User manual CANON BJC-8000

Table of Contents Safety Precautions ..............................................................................................................2 Printing ........................................................................................................................................6 Loading the paper ...............................................................................................................8 Printing photos ....................................................................................................................9 BJ Cartridges you can use ........................................................................................................10 Compatible media .....................................................................................................................12 Printer maintenance ..................................................................................................................14 Printing a Nozzle Check Pattern .......................................................................................16 Cleaning the print heads ...................................................................................................17 Replacing BJ tanks ...........................................................................................................19 Replacing BJ Cartridges ...................................................................................................22 Cleaning the printer...........................................................................................................27 Troubleshooting.........................................................................................................................28 Appendix ___________________________________________________________________ Printer part names and functions ..............................................................................................40 Specifications.............................................................................................................................43 Windows 98 and Windows 3.1 users All the Printer Properties dialog boxes shown in this Guide are for Windows 95. If you are using Windows 98, the screens are almost identical and are used in precisely the same way. If you are running Windows 3.1, the design of the Printer Driver Setup window differs slightly and the screens are used differently as a result. Refer to the "Quick Start Guide" and the printer driver help screens for details. 1 Safety Precautions Please read the safety warnings provided in this manual to ensure that you use the printer safely. Do not attempt to use the printer in any way not described in this manual as this could result in unforeseen printer faults or cause a fire or electric shock. Warning Choosing a location Do not place the printer close to flammable solvents such as alcohol or thinners. If flammable solvents come in contact with electrical components inside the printer, such substances could cause a fire or electric shock. Never damage, modify, stretch or excessively bend or twist the power cord. Do not place heavy objects on the power cord. Power leaking from a damaged power cord could cause a fire or electric shock. Power supply Never attempt to plug the power cord into the power outlet or unplug the power cord when your hands are wet. This could cause an electric shock. Never plug the printer into a power socket that is shared with other equipment (power board, double adapter, etc.). This could cause a fire or electric shock. Never use the printer while the power cord is bundled or knotted. This could cause a fire or electric shock. Always push the plug all the way into the power outlet. A loose or poorly inserted plug could cause a fire or electric shock. If you detect smoke, unusual odours or strange noises around the printer, immediately press the POWER button to switch the printer off and always unplug the power cord. Continuing to use the printer in these circumstances could cause a fire or electric shock. Call for service. 