User manual BROTHER FAX-827

USER'S GUIDE FAX-817 Series FAX-827 Series FAX-837MC Series ® If you need to call Customer Service Please complete the following information for future reference: Model Number: FAX-817, FAX-827, FAX-837MC Serial Number:* Date of Purchase: Place of Purchase: * The serial number is on the bottom of the unit. Retain this User's Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. This User's Guide is for the following models. FAX-817 is FAX-817 and FAX-817S FAX-827 is FAX-827 and FAX-827S FAX-837MC is FAX-837MC and FAX-837MCS ©1996-2006 Brother Industries, Ltd. THIS EQUIPMENT IS DESIGNED TO WORK WITH A TWO WIRE ANALOGUE PSTN LINE FITTED WITH THE APPROPRIATE CONNECTOR. APPROVAL INFORMATION Brother advises that this product may not function correctly in a country other than where it was originally purchased, and does not offer any warranty in the event that this product is used on public telecommunication lines in another country. Compilation and Publication Notice Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications. The contents of this manual and the specifications of this product are subject to change without notice. Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication. i Safety precautions To use the fax machine safely Please refer to these instructions for later reference and before attempting any maintenance. WARNING There are high voltage electrodes inside the fax machine. Before you clean the fax machine, make sure you have unplugged the telephone line cord first and then the power cord from the electrical socket. Do not handle the plug with wet hands. Doing this might cause an electrical shock. After you have just used the fax machine, some internal parts are extremely HOT! Please be careful. WARNING Use caution when installing or modifying telephone lines. Never touch telephone wires or terminals that are not insulated unless the telephone line has been disconnected at the wall socket. Never install telephone wiring during a lightning storm. Never install a telephone socket in a wet location. This product must be installed near an electrical socket that is easily accessible. In case of emergencies, you must disconnect the power cord from the electrical socket in order to shut off power completely. ii IMPORTANT SAFETY INSTRUCTION When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: 1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or washing machine, in a wet basement or near a swimming pool. 2. Avoid using this product (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning. 3. Do not use this product to report a gas leak in the vicinity of the leak. 4. Use only the power cord provided with the fax machine. SAVE THESE INSTRUCTIONS Choosing a location Place the fax machine on a flat, stable surface that is free of vibration and shocks, such as a desk. Put the fax machine near a telephone socket and a standard, grounded electrical socket. Choose a location where the temperature remains between 10°C - 35°C. Caution Avoid placing the fax machine in a high-traffic area. Do not place near heaters, air conditioners, water, chemicals, or refrigerators. Do not expose the fax machine to direct sunlight, excessive heat, moisture, or dust. Do not connect the fax machine to electrical sockets controlled by wall switches or automatic timers. Disruption of power can wipe out information in the fax machine's memory. Do not connect the fax machine to electrical sockets on the same circuit as large appliances or other equipment that might disrupt the power supply. Avoid interference sources, such as speakers or the base units of cordless phones. iii iv Quick Reference Guide Sending faxes Automatic transmission 6 1 2 3 Insert the document face down in the ADF (up to 10 pages). Enter the fax number you want to call. Press Fax Start. 7 1 2 Press or to select if you set ANTI JUNK to ON (or OFF) and press Menu/Set. (Not available in Australia and New Zealand) Press Stop/Exit. Storing Speed-Dial numbers Press Menu/Set, 6, 2. Using the dial pad, enter a two-digit Speed-Dial location number (00-99 for FAX-827/837MC or 01-60 for FAX-817), and then press Menu/Set. Enter a number (up to 20 digits), and then press Menu/Set. Enter a name (up to 15 characters) or leave it blank, and then press Menu/Set. Press or to select the type of number and press Menu/Set. Press or to select if you set ANTI JUNK (Not available in Australia and New Zealand) to ON (or OFF) and press Menu/Set. Press Stop/Exit. Receiving faxes Select Receive Mode 1 For FAX-817/827, press Receive Mode to select FAX ONLY, FAX/TEL, TAD:ANSWER MACH. or MANUAL. For FAX-837MC, press Receive Mode to select FAX ONLY, FAX/TEL, or MANUAL. Press to select MC:MSG CTR. If you select FAX/TEL, make sure you set Ring Delay and F/T Ring Time. (See Setting the Ring Delay on page 5-2 and Setting the F/T Ring Time (FAX/TEL mode only) on page 5-3.) 3 4 5 6 Storing numbers Storing One-Touch Dial numbers 7 Dialling operations One-Touch Dialling 1 2 3 4 5 Press Menu/Set, 6, 1. Press a One-Touch key where you want to store a number. Enter a number (up to 20 digits), and then press Menu/Set. Enter a name up to 15 characters (or leave it blank), and then press Menu/Set. Press or to select the type of number and press Menu/Set. 1 2 3 Insert the document face down in the ADF. Press the One-Touch key of the number you want to call. Press Fax Start. v Speed-Dialling Insert the document face down in the ADF. 2 Press Search/Mute, then press # and the two-digit Speed-Dial number. 