User manual BLACKBERRY PEARL 8130

User Guide BlackBerry 8100 SWDT29551-29551-07192006-001 Contents BlackBerry basics ................................................................................................................................................................................................................................ 11 About typing input methods ......................................................................................................................................................................................................................... 11 Type text using SureType technology ......................................................................................................................................................................................................... 11 Type text using multi-tap .............................................................................................................................................................................................................................. 11 Switch typing input methods ........................................................................................................................................................................................................................ 11 Switch applications ....................................................................................................................................................................................................................................... 12 Assign an application to a Convenience key ............................................................................................................................................................................................. 12 Set owner information .................................................................................................................................................................................................................................. 12 Turn on standby mode .................................................................................................................................................................................................................................. 12 About links ...................................................................................................................................................................................................................................................... 13 Create a link for a PIN ................................................................................................................................................................................................................................... 13 Expand a folder .............................................................................................................................................................................................................................................. 13 Collapse a folder ............................................................................................................................................................................................................................................ 13 BlackBerry basics shortcuts ......................................................................................................................................................................................................................... 13 No application opens when I press a Convenience key .......................................................................................................................................................................... 14 Shortcuts .............................................................................................................................................................................................................................................. 15 BlackBerry basics shortcuts ......................................................................................................................................................................................................................... 13 Phone shortcuts ............................................................................................................................................................................................................................................. 16 Camera shortcuts .......................................................................................................................................................................................................................................... 17 Message shortcuts ......................................................................................................................................................................................................................................... 18 Typing shortcuts ............................................................................................................................................................................................................................................ 18 Search shortcuts ........................................................................................................................................................................................................................................... 20 Attachment shortcuts .................................................................................................................................................................................................................................. 20 Browser shortcuts ......................................................................................................................................................................................................................................... 20 Media shortcuts ............................................................................................................................................................................................................................................. 21 Map shortcuts ................................................................................................................................................................................................................................................ 22 Calendar shortcuts ........................................................................................................................................................................................................................................ 22 Phone .................................................................................................................................................................................................................................................... 23 Phone basics .................................................................................................................................................................................................................................................. 23 Emergency calls ............................................................................................................................................................................................................................................ 25 Volume ............................................................................................................................................................................................................................................................ 25 Voice dialing .................................................................................................................................................................................................................................................. 25 Voice mail ....................................................................................................................................................................................................................................................... 27 Speed dial ....................................................................................................................................................................................................................................................... 27 Conference calls ............................................................................................................................................................................................................................................ 28 Caller ID ......................................................................................................................................................................................................................................................... 29 Call logs .......................................................................................................................................................................................................................................................... 30 Call waiting ..................................................................................................................................................................................................................................................... 31 Call forwarding .............................................................................................................................................................................................................................................. 32 Call blocking .................................................................................................................................................................................................................................................. 33 Fixed dialing .................................................................................................................................................................................................................................................. 34 Smart dialing ................................................................................................................................................................................................................................................. 35 TTY support .................................................................................................................................................................................................................................................... 36 Phone settings ............................................................................................................................................................................................................................................... 37 Phone shortcuts ............................................................................................................................................................................................................................................. 16 Phone troubleshooting ................................................................................................................................................................................................................................ 39 Voice dialing ....................................................................................................................................................................................................................................... 25 Make a call using a voice command .......................................................................................................................................................................................................... 25 Dial an extension using a voice command ............................................................................................................................................................................................... 26 Use a headset ................................................................................................................................................................................................................................................ 24 Check your phone number using a voice command ............................................................................................................................................................................... 26 Check the wireless coverage level using a voice command ................................................................................................................................................................... 41 Check the battery power level using a voice command .......................................................................................................................................................................... 41 Set the voice dialing language ................................................................................................................................................................................................................... 26 Turn off choice lists for voice commands .................................................................................................................................................................................................. 26 Set the matching sensitivity level for voice commands .......................................................................................................................................................................... 26 Turn off voice prompts ................................................................................................................................................................................................................................. 26 Set playback options for voice dialing ....................................................................................................................................................................................................... 26 Improve voice recognition of numbers ...................................................................................................................................................................................................... 27 Voice dialing troubleshooting ..................................................................................................................................................................................................................... 43 Camera ................................................................................................................................................................................................................................................. 