User manual CISCO 7960

Cisco IP Phone 7960 and 7940 Series User Guide Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Customer Order Number: DOC-7810182= Text Part Number: 78-10182-08 THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY. The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense. The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate radio-frequency energy. If it is not installed in accordance with Cisco's installation instructions, it may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. Modifying the equipment without Cisco's written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct any interference to radio or television communications at your own expense. You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: · Turn the television or radio antenna until the interference stops. · Move the equipment to one side or the other of the television or radio. · Move the equipment farther away from the television or radio. · Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses.) Modifications to this product not authorized by Cisco Systems, Inc. could void the FCC approval and negate your authority to operate the product. The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB's public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California. NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CCIP, the Cisco Arrow logo, the Cisco Powered Network mark, the Cisco Systems Verified logo, Cisco Unity, Follow Me Browsing, FormShare, iQ Breakthrough, iQ Expertise, iQ FastTrack, the iQ Logo, iQ Net Readiness Scorecard, Networking Academy, ScriptShare, SMARTnet, TransPath, and Voice LAN are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, Discover All That's Possible, The Fastest Way to Increase Your Internet Quotient, and iQuick Study are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, the Cisco IOS logo, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherSwitch, Fast Step, GigaStack, Internet Quotient, IOS, IP/TV, LightStream, MGX, MICA, the Networkers logo, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, RateMUX, Registrar, SlideCast, StrataView Plus, Stratm, SwitchProbe, TeleRouter, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0208R) Cisco IP Phone 7960 and 7940 Series User Guide Copyright © 2000-2002, Cisco Systems, Inc. All rights reserved. CONTENTS Preface xi About this Guide xi Related Documentation xii Obtaining Documentation xiii World Wide Web xiii Documentation CD-ROM xiii Ordering Documentation xiii Documentation Feedback xiv Obtaining Technical Assistance xiv Cisco.com xiv Technical Assistance Center xv Cisco TAC Web Site xv Cisco TAC Escalation Center xvi Document Conventions xvii 1 CHAPTER Introducing Your Cisco IP Phone 1-1 Connecting Your Cisco IP Phone 1-2 Auto-Registering Your Phone Using TAPS 1-5 A Road Map to Your Cisco IP Phone 1-6 Using the Feature Buttons 1-10 Navigating on Your Phone 1-11 Using the Handset, Headset, and Speakerphone 1-12 Using the Handset 1-12 Adjusting the Handset Rest 1-12 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 v Contents Using the Speakerphone 1-14 Using the Headset 1-14 Customizing Your Phone From the User Options Web Pages 1-15 Logging In to the User Options Web Pages 1-16 Changing the Default Language for the User Options Web Pages 1-17 Establishing Cisco IP Phone Services 1-18 Subscribing to Services 1-19 How to Change or End Subscriptions 1-20 2 CHAPTER Customizing Phone Settings 2-1 Adjusting the Handset, Speakerphone, and Headset Volume 2-1 Adjusting the Ringer Volume 2-2 Personalizing the Ringer Sound 2-3 Adjusting the Message Waiting Indicator Light 2-4 Changing the LCD Screen Contrast 2-5 Changing the Language for the Phone LCD Screen 2-6 CHAPTER 3 Placing a Call and Other Basic Phone Tasks 3-1 Making Telephone Calls 3-1 Placing a Call 3-2 Answering a Call 3-4 Ending a Call 3-4 Muting a Call 3-5 Putting a Call on Hold 3-6 Transferring a Call to Another Extension 3-7 Redialing the Last Number Dialed 3-8 How to Get Notified When a Busy Line is Available Using Cisco Call Back 3-8 Storing and Retrieving a Call Using Call Park 3-9 Cisco IP Phone 7960 and 7940 Series User Guide vi 78-10182-08 Contents Answering Calls on Another Extension Using Call Pickup 3-10 How to Pick Up Calls Within Your Group 3-11 How to Pick Up Calls Outside of Your Group 3-11 Using Speed Dial 3-12 Forwarding Calls to Another Extension 3-14 Setting Up Call Forwarding on Your Phone 3-14 Setting Up Call Forwarding When Not at Your Phone 3-15 Canceling Call Forwarding 3-16 Making Conference Calls 3-17 Placing a Conference Call 3-18 Using Meet-Me Conferences 3-18 Establishing a Meet-Me Conference 3-19 Joining a Meet-Me Conference 3-19 Conferencing by Barging in on Established Conversations 3-20 Using Voice Mail 3-21 Viewing and Dialing from the Phone Logs 3-21 Searching and Dialing from the Phone Directory 3-23 4 CHAPTER Logging Into Your Extension from Any Phone Using the Cisco