User manual CISCO 7911G

Phone Guide Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP) INCLUDING LICENSE AND WARRANTY Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Common Phone Tasks View online help on the phone Place a call Redial a number Talk using the handset and listen on the speaker Listen on the speaker only Use your call logs Press Help. and choose Go off-hook before or after dialing a number. Press Redial. (Group Listen mode only.) Press GListen. (Monitor mode only.) Press Monitor. Press and select Directories > Missed Calls, Placed Calls, or Received Calls. Select a number and press Dial. Press EditDial, << or >>. Highlight a call to put on hold or resume from hold, and press . Press Transfer, enter the number, then press Transfer again. Press more > Confrn and dial the participant, then press Confrn again. Softkey Definitions AbbrDial Answer Barge CallBack Dial using a speed-dial index number Answer a call Add yourself to a call on a shared line Receive notification when a busy extension becomes available Cancel an action or exit a screen without applying changes Add yourself to a call on a shared line and establish a conference Setup/cancel call forwarding Delete records or settings Close the current window View conference participants Create a conference call Remove characters to the right of the cursor when using EditDial Opens the Details call record for a multiparty call in the Missed Calls and Received Calls logs Dial a phone number Transfer two calls to each other Turn off Do Not Disturb (DND) Edit a number in a call log Disconnect the current call Reset settings to their defaults Return to the previous screen Talk using the handset and listen on the speaker (Group Listen) Disable Group Listen Quick Reference Cancel cBarge CFwdALL Clear Close ConfList Confrn Edit a number Hold/resume a call Transfer a call to a new number Start a standard (ad hoc) conference call Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP) Softkey Definitions Phone Screen Icons Button Icons Speed Dialing Common Phone Tasks Delete Details Dial DirTrfr DND EditDial EndCall Erase Exit GListen GLOff Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco Systems, Inc. or its affiliates in the United States and certain other countries. All other brands, names, or trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0501R) © 2006 Cisco Systems, Inc. All rights reserved. OL-11414-01 GPickUp iDivert Join MeetMe Monitor MonOff more Msgs NewCall OPickUp Park PickUp QRT Redial Remove RmLstC Search Transfer Update VidMode << >> Answer a call ringing in another group Send a call to a voice messaging system Join several calls on a single line to create a conference Host a Meet-Me conference call Listen to a call on the speaker Disable the Monitor function Display additional softkeys Access voice mail system Make a new call Answer a call ringing in an associated group Store a call using Call Park Answer a call in your group Submit call problems to the system administrator Redial the most recently dialed number Remove a conference participant Drop the last party added to a conference call Search for a directory listing Transfer a call Refresh content Choose a video display mode Delete entered characters Move through entered characters Phone Screen Icons Call State Call Forwarding enabled Call on hold Connected call Off-hook On-hook Incoming call Shared line in use Secure Calls Authenticated call Encrypted call Selected Device Handset in use Speaker in use (Monitor on) Critical Calls Priority call Medium priority call High priority call Highest priority call Other Features Speed Dial configured Message waiting Option selected Feature enabled Video enabled (Cisco Unified IP Phone 7911G only) URL entry in call log is ready to edit Button Icons Volume Navigation Hold Applications Menu Speed Dialing If you want to... Then... Speed dial a number · Press and select a number to dial. · Press and choose Directories > Speed Dials. Select a number to dial. · Enter a speed-dial number while on-hook and press AbbrDial. Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Safety and Performance Information 2 Accessibility Features 4 Connecting Your Phone 5 An Overview of Your Phone 9 Understanding Buttons and Hardware 9 Understanding Applications Menus 11 Understanding the Help System on Your Phone 11 Understanding Lines vs. Calls 11 Understanding Line and Call Icons 12 Understanding Feature Availability 12 Understanding SIP vs. SCCP 12 Basic Call Handling 13 Placing a Call--Basic Options 13 Placing a Call--Additional Options 14 Answering a Call 15 Ending a Call 16 Using Hold and Resume 16 Switching Between Multiple Calls 16 Viewing Multiple Calls 17 Transferring Calls 17 Sending a Call to a Voice Messaging System 18 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP) v Forwarding All Calls to Another Number 19 Using Do Not Disturb 20 Making Conference Calls 20 Understanding Types of Conference Calls 20 Starting and Joining a Standard Conference 21 Starting or Joining a Meet-Me Conference Call 23 Advanced Call Handling 24 Speed Dialing 24 Picking Up a Redirected Call on Your Phone 25 Using a Shared Line 26 Understanding Shared Lines 26 Adding Yourself to a Shared-Line Call 26 Preventing Others from Viewing or Barging a Shared-Line Call 27 Storing and Retrieving Parked Calls 28 Making and Receiving Secure Calls 28 Tracing Suspicious Calls 29 Prioritizing Critical Calls 30 Using Cisco