USER'S GUIDE Please read this guide before operating this equipment. After you finish reading this guide, store it in a safe place for future reference. Table of Contents INTRODUCTION Where to find help (USA only)............iv Using this guide ...................................v Important safety instructions.............vi Users in the U.S.A. ............................viii Pre-Installation Requirements for Canon Facsimile Equipment.....................................viii Connection of the Equipment ............................viii Registering coded speed dialing numbers and names ................... 2-13 Registering voice dialing voice tags .................................... 2-14 Registering voice tags with one-touch/coded speed dialing numbers and names............ 2-14 Adding voice tags to the one-touch/coded speed dialing numbers ........................................ 2-14 Modifying voice tags...................................... 2-15 Deleting voice tags......................................... 2-15 Users in Canada ..................................xi Pre-Installation Requirements for Canon Facsimile Equipment...................................... xi Notice................................................................. xi For Canadian Users ........................................... xii 3 DOCUMENTS AND PAPER Preparing documents....................... 3-1 Types of documents you can scan................... 3-1 Problem documents ........................................ 3-1 1 SETTING UP Unpacking ......................................... 1-1 Removing the shipping materials.....................1-2 Loading documents ......................... 3-2 Problems with multipage documents .............. 3-2 Assembling the fax .......................... 1-3 Attaching components .....................................1-3 Paper requirements.......................... 3-3 Printable area................................................... 3-3 Loading paper.................................................. 3-3 Making connections......................... 1-4 Connecting the telephone line, handset, and external device.............................................1-4 Connecting the AC power cord.........................1-5 4 MAKING COPIES Copying documents ......................... 4-1 Loading paper................................... 1-6 Paper guidelines...............................................1-6 Loading paper in the multi-purpose tray ..........1-7 Installing the BJ Cartridge® ............ 1-8 Guidelines ........................................................1-8 Installing the BJ Cartridge® in your fax............1-9 Testing the fax................................................1-10 5 SENDING DOCUMENTS Preparing to send a document........ 5-1 Adjusting the quality of your documents ......... 5-1 Sending methods............................................. 5-2 Dialing methods............................................... 5-2 2 PREPARING TO USE YOUR FAX Main components of your fax ......... 2-1 Fax controls - the operation panel.. 2-2 Guidelines for entering numbers, letters, and symbols.... 2-4 Correcting mistakes .........................................2-5 Sending documents ......................... 5-2 Direct sending.................................................. 5-2 Memory sending.............................................. 5-3 Manual sending ............................................... 5-4 Canceling sending............................ 5-5 Automatic dialing ............................. 5-5 Sending a document using one-touch speed dialing or coded speed dialing numbers...... 5-5 Sending a document using directory dialing.... 5-6 Sending a document using voice dialing.......... 5-7 Setting the TEL LINE TYPE ............. 2-6 Registering sender information ...... 2-7 Personalizing your fax......................................2-7 Setting the date and time .................................2-7 Registering your fax/telephone number and name............................................................2-8 Setting the daylight saving time .......................2-9 Special dialing .................................. 5-8 Sending a document using caller history ......... 5-8 Long-distance dialing ...................................... 5-8 Redialing when the line is busy ...... 5-9 Manual redialing .............................................. 5-9 Automatic redialing.......................................... 5-9 Registering one-touch speed dialing numbers and names................... 2-11 Delayed sending ............................. 5-11 ii Table of Contents Sending other documents while the fax is set for delayed sending.........................................5-12 Canceling delayed sending .............................5-12 Forwarding telephone messages.. 7-13 Setting the forwarding number ...................... 7-13 Setting the number of redial times................. 7-14 Setting PIN ENTRY ........................................ 7-15 Sequential broadcasting................ 5-13 Sending a document to more than one location ...............................................5-13 When a forwarded call is received 7-16 Documents stored in memory....... 5-14 Printing a list of documents in memory .........5-14 Printing a document in memory.....................5-14 Deleting a document from memory................5-15 8 SETTINGS AND ACTIVITY REPORTS Selecting a menu .............................. 8-1 Activity reports ................................. 8-7 How to print a report ....................................... 8-7 Activity report .................................................. 8-8 One-touch speed dialing list ............................ 8-8 Coded speed dialing list................................... 8-8 User data list.................................................... 8-8 List of documents in memory.......................... 8-8 TX (Transmission) report................................. 8-8 RX (Reception) report...................................... 8-8 Multi TX/RX (Transaction) report..................... 8-8 6 RECEIVING DOCUMENTS Different ways to receive a document.................................... 