Brother Laser Printer HL-5030 HL-5040 HL-5050 HL-5070N User's Guide For visually-impaired users Please see the two HTML files, index_win.html and index_mac.html, on the supplied CD-ROM. You can read them with Screen Reader `text-to-speech' software. You must set up the hardware and install the driver before you can use the printer. Please use the Quick Setup Guide to set up the printer. You can find a printed copy in the box. Please read this User's Guide thoroughly before you use the printer. Keep the CD-ROM in a convenient place so you can use it quickly if you need to. Please visit our web site at http://solutions.brother.com where you can get answers to Frequently Asked Questions (FAQs), Product Support and Technical Questions, and the latest Driver Updates and Utilities. Version 1 Laser printer HL-5000 series User's Guide Definitions of warnings, cautions, and notes We use the following terms throughout this User's Guide: You must follow these warnings to prevent possible personal injury. You must follow these instructions to make sure you use the printer properly and do not damage it. Remember these useful tips when you use the printer. I To use the printer safely After you have just used the printer, some parts inside the printer will be extremely hot. When you open the front or back cover of the printer, never touch the shaded parts shown in the illustrations below. There are high voltage electrodes inside the printer. Before you clean the printer, clear a paper jam or replace parts, make sure you have turned off the power switch and unplugged the printer from the AC power outlet. Do not handle the plug with wet hands - it might give you an electrical shock. Caution Use water or neutral detergents for cleaning. Cleaning with volatile liquids such as thinner or benzene will damage the surface of the printer. Do not use cleaning materials that contain ammonia. They will damage the printer and the toner cartridge. II Brother Numbers (USA and Canada) IMPORTANT: For technical help you must call the country where you bought the Printer. Calls must be made from within that country. Register your product By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother: may serve as a confirmation of the purchase date of your product should you lose your receipt; may support an insurance claim by you in the event of product loss covered by insurance; and, will help us notify you of enhancements to your product and special offers. Please complete the Brother Warranty Registration or, for you convenience and most efficient way to register your new product, register on-line at www.registermybrother.com III Customer Service In USA In Canada 1-800-276-7746 1-877-BROTHER (514) 685-6464 (In Montreal) If you have any comments or suggestions, please write to us at: In USA Printer Customer Support Brother International Corporation 15 Musick Irvine CA 92618 Brother International Corporation (Canada), Ltd. - Marketing Dept. 1, rue Hôtel de Ville Dollard-des-Ormeaux, PQ, Canada H9B 3H6 In Canada Service center locator (USA only) For the location of a Brother authorized service center, call 1-800-284-4357. Service center locations (Canada only) For the location of a Brother authorized service center, call 1-877-BROTHER. Brother fax back system (USA only) Brother has an easy-to-use fax back system so you can get instant answers to common technical questions and product information. This is available 24 hours a day, 7 days a week. You can use the system to send the information to any fax machine. Call the number below and follow the recorded instructions to receive a fax about how to use the system and an Index of the subjects you can get information about. In USA only 1-800-521-2846 IV Internet addresses Brother Global Web Site: http://www.brother.com For Frequently Asked Questions (FAQs), Product Support and Technical Questions, and Driver Updates and Utilities: http://solutions.brother.com (In USA Only) For Brother Accessories & Supplies: http://www.brothermall.com V Frequently asked questions (FAQs) The Brother Solutions Center is our one-stop resource for all your Printer needs. You can download the latest software and utilities, read FAQs and troubleshooting tips, and go to the `Solutions' section to learn how to get the most from your Brother product. http://solutions.brother.com You can check here for the Brother driver updates. VI Important information: Regulations Federal Communications Commission (FCC) Declaration of Conformity (For USA) Responsible Party: Brother International Corporation 100 Somerset Corporate Boulevard P.O. Box 6911 Bridgewater, NJ 08807-0911 USA Telephone: (908) 704-1700 declares, that the products Product name: Model number: Product options: Laser Printer HL-5030, 5040, 5050 and HL-5070N HL-50 Lower Tray Unit LT-5000, DIMM complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Important A shielded interface cable should be used in order to ensure compliance with the limits for a Class B digital device. Changes or modifications not expressly approved by Brother Industries, Ltd. could void the user's authority to operate the equipment. VII Industry Canada Compliance Statement (For Canada) This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. Radio interference (220 to 240 volt model only) This printer follows EN55022 (CISPR Publication 22)/Class B. Before you use this product, make sure that you use a double-shielded interface cable with twisted-pair conductors and that it is marked "IEEE1284 compliant". The cable must not be more than 2 metres long. VIII International ENERGY STAR® Compliance Statement The purpose of the International ENERGY STAR® Program is to promote the