Extension Mobility 31 Using a Handset, Headset, and Speaker 32 Using the Group Listen Feature 32 Using the Monitor Feature 33 Using and Obtaining a Headset 33 Using AutoAnswer 34 Using Phone Settings 35 Customizing Rings and Message Indicators 35 Customizing the Phone Screen 36 Using Call Logs and Directories 37 Using Call Logs 37 Directory Dialing 39 Using Corporate Directory on Your Phone 40 vi OL-11414-01 Using Personal Directory on Your Phone 41 Accessing Voice Messages 44 Customizing Your Phone on the Web 45 Accessing Your User Options Web Pages 45 Configuring Features and Services on the Web 46 Using Personal Directory on the Web 46 Using Your Personal Address Book on the Web 46 Configuring Fast Dials on the Web 47 Using the Address Book Synchronization Tool 48 Setting Up Speed Dials on the Web 48 Setting Up Phone Services on the Web 49 Controlling User Settings on the Web 50 Controlling Line Settings on the Web 51 Using Cisco WebDialer 52 Understanding Additional Configuration Options 55 Troubleshooting Your Phone 57 General Troubleshooting 57 Viewing Phone Administration Data 58 Using the Quality Reporting Tool 58 Cisco One-Year Limited Hardware Warranty Terms 59 Index 61 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP) vii viii OL-11414-01 Getting Started Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone's capabilities, or refer to the table below for pointers to commonly-used sections. If you want to... Explore your phone on your own Review safety information Connect your phone Use your phone after it is installed Learn about the phone buttons Make calls Put calls on hold Transfer calls Make conference calls Set up speed dialing Share a phone number Use the speaker on the phone Change the ring volume or tone View your missed calls Listen to your voice messages See softkey and icon definitions Then... Press and choose Help. See Safety and Performance Information, page 2. See Connecting Your Phone, page 5. Start with An Overview of Your Phone, page 9. See Understanding Buttons and Hardware, page 9. See Placing a Call--Basic Options, page 13. See Using Hold and Resume, page 16. See Transferring Calls, page 17. See Making Conference Calls, page 20. See Speed Dialing, page 24. See Using a Shared Line, page 26 See Using a Handset, Headset, and Speaker, page 32. See Using Phone Settings, page 35. See Using Call Logs and Directories, page 37. See Accessing Voice Messages, page 44. Refer to the Quick Reference Card in the front of this guide. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP) 1 Finding Additional Information You can access the most current Cisco documentation on the World Wide Web at this URL: http://www.cisco.com/univercd/home/home.htm You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml Safety and Performance Information Read the following safety notices before installing or using your Cisco Unified IP Phone: Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071 SAVE THESE INSTRUCTIONS Warning Read the installation instructions before you connect the system to its power source. Warning Ultimate disposal of this product should be handled according to all national laws and regulations. Warning Do not work on the system or connect or disconnect cables during periods of lightning activity. 2 OL-11414-01 Getting Started Warning To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution when connecting cables. Caution Inline power circuits provide current through the communication cable. Use the Cisco provided cable or a minimum 24 AWG communication cable. Using an External Power Supply The following warnings apply when you use the external power supply with the Cisco Unified IP Phone: Warning This product relies on the building's installation for short-circuit (over current) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors). Warning The device is designed to work with TN power systems. Warning The plug-socket combination must be accessible at all times because it serves as the main disconnecting device. Warning The power supply must be placed indoors. Caution Use only a Cisco specified power supply with this product. Power Outage Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP) 3 Using External Devices The following information applies when you use external devices with the Cisco Unified IP Phone: Cisco recommends the use of good quality external devices (headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions: · Move the external device away from the source of the RF or AF signals. · Route the external device cables away from the source of the RF or AF signals. · Use shielded cables for the external device, or use cables with a better shield and connector. · Shorten the length of the external device cable. · Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors. In European Union countries, use only headsets that are fully compliant with the EMC Directive [89/336/EC]. Caution Accessibility Features A list of accessibility features is available upon request. 4 OL-11414-01 Connecting Your Phone Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphics below to connect your phone. The following graphic and table show how to connect the Cisco Unified IP Phone 7906G: 3 2 5 79976 1 4 1 2 3 Network port (10/100 SW) Handset port DC adapter port (DC48V) 4 5 AC-to-DC power supply AC power cord Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP) 5 The following graphic and table show how to connect the Cisco Unified IP Phone 7911G: 4 3 91638 1 6 2 5 1 2 3 Network port (10/100 SW) Access port (10/100 PC) Handset port 4 5 6 DC adapter port (DC48V) AC-to-DC power supply AC power cord 6 OL-11414-01 Connecting Your Phone Adjusting the Handset Rest When you connect your phone, you might want to adjust the handset rest to ensure that the receiver will not slip out of the cradle. See the table below for instructions. 