6-1 Setting the receive mode................. 6-2 Receiving both documents and telephone calls automatically: Fax/Tel mode ................6-2 Receiving documents manually: MANUAL MODE...........................................6-4 Receiving with a DRPD (Distinctive Ring Pattern Detection) service: DRPD ............................6-5 Other features................................... 6-6 Saving ink ........................................................6-6 Changing calling volume ..................................6-6 Changing receiving volume of handset.............6-6 Receiving documents in memory while performing another task or when a problem occurs ......6-6 Polling to receive documents ...........................6-7 9 SOLUTIONS TO COMMON PROBLEMS Clearing jams .................................... 9-1 Jams in the document tray .............................. 9-1 Jams in the multi-purpose tray........................ 9-1 Periodic cleaning.............................. 9-2 Cleaning the exterior of the fax ........................ 9-2 Cleaning the interior of the fax......................... 9-2 Testing and cleaning the BJ Cartridge® print head ............................................................ 9-4 Replacing the BJ Cartridge® ............................ 9-5 Setting CALLER ID ........................... 6-7 Canceling receiving ......................... 6-9 7 USING TAM MODE Recording the outgoing message .. 7-1 Types of messages that can be recorded .........7-1 Recording the outgoing message.....................7-1 Troubleshooting ............................... 9-7 Paper feeding problems................................... 9-7 Faxing problems .............................................. 9-8 Copying problems.......................................... 9-12 Telephone problems ...................................... 9-12 Print quality problems ................................... 9-13 General problems .......................................... 9-13 Setting TAM MODE........................... 7-2 Setting the recording time for a telephone message ......................................................7-3 Setting TAM MONITOR ....................................7-4 Setting TOLL SAVER ........................................7-5 LCD messages................................ 9-14 In case of a power failure............... 9-18 During a power failure ................................... 9-18 Memory clear report ...................................... 9-18 Recording voice memos.................. 7-6 Deleting messages........................... 7-7 Playing telephone messages .......... 7-9 Remote control features ................ 7-10 Registering the password for remote control.7-10 Using remote control .....................................7-11 Specifications .............S-1 Index.............................I-1 iii Where to find help (USA only) Canon USA offers a full range of customer technical support* options: · Interactive troubleshooting, e-mail technical support, the latest driver downloads and answers to frequently asked questions (www.canontechsupport.com) · Toll-free live technical support Monday - Saturday (excluding holidays) at 1-800-828-4040 · Repair or Exchange Service Options In the event service is required for any Canon product during the limited warranty period, Canon offers two support options: 1. Authorized Service Facility Carry-in / Mail-In Service 2. InstantExchange Service Program** · Telephone Device for the Deaf (TDD-1-866-251-3752) * Support program specifics are subject to change without notice. ** Refer to the warranty information starting on p. I-6 for details. Model Name · H12414 (FAXPHONE B95) Copyright Copyright © 2004 by Canon U.S.A., Inc. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual, or otherwise, without the prior written permission of Canon U.S.A. Trademarks Canon, FAXPHONE, and BJ Cartridge® are registered trademarks. All other product and brand names are registered trademarks, trademarks or service marks of their respective owners. As an ENERGY STAR® Partner, Canon Inc. has determined that this product meets the ENERGY STAR® guidelines for energy efficiency. iv Using this guide This guide provides detailed information on how to set up, operate, maintain, and troubleshoot your fax. Please read the list below to become familiar with the symbols, terms, and abbreviations used in this guide. Cautions tell you how to avoid actions that could injure you or damage your fax. In order to use your fax safely, always observe these cautions. Notes provide advice on using your fax more effectively, describe operating restrictions, and tell you how to avoid minor difficulties. Reading these is recommended to make the most of your fax and its functions. (see p. xx) default document menu and buttons Indicates a page number that you can refer to for more information on the topic of the previous sentence or paragraph. A setting that remains in effect unless you change it. The original sheet(s) of paper you send, receive, or copy with your fax. A list of settings from which you select an item to set up or change. A menu has a title which appears on the LCD. Used to select an item in a menu. Press to select the next item, and press to select the previous item. When you send or receive a document, your fax automatically assigns the document a unique transaction number. A transaction number is a four-digit number that will help you keep track of documents you send and receive. TX/RX NO. is the abbreviation used for "transaction number". Denotes Transmission. Denotes Reception. LCD display. The contents of the LCD display may vary depending on the current settings. transaction number TX/RX NO. TX RX TRANSMITTING OK In addition, this guide uses brackets to identify the buttons you press when performing different functions: [Stop]. v Important safety instructions Read these safety instructions thoroughly before using your fax. Except as specifically described in this guide, do not attempt to service the fax yourself. Never attempt to disassemble the fax: opening and removing its interior covers will expose you to dangerous voltages and other risks. For all service, contact the Canon Customer Care Center (see p. iv). Handling and maintenance Follow all warnings and instructions marked on the fax. Do not subject the fax to strong physical shock or vibration. Always unplug the fax before moving or cleaning it. To avoid paper jams, never unplug the power cord, open ...