Please read this manual thoroughly before using the printer.  HL-800/1000 Series User's Guide Keep this manual in a convenient place for quick and easy reference at all times. TABLE OF CONTENTS CHAPTER 1 INTRODUCTION .................................................................................... 1­1 ABOUT THE GUIDEBOOKS .......................................................................................... 1­1 Finding Out How to Use the Printer .............................................................................. 1­1 ABOUT YOUR PRINTER................................................................................................ 1­2 Printer Overview............................................................................................................ 1­2 System Requirements in Brother Printing Solution for Windows ................................. 1­3 Features.......................................................................................................................... 1­3 OPERATING AND STORAGE ENVIRONMENT.......................................................... 1­7 Power Supply................................................................................................................. 1­ 7 Environment .................................................................................................................. 1­ 7 CHAPTER 2 PAPER HANDLING................................................................................ 2­1 PAPER SPECIFICATIONS .............................................................................................. 2­1 MULTI-PURPOSE SHEET FEEDER............................................................................... 2­5 Loading Paper into the Feeder....................................................................................... 2­6 Two Side Printing (Manual Duplexing) ........................................................................ 2­8 MANUAL FEED SLOT.................................................................................................... 2­9 OUTPUT TRAY AND PAPER SUPPORT WIRE ......................................................... 2­11 CHAPTER 3 CONTROL PANEL ................................................................................. 3­1 LAMPS AND SWITCH .................................................................................................... 3­1 Ready (Paper) Lamp ...................................................................................................... 3­1 Data (Toner) Lamp ........................................................................................................ 3­2 Drum Lamp.................................................................................................................... 3­ 2 Alarm Lamp................................................................................................................... 3­ 2 Switch ......................................................................................................................... ... 3­3 Other Control Features .................................................................................................. 3­3 Sleep Mode ................................................................................................................ 3­3 Test Print Mode ......................................................................................................... 3­4 CHAPTER 4 OPTIONS.................................................................................................. 4­1 SERIAL INTERFACE BOARD RS-100M (HL-1040/1050 Only)................................... 4­1 Selecting the RS-422A (Apple) or RS-232C (IBM) Serial Interface ............................ 4­1 Setting the Serial Interface Parameters .......................................................................... 4­2 Connecting the Serial Interface Cable ........................................................................... 4­4 ADDITIONAL MEMORY (HL-1050 Only) .................................................................... 4­6 CHAPTER 5 MAINTENANCE ..................................................................................... 5­1 REPLACING THE TONER CARTRIDGE ...................................................................... 5­1 REPLACING THE DRUM UNIT..................................................................................... 5­7 CLEANING THE PRINTER........................................................................................... 5­11 Cleaning the Printer Exterior ....................................................................................... 5­11 Cleaning the Printer Interior and Drum Unit ............................................................... 5­12 RE-PACKING THE PRINTER....................................................................................... 5­15 CHAPTER 6 TROUBLESHOOTING........................................................................... 6­1 ALARM INDICATIONS AT A GLANCE ....................................................................... 6­1 Operator Calls................................................................................................................ 6­1 Service Calls .................................................................................................................. 