1 2 3 1 2 3 Set the handset aside and pull the square plastic tab from the handset rest. Rotate the tab 180 degrees. Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest. Registering with TAPS After your phone is connected to the network, your system administrator might ask you to auto-register your phone using the Tool for Auto-Registered Phones Support (TAPS). TAPS might be used either for a new phone or to replace an existing phone. To register with TAPS, pick up the handset, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After your phone displays a confirmation message, hang up. The phone will restart. Headset Information To use a headset, make sure the handset is disconnected, then connect the headset to the Handset port on the back of your phone. Depending on headset manufacturer's recommendations, an external amplifier may be required. Refer to headset manufacturer's product documentation for more information. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP) 77354 7 Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed, there is not a single "best" solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network. In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco Unified IP Phone users. Cisco Systems recommends the use of good quality external devices (headsets) that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as cell phones and two-way radios, some audio noise may still occur. See Using External Devices, page 4 for more information. The primary reason that support of a headset would be inappropriate for the Cisco Unified IP Phone is the potential for an audible hum. This hum can either be heard by the remote party or by both the remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors. In some cases, a hum experienced by a user may be reduced or eliminated by using a local power cube or power injector. See Using an External Power Supply, page 3 for more information. Audio Quality Subjective to the User Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well with Cisco Unified IP Phones. Nevertheless, it is ultimately still the customer's responsibility to test this equipment in their own environment to determine suitable performance. For information about headsets, see: http://www.vxicorp.com/cisco http://www.plantronics.com/cisco 8 OL-11414-01 An Overview of Your Phone An Overview of Your Phone Cisco Unified IP Phone 7906G and 7911G are full-feature telephones that provide voice communication over the same data network that your computer uses, allowing you to place and receive calls, put calls on hold, transfer calls, make conference calls, and so on. In addition to basic call-handling features, your Cisco Unified IP Phone 7906G and 7911G can provide specialized or advanced telephony features that extend your call-handling capabilities. Depending on configuration, your phone supports: · Access to network data, XML applications, and web-based services. · Online customizing of phone features and services from your User Options web pages. Understanding Buttons and Hardware You can use this figure below to identify the buttons and hardware on your phone. 1 9 2 8 3 4 5 6 7 10 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP) 91031 9 Item 1 Phone screen Description For more information, see... Displays phone menus and call activity Understanding including caller ID, call duration, and call state. Applications Menus, page 11 and Understanding Line and Call Icons, page 12. Indicates your Cisco Unified IP Phone model series. Each activates a softkey option displayed on your phone screen. Allows you to scroll through menu items and highlight items. When the phone is on-hook, displays your Speed Dials. -- Softkey Definitions, page 3. Understanding Applications Menus, page 11 and Speed Dialing, page 24. 2 3 4 Cisco Unified IP Phone series Softkey buttons Navigation button 5 Applications Menu button Hold button Displays the Applications menu that provides access to a voice messaging system, phone logs and directories, settings, services, and help. Understanding Applications Menus, page 11. 6 Places the active call on hold, resumes a call on Using Hold and hold, and switches between an active call and a Resume, page 16. call on hold. Allows you to dial phone numbers, enter letters, and choose menu items. Controls the handset, headset, speaker, and ringer volume. Basic Call Handling, page 13. Using a Handset, Headset, and Speaker, page 32. 7 8 Keypad Volume button 9 Handset with light strip The light strip on the handset indicates an incoming call or new voice message. Accessing Voice Messages, page 44. 10 Footstand Allows the phone to stand at a convenient angle -- on a desk or table. 