CallManager Extension Mobility Feature 4-1 Logging in to Cisco CallManager Extension Mobility 4-2 Logging Out of Cisco CallManager Extension Mobility 4-4 Changing Your Cisco CallManager Extension Mobility PIN 4-5 CHAPTER 5 Managing Your Contacts 5-1 Managing Your Personal Address Book 5-2 Subscribing to Personal Address Book 5-2 Creating a New Address Book Entry on the Web 5-4 Searching for or Editing a Personal Address Book Entry on the Web 5-5 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 vii Contents Searching Personal Address Book Entries on Your Phone 5-6 Editing a Personal Address Book Entry on Your Phone 5-7 Deleting an Address Book Entry on the Web 5-8 Dialing a Personal Address Book Entry 5-9 Using the Cisco IP Phone Address Book Synchronizer 5-9 Installing the Cisco IP Phone Address Book Synchronizer 5-9 Configuring the Cisco IP Phone Address Book Synchronizer 5-11 Using Fast Dials 5-12 Subscribing to Personal Fast Dials 5-12 Assigning Fast Dial Codes to Phone Numbers on the Web 5-13 Removing Personal Fast Dials Entries on the Web 5-15 Creating a Personal Fast Dials Entry for a Number in Your Personal Address Book on Your Phone 5-16 Creating a Personal Fast Dial Entry for a Non-Address Book Directory Number on Your Phone 5-17 Removing a Personal Fast Dials Entry on Your Phone 5-19 Dialing a Personal Fast Dials Entry 5-20 6 CHAPTER Using the Cisco IP Phone 7914 Expansion Module 6-1 Understanding Expansion Module Features 6-2 How to Get More Information 6-3 APPENDIX A FAQ A-1 How do I access voice mail? A-2 How do I set speed dials? A-2 How do I list my missed calls? A-2 I don't see a Hold button--how do I put someone on hold? A-3 How do I change the contrast on the phone LCD screen? A-3 Cisco IP Phone 7960 and 7940 Series User Guide viii 78-10182-08 Contents How do I change the settings for my Cisco CallManager Extension Mobility line? A-3 How do I forward calls? A-4 How do I store numbers of friends and colleagues that I want to call often? A-4 I've used up all my speed dial lines, can I add more? A-5 If I cannot answer a call that I have forwarded to another number, will the call get re-routed to my voice mail system? A-5 Can I use call forwarding to send my calls directly to voice mail, without ringing my desk top phone? A-6 Why don't I get a dial tone after dialing an access code? A-6 B APPENDIX Safety Notices B-1 Troubleshooting Your Phone C-1 Accessing Network Configuration Data C-1 Accessing Status Data C-2 Troubleshooting Cisco CallManager Extension Mobility C-3 Using the Quality Reporting Tool C-4 APPENDIX C INDEX Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 ix Contents Cisco IP Phone 7960 and 7940 Series User Guide x 78-10182-08 Preface This preface covers these topics: · · · · · About this Guide, page xi Related Documentation, page xii Obtaining Documentation, page xiii Obtaining Technical Assistance, page xiv Document Conventions, page xvii About this Guide Use this guide to perform basic and advanced phone tasks using a phone in the Cisco IP Phone 7960 or 7940 series running in a Cisco CallManager phone system. This book is organized in the following way: Chapter Chapter 1, "Introducing Your Cisco IP Phone" Chapter 2, "Customizing Phone Settings" Chapter 3, "Placing a Call and Other Basic Phone Tasks" Contents Instructions on installing your phone, an overview of your phone, information about the User Options web pages. Information about configuring volume, contrast, and other phone settings. Procedures about how to perform basic phone tasks, like making a call and accessing voice mail. Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 xi Preface Related Documentation Chapter Chapter 4, "Logging Into Your Extension from Any Phone Using the Cisco CallManager Extension Mobility Feature" Contents In-depth information about Cisco CallManager Extension Mobility. Chapter 5, "Managing Your Contacts" Information and procedures for managing your contacts on your phone and on the web using the Personal Directories, Personal Address Book, Fast Dials, and more. Chapter 6, "Using the Cisco IP Phone 7914 Expansion Module" Appendix A, "FAQ" Appendix B, "Safety Notices" Appendix C, "Troubleshooting Your Phone" Overview of using the Cisco 7914 Expansion Module with your Cisco IP Phone Contains Frequently Asked Questions (FAQ) about your Cisco IP Phone. Lists safety information about your phone. Error codes and their meanings and ways of getting status and configuration data about your phone. Related Documentation For more information, refer to these documents: · · · At a Glance Cisco IP Phone 7960 and 7940 Series--This booklet includes basic installation instructions and ships in the box with each phone. Quick Reference Cisco IP Phone 7960/7940 Series--This wallet card contains basic instructions and can be ordered separately. Cisco IP Phone 7914 Expansion Module Quick Start Guide--This guide includes user instructions and installation information for the Cisco IP