2 Warning Caution Cleaning the printer Use a damp cloth to clean the printer. Never use flammable solvents such as alcohol, benzene or thinners. If flammable solvents come in contact with electrical components inside the printer, such substances could cause a fire or electric shock. Choosing a location Safety Precautions Do not install the printer in a location that is unstable or subject to excessive vibration. The printer could tip over or fall and cause injury. Always unplug the printer from the power outlet when you are cleaning the printer. If you mistakenly switch the printer on while cleaning it, you could touch moving internal printer components and suffer injury. Do not install the printer in locations that are very humid or dusty, in direct sunlight, or close to a heating appliance or fireplace. To avoid the risk of fires or electric shocks, install the printer in a location with an ambient temperature range of 41°F to 95°F and humidity of 10% to 90% (condensation free). Other Do not attempt to disassemble or modify the printer. The printer contains highvoltage components that could cause a fire or electric shock Do not place the printer on rugs or carpets with a deep pile. Fibres or dust entering the printer could cause a fire. Do not use inflammable sprays near the printer. Gases in the spray could cause a fire or electric shock if they come in contact with electrical components inside the printer. Keep the power outlet for the printer free of all obstacles so you can unplug the power cord at any time. Such obstacles could prevent you from unplugging the printer when a printer fault occurs and cause a fire or electric shock. 3 Caution When you are carrying the printer, always use both hands and hold the printer by both ends. When you are moving the printer to another location, keep it stable so that you do not drop it and cause injury. Other Never put your hands or fingers in the printer while it is printing. The printer contains moving parts that could cause injury. Power supply Always grasp the plug when you unplug the power cord. Unplugging the power cord by pulling on the cord can damage the cord and cause a fire or electric shock. Do not place metal objects (paper clips, staples, etc.) or containers of flammable solvents (alcohol, thinners. etc.) on top of the printer. Such objects could fall or spill into the printer and cause a fire or electric shock. Do not use an extension cord. This can cause a fire or electric shock. If any foreign object (metal or liquid) enters the printer, switch the printer off, unplug the power cord and call for service. Continued use of the printer when a foreign object has fallen into the printer could cause a fire or electric shock. Never use a power supply voltage other than that supplied in the country of purchase. Using the incorrect voltage could cause a fire or electric shock. The correct power supply voltage and frequency is as follows: USA/Canada: AC 100-120V, 50-60Hz UK/Australia: AC 220-240V, 50-60Hz 4 Safety Precautions BJ Cartridges and ink tanks Safety Precautions For safety reasons store BJ Cartridges and ink tanks out of the reach of small children. If a child inadvertently licks a BJ Cartridge or ink tank or ingests any ink, consult a physician immediately. Do not touch the metal contacts on a BJ Cartridge after printing. The metal parts may be very hot and could cause burns. Do not subject BJ Cartridges or ink tanks to shocks or excessive vibration. This could cause the ink to leak out and stain your clothing or the surroundings. Regulations for the United Kingdom This equipment is approved under approval number NS/G/12345/J/100003 for indirect connection to public telecommunication systems in the United Kingdom, i.e. when connected to the correct interface of a type approved apparatus in accordance with the instructions for use of that apparatus. If you are uncertain about the connection arrangement, seek the help of a qualified engineer. Notes on switching the printer off To switch the printer off, always press the POWER button on the printer and check that the POWER lamp has gone off. Switching the printer off by simply unplugging the power cord from the power outlet may make further printing impossible. Notes on using the printer near fluorescent lamps Allow at least 15 cm clearance between the printer and any fluorescent lamp. Electrical noise generated by a fluorescent lamp placed too close to the printer will cause printer malfunctions. 5 Printing Read the "Quick Start Guide" and ensure that you have completed the printer setup before you try to print. Make sure the printer is ready. Check that the printer is switched on and that the paper is loaded into the printer. If the POWER lamp is off press the POWER button to switch the printer on. POWER lamp If no paper is loaded, load some paper into the sheet feeder. (page 8) The printouts are fed out this way. 6 The next steps are performed from your PC. Open the printer driver Printer Properties dialogue box. Select Print from the File menu in your application program and click Properties in the Print window. Select the media to be used. (page 12) Specify the print settings. Canon BJC-8000 Select the appropriate icon for the type of document you are printing. Select the BJ Cartridge you are using. (page 10) Canon BJC-8000 Canon BJC-8000 You should specify the paper size in the application software. However, the first time you print a document, click the Paper tab and check that the Page Size setting matches the size specified in the application software. Reference When you have finished specifying the print settings, click OK. Start printing. Canon BJC-8000 Reference Different application programs have different methods for opening the Printer Properties dialogue box and starting a print job. Refer to the user manual supplied with your application software for details. Click to start printing. 