User manual BROTHER FAX-2800

OWNER'S MANUAL FAX-2800 FAX-2900 FAX-3800 MFC-4800 ® If You Need to Call Customer Service Please complete the following information for future reference: Model Number: FAX-2800, FAX-2900, FAX-3800, MFC-4800 (Circle your model number) Serial Number*: Date of Purchase: Place of Purchase: * The serial number is on the back of the unit. Retain this Owner's Manual with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. ©1996-2001 Brother Industries, Ltd. Brother Numbers IMPORTANT For technical and operational assistance, you must call the country where you purchased the FAX/MFC. Calls must be made from within that country. Brother fax-back system Brother Customer Service has installed an easy-to-use fax-back system, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to send faxes to any fax machine, not just the one from which you are calling. If you can't resolve difficulty with your FAX/MFC using this manual, call our fax-back system, and follow the voice prompts to receive faxed instructions about using the system, and an index of fax-back subjects. In USA: 1-800-521-2846 In Canada: 1-800-681-9838 1-514-685-5381 (within Montreal) (USA Only) The Brother fax-back system number has been preprogrammed on One Touch key 1 (for FAX-2800/2900/3800) and Speed Dial #01 (for MFC-4800). Frequently Asked Questions (FAQs) The Brother Solutions Center is our one-stop resource for all your Fax Machine/ Multi-Function Center needs. You can download the latest software and utilities, read FAQs and troubleshooting tips, and go to the "Solutions" section to learn how to get the most from your Brother product. Visit us at: http://solutions.brother.com You can check here for Brother Printer Driver updates. For Customer Service In USA: 1-800-284-4329 (voice) 1-908-575-8790 (fax) 1-800-284-3238 (TTY service for the hearing-impaired) In Canada: 1-800-853-6660 (voice) 1-514-685-4898 (fax) 1-514-685-6464 (voice) (within Montreal) Dealers/Service Centers (USA Only) For the name of a Brother authorized dealer or service center, call 1-800-284-4357. Service Centers (Canada Only) For service center addresses in Canada, call 1-800-853-6660. BROTHER NUMBERS i Ordering Accessories and Supplies IMPORTANT For technical and operational assistance, you must call the country where you purchased the FAX/MFC. Calls must be made from within that country. For best quality results use only genuine Brother accessories, available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover or American Express credit card, you can order accessories directly from Brother. (In the USA, you can visit us online for a complete selection of Brother accessories and supplies available for purchase.) In USA: 1-888-879-3232 (voice) 1-800-947-1445 (fax) http://www.brothermall.com In Canada: 1-800-668-2768 (voice) Description Laser Fax Toner Laser Fax Drum Telephone Line Cord Telephone Handset Handset Curled Cord Paper Support and Document Support Power Protector for A/C Power and Phone Line Surges and Voltage Spikes (2 Outlets) Power Protector for A/C Power and Phone Line Surges and Voltage Spikes (8 Outlets) Owner's Manual IEEE-1284 Bi-directional Parallel Cable TN-250 DR-250 LG3077001 LE0446011 UG3543011 LE1931008 QPD120 FX 120 LE1933001 F2A046-10 Item **Multi-Function Link® Pro Suite is NOT available on floppy disks. ii ORDERING ACCESSORIES AND SUPPLIES Notice ­ Disclaimer of Warranties (For USA and Canada) BROTHER'S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER'S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER'S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT WILL BROTHER'S LICENSOR(S) BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER'S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT BROTHER'S LICENSOR'S LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50. Compilation and Publication Notice Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications. The contents of this manual and the specifications of this product are subject to change without notice. Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication. NOTICE ­ DISCLAIMER OF WARRANTIES iii BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE (For USA Only) This warranty gives you certain rights and you may also have other rights that may vary from state to state. This warranty is given only to the first end-use purchaser of the accompanying product (referred to in this warranty as "this Product"). What is covered: Brother warrants to you for the Warranty Period that there are no defects in the materials, workmanship or Year 2000 compliance of this Product. The "Warranty Period" is 1 year from the date you purchased this product. The "Warranty Period" for consumable items, such as Print Heads, Toner, Drums, Ink Cartridges, Print Cartridges, Refill Ribbons, Therma PLUS Paper and Thermal Paper, etc. is 90 days from the date of purchase, or the rated life of the Consumable item, whichever is shorter. What is NOT covered: This warranty is VOID -- that is, this Product has no warranty -- if: (1) you did not purchase this Product from an authorized Brother reseller within the United States, (2) this Product has been serviced, modified or tampered with by anyone other than an Authorized Service Representative of Brother, (3) the serial number has been modified, defaced or removed from this Product, (4) this Product has been abused or damaged, or, the recommended monthly volume has ®-brand been exceeded, (5) non Brother or non Brother approved parts, supplies, power supplies or other accessories have been used with this Product, or (6) this Product has been transported without the proper preparation and packaging. What to do if you think your Product is defective: Call our Customer Service Hotline at 1-800-284-4329, or if you suspect a defect in materials or workmanship in this Product, you can report it to a Brother Authorized Service Center. During the Warranty Period, supply Brother's representative with a copy of your dated bill of sale showing that this Product was purchased within the United States. For the name of your Brother Authorized Service Center, call iv 1-800-521-2846. After contacting the Brother Authorized Service Center, you may be required to deliver or send the Product properly packaged, freight prepaid, to the Authorized Service Center together with a photocopy of your bill of sale. What Brother will do: Brother (or its Authorized Service Center) will evaluate your report of a possible defect to determine whether a defect exists, and if it does exist, Brother (or its Authorized Service Center) will repair or (at Brother's option) replace the Product with a product that performs the same functions and performs as well as the original Product. Brother reserves the right to supply refurbished or remanufactured replacement parts provided that the replacement parts conform to the manufacturer's specifications for new products. The repaired or replacement product will be returned to you at no cost. Exchange Service: When an exchange is authorized, Brother will exchange your non-working product with a refurbished or remanufactured product that conforms to the manufacturer's specifications for new products. The refurbished or remanufactured Product you receive will be covered by the balance of the limited warranty period remaining on the original Product, plus an additional thirty (30) days. You will keep the replacement Product that is sent to you and must return (or be billed up to the cost of a new product) your original non- working product, which shall become the property of Brother. You must call Brother Customer Service and if the representative cannot correct the product's malfunction over the telephone and you elect the exchange service, you must provide information pertaining to this Product and you must also provide a valid major credit card number. Your credit card will be charged up to the cost of a new Product if: (i) you do not return your original Product to Brother within five (5) business days; (ii) the malfunctions of your original Product are not covered by the limited warranty; MFC LIMITED WARRANTY (USA) BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE (For USA Only) (iii) the proper packaging instructions are not followed and has caused damage to the product; or (iv) the warranty period on your original Product has expired or has not been sufficiently validated with a copy of the proof of purchase (bill of sale). The Brother Customer Service Representative will ship the exchange Product via next business day delivery courier service, with return instructions and prepaid return air bill. Follow the return instructions. You must return the original Product in the same shipping carton in which the exchanged Product was received and include a copy of proof of purchase (bill of sale). Retain your original accessory items and a copy of the return air bill, signed by the courier. Limitations: Repair or replacement as described above is your sole and exclusive (that is, your only) remedy if this Product is defective. Brother is not responsible for damage to or loss of any equipment, media, programs or data related to the use of this Product. Except for that repair or replacement, Brother shall not be liable for any direct, indirect, incidental or consequential damages or specific relief. Because some states do not allow the exclusion or limitation of consequential or incidental damages, the above limitation may not apply to you. THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, WRITTEN OR ORAL, WHETHER EXPRESSED BY AFFIRMATION, PROMISE, DESCRIPTION, DRAWING, MODEL OR SAMPLE. ANY AND ALL WARRANTIES OTHER THAN THIS ONE, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. This Limited Warranty is the only warranty that Brother is giving for this Product. It is the final expression and the exclusive and only statement of Brother's obligations to you. It replaces all other agreements and understandings that you may have with Brother or its representatives. This Limited Warranty (and Brother's obligation