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Phone Guide Cisco IP Phone 7905G and 7912G for Cisco CallManager INCLUDING LICENSE AND WARRANTY Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Adjusting the Volume If you want to... Adjust the volume level for a call Then... Press the volume button during a call or after invoking a dial tone. Press Save to preserve the new volume as the default level for the speaker or handset. Press the volume button while the handset is in the cradle. SoftKey Definitions AbbrDial Answer CallBack cBarge Dial using a speed dial index number Answer a call Receive notification when a busy extension becomes available Begin a conference call on a shared line Quick Reference ConfList Confrn DirTrfr EditDial GPickUp Join Adjust the volume level for the ringer CFwdALL Setup/cancel call forwarding View conference participants Create a conference call Transfer two calls to each other Edit a number in a call log Answer a call on another extension outside your group Join several calls on a single line Host a conference call Enable speaker mode Disable speaker mode Make a new call Store an active call using Call Park Answer a call on another extension in your group Allow/disallow others from viewing calls on a shared line Remove a conference participant Resume a call on hold Drop the last party added to conference call Search for a directory listing Select and item on the screen Transfer a call Changing the Ring Sound Press the Menu button and select Settings > Ring Type. Scroll through the ring types and press Play to hear the selected ring type. When you find the ring you want, press Select and OK. Cisco IP Phone 7905G/7912G SoftKey Definitions Transferring a Call Making Conference Calls Using Speed Dial Buttons Using Call Forward Viewing and Dialing Calls Adjusting the Volume Changing the Ring Sound MeetMe Monitor MonOff NewCall Park PickUp Private Remove Resume RmLstC Search Select Trnsfer Button Legend Volume Navigation Hold Menu Copyright © 2004 Cisco Systems, Inc. All rights reserved. Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco Systems, Inc. or its affiliates in the U.S. and certain other countries. All other brands, names, or trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0401R) Button Legend 78-16319-01 Printed in Malaysia Transferring a Call If you want to... Transfer a call without talking to the transfer recipient Talk to the transfer recipient before transferring a call ("consult transfer") Then... During a connected call, press Transfer and enter the target number. When you hear the call ringing, press Trnsfer again. Press Trnsfer and enter the target number. Consult with the recipient. Press Trnsfer again to connect the call. Otherwise, press the Hold button to return to the original call. Select the first call. Repeat for the second call. From one of the selected calls, press more > DirTrfr. If you want to stay on the line with the callers, use Join to create a conference instead. Making Conference Calls If you want to... Then... Invite current callers to join a standard conference Choose any call on the line and press Select. Repeat this process for each call you want to add to the conference. From one of the selected calls, press more > Join. During a connected call, press more > Confrn to add another party to the call. Enter the conference participant's phone number. After the call connects, press Confrn again. Follow this procedure to add each participant. Choose an active conference and press ConfList. Viewing and Dialing Calls If you want to... Then... Redial the last number you dialed View your call logs Press Redial. Press the Menu button and select Directories > Missed Calls, Placed Calls, or Received Calls. Highlight a listing from the call log, edit the number (if necessary), and go off-hook. Press EditDial followed by << or >> to reposition the cursor or erase digits. Use the keypad to enter digits. Press the Menu button and select Directories > Directory Services > Corporate Directory. To search for a listing, use your keypad to enter the first few letters and then press Search. To dial from a listing, scroll to it and go off-hook. Press the Hold button and then press New Call. Dial, redial, or speed dial a number. Start a standard conference call by calling participants Dial from a call log Transfer two current calls to each other ("direct transfer") Edit a number in a call log View a list of conference participants Dial from a corporate directory Using Speed Dial Buttons Using Call Forward If you want to... Set up or cancel call forwarding on your phone Then... Press more > CFwdALL and enter a target phone number. To cancel, press more > CFwdALL again. If you want to... Set up speed dial buttons Then... Log in to your User Options web pages, select your device, then choose Add/Update Your Speed Dials from the main menu. Enter a phone number and label for each available speed dial button. Choose a number from your speed dials list OR Enter a speed dial index number while on-hook and press AbbrDial. Place a call while another call is active Set up or cancel Log in to your User call forwarding Options web page, select on your computer your device, then choose Forward all calls to a different number from the main menu. Speed dial a number Contents Getting Started 1 How to Use this Guide 1 Where to Find Additional Information 1 Customizing Your Cisco IP Phone on the Web 2 Safety and Performance Information 2 Connecting Your Phone 4 An