45 Zoom in to or out from a subject ................................................................................................................................................................................................................ 45 Take a picture ............................................................................................................................................................................................................................................... 45 Set the default flash mode .......................................................................................................................................................................................................................... 45 Change the flash mode for a picture ......................................................................................................................................................................................................... 45 Set a location for storing pictures .............................................................................................................................................................................................................. 45 Set picture size .............................................................................................................................................................................................................................................. 45 Set picture quality ........................................................................................................................................................................................................................................ 46 Set white balance ......................................................................................................................................................................................................................................... 46 View the number of remaining pictures .................................................................................................................................................................................................... 46 Set the amount of memory available for media files ............................................................................................................................................................................. 46 Camera shortcuts .......................................................................................................................................................................................................................................... 17 Camera troubleshooting .............................................................................................................................................................................................................................. 47 Email messages .................................................................................................................................................................................................................................. 49 Email message basics .................................................................................................................................................................................................................................. 49 Email message folders .................................................................................................................................................................................................................................. 51 Sent messages ............................................................................................................................................................................................................................................... 52 Email message filters ................................................................................................................................................................................................................................... 53 Email message forwarding .......................................................................................................................................................................................................................... 55 Message settings .......................................................................................................................................................................................................................................... 57 Message list settings .................................................................................................................................................................................................................................... 58 Message shortcuts ......................................................................................................................................................................................................................................... 18 Message troubleshooting ............................................................................................................................................................................................................................ 60 PIN messages ..................................................................................................................................................................................................................................... 63 PIN message basics ...................................................................................................................................................................................................................................... 63 Sent messages ............................................................................................................................................................................................................................................... 52 Message list settings .................................................................................................................................................................................................................................... 58 Message shortcuts ......................................................................................................................................................................................................................................... 18 Message troubleshooting ............................................................................................................................................................................................................................ 60 SMS text messages ............................................................................................................................................................................................................................. 71 SMS text message basics .............................................................................................................................................................................................................................. 71 Sent messages ............................................................................................................................................................................................................................................... 52 Cell broadcasting .......................................................................................................................................................................................................................................... 73 Message settings .......................................................................................................................................................................................................................................... 57 Message list settings .................................................................................................................................................................................................................................... 58 Message shortcuts ......................................................................................................................................................................................................................................... 18 Message troubleshooting ............................................................................................................................................................................................................................ 60 MMS messages .................................................................................................................................................................................................................................... 81 MMS message basics .................................................................................................................................................................................................................................... 81 MMS message attachments ........................................................................................................................................................................................................................ 84 Message settings .......................................................................................................................................................................................................................................... 57 Message list settings .................................................................................................................................................................................................................................... 58 Message shortcuts ......................................................................................................................................................................................................................................... 18 Message troubleshooting ............................................................................................................................................................................................................................ 60 Typing ................................................................................................................................................................................................................................................... 91 Typing input methods ................................................................................................................................................................................................................................... 91 Typing basics ................................................................................................................................................................................................................................................. 92 AutoText ......................................................................................................................................................................................................................................................... 94 Word list ......................................................................................................................................................................................................................................................... 95 Typing shortcuts ............................................................................................................................................................................................................................................ 18 Typing troubleshooting ............................................................................................................................................................................................................................... 98 Search .................................................................................................................................................................................................................................................. 99 About search ................................................................................................................................................................................................................................................. 99 Search for messages .................................................................................................................................................................................................................................... 99 Search criteria ............................................................................................................................................................................................................................................... 99 View a list of saved searches ..................................................................................................................................................................................................................... 100 Change a saved search .............................................................................................................................................................................................................................. 100 Delete a saved search ................................................................................................................................................................................................................................ 100 Search for messages by contact or subject ............................................................................................................................................................................................. 100 Search for text in a message, attachment, web page, or memo ............................................................................................................................................................. 51 Search for organizer data and messages that contain specific information ..................................................................................................................................... 100 Search shortcuts ........................................................................................................................................................................................................................................... 20 Attachments ...................................................................................................................................................................................................................................... 