to you) may not be changed in any way unless you and Brother sign the same piece of paper in which we (1) refer to this Product and your bill of sale date, (2) describe the change to this warranty and (3) agree to make that change. Product Support: Toll-free customer service and technical support is available for hardware operational assistance at 1800-284-4329. At any time, free technical support in the form of Frequently Asked Questions, troubleshooting tips and service center locator is available through our fax-back system at 1-800-521-2846 or Brother's Internet Web Site (www.brother.com). Now you can visit us on-line (www.brothermall.com), your complete source for genuine Brother Accessories and Supplies. BROTHER INTERNATIONAL CORPORATION 100 SOMERSET CORPORATE BLVD. BRIDGEWATER, NEW JERSEY 08807-0911 Please record your model and serial numbers and your date and location of Purchase below for your records. Keep this information with your proof of purchase (bill of sale) in case your Product is lost, stolen or requires service. Model # _______________________ Serial #________________________ Date of purchase: _______________ Store where purchased:___________ Location of store: ________________ Important: We recommend that you keep all originalpacking materials, in the event that you ship this product. MFC LIMITED WARRANTY (USA) v BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (For Canada Only) Pursuant to this limited warranty of 1 year from the date of purchase for labour and parts, Brother International Corporation (Canada) Ltd. ("Brother"), or its Authorized Service Centers, will repair this MFC/Facsimile machine free of charge if defective in material or workmanship. This Limited Warranty does not include cleaning, consumables (including, without limitation, print cartridges, print head, toner and drum) or damage caused by accident, neglect, misuse or improper installation or operation, any damage caused from service, maintenance, modifications, or tampering by anyone other than a Brother Authorized Service Representative, or from the use of supplies or consumable items that are non-Brother products. Operation of the MFC/Facsimile machine in excess of the specifications or with the Serial Number or Rating Label removed shall be deemed abuse and all repairs thereafter shall be the sole liability of the end-user/ purchaser. In order to obtain warranty service, the MFC/Facsimile machine must be delivered or shipped freight prepaid by the end user/purchaser to a "Brother" Authorized Service Center, together with your Proof of Purchase in the form of a Sales Receipt. For laser products: Failure to remove the Toner Cartridge (and Toner Drum Unit on applicable models) during shipping will cause severe damage to the MFC/Facsimile and will VOID the Warranty. (Refer to your Operation Manual for proper packaging.) For ink-jet products: Do not remove the ink cartridges during shipping. Damage to your print head resulting from packing without the ink cartridges will VOID your warranty. (Refer to your Operation Manual for proper packaging.) BROTHER DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY WAIVED. No oral or written information, advice or representation provided by Brother, its Authorized Service Centers, Distributors, Dealers, Agents or employees, shall create another warranty or modify this warranty. This warranty states Brother's entire liability and your exclusive remedy against Brother for any failure of the MFC/Facsimile machine to operate properly. Neither Brother nor anyone else involved in the development, production, or delivery of this MFC/Facsimile machine shall be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, arising from the use of or inability to use the product, even if advised by the end user/purchaser of the possibility of such damages. Since some Provinces do not allow the above limitation of liability, such limitation may not apply to you. This Limited Warranty gives you specific legal rights and you may also have other rights which vary from Providence to Providence. Warranty Service is available at Brother Authorized Service Centers throughout Canada. For Technical Support or for the name and location of your nearest Authorized Service Center call 1-800-853-6660. Within Montreal, please call 685-6464. Internet support: support@brother.ca or browse Brother's Web Site: www.brother.com Brother International Corporation (Canada) Ltd. 1 Rue Hôtel de Ville Dollard-Des-Ormeaux, QC H9B 3H6 We're at your side. ® vi LIMITED WARRANTY (CANADA) Quick Reference Guide Sending Faxes Automatic Transmission 3 Press or to select ON, and then press Menu/Set--OR-- For the next transmission only, press or to select NEXT FAX ONLY, and then press Menu/Set. 1 Place the original face down in the ADF. 2 Enter the fax number using One Touch (FAX models only), Speed Dial, Search or the dial pad. 3 Press Fax Start. Sending a Cover Page 4 For the next fax only, press or to select ON, and then press Menu/ Set. 1 Place the original face down in the ADF. 5 Press 1 to select additional settings --OR--Press 2 to fax. 2 Press Menu/Set, 2, 2, 8. 