7 Printing Loading the paper This explanation describes the basic procedure for loading sheets of A4 plain paper. For information on loading other media or any of the Canon special media, see "Compatible media" (page 12). 1 Pull out the printer's paper rest and paper output tray and check that the printer is switched on. Paper rest Paper output tray Restriction Whenever possible hold the paper by the edges and avoid touching the print side. Any scratching or soiling of the print side will adversely affect the print quality. 2 3 Fan the edges of the paper and then align the edges neatly by tapping them against a flat surface. Loading the paper without first fanning and aligning the edges could cause paper jams. Load the paper. 1 Load the stack of paper into the sheet feeder with the print side upwards and the edges aligned against the right side of the sheet feeder. 2 Slide the paper guide snug against the left side of the paper stack. 1 Paper Guide Print side Reference As a general guide, the sheet feeder holds up to 130 sheets of plain paper (64 gsm). However, ensure that the loaded paper does not exceed the load limit mark on the sheet feeder. 2 Load limit mark Removing the printouts For plain paper, remove the printed pages after about 20 pages have been output Take care not to touch the printed side of the paper until the ink is fully dry. Note that the time required for the ink to dry varies for different media types (page 13). 8 Printing photos To produce high-quality printouts of photos downloaded from a digital camera or scanner using the BC-62e Photo BJ Cartridge, you must select the correct print settings in the printer driver Printer Properties dialog box. This explanation describes how to specify the settings when you are printing on plain paper. 1 Open the printer driver Printer Properties dialog box and select the SuperPhoto icon in the Choose Print Mode box. If you want to obtain the best possible image quality using the seven color inks in the Photo BJ Cartridge and Black BJ cartridge, always select either SuperPhoto or Camera. You can print using other print modes, but only four colors (cyan, magenta, yellow and black) will be used. BJC-8000 Properties Canon BJC-8000 Properties Reference See page 7 for more information on opening the Printer Properties window. If you are using Windows 3.1, refer to Quick Start Guide. 2 Select Plain Paper in the Media Type list box. Because this setting uses Ink Optimizer (page 10), the printed surface will be water-resistant. Canon BJC-8000 Properties This completes the print settings. Click OK to start printing. For even better print quality... Use the media best suited to printing photos. The media listed below give nearphotographic quality printouts with superb colour reproduction. See "Compatible media" for more information on the features of the different media (page 12). · High Resolution Paper · Glossy Photo Paper · High Gloss Photo Film · Glossy Photo Cards When you print using these media, specify the appropriate settings in the printer driver Printer Properties dialog box. 9 Printing BJ Cartridges you can use Reference Explanations are given below for the special terms used on these pages. Ink Optimizer This is a fluid that renders the inks used to print on plain paper waterproof. Ink Optimizer only works on plain paper. Even on plain paper, Ink Optimizer does not work with the following printer driver settings: · When Draft is selected as the print mode · When the Print quality slider is set to the far left position The BJC-8000 always has 2 BJ Cartridges installed. Select whichever combination of BJ Cartridges suits your needs. It is recomended you use Canon Specialty Papers to ensure that you obtain the best possible print quality. q BC-60 Black BJ Cartridge and BC-62e Photo BJ Cartridge -- Best for printing images such a photographs. q BC-60 Black BJ Cartridge and BC-61 Color BJ Cartridge -- Best for printing business graphics and ordinary colour documents. Print Heads The print heads