103 Attachment basics ....................................................................................................................................................................................................................................... 103 Document attachments .............................................................................................................................................................................................................................. 105 Spreadsheet attachments .......................................................................................................................................................................................................................... 105 Media attachments ..................................................................................................................................................................................................................................... 106 Presentation attachments .......................................................................................................................................................................................................................... 107 vCard contact attachments ....................................................................................................................................................................................................................... 108 Attachment shortcuts .................................................................................................................................................................................................................................. 20 Attachment troubleshooting ...................................................................................................................................................................................................................... 110 Synchronization ................................................................................................................................................................................................................................. 111 About synchronization ................................................................................................................................................................................................................................. 111 Wireless email reconciliation prerequisites .............................................................................................................................................................................................. 111 Reconcile email messages over the wireless network ............................................................................................................................................................................. 111 Delete email messages over the wireless network .................................................................................................................................................................................. 111 Wireless data synchronization prerequisites ........................................................................................................................................................................................... 112 Synchronize organizer data over the wireless network .......................................................................................................................................................................... 112 About synchronization conflicts ................................................................................................................................................................................................................. 112 Manage email reconciliation conflicts ...................................................................................................................................................................................................... 112 Manage data synchronization conflicts .................................................................................................................................................................................................... 113 About backing up and restoring device data ........................................................................................................................................................................................... 113 Wireless data restoration prerequisites .................................................................................................................................................................................................... 113 Delete all device data .................................................................................................................................................................................................................................. 113 Empty the deleted items folder on your computer from your device ................................................................................................................................................... 113 Synchronization troubleshooting .............................................................................................................................................................................................................. 114 Browser ............................................................................................................................................................................................................................................... 115 Browser basics .............................................................................................................................................................................................................................................. 115 Links, pictures, and web page addresses .................................................................................................................................................................................................. 117 Web page requests ...................................................................................................................................................................................................................................... 119 Bookmarks ..................................................................................................................................................................................................................................................... 119 Web feeds ...................................................................................................................................................................................................................................................... 121 Browser settings .......................................................................................................................................................................................................................................... 123 Browser security .......................................................................................................................................................................................................................................... 125 Browser push ................................................................................................................................................................................................................................................ 127 Browser shortcuts ......................................................................................................................................................................................................................................... 20 Browser troubleshooting ............................................................................................................................................................................................................................ 128 Applications ...................................................................................................................................................................................................................................... 129 Add an application ...................................................................................................................................................................................................................................... 129 View properties for an application ........................................................................................................................................................................................................... 129 Delete a third-party application ............................................................................................................................................................................................................... 129 View the size of an application database ................................................................................................................................................................................................ 129 Application troubleshooting ...................................................................................................................................................................................................................... 129 Media ................................................................................................................................................................................................................................................... 131 Media files and folders ................................................................................................................................................................................................................................ 131 Media file management ..............................................................................................................................................................................................................................133 Videos and pictures ..................................................................................................................................................................................................................................... 134 Music and ring tones .................................................................................................................................................................................................................................. 136 Media card settings .................................................................................................................................................................................................................................... 139 Media shortcuts ............................................................................................................................................................................................................................................. 21 Media troubleshooting ................................................................................................................................................................................................................................ 141 Maps ................................................................................................................................................................................................................................................... 143 Map basics .................................................................................................................................................................................................................................................... 143 Location bookmarks .................................................................................................................................................................................................................................... 145 Map shortcuts ................................................................................................................................................................................................................................................ 22 Map troubleshooting .................................................................................................................................................................................................................................. 146 Contacts ............................................................................................................................................................................................................................................. 147 Contact basics .............................................................................................................................................................................................................................................. 147 Mailing lists .................................................................................................................................................................................................................................................. 149 Caller ID ......................................................................................................................................................................................................................................................... 29 Categories .................................................................................................................................................................................................................................................... 150 Address lookup ............................................................................................................................................................................................................................................ 152 SIM card phone book .................................................................................................................................................................................................................................. 152 Contact list settings .................................................................................................................................................................................................................................... 154 Contact troubleshooting ............................................................................................................................................................................................................................ 155 Calendar ............................................................................................................................................................................................................................................. 