3 When NEXT FAX ONLY? appears, press Menu/Set. 6 Enter the fax number. 7 Press Fax Start. Receiving Faxes Select Receive Mode Press Receive Mode to select FAX ONLY, FAX/TEL, TAD:ANSWER MACH. or MANUAL. If you select FAX/TEL, make sure to set Ring Delay and F/T Ring Time. 4 Press or to select ON (or OFF), and then press Menu/Set. 5 Press or to select a comment, and then press Menu/Set. 6 Enter two digits to indicate the number of pages being sent, and then press Menu/Set. 7 Press 1 to select additional settings --OR--Press 2 if you are ready to fax. Manual Reception 1 Pick up the handset. 2 Press Fax Start if you hear fax tones (beeps). 8 Enter the fax number. 9 Press Fax Start. Real Time Transmission You can send faxes in real time. 3 When the LCD shows RECEIVING, replace the handset. 1 Place the original face down in the ADF. 2 Press Menu/Set, 2, 2, 6. QUICK REFERENCE GUIDE vii Storing Numbers Storing One Touch Dial Numbers (For FAX models only) Search/Speed Dial 1 Press Search/Speed Dial, then enter the first letter of the name you're looking for. 1 Press Menu/Set, 2, 3, 1. 2 Press the One Touch key where you want to store the number. 2 Press memory. or to search the 3 Enter a number (up to 20 digits), and then press Menu/Set. 3 When the name is displayed, lift the handset--OR--Press Hook. 4 Enter a name (or leave it blank), and then press Menu/Set. 4 Press Fax Start to dial. (If you pressed Hook to dial, pick up the handset when the other party answers.) 5 Press Stop/Exit. Storing Speed Dial Numbers 1 For the FAX press Menu/Set, 2, 3, 2. For the MFC, press Menu/Set, 2, 3, 1. 5 To hang up, replace the handset. Making Copies Making a Single Copy 2 Enter a two-digit Speed Dial number, and then press Menu/Set. For FAX-2900 and FAX-3800, enter a three-digit Speed Dial number, and then press Menu/Set. 1 Place the original face down in the 2 ADF. Press Copy. 3 Enter a number (up to 20 digits), and then press Menu/Set. Making Multiple Copies 1 Place the original face down in the ADF. 4 Enter a name (or leave it blank), and then press Menu/Set. 2 Use the dial pad to enter the number of copies you want. 5 Press Stop/Exit. Telephone Operation One Touch Dialing / Speed Dialing 3 Press Copy. Brother fax-back system : In USA: 1-800-521-2846 In Canada: 1-800-681-9838 1-514-685-5381 1 Pick up the handset--OR--Press Hook and listen for a dial tone. 2 When you hear the dial tone, press the One Touch key of the location you want to call (FAX models only) --OR--Press Search/Speed Dial, press #, then press the two-digit Speed Dial number. (If you pressed Hook to dial, pick up the handset when the other party answers.) Brother Global Web Site : http://www.brother.com Frequently Asked Questions (FAQs) http://solutions.brother.com Brother Accessories & Supplies: In USA: 1-888-879-3232 (voice) 1-800-947-1445 (fax) http://www.brothermall.com 3 To hang up, replace the handset. viii QUICK REFERENCE GUIDE In Canada: 1-800-668-2768 (voice) How to Access the Complete Owner's Manual (For MFC-4800 Only) This Owner's Manual does not contain the information for the Printer, Scanner and PC Fax. When you are ready to learn detailed information about these operations, read the complete Owner's Manual that is included on the CD-ROM. To View On-Line Documentation (For Windows® Users): 1 Turn on your PC. Insert the CD-ROM into the CD-ROM drive. 2 If the model name screen appears, click your model name. The CD-ROM main menu will appear. 3 Click On-Line Documentation. 4 Click the documentation you want to read. Note If this window does not appear, use Windows® Explorer to run the setup.exe program from the root directory of the Brother CD-ROM. To View On-Line Documentation (For Macintosh® Users): 1 Turn on your Macintosh. Insert the CD-ROM into your CD-ROM drive. The following window will appear. 2 Double-click the Documents icon. 3 If you see English and French folders, double-click your language. 4 Double-click the icon for the documentation you want to read. HOW TO ACCESS THE COMPLETE OWNER'S MANUAL (FOR MFC-4800 ONLY) ix How to Access Brother Support (For MFC-4800 Only) (For Windows® Only) You can find all the contacts you will need, such as Web support (Brother Solutions Center), Customer Service and Brother Authorized Service Centers. · Click Brother Support on the main menu. The following screen will appear: I To access our web site (www.brother.com), click Brother Home Page. I To view all Brother Numbers, including Customer Service numbers for the USA and Canada, click Support Information. I To access the USA Brother online shopping mall (www.brothermall.com) for additional product and services information, click Brother Mall.com. I For the latest news and product support information (http://solutions.brother.com), click Brother Solutions Center. I To return to the main screen, click Back--OR--If you have finished your setup, click Exit. Download the Printer Driver from the Brother Web Site (For FAX-2900 and FAX-3800 Only) You can download the Brother Printer Driver and access information from the Brother Solutions Center. Visit us at: http://solutions.brother.com x HOW TO ACCESS BROTHER SUPPORT (FOR MFC-4800 ONLY) (FOR WINDOWS ® ONLY) Table of Contents 1 Introduction ..................................................................................... 