3 Press Fax Start. Using Search Recording OGM 1 1 2 3 4 5 1 2 1 2 3 4 Insert the document face down in the ADF. Press Search/Mute and use the dial pad to enter the first letter of the name you are looking for. Press or to search the memory. Press Fax Start, when the LCD shows the name you want to call. Press Menu/Set, 8, 4. Press or to select MSG CTR OGM, and then press Menu/Set. Press or to reach RECORD MSG, and then press Menu/Set. Pick up the handset to record a message. Replace the handset. Playing a Voice Message Press Play/Record. Use (RWD) to repeat a message. Use (FWD) to skip a message. Press Stop/Exit. 3 1 2 Making copies Making a single copy Printing a Fax Message Press Play/Record. After voice messages have played, press 1. 1 2 Insert the document face down in the ADF. Press Copy/Reports twice. Erasing Messages To erase voice messages individually Sorting multiple copies 1 2 3 4 5 Insert the document face down in the ADF. Press Copy/Reports. Enter the number of copies you want (up to 99). Press Menu/Set. Press or to select SORT, and then press Copy/Reports. 1 2 3 4 Press Play/Record. Press Erase after the two short beeps. Press 1. Press Stop/Exit. To erase messages all at once 1 2 Message Centre (FAX-837MC only) Turning ON Message Centre Mode 1 2 Record the Outgoing Message (MSG CTR OGM). Press until it lights. 3 4 Press Erase. Press or to select ERASE ALL VOICE?, ERASE ALL DOC?, ERASE ALL MSG.?, and then press Menu/Set. Press 1. Press Stop/Exit. vi Table of Contents 1 Introduction ...........................................................1-1 Using this Guide ............................................................. 1-1 Finding information .................................................... 1-1 Symbols used in this Guide ....................................... 1-1 Part names ................................................................ 1-2 FAX-817/827 control panel overview .............................. 1-3 FAX-837MC control panel overview ............................... 1-5 Fax tones and handshake ......................................... 1-7 ECM (Error Correction Mode).................................... 1-7 Connections .................................................................... 1-8 Connecting an external telephone ............................. 1-8 Connecting an external telephone answering device (TAD)....................................................................... 1-8 Multi-Line connections (PABX) ................................ 1-10 2 Paper ......................................................................2-1 About paper .................................................................... 2-1 Handling and using plain paper ................................. 2-1 How to load paper...................................................... 2-2 3 On-Screen Programming ......................................3-1 User-friendly programming ............................................. 3-1 Menu table ................................................................. 3-1 Memory Storage (FAX-837MC only) ......................... 3-1 Navigation keys .............................................................. 3-2 4 Initial Setup ............................................................4-1 Getting started ................................................................ 4-1 Setting the Date and Time ......................................... 4-1 Setting the Station ID................................................. 4-2 Setting the Beeper Volume........................................ 4-4 Setting the Speaker Volume ...................................... 4-4 Setting the Ring Volume ............................................ 4-4 Setting PABX (Australia and New Zealand only)....... 4-5 Setting Tone or Pulse dialling mode (Not available for New Zealand).............................. 4-5 Melody Settings (FAX-837MC only) ............................... 4-6 Setting the Ring Pattern............................................. 4-6 Setting the Music on Hold.......................................... 4-6 Setting the Melody Alarm........................................... 4-6 5 Setup Receive ........................................................5-1 Basic receiving operations .............................................. 5-1 Choosing the Receive Mode...................................... 5-1 Setting the Ring Delay .............................................. 5-2 Setting the F/T Ring Time (FAX/TEL mode only) ...... 5-3 Recording the Fax/Tel Outgoing Announcement (FAX/TEL OGM) (FAX-837MC only)....................... 5-3 vii Fax Detect ................................................................. 5-4 Printing a reduced incoming fax (Auto Reduction) .... 5-4 Reception into memory.............................................. 5-5 Receiving a fax at the end of a conversation............. 5-5 Advanced receiving operations....................................... 5-6 Operation from extension telephones........................ 5-6 For FAX/TEL mode only ............................................ 5-6 Remote Call Transfer................................................. 5-6 Changing the remote codes ...................................... 5-7 Printing a fax from the memory (FAX-817/827) ......... 5-8 Polling ........................................................................ 5-8 Sequential Polling ...................................................... 5-9 Telephone Services ...................................................... 5-10 Caller ID (Caller IDentification) (Not available for some countries) ........................ 5-10 Advantages of Caller ID........................................... 5-10 How Does the Caller ID Work?................................ 5-11 Selecting a Caller ID from the Memory for Call Reply......................................................... 5-12 Telephone Service for Australia (Telstra® FaxStream® Duet®) ..................................... 5-14 Distinctive Ringing (Telstra® FaxStream® Duet®) .... 