A password is between 6-16 characters in length and is case-sensitive. Passwords cannot contain accented characters, but they can contain upper and lower case letters (a-z, A-Z), numbers (0-9), underscores (_), dashes (-), and periods (.). 5. Click Log In. To log out of the web site, click Log Out. About your BlackBerry Mail password When you create your BlackBerry® Mail account, you type a password for your account. You use this password to log in to the BlackBerry Mail web site. You can change your BlackBerry Mail password regularly. If you forget your password, from the login web page, you can request BlackBerry Mail to send it to your BlackBerry device. Change the password for your BlackBerry Mail account 1. On the BlackBerry® Mail web site, in the left pane, click Password. 2. In the Old password field, type the password for your BlackBerry Mail account. 3. In the Change password field, type a new password. 3 User Guide Getting started A password is between 6-16 characters in length and is case-sensitive. Password cannot contain accented characters, but they can contain lower and upper case letters (a-z, A-Z), numbers (0-9), underscores (_), dashes (-), and periods (.). 4. In the Confirm password field, type the password again. 5. Click Save. About the display language of the web site When you log in to the BlackBerry® Mail web site, you can specify the display language of the web site. If you do not specify a display language from the login web page, and you use a browser on your computer, the BlackBerry Mail login web page will display the default display language that is specified for your browser. If you use the browser on your BlackBerry device, the login web page will display the default display language that is specified for your device. If you change the display language from the login web page, the new display language overrides display language options you might have changed previously for your BlackBerry Mail account. Change the display language of the web site 1. On the BlackBerry® Mail web site, in the left pane, click Language. 2. In the Language drop-down list, click a display language. 3. Click Save. About the end user agreement When you create your BlackBerry® Mail account, you must read and accept an end user agreement before you can create your account. If you do not accept the end user agreement, you are not able to use BlackBerry Mail. You can view the end user agreement that you accepted at any time. BlackBerry Mail displays the date and time of when you accepted the end user agreement. View the end user agreement 1. On the BlackBerry Mail web site, at the bottom of any web page, click End User Agreement. 2. Click OK. Troubleshooting for the BlackBerry Mail web site I cannot read the language of the BlackBerry Mail web site Log in to the web site and change the display language. Note: The display language that you specify on the login web page overrides other language options. 4 User Guide Getting started The password for my BlackBerry Mail account is no longer a secret You only have a password for your BlackBerry® Mail account if you access your BlackBerry Mail account using a user name and password. Log in to the web site and change your password. I have forgotten my password and cannot log in to the BlackBerry Mail web site You can request BlackBerry® Mail to send your password to your BlackBerry device. 1. On the BlackBerry Mail web site, on the login web page, click Forgot password? 2. Type your user name or device PIN. 3. Click Request Password. 5 User Guide Changing your BlackBerry email address 6 User Guide Changing your BlackBerry email address Changing your BlackBerry email address BlackBerry email address basics About the BlackBerry email address If you access your BlackBerry® Mail account automatically each time you open the email setup application or the BlackBerry Mail web site, the first time you open your BlackBerry Mail account, you specify a user name for your BlackBerry email address. If you access BlackBerry Mail account using a user name and password, the first time that your log in to BlackBerry Mail, you specify a user name for your BlackBerry Mail account. BlackBerry Mail uses that user name to create the part of your BlackBerry email address before the at sign (@) (for example, "katewahl" in katewahl@blackberry.com). Note: You can only have one BlackBerry email address that is associated with your BlackBerry Mail account and your BlackBerry device. About changing your BlackBerry email address When you create your BlackBerry® email address, BlackBerry® Mail uses the user name that you provide to create the part of your email address before the at sign (@) (for example, "katewahl" in katewahl@blackberry.com). If you want to change the user name part of your BlackBerry email address, you can delete your existing BlackBerry email address and create a new BlackBerry email address. When you create a new BlackBerry email address, if the new user name that you type is not available, BlackBerry Mail will provide you with alternate user names. You can select one of the alternate user names or type your own user name. Note: When you delete your BlackBerry email address, BlackBerry Mail stops sending email messages that are addressed to your previous BlackBerry email address to your BlackBerry device . Delete your BlackBerry email address 1. On the BlackBerry® Mail web site, in the in the left pane, click Email Account. 2. Beside your BlackBerry email address, click the Delete icon. 3. Click OK. Create a new BlackBerry email address If you change your BlackBerry® email address, the user name that you type when you create your new BlackBerry email address is different from the user name that you type to log in to the BlackBerry® Mail web site. Use your original user name to log in to the BlackBerry Mail web site. 1. On the BlackBerry Mail web site, in the left pane, click Email Account. 2. Click Create Address. 3. In the User name field, type an email address name. A user name begins with a letter or number and is between 1-32 characters in length. User names can contain upper and lower case letters (a-z, A-Z), numbers (0-9), underscores (_), dashes (-), and periods (.). 4. Click Next. 7 User Guide Changing your BlackBerry email address 5. Click OK. 6. Beside your BlackBerry email address, click the Edit icon. 7. Change the options for your BlackBerry email address and click Save. Related topics Setup options for the BlackBerry email address, 8 Setup options for the BlackBerry email address Email account name: Type a description for your email account. This email account name appears on the Home screen of your BlackBerry® device under the BlackBerry email address message list. Reply to: Type an email address that replies are sent to when your contacts reply to your email messages. You can use the Reply To email address to hide your BlackBerry email address. Your name: Type the display name that you want to appear in the From field of email messages that you send. The display name identifies you as the sender of an email message in a friendly, informal manner. Signature: Type a signature for your email address. Your signature appears at the end of email messages that you send from your BlackBerry device. Auto BCC: Type an email address to automatically forward a copy of email messages to that you send from your BlackBerry device. Auto forward: Type an email address to which you want to automatically forward a copy of all received email messages from your BlackBerry device, including all email message attachments and text. All messages: Specify whether you want to automatically forward a copy of all of your incoming emai ...