157 Calendar basics ............................................................................................................................................................................................................................................157 Meetings ....................................................................................................................................................................................................................................................... 158 Calendar settings ........................................................................................................................................................................................................................................ 159 Calendar shortcuts ........................................................................................................................................................................................................................................ 22 Calendar troubleshooting .......................................................................................................................................................................................................................... 162 Tasks ................................................................................................................................................................................................................................................... 163 Task basics ................................................................................................................................................................................................................................................... 163 Categories .................................................................................................................................................................................................................................................... 150 Task list settings .......................................................................................................................................................................................................................................... 165 Memos ................................................................................................................................................................................................................................................ 167 Memo basics ................................................................................................................................................................................................................................................. 167 Categories .................................................................................................................................................................................................................................................... 150 Memo list settings ...................................................................................................................................................................................................................................... 169 Alarm ................................................................................................................................................................................................................................................... 171 About the alarm ............................................................................................................................................................................................................................................ 171 Set the alarm ................................................................................................................................................................................................................................................. 171 Silence the alarm .......................................................................................................................................................................................................................................... 171 Turn off the alarm ......................................................................................................................................................................................................................................... 171 Alarm troubleshooting ................................................................................................................................................................................................................................. 171 Calculator .......................................................................................................................................................................................................................................... 173 Use the calculator ....................................................................................................................................................................................................................................... 173 Convert a measurement ............................................................................................................................................................................................................................. 173 Bluetooth technology ...................................................................................................................................................................................................................... 175 Bluetooth technology basics ...................................................................................................................................................................................................................... 175 Bluetooth technology settings .................................................................................................................................................................................................................. 176 Bluetooth technology troubleshooting .................................................................................................................................................................................................... 177 Date and time ................................................................................................................................................................................................................................... 179 Set the date and time ................................................................................................................................................................................................................................. 179 Get the date and time from the wireless network automatically ........................................................................................................................................................ 179 Date and time troubleshooting ................................................................................................................................................................................................................. 179 Notification profiles ......................................................................................................................................................................................................................... 181 Notification basics ....................................................................................................................................................................................................................................... 181 LED notification ........................................................................................................................................................................................................................................... 183 Custom notification .................................................................................................................................................................................................................................... 184 Notification profile troubleshooting ........................................................................................................................................................................................................ 186 BlackBerry Messenger .................................................................................................................................................................................................................... 187 Contacts ........................................................................................................................................................................................................................................................ 187 Conversations .............................................................................................................................................................................................................................................. 189 Availability .................................................................................................................................................................................................................................................... 191 Display and keyboard ..................................................................................................................................................................................................................... 193 Backlighting ................................................................................................................................................................................................................................................. 193 Display settings ........................................................................................................................................................................................................................................... 193 Keyboard settings ....................................................................................................................................................................................................................................... 194 Themes ......................................................................................................................................................................................................................................................... 196 Display troubleshooting ............................................................................................................................................................................................................................ 196 Language ........................................................................................................................................................................................................................................... 197 Set the display language ............................................................................................................................................................................................................................ 197 Add or delete a display language ............................................................................................................................................................................................................. 197 About typing input languages .................................................................................................................................................................................................................... 92 Set the typing input language .................................................................................................................................................................................................................... 92 Turn off the shortcut for switching typing input languages ................................................................................................................................................................. 197 Switch typing input methods ........................................................................................................................................................................................................................ 11 Set the voice dialing language ................................................................................................................................................................................................................... 26 Set display options for contacts ................................................................................................................................................................................................................ 154 Language troubleshooting ........................................................................................................................................................................................................................ 198 Wireless network coverage ............................................................................................................................................................................................................ 199 Find information about wireless coverage indicators ........................................................................................................................................................................... 199 Turn off the connection to the wireless network ................................................................................................................................................................................... 199 Turn on wireless coverage notification .................................................................................................................................................................................................... 184 Check the wireless coverage level using a voice command ................................................................................................................................................................... 41 About the preferred wireless network list ............................................................................................................................................................................................... 199 Add a wireless network to the preferred wireless network list ............................................................................................................................................................ 