User manual CISCO 7961

Phone Guide Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) INCLUDING LICENSE AND WARRANTY Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Common Phone Tasks View online help on the phone Place a call Redial a number Press . Go-off hook before or after dialing a number. Press Redial. Or press the Navigation button while on-hook to see your Placed Calls log. Softkey Definitions AbbrDial Answer Back Barge Dial using a speed dial index number Answer a call Return to the previous Help topic Add yourself to a call on a shared line Receive notification when a busy extension becomes available Cancel an action or exit a screen without applying changes Add yourself to a call on a shared line and establish a conference Set up/cancel call forwarding Delete records or settings Close the current window View conference participants Create a conference call Remove characters to the right of the cursor when using EditDial Open the Details record for a multiparty call in the Missed Calls and Received Calls logs Dial a phone number Transfer two calls to each other Turn off Do Not Disturb (DND) Edit a number in a call log Disconnect the current call Reset settings to their defaults Return to the previous screen Answer a call ringing in another group Quick Reference CallBack Cancel cBarge CFwdALL Clear Close ConfList Switch to the Pick up the handset. handset during a call Switch to the speaker or headset during a call Mute your phone Use your call logs Press or , then hang up the handset. Press . Press to choose a call log. To dial, highlight a listing and go off-hook. Press EditDial, << or >>. Press Hold or Resume. Press Transfer, enter the number, then press Transfer again. Press more > Confrn, dial the participant, then press Confrn again. Edit a number Hold/resume a call Transfer a call to a new number Start a standard (ad hoc) conference call Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) Softkey Definitions Phone Screen Icons Button Icons Common Phone Tasks Confrn Delete Details Dial DirTrfr DND EditDial EndCall Erase Exit GPickUp Copyright © 2006 Cisco Systems, Inc. All rights reserved. Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco Systems, Inc. or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0502R) OL-11526-01 iDivert Join Links Main MeetMe more NewCall OPickUp Park PickUp QRT Redial Remove Resume RmLstC Save Search Select Transfer Update VidMode << >> Send a call to a voice messaging system Join several calls already on a single line to create a conference View related Help topics Display the Help main menu Host a Meet-Me conference call Display additional softkeys Make a new call Answer a call ringing in an associated group Store a call using Call Park Answer a call in your group Submit call problems to the system administrator Redial the most recently dialed number Remove a conference participant Resume a call on hold Drop the last party added to a conference call Save the chosen settings Search for a directory listing Select a menu item or call Transfer a call Refresh content Choose a video display mode Delete entered characters Move through entered characters Phone Screen Icons Line and Call State Call Forwarding enabled Call on hold Connected call Incoming call Off-hook On-hook Shared line in use Secure Calls Authenticated call Encrypted call Video enabled Option selected Feature enabled Phone service URL assigned URL entry in a call log is ready to edit Button Icons Messages Services Help Directories Selected Device Handset in use Headset in use Speakerphone in use Other Features Busy line in a speed-dial, call log, or directory listing (BLF feature) Idle line in speed-dial, call log, or directory listing (BLF feature) Speed-dial, call log, or directory listing (line status unknown) Message waiting Settings Volume Speaker Mute Headset Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Safety and Performance Information 2 Accessibility Features 4 Connecting Your Phone 5 An Overview of Your Phone 8 Understanding Buttons and Hardware 8 Understanding Phone Screen Features 12 Cleaning the Phone Screen 12 Understanding Feature Buttons and Menus 13 Understanding the Help System on Your Phone 13 Understanding Lines vs. Calls 14 Understanding Line and Call Icons 14 Recognizing Recording Tones 15 Understanding Feature Availability 15 Understanding SIP vs. SCCP 15 Basic Call Handling 16 Placing a Call--Basic Options 16 Placing a Call--Additional Options 17 Answering a Call 18 Ending a Call 19 Using Hold and Resume 19 Using Mute 20 Switching Between Multiple Calls 20 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) iii Viewing Multiple Calls 20 Transferring Calls 21 Sending a Call to a Voice Messaging System 22 Forwarding