6­4 PAPER JAMS.................................................................................................................... 6­5 Q & A ................................................................................................................................ 6­8 Setting Up the Printer Hardware.................................................................................... 6­8 Setting Up the Printer for Windows .............................................................................. 6­8 Setting Up the Printer for DOS.................................................................................... 6­10 Setting Up the Printer for Apple Macintosh Computers ............................................. 6­11 Paper Handling ............................................................................................................ 6­11 Printing ........................................................................................................................ 6­12 Print Quality ................................................................................................................ 6­14 CHAPTER 7 APPENDIX.............................................................................................. A­1 PRINTER SPECIFICATIONS ......................................................................................... A­1 Printing ......................................................................................................................... A­1 Functions ...................................................................................................................... A­2 Electrical and Mechanical............................................................................................. A­3 PARALLEL INTERFACE SPECIFICATIONS............................................................... A­4 UNIVERSAL SERIAL BUS (USB) INTERFACE (HL-1050 Only)..................... A­6 RESIDENT FONTS ......................................................................................................... A­7 SYMBOL SETS/CHARACTER SETS ............................................................................ A-9 INDEX ......................................................................................................................Index­1 Definitions of Warnings, Cautions, and Notes The following conventions are used in this User's Guide: Warning Indicates warnings that must be observed to prevent possible personal injury. ! Caution Indicates cautions that must be observed to use the printer properly or prevent damage to the printer. Note Indicates notes and useful tips to remember when using the printer. To Use the Printer Safely Warning After you have just used the printer, some internal parts of the printer are extremely hot. When you open the top cover of the printer, never touch the shaded parts shown in the following illustration. High Temperature Inside the Printer Warning There are high voltage electrodes inside the printer. Before cleaning the printer, make sure to turn off the power switch and unplug the power cord from the power outlet. Turning off the Switch and Unplugging the Printer Shipment of the Printer If for any reason you must ship your Printer, carefully package the Printer to avoid any damage during transit. It is recommended that you save and use the original packaging. The Printer should also be adequately insured with the carrier. Warning When shipping the Printer, the DRUM UNIT assembly including the TONER CARTRIDGE must be removed from the Printer and placed in the plastic bag. Failure to remove and place it in the plastic bag during shipping will cause severe damage to the Printer and will VOID THE WARRANTY. 1 Remove the drum unit. 2 Place it in the plastic bag and seal the bag completely. 3 Remove the AC cord and the extention wire of the paper tray from the printer. Re-pack the printer. See "REPACKING THE PRINTER" in Chapter 5. (For USA & CANADA Only) For technical and operational assistance, please call: In USA In CANADA 1-800-276-7746 (outside California) 714-859-9700 Ext. 329 (within California) 1-800-853-6660 514-685-6464 (within Montreal) If you have comments or suggestions, please write us at: In USA Printer Customer Support Brother International Corporation 15 Musick Irvine, CA 92718 Brother International Corporation (Canada), Ltd. - Marketing Dept. 1, rue Hôtel de Ville Dollard-des-Ormeaux, PQ, Canada H9B 3H6 In CANADA BBS For downloading drivers from our Bulletin Board Service, call: In USA 1-888-298-3616 In CANADA 1-514-685-2040 Please log on to our BBS with your first name, last name and a four digit number for your password. Our BBS supports modem speeds up to 14,400, 8 bits no parity, 1 stop bit. Fax-Back System Brother Customer Service has installed an easy to use Fax-Back System so you can get instant answers to common technical questions and product information for all Brother products. This is available 24 hours a day, 7 days a week. You can use the system to send the information to any fax machine, not just the one you are calling from. Please call 1-800-521-2846 (USA) or 1-800-681-9838 (Canada) and follow the voice prompts to receive faxed instructions on how to use the system and your index of Fax-Back subjects. DEALERS/SERVICE CENTERS (USA