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Phone Guide Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP) INCLUDING LICENSE AND WARRANTY Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Common Phone Tasks View online help on the phone Place a call Redial a number Talk using the handset and listen on the speaker Listen on the speaker only Use your call logs Press Help. and choose Go off-hook before or after dialing a number. Press Redial. (Group Listen mode only.) Press GListen. (Monitor mode only.) Press Monitor. Press and select Directories > Missed Calls, Placed Calls, or Received Calls. Select a number and press Dial. Press EditDial, << or >>. Highlight a call to put on hold or resume from hold, and press . Press Transfer, enter the number, then press Transfer again. Press more > Confrn and dial the participant, then press Confrn again. Softkey Definitions AbbrDial Answer Barge CallBack Dial using a speed-dial index number Answer a call Add yourself to a call on a shared line Receive notification when a busy extension becomes available Cancel an action or exit a screen without applying changes Add yourself to a call on a shared line and establish a conference Setup/cancel call forwarding Delete records or settings Close the current window View conference participants Create a conference call Remove characters to the right of the cursor when using EditDial Opens the Details call record for a multiparty call in the Missed Calls and Received Calls logs Dial a phone number Transfer two calls to each other Turn off Do Not Disturb (DND) Edit a number in a call log Disconnect the current call Reset settings to their defaults Return to the previous screen Talk using the handset and listen on the speaker (Group Listen) Disable Group Listen Quick Reference Cancel cBarge CFwdALL Clear Close ConfList Confrn Edit a number Hold/resume a call Transfer a call to a new number Start a standard (ad hoc) conference call Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP) Softkey Definitions Phone Screen Icons Button Icons Speed Dialing Common Phone Tasks Delete Details Dial DirTrfr DND EditDial EndCall Erase Exit GListen GLOff Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco Systems, Inc. or its affiliates in the United States and certain other countries. All other brands, names, or trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0501R) © 2006 Cisco Systems, Inc. All rights reserved. OL-11414-01 GPickUp iDivert Join MeetMe Monitor MonOff more Msgs NewCall OPickUp Park PickUp QRT Redial Remove RmLstC Search Transfer Update VidMode << >> Answer a call ringing in another group Send a call to a voice messaging system Join several calls on a single line to create a conference Host a Meet-Me conference call Listen to a call on the speaker Disable the Monitor function Display additional softkeys Access voice mail system Make a new call Answer a call ringing in an associated group Store a call using Call Park Answer a call in your group Submit call problems to the system administrator Redial the most recently dialed number Remove a conference participant Drop the last party added to a conference call Search for a directory listing Transfer a call Refresh content Choose a video display mode Delete entered characters Move through entered characters Phone Screen Icons Call State Call Forwarding enabled Call on hold Connected call Off-hook On-hook Incoming call Shared line in use Secure Calls Authenticated call Encrypted call Selected Device Handset in use Speaker in use (Monitor on) Critical Calls Priority call Medium priority call High priority call Highest priority call Other Features Speed Dial configured Message waiting Option selected Feature enabled Video enabled (Cisco Unified IP Phone 7911G only) URL entry in call log is ready to edit Button Icons Volume Navigation Hold Applications Menu Speed Dialing If you want to... Then... Speed dial a number · Press and select a number to dial. · Press and choose Directories > Speed Dials. Select a number to dial. · Enter a speed-dial number while on-hook and press AbbrDial. Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Safety and Performance Information 2 Accessibility Features 4 Connecting Your Phone 5 An Overview of Your Phone 9 Understanding Buttons and Hardware 9 Understanding Applications Menus 11 Understanding the Help System on Your Phone 11 Understanding Lines vs. Calls 11 Understanding Line and Call Icons 12 Understanding Feature Availability 12 Understanding SIP vs. SCCP 12 Basic Call Handling 13 Placing a Call--Basic Options 13 Placing a Call--Additional Options 14 Answering a Call 15 Ending a Call 16 Using Hold and Resume 16 Switching Between Multiple Calls 16 Viewing Multiple Calls 17 Transferring Calls 17 Sending a Call to a Voice Messaging System 18 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP) v Forwarding All Calls to Another Number 19 Using Do Not Disturb 20 Making Conference Calls 20 Understanding Types of Conference Calls 20 Starting and Joining a Standard Conference 21 Starting or Joining a Meet-Me Conference Call 23 Advanced Call Handling 24 Speed Dialing 24 Picking Up a Redirected Call on Your Phone 25 Using a Shared Line 26 Understanding Shared Lines 26 Adding Yourself to a Shared-Line Call 26 Preventing Others from Viewing or