All Calls to Another Number 23 Using Do Not Disturb 24 Making Conference Calls 25 Understanding Types of Conference Calls 25 Starting and Joining a Standard Conference 26 Starting or Joining a Meet-Me Conference Call 28 Advanced Call Handling 29 Speed Dialing 29 Picking Up a Redirected Call on Your Phone 30 Using a Shared Line 31 Understanding Shared Lines 31 Adding Yourself to a Shared-Line Call 32 Preventing Others from Viewing or Barging a Shared-Line Call 33 Storing and Retrieving Parked Calls 33 Making and Receiving Secure Calls 34 Tracing Suspicious Calls 34 Prioritizing Critical Calls 35 Using Cisco Extension Mobility 36 Using BLF to Determine a Line State 36 Using a Handset, Headset, and Speakerphone 37 Obtaining a Headset 38 Using AutoAnswer 38 Using Phone Settings 39 Customizing Rings and Message Indicators 39 Customizing the Phone Screen 40 Using Call Logs and Directories 41 Using Call Logs 41 iv OL-11526-01 Directory Dialing 43 Using Corporate Directory on Your Phone 44 Using Personal Directory on Your Phone 45 Accessing Voice Messages 48 Customizing Your Phone on the Web 49 Accessing Your User Options Web Pages 49 Configuring Features and Services on the Web 50 Using Personal Directory on the Web 50 Using Your Personal Address Book on the Web 50 Configuring Fast Dials on the Web 51 Using the Address Book Synchronization Tool 52 Setting Up Speed Dials on the Web 52 Setting Up Phone Services on the Web 53 Controlling User Settings on the Web 54 Controlling Line Settings on the Web 55 Using Cisco WebDialer 57 Understanding Additional Configuration Options 59 Troubleshooting Your Phone 61 General Troubleshooting 61 Viewing Phone Administration Data 62 Using the Quality Reporting Tool 62 Cisco One-Year Limited Hardware Warranty Terms 63 Index 65 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) v vi OL-11526-01 Getting Started Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone's capabilities, or refer to the table below for pointers to commonly used sections. If you want to... Explore your phone on your own Review safety information Connect your phone Then... Press on the phone when you need assistance. See Safety and Performance Information, page 2. See Connecting Your Phone, page 5. Use your phone after it is installed Start with An Overview of Your Phone, page 8. Learn what the button lights mean See Understanding Buttons and Hardware, page 8. Learn about the display Make calls Put calls on hold Mute calls Transfer calls Make conference calls Set up speed dialing Share a phone number Change the ring volume or tone View your missed calls Listen to your voice messages See softkey and icon definitions See Understanding Phone Screen Features, page 12. See Placing a Call--Basic Options, page 16. See Using Hold and Resume, page 19. See Using Mute, page 20. See Transferring Calls, page 21. See Making Conference Calls, page 25. See Speed Dialing, page 29. See Using a Shared Line, page 31. See Using Phone Settings, page 39. See Using Call Logs and Directories, page 41. See Accessing Voice Messages, page 48. See the Quick Reference Card in the front of this guide. Use your phone as a speakerphone See Using a Handset, Headset, and Speakerphone, page 37. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) 1 Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml Safety and Performance Information Read the following safety notices before installing or using your Cisco Unified IP Phone: Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device. Statement 1071 SAVE THESE INSTRUCTIONS Warning Read the installation instructions before you connect the system to its power source. Warning Ultimate disposal of this product should be handled according to all national laws and regulations. Warning Do not work on the system or connect or disconnect cables during periods of lightning activity. 2 OL-11526-01 Getting Started Warning To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution when connecting cables. Caution Inline power circuits provide current through the communication cable. Use the Cisco provided cable or a minimum 24 AWG communication cable. Using an External Power Supply The following warnings apply when you use the external power supply with the Cisco Unified IP Phone: Warning This product relies on the building's installation for short-circuit (over current) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors). Warning The device is designed to work with TN power systems. Warning The plug-socket combination must be accessible at all times because it serves as the main disconnecting device. Warning The power supply must be placed indoors. Caution Only use the Cisco specified power supply with this product. Power