are the printer components that contain the fine nozzles used to eject the ink onto the paper. If the ink dries up or the print heads become soiled, the nozzles can become blocked so that ink can no longer be ejected. Black BJ Cartridge This BJ Cartridge contains black ink and Ink Optimizer. BC-60 · Consists of the print head and black BJ tank integrated into a single sealed unit. When the ink runs out, replace the BJ Cartridge. (page 22) BC-60 10 Photo BJ Cartridge BC-62e Photo BC-62e Photo BC-62e Photo BJ Cartridge print head To maintain optimum print quality, use BC-60 within one year and ink tanks within six months of removing them from their packaging. or Colour BJ Cartridge BC-61 Caution Always store BJ Cartridges and tanks safely out of the reach of small children. If a child inadvertently licks a BJ Cartridge or BJ tank or ingests any ink, consult a physician immediately. This BJ Cartridge contains the three normal colour inks (cyan, magenta and yellow) and is the best choice for printing ordinary colour documents and business graphics. Ink tank BCI-61 Color · The BJ tank is separate from the print head and can be replaced when the ink runs out. (page 19) When the print head wears out, replace the BJ Cartridge. (page 22) BC-61 BC-61 Color BJ Cartridge print head When you order a BJ tank... Check whether the BJ tank is for the BC-62e Photo BJ Cartridge or the BC-61Color BJ Cartridge and specify the correct part number. Installing the wrong ink tank could prevent successful printing. When you order a Photo BJ Cartridge... Specify the BC-62e Photo BJ Cartridge. The BC-62 Photo BJ Cartridge for the BJC-7000 printer cannot be used on the BJC-8000. If you use the wrong cartridge, you may not be able to print. 11 BJ Cartridges you can use This BJ Cartridge contains six color inks. In addition to the usual cyan, magenta and yellow inks, the BC-62e Photo BJ Cartridge also contains the slightly paler photo-cyan, photomagenta and photo-yellow inks. These additional colors make the BC-62e Photo BJ Cartridge the best choice for natural images such as photographs. This cartridge can also be used for printing that uses only the normal cyan, magenta and yellow inks. · The BJ tank is separate from the print head and can be replaced when the ink runs out. (page 19) When the print head wears out, replace the BJ Cartridge. Ink tank BCI-62 Photo (page 22) Reference Reference Compatible media These pages describe the types of media you can use with your printer and the features of those media. s Plain Paper Reference Paper weight Media up to 30 lb. can be loaded into the sheet feeder. Heavier media up 148 lb. should be loaded via the manual feed slot. Do not attempt to feed in paper thicker than 0.8mm as this will cause a paper jam. Standard plain paper intended for use in photocopiers and laser printers can be used (17 - 30 lb.). s Envelopes Standard U.S. COM#10 and European DL size envelopes can be used. s Canon special media These special media are recommended to ensure that you obtain the best possible print quality. Bubble Jet Paper Plain paper made specifically for bubble jet printers. High Resolution Paper Provides more vivid colors than plain paper. Ideal for printing photographs or business documents that include large numbers of color illustrations and graphs. Glossy Photo Paper A slightly heavier paper than High Resolution Paper made by applying a gloss coating to the print side of the paper. Provides photo quality images with the gloss feel of a photographic print. High Gloss Photo Film A film sheet with a higher gloss than Glossy Photo Paper. To obtain the highest quality reproduction of photographs, use this media with the Photo BJ Cartridge. Glossy Photo Cards A special card made from the same stock as Glossy Photo Paper. You can obtain full-bleed card printing by printing the image so that it extends beyond the perforations. Back Print Film This white translucent film is ideal for displays that use backlighting to show a printed image in the same way as slides and stained glass. The printed image is laterally inverted (mirrored). Transparencies These can be used to prepare materials for use with an overhead projector (OHP) and are ideal for use in color presentations. T-Shirt Transfer This is a media for creating iron-on prints for T-shirts. The printed image is laterally inverted (mirrored). Fabric Sheet A cloth media made from 100% cotton. You can use this media to produce finished goods while still in the product design stage. Reference Paper size The standard paper sizes that you can use are as follows: A5 A4 B5 Letter Legal Letter+ A4+ Canon #10 DL You can also use custom paper sizes from 3.95" × 3.95" (W × L) up to 9.5"× 23"(W × L). 