5-14 Telephone Service for New Zealand ............................ 5-16 FaxAbility ................................................................. 5-16 Telephone Service for Some Countries ........................ 5-18 Distinctive Ringing (For Singapore and Hong Kong) ........................... 5-18 6 Setup Send.............................................................6-1 How to dial ...................................................................... 6-1 Manual dialling........................................................... 6-1 One-Touch dialling..................................................... 6-1 Speed-dialling ............................................................ 6-1 Search ....................................................................... 6-1 Fax Redial.................................................................. 6-2 How to fax ....................................................................... 6-2 Automatic transmission.............................................. 6-2 Manual transmission.................................................. 6-3 Sending a fax at the end of a conversation ............... 6-3 Basic sending operations................................................ 6-3 Sending faxes using multiple settings........................ 6-3 Contrast ..................................................................... 6-4 Fax resolution ............................................................ 6-4 Multiple Resolution Transmission .............................. 6-5 Cancelling a fax in progress ...................................... 6-5 Cancelling a scheduled job........................................ 6-5 Advanced sending operations ........................................ 6-6 Composing the electronic Cover Page (FAX-827/837MC only) ........................................... 6-6 Broadcasting.............................................................. 6-8 Overseas Mode ......................................................... 6-8 Call Reservation (FAX-827/837MC only)................... 6-9 Delayed Fax............................................................. 6-10 viii Setting up Polled Transmit (Standard)..................... 6-11 Setup for Polling Transmit with Secure Code .......... 6-11 Secure Polling.......................................................... 6-12 Memory Transmission ............................................. 6-12 Out of Memory message ......................................... 6-13 Interrupting Delayed Fax and Polled Transmit jobs........................................................................ 6-13 TX Lock System....................................................... 6-13 7 Quick-Dial numbers and dialling options............7-1 Storing numbers for easy dialling ................................... 7-1 Storing One-Touch Dial numbers/Storing Junk Fax/Call numbers ................................................... 7-1 Storing Speed-Dial numbers/Storing Junk Fax/Call numbers .................................................................. 7-2 Changing One-Touch and Speed-Dial numbers........ 7-3 Setting up Groups for Broadcasting........................... 7-4 Dialling options ............................................................... 7-5 Manual dialling........................................................... 7-5 On Hook dialling ........................................................ 7-5 One-Touch dialling..................................................... 7-6 Speed-Dialling ........................................................... 7-6 Search ....................................................................... 7-7 Pause......................................................................... 7-7 Mute........................................................................... 7-7 Answering Calls with the Speaker Phone (FAX-837MC only) .................................................. 7-7 Redial (Telephone) .................................................... 7-8 Redial (Fax) ............................................................... 7-8 Tone or Pulse ............................................................ 7-8 8 Remote Fax Options (FAX-817/827 only) ............8-1 Fax Forwarding ............................................................... 8-1 Setting up Fax Forwarding......................................... 8-1 Setting Fax Storage ........................................................ 8-2 Turning off Remote Fax Options................................ 8-2 Setting your remote access code ................................... 8-2 Remote Retrieval ............................................................ 8-3 Using your remote access code ................................ 8-3 Remote commands.................................................... 8-4 Retrieving fax messages ........................................... 8-5 Changing your Fax Forwarding number .................... 8-5 9 Message Centre (FAX-837MC only) .....................9-1 Message Centre Mode ................................................... 9-1 Setting Up Message Centre....................................... 9-1 Setting up voice store ................................................ 9-1 Setting Fax Forward/Fax Storage.............................. 9-2 Recording the Message Centre's Outgoing Message (TAD MESSAGE) ................................................... 9-3 Activating Message Centre Mode.............................. 9-4 Message Indicator ..................................................... 9-4 Playing Voice Messages............................................ 9-5 ix Printing a Fax Message ............................................. 9-5 Backup Printing Option .............................................. 