199 Change the order of preferred wireless networks ................................................................................................................................................................................. 200 Delete a wireless network from the preferred wireless network list .................................................................................................................................................. 200 Turn off data service .................................................................................................................................................................................................................................. 200 About roaming ............................................................................................................................................................................................................................................. 201 Switch wireless networks manually .......................................................................................................................................................................................................... 201 Wireless network coverage troubleshooting ........................................................................................................................................................................................... 201 Power and battery ........................................................................................................................................................................................................................... 203 Turn off your device .................................................................................................................................................................................................................................... 203 Set your device to turn on and turn off automatically .......................................................................................................................................................................... 203 Check the battery power level .................................................................................................................................................................................................................. 203 Check the battery power level using a voice command .......................................................................................................................................................................... 41 Reset the device .......................................................................................................................................................................................................................................... 203 Extend battery life ...................................................................................................................................................................................................................................... 203 SIM card ............................................................................................................................................................................................................................................ 205 About the SIM card phone book ............................................................................................................................................................................................................... 152 Load the SIM card phone book .................................................................................................................................................................................................................. 152 Add a contact to your SIM card ................................................................................................................................................................................................................ 153 Copy contacts from your SIM card to your address book ..................................................................................................................................................................... 153 Change a SIM card contact ....................................................................................................................................................................................................................... 153 Delete a SIM card contact ......................................................................................................................................................................................................................... 153 Store SMS text messages on your SIM card ............................................................................................................................................................................................. 75 About SIM card security ............................................................................................................................................................................................................................ 206 Protect your SIM card with a PIN code ................................................................................................................................................................................................... 206 Change the SIM card PIN code ................................................................................................................................................................................................................ 207 Security ............................................................................................................................................................................................................................................. 209 Security basics ............................................................................................................................................................................................................................................ 209 Encryption .................................................................................................................................................................................................................................................... 210 Password keeper ........................................................................................................................................................................................................................................... 211 Advanced security ....................................................................................................................................................................................................................................... 213 Smart cards .................................................................................................................................................................................................................................................. 214 Security troubleshooting ............................................................................................................................................................................................................................ 215 Third-party application control ..................................................................................................................................................................................................... 217 About permissions for third-party applications ...................................................................................................................................................................................... 217 Reset connection permissions for third-party applications ................................................................................................................................................................. 217 About direct Internet connections for third-party applications ........................................................................................................................................................... 217 Set up a direct Internet connection for a third-party application ....................................................................................................................................................... 217 Set permissions for a third-party application ......................................................................................................................................................................................... 217 Third-party application connection permissions .................................................................................................................................................................................... 218 Third-party application interaction permissions .................................................................................................................................................................................... 218 Third-party application data permissions ............................................................................................................................................................................................... 219 BrickBreaker ...................................................................................................................................................................................................................................... 221 About BrickBreaker ..................................................................................................................................................................................................................................... 221 BrickBreaker capsules ................................................................................................................................................................................................................................. 221 BrickBreaker scoring ................................................................................................................................................................................................................................... 221 Play BrickBreaker ........................................................................................................................................................................................................................................ 222 Adjust the volume for BrickBreaker ......................................................................................................................................................................................................... 222 Set the paddle speed .................................................................................................................................................................................................................................. 222 Submit a score to the BrickBreaker high score web site ...................................................................................................................................................................... 222 Check the high scores on the BrickBreaker web site ............................................................................................................................................................................ 222 Service books .................................................................................................................................................................................................................................... 223 About service books .................................................................................................................................................................................................................................... 223 Accept a service book ................................................................................................................................................................................................................................ 223 Delete a service book ................................................................................................................................................................................................................................. 223 Troubleshooting ............................................................................................................................................................................................................................... 225 BlackBerry Basics troubleshooting .......................................................................................................................................................................................................... 225 Phone troubleshooting ................................................................................................................................................................................................................................ 39 Voice dialing troubleshooting ..................................................................................................................................................................................................................... 43 Camera troubleshooting .............................................................................................................................................................................................................................. 47 Message troubleshooting ............................................................................................................................................................................................................................ 60 Typing troubleshooting ............................................................................................................................................................................................................................... 98 Attachment troubleshooting ...................................................................................................................................................................................................................... 110 Synchronization troubleshooting .............................................................................................................................................................................................................. 114 Browser troubleshooting ............................................................................................................................................................................................................................ 128 Media troubleshooting ................................................................................................................................................................................................................................ 