1-1 Using This Manual ..................................................................... 1-1 Finding Information............................................................. 1-1 Conventions Used in this Manual........................................ 1-1 Test Sheet Procedure and Product Registration (For USA Only) ...................................................................... 1-2 To Complete Your MFC-4800 Registration On-Line (For MFC-4800 Only): ................................................... 1-2 FAX-2800, FAX-2900 and FAX-3800 Control Panel Overview.......................................................... 1-3 MFC-4800 Control Panel Overview .......................................... 1-5 About Fax Machines .................................................................. 1-7 Custom Features .................................................................. 1-7 Do You Have Voice Mail on the Phone Line? ............... 1-7 Why Should There Be Trouble? ..................................... 1-7 How Can You Avoid Possible Problems? ...................... 1-7 Fax Tones and Handshake................................................... 1-7 ECM (Error Correction Mode)............................................ 1-8 Assembly and Connections............................................................. 2-1 Packing List................................................................................ 2-1 Choosing a Location................................................................... 2-2 Assembly.................................................................................... 2-3 Installing the Drum Unit Assembly (with Toner Cartridge) .................................................... 2-3 Setting Up the FAX/MFC ................................................... 2-5 Loading Paper...................................................................... 2-7 Acceptable Paper ................................................................. 2-7 Paper Capacity of Multi-purpose Sheet Feeder................... 2-8 Connecting an External Telephone ..................................... 2-9 Connecting an External Telephone Answering Device (TAD)............................................... 2-9 Sequence ......................................................................... 2-9 Connections................................................................... 2-10 Outgoing Message (OGM) on External TAD............... 2-11 Special Line Considerations .............................................. 2-11 Roll-Over Phone Lines ................................................. 2-11 Two-Line Phone System............................................... 2-11 xi 2 Converting Telephone Wall Outlets ............................. 2-12 Installing FAX/MFC, External Two-Line TAD and Two-Line Telephone ................................................ 2-12 Multi-Line Connections (PBX) ......................................... 2-13 If You Are Installing the FAX/MFC to Work with a PBX: .................................................... 2-13 Custom Features on Your Phone Line............................... 2-14 3 On-Screen Programming................................................................ 3-1 User-Friendly Programming....................................................... 3-1 Menu Selection Table.......................................................... 3-1 Alternating Displays ............................................................ 3-1 Navigation Keys ......................................................................... 3-2 Initial Setup...................................................................................... 4-1 Getting Started............................................................................ 4-1 Setting the Paper Size .......................................................... 4-1 Setting the Date and Time ................................................... 4-1 Setting the Station ID .......................................................... 4-2 Entering Text................................................................... 4-2 Inserting Spaces .............................................................. 4-3 Making Corrections......................................................... 4-3 Repeating Letters ............................................................ 4-3 Special Characters and Symbols ..................................... 4-3 Setting the Ring Volume ..................................................... 4-4 Setting the Beeper Volume.................................................. 4-4 Setting the Speaker Volume ................................................ 