Phone 7914 Expansion Module. Regulatory Compliance and Safety Information for the Cisco IP Phone 7960, 7940, and 7910 Series--This document provides international agency compliance, safety, and statutory information for Cisco IP Phone models in the 7960 series, 7940 series, and 7910 series. · Cisco IP Phone 7960 and 7940 Series User Guide xii 78-10182-08 Preface Obtaining Documentation Obtaining Documentation These sections explain how to obtain documentation from Cisco Systems. World Wide Web You can access the most current Cisco documentation on the World Wide Web at this URL: http://www.cisco.com Translated documentation is available at this URL: http://www.cisco.com/public/countries_languages.shtml Documentation CD-ROM Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription. Ordering Documentation You can order Cisco documentation in these ways: · Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace: http://www.cisco.com/cgi-bin/order/order_root.pl · Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store: http://www.cisco.com/go/subscription · Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387). Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 xiii Preface Obtaining Technical Assistance Documentation Feedback You can submit comments electronically on Cisco.com. In the Cisco Documentation home page, click the Fax or Email option in the "Leave Feedback" section at the bottom of the page. You can e-mail your comments to bug-doc@cisco.com. You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address: Cisco Systems Attn: Document Resource Connection 170 West Tasman Drive San Jose, CA 95134-9883 We appreciate your comments. Obtaining Technical Assistance Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site. Cisco.com Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world. Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you with these tasks: · · · Streamline business processes and improve productivity Resolve technical issues with online support Download and test software packages Cisco IP Phone 7960 and 7940 Series User Guide xiv 78-10182-08 Preface Obtaining Technical Assistance · · Order Cisco learning materials and merchandise Register for online skill assessment, training, and certification programs If you want to obtain customized information and service, you can self-register on Cisco.com. To access Cisco.com, go to this URL: http://www.cisco.com Technical Assistance Center The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center. Cisco TAC inquiries are categorized according to the urgency of the issue: · · · Priority level 4 (P4)--You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration. Priority level 3 (P3)--Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue. Priority level 2 (P2)--Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available. Priority level 1 (P1)--Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available. · The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of service contracts, when applicable. Cisco TAC Web Site You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL: http://www.cisco.com/tac Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 xv Preface Obtaining Technical Assistance All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register: http://www.cisco.com/register/ If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL: http://www.cisco.com/tac/caseopen If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC Web Site. Cisco TAC Escalation Center The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case. To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number. Cisco IP Phone 7960 and 7940 Series User Guide xvi 78-10182-08 Preface Document Conventions Document Conventions This document uses the following conventions: Convention boldface font italic font [] {x|y|z} [x|y|z] string Description Commands and keywords are in boldface. Arguments for which you supply values are in italics. Elements in square brackets are optional. Alternative keywords are grouped in braces and separated by vertical bars. Optional alternative keywords are grouped in brackets and separated by vertical bars. A nonquoted set of characters. Do not use quotation marks around the string or the string will include the quotation marks. font font Terminal sessions and information the system displays are in screen font. Information you must enter is in boldface screen font. Arguments for which you supply values are in italic screen font. The symbol ^ represents the key labeled Control--for example, the key combination ^D in a screen display means hold down the Control key while you press the D key. Nonprinting characters, such as passwords are in angle brackets. screen boldface screen italic screen font ^ <> Note Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication. Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 xvii Preface Document Conventions Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data. Warnings use the following conventions: Warning This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. To see translations of the warnings that appear in this publication, refer to the Regulatory Compliance and Safety Information document that accompanied this device. Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van standaard maatregelen om ongelukken te voorkomen. Voor vertalingen van de waarschuwingen die in deze publicatie verschijnen, kunt u het document Regulatory Compliance and Safety Information (Informatie over naleving van veiligheids- en andere voorschriften) raadplegen dat bij dit toestel is ingesloten. Tämä varoitusmerkki merkitsee vaaraa. Olet tilanteessa, joka voi johtaa ruumiinvammaan. Ennen kuin työskentelet minkään laitteiston parissa, ota selvää sähkökytkentöihin liittyvistä vaaroista ja tavanomaisista onnettomuuksien ehkäisykeinoista. Tässä julkaisussa esiintyvien varoitusten käännökset löydät laitteen mukana olevasta Regulatory Compliance and Safety Information -kirjasesta (määräysten noudattaminen ja tietoa turvallisuudesta). Waarschuwing Varoitus Cisco IP Phone 7960 and 7940 Series User Guide xviii 78-10182-08 Preface Document Conventions Attention Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant causer des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers posés par les circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents. Pour prendre connaissance des traductions d'avertissements figurant dans cette publication, consultez le document Regulatory Compliance and Safety Information (Conformité aux règlements et consignes de sécurité) qui accompagne cet appareil. Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu einer Körperverletzung führen könnte. Bevor Sie mit der Arbeit an irgendeinem Gerät beginnen, seien Sie sich der mit elektrischen Stromkreisen verbundenen Gefahren und der Standardpraktiken zur Vermeidung von Unfällen bewußt. Übersetzungen der in dieser Veröffentlichung enthaltenen Warnhinweise finden Sie im Dokument Regulatory Compliance and Safety Information (Informationen zu behördlichen Vorschriften und Sicherheit), das zusammen mit diesem Gerät geliefert wurde. Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di lavorare su qualsiasi apparecchiatura, occorre conoscere i pericoli relativi ai circuiti elettrici ed essere al corrente delle pratiche standard per la prevenzione di incidenti. La traduzione delle avvertenze riportate in questa pubblicazione si trova nel documento Regulatory Compliance and Safety Information (Conformità alle norme e informazioni sulla sicurezza) che accompagna questo dispositivo. Dette varselsymbolet betyr fare. Du befinner deg i en situasjon som kan føre til personskade. Før du utfører arbeid på utstyr, må du vare oppmerksom på de faremomentene som elektriske kretser innebærer, samt gjøre deg kjent med vanlig praksis når det gjelder å unngå ulykker. Hvis du vil se oversettelser av de advarslene som finnes i denne publikasjonen, kan du se i dokumentet Regulatory Compliance and Safety Information (Overholdelse av forskrifter og sikkerhetsinformasjon) som ble levert med denne enheten. Warnung Avvertenza Advarsel Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 xix Preface Document Conventions Aviso Este símbolo de aviso indica perigo. Encontra-se numa situação que lhe poderá causar danos físicos. Antes de começar a trabalhar com qualquer equipamento, familiarize-se com os perigos relacionados com circuitos eléctricos, e com quaisquer práticas comuns que possam prevenir possíveis acidentes. Para ver as traduções dos avisos que constam desta publicação, consulte o documento Regulatory Compliance and Safety Information (Informação de Segurança e Disposições Reguladoras) que acompanha este dispositivo. Este símbolo de aviso significa peligro. Existe riesgo para su integridad física. Antes de manipular cualquier equipo, considerar los riesgos que entraña la corriente eléctrica y familiarizarse con los procedimientos estándar de prevención de accidentes. Para ver una traducción de las advertencias que aparecen en esta publicación, consultar el documento titulado Regulatory Compliance and Safety Information (Información sobre seguridad y conformidad con las disposiciones reglamentarias) que se acompaña con este dispositivo. Denna varningssymbol signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanligt förfarande för att förebygga skador. Se förklaringar av de varningar som förkommer i denna publikation i dokumentet Regulatory Compliance and Safety Information (Efterrättelse av föreskrifter och säkerhetsinformation), vilket medföljer denna anordning. ¡Advertencia! Varning! Cisco IP Phone 7960 and 7940 Series User Guide xx 78-10182-08 CHAPTER 1 Introducing Your Cisco IP Phone A Cisco IP Phone is a full-feature telephone that provides voice communication over the same data network that your computer uses. This phone functions much like a traditional analog phone, allowing you to