10 OL-11414-01 An Overview of Your Phone Understanding Applications Menus Use the Applications menus to access phone features. If you want to... Access the Applications menus Scroll through a list or menu Select a menu item Then... Press to display a list of Applications: Messages, Directory, Settings, Services, and Help. Press Press . to highlight a menu item, then press Select. You can also press the number on the keypad that corresponds to the number for the menu item. Go back one level in a menu Press Exit. (Note that if you press Exit from the top-level of a menu, the menu will close.) Close a menu (and return to Press Exit one or more times until the menu closes, or press the Applications menu) Exit the Applications menu Press or Exit. . Note After you press , the LED turns green and stays lit while you are using the Applications or Exit (for example, to answer menus. If you depart from an application without pressing button stays green. If you press a new call), the phone screen display may change but the again, the application that you were using resumes at the point when it was interrupted. Understanding the Help System on Your Phone The Cisco Unified IP Phone 7906G and 7911G provide a comprehensive online help system. To view the phone help, press and choose Help. Understanding Lines vs. Calls To avoid confusion about lines and calls, refer to these descriptions: · Lines--Each line corresponds to a phone number (or extension) that others can use to call you. Your phone can support one line. · Calls--Each line can support multiple calls. By default, your phone supports up to six connected calls, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP) 11 Understanding Line and Call Icons Your phone displays icons to help you determine the call and line state (on-hook, on hold, ringing, connected, and so on). Icon Call or line state On-hook line Off-hook line Connected call Ringing call Call on hold Remote-in-use Authenticated call Encrypted call Description No call activity on this line. You are dialing a number or an outgoing call is ringing. You are connected to the other party. A call is ringing on your line. You have put this call on hold. See Using Hold and Resume, page 16. Another phone that shares your line has a connected call. See Understanding Shared Lines, page 26. See Making and Receiving Secure Calls, page 28. See Making and Receiving Secure Calls, page 28. Understanding Feature Availability Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability. Understanding SIP vs. SCCP Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this configuration. Phone features can vary depending on the protocol. This Phone Guide indicates which features are protocol-specific. To learn which protocol your phone is using, you can ask your system administrator or you can choose > Model Information > Call Control Protocol on your phone. 12 OL-11414-01 Basic Call Handling Basic Call Handling You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call--Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. If you want to... Place a call Then... Pick up the handset and dial the number. For more information, see... An Overview of Your Phone, page 9. -- -- . Using Hold and Resume, page 16. Dial on-hook (with dial Press NewCall and dial the number. tone) Redial a number Place a call when another call is active Press Redial. 1. Press 2. Press New Call. 3. Enter a number. Dial from a call log 1. Press and select Directories > Missed Calls, Received Calls, or Placed Calls. 2. Scroll to the number and press Dial. Using Call Logs, page 37. Tips · You can dial on-hook without a dial tone (pre-dial). To pre-dial, enter a number, then go off-hook by lifting the handset and press Dial. · When you pre-dial, your phone tries to anticipate the number you are dialing by displaying matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, scroll to it, press Dial, and go off-hook. · If you make a mistake while dialing, press << to erase digits. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.01 (SCCP and SIP) 13 Placing a Call--Additional Options You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options. If you want to... Speed dial a number Then... Do one of the following: · Press , choose a speed-dial number, and press Dial. · Press and select Directories > Speed Dials. Select a number and press Dial. · Use the Abbreviated Dial feature. · Use the Fast Dial feature. For more information, see... Speed Dialing, page 24. Dial from a corporate directory on your phone Using Call Logs, 1. Press and select Directories > Corporate Directory (name can vary). page 37. 2. Enter a name and press Search. 3. Highlight a listing and go off-hook. Dial from a corporate directory on your personal computer using Cisco WebDialer Use Cisco CallBack to receive notification when a busy or ringing extension is available 1. Open a web browser and go to a WebDialer-enabled corporate directory. 2. Click the number that you want to dial. 1. Press CallBack while listening to the busy tone or ring sound. 2. Hang up. Your phone alerts you when the line is free. 3. Place the call again. Enter the Multilevel Precedence and Preemption (MLPP) access number, then enter a phone number. 1. Press and select Directories > Personal Directory to log in. 2. Choose Personal Address Book and search for a listing. Using Cisco WebDialer, page 52. Your system administrator. Make a priority (precedence) call (SCCP phones only) Dial from a Personal Address Book (PAB) entry Prioritizing Critical Calls, page 30. Using Personal Directory on Your Phone, page 41. 14 OL-11414-01 Basic Call Handling If you want to... Place a call using a billing or tracking code (SCCP phones only) Place a call using your Cisco Extension Mobility profile Then... 1. Dial a number. 