4-4 Setting the Handset Volume ................................................ 4-5 Choosing the Handset Volume (For Volume Amplify) ...... 4-5 Setting Volume Amplify ..................................................... 4-6 Memory Storage .................................................................. 4-6 Turning On Automatic Daylight Savings Time .................. 4-7 Toner Save........................................................................... 4-7 Sleep Mode .......................................................................... 4-7 Setting Tone/Pulse Dialing Mode (For Canada Only) ........ 4-7 Setup Receive................................................................................... 5-1 Basic Receiving Operations ....................................................... 5-1 Choosing the Receive Mode................................................ 5-1 To Select or Change Your Receive Mode ...................... 5-2 Setting the Ring Delay......................................................... 5-2 4 5 xii Setting the F/T Ring Time (For FAX/TEL Mode Only)..... 5-3 Easy Receive ....................................................................... 5-3 Printing a Reduced Incoming Fax (Auto Reduction) ............................................................ 5-4 Setting the Print Density...................................................... 5-4 Advanced Receiving Operations................................................ 5-5 Operation from Extension Telephones................................ 5-5 For FAX/TEL Mode Only .............................................. 5-5 Changing the Remote Codes........................................... 5-5 Printing a Fax in Memory.................................................... 5-6 Polling.................................................................................. 5-6 Setting Up Polling Receive............................................. 5-6 Setting Up Sequential Polling Receive ........................... 5-6 Canceling a Scheduled Job.................................................. 5-7 6 Setup Send ....................................................................................... 6-1 Before You Begin....................................................................... 6-1 Using the ADF (Automatic Document Feeder)................... 6-1 Sending Faxes with Multiple Settings................................. 6-2 Manual Transmission .......................................................... 6-2 Automatic Transmission...................................................... 6-2 Manual and Automatic Fax Redial...................................... 6-3 Dual Access ......................................................................... 6-3 Real Time Transmission...................................................... 6-3 Checking Job Status ............................................................ 6-4 Canceling a Job While Scanning the Original..................... 6-4 Canceling a Job in Memory................................................. 6-4 Basic Sending Operations .......................................................... 6-5 Contrast................................................................................ 6-5 Fax Resolution..................................................................... 6-5 Composing Electronic Cover Page...................................... 6-6 Composing Your Own Comments.................................. 6-6 Cover Page for the Next Fax Only.................................. 6-7 Always Send a Cover Page ............................................. 6-7 Using a Printed Cover Page ............................................ 6-8 Advanced Sending Operations ................................................... 6-8 Overseas Mode .................................................................... 6-8 Delayed Timer ..................................................................... 6-9 Delayed FAX....................................................................... 6-9 Delayed Batch Transmission ............................................ 6-10 Setting Up Polled Transmit ............................................... 6-10 xiii 7 Auto Dial Numbers and Dialing Options ..................................... 7-1 Storing Numbers for Easy Dialing ............................................. 7-1 Storing One Touch Dial Numbers (For FAX Models Only).. 7-1 Storing Speed Dial Numbers ............................................... 7-2 Changing One Touch (For FAX Models Only) and Speed Dial Numbers ....................................................... 7-2 Setting Up Groups for Broadcasting ................................... 7-3 Dialing Options .......................................................................... 7-4 Manual Dialing .................................................................... 7-4 Search .................................................................................. 7-4 Speed Dialing ...................................................................... 