only) For the name of an authorized dealer or service center, call 1-800-284-4357. SERVICE CENTERS (Canada only) For service center addresses in Canada, call 1-800-853-6660 INTERNET ADDRESS For technical questions and downloading drivers: http://www.brother.com CHAPTER 1 INTRODUCTION ABOUT THE GUIDEBOOKS Finding Out How to Use the Printer You have two guidebooks for this printer. Read each guidebook in the following order: 1. Read the Quick Setup Guide to set up your printer and to ensure proper connection with your computer. It also contains information for installing the printer driver, fonts and Remote Printer Console Program. (HL-1040/1050 only) 2. Read this On-line User's Guide to get information about the following. · Features and operating environment requirements of your printer ­ Chapter 1 · Paper Handling ­ Chapter 2 · Control Panel ­ Chapter 3 · Options ­ Chapter 4 · Maintenance ­ Chapter 5 · Troubleshooting ­ Chapter 6 · Specifications ­ Appendices · Index 1-1 ABOUT YOUR PRINTER Printer Overview Paper Support Multi-Purpose Sheet Feeder Paper Guide Top Cover Manual Feed Slot Extension Support Wire Control Panel Output Tray Fig. 1-1 Front View RS-422A/RS-232C Serial Interface Port (HL-1040/1050 only) ON 12 345678 Parallel Interface Port Power Switch USB Port (HL-1050 Only) AC Inlet Power Cord Fig. 1-2 Rear View Note An RS-422A/RS-232C Serial Interface Port, containing an RS-422A/RS232C Slide Switch and DIP Switches for Serial setting is optionally available for the HL-1040/1050 series printers only. Some models may have this option pre-installed. 1-2 System Requirements in Brother Printing Solution for Windows Check the following system requirements to setup and operate the printer in Brother Printing Solution for Windows: IBM PC or compatible with 80486 SX or higher microprocessor Parallel interface (or printer port) 4 MB or more of memory (8 MB recommended) 10 MB of space available on your hard disk for the printer driver and all fonts Microsoft Windows 95/98, 3.1/3.11 or Windows NT 4.0 ! Caution The HL-820/1020 printer has been designed specifically for Windows 95/98, 3.1/3.11 and Windows NT 4.0. It cannot work in a DOS environment such as MS-DOS. Features This printer has the following features: t High Resolution and Fast Printing Speed HL-820 : True 600 dots per inch (dpi) with microfine toner and up to 8 pages per minute (ppm) printing speed (A4 or Letter paper). HL-1020 : True 600 dots per inch (dpi) with microfine toner and up to 10 pages per minute (ppm) printing speed (A4 or Letter paper). HL-1040 : True 600 dots per inch (dpi) with microfine toner and up to 10 pages per minute (ppm) printing speed (A4 or Letter paper). HL-1050 : True 600 dots per inch (dpi) and 1200 x 600 dpi for graphics with microfine toner and up to 10 pages per minute (ppm) printing speed (A4 or Letter paper). t Versatile Paper Handling The printer has a multi-purpose sheet feeder and straight paper path mechanism. Using this mechanism, you can load A4, letter, legal, B5, A5, A6 and executive sizes of paper, and various types of paper including envelopes, organizer paper, and your custom paper size. The multi-purpose sheet feeder also allows manual paper loading, so you can also use labels and transparencies. 1-3 t Enhanced Printing Performance and User-Friendly Operation for ® Windows The dedicated printer driver and TrueType-compatible fonts for ® Microsoft Windows 95/98 and Windows 3.1 are available on the floppy disk and CD-ROM supplied with your printer. You can easily install them into your Windows system using our installer program. The driver supports our unique compression mode to enhance printing speed in Windows applications and allows you to choose various printer settings including toner saving mode, custom paper size, sleep mode, gray scale adjustment, resolution and so forth. You can easily set these print options through the Printer Setup Menu within the Windows Control Panel. t (For HL-1040/1050 Only) Remote Printer Console Program for DOS The utility program, Remote Printer Console (RPC), is available on a floppy disk supplied with your printer. When you operate your computer in the DOS (Disk Operating System) environment, this program allows you to easily change the default settings of the printer such as fonts, page setup, emulations and so on. This program also provides a status monitor program, which is a Terminate-and-Stay Resident (TSR) program. It can monitor the printer status while running in the background and report the current status or errors on your computer screen. t (For HL-1040/1050 Only) Popular Printer Emulation Support These printers support the following popular printer emulation modes. The HL-1040 supports HP LaserJet IIP, Epson FX-850, and IBM Proprinter XL. The HL-1050 supports HP LaserJet 6P/6L, Epson FX-850 and IBM Proprinter XL. When you use DOS application software or Windows version 3.0 or earlier, you can use any of these emulations to operate the printer. The printer also supports auto-emulation switching between HP and Epson or HP and IBM. If you want to select the printer emulation, you can do it using the Remote Printer Console Program. 