development and popularization of energy-efficient office equipment. As an ENERGY STAR® Partner, Brother Industries, Ltd. has determined that this product meets the ENERGY STAR® guidelines for energy efficiency. Laser Safety (100 to 120 volt model only) This printer is certified as a Class I laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968. This means that the printer does not produce hazardous laser radiation. Since radiation emitted inside the printer is completely confined within protective housings and external covers, the laser beam cannot escape from the machine during any phase of user operation. FDA Regulations (100 to 120 volt model only) U.S. Food and Drug Administration (FDA) has implemented regulations for laser products manufactured on and after August 2, 1976. Compliance is mandatory for products marketed in the United States. One of the following labels on the back of the printer indicates compliance with the FDA regulations and must be attached to laser products marketed in the United States. MANUFACTURED: Brother Industries, Ltd., 15-1 Naeshiro-cho Mizuho-ku Nagoya, 467-8561 Japan This product complies with FDA radiation performance standards, 21 CFR subchapter J. MANUFACTURED: Brother Corporation (Asia) Ltd. Brother Buji Nan Ling Factory Gold Garden Ind., Nan Ling Village, Buji, Rong Gang, Shenzhen, CHINA This product complies with FDA radiation performance standards, 21 CFR Subchapter J Caution: Use of controls, adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. IX IEC 60825 specification (220 to 240 volt model only) This printer is a Class 1 laser product as defined in IEC 60825 specifications. The label shown below is attached in countries where it is needed. CLASS 1LASERP RODUCT APPAREIL Å LASER DE CLASSE 1 LASER KLASSE 1 PRODUKT This printer has a Class 3B laser diode which produces invisible laser radiation in the scanner unit. You should not open the scanner unit under any circumstances. Caution: Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. For Finland and Sweden LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT Varoitus! Laitteen käyttäminen muulla kuin tässä käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle. Om apparaten används på annat sätt än i denna Bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1. Varning Internal laser radiation Maximum radiation power: Wave length: Laser class: 5 mW 760 - 810 nm Class IIIb (Accordance with 21 CFR Part 1040.10) Class 3B (Accordance with IEC 60825) X IMPORTANT - For Your Safety To ensure safe operation the supplied three-pin plug must be inserted only into a standard three-pin power outlet that is properly grounded through the standard electrical wiring. Extension cords used with this printer must be three-pin plug type and correctly wired to provide proper grounding. Incorrectly wired extension cords may cause personal injury and equipment damage. The fact that the equipment operates satisfactorily does not imply that the power is grounded and that the installation is completely safe. For your safety, if in any doubt about the effective grounding of the power, call a qualified electrician. Disconnect device You must install this printer near a power outlet that is easily accessible. In case of an emergency, you must disconnect the power cord from the power outlet to shut off the power completely. Caution for batteries Do not replace the battery. There is a danger of explosion if the battery is incorrectly replaced. Do not disassemble, recharge or dispose of the battery in fire. Dispose of used batteries according to local regulations. Caution for LAN connection Connect this product to a LAN connection that is not subjected to overvoltages. IT power system (For Norway only) This product is also designed for an IT power system with phase-to-phase voltage 230V. Opmerking / Oplaadbare Batterij Recycle Informatie (For Netherlands Only) Bij dit product zijn batterijen geleverd. Wanneer deze leeg zijn, moet u ze niet weggooien maar inleveren als Klein Chemisch Afval. Geräuschemission / Acoustic noise emission (for Germany only) Lpa < 70 dB (A) DIN 45635-19-01-KL2 XI Wiring information (for UK) Important If the mains plug that is supplied with this printer is not suitable for your plug socket, remove the plug from the mains lead and fit an appropriate three-pin plug. If the replacement plug needs a fuse, fit the same fuse as the original. If a moulded plug comes off the mains lead, you should destroy it because a plug with cut wires is dangerous if it is put in a live plug socket. Do not leave it where a child might find it! If you need to replace the plug fuse, fit a fuse that is approved by ASTA to BS1362 with the same rating as the original fuse. Always replace the fuse cover. Never use a plug that does not have a cover. Warning - This printer must be earthed. The wires in the mains lead are coloured in line with the following code: Green and Yellow: Earth Blue: Neutral Brown: Live The colours of the wires in the mains lead of this printer may not match the coloured markings identifying the terminals in your plug. If you need to fit a different plug, you should do the following. Remove a bit of the outer cover of the lead, taking care not to damage the coloured insulation of the wires inside. Cut each of the three wires to the appropriate length. If you can, leave the green and yellow wire longer than the others so that, if the lead is pulled out of the plug, the green and yellow wire will be the last to disconnect. Remove a short section of the coloured insulation to expose the wires. The wire which is coloured green and yellow must be connected to the terminal in the plug which is marked with