9-5 Erasing Messages ..................................................... 9-6 Setting the maximum time for incoming messages .... 9-6 Setting the Toll Saver ................................................ 9-7 ICM Recording Monitor ............................................. 9-7 Recording a Conversation ......................................... 9-7 Remote Retrieval ............................................................ 9-8 Using the Remote Access Code................................ 9-8 Setting your Remote Access Code............................ 9-8 Remote commands.................................................... 9-9 Retrieving the Memory Status List........................... 9-10 Retrieving Fax Messages ........................................ 9-10 Changing the Fax Forwarding Number.................... 9-11 10 Printing reports ...................................................10-1 FAX settings and activity .............................................. 10-1 Customizing the Transmission Verification Report ................................................................... 10-1 Setting the Journal Period ....................................... 10-1 Printing reports ........................................................ 10-2 How to print a report ................................................ 10-2 11 Making copies......................................................11-1 Using the fax machine as a copier................................ 11-1 Copy operations............................................................ 11-1 Making a single copy ............................................... 11-1 Copy options: Single or Multiple copies, Sort/Stack, Reduce/Enlarge .................................................... 11-2 Legal limitations ............................................................ 11-3 12 Important information .........................................12-1 Important safety instructions for Ausralia...................... 12-1 Important Information for New Zealand ........................ 12-2 Important Safety Instructions .................................. 12-2 Important Information for Some Countries.................... 12-5 Important Safety Instructions ................................... 12-5 Trademarks................................................................... 12-7 Shipment of the fax machine ........................................ 12-7 13 Troubleshooting and routine maintenance.......13-1 Troubleshooting ............................................................ 13-1 Error messages ....................................................... 13-1 Compatibility ............................................................ 13-4 Document Jam or Paper Jam .................................. 13-4 If you are having difficulty with the fax machine ...... 13-6 Routine maintenance .................................................... 13-8 Cleaning the print head............................................ 13-8 Cleaning the scanner............................................... 13-9 Changing the ribbon ................................................ 13-9 G Glossary ................................................................G-1 x S Specifications ....................................................... S-1 General ........................................................................... S-1 Copy ............................................................................... S-1 Fax .................................................................................. S-2 I A Index ........................................................................I-1 Accessory List ......................................................A-1 xi 1 Introduction Using this Guide Thank you for buying a Brother fax machine. This fax machine is simple to use, with LCD screen instructions to guide you through programming it. You can make the most of the fax machine by reading this Guide. Finding information All the chapter headings and subheadings are listed in the Table of Contents. You will be able to find information about a specific feature or operation by checking the Index at the back of this Guide. Symbols used in this Guide Throughout this Guide you'll see special symbols alerting you to important warnings, notes and actions. To make things clearer and to help you press the correct keys, we used special fonts and added some of the messages that will appear in the LCD. Bold Italics Bold typeface identifies specific keys on the fax machine control panel. Italicized typeface emphasizes an important point or refers you to a related topic. Courier New Courier New typeface identifies the messages on the LCD of the fax machine. Warnings inform you what to do to avoid possible personal injury. Electrical Hazards alert you to possible electrical shock. Cautions specify procedures you must follow or avoid to prevent possible damage to the fax machine. Notes tell you how you should respond to a situation that may arise or give tips about how the current operation works with other features. Improper Setup alerts you to devices and operations that are not compatible with the fax machine. 1-1 Introduction Part names Front view 1 Power Cord (Example for Australia) 2 Telephone Line Cord 3 Telephone Handset 8 Paper Guides 4 Handset Curled Cord 9 Control Panel 10 Cover Open Lever Description Use to connect the fax machine to the electrical socket. Connect the fax machine to a telephone wall socket. Use when receiving or making voice calls. Use to connect the handset to the fax machine. Supports the document in the ADF. Supports the paper in the paper tray. Load paper here. Press and slide to fit the document width. Use the keys and display to control the fax machine. To open the top cover, lift this lever. 