Barging a Shared-Line Call 27 Storing and Retrieving Parked Calls 28 Making and Receiving Secure Calls 28 Tracing Suspicious Calls 29 Prioritizing Critical Calls 30 Using Cisco Extension Mobility 31 Using a Handset, Headset, and Speaker 32 Using the Group Listen Feature 32 Using the Monitor Feature 33 Using and Obtaining a Headset 33 Using AutoAnswer 34 Using Phone Settings 35 Customizing Rings and Message Indicators 35 Customizing the Phone Screen 36 Using Call Logs and Directories 37 Using Call Logs 37 Directory Dialing 39 Using Corporate Directory on Your Phone 40 vi OL-11414-01 Using Personal Directory on Your Phone 41 Accessing Voice Messages 44 Customizing Your Phone on the Web 45 Accessing Your User Options Web Pages 45 Configuring Features and Services on the Web 46 Using Personal Directory on the Web 46 Using Your Personal Address Book on the Web 46 Configuring Fast Dials on the Web 47 Using the Address Book Synchronization Tool 48 Setting Up Speed Dials on the Web 48 Setting Up Phone Services on the Web 49 Controlling User Settings on the Web 50 Controlling Line Settings on the Web 51 Using Cisco WebDialer 52 Understanding Additional Configuration Options 55 Troubleshooting Your Phone 57 General Troubleshooting 57 Viewing Phone Administration Data 58 Using the Quality Reporting Tool 58 Cisco One-Year Limited Hardware Warranty Terms 59 Index 61 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP) vii viii OL-11414-01 Getting Started Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone's capabilities, or refer to the table below for pointers to commonly-used sections. If you want to... Explore your phone on your own Review safety information Connect your phone Use your phone after it is installed Learn about the phone buttons Make calls Put calls on hold Transfer calls Make conference calls Set up speed dialing Share a phone number Use the speaker on the phone Change the ring volume or tone View your missed calls Listen to your voice messages See softkey and icon definitions Then... Press and choose Help. See Safety and Performance Information, page 2. See Connecting Your Phone, page 5. Start with An Overview of Your Phone, page 9. See Understanding Buttons and Hardware, page 9. See Placing a Call--Basic Options, page 13. See Using Hold and Resume, page 16. See Transferring Calls, page 17. See Making Conference Calls, page 20. See Speed Dialing, page 24. See Using a Shared Line, page 26 See Using a Handset, Headset, and Speaker, page 32. See Using Phone Settings, page 35. See Using Call Logs and Directories, page 37. See Accessing Voice Messages, page 44. Refer to the Quick Reference Card in the front of this guide. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP) 1 Finding Additional Information You can access the most current Cisco documentation on the World Wide Web at this URL: http://www.cisco.com/univercd/home/home.htm You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml Safety and Performance Information Read the following safety notices before installing or using your Cisco Unified IP Phone: Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071 SAVE THESE INSTRUCTIONS Warning Read the installation instructions before you connect the system to its power source. Warning Ultimate disposal of this product should be handled according to all national laws and regulations. Warning Do not work on the system or connect or disconnect cables during periods of lightning activity. 2 OL-11414-01 Getting Started Warning To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution when connecting cables. Caution Inline power circuits provide current through the communication cable. Use the Cisco provided cable or a minimum 24 AWG communication cable. Using an External Power Supply The following warnings apply when you use the external power supply with the Cisco Unified IP Phone: Warning This product relies on the building's installation for short-circuit (over current) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors). Warning The device is designed to work with TN power systems. Warning The plug-socket combination must be accessible at all times because it serves as the main disconnecting device. Warning The power supply must be placed indoors. Caution Use only a Cisco specified power supply with this product. Power Outage Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP) 3 Using External Devices The following information applies when you use external devices with the Cisco Unified IP Phone: Cisco recommends the use of good quality external devices (headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions: · Move the external device away from the source of the RF or AF signals. · Route the external device cables away from the source of the RF or AF signals. · Use shielded cables for the external device, or use cables with a better shield and connector. · Shorten the length of the external device cable. · Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors. In European Union countries, use only headsets that are fully compliant with the EMC Directive [89/336/EC]. Caution Accessibility Features A list of accessibility features is available upon request. 