the letter "E" or the safety earth symbol, or coloured green or green and yellow. The wire, which is coloured blue, must be connected to the terminal, which is marked with the letter "N" or coloured black or blue. The wire, which is coloured brown, must be connected to the terminal, which is marked with the letter "L" or coloured red or brown. The outer cover of the lead must be secured inside the plug. The coloured wires should not hang out of the plug. XII Trademarks The Brother logo is a registered trademark of Brother Industries, Ltd. Apple, the Apple Logo, and Macintosh are registered trademarks in the United States and other countries, and TrueType is a trademark of Apple Computer, Inc. Epson is a registered trademark and FX-80 and FX-850 are trademarks of Seiko Epson Corporation. Hewlett Packard is a registered trademark and HP LaserJet 6P, 6L, 5P, 5L, 4, 4L 4P, III, IIIP, II, and IIP are trademarks of Hewlett-Packard Company. IBM, IBM PC, and Proprinter are registered trademarks of International Business Machines Corporation. Microsoft, MS-DOS, Windows and Windows NT are registered trademarks of Microsoft Corporation in the U.S. and other countries. PostScript is a registered trademark of Adobe Systems Incorporated. ENERGY STAR is a U.S. registered mark. All other terms and brand and product names mentioned in this User's Guide are registered trademarks of their respective companies. Compilation and Publication Notice Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product's descriptions and specifications. The contents of this manual and the specifications of this product are subject to change without notice. Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication. ©2003 Brother Industries Ltd. XIII "EC" Declaration of Conformity Manufacturer Brother Industries Ltd., 15-1, Naeshiro-cho, Mizuho-ku, Nagoya 467-8561, Japan Plant Brother Corporation (Asia) Ltd. Brother Buji Nan Ling Factory, Gold Garden Ind., Nan Ling Village, Buji, Rong Gang, Shenzhen, China Herewith declare that: Product description Product Name Model Number : Laser Printer : HL-5030, HL-5040, HL-5050, HL-5070N : HL-50 are in conformity with provisions of the Directives applied: Low Voltage Directive 73/23/EEC (as amended by 93/68/EEC) and the Electromagnetic Compatibility Directive 89/336/EEC (as amended by 91/263/EEC and 92/31/EEC and 93/68/EEC). Standards applied: Harmonized Safety EMC : EN60950:2000 : EN55022:1998 Class B EN55024:1998 EN61000-3-2:1995 + A1:1998 + A2:1998 EN61000-3-3:1995 Year in which CE marking was first affixed: 2002 Issued by Date Place Signature : Brother Industries, Ltd. : 2 September, 2002 : Nagoya, Japan : Koichi Asai Manager Quality Audit Group Quality Management Dept. Information & Document Company XIV Table of Contents 1 About this printer .................................................................................................................................... 1-1 What is in the box? ....................................................................................................................... 1-1 Interface cable .................................................................................................................... 1-1 Front view ............................................................................................................................... 1-2 Back view ............................................................................................................................... 1-3 Positioning the printer ................................................................................................................... 1-4 Power supply .......................................................................................................................... 1-4 Environment ........................................................................................................................... 1-4 What kind of paper can I use? ...................................................................................................... 1-5 Type and size of paper ........................................................................................................... 1-5 Recommended paper ............................................................................................................. 1-6 Printable area ......................................................................................................................... 1-7 Printing methods ........................................................................................................................... 1-8 Printing on plain paper ............................................................................................................ 1-8 Printing on plain paper from the paper tray ........................................................................ 1-8 Printing on plain paper from the manual feed tray (For HL-5030 and HL-5040) .............. 1-12 Printing on plain paper from the multi-purpose tray (MP tray) (For HL-5050 and HL-5070N) ...................................................................................... 1-14 Printing on thicker paper and card stock .............................................................................. 1-17 Printing on thicker paper and card stock from the manual feed tray (For HL-5030 and HL-5040) ......................................................................................... 1-17 Printing on thicker paper and card stock from the multi-purpose tray (MP tray) (For HL-5050 and HL-5070N) ...................................................................................... 