7-5 One Touch Dialing (For FAX Models Only) ...................... 7-5 Access Codes and Credit Card Numbers............................. 7-6 Broadcasting ........................................................................ 7-7 Pause.................................................................................... 7-8 Hold ..................................................................................... 7-8 Fax Redial............................................................................ 7-8 Tone/Pulse (For Canada Only) ............................................ 7-8 Telephone Services .......................................................................... 8-1 Custom Features ......................................................................... 8-1 Distinctive Ring................................................................... 8-1 What Does Your Telephone Company's "Distinctive Ring" Do?............................................... 8-1 What Does Brother's "Distinctive Ring" Do? ................ 8-1 Do You Have Voice Mail?.............................................. 8-2 Before You Choose the Ring Pattern to Register ........... 8-2 VERY IMPORTANT ..................................................... 8-3 Registering the Distinctive Ring Pattern......................... 8-3 Caller ID .............................................................................. 8-3 Viewing Caller ID List.................................................... 8-4 Printing Caller ID List..................................................... 8-4 Call Waiting Caller ID......................................................... 8-4 CallManage (For USA Only) ..................................................... 8-5 Registration with CallManage - Requires Changing Your Carrier Selection.................................... 8-5 Sending a Fax Using CallManage (For Domestic and International Long Distance Calls Only!)....................... 8-6 Placing a Long Distance Telephone Call Using CallManage........................................................... 8-6 Customer Support ................................................................ 8-6 8 xiv Disclaimer ....................................................................... 8-6 9 Remote Fax Options........................................................................ 9-1 Fax Forwarding/Paging .............................................................. 9-1 Programming a Fax Forwarding Number............................ 9-1 Programming Your Pager Number...................................... 9-1 Setting Fax Storage .................................................................... 9-2 Backup Print ........................................................................ 9-2 Changing the Remote Retrieval Access Code............................ 9-3 Remote Retrieval........................................................................ 9-3 Using the Remote Retrieval Access Code........................... 9-3 Remote Commands ............................................................. 9-4 Retrieving Fax Messages..................................................... 9-5 Changing the Fax Forwarding Number............................... 9-5 Printing Reports ............................................................................ 10-1 FAX/MFC Settings and Activity.............................................. 10-1 Customizing the Transmission Verification Report .......... 10-1 Setting the Fax Activity Report Interval ........................... 10-2 Using the Reports Key....................................................... 10-2 To Print a Report........................................................... 10-3 Making Copies............................................................................... 11-1 Using the FAX/MFC as a Copier............................................. 11-1 Making a Single Copy ....................................................... 11-1 Making Multiple Copies.................................................... 11-1 Out of Memory Message ................................................... 11-2 Temporary Copy Settings......................................................... 11-2 Copying with Multiple Settings......................................... 11-2 Using the Enlarge/Reduce Key ......................................... 11-3 Using the Options Key ...................................................... 11-4 Copy Mode (Type of Original).......................................... 11-4 Copy Contrast.................................................................... 11-4 Special Copy Options ........................................................ 11-5 2 in 1 ............................................................................. 11-5 4 in 1 ............................................................................ 11-5 Changing the Default Copy Settings........................................ 11-6 Copy Mode (Type of Original).......................................... 