Outage Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) 3 Using External Devices The following information applies when you use external devices with the Cisco Unified IP Phone: Cisco recommends the use of good quality external devices (such as headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions: · Move the external device away from the source of the RF or AF signals. · Route the external device cables away from the source of the RF or AF signals. · Use shielded cables for the external device, or use cables with a better shield and connector. · Shorten the length of the external device cable. · Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors. In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC]. Caution Accessibility Features A list of accessibility features is available upon request. 4 OL-11526-01 Connecting Your Phone Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the figure and table below to connect your phone. 8 1 AUX 10/100 SW 10/100 PC + DC48V 2 3 4 1 2 3 4 7 6 5 113656 DC adaptor port (DC48V) AC-to-DC power supply AC power cord Network port (10/1001 SW) 5 6 7 8 Access port (10/1001 PC) Handset port Headset port Footstand button 1. Your phone may show 10/100/1000. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) 5 Adjusting the Footstand To change the angle of the phone base, adjust the footstand while pressing the footstand button. Adjusting the Handset Rest Cisco recommends adjusting the handset rest, particularly when wall mounting the phone, as this will ensure that the receiver will not readily slip out of the cradle. See the table below for instructions. 1 2 3 1 2 3 Set the handset aside and pull the square plastic tab from the handset rest. Rotate the tab 180 degrees. Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest. Registering with TAPS After your phone is connected to the network, your system administrator might ask you to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used for a new phone or to replace an existing phone. To register with TAPS, pick up the handset, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After your phone displays a confirmation message, hang up. The phone will re-start. 6 120521 OL-11526-01 Connecting Your Phone Headset Information To use a headset, connect it to the headset port on the back of your phone. Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed, there is not a single "best" solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network. In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco Unified IP Phone users. Cisco Systems recommends the use of good quality external devices, like headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as cell phones and two-way radios, some audio noise may still occur. See the "Using External Devices" section on page 4, for more information. The primary reason that a particular headset would be inappropriate for the Cisco Unified IP Phone is the potential for an audible hum. This hum can be heard by either the remote party or by both the remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors. In some cases, a hum experienced by a user may be reduced or eliminated by using a local power cube or power injector. See the "Using an External Power Supply" section on page 3, for more information. Audio Quality Subjective to the User Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well on Cisco Unified IP Phones. Nevertheless, it is ultimately still the customer's responsibility to test this equipment in their own environment to determine suitable performance. For information about headsets, see: http://www.vxicorp.com/cisco http://www.plantronics.com Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) 7 An Overview of Your Phone The Cisco Unified IP Phone 7961G and 7961G-GE (gigabit Ethernet version) and the 7941G and 7941G-GE (gigabit Ethernet version) are full-feature telephones that provide voice communication over the same data network that your personal computer uses, allowing you to place and receive phone calls, put calls on hold, speed dial numbers, transfer calls, make conference calls, and so on. The gigabit Ethernet Cisco Unified IP Phone 7961G-GE and 7941G-GE deliver the latest technology and advancements in Gigabit Ethernet VoIP telephony, providing gigabit throughput to your desktop. In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities. Depending on configuration, your phone supports: · Access to network data, XML applications, and web-based services. · Online customizing of phone features and services from your User Options web pages. · A comprehensive online help system that displays information on the phone screen. Understanding Buttons and Hardware You can use Figure 1 and Figure 2 to identify buttons and hardware on your phone. 