2. After the tone, enter a client matter code (CMC) or a forced authorization code (FAC). For more information, see... Your system administrator. Log in to the Extension Mobility service on Using Cisco Extension a phone. Mobility, page 31. Answering a Call You can answer a call by simply lifting the handset, or you can use other options if they are available on your phone. If you want to... Switch from a connected call to answer a new call Answer a call using call waiting Send a call to a voice messaging system Auto-connect calls Retrieve a parked call on another phone Then... Press Answer. Press Answer. Press iDivert. Use AutoAnswer. Use Call Park. For more information, see... Using Hold and Resume, page 16. Using Hold and Resume, page 16. Sending a Call to a Voice Messaging System, page 18 Using AutoAnswer, page 34. Storing and Retrieving Parked Calls, page 28. Picking Up a Redirected Call on Your Phone, page 25. Prioritizing Critical Calls, page 30. Use your phone to answer Use Call Pickup. a call that is ringing elsewhere Answer a priority call (SCCP phones only) Hang up the current call and press Answer. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.01 (SCCP and SIP) 15 Ending a Call To end a call, simply hang up. Here are some more details. If you want to... Hang up while using the handset Then... Return the handset to its cradle. Or press EndCall. Hang up while monitoring a call (using Press EndCall. the speaker) Hang up one call, but preserve another Press EndCall. If necessary, remove the call from hold first. call on the same line Using Hold and Resume Only one call can be active at any given time; all other connected calls must be placed on hold. If you want to... Put a call on hold Remove a call from hold Then... 1. Make sure the call you want to put on hold is highlighted. 2. Press 2. Press . . 1. Make sure the appropriate call is highlighted. Tips · Engaging the Hold feature typically generates music or a beeping tone. · A held call is indicated by the call-on-hold icon: . When a held call is highlighted, the Hold button becomes lit (red). When a call that is not held is highlighted, and there are other held calls on the line, the Hold button changes to blinking (red). Switching Between Multiple Calls You can switch between multiple calls on your phone. If you want to... Switch between connected calls Switch from a connected call to answer a ringing call Then... 1. Make sure the call that you want to switch to is highlighted. 2. Press . Any active call is placed on hold and the selected call is resumed. Press Answer. Any active call is placed on hold. 16 OL-11414-01 Basic Call Handling Viewing Multiple Calls Understanding how multiple calls are displayed on your phone can help you organize your call-handling efforts. Your phone displays calls as follows for the highlighted line: · Calls with the highest precedence and longest duration display at the top of the list. · Calls of a similar type are grouped together. For example, calls that you have interacted with are grouped near the top, and calls on hold are grouped last. Transferring Calls Transfer redirects a connected call. The target is the number to which you want to transfer the call. If you want to... Transfer a call without talking to the transfer recipient Then... 1. From an active call, press Transfer. 2. Enter the target number. 3. Press Transfer again to complete the transfer or EndCall to cancel. Note If your phone supports on-hook transfer, you can alternately complete the transfer by hanging up. Talk to the transfer recipient before transferring a call (consult transfer) 1. From an active call, press Transfer. 2. Enter the target number. 3. Wait for the transfer recipient to answer. 4. Press Transfer again to complete the transfer or EndCall to cancel. Note If your phone supports on-hook transfer, you can alternately complete the transfer by hanging up. Transfer two current calls to each other (direct transfer) without staying on the line (SCCP phones only) 1. Scroll to highlight any call on the line. 2. Press Select. 3. Repeat this process for the second call. 4. With one of the selected calls highlighted, press DirTrfr. (To display DirTrfr, you might need to press more.) The two calls connect to each other and drop you from the call. Note If you want to stay on the line with the callers, use Join instead. Redirect a call to a voice messaging system Press iDivert. For more information, see Sending a Call to a Voice Messaging System, page 18. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.01 (SCCP and SIP) 17 Tips · If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press Transfer and then hang up. · If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again places the call on hold. · You cannot use Transfer to redirect a call on hold. Press before transferring it. again to remove the call from hold Sending a Call to a Voice Messaging System You can use iDivert to send an active, ringing, or on-hold call to your voice messaging system. Depending on the type of call and your phone configuration, you can also use iDivert to send the call to another party's voice messaging system. · If the call was originally sent to someone else's phone, iDivert allows you to redirect the call either to your own voice messaging system or to the original called party's voice messaging system. Your system administrator must make this option available to you. · If the call was sent to you directly (not transferred or forwarded to you), or if your phone is does not support the option described above, using iDivert redirects the call to your voice messaging system. If you want to... Send an active, ringing, or on-hold call to a voice messaging system Then... Press iDivert. One of two things occurs: · The call is transferred to your voice messaging system. · Your phone screen displays a menu that allows you to choose between your voice messaging system or the voice messaging system of the original called party. Choose an option to redirect the call. Tip If your phone displays a menu that disappears before you make your selection, you can press iDivert again to re-display the menu. You can also ask your system administrator to configure a longer timeout value. 