1-4 t Printer Status Monitor with Bi-directional Parallel Interface The printer driver can monitor your printer's status using bidirectional parallel communications. A high quality bi-directional parallel printer cable is recommended. The printer status monitor program can show the current status of your printer. When printing, the animated dialog box appears on your computer screen to show the current printing process. If an error occurs, a dialog box will appear to let you know what to correct. For example: when your printer is out of paper, the dialog box will display "Paper Empty" and instructions for the proper corrective action. t (For HL-1050 Only) USB Interface The Universal Serial Bus Interface is an interface which allows the printer to connect to multiple peripheral devices. t (For HL-1050 Only) High Resolution Control & Advanced Photoscale Technology High resolution control (HRC) technology provides clear and crisp printouts. Use this function to get smooth text print quality. Advanced Photoscale Technology enables the printer to print graphics in 256 grayscales, producing nearly photographic quality. Use this function when you want to print photographic images. t (For HL-1040/1050 Only) ® Optional Apple Macintosh Interface An optional Apple Macintosh serial interface is available, which allows your printer to be connected to Apple Macintosh computers. With this option, you can use your printer with both an IBM PC, or compatible, and an Apple Macintosh at the same time. This optional interface board can be used as an RS-422A interface for Macintosh or an RS-232C serial interface for an IBM PC or compatible. t Enhanced Memory Management The printer provides its own data compression technology in the printer hardware and the supplied printer driver software, which can automatically compress graphic data and font data efficiently into the printer's memory. You can avoid memory errors and print most full page 600 dpi graphic and text data, including larger fonts, with the printer's standard memory. 1-5 t Environment-Friendly Economy Printing Mode This feature will cut your printing cost by saving toner. It is useful to obtain draft copies for proof-reading. You can select from two economy modes--25% toner saving and 50% toner saving--through the Windows printer driver supplied with your printer. Sleep Mode (Power Save Mode) When the printer is not used for a certain amount of time, sleep mode automatically reduces power consumption. The printer consumes less than 13 W when in sleep mode. Low Running Cost Since the toner cartridge is separate from the drum unit, you need to replace only the toner cartridge after approximately 2,400 pages, which is cost effective and ecologically friendly. (Some models are supplied with a starter toner cartridge which must be replaced after 1,000 pages.) The actual number of pages printed with each toner cartridge may vary depending on your average type of print job. 1-6 OPERATING AND STORAGE ENVIRONMENT Please take note of the following before using the printer. Power Supply Use the printer within the specified power range. AC power: ±10% of the rated power voltage in your country Frequency: 50/60 Hz (220 V­ 240 V) or 50/60 Hz (110­120 V) The power cord, including extensions, should not exceed 5 meters (16.5 feet). Do not share the same power circuit with other high-power appliances, particularly an air conditioner, copier, shredder and so on. If it is unavoidable that you must use the printer with these appliances, it is recommended that you use an isolation transformer or a high-frequency noise filter. Use a voltage regulator if the power source is not stable. Environment The printer should be installed near a power outlet, which is easily accessible. Use the printer only within the following ranges of temperature and humidity. Ambient temperature: 10°C to 32.5°C (50°F to 90.5°F) Ambient humidity: 20% to 80% (without condensation) The printer should be used in a well ventilation room. Place the printer on a flat, horizontal surface. Keep the printer clean. Do not place the printer in a dusty place. Do not place the printer where the ventilation hole of the printer is blocked. Do not place the printer where it is exposed to direct sunlight. Use a blind or a heavy curtain to protect the printer from direct sunlight when the printer is unavoidably set up near a window. Do not place the printer near devices that contain magnets or generate magnetic fields. 1-7 Do not subject the printer to strong physical shocks or vibrations. Do not expose the printer to open flames or salty or corrosive gasses. Do not place objects on top of the printer. Do not place the printer near an air conditioner. Keep the printer horizontal when carrying. Do not cover the slots in the top cover. 1-8 CHAPTER 2 PAPER HANDLING CHAPTER 2 PAPER HANDLING PAPER SPECIFICATIONS The printer can handle paper that has the following specifications. Paper Type Cut sheet Envelopes Organizer Labels and Transparencies Paper Size A4, Letter, Legal, B5(JIS/ISO), A5, A6, Executive, Custom size (70-216 x 127-356 mm, 2.75-8.5 x 5-14 inches) DL, C5, COM-10, Monarch, 9" x 12" ® Day-Timer J, K, L (70-216 x 127-356 mm, 2.75-8.5 x 5-11 inches) A4, Letter (70-216 x 127-356 mm, 2.75-8.5 x 5-14 inches) Paper Capacity in Feeder Multi-purpose Sheet Feeder: A4/Letter paper: Up to 22 mm (0.87 inch) in height (up to the mark) 2 Approx. 