11-6 Copy Contrast.................................................................... 11-6 10 11 xv 12 Important Information ................................................................. 12-1 Standard Telephone and FCC Notices ..................................... 12-1 Laser Safety................................................................... 12-2 FDA Regulations........................................................... 12-2 Federal Communications Commission (FCC) Declaration of Conformity (For USA Only)................. 12-3 Important....................................................................... 12-3 Industry Canada Compliance Statement ....................... 12-4 Important--About the Interface Cable (For FAX-2900, FAX-3800, MFC-4800 Only) ....... 12-4 Warranty........................................................................ 12-4 International ENERGY STAR® Compliance Statement.............................................. 12-4 Important Safety Instructions ................................................... 12-5 Trademarks............................................................................... 12-7 Troubleshooting and Routine Maintenance ............................... 13-1 Troubleshooting........................................................................ 13-1 Error Messages .................................................................. 13-1 Document Jam ................................................................... 13-5 Paper Jam........................................................................... 13-5 Paper is Jammed in the Multi-purpose Sheet Feeder.... 13-6 Paper is Jammed near the Drum Unit or in the Fuser Unit ....................................................... 13-6 If You Are Having Difficulty with Your FAX/MFC ........ 13-7 Packing and Shipping the FAX/MFC .................................... 13-14 Routine Maintenance.............................................................. 13-16 Cleaning the Document Scanner ..................................... 13-16 Cleaning the Printer ......................................................... 13-17 Cleaning the Drum Unit .................................................. 13-18 Replacing the Toner Cartridge ........................................ 13-19 Replacing the Drum Unit................................................. 13-23 Glossary........................................................................................... G-1 Specifications ................................................................................... S-1 Product Description ............................................................. S-1 Fax ....................................................................................... S-1 Printer (For FAX-2900, FAX-3800, MFC-4800 Only)....... S-2 Computer Requirements (For FAX-2900, FAX-3800, MFC-4800 Only) .............. S-3 13 14 15 xvi Electrical and Environment ................................................. S-3 Parallel Interface.................................................................. S-4 USB (Universal Serial Bus) Interface ................................. S-4 16 17 Index ..................................................................................................I-1 Remote Retrieval Access Card...................................................... R-1 xvii 1 1Introduction Using This Manual Thank you for purchasing a Brother fax machine or multi-function center (FAX/ MFC). This FAX/MFC has been designed to be simple to use, with LCD screen prompts to guide you through programming your MFC. However, you can use your FAX/MFC to its fullest potential by taking a few minutes to read this manual. Additionally, your FAX/MFC has a Reports key. Press Reports and 1 to print a list of basic step instructions and explanations. Finding Information All chapter headings and subheadings are listed in the Table of Contents. You will be able to find information about a specific feature or operation by checking the Index in the back of this manual. Conventions Used in this Manual Throughout this manual you'll see special symbols alerting you to important information, warnings, and actions to perform. For clarification, and to help you choose the correct key presses, we've added illustrations of some LCD messages. boldface italics bubble dot Bold typeface identifies a specific key on the FAX/MFC control panel. Italics typeface emphasize an important point, or refer you to related topic. Bubble Dot typeface identifies the messages on the LCD of the FAX/ MFC. Warnings detail precautions you must take to avoid possible personal injury. Cautions specify procedures you must follow or avoid to prevent possible damage to the FAX/MFC. Note Notes tell you the proper response for a situation that may occur. FYI tips provide details about how the current operation interacts with other features. Improper Setup alerts you to devices and procedures that are not compatible with the FAX/MFC. 1-1 INTRODUCTION