12 Notes on media Do not use the following types of media. Such media not only give poor print results but can also cause paper jams and printer faults. · · · · · · · · Folded paper Curled paper Creased or crumpled paper Damp or wet paper Excessively thin media (weighing less than 64gsm) Excessively thick media (more than 0.8mm thick) Continuous feed paper (perforated) Punched paper (loose-leaf folder inserts, etc.) Storing media Put unused paper back in its original packaging and avoid locations that are exposed to direct sunlight or that are subject to high temperatures or humidity. To avoid bending or wrinkling the paper, store it in a level place. Handling media Whenever possible, hold the paper by the edges and avoid touching the print side. Any scratching or soiling of the print side will adversely affect the print quality. Do not touch the print side of printouts until the ink is dry. Do not touch the printed side of printouts until the ink is dry. When you are printing on the following types of media, remove each page as it is output from the printer and wait until the ink is dry. The following is a guide to the drying times for each media type. Glossy Photo Paper/Cards High Gloss Photo Film Transparencies and Back Print Film Fabric Sheet T-Shirt Transfers Approx. 2 minutes Approx. 10 minutes Approx. 15 minutes Refer to the instructions provided with the media. Refer to the instructions provided with the media. Reference When you are printing on Canon's specialty papers, observe the usage notes written on the packaging for the special paper. Reference When you are printing on plain paper or High Resolution Paper, remove the printouts every 20 sheets. If water gets on the printed media, do not touch the print surface until the media is dry. 13 Compatible media Printer maintenance To maximize the operating life of your printer, you should clean off any soiling quickly and replace consumable items such as BJ Cartridges at the appropriate intervals. s When the printout is faint or the colors are wrong Documents cannot be printed normally if the BJ Cartridge print head nozzles are blocked or the print heads are worn. When the printed text is faint or the printed colors are wrong, use the procedure below to check the status of the print heads and, if necessary, replace the BJ tank or BJ Cartridge. Print a Nozzle Check Pattern (page 16) Clean the print heads (page 17) Replace BJ tanks (page 19) Replace BJ Cartridges (page 22) ¬ ¬ ¬ 14 s When the ink runs out When the ink in a BJ Cartridge runs out, printing stops and the problem is indicated in 2 ways. · The printer beeps. 3 beeps -- The ink in the BC-60 Black BJ Cartridge has run out. 4 beeps -- The ink in the BC-62e Photo or BC-61 Color BJ Cartridge has run out. Reference You can check the number of beeps by pressing the RESUME button. · The BJ Printer Status Monitor appears on the screen. Canon BJC-8000 -LPT1: A picture and message indicating that the ink has run out appear in the Status box on the Printer Status tab. Click the Guide tab to view the appropriate response and proceed as directed by the instructions shown. To install a new ink tank or BJ Cartridge, refer to the following: BC-60 Black BJ Cartridge Replacing BJ Cartridges (page 22) BC-62e Photo or BC-61 Color BJ Cartridge Replacing BJ tanks (page 19) s The printer needs cleaning. Refer to page 27 and clean the printer. 15 Printer maintenance Printing a Nozzle Check Pattern The Nozzle Check Pattern allows you to check whether the inks are being correctly ejected from the print head nozzles and whether the print heads on the two BJ Cartridges are correctly aligned. Perform a Nozzle Check Pattern when your printouts are faint or the color tones are incorrect. Reference See page 7 for more information on opening the Printer Properties window. If you are using Windows 3.1, refer to Quick Start Guide 1 2 Check that the printer is switched on and load a stack of paper into the sheet feeder. Select Nozzle Check Pattern in the printer driver. 1 Open the Printer Properties dialog box and click the Maintenance tab. 2 Click the Nozzle Check Pattern icon. Canon BJC-8000 Properties Reference You can also print a Nozzle Check Pattern from the printer. Hold down the RESUME button and release it after the third beep. Canon BJC-8000 3 Click OK. The Nozzle Check Pattern shown in Step 3 is for the BC-62e Photo BJ Cartridge. 