200 sheets of 75 g/m (20 lb.) 2 30 sheets of 157 g/m (42 lb.) A4/Letter paper Legal paper: 100 sheets Envelopes, Organizer:10 sheets 2 Output Tray: Approx. 100 sheets of 75 g/m (20 lb.) A4/Letter paper Cut Sheet 2 60 to 157 g/m (16 to 42 lb.) 0.03 to 0.08 in. (0.08 to 0.2 mm) 4% to 6% by weight Envelope 2 75 to 90 g/m (20 to 24 lb.) single thickness 0.0033 to 0.0058 in. (0.084 to 0.14 mm) single thickness 4% to 6% by weight Basis Weight Caliper Moisture Content Recommended paper Cut sheet: Xerox 4200 (in USA) / Xerox 80 Premier Paper (in Europe) or equivalent Label: Avery laser label or equivalent Transparency: 3M CG3300 or equivalent 2-1 USER'S GUIDE Remarks It is recommended that you test paper, especially special sizes and types of paper and heavy paper, on this printer before purchasing large quantities. Avoid using coated paper, such as vinyl coated paper. Avoid using preprinted or highly textured paper. Use a recommended type of paper, especially plain paper and transparencies, for optimum printing. For more information on paper specifications, consult your nearest authorized sales representative or the place you purchased your printer. If the paper has problems feeding from the multi-purpose sheet feeder, use the manual feed slot and try again. Use neutral paper. Do not use acid paper to avoid any damage to the printer drum unit. You can use recycled paper in this printer. Make sure to select the appropriate media type in the printer driver for optimum printing. The print quality might be degraded or the life of drum unit might be shortened with the following usage. Using paper with narrower width than A4/Letter continuously Using the printer for a special job (i.e. printing of name cards etc.) Cut Sheet We recommend you use long-grained paper for the best print quality. If you are using short-grained paper, it could be the cause of paper jams. Labels / Transparencies Avoid feeding labels with carrier sheets exposed, or your printer will be damaged. We recommend you use label or transparencies which are designed for use in laser printers. 2-2 CHAPTER 2 PAPER HANDLING Special Paper Before using paper with holes such as organizer sheets, you must fan the stack well to avoid paper jams and misfeeds. Do not use organizer sheets that are stuck together. The paste used might cause damage to the printer. Before using any paper, make sure that it is not curled. If it is, you should straighten the paper as much as possible. Feeding curled paper can cause paper jams and misfeeds. Fig. 2-1 Fan the Paper and Straighten the Paper The printer can handle 9" width paper. However, you may get stains on the paper outside 8.5" width or on the back of the paper. If different types of paper are loaded at the same time in the feeder, it may cause paper jams or mis-feeds. 2-3 USER'S GUIDE Envelopes The following types of envelopes are not recommended for use. Damaged, curled, wrinkled, or irregularly shaped envelopes Extremely shiny or highly textured envelopes Envelopes with clasps Envelopes with self-adhesive closures Envelopes of baggy construction Envelopes not sharply creased Embossed envelopes Envelopes already printed by a laser printer Envelopes pre-printed on the inside Envelopes that cannot be arranged uniformly when placed in a pile Fig. 2-2 Envelopes Printable Area The figure below shows the physically printable area. (Except 9"x12" envelope) Unprintable area Approximately 4 mm(0.16 inch) for any sizes of paper Fig. 2-3 Printable Area 2-4 CHAPTER 2 PAPER HANDLING MULTI-PURPOSE SHEET FEEDER The printer has a multi-purpose sheet feeder that can feed plain paper, envelopes, transparencies and organizer paper. To use the multi-purpose sheet feeder, follow these steps: 1. Make sure that you have selected the proper paper source, paper size, media type and orientation. Note You may select the proper paper source, paper size, and orientation in your application software. If your application software does not support your custom paper size, select the next paper size up that is closest but larger than the custom size. Then adjust the print area by changing the right and left margins in your application software. 2. Make sure that the multi-purpose sheet feeder contains the selected size of paper in the selected orientation. If necessary, change the paper in the feeder. 3. Send your file or document to the printer. When the printer receives data, it begins the print process by loading paper from the multi-purpose sheet feeder. If the printer is in sleep mode when it receives data, it will wake up and start the printing process automatically. 2-5 USER'S GUIDE Loading Paper into the Feeder To load paper into the feeder, follow these steps. 1. Open the multi-purpose sheet feeder by gently pulling the lid forward towards you. ( ) 2. Load paper into the multi-purpose sheet feeder with the printing surface face down. ( ) The feeder can hold up to 200 sheets of plain paper (75 g/m2, 20 lb.). If you load too many sheets, paper jams could occur. Make sure that the paper is stacked below the w mark. If there is still some paper in the feeder, you must first remove it, put it together with the new paper and then insert the stack in the feeder. ! Caution Fig. 2-4 Opening the Feeder and Loading Paper or Envelopes in the Feeder Note If you load envelopes in the feeder, make sure they are inserted in the direction shown above. 2-6