141 Map troubleshooting .................................................................................................................................................................................................................................. 146 Contact troubleshooting ............................................................................................................................................................................................................................ 155 Calendar troubleshooting .......................................................................................................................................................................................................................... 162 Alarm troubleshooting ................................................................................................................................................................................................................................. 171 Bluetooth technology troubleshooting .................................................................................................................................................................................................... 177 Notification profile troubleshooting ........................................................................................................................................................................................................ 186 Display troubleshooting ............................................................................................................................................................................................................................ 196 Language troubleshooting ........................................................................................................................................................................................................................ 198 Wireless network coverage troubleshooting ........................................................................................................................................................................................... 201 Security troubleshooting ............................................................................................................................................................................................................................ 215 Diagnostic reports ...................................................................................................................................................................................................................................... 235 Abbreviation list ............................................................................................................................................................................................................................... 237 Legal notice ...................................................................................................................................................................................................................................... 239 10 BlackBerry basics About typing input methods You can type on your BlackBerry® device using the SureTypeTM input method or the multi-tap input method. SureType technology combines a traditional phone number key layout with a familiar computer-style letter layout that is designed to provide a comfortable typing and dialing experience. When you use SureType technology, you press the letter key for each letter in a word once. For example, to type run, you would press the key once, the key once, and the key once. As you type, a list of possible letter combinations and words appears on the screen. SureType technology selects letter combinations or words from the list based on context. If you try to type a word or letter combination (for example, a web address or an abbreviation) that SureType technology does not recognize, you can use the list that appears on the screen to build the word letter by letter. SureType technology is designed to "learn" new words or letter combinations that you type and add them to your custom word list. When you use multi-tap, you press a letter key once to type the first letter on the key and twice to type the second letter. For example, to type run, you would press the key twice, the key once, and the key twice. SureType technology is the default typing input method for most fields. Multi-tap is the default for phone number and password fields. Type text using SureType technology Press the letter key for each letter in a word until you have typed the entire word. If your BlackBerry® device does not recognize the word that you have typed, perform one of the following actions: · To highlight an item in the list that appears when you type, roll the trackball. · To select a highlighted item from the list that appears when you type and continue typing the same word, press the · To select a highlighted item from the list that appears when you type and start a new word, press the key. key. Type text using multi-tap · To type the first letter on a key, press the letter key once. · To type the second letter on a key, press the letter key twice. Switch typing input methods 1. In the device options, click Language. 2. Perform one of the following actions: · To use the multi-tap input method, set the Input Language field to Multitap. · To use the SureTypeTM input method, set the Input Language field to . 3. Press the Menu key. 11 4. Click Save. Switch applications 1. In any application, press the Menu key. 2. Click Switch Application. 3. Perform one of the following actions: · If the application that you want to switch to appears, highlight an application and press the Enter key. · If the application that you want to switch to does not appear, highlight Home Screen and press the Enter key. Assign an application to a Convenience key Your BlackBerry® device has one Convenience key on the left side of the device and one on the right side. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key. 1. In the device options, click Screen/Keyboard. 2. Set the Convenience Key Opens fields. 3. Press the Menu key. 4. Click Save. Set owner information 1. 2. 3. 4. In the device options, click Owner. Type your contact information. Press the Menu key. Click Save. Turn on standby mode If you are not on a call, you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry® device. Hold the Mute key. 12 To turn off standby mode, press the Mute key again. About links Links appear on your BlackBerry® device as underlined text. You can have links to various items such as phone numbers, web sites, and email addresses and can use these links to make calls, visit web sites, or start composing messages quickly. Create a link for a PIN When typing text, type pin: and the PIN. Expand a folder Click a folder with a plus sign (+) beside it. Collapse a folder Click a folder with a minus sign (-) beside it. BlackBerry basics shortcuts Move the cursor · To move the cursor, roll the trackball. Exit a screen or move back a page in the browser · To exit a screen or move back a page in the browser, press the Escape key. Move up or down a screen · To move up a screen, press 3. · To move down a screen, press 9. Move to the top or bottom of a screen · To move to the top of a screen, press 1. · To move to the bottom of a screen, press 7. Move to the next or previous item · To move to the next item, press 6. 13 · To move to the previous item, press 4. Move to a list item or menu item · To move to a list item or menu item, type the first letter of the item. Select or clear a check box · To select or clear a check box, click the trackball. Highlight adjacent items · To highlight adjacent items, hold the Shift key and roll the trackball. Delete a highlighted item · To delete a highlighted item, press the Backspace/Delete key. Switch applications · To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release the Alt key. Return to the Home screen · To return to the Home screen, press the End key. Lock the keyboard or device · · · · To lock the keyboard, on the Home screen, hold the asterisk (*) key. To unlock the keyboard, press the Send key and the asterisk (*) key. To lock the device, set a password. On the Home screen, hold the asterisk (*) key. To unlock the device, press the Send key and the asterisk (*) key. Type your password. Switch notification profiles · To switch between the Default and Vibrate notification profiles, on the Home screen, hold the # key. Turn on a theme or notification profile · To turn on a theme or notification profile, highlight a theme or notification profile. Press the Space key. No application opens when I press a Convenience key Verify that you have not deleted the application that you assigned to the key. Assign a different application to the key. 14 Shortcuts BlackBerry basics shortcuts Move the cursor · To move the cursor, roll the trackball. Exit a screen or move back a page in the browser · To exit a screen or move back a page in the browser, press the Escape key. Move up or down a screen · To move up a screen, press 3. · To move down a screen, press 9. Move to the top or bottom of a screen · To move to the top of a screen, press 1. · To move to the bottom of a screen, press 7. Move to the next or previous item · To move to the next item, press 6. 15 · To move to the previous item, press 4. Move to a list item or menu item · To move to a list item or menu item, type the first letter of the item. Select or clear a check box · To select or clear a check box, click the trackball. Highlight adjacent items · To highlight adjacent items, hold the Shift key and roll the trackball. Delete a highlighted item · To delete a highlighted item, press the Backspace/Delete key. Switch applications · To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release the Alt key. Return to the Home screen · To return to the Home screen, press the End key. Lock the keyboard or device · · · · To lock the keyboard, on the Home screen, hold the asterisk (*) key. To unlock the keyboard, press the Send key and the asterisk (*) key. To lock the device, set a password. On the Home screen, hold the asterisk (*) key. To unlock the device, press the Send key and the asterisk (*) key. Type your password. Switch notification profiles · To switch between the Default and Vibrate notification profiles, on the Home screen, hold the # key. Turn on a theme or notification profile · To turn on a theme or notification profile, highlight a theme or notification profile. Press the Space key. Phone shortcuts Answer a call · To answer a call, press the Send key. 16 · If you are already on a call and you receive another call, press the Send key to place the current call on hold and answer the incoming call. View your contact list in the phone · To view your contact list in the phone, hold the Send key. Type a phone number · To insert a plus sign (+) when typing a phone number, hold 0. · To add an extension to a phone number, press the X key. Type the extension number. Assign a speed dial number to a key · To assign a speed dial number to a key, on the Home screen or in the phone, hold the key. Type a phone number. Check your voice mail · To check your voice mail, hold 1. Type a letter in a number field · To type a letter in a number field, hold the Alt key. Use the multi-tap input method to type the letter. View the last phone number that you dialed · To view the last phone number that you dialed, roll to the top of the Phone screen and press the Enter key. Press the Send key to dial the number. Camera shortcuts Take a picture · To take a picture, press the Right Convenience key. Zoom in to or out from a subject · To zoom in to a subject, press the Volume Up key. 17 · To zoom out from a subject, press the Volume Down key. Message shortcuts Compose a message from a message list · To compose a message from a message list, press the comma (,) key. Reply to or forward a message · To reply to a message, press the exclamation point (!) key. · To reply to all, press the question mark (?) key. · To forward a message, press the period (.) key. View one type of message in a message list · · · · · To view received messages, press the Alt key and 3. To view call logs, press the Alt key and the period (.) key. To view voice mail messages, press the Alt key and 7. To view SMS text messages, press the Alt key and the question mark (?) key. To view all your messages again, press the Escape key. Move around a message list · To move up a message, press 2. · To move down a message, press 8. Typing shortcuts Type a symbol or a special character · To type the alternate character on a key, hold the Alt key and press the character key. · To type an accented or special character, hold the letter key and roll the trackball left or right. Click a highlighted character. 18 · To type a symbol, press the Symbol key. To view more symbols, press the Symbol key again. Type the letter that appears below the symbol. Insert a period · To insert a period, press the Space key twice. The next letter is capitalized. Capitalize a letter · To capitalize a letter, hold the letter key until the capitalized letter appears. Turn on or turn off NUM lock · To turn on NUM lock, hold the Shift key and press the Alt key. · To turn off NUM lock, press the Alt key. Insert an at sign or a period in an email address field · To insert an at sign (@) or a period (.) in an email address field, press the Space key. Type in a number or password field · To type a number in a number field, press a number key. You do not need to press the Alt key. · To type a number in a password field, hold the Alt key and press the number key. · To type a letter in a number field, hold the Alt key and use the multi-tap input method. Switch typing input languages On the Language screen, verify that the Use Input Method Shortcut field is set to Yes. · To switch typing input languages, hold the Alt key and press the Enter key. Highlight a language. Release the Alt key. Highlight text · To highlight a line of text, press the Shift key and roll the trackball. · To highlight text character by character, hold the Shift key and roll the trackball left or right. · To cancel a text selection, press the Escape key. Cut, copy, or paste text · To cut highlighted text when typing, press the Shift key and the Backspace/Delete key. · To copy highlighted text when typing, press the Alt key and click the trackball. 