place and receive telephone calls. It also supports features that you have come to expect from a telephone--such as speed dialing, redial, call transfer, conference calling, and voice mail access. Your Cisco IP Phone offers features that might surprise you. Because it is part of an IP network, your Cisco IP Phone can provide not only telephony services, but data services, too--including up-to-the-minute information and services from the network. In a nutshell, your Cisco IP Phone provides a whole range of communication features that you could not expect from a traditional telephone. This guide helps you learn to use the various features and services available on your phone. Not all of the features described in this book are available by default--your administrator may not add them for you. You access some phone features and services on the phone itself, while you customize others on a convenient web page. For information about the User Options web page, see Customizing Your Phone From the User Options Web Pages, page 1-15. This chapter contains the following sections: · · · · · · Connecting Your Cisco IP Phone, page 1-2 A Road Map to Your Cisco IP Phone, page 1-6 Using the Feature Buttons, page 1-10 Navigating on Your Phone, page 1-11 Using the Handset, Headset, and Speakerphone, page 1-12 Customizing Your Phone From the User Options Web Pages, page 1-15 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 1-1 Chapter 1 Connecting Your Cisco IP Phone Introducing Your Cisco IP Phone Connecting Your Cisco IP Phone Chances are, your system administrator or a technician will connect your new Cisco IP Phone to the corporate IP telephony network. If that is not the case, connecting your phone is easy. Follow the steps below. Refer to to locate ports on the back of your phone. Before You Begin Verify that your system administrator is ready for you to connect your Cisco IP Phone to the network. Warning Be sure to read Appendix B, "Safety Notices," before connecting or using your phone. Step 1 Connect your Cisco IP Phone to the corporate IP telephony network. You can do this in one of two ways, depending on how your workspace is set up. See your system administrator if you are not sure which method to choose: · Direct network connection--For this method, you need at least one available Ethernet port in your workspace. Use the Ethernet cable included with your phone to connect the network port on the back of your phone to the Ethernet port in your workspace. Shared network connection--Use this method if you have a single Ethernet port in your workspace with your desktop computer already connected to it. First, disconnect the Ethernet cable from the computer and attach it to the network port on the back of your phone. Next, use the Ethernet cable included with your phone to connect the access port on the back of your phone to your desktop computer. Your Cisco IP Phone now shares a network connection with your computer. · Step 2 Connect the handset to the handset port. Ensure that the end of the cord with the longer uncoiled section is connected to the body of the phone. Cisco IP Phone 7960 and 7940 Series User Guide 1-2 78-10182-08 Chapter 1 Introducing Your Cisco IP Phone Connecting Your Cisco IP Phone Step 3 If your system administrator delivered your Cisco IP Phone with a power supply, connect the power supply plug to the DC48V AC adapter port on the back of the phone. If your system administrator delivered your phone without a power supply, your phone probably receives power through the Ethernet connection. Step 4 Step 5 Use the power cable to connect the power supply to a standard power outlet in your workspace. To adjust the footstand height, release the footstand by pressing the footstand adjustment knob and gently pull the footstand away from the body of the phone. See the "Adjusting the Handset Rest" section on page 1-12 for information on adjusting the handset rest to make sure the receiver will sit securely in the cradle. Once you connect the Cisco IP Phone to its power source, a start-up process begins. After several minutes, the phone's LCD screen displays a neutral "ready" screen. The details on your screen might vary, but a ready screen typically displays the date and time, your extension number, and available soft keys. Startup is complete and your phone is ready to use. Tip Soft keys point to feature options displayed along the bottom of your LCD screen. Soft keys are flexible--they change depending on the status of your phone. For example, you can see one set of soft key options when you pick up the handset, and another set when the phone is not in use. Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 1-3 Chapter 1 Connecting Your Cisco IP Phone Introducing Your Cisco IP Phone Table 1-1 Cisco IP Phone cable connections 1 RS232 10/100 SW 10/100 PC + DC48V 2 3 5 4 1 2 3 4 DC adapter port (DC48V) Power supply with AC adapter port plug Power cable with wall socket plug Network port (10/100 SW) 7 6 5 6 7 Access port (10/100 PC) Handset port Headset port Cisco IP Phone 7960 and 7940 Series User Guide 1-4 58670 78-10182-08 Chapter 1 Introducing Your Cisco IP Phone Auto-Registering Your Phone Using TAPS Related Topics · · · Auto-Registering Your Phone Using TAPS, page 1-5 A Road Map to Your Cisco IP Phone, page 1-6 Using the Handset, Headset, and Speakerphone, page 1-12 Auto-Registering Your Phone Using TAPS Your administrator may ask you to auto-register your Cisco IP Phone using TAPS, the Tool for Auto-Registered Phones Support. TAPS might be used either for a new phone or to replace an existing phone. Note You should follow this procedure only if your phone administrator asks you to. Procedure Step 1 If the phone is not already installed, follow the installation instructions available in the "Connecting Your Cisco IP Phone" section on page 1-2. After you plug the phone into a port, the phone automatically registers and displays a number. Step 2 Step 3 Step 4 Dial the TAPS extension provided by your system administrator. A voice prompt asks you to select the language that you want to use. Choose appropriately. Dial your personal extension number (provided by your system administrator), then press the # key. Note You may be instructed to enter the complete telephone number (including area code). Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 1-5 Chapter 1 A Road Map to Your Cisco IP Phone Introducing Your Cisco IP Phone Step 5 To confirm, enter your personal extension number again, followed by the # key. The phone displays a confirmation message. Step 6 Hang up the phone. The phone resets and displays your extension number. Related Topics · · · · · Connecting Your Cisco IP Phone, page 1-2 A Road Map to Your Cisco IP Phone, page 1-6 Using the Feature Buttons, page 1-10 Navigating on Your Phone, page 1-11 Using the Handset, Headset, and Speakerphone, page 1-12 A Road Map to Your Cisco IP Phone Refer to the following illustrations and table to identify the buttons and parts on your Cisco IP Phone and to find a description of related features. Cisco IP Phone 7960 and 7940 Series User Guide 1-6 78-10182-08 Chapter 1 Introducing Your Cisco IP Phone A Road Map to Your Cisco IP Phone Figure 1-1 Cisco IP Phone 7960 2 1 3 4 5 6 7 8 9 68561 17 16 15 14 13 12 11 10 Figure 1-2 Cisco IP Phone 7940 2 1 3 4 5 6 7 8 9 68562 17 16 15 14 13 12 11 10 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 1-7 Chapter 1 A Road Map to Your Cisco IP Phone Introducing Your Cisco IP Phone 1 Handset with indicator light Functions like a traditional handset. The light strip at the top of the handset blinks when the phone rings and can be set to remain lit when you receive a voice mail message. For more information on working with the handset, refer to the "Adjusting the Handset, Speakerphone, and Headset Volume" section on page 2-1. 2 3 4 LCD screen Displays features such as the time, date, your phone number, caller ID, line/call status and softkey tabs. Cisco IP Phone Indicates your Cisco IP Phone model. model type Line or speed dial button Opens a new line or speed dials the number on the LCD screen. Phones in the Cisco IP Phone 7960 series have six line or speed dial buttons and phones in the 7940 series have two. Allows you to adjust the angle of the phone base. Provides access to call histories and directories (see the "Using the Feature Buttons" section on page 1-10.) 5 6 Footstand adjustment Directories button 7 ? button Displays help on your LCD screen for a phone button or function (see the "Using the Feature Buttons" section on page 1-10.) 8 Settings button Provides access to phone settings such as contrast and ring sound, network configuration, and status information (see the "Using the Feature Buttons" section on page 1-10.) Speaker button Toggles the speaker on or off. 9 10 Mute button Toggles the mute on or off. 11 Headset button Toggles the headset on or off. For more information on working with the headset, refer to the "Using the Headset" section on page 1-14. Cisco IP Phone 7960 and 7940 Series User Guide 1-8 78-10182-08 Chapter 1 Introducing Your Cisco IP Phone A Road Map to Your Cisco IP Phone 12 Volume button Increases or decreases volume for the handset, headset, or speakerphone (depending upon which is currently active). Also controls the ringer volume (if the handset is in its cradle), and the LCD screen contrast. For more information on adjusting the volume, refer to the "Adjusting the Handset, Speakerphone, and Headset Volume" section on page 2-1 and the "Adjusting the Ringer Volume" section on page 2-2. 13 Services button Provides access to any available phone services (see the "Using the Feature Buttons" section on page 1-10.) Messages button Provides access to a message system, if available (see the "Using the Feature Buttons" section on page 1-10.) 14 15 Navigation button Enables you to scroll through text and select features displayed on the LCD screen (see the "Navigating on Your Phone" section on page 1-11.). 