3 Look at the printed Nozzle Check Pattern and check the status of the BJ Cartridge nozzles. BC-60 Black BJ Cartridge nozzle status (Ink Optimizer) If these patterns are blurred, see "Cleaning the print heads" (page 17). BC-60 Black BJ Cartridge nozzle status (Black ink) If these patterns are broken or not printed, see "Cleaning the print heads" (page 17). BC-62e Photo BJ Cartridge or BC-61 Color Cartridge nozzle status If these patterns are broken or not printed, see "Cleaning the print heads" (page 17). Alignment of left and right BJ Cartridge print heads If the lines in these patterns are misaligned, see "Aligning the print heads" (page 25). 16 Cleaning the print heads Print head cleaning clears out any blockages in the print head nozzles. There are two levels of cleaning, normal and deep. If normal print head cleaning does not remedy the printing problems, perform print head deep cleaning. Restriction Only clean or deep clean the print heads when it is necessary as print head cleaning consumes ink. 1. Clean the print heads. 1 2 Check that the printer is switched on. Select Print Head Cleaning in the printer driver. 1 Open the Printer Properties dialog box and click the Maintenance tab. 2 Click the print head cleaning icon. Canon BJC-8000 Properties Reference See page 7 for more information on opening the Printer Properties window. If you are using Windows 3.1, refer to Quick Start Guide. 3 Select the print head to be cleaned and click the Execute button. All Colors -- Cleans the print heads in both BJ Cartridges. Black -- Cleans the print head in the BC-60 Black BJ Cartridge. Color -- Cleans the print head in the BC-61 Color BJ Cartridge. 4 Click OK. Reference You can also perform print head cleaning from the printer itself. Hold down the RESUME button and release it after the first beep. Canon BJC-8000 The POWER lamp flashes and print head cleaning begins. Cleaning takes one to two minutes, after which the POWER lamp stops flashing and remains lit. 17 Printer maintenance 2. Print another Nozzle Check Pattern to check whether the print head cleaning was effective. 3. If the cleaning had no effect, perform print head deep cleaning. 1 Open the Printer Properties dialog box and click the Maintenance tab. Canon BJC-8000 Properties Reference See page 7 for more information on opening the Printer Properties dialog box. If you are using Windows 3.1, refer to Quick Start Guide. 2 Click the print head deep cleaning icon. Reference You can also perform print head deep cleaning from the printer itself. Hold down the RESUME button and release it after the second beep. 3 Click OK. The POWER lamp flashes and print head deep cleaning begins. Deep cleaning takes 2 to 3 minutes, after which the POWER lamp stops flashing and remains lit. Canon BJC-8000 4. Print a Nozzle Check Pattern to check whether the print head deep cleaning was effective. (page 16) If the cleaning had no effect, perform print head cleaning and print head deep cleaning again. If there is still no effect after you have cleaned and deep cleaned the print heads three times, the printer may be out of ink or the print heads may be worn. Refer to the following for information on replacing the BJ tank or BJ Cartridge: Replacing BJ tanks (page 19) Replacing BJ Cartridges (page 22) 18 Replacing BJ tanks When the ink in the BC-61 Color BJ Cartridge or BC-62e Photo BJ Cartridge runs out, use the procedure below to replace the BJ tank. When you are purchasing a replacement BJ tank, specify the "BCI-62 Photo" BJ tank for the BC-62e Photo BJ Cartridge and the "BCI-61 Color" BJ tank for the BC-61 Color BJ Cartridge. Reference See pages 14 to 15 for information on the indicators for BJ tank replacement. 1 Check that the printer is switched on and select Change Ink Tank in the printer driver. 1 Open the Printer Properties dialog box and click the Maintenance tab. Canon BJC-8000 Properties Reference 2 Click the Change Ink Tank icon. See page 7 for more information on opening the Printer Properties window. If you are using Windows 3.1, refer to Quick Start Guide. 3 Click OK. Canon BJC-8000 2 Wait two or three seconds and then open the front cover. 19 Printer maintenance Caution Do not drop ink tanks or subject them to excessive vibration. This could cause the ink to leak out and stain your clothing or the surroundings. 3 Press the release button on the BJ tank and remove the BJ tank. Leave the print head installed in the printer and remove only the BJ tank. Reference Dispose of used BJ tanks in accordance with your local waste disposal regulations. 4 Take the new BJ tank out of its box. 5 Remove the orange protective cap. Protective cap Photo (BCI-62 Photo) Protective cap Restriction Do not reattach used protective caps. Dispose of them in accordance with your local waste disposal regulations. Color (BCI-61 Color) 20 6 Place the new BJ tank into the holder at an angle along the cartridge holder guides. 