5 Document Support 6 Paper Wire Extension 7 Paper Tray No. Name 1 2 3 4 5 6 7 8 9 10 Power Cord Telephone Line Cord Telephone Handset Handset Curled Cord Document Support Paper Wire Extension Paper Tray Paper Guides Control Panel Cover Open Lever Back view 11 AC Power Connector 13 External Telephone Line Socket 12 Telephone Line Socket No. Name 11 12 13 AC Power Connector Telephone Line Socket (LINE) External Telephone Line Socket (EXT.) Description Plug in the power cord here. Plug in the telephone line here. Plug in the telephone line of an external telephone here. Introduction 1-2 FAX-817/827 control panel overview (FAX-827 panel is the same as FAX-817) 1 13 2 12 11 3 4 5 6 7 8 9 10 1 LCD (Liquid Crystal Display) Displays messages on the screen to help you set up and use your fax machine. 2 Dial Pad Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the fax machine. The # key lets you temporarily switch the dialling type during a telephone call from "PULSE" to "TONE" (not available in New Zealand). 3 Recall Use this key to gain access to an outside line (for Australia and New Zealand only) and/or to recall the operator or transfer a call to another extension when it is connected to a PABX. 4 Hook Lets you dial telephone and fax numbers without lifting the handset. 5 Redial/Pause Redials the last number you called. It also inserts a pause in Quick-Dial numbers. 6 Search/Mute Lets you look up numbers stored in the dialling memory, lets you put calls on hold and lets you dial stored numbers by pressing # and a two-digit number. 7 Receive Mode Use to select how your fax machine will handle incoming calls. 8 Resolution Adjusts the resolution when you send a fax or make a copy. 9 Stop/Exit Stops a fax, cancels an operation or exits from the menu. : Fax Start Starts an operation, such as sending a fax. 1-3 Introduction A Copy/Reports With document in the ADF: Makes a copy. Without document in the ADF: Lets you access the Reports menu. B One-Touch Keys These keys give you instant access to previously stored Quick-Dial numbers. C Navigation Keys: Menu/Set The same key is used for menu and set operations. Lets you access the menu to program and store your settings in the fax machine. or Press to scroll forward or backward to see a menu selection. --OR-- You can press these keys to adjust the beeper, ring or speaker volume. or Press to scroll through the menus and options. You can also use these keys to do a numerical search for stored numbers. Introduction 1-4 FAX-837MC control panel overview 17 16 15 1 2 14 3 13 12 4 5 6 7 8 9 10 11 1 LCD (Liquid Crystal Display) Displays messages on the screen to help you set up and operate your fax machine. 2 Play/Record Lets you listen to voice messages and print fax messages stored in memory. This also lets you record telephone calls. 3 Dial Pad Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the fax machine. # key lets you switch the dialling type during a telephone call from "PULSE" to "TONE" (not available in New Zealand). 4 Recall Use this key to gain access to an outside line (for Australia and New Zealand only) and/or to recall the operator or transfer a call to another extension when it is connected to a PABX. 5 Speaker Phone Lets you speak to another party without lifting the handset. 6 Redial/Pause Redials the last number you called. It also inserts a pause in Quick-Dial numbers. 7 Search/Mute Lets you look up numbers stored in the dialling memory, lets you put calls on hold and lets you dial stored numbers by pressing # and a two-digit number. 8 Receive Mode Use to select how your fax machine will handle incoming calls. 9 Resolution Adjusts the resolution when you send a fax or make a copy. : Stop/Exit Stops a fax, cancels an operation or exits from the menu. A Fax Start Starts an operation, such as sending a fax. 1-5 Introduction B Copy/Reports With a document in the ADF: Makes a copy. Without a document in the ADF: Lets you access the Reports menu. C One-Touch Dial Keys These keys give you instant access to previously stored Quick-Dial numbers. D Erase Lets you delete voice messages, all fax messages or all messages. E (Microphone) Picks up your voice when you speak to another party using Speaker Phone. Digital TAD Lets you activate Message Centre. Also, notifies you that you have voice or fax messages in the memory. F G Navigation Keys: Menu/Set The same key is used for menu and set operation. Lets you access the menu to program and store your settings in the fax machine. or Press to scroll forward or backward to see a menu selection. --OR-- You can press these keys to adjust ring or speaker volume. or Press to scroll through the menus and options. You can also use these keys to do a numerical search for stored numbers. Introduction 1-6 Fax tones and handshake When someone is sending a fax, the fax machine sends fax calling tones (CNG tones). These are quiet, intermittent beeps every 4-seconds. You'll hear them after you dial and press Fax Start and they will continue for about 60 seconds after dialling. During that time, the sending machine must begin the "handshake" with the receiving machine. Each time you use automatic procedures to send a fax, you are sending CNG tones over the phone line. You'll soon learn to listen for these quiet beeps each time you answer a phone on your fax line, so you will know if you are receiving a fax message. The receiving fax responds with fax receiving tones, which are loud, chirping sounds. A receiving fax chirps for about 40 seconds over the phone line, and the LCD shows RECEIVE. If the fax machine is set to the FAX ONLY mode, it will answer every call automatically with fax receiving tones. If the other person hangs up, the fax machine will continue to send the "chirps" for about 40 seconds, and the LCD continues to show RECEIVE. To cancel the receiving, press