16 17 Dial pad Softkeys Works exactly like the dial pad on a traditional telephone. Enable you to engage any of the functions displayed on the corresponding LCD screen tabs. Softkeys point to feature options displayed along the bottom of your LCD screen. Softkeys change depending on the status of your phone. For example, you can see one set of softkey options when you pick up the handset, and another set when the phone is not in use. Related Topics · · Using the Feature Buttons, page 1-10 Navigating on Your Phone, page 1-11 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 1-9 Chapter 1 Using the Feature Buttons Introducing Your Cisco IP Phone Using the Feature Buttons Your Cisco IP Phone has five feature buttons: · Services button--Displays services on your phone's LCD screen. These are services to which you have already subscribed using the Cisco CallManager User Options web pages. Your system administrator determines the services that are available to you. For more information, see the "Establishing Cisco IP Phone Services" section on page 1-18. Messages button--Provides access to your voice mail message system. For more information, see the "Using Voice Mail" section on page 3-21. Settings button--Displays network settings on your phone's LCD screen, plus options for adjusting your phone's ringer sound and LCD screen contrast. Directories button--Displays various directories on your phone's LCD screen, including missed, received, and placed calls. You can use each of these directories to locate phone numbers and you can dial those numbers from the directories. For more information, see the "Viewing and Dialing from the Phone Logs" section on page 3-21 and the "Searching and Dialing from the Phone Directory" section on page 3-23. ? button--Displays helpful information about buttons and features. For help with: ­ A specific button or softkey--Press the ? button once, then press the · · · · button or softkey to display information about that button or key. ­ A specific feature--First press the Directories, Settings, or Services buttons to display a list of available features. Use the Navigation button to scroll through the list and select a feature. Press the ? button twice quickly to display information about the selected feature. ­ The ? button feature itself--Press the ? button twice quickly (without first selecting a feature). This brings up help about using the ? button. ­ Viewing network statistics about a call you are actively on--Press the ? button twice quickly during the call. Related Topics · · A Road Map to Your Cisco IP Phone, page 1-6 Navigating on Your Phone, page 1-11 Cisco IP Phone 7960 and 7940 Series User Guide 1-10 78-10182-08 Chapter 1 Introducing Your Cisco IP Phone Navigating on Your Phone · · · · Personalizing the Ringer Sound, page 2-3 Changing the LCD Screen Contrast, page 2-5 Accessing Network Configuration Data, page C-1 Accessing Status Data, page C-2 Navigating on Your Phone Navigating on your Cisco IP Phone is easy. You use the Navigation button, the softkeys, and the key pad to make your selections: · Softkeys correspond to the option tabs displayed along the bottom of your LCD screen. Softkeys change depending on the status of your phone. For example, you can see one set of softkey options when you pick up the handset, and another set when the phone is not in use. · The >> softkey allows you to re-position your cursor. The << softkey allows you to delete a character or digit in an entry. Press the << softkey or the Delete softkey if you make a mistake or need to edit an entry. The Delete softkey allows you to edit a character or digit--it does not delete the entire entry. You can choose menu items on your Cisco IP Phone in more than one way: ­ Using the Navigation button--Press the Navigation button (this is the · button with the up and down arrows) to select (or highlight) a menu item. Then press the Select softkey. ­ Using an Item Number--You can press the number key on your phone's key pad that corresponds to the item number displayed on the LCD screen. Use this method to select any menu item that has an item number to the left of it · To enter any letter on your LCD screen, use a corresponding number key. Press the key one or more times to display a particular letter. For example, press the 2 key one time for "a," twice quickly for "b," and three times quickly for "c." After you pause, the cursor automatically advances to allow you to enter the next letter. Press the << softkey if you make a mistake. Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 1-11 Chapter 1 Using the Handset, Headset, and Speakerphone Introducing Your Cisco IP Phone Related Topics · · A Road Map to Your Cisco IP Phone, page 1-6 Using the Feature Buttons, page 1-10 Using the Handset, Headset, and Speakerphone Your Cisco IP Phone works with a handset, headset, or speakerphone. For information on using each of these, refer to the following sections: · · · · Using the Handset, page 1-12 Adjusting the Handset Rest, page 1-12 Using the Speakerphone, page 1-14 Using the Headset, page 1-14 Using the Handset The handset on your Cisco IP Phone functions in the same way as a handset on a traditional phone: · · · To place and answer calls with the handset, simply lift the handset. To hang up, place the handset back in its cradle. To switch from the handset to the speakerphone, press the Speaker button on the front of your phone during a call, then hang up the handset. Related Topics · · Adjusting the Handset Rest, page 1-12 Adjusting the Handset, Speakerphone, and Headset Volume, page 2-1 Adjusting the Handset Rest If you mount your Cisco IP Phone on the wall or use the footstand on the phone, you can adjust the handset rest to ensure the receiver will not slip out of the cradle. To adjust the handset rest, follow the steps and refer to Figure 1-3. Cisco IP Phone 7960 and 7940 Series User Guide 1-12 78-10182-08 Chapter 1 Introducing Your Cisco IP Phone Using the Handset, Headset, and Speakerphone Figure 1-3 Using the Handset Rest 1 2 3 1 2 3 Set the handset aside and use your thumb and finger to grasp and pull out the square plastic tab in the handset rest. Rotate the tab 180 degrees. Slide the tab back into the handset rest with the extension protruding from the top of the tab. Replace the handset in the rest. The tab hooks into a slot in the handset to ensure that the handset will not slip out of the rest. Related Topics · Using the Handset, page 1-12 Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 77354 1-13 Chapter 1 Using the Handset, Headset, and Speakerphone Introducing Your Cisco IP Phone Using the Speakerphone You can use the speakerphone in conjunction with all of the features on your Cisco IP Phone. To place and answer calls using the speakerphone, press the Speaker button. To switch from speakerphone to handset during a call, simply lift the handset. Related Topics · Adjusting the Handset, Speakerphone, and Headset Volume, page 2-1 Using the Headset You can use the headset in conjunction with all of the features on your Cisco IP Phone, including the Volume and Mute buttons. Use these buttons to adjust the volume to the ear piece and to mute the speech path from the headset microphone. To place and answer calls using a headset, plug an approved headset into the back of the phone base and press the Headset button on the front of your phone. Your phone supports four- or six-wire headset jacks. For information about purchasing headsets, see the following URLs: · · http://cisco.getheadsets.com http://vxicorp.com/cisco Caution Use only Cisco-approved headsets. Warning This product relies on the building's installation for short-circuit (overcurrent) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors). Cisco IP Phone 7960 and 7940 Series User Guide 1-14 78-10182-08 Chapter 1 Introducing Your Cisco IP Phone Customizing Your Phone From the User Options Web Pages Warning To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits to telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables. on page 1-4 illustrates the headset port and other cable connection ports on your phone. Related Topics · Adjusting the Handset, Speakerphone, and Headset Volume, page 2-1 Customizing Your Phone From the User Options Web Pages You can use the Cisco CallManager User Options web pages to subscribe to services. Services include web-based information and special phone features. In addition to subscribing to services, you can use the Cisco CallManager User Options web pages to: · · · · · set up call forwarding rules--Forwarding Calls to Another Extension, page 3-14 change the language in which you view phone information--Changing the Language for the Phone LCD Screen, page 2-6 specify a policy for the message waiting indicator light on your phone's handset--Adjusting the Message Waiting Indicator Light, page 2-4 assign speed dial buttons for your Cisco IP Phone--Using Speed Dial, page 3-12 manage personal contacts--, page 4-5 Note If you use the Cisco CallManager Extension Mobility service, changes that you make from the User Options web pages are maintained in your device profile. . Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08 1-15 Chapter 1 Customizing Your Phone From the User Options Web Pages Introducing Your Cisco IP Phone You can also get a copy of the documentation available for your phone on the User Options Pages. This section covers the following topics: · · · Logging In to the User Options Web Pages, page 1-16 Changing the Default Language for the User Options Web Pages, page 1-17 Establishing Cisco IP Phone Services, page 1-18 Logging In to the User Options Web Pages Follow these instructions to log on and to access the main menu. Procedure Step 1 Use your Web browser to access the URL provided by your system administrator. The Cisco CallManager User Options Log On page appears. Step 2