7 Press down on the the top of the BJ tank. mark on Press down until you hear a click. 8 Press the blue REPLACE button. Replace button 9 Close the front cover. The POWER lamp flashes during print head cleaning. Head cleaning takes one to two minutes, after which the POWER lamp stops flashing and remains lit. This completes BJ tank replacement. 21 Printer maintenance The printer beeps once, the cartridge holder moves to the right end of the printer and print head cleaning begins. Replacing BJ Cartridges When the ink in the Black BJ Cartridge runs out, use the procedure described below to replace the BJ Cartridge. If replacing the BJ tank in a BC-62e Photo or BC-61Color BJ Cartridge does not improve the printout quality, the print head may be worn. If this occurs, replace the BJ Cartridge using the procedure described here. Reference See pages 14 to 15 for information on the indicators for BJ Cartridge replacement. 1 Check that the printer is switched on and select Change BJ Cartridge in the printer driver. 1 Open the Printer Properties dialog box and click the Maintenance tab. Canon BJC-8000 Properties Reference See page 7 for more information on opening the Printer Properties window. If you are using Windows 3.1, refer to Quick Start Guide. 2 Click the Change BJ Cartridge icon. 3 Click OK. Canon BJC-8000 2 Wait two or three seconds and then open the front cover. 22 3 Press the release button on the BJ Cartridge and remove the BJ Cartridge. The figures here illustrate replacement of the BC-62e Photo BJ Cartridge. Caution Do not drop BJ Cartridges or subject them to excessive vibration. This could cause the ink to leak out and stain your clothing or the surroundings. Dispose of used BJ Cartridges in accordance with your local waste disposal regulations. Store a partly used BJ Cartridge in the Ink Cartridge Storage Box. If you do not store the partly used BJ Cartridge in the Ink Cartridge Storage Box, the ink will dry out and you will no longer be able to print using the BJ Cartridge. Reference The ink Cartridge Storage Box are designed so that they can be conveniently mounted on the back of the printer. 5 Remove the orange protective cap and white protective tape. Protective cap (orange) Restriction Do not reattach used protective caps or protective tape. Dispose of them in accordance with your local waste disposal regulations. Protective tape (white) Print head 23 Printer maintenance 4 Take the new BJ Cartridge from its box. Restriction Never touch the print head itself as this could make further printing impossible. 6 Place the new BJ Cartridge into the holder at an angle along the cartridge holder guides. Guide 7 Press down on the mark on the top of the BJ Cartridge. Press down until you hear a click. 8 9 Press the blue REPLACE button. The printer beeps once, the cartridge holder moves to the right end of the printer and print head cleaning begins. REPLACE button Close the front cover. The POWER lamp flashes during print head cleaning. Head cleaning takes one to two minutes, after which the POWER lamp stops flashing and remains lit. A print head alignment message then appears. 24 Replacing BJ Cartridges Aligning the print heads The BJC-8000 always uses two BJ Cartridges. When you have replaced a BJ Cartridge, align the print heads of the BJ Cartridges using the procedure described below. 1 Check that the printer is switched on and load two sheets of paper into the sheet feeder. Reference Paper Guide Print side Loading the paper See page 8. Load limit mark 2 Read the message and click OK. 3 To print the alignment pattern, click Yes. 25 Printer maintenance Replacing BJ Cartridges 4 Check the printout and type in the numbers of the patterns in which the lines in (A), (B), (C) and (D) are printed exactly over each other. Then click OK. Good: Bad: 5 6 Reference The settings you have specified here are not saved unless you switch the printer off normally. To switch the printer off, always use the POWER button on the printer. To check the specified values, see "Printing a Nozzle Check Pattern" (page 16). Check that there is paper loaded in the printer and click OK. Check the new printout and type in the numbers of the patterns in which the lines in (E), (F), (G) and (H) are printed exactly over each other in the same way as step 4. Then click OK. 7 Click OK. This completes print head alignment. 26 Cleaning the printer Cleaning the paper outlet The printer's paper outlet will gradually become soiled as more pages are printed. When the soiling becomes noticeable, clean the printer as described below. 1 Switch the printer off by pressing the POWER button on the printer. Warning Never use flammable solvents such as thinners, benzene or alcohol. If such substances come in contact with electrical components inside the printer, they could cause a fire or electric shock. 2 Check that the POWER lamp is off and unplug the printer from the power outlet. Restriction Do not unplug the printer while it is still switched on as this could make subsequent printing impossible. Caution Always unplug the printer from the power outlet when you are cleaning it. You could touch moving parts inside the printer and suffer injury if you clean the printer while it is still switched on. 3 Wipe the paper outlet clean. If you have been printing on Canon's High Resolution Paper, clean the feed rollers. If you use High Resolution Paper for long periods, paper dust will accumulate inside the printer and prevent paper from being fed through the printer correctly. If this occurs, use the cleaning sheet that comes with the High Resolution Paper to clean the feed rollers inside the printer. 27 Printer maintenance Troubleshooting When a problem occurs while you are using the printer, refer to the topics listed below to resolve the problem. This manual describes the symptoms of only the printer problems you are most likely to encounter. If your problem is not described here, refer to the "Canon Customer Care" information. (page 39) The printer driver cannot be installed. P29 Paper will not feed in from the sheet feeder. / The paper is fed in skewed. s Multiple sheets are fed in together P30 s The paper jams. P30 An error message appears. s "Error writing to LPT1" displayed. P31 s "Application error" or "General Protection Fault" displayed. P32 The printer beeps and the ERROR lamp lights (blinks). Printing stops mid-way. P34 P33 The printout is unsatisfactory. s s s s s Meaningless characters and symbols are printed. P35 The printout is faint or the colors are wrong. P36 The last part of the document is not printed. P37 The colors on the printout do not match the colors on the screen. P38 The paper comes out curled/warped/wrinkled. P38 P39 Refer to the "Canon Customer Care" for information on how to deal with other problems. Customer Care When an error occurs When the ink or paper runs out or the paper jams, the BJ Printer Status Monitor automatically appears. The BJ Printer Status Monitor is an application that uses messages and pictures to display the printing progress and the status of the printer while it is printing. 1. Look at the messages and pictures to determine what type of error has occurred. 2. Click the Guide tab and proceed as directed by the message shown. Printing resumes once you have resolved the problem. 28 The printer driver cannot be installed. Cause ¬ Solution Installation was interrupted. Refer to the "Quick Start Guide" and install the printer driver using the correct procedure. If you are reinstalling the printer driver, remove the installed BJ printer driver and then install the printer driver again. Select Programs and then BJ Printer from the Windows Start menu and click Uninstall. Then follow the on-screen instructions. Reference If an error occurred and you forcibly shut down the installer, you may not be able to install the printer driver because Windows is no longer stable. Restart Windows and then reinstall the printer driver. Other application programs are running. ¬ Quit any other application programs that are running and start the installation again. The CD-ROM drive used for the installation is not specified correctly. ¬ Double-click My Computer and then double-click the CD-ROM icon in the new window. Refer to the "Quick Start Guide" and proceed with the rest of the installation. There is a problem with the installation CD. ¬ Check that the Windows Explorer or the Windows 3.1 File Manager can successfully read the disk. If the disk is unreadable, call the Canon Customer Care Center. 29 Troubleshooting Paper will not feed in from the sheet feeder. / The paper is fed in skewed. s Multiple sheets are fed in together. Cause ¬ Solution The paper is too thick. To print on paper that is thicker than 0.2mm (up to 0.8mm), feed the paper manually one sheet at a time. The sheet feeder will only hold paper up to 0.2mm thick. (page 12) The sheet feeder is overloaded. ¬ Check that you do not exceed the load limit mark on the sheet feeder when you are loading the paper. The paper will not be fed correctly if you overload the sheet feeder. (page 8) The paper rest is not pulled out. ¬ When you load media other than envelopes into the sheet feeder, you should pull out the paper rest. If you do not pull out the paper rest, the media will not slide fully into the paper feed slot and may not be fed into the printer correctly.