4 OL-11414-01 Connecting Your Phone Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphics below to connect your phone. The following graphic and table show how to connect the Cisco Unified IP Phone 7906G: 3 2 5 79976 1 4 1 2 3 Network port (10/100 SW) Handset port DC adapter port (DC48V) 4 5 AC-to-DC power supply AC power cord Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP) 5 The following graphic and table show how to connect the Cisco Unified IP Phone 7911G: 4 3 91638 1 6 2 5 1 2 3 Network port (10/100 SW) Access port (10/100 PC) Handset port 4 5 6 DC adapter port (DC48V) AC-to-DC power supply AC power cord 6 OL-11414-01 Connecting Your Phone Adjusting the Handset Rest When you connect your phone, you might want to adjust the handset rest to ensure that the receiver will not slip out of the cradle. See the table below for instructions. 1 2 3 1 2 3 Set the handset aside and pull the square plastic tab from the handset rest. Rotate the tab 180 degrees. Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest. Registering with TAPS After your phone is connected to the network, your system administrator might ask you to auto-register your phone using the Tool for Auto-Registered Phones Support (TAPS). TAPS might be used either for a new phone or to replace an existing phone. To register with TAPS, pick up the handset, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After your phone displays a confirmation message, hang up. The phone will restart. Headset Information To use a headset, make sure the handset is disconnected, then connect the headset to the Handset port on the back of your phone. Depending on headset manufacturer's recommendations, an external amplifier may be required. Refer to headset manufacturer's product documentation for more information. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP) 77354 7 Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed, there is not a single "best" solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network. In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco Unified IP Phone users. Cisco Systems recommends the use of good quality external devices (headsets) that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as cell phones and two-way radios, some audio noise may still occur. See Using External Devices, page 4 for more information. The primary reason that support of a headset would be inappropriate for the Cisco Unified IP Phone is the potential for an audible hum. This hum can either be heard by the remote party or by both the remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors. In some cases, a hum experienced by a user may be reduced or eliminated by using a local power cube or power injector. See Using an External Power Supply, page 3 for more information. Audio Quality Subjective to the User Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well with Cisco Unified IP Phones. Nevertheless, it is ultimately still the customer's responsibility to test this equipment in their own environment to determine suitable performance. For information about headsets, see: http://www.vxicorp.com/cisco http://www.plantronics.com/cisco 8 OL-11414-01 An Overview of Your Phone An Overview of Your Phone Cisco Unified IP Phone 7906G and 7911G are full-feature telephones that provide voice communication over the same data network that your computer uses, allowing you to place and receive calls, put calls on hold, transfer calls, make conference calls, and so on. In addition to basic call-handling features, your Cisco Unified IP Phone 7906G and 7911G can provide specialized or advanced telephony features that extend your call-handling capabilities. Depending on configuration, your phone supports: · Access to network data, XML applications, and web-based services. · Online customizing of phone features and services from your User Options web pages. Understanding Buttons and Hardware You can use this figure below to identify the buttons and hardware on your phone. 1 9 2 8 3 4 5 6 7 10 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP) 91031 9 Item 1 Phone screen Description For more information, see... Displays phone menus and call activity Understanding including caller ID, call duration, and call state. Applications Menus, page 11 and Understanding Line and Call Icons, page 12. Indicates your Cisco Unified IP Phone model series. Each activates a softkey option displayed on your phone screen. Allows you to scroll through menu items and highlight items. When the phone is on-hook, displays your Speed Dials. -- Softkey Definitions, page 3. Understanding Applications Menus, page 11 and Speed Dialing, page 24. 2 3 4 Cisco Unified IP Phone series Softkey buttons Navigation button 5 Applications Menu button Hold button Displays the Applications menu that provides access to a voice messaging system, phone logs and directories, settings, services, and help. Understanding Applications Menus, page 11. 6 Places the active call on hold, resumes a call on Using Hold and hold, and switches between an active call and a Resume, page 16. call on hold. Allows you to dial phone numbers, enter letters, and choose menu items. Controls the handset, headset, speaker, and ringer volume. Basic Call Handling, page 13. Using a Handset, Headset, and Speaker, page 32. 7 8 Keypad Volume button 9 Handset with light strip The light strip on the handset indicates an incoming call or new voice message.