18 OL-11414-01 Basic Call Handling Forwarding All Calls to Another Number You can use Call Forward All to redirect incoming calls from your phone to another number. If you want to... Then... Set up call forwarding on your Press CFwdALL and enter a target phone number. line Cancel call forwarding on your line Verify that call forwarding is enabled on your line Press CFwdALL. Look for: · Alternating call forwarding icons phone number. displayed next to your · The call forward target number in the status line. Set up or cancel call forwarding remotely 1. Log in to your User Options web pages. (See Accessing Your User Options Web Pages, page 45.) 2. Access your call forwarding settings. (See Controlling Line Settings on the Web, page 51.) Tips · Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary. · You can forward your calls to a traditional analog phone or to another IP phone, although your system administrator might restrict the call forwarding feature to numbers within your company. · Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not enabled, the call will ring as usual. · Your system administrator can enable a call forward override feature that allows the person receiving your forwarded calls to reach you. With override enabled, a call placed from the target phone to your phone is not forwarded, but rings through. · Your system administrator can change call forwarding conditions for your phone line. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.01 (SCCP and SIP) 19 Using Do Not Disturb (SIP phones only.) You can use the Do Not Disturb (DND) feature to block incoming calls on your phone with a busy tone. If you want to... Turn on DND Then... 1. Press > Device Configuration > Call Preferences > Do Not Disturb. 2. Select Yes, and then press Save. "Do Not Disturb" displays on the status line, and a DND softkey is added. Turn off DND Press the DND softkey or: 1. Press > Device Configuration > Call Preferences > Do Not Disturb. 2. Select No, and then press Save. Tips · When DND is turned on: ­ The DND blocking feature applies to all the lines on your phone. ­ Received calls are not logged to the Missed Calls directory on your phone. · When DND and Call Forward All are both enabled on your phone, Call Forward All takes precedence on incoming calls. That is, calls will be forwarded and the caller will not hear a busy tone. · If DND is not enabled on your phone, see your system administrator. Making Conference Calls Your Cisco Unified IP Phone allows you to join three or more people into one telephone conversation, creating a conference call. Understanding Types of Conference Calls There are two types of conference calls: Standard (ad hoc) and Meet-Me. 20 OL-11414-01 Basic Call Handling Standard Conference Calls You can create a standard conference in different ways, depending on your needs and the softkeys available on your phone: · Confrn--Use this softkey to establish a standard conference by calling each participant. Standard conference calling is a default feature available on most phones. · Join--Use this softkey to establish a standard conference by joining several calls already in progress on one line. (SCCP phones only.) · cBarge--Use this softkey to add yourself to an existing call on a shared line and to turn the call into a standard conference call. This feature is available only on phones that use shared lines. See Starting and Joining a Standard Conference, page 21 for additional instructions. Meet-Me Conference Calls You can create a Meet-Me conference by calling the Meet-Me phone number at a specified time. See Starting or Joining a Meet-Me Conference Call, page 23 for additional instructions. Starting and Joining a Standard Conference A standard (ad hoc) conference allows at least three participants to talk on a single call. If you want to... · Create a conference by calling participants · Add new participants to an existing conference Then... 1. From a connected call, press Confrn. (You may need to press the more softkey to see Confrn.) 2. Enter the participant's phone number. 3. Wait for the call to connect. 4. Press Confrn again to add the participant to your call. 5. Repeat to add additional participants. Create a conference by joining two or more existing calls (SCCP phones only) 1. Make sure that you have two or more calls on a single line. 2. Highlight a call that you want to add to the conference. 3. Press Select. The selected call displays this icon . 4. Repeat this process for each call that you want to add. 5. From one of the selected calls, press Join. (You may need to press the more softkey to see Join.) Note The active call is automatically selected. Participate in a conference Answer the phone when it rings. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.01 (SCCP and SIP) 21 If you want to... Then... Create a conference by Highlight a call on a shared line and press cBarge. (You may need to barging a called on shared line press the more softkey to display cBarge.) See Using a Shared Line, page 26. View a list of conference participants 1. Highlight an active conference. 2. Press ConfList. Participants are listed in the order in which they join the conference with the most recent additions at the top. Get an updated list of participants See who started the conference Drop the last party added to the conference Remove any conference participant While viewing the conference list, press Update. While viewing the conference list, locate the person listed at the bottom of the list with an asterisk (*) next to the name. Press RmLstC. You can remove participants only if you initiated the conference call. 1. Highlight the participant's name. 2. Press Remove. You can remove participants only if you initiated the conference. End your participation in a conference Hang up or press EndCall. Tips · Calls must be on the same line before you can add them to a conference using Confrn or Join. (Join is available on SCCP phones only.) · Depending on how your phone is configured, if you leave a conference after creating it, the conference might end. To avoid this, transfer the conference before hanging up. 22 OL-11414-01 Basic Call Handling Starting or Joining a Meet-Me Conference Call Meet-Me conferencing allows you to start or join a conference by dialing the conference number. If you want to... Start a Meet-Me conference Then... 1. Obtain a Meet-Me phone number from your system administrator. 2. Distribute the number to participants. 3. When you are ready to start the meeting, go off-hook to invoke a dial tone, then press MeetMe. 4. Dial the Meet-Me conference number. Participants can now join the conference by dialing in. Note Participants hear a busy tone if they call the conference before the initiator has joined. In this case, participants must call back. Participate in a Meet-Me conference Dial the Meet-Me conference number (provided by the conference initiator). Note You will hear a busy tone if you call the conference before the initiator has joined. In this case, try your call again. End a Meet-Me conference All participants must hang up. The conference does not automatically end when the conference initiator disconnects. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.01 (SCCP and SIP) 23 Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number or select a phone screen item to place a call. Depending on configuration, your phone can support several speed-dial features: · Speed Dials · Abbreviated Dialing · Fast Dials · To set up speed-dial numbers and Abbreviated Dial, you must be able to access your User Options web pages. See Customizing Your Phone on the Web, page 45. · To set up Fast Dials, you must have access to the Personal Directory feature See Using Personal Directory on Your Phone, page 41. · Alternately, your system administrator can configure speed-dial features for you. Note If you want to... Use Speed Dials Then... 1. Set up speed-dial numbers. See Setting Up Speed Dials on the Web, page 48. 2. To place a call, press , or press and select Directories > Speed Dials. Use Abbreviated Dial Use Fast Dial 1. Set up Abbreviated Dialing codes. See Setting Up Speed Dials on the Web, page 48. 2. To place a call, enter the Abbreviated Dialing code and press AbbrDial. 1. Create a Personal Address Book entry and assign a Fast Dial code. See Using Personal Directory on the Web, page 46. 2. To place a call, access the Fast Dial service on your phone. See Using Personal Directory on Your Phone, page 41. 24 OL-11414-01 Advanced Call Handling Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a co-worker's phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling with coworkers. If you want to... Answer a call that is ringing on another extension within your call pickup group Then... 1. Do one of the following: · If the PickUp softkey is available, press it. · If the PickUp softkey is not available, go off-hook to display it, then press PickUp. If your phone supports auto-pickup, you are now connected to the call. 2. If the call rings, press Answer to connect to the call. Answer a call that is ringing on another extension outside of your group 1. Do one of the following: · If the GPickUp softkey is available, press it. · If the GPickUp softkey is not available, go off-hook to display it, then press GPickUp. 2. Enter the group pickup code. If your phone supports auto-pickup, you are now connected to the call. 3. If the call rings, press Answer to connect to the call. Answer a call that is ringing on another extension in your group or in an associated group 1. Do one of the following: · If the OPickUp softkey is available, press it. · If the OPickUp softkey is not available, go off-hook to display it, then press OPickUp. If your phone supports auto-pickup, you are now connected to the call. 2. If the call rings, press Answer to connect to the call. Tips · Pressing PickUp and GPickUp connects you to the call that has been ringing for the longest time. · Pressing OPickUp connects you to the call in the pickup group with the highest priority. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP) 25 Using a Shared Line Your system administrator might ask you to use a shared line if you: · Have multiple phones and want one phone number · Share call-handling tasks with coworkers · Handle calls on behalf of a manager Understanding Shared Lines Remote-in-Use Icon The remote-in-use icon appears when another phone that shares your line has a connected call. You can place and receive calls as usual on the shared line, even when the remote-in-use icon appears. Sharing Call Information and Barging Phones that share a line each display information about calls that are placed and received on the shared line. This information might include caller ID and call duration. (See Privacy, page 26 for exceptions.) When call information is visible in this way, you and coworkers who share a line can add yourselves to calls using either Barge or cBarge. See Adding Yourself to a Shared-Line Call, page 26. Privacy If you do not want coworkers who share your line to see information about your calls, enable the Privacy feature. Doing so also prevents coworkers from barging your calls. See Preventing Others from Viewing or Barging a Shared-Line Call, page 27. Note The maximum number of calls that a shared line supports can vary by phone. Adding Yourself to a Shared-Line Call Depending on how your phone is configured, you can add yourself to a call on a shared line using either Barge or cBarge. If you want to... See if the shared line is in use Add yourself to a call on a shared line using the Barge softkey Then... Look for the remote-in-use icon 1. Highlight a remote-in-use call. 2. Press Barge. (You may need to press the more softkey to display Barge.) Other parties hear a beep tone announcing your presence. OL-11414-01 . 26 Advanced Call Handling If you want to... Add yourself to a call on a shared line using the cBarge softkey Then... 1. Highlight a remote-in-use call. 2. Press cBarge. (You may need to press the more softkey to display cBarge.) Other parties hear a tone and brief audio interruption, and call information changes on the phone screen. Add new conference participants to a call that you have barged Leave a barged call Barge the call using cBarge, if available. Unlike Barge, cBarge converts the call into a standard (ad hoc) conference call, allowing you to add new participants. See Making Conference Calls, page 20. Hang up. If you hang up after using Barge, the remaining parties hear a disconnect tone and the original call continues. If you hang up after using cBarge, the call remains a conference call (provided at least three participants remain on the line). Tips · If a phone that is using the shared line has Privacy enabled, call information and barge softkeys will not appear on the other phones that share the line. · You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call. Preventing Others from Viewing or Barging a Shared-Line Call If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls. If you want to... Prevent others from viewing or barging calls on a shared line Allow others to view or barge calls on a shared line Then... 1. Press more > Private. 2. To verify that Privacy is on, look for the Privacy-enabled icon next to "Private" on the phone screen. 1. Press more > Private. 2. To verify that Privacy is off, look for the Privacy-disabled icon next to "Private" on the phone screen. Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 5.1 (SCCP and SIP) 27 Tips · If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual. · The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple shared lines and Privacy is enabled, coworkers will not be able to view or barge calls on any of your shared lines. Storing and Retrieving Parked Calls You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified CallManager system (for example, a phone at a coworker's desk or in a conference room). If you want to... Store an active call using Call Park Then... 1. During a call, press Park. (You may need to press the more softkey to see Park.) 2. Record the call park number displayed on your phone screen. 3. Hang up. Retrieve a parked call Enter the call park number from any Cisco Unified IP Phone in your network to connect to the call. Note You have a limited amount of time to retrieve a parked call before it reverts to ringing at the original number. See your system administrator for details. Making and Receiving Secure Calls Depending on how your system administrator has configured your phone system, your phone might support making and receiving secure calls. 28 OL-11414-01 Advanced Call Handling Your phone is capable of supporting these types of calls: · Authenticated call--The identities of all phones participating in the call have been verified. · Encrypted call--The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco IP network. Encrypted calls are also authenticated. · Non-secure call--At least one of the participating phones or the connection does not support these security features, or the phones cannot be verified. If you want to... Check the security level of a call Then... Look for a security icon in the top right corner of the call activity area, next to the call duration timer: Authenticated call Encrypted call Neither security icon appears if the call is non-secure. Determine if secure calls can be made in your company Contact your system administrator. Note There are interactions, restrictions, and limitations that affect how security features work on your phone. For more information, ask your system administrator.