19 · To paste highlighted text when typing, press the Shift key and click the trackball. Search shortcuts Search for a contact in a list of contacts · To search for a contact in a list of contacts, type the contact name or initials separated by a space. View the criteria of your last search · To view the criteria of your last search, in your list of searches, press the Menu key. Click Last. Attachment shortcuts Search for text in an attachment · To search for text in an attachment, press Q. Switch between the table of contents and full content of an attachment · To switch between the table of contents and full content of an attachment, press O. Change the size of a column in a spreadsheet · To change the size of a column in a spreadsheet, press Z. Move to a specific cell in a spreadsheet · To move to a specific cell in a spreadsheet, press A. View the content of a cell in a spreadsheet · To view the content of a cell in a spreadsheet, press the Space key. View a presentation as a slide show · To view a presentation as a slide show, press A. Stop a slide show · To stop a slide show, hold the Escape key. Switch presentation views · To switch presentation views, press Z. Browser shortcuts Insert a period or slash mark in a web page address field · To insert a period (.) in the Go To dialog box, press the Space key. 20 · To insert a slash mark (/) in the Go To dialog box, press the Shift key and the Space key. View or add a bookmark · To open the bookmark list, on a web page, press 5. · To add a bookmark, on a web page, press the question mark (?) key. View a thumbnail version of a web page · To view a thumbnail version of a web page, press X. To return to the normal view, press any key. Stop loading a web page · To stop loading a web page, press the Escape key. Move to a specific web page · To move to a specific web page, press the period (.) key. View or hide the banner on a web page · To hide the banner on a web page, press the exclamation point (!) key. · To view the banner on a web page, press the exclamation point (!) key again. Close the browser · To close the browser, hold the Escape key. Media shortcuts Pause a video · To pause a video, press the Mute key. · To resume playing a video, press the Mute key again. Zoom in to or out from a picture · To zoom in to a picture, press 3. · To zoom out from a picture, press 9. · To zoom to the original picture size, press 5. Rotate a picture · To rotate a picture, press the comma (,) key. Pause a slide show · To pause a slide show, press the Space key. 21 · To resume a slide show, press the Space key again. Pause a song · To pause a song, press the Mute key. · To resume playing a song, press the Mute key again. Move to the next or previous item · To move to the next item, press 6. · To move to the previous item, press 4. Map shortcuts Zoom in to or out from a map · To zoom in to a map, press L. · To zoom out from a map, press O. View or hide status information at the top of a map · To view status information at the top of a map, press Q. · To hide status information at the top of a map, press Q again. Calendar shortcuts Schedule an appointment quickly in Day view In the calendar options, verify that the Enable Quick Entry field is set to Yes. 1. In Day view, beside the start time, type the subject of the appointment. 2. Type a location in parentheses. 3. To change the start and end times, hold the Shift key and roll the trackball. To change the end time only, roll the trackball. 4. Click the trackball. Schedule an appointment For shortcuts to work in Day view, in the calendar options, set the Enable Quick Entry field to No. · To schedule an appointment, press the period (.) key. Move around the calendar For shortcuts to work in Day view, in the calendar options, set the Enable Quick Entry field to No. · To move to the next day, press 6. · To move to the previous day, press 4. · To move up an hour, press 2. · To move down an hour, press 8. 22 Phone Phone basics Find your phone number Open the phone. The My Number field displays your phone number. Make a call 1. On the Home screen or in the phone, perform one of the following actions: · Type a phone number. · Type part of a contact name. Highlight a contact or phone number. 2. Press the key. To end the call, press the key. Answer a call · To answer a call, click Answer. · To end a current call and answer the incoming call, click Answer - Drop Current. · To place a current call on hold and answer the incoming call, click Answer - Hold Current. · To leave a conference call and answer the incoming call, click Answer - Drop All. To end the call, press the End key. Ignore a call Click Ignore. Mute a call During a call, press the Mute key. To turn mute off, press the Mute key again. Place a call on hold 1. During a call, press the Menu key. 2. Click Hold. To resume a call, press the Menu key. Click Resume. Turn on the speakerphone During a call, press the period (.) key. To turn off the speakerphone, press the period (.) key again. 23 Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. See the BlackBerry Safety and Product Information Booklet for more information about using the speakerphone safely. Dial using numbers or letters When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad. · To type a number, press a number key. · To type the first letter on a key, hold the Alt key. Press the letter key once. · To type the second letter on a key, hold the Alt key. Press the letter key twice. Switch applications during a call 1. During a call, press the Menu key. 2. Click Home Screen. Note: If you switch to a different application and you want to end the call, press the End key. Switch calls 1. During a call, if you receive another call, click Answer - Hold Current. 2. Click Swap. Make a call when the device is locked Verify that dialing from the Lock screen is turned on. 1. On the Lock screen, press the Enter key. 2. Click Place Call. 3. Perform one of the following actions: · Type a phone number. · Type part of a contact name. Click a contact or phone number. 4. Press the Send key. To end the call, press the End key. Use a headset You can purchase an optional headset to use with your BlackBerry® device. See the documentation that came with your headset for more information about using the headset. · To answer a call, press the headset button. · To turn on mute during a call, press the headset button. To turn off mute, press the headset button again. · To end a call, hold the headset button. · To make a call using a voice command, hold the headset button. Say the command. 24 · To pause a song, press the headset button. To resume playing the song, press the headset button again. Emergency calls About emergency calls Your BlackBerry® device is designed to make emergency calls even when it is locked or the SIM card is not inserted. If your device radio is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically. If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency numbers. You can only make emergency calls to official emergency access numbers (for example, 911 in North America or 112 in countries that are part of the European Union). Make an emergency call · If your keyboard or BlackBerry® device is unlocked, in the phone, type the emergency number. Press the Send key. · If your keyboard or device is locked, press the Enter key. Click Emergency Call. Click Yes. Volume Adjust the volume · To increase the volume, press the Volume Up key. · To decrease the volume, press the Volume Down key. Set the default volume for calls 1. 2. 3. 4. 5. 6. In the phone, press the Menu key. Click Options. Click General Options. Set the Default Call Volume field. Press the Menu key. Click Save. Voice dialing Make a call using a voice command If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry® device. 1. In the voice dialing application, wait for the sound. 2. Say "Call" and a contact name or phone number. 25 To end the call, press the End key. Dial an extension using a voice command Verify that you have set smart dialing options. You can dial extensions only within your company. Say "Call extension" and the extension number. Check your phone number using a voice command 1. In the voice dialing application, wait for the sound. 2. Say "Check my phone number." Set the voice dialing language Verify that your BlackBerry® Device Software supports multiple languages. Contact your system administrator or wireless service provider for more information. 1. In the device options, click Language. 2. Set the Voice Activated Dialing Language field. 3. Press the Menu key. 4. Click Save. Turn off choice lists for voice commands 1. In the device options, click Voice Activated Dialing. 2. Set the Choice Lists field to Always Off. 3. Press the Menu key. 4. Click Save. If your BlackBerry® device identifies more than one possible match to a voice command, your device selects the best match and dials the phone number automatically. Set the matching sensitivity level for voice commands 1. In the device options, click Voice Activated Dialing. 2. Perform one of the following actions: · To increase matches, set the Sensitivity field closer to Reject Less. · To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More. 3. Press the Menu key. 4. Click Save. Turn off voice prompts 1. In the voice dialing application, wait for the sound. 2. Say "Turn prompts off." Set playback options for voice dialing 1. In the device options, click Voice Activated Dialing. 26 2. Perform any of the following actions: · To turn off playback for phone numbers, set the Digit Playback field to Disabled. · To turn off playback for contacts, set the Name Playback field to Disabled. · To set how quickly playback for contacts occurs, set the Name Playback Speed field. · To set the playback volume for contacts, set the Name Playback Volume field. 3. Press the Menu key. 4. Click Save. Improve voice recognition of numbers 1. 2. 3. 4. In the device options, click Voice Activated Dialing. Press the Menu key. Click Adapt Digits. Complete the instructions on the screen. Voice mail Check your voice mail Verify that you have a voice mail access number. Depending on your theme, you might be able to check your voice mail from the Home screen. 1. In the phone, press the Menu key. 2. Click Call Voice Mail. Set a voice mail access number If your SIM card is set up for voice mail, the voice mail access number might already be available. Contact your wireless service provider for more information about voice mail for your SIM card. 1. In the phone, press the Menu key. 2. Click Options. 3. Click Voice Mail. 4. Type a voice mail access number and a password. 5. Press the Menu key. 6. Click Save. Note: If your SIM card is not set up for voice mail, you can type the access number for a different voice mail system. Speed dial Make a call using speed dial You can make a call using speed dial in the phone, on the Home screen, in a message list, or in an open message. 27 Hold the key that you have assigned to the contact or phone number. Assign a speed dial number to a key 1. 2. 3. 4. 5. In the phone, press the Menu key. Click View Speed Dial List. Click an unassigned key. Click New Speed Dial. Click a contact. Change a speed dial number 1. 2. 3. 4. In the phone, press the Menu key. Click View Speed Dial List. Click a contact or phone number. Perform one of the following actions: · To change the contact that is assigned to a speed dial key, click Edit. Click a new contact. · To assign the contact to a different speed dial key, click Move. Roll the trackball to move the contact to the new speed dial key. Click the trackball. · To delete the contact from the speed dial list, click Delete. Conference calls Make a conference call 1. 2. 3. 4. 5. During a call, press the Send key. Type a phone number or highlight a contact. Press the Send key. During the second call, press the Menu key. Click Join. Note: When you add more than two numbers to a conference call, place the conference call on hold before you call the next phone number or contact. Create a phone number link for a conference call 1. Type a phone number for the conference call bridge. 2. Perform one of the following actions: · Type X and the access code. · Insert a pause or wait and type the access code. 28 Note: If you add a pause or wait when creating a phone number link for a conference call in a message, an appointment, or a meeting, type Tel: before the phone number for the conference call bridge. Do not type a space between Tel: and the phone number. Speak privately with a contact during a conference call 1. During a conference call, press the Menu key. 2. Click Split Call. Disconnect a contact from a conference call 1. During a conference call, press the Menu key. 2. Click Drop Call. 3. Click a contact. Leave a conference call 1. During a conference call, press the Menu key. 2. Click Transfer. Caller ID Add a caller ID picture for a contact 1. 2. 3. 4. 5. 6. 7. 8. 9. In the address book, highlight a contact. Press the Menu key. Click Add Picture. Highlight a picture. Press the Menu key. Click Select. Center the picture in the box. Click the trackball. Click Save. Change the caller ID picture for a contact 1. 2. 3. 4. 5. 6. 7. 8. When changing a contact, highlight the caller ID picture. Press the Menu key. Click Add Picture. Highlight a picture. Press the Menu key. Click Select. Center the picture in the box. Press the Menu key. 29 9. Click Save. Delete the caller ID picture for a contact 1. 2. 3. 4. 5. 6. 7. In the address book, highlight a contact. Press the Menu key. Click Edit. Click the caller ID picture. Click Delete Picture. Click the trackball. Click Save. Call logs About call logs Call logs include the date on which you called your contact, the phone number that you called, and the duration of the call. You can also add notes to your call logs. You can view call logs in the phone or, depending on how you set your call logging options, you can view call logs in a message list. Depending on your theme, missed calls might also appear on the Home screen. Your BlackBerry® device stores call logs for 30 days. View call logs in a message list 1. In the phone, press the Menu key. 2. Click Options. 3. Click Call Logging. 4. Select a call log type option. To hide call logs in a message list, select the None option. Add notes to a call log 1. 2. 3. 4. 5. 6. 7. 8. In the phone, highlight a call log. Press the Menu key. Click View History. Press the Menu key. Click Add Notes. Type call notes. Click the trackball. Click Save. Change call log notes 1. In the phone, highlight a call log. 2. Press the Menu key. 3. Click View History. 30 4. 5. 6. 7. 8. Press the Menu key. Click Edit Notes. Change the call notes. Click the trackball. Click Save. Forward a call log 1. 2. 3. 4. 5. In the phone, highlight a call log. Press the Menu key. Click View History. Press the Menu key. Click Forward. Delete call log notes 1. 2. 3. 4. 5. 6. 7. 8. 9. In the phone, highlight a call log. Press the Menu key. Click View History. Press the Menu key. Click Edit Notes. Press the Menu key. Click Clear Field. Click the trackball. Click Save. Call waiting Call waiting prerequisites · Verify that your wireless service plan includes this service. · Verify that your wireless service provider has set up your SIM card for this service. Turn on call waiting 1. 2. 3. 4. 5. 6. In the phone, press the Menu key. Click Options. Click Call Waiting. Set the Call Waiting Enabled field to Yes. Press the Menu key. Click Save. 31 To turn off call waiting, set the Call Waiting Enabled field to No. Call forwarding About call forwarding Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card. You might not be able to change or delete these phone numbers or add new ones. Contact your wireless service provider for more information. Call forwarding prerequisites · Verify that your wireless service plan includes this service. · Verify that your wireless service provider has set up your SIM card for this service. Forward calls Verify that you have one or more call forwarding phone numbers. 1. In the phone, press the Menu key. 2. Click Options. 3. Click Call Forwarding. 4. Click a call type. 5. Click Do Not Forward or the current call forwarding phone number. 6. Click a call forwarding phone number. 7. Press the Menu key. 8. Click Save. To stop forwarding calls, set the call forwarding phone number to Do Not Forward. Add a call forwarding phone number 1. 