1-20 Printing on envelopes ........................................................................................................... 1-24 Types of envelopes to avoid ............................................................................................. 1-24 Printing on envelopes from the manual feed tray (For HL-5030 and HL-5040) ............... 1-25 Printing on envelopes from the MP tray (For HL-5050 and HL-5070N) ........................... 1-29 Printing on transparencies .................................................................................................... 1-33 Printing on transparencies from the paper tray ................................................................ 1-33 Printing on transparencies from the manual feed tray (For HL-5030 and HL-5040) ........ 1-36 Printing on transparencies from the MP tray (For HL-5050 and HL-5070N) .................... 1-39 Printing on both sides of the paper (manual duplex printing) ............................................... 1-43 Manual duplex printing from the paper tray ...................................................................... 1-43 Manual duplex printing from the manual feed tray (For HL-5030 and HL-5040) .............. 1-44 Manual duplex printing from the multi-purpose tray (For HL-5050 and HL-5070N) ......... 1-45 Guidelines for printing on both sides of the paper ............................................................ 1-46 Driver and software ................................................................................................................................ 2-1 Printer driver ................................................................................................................................. 2-1 For Windows® 95 and Windows NT® 4.0 (HL-5040, HL-5050 and HL-5070N) .................. 2-1 For Windows® 98/Me and Windows® 2000/XP .................................................................. 2-1 For Macintosh® ................................................................................................................... 2-1 For Windows® ......................................................................................................................... 2-2 Features in the PCL printer driver ...................................................................................... 2-2 Features in the PS printer driver ...................................................................................... 2-10 For Macintosh® ..................................................................................................................... 2-15 Software ..................................................................................................................................... 2-17 Software for Networks .......................................................................................................... 2-17 BRAdmin Professional ..................................................................................................... 2-17 Driver Deployment Wizard ............................................................................................... 2-17 Web BRAdmin .................................................................................................................. 2-17 Automatic Emulation Selection ............................................................................................. 2-18 2 XV 3 Control panel ........................................................................................................................................... 3-1 Service call indications ........................................................................................................... 3-5 Control panel buttons ................................................................................................................... 3-7 Print a test page ..................................................................................................................... 3-8 Using control panel button .................................................................................................. 3-8 Using the printer driver ....................................................................................................... 3-8 Printer Settings ....................................................................................................................... 3-9 Using the control panel button ............................................................................................ 3-9 Using the printer driver ....................................................................................................... 3-9 Print fonts (For HL-5040, HL-5050 and HL-5070N) .............................................................. 3-10 Using the control panel button .......................................................................................... 3-10 Using the printer driver (For HL-5040, HL-5050 and HL-5070N) ..................................... 3-10 Network factory default setting (For HL-5070N) ................................................................... 3-11 Options .................................................................................................................................................... 4-1 DIMM ............................................................................................................................................ 4-1 Installing additional memory ................................................................................................... 4-2 Lower tray unit (LT-5000) (For HL-5040, HL-5050 and HL-5070N) .................................................................................... 