Overview of Your Phone 7 Buttons and Hardware 7 Understanding Feature Operation and Availability 8 Call-Handling and Navigation Tips 8 Understanding Lines vs. Calls 9 Going On-Hook and Off-Hook 9 Choosing and Selecting Calls 9 Switching Among Calls 10 Using Feature Menus 10 Entering and Editing Text 11 Basic Call Handling 12 Placing a Call 12 Answering a Call 14 Ending a Call 14 Using the Speaker 15 Using Hold and Resume 15 Transferring a Connected Call 16 Making Conference Calls 16 Starting or Joining a Standard Conference Call 17 Cisco IP Phone 7905G and 7912G for Cisco CallManager iii Starting or Joining a Meet-Me Conference Call 18 Forwarding Your Calls to Another Number 19 Advanced Call-Handling 20 Storing and Retrieving Parked Calls 20 Redirecting a Ringing Call to Your Phone 20 Understanding Shared Lines 21 Remote In Use 21 Maximum Supported Calls on a Shared Line 22 Adding Yourself to a Shared-Line Call 22 Preventing Others from Viewing or Joining a Shared-Line Call 23 Tracing Suspicious Calls 23 Prioritizing Critical Calls 23 Customizing Phone Settings 25 Adjusting the Volume 25 Customizing Rings 26 Setting Up Speed Dial Buttons 26 Using Voice Messaging, Call Logs, and Directories 27 Accessing Your User Options Web Pages 28 Logging In to the User Options Web Pages 28 Subscribing to Phone Services 29 Understanding Additional Configuration Options 30 Troubleshooting Your Phone 31 Using the Quality Reporting Tool 31 Cisco One-Year Limited Hardware Warranty Terms 33 iv 78-16319-01 Getting Started These sections give you the basic information you need to start using your new Cisco IP Phone. How to Use this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone's capabilities, or refer to the table below for pointers to commonly-used sections. If you want to... Review important safety information Then See the "Safety and Performance Information" section on page 2. Use your phone after someone else has Start with the "An Overview of Your Phone" section on installed it for you page 7. Connect your phone to the network Learn about the buttons and softkeys Make calls Put calls on hold Transfer calls Make conference calls Change the ringer or call volume Choose a different ring sound See the "Connecting Your Phone" section on page 4. See the "Buttons and Hardware" section on page 7. See the "Placing a Call" section on page 12. See the "Using Hold and Resume" section on page 15. See the "Transferring a Connected Call" section on page 16. See the "Making Conference Calls" section on page 16. See the "Adjusting the Volume" section on page 25. See the "Customizing Rings" section on page 26. Where to Find Additional Information You can access the most current Cisco documentation on the World Wide Web at this URL: http://www.cisco.com/univercd/home/home.htm You can access the Cisco website at this URL: http://www.cisco.com/ Cisco IP Phone 7905G and 7912G for Cisco CallManager 1 International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml Customizing Your Cisco IP Phone on the Web Your Cisco IP Phone is a network device that can share information with other network devices in your company, including your computer. To learn how to establish and customize phone services and to control features and settings from your computer, see Customizing Your Cisco IP Phone on the Web at the following URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/english/ipp7905g/index.htm Safety and Performance Information Installing and Using Your Phone Read the following safety notices before installing or using your Cisco IP Phone: Warning This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Warning Read the installation instructions before you connect the system to its power source. Warning Ultimate disposal of this product should be handled according to all national laws and regulations. Warning Do not work on the system or connect or disconnect cables during periods of lightning activity. Warning To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution when connecting cables. 2 78-16319-01 Getting Started Using an External Power Supply The following warnings apply when you use the external power supply with the Cisco IP Phone: Warning This product relies on the building's installation for short-circuit (over current) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors). Warning The device is designed to work with TN power systems. Warning The plug-socket combination must be accessible at all times because it serves as the main disconnecting device. Caution Use only a Cisco-approved power supply. Cisco IP Phone 7905G and 7912G for Cisco CallManager 3 Connecting Your Phone Your system administrator will likely connect your new Cisco IP Phone to the corporate IP telephony network. If that is not the case, refer to Figure 1 ( Cisco IP Phone 7905G) and Figure 2 (Cisco IP Phone 7912G) and the tables that follow to connect your phone. Figure 1 Cisco IP Phone 7905G Cable Connections 3 2 1 1 3 5 Network port (10BaseT) DC Adaptor port (DC48V) Power cable with wall socket plug 91637 5 4 2 4 Handset port Cisco-supplied power supply (optional) 4 78-16319-01 Connecting Your Phone Figure 2 Cisco IP Phone 7912G Cable Connections 4 3 91638 1 6 2 5 1 3 5 Network port (10/100 SW) Handset port Cisco-supplied power supply (optional) 2 4 6 Access port (10/100 PC) DC Adaptor port (DC48V) Power cable Adjusting the Handset Rest When you connect your phone, you might want to adjust the handset rest to ensure that the receiver will not slip out of the cradle. See the table below for instructions. Cisco IP Phone 7905G and 7912G for Cisco CallManager 5 1 2 3 1 2 3 Set the handset aside and pull the square plastic tab from the handset rest. Rotate the tab 180 degrees. Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest. Registering with TAPS After your phone is connected to the network, your system administrator might ask you to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used either for a new phone or to replace an existing phone. To register with TAPS, pick up the handset, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After your phone displays a confirmation message, hang up. The phone will re-start. 6 77354 78-16319-01 An Overview of Your Phone An Overview of Your Phone The Cisco IP Phones 7905G and 7912G support: · Voice communication over a data network · Familiar telephony features to handle calls easily · Special features to extend and customize your call-handling capabilities · Online control from your User Options web pages · Access to network data and services Buttons and Hardware 1 9 2 8 3 4 5 6 7 10 1 2 LCD screen Cisco IP Phone series Displays features such as the time, date, your phone number, caller ID, call status, and softkey tabs. Indicates your Cisco IP Phone model number. Cisco IP Phone 7905G and 7912G for Cisco CallManager 91031 7 3 Softkeys Enable you to engage any of the functions displayed on the corresponding LCD screen tabs. Softkeys point to feature options displayed along the bottom of your LCD screen. Softkey functions change depending on the status of your phone (for example, if the phone is active or idle). 4 Navigation button Enables you to scroll through text, highlight menu items, and select calls displayed on the LCD screen. Also provides access to speed dial numbers. 5 6 7 8 Menu button Hold button Keypad Volume button Displays a menu that provides access to a voice messaging system, phone logs and directories, settings, and services. Places the active call on hold, resumes a call on hold, and switches between an active call and an incoming call or an active call and a call on hold. Works exactly like the keypad on a traditional telephone. Increases or decreases volume for the handset and speaker. Also controls the ringer volume (if on-hook). 9 Handset Functions like a traditional handset. The light strip at the top of the handset blinks when the phone rings and remains lit to indicate new voice messages (depending on your message system). Allows the phone to stand at a convenient angle on a desk or table. 10 Footstand Understanding Feature Operation and Availability The operation of your Cisco IP Phone and the features available to you may vary, depending on the call processing agent used by your company and also on how your company's phone support team has configured your phone system. Therefore, some of the features included in this Phone Guide might not be available to you or might work differently on your phone system. Contact your support desk or system administrator if you have questions about feature operation or availability. Call-Handling and Navigation Tips These guidelines can help you handle calls and navigate menus on your Cisco IP Phone. 8 78-16319-01 An Overview of Your Phone Understanding Lines vs. Calls It is sometimes easy to confuse lines and calls on your phone. Use these tips to avoid confusion: Lines The Cisco IP Phone 7905G and 7912G are single line phones which means they support one line per phone extension. Your phone support team can configure your line to support from 1 to six calls. So you might find yourself handling several calls, even though you have only one line on your phone. Calls Calls can have different states. Only one call can be active at any given time. An active call is a connected call or a call in-progress (you are dialing a number or an outgoing call is ringing). Other calls must be ringing in, on hold, or remote in use (for shared lines). Going On-Hook and Off-Hook Some phone tasks and instructions differ depending on whether the phone is on-hook or off-hook. · On-Hook--The phone handset is resting in the cradle, no calls are active, and you do not have an active dial tone. Your phone provides on-hook dialing, which enables you to enter or choose phone numbers before activating the call. · Off-Hook--The phone handset is lifted from the cradle, or you have pressed Dial or NewCall to get a dial tone. Choosing and Selecting Calls Many phone features require that you select the calls you want to use with a particular feature. For example, you might have four held calls, but you only want to join two of them to a conference call. You can select just the calls you want to add to the conference call before activating the feature. If you want to... Choose a call Select a call Then... Use the Navigation button to scroll through the call list until the pointer on the left side of the LCD screen appears next to the call you want to choose. Choose the call and then press more > Select to select the call. You may have to press the more key several times. Selected calls are indicated with a checkmark next to them. You can select multiple calls. Cisco IP Phone 7905G and 7912G for Cisco CallManager 9 Switching Among Calls Your phone can support up to six calls on one line, depending on how your system administrator has configured your phone. The following tips can help you switch among calls on your line. Use the Navigation button to scroll through the call list.