8 OL-11526-01 An Overview of Your Phone Figure 1 Cisco Unified IP Phone 7961G and 7961G-GE 2 16 1 1 3 4 5 6 7 8 9 15 14 13 12 11 10 Figure 2 Cisco Unified IP Phone 7941G and 7941G-GE 2 16 1 1 3 4 5 6 7 8 9 15 14 13 12 11 10 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) 137504 137503 9 Item 1 Programmable buttons Description Depending on configuration, programmable buttons provide access to: · Phone lines (line buttons) · Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature) · Web-based services (for example, a Personal Address Book (PAB) button) · Phone features (for example, a Privacy button) The buttons illuminate to indicate status: Green, steady--Active call Green, flashing--Held call Amber, steady--Privacy in use Amber, flashing--Incoming call Red, steady--Remote line in use (shared line or BLF status) For more information, see... · Understanding Phone Screen Features, page 12 · Basic Call Handling, page 16 · Speed Dialing, page 29 · Using a Shared Line, page 31 · Using BLF to Determine a Line State, page 36 2 3 4 5 6 Phone screen Footstand button Messages button Directories button Help button Shows phone features. Understanding Phone Screen Features, page 12 Allows you to adjust the angle of the phone Adjusting the Footstand, base. page 6 Auto-dials your voice message service (varies by service). Opens/closes the Directories menu. Use it to access call logs and directories. Activates the Help menu. Accessing Voice Messages, page 48 Using Call Logs, page 41 Understanding the Help System on Your Phone, page 13 Using Phone Settings, page 39 7 Settings button Opens/closes the Settings menu. Use it to control phone screen contrast and ring sounds. Opens/closes the Services menu. 8 Services button Customizing Your Phone on the Web, page 49 10 OL-11526-01 An Overview of Your Phone Item 9 Volume button Description Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). Toggles the speakerphone on or off. When the speakerphone is on, the button is lit. Toggles the Mute feature on or off. When Mute is on, the button is lit. Toggles the headset on or off. When the headset is on, the button is lit. Allows you to scroll through menus and highlight items. When the phone is on-hook, displays phone numbers from your Placed Calls log. Allows you to dial phone numbers, enter letters, and choose menu items. Each activates a softkey option (displayed on your phone screen). Indicates an incoming call or new voice message. For more information, see... Using a Handset, Headset, and Speakerphone, page 37 Using a Handset, Headset, and Speakerphone, page 37 Using Mute, page 20 Using a Handset, Headset, and Speakerphone, page 37 Using Call Logs, page 41 10 Speaker button 11 Mute button 12 Headset button 13 Navigation button 14 Keypad 15 Softkey buttons 16 Handset light strip Basic Call Handling, page 16 Understanding Phone Screen Features, page 12 Accessing Voice Messages, page 48 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) 11 Understanding Phone Screen Features This is what your main phone screen might look like with active calls and several feature menus open: 7 6 1 77961 2 5 3 1 Primary phone Displays the phone number (directory number) for your primary phone line. line When several feature tabs are open, the phone number and the time and date alternate display in this area. Programmable Programmable buttons can serve as phone line buttons, speed-dial buttons, button phone service buttons or phone feature buttons. Icons and labels indicate how indicators these buttons are configured. For an icon reference, see "Phone Screen Icons" in the Quick Reference Card at the front of this guide. Softkey labels Status line Call activity area Phone tab Feature tabs Each displays a softkey function. To activate a softkey, press the softkey button . Displays audio mode icons, status information, and prompts. Displays current calls per line, including caller ID, call duration, and call state for the highlighted line (standard view). See "Understanding Line and Call Icons" section on page 14, and Viewing Multiple Calls, page 20. Indicates call activity. Press this tab to return to the call activity area, if needed. Each indicates an open feature menu. See Understanding Feature Buttons and Menus, page 13. 2 3 4 5 6 7 Cleaning the Phone Screen Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone, as they can contaminate phone components and cause failures. 12 137522 4 OL-11526-01 An Overview of Your Phone Understanding Feature Buttons and Menus Press a feature button to open or close a feature menu. If you want to... Open or close a feature menu Then... Press a feature button: Messages Services Directories Settings Help Scroll through a list or menu Go back one