4-4 Print server (NC-2010p/NC-2100p) (For HL-5040, HL-5050 and HL-5070N) .................................................................................... 4-5 Routine maintenance .............................................................................................................................. 5-1 Toner cartridge ............................................................................................................................. 5-2 Toner Low message ............................................................................................................... 5-2 Toner Empty message ........................................................................................................... 5-3 Replacing the toner cartridge ................................................................................................. 5-3 Drum unit ...................................................................................................................................... 5-8 Change Drum message ..................................................................................................... 5-8 Replacing the drum unit .......................................................................................................... 5-9 Cleaning ..................................................................................................................................... 5-12 Replacing maintenance parts ..................................................................................................... 5-13 Troubleshooting ...................................................................................................................................... 6-1 Identifying your problem ............................................................................................................... 6-1 Error messages in the status monitor ........................................................................................... 6-2 Error message printouts ............................................................................................................... 6-3 Paper handling ............................................................................................................................. 6-4 Paper jams and how to clear them ............................................................................................... 6-5 Other problems ........................................................................................................................... 6-10 For Macintosh® with USB ..................................................................................................... 6-10 Improving the print quality .................................................................................................... 6-10 Solving print problems ................................................................................................................ 6-16 Appendix ..................................................................................................................................................A-1 Printer specifications ....................................................................................................................A-1 Important information for choosing your paper .............................................................................A-6 Trademarks ..................................................................................................................................A-8 INDEX ........................................................................................................................................................ I-1 4 5 6 XVI 1 About this printer What is in the box? When you unpack the printer, check to see that you have all of the following parts. 1 1 2 3 4 25 Printer Drum Unit Assembly (with Toner Cartridge included) Quick Setup Guide CD-ROM AC Power Cord Components may differ from one country to another. 3 4 5 The power cord may be slightly different than the one in the figure above, depending on which country the printer was bought in. Interface cable An interface cable is not a standard accessory. Some computers have a USB and a parallel port. Please buy the appropriate cable for the interface you are going to use. Most parallel cables support bi-directional communication, but some might have an incompatible pin assignment or may not be IEEE 1284-compliant. It is recommended to use a Parallel interface cable or USB interface cable that is no longer than 6 feet (2 metres). When you use a USB cable, make sure it is a high-speed twisted cable (12 Mbps or 480 Mbps), and that you connect it to the USB connector of your PC. Please make sure that you use a Hi-Speed USB 2.0 certified cable if your computer uses a Hi-Speed USB 2.0 interface. Do not connect the USB cable to the front of your PC or to the iMac's keyboard. The HL-5030 only supports the USB interface. ABOUT THIS PRINTER 1 - 1 Front view Front View* 1 2 3 8 7 4 6 5 Figure 1-1 Face-down Output Tray Support Flap (Support Flap) Control Panel Front Cover Release Button (HL-5030 and HL-5040) Manual Feed Tray (HL-5050 and HL-5070N) Multi-purpose Tray (MP Tray) 5 Paper Tray 6 Power Switch 7 Front Cover 8 Face-down Output Tray (Top Output Tray) * The printer illustration is based on HL-5050 and HL-5070N. 1 2 3 4 1 - 2 ABOUT THIS PRINTER Back view Back view* 1 7 6 2 3 Figure 1-2 Face-up Output Tray (Back Output Tray) AC Power Connector (HL-5040, HL-5050 and HL-5070N) Parallel Interface Connector USB Interface Connector Side Cover (HL-5070N) 10/100Base TX Port (HL-5070N) LED (Light-emitting Diode) * The printer illustration is based on HL-5070N. 5 4 1 2 3 4 5 6 7 ABOUT THIS PRINTER 1 - 3