2. 3. 4. 5. 6. 7. 8. 9. In the phone, press the Menu key. Click Options. Click Call Forwarding. Press the Menu key. Click New Number. Type a phone number. Press the Enter key. Press the Menu key. Click Close. Change a call forwarding phone number You can only change call forwarding phone numbers that you have added. 1. In the phone, press the Menu key. 32 2. 3. 4. 5. 6. 7. 8. 9. Click Options. Click Call Forwarding. Press the Menu key. Click Edit Numbers. Click a phone number. Click Edit. Change the phone number. Click the trackball. Delete a call forwarding phone number You can only delete call forwarding phone numbers that you have added. 1. In the phone, press the Menu key. 2. Click Options. 3. Click Call Forwarding. 4. Press the Menu key. 5. Click Edit Numbers. 6. Click a phone number. 7. Click Delete. Call blocking About call blocking You can block all incoming calls or block incoming calls only when your BlackBerry® device roams to another wireless network. You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when your device roams to another wireless network. Call blocking prerequisites · Verify that your wireless service plan includes this service. · Verify that your wireless service provider has set up your SIM card for this service. · Verify that your wireless service provider has provided you with a call blocking password. Block calls 1. 2. 3. 4. 5. 6. 7. In the phone, press the Menu key. Click Options. Click Call Barring. Highlight a call blocking option. Press the Menu key. Click Enable. Type your call blocking password. 33 To stop blocking calls, highlight a call blocking option. Press the Menu key. Click Disable. Change the call blocking password 1. 2. 3. 4. 5. In the phone, press the Menu key. Click Options. Click Call Barring. Press the Menu key. Click Change Password. Fixed dialing About fixed dialing If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list. You can make an emergency call when fixed dialing is turned on, even if the emergency number does not appear in your fixed dialing list. If your wireless service plan includes SMS text messaging, you can also send SMS text messages to contacts that appear in your fixed dialing list. Fixed dialing prerequisites · Verify that your wireless service provider has set up your SIM card for this service. · Verify that your wireless service provider has provided you with a SIM card PIN 2 code. Turn on fixed dialing 1. In the phone, press the Menu key. 2. Click Options. 3. Click FDN Phone List. 4. Press the Menu key. 5. Click Enable FDN Mode. 6. Type your PIN2 code. 7. Click the trackball. To turn off fixed dialing, press the Menu key. Click Disable FDN Mode. Add a contact to your fixed dialing list 1. 2. 3. 4. 5. 6. In the phone, press the Menu key. Click Options. Click FDN Phone List. Click the trackball. Click New. Type your PIN2 code. 34 7. 8. 9. 10. Press the Menu key. Type a name and a phone number. Press the Menu key. Click Save. Change a contact in your fixed dialing list 1. 2. 3. 4. 5. 6. 7. 8. 9. In the phone, press the Menu key. Click Options. Click FDN Phone List. Highlight a contact. Press the Menu key. Click Edit. Change the contact information. Press the Menu key. Click Save. Delete a contact from your fixed dialing list 1. 2. 3. 4. 5. 6. In the phone, press the Menu key. Click Options. Click FDN Phone List. Highlight a contact. Press the Menu key. Click Delete. Smart dialing About smart dialing You can specify default country and area codes so that any numbers that are specified as links, or any numbers in your address book that do not contain these codes, are dialed correctly. If you call an organization frequently, you can also set your smart-dialing options so that you do not have to type the main number for the organization. Set the default country code and area code 1. 2. 3. 4. 5. 6. 7. In the phone, press the Menu key. Click Options. Click Smart Dialing. Set the Country Code and Area Code fields. In the National Number Length field, set the default length for phone numbers in your country. Press the Menu key. Click Save. 35 Note: When you calculate the default length for phone numbers, include your area code and local number, but do not include your country code or the National Direct Dialing prefix. Set options for dialing extensions 1. 2. 3. 4. 5. 6. 7. 8. In the phone, press the Menu key. Click Options. Click Smart Dialing. In the Number field, type the main phone number for an organization. Set how long the BlackBerry® device waits before dialing an extension. In the Extension Length field, set the default length for extensions. Press the Menu key. Click Save. TTY support About TTY support When you turn on TTY support and you connect your BlackBerry® device to a TTY device, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device. TTY support prerequisites · Verify that your wireless service provider supports this feature. · Verify that your TTY device operates at 45.45 bits per second. · Verify that you have inserted the TTY device connector into your BlackBerry® device headset jack. If you use an RJ-11 connector, you must use an adapter to connect the TTY device to your BlackBerry device. Turn on TTY support 1. In the phone, press the Menu key. 2. Click Options. 3. Click TTY. 4. Set the TTY Mode field to Yes. 5. Press the Menu key. 6. Click Save. A TTY indicator appears in the device status section of the screen. 36 To turn off TTY support, set the TTY Mode field to No. Phone settings Hide your phone number from contacts when making calls 1. 2. 3. 4. 5. 6. In the phone, press the Menu key. Click Options. Click General Options. Set the Restrict My Identity field to Yes. Press the Menu key. Click Save. Turn on dialing from the Lock screen 1. 2. 3. 4. 5. In the device options, click Security Options. Click General Settings. Set the Allow Outgoing Calls While Locked field to Yes. Press the Menu key. Click Save. Sort phone numbers or contacts on the Phone screen In the phone, press the Menu key. Click Options. Click General Options. Perform one of the following actions: · To sort phone numbers or contacts by frequency of use, set the Phone List View field to Most Used. · To sort contacts alphabetically by contact name, set the Phone List View field to Name. · To sort phone numbers or contacts by recency of use, set the Phone List View field to Most Recent. 5. Press the Menu key. 6. Click Save. To sort phone numbers or contacts by call logs again, set the Phone List View field to Call Log. 1. 2. 3. 4. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete items in a message list, the phone, the address book, the calendar, the task list, the memo list, or the password keeper. 1. In an application, press the Menu key. 2. Click Options. 3. Set the Confirm Delete field to No. 4. Press the Menu key. 37 5. Click Save. Stop ending calls when you insert your device in the holster 1. 2. 3. 4. 5. 6. In the phone, press the Menu key. Click Options. Click General Options. Set the Auto End Calls field to Never. Press the Menu key. Click Save. Stop answering calls when you remove your device from the holster 1. 2. 3. 4. 5. 6. In the phone, press the Menu key. Click Options. Click General Options. Set the Auto Answer Calls field to Never. Press the Menu key. Click Save. Reset a call timer 1. 2. 3. 4. 5. 6. In the phone, press the Menu key. Click Status. Click Last Call or Total Calls. Click Clear Timer. Press the Menu key. Click Save. Phone shortcuts Answer a call · To answer a call, press the Send key. · If you are already on a call and you receive another call, press the Send key to place the current call on hold and answer the incoming call. View your contact list in the phone · To view your contact list in the phone, hold the Send key. Type a phone number · To insert a plus sign (+) when typing a phone number, hold 0. 38 · To add an extension to a phone number, press the X key. Type the extension number. Assign a speed dial number to a key · To assign a speed dial number to a key, on the Home screen or in the phone, hold the key. Type a phone number. Check your voice mail · To check your voice mail, hold 1. Type a letter in a number field · To type a letter in a number field, hold the Alt key. Use the multi-tap input method to type the letter. View the last phone number that you dialed · To view the last phone number that you dialed, roll to the top of the Phone screen and press the Enter key. Press the Send key to dial the number. View one type of message in a message list · · · · · To view received messages, press the Alt key and 3. To view call logs, press the Alt key and the period (.) key. To view voice mail messages, press the Alt key and 7. To view SMS text messages, press the Alt key and the question mark (?) key. To view all your messages again, press the Escape key. Phone troubleshooting I cannot make or receive calls Try performing the following actions: · Verify that your BlackBerry® device is connected to the wireless network. · If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing. · If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact. · If you are not receiving calls, verify that call blocking and call forwarding are turned off. My phone number appears as Unknown in the phone Try changing the phone number on your SIM card to change how your phone number appears in the phone. In the device options, click Advanced Options. Click SIM Card. Press the Menu key. Click Edit SIM Phone Number. Type your phone number. Click the trackball. 39 Note: If you change the phone number on your SIM card, you do not change the phone number that your BlackBerry® device uses to make and receive calls. I cannot make calls using a voice command Try performing the following actions: · Verify that your BlackBerry® device is connected to the wireless network. · If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device. · If your keyboard is locked, unlock your keyboard. · Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported. My device does not recognize names or numbers in voice commands Try performing the following actions: · Say the first name and the last name of your contact. · Use standard pronunciation rules when you say a voice command. · If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less. · If your device often identifies incorrect matches, set the matching sensitivity level to reject more. · Adapt digit dialing to improve voice recognition of numbers. 40 Voice dialing Make a call using a voice command If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry® device. 1. In the voice dialing application, wait for the sound. 2. Say "Call" and a contact name or phone number. To end the call, press the End key. Dial an extension using a voice command Verify that you have set smart dialing options. You can dial extensions only within your company. Say "Call extension" and the extension number. Use a headset You can purchase an optional headset to use with your BlackBerry® device. See the documentation that came with your headset for more information about using the headset. · To answer a call, press the headset button. · To turn on mute during a call, press the headset button. To turn off mute, press the headset button again. · To end a call, hold the headset button. · To make a call using a voice command, hold the headset button. Say the command. · To pause a song, press the headset button. To resume playing the song, press the headset button again. Check your phone number using a voice command 1. In the voice dialing application, wait for the sound. 2. Say "Check my phone number." Check the wireless coverage level using a voice command 1. In the voice dialing application, wait for the sound. 2. Say "Check coverage." Check the battery power level using a voice command 1. In the voice dialing application, wait for the sound. 41 2. Say "Check battery." Set the voice dialing language Verify that your BlackBerry® Device Software supports multiple languages. Contact your system administrator or wireless service provider for more information. 1. In the device options, click Language. 2. Set the Voice Activated Dialing Language field. 3. Press the Menu key. 4. Click Save. Turn off choice lists for voice commands 1. In the device options, click Voice Activated Dialing. 2. Set the Choice Lists field to Always Off. 3. Press the Menu key. 4. Click Save. If your BlackBerry® device identifies more than one possible match to a voice command, your device selects the best match and dials the phone number automatically. Set the matching sensitivity level for voice commands 1. In the device options, click Voice Activated Dialing. 2. Perform one of the following actions: · To increase matches, set the Sensitivity field closer to Reject Less. · To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More. 3. Press the Menu key. 4. Click Save. Turn off voice prompts 1. In the voice dialing application, wait for the sound. 2. Say "Turn prompts off." Set playback options for voice dialing 1. In the device options, click Voice Activated Dialing. 2. Perform any of the following actions: · To turn off playback for phone numbers, set the Digit Playback field to Disabled. · To turn off playback for contacts, set the Name Playback field to Disabled. · To set how quickly playback for contacts occurs, set the Name Playback Speed field. · To set the playback volume for contacts, set the Name Playback Volume field. 3. Press the Menu key. 42 4. Click Save. Improve voice recognition of numbers 1. 2. 3. 4. In the device options, click Voice Activated Dialing. Press the Menu key. Click Adapt Digits. Complete the instructions on the screen. Voice dialing troubleshooting I cannot make calls using a voice command Try performing the following actions: · Verify that your BlackBerry® device is connected to the wireless network. · If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device. · If your keyboard is locked, unlock your keyboard. · Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported. My device does not recognize names or numbers in voice commands Try performing the following actions: · Say the first name and the last name of your contact. · Use standard pronunciation rules when you say a voice command. · If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less. · If your device often identifies incorrect matches, set the matching sensitivity level to reject more. · Adapt digit dialing to improve voice recognition of numbers. 43 44 Camera Zoom in to or out from a subject In the camera, perform one of the following actions: · To zoom in, roll the trackball up. · To zoom out, roll the trackball down. Take a picture By default, when you take a picture, the camera saves the picture to the BlackBerry® device memory. 1. In the camera, click the trackball. 2. Perform one of the following actions: · To take another picture, click the camera icon. · To delete the picture, click the trash can icon. · To set the picture as a caller ID picture or Home screen background, click the crop icon. · To forward the picture, click the envelope icon. · To rename and save the picture, click the folder icon. Set the default flash mode 1. 2. 3. 4. 5. In the camera, press the Menu key. Click Options. Set the Default Flash Setting field. Press the Menu key. Click Save. Change the flash mode for a picture In the camera, press the Space key. The flash mode indicator in the lower-right corner of the screen displays the current flash mode.