Stop/Exit. The fax `handshake' is the time in which the sending machine's CNG tones and the receiving machines "chirps" overlap. This must be for at least 2 to 4 seconds, so the fax machines can understand how each is sending and receiving the fax. The handshake cannot begin until the call is answered, and the CNG tones only last for about 60 seconds after the number is dialled. So it is important for the receiving machine to answer the call in as few rings as possible. When you have an external Telephone Answering Device (TAD) on your fax line, your TAD will decide the number of rings before the call is answered. Pay special attention to the directions for connecting a TAD in this chapter. (See Connecting an external telephone answering device (TAD) on page 1-8.) ECM (Error Correction Mode) The Error Correction Mode (ECM) is a way for the fax machine to check a fax transmission while it is in progress. ECM transmissions are only possible between machines that both have this feature. If they do, you may send and receive fax messages that are continuously being checked by the fax machine. The fax machine must have enough memory for this feature to work. 1-7 Introduction Connections Connecting an external telephone You can connect a separate telephone as shown in the diagram below. . Extension Telephone External Telephone (Example for Australia) Whenever this phone (or TAD) is in use, the LCD shows EXT. TEL IN USE and, if the fax handset is lifted, an alarm sounds. To disconnect the call on the external phone and switch to the fax, lift the handset and press Hook (FAX-817/827 only) or Speaker Phone (FAX-837MC only). Connecting an external telephone answering device (TAD) Sequence You may choose to connect an answering device. However, when you have an external TAD on the same telephone line as the fax machine, the TAD answers all calls and the fax machine "listens" for fax calling (CNG) tones. If it hears them, the fax machine takes over the call and receives the fax. If it doesn't hear CNG tones, the fax machine lets the TAD continue playing your outgoing message so your caller can leave you a voice message. The TAD must answer within four rings (the recommended setting is two rings). The fax machine cannot hear CNG tones until the TAD has answered the call, and with four rings there are only 8 to 10 seconds of CNG tones left for the fax "handshake". Make sure you carefully follow the instructions in this manual for recording your outgoing message. We do not recommend using the toll saver feature on your external answering machine if it exceeds four rings. If you do not receive all your faxes, you must reset the setting on your external TAD to four rings or less. Introduction 1-8 Do not connect a TAD elsewhere on the same phone line. TAD TAD (Example for Australia) Connections The external TAD must be connected as shown above. 1 2 3 4 Set your external TAD to one or two rings. (The fax machine's Ring Delay setting does not apply.) Record the outgoing message on your external TAD. Set the TAD to answer calls. For FAX-817/827, set the Receive Mode to TAD:ANSWER MACH.. For FAX-837MC, set the Receive Mode to MC:MSG CTR. (See Choosing the Receive Mode on page 5-1.) Recording outgoing message (OGM) on an external TAD Timing is important in recording this message. The message sets up the ways to handle both manual and automatic fax reception. 1 2 Record 5 seconds of silence at the beginning of your message. (This allows the fax machine time to listen for the fax CNG tones of automatic transmissions before they stop.) Limit your speaking to 20 seconds. We recommend beginning your OGM with an initial 5-second silence because the fax machine cannot hear fax tones over a resonant or loud voice. You may try omitting this pause, but if the fax machine has trouble receiving, then you must re-record the OGM to include it. 1-9 Introduction Multi-Line connections (PABX) Most offices use a central telephone system. While it is often relatively simple to connect the fax machine to a key system or a PABX (Private Automatic Branch Exchange), we suggest that you contact the company that installed your telephone system and ask them to connect the fax machine for you. We recommended all our fax machines be connected to a discreet line. Although same fax machines will work with a particular PABX, we cannot guarantee that the unit will operate properly. If the fax machine is to be connected to a multi-line system, ask your installer to connect the unit to the last line on the system. This prevents the unit from being activated each time a telephone call is received. If you are installing the fax machine to work with a PABX 1 2 It is not guaranteed that the unit will operate correctly under all circumstances with a PABX. Any cases of difficulty should be reported first to the company that handles your PABX. If all incoming calls will be answered by a switchboard operator, it is recommended that the Receive Mode be set to MANUAL. All incoming calls should initially be regarded as telephone calls. Introduction 1 - 10 2 Paper About paper Handling and using plain paper Store paper in its original packaging, and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat. Paper specifications for the paper tray Size: Weight: Thickness: Capacity: A4 64 to 90 g/m2 0.08 to 0.12 mm up to 30 sheets The fax machine can only scan an image 208 mm wide, regardless of how wide the paper is. Do not use cardboard, newspaper, or fabric. Do not use paper: that is extremely shiny or highly textured that was previously printed by a printer that cannot be arranged uniformly when stacked that is made with a short grain that is curled, wrinkled, folded, ripped, stapled, paperclipped, pasted, or taped 2-1 Paper How to load paper To load paper Before you add paper, remove all of the paper from the paper tray. 1 Fan the stack of paper well to avoid paper jams and mis-feeds. Tap the stack of paper so the edges are even. 2 Gently insert the paper. The side to be printed on must be face down. ediS tnirP Paper When you use letter size paper, remove paper guides as shown in the illustration. paper guide click paper guide click Back side of the paper tray 1 2 Press the small click of the paper tray. Press the paper guide to the direction of the arrow. Paper 2-2 3 On-Screen Programming User-friendly programming The fax machine is designed to be easy to use with LCD on-screen programming using the navigation keys. User-friendly programming helps you take full advantage of all the menu selections the fax machine has to offer. Since your programming is done on the LCD, we have created step-by-step on-screen instructions to help you program the fax machine. All you need to do is follow the instructions as they guide you through the menu selections and programming options. Menu table You can probably program the fax machine without the User's Guide if you use the Menu table that begins on page 3-3. These pages will help you understand the menu selections and options that are found in the fax machine programs. You can program the fax machine by pressing Menu/Set, followed by the menu numbers. For example to set RESOLUTION to FINE: Press Menu/Set, 3, 4 and or to select FINE. Press Menu/Set. Memory Storage (FAX-837MC only) Your machine is equipped with an internal battery that will keep the date and time information for up to about 15 hours. 3-1 On-Screen Programming Navigation keys Access the menu Go to the next menu level Accept an option Scroll through the current menu level Go back to the previous menu level Go forward to the next menu level Exit the menu You can access the menu mode by pressing Menu/Set. When you enter the menu, the LCD SELECT & SET scrolls. Press 1 for Initial Setup 1.INITIAL SETUP --OR-- Press 2 for Setup Receive menu 2.SETUP RECEIVE --OR-- Press 3 for Setup Send menu 3.SETUP SEND --OR-- Press 4 for Cancel Job menu 4.CANCEL JOB --OR-- Press 5 for Interrupt menu 5.INTERRUPT --OR-- Press 6 for Set Quick-Dial menu 6.SET QUICK-DIAL --OR-- Press 7 for Setup Reports menu 7.REPORT SETTING --OR-- Press 8 for Remote Fax Opt menu 8.REMOTE FAX OPT (FAX-817/827 only) Press 8 for Setup TAD menu 8.SETUP MSG CTR (FAX-837MC only) --OR-- Press 9 for Setup Melody menu 9.SETUP MELODY (FAX-837MC only) --OR-- Press 0 for Miscellaneous menu 0.MISCELLANEOUS You can scroll more quickly through each menu level by pressing the arrow key ( or ) for the direction you want. Select an option by pressing Menu/Set when that option appears on the LCD. Then the LCD shows the next menu level. Press or to scroll to your next menu selection. Press Menu/Set. When you finish setting an option, the LCD shows ACCEPTED. On-Screen Programming 3-2 Press the Menu numbers. (ex. Press 1, 2 for Date/Time) --OR-- to select Main Menu Menu Selections to select Options to accept Descriptions to exit Page 4-5 1. TONE/PULSE TONE (not PULSE available in New Zealand) 2. DATE/TIME -- 1.INITIAL SETUP Selects the dialling mode. Puts the date and time on the LCD and in the headings of faxes you send. Program your name, fax number to appear on each page you fax. Adjust the volume level of the beeps that sound when you press a key, an error occurs or a document is sent or received. Turn on if PABX (Private Automatic Branch Exchange) is connected to your machine. Sets the number of rings before your fax machine answers in FAX/TEL, FAX ONLY or TAD (Message Centre for FAX-837MC) mode. On FAX-837MC, you can set Toll Saver feature. Sets the time for "FAX/TEL pseudo-ring" in FAX/TEL (F/T) Mode. Receive fax messages without pressing the Fax Start key. 4-1 3. STATION ID 4. BEEPER -- 4-2 OFF LOW HIGH 4-4 5. PBX (Australia and New Zealand only) 1. RING DELAY 2.SETUP RECEIVE ON OFF 4-5 FAX-817/827 02-10 (example for Australia) FAX-837MC RING DELAY TOLL SAVER 5-2 9-7 2. F/T RING TIME 20-55(20) (for New Zealand) 20-70(20) ON SEMI OFF 5-3 3. FAX DETECT 5-4 The factory setting (option) is shown in bold. 3-3 On-Screen Programming Press the Menu numbers. (ex. Press 1, 2 for Date/Time) --OR-- to select Main Menu Menu Selections 4. REMOTE CODE to select Options ON ( 51, #51, 81) ( 91, #91, 81 for New Zealand) OFF to accept Descriptions to exit Page 5-6 2.SETUP RECEIVE (Continued) You can answer calls at an external or extension phone and use codes to turn the fax machine on or off. You can also transfer a voice call from your cordless phone to your fax machine. You can personalize these codes. Reduces size of incoming faxes. Automatically stores any incoming faxes in its memory if it runs out of paper. Sets up your fax machine to poll another fax machine. Automatically sends a programmable cover page or prints a sample coverpage. Program a customized message for fax cover page. Change the lightness or darkness of a fax you are sending. Allows you to change resolutions page by page. If you are having difficulty sending faxes overseas, set this to on. 5. AUTO ON REDUCTION OFF 6. MEM. RECEIVE ON OFF 5-4 5-5 7. POLLING RX 1. COVERPG SETUP (FAX-827/ 837MC only) STANDARD SECURE TIMER NEXT FAX ONLY ON OFF PRINT SAMPLE 5-8 6-6 2. COVERPAGE -- NOTE (FAX-827/ 837MC only) 3.SETUP SEND 3. CONTRAST AUTO LIGHT DARK 6-6 6-4 4. RESOLUTION STANDARD FINE S.FINE PHOTO 5. OVERSEAS MODE 6. CALL RESERVE (FAX-827/ 837MC only) ON OFF 6-4 6-8 ON You can send a fax, then OFF speak or print a sample PRINT SAMPLE call back message. 6-9 The factory setting (option) is shown in bold. On-Screen Programming 3-4 Press the Menu numbers. (ex. Press 1, 2 for Date/Time) --OR-- to select Main Menu Menu Selections 7. DELAYED FAX 3.SETUP SEND (Continued) -- to select Options to accept Descriptions to exit Page 6-10 Set the time of day in 24 hour format that the delayed faxes will be sent. Set up your fax machine with a document to be retrieved by another fax machine. 8. POLLED TX STANDARD SECURE 6-11 9. MEMORY TX NEXT FAX ONLY You can send faxes from memory. ON OFF -- -- Cancel a delayed fax or polling job. 6-12 6.SET QUICK-DIAL 5.INTERRUPT 4.CANCEL JOB 6-5 -- -- Send a fax now, even if you have your fax machine set to send a fax later, or if you have it set for Polling. Stores One-Touch Dial numbers, so you can dial by pressing one key. Stores Speed-Dial numbers, so you can dial by pressing a few keys. Sets up a Group number for broadcasting. 6-13 1. ONE-TOUCH -- DIAL 2. SPEED-DIAL -- 7-1 7-2 3. SETUP GROUPS 1. XMIT REPORT 2. JOURNAL PERIOD -- ON OFF 7-4 10-1 10-1 Initial setup for Transmission Verification Report and Fax Journal EVERY 30 FAXES period. EVERY 6 HOURS EVERY 12 HOURS EVERY 24 HOURS EVERY 2 DAYS EVERY 7 DAYS OFF 7.REPORT SETTING The factory setting (option) is shown in bold. 3-5 On-Screen Programming Press the Menu numbers. (ex. Press 1, 2 for Date/Time) --OR-- to select Main Menu Menu Selections 1. FORWARD/ STORE 8.REMOTE FAX OPT (FAX-817/827 Only) to select Options to accept Descriptions to exit Page 8-2 OFF Sets the fax machine to FAX FORWARD forward fax messages or FAX STORAGE to store incoming faxes in the memory so you can retrieve them while you are away from your fax machine. --You must set your own code for Remote Retrieval. Print incoming faxes stored in the memory. Sets the fax machine to store incoming voice messages. 2. REMOTE ACCESS 3. PRINT DOCUMENT 1. VOICE STORE 2. FORWARD/ STORE 8-3 -- ON EXT OFF 5-8 9-1 8.SETUP MSG CTR (FAX-837MC Only) OFF Sets the fax machine to FAX FORWARD forward fax messages, to FAX STORAGE store incoming faxes in the memory so you can retrieve them while you are away from your fax machine. ON OFF Automatically prints a copy of faxes received into memory. 9-2 3. BACKUP PRINT 4. OGM 5. ICM MAX.TIME 6. ICM REC. MONITR 9-5 MSG CTR OGM Play/Record or erase the FAX/TEL OGM outgoing message. 20-60 SEC (30) ON OFF Select the maximum length of incoming messages. Allows you to turn the speaker volume for voice messages as they come in on or off. You must set your own code for Remote Retrieval. 9-3 5-3 9-6 9-7 7. REMOTE ACCESS --- 9-8 The factory setting (option) is shown in bold. On-Screen Programming 3-6 Press the Menu numbers. (ex. Press 1, 2 for Date/Time) --OR-- to select Main Menu Menu Selections 1. RING PATTERN to select Options SIGNAL MELODY1 MELODY2 MELODY3 MELODY4 OFF MELODY1 MELODY2 MELODY3 MELODY4 OFF ON (SIGNAL MELODY1 MELODY2 MELODY3 MELODY4) -- to accept Descriptions to exit Page 4-6 Selects ring pattern. 9.SETUP MELODY (FAX-837MC Only) 2. MUSIC ON HOLD Select the melody type or turn the hold music off. 4-6 3. MELODY ALARM Set the machine to alarm the melody later --OR-- select the music type for melody alarm. 4-6 1. TX LOCK Prohibits most functions except receiving faxes. If interference on your phone line interrupts your faxes, try the `BASIC' setting. 6-13 13-4 2. COMPATIBILITY NORMAL BASIC 0.MISCELLANEOUS 3. CALLER ID DISPLAY ID View and dial back, or PRINT REPORT print a list of the last 30 Caller IDs stored in memory. 4. DISTINCTIVE ON OFF The telephone company's Distinctive Ring allows you to have a voice number and fax number on the one phone line. If you have FaxAbility from Telecom, you can use this function to store the ringing pattern of your fax number. And if you set it to ON, you should use the registered number as a fax number only. 5-10 5-15 4. FAXABILITY (New Zealand only) ON OFF 5-16 The factory setting (option) is shown in bold. 3-7 On-Screen Programming 4 Initial Setup Getting started Setting the Date and Time When the fax machine is not in use, it will display the date and time. If you set up the Station ID, the date and time displayed by your fax machine will be printed on every fax you send. If there is a power failure, you may have to reset the date and time. 1 2 3 4 5 6 Press Menu/Set, 1, 2. 2.DATE/TIME Enter the last two digits of the year. Press Menu/Set. Enter two digits for the month. Press Menu/Set. (For example, enter 09 for September, or 10 for October.) Enter two digits for the day. Press Menu/Set. (For example, enter 06.) Enter the time in 24-Hour format. Press Menu/Set. (For example, enter 15:25 for 3:25 P.M.) Press Stop/Exit. The LCD now shows the date and time whenever the fax machine is in Standby mode. Initial Setup 4-1 Setting the Station ID You should store your name or company name and fax number so they print on all fax pages that you send. The telephone number will appear only on cover pages and call back messages. It is important that you enter the fax and telephone numbers in the internationally standardised format, i.e. in accordance with the following strict sequence: The "+" (plus) character (by pressing key) (See Entering text on page 4-3.) Your Country Code (e.g. "61" for Australia, "64" for New Zealand) Your local area code minus any leading "0" A space Your number on the local exchange, using spaces to aid readability as appropriate. 1 2 Press Menu/Set, 1, 3. 3.STATION ID Enter your fax number (up to 20 digits). Press Menu/Set. You must enter a fax number to continue (up to 20 digits). If you do not enter a fax number, you cannot enter any more information. You can not enter a hyphen. Enter your telephone number (up to 20 digits). Press Menu/Set. Use the dial pad to enter your name (up to 20 characters). Press Menu/Set. (See Entering text on page 4-3.) Press Stop/Exit. The LCD will show the date and time. If the Station ID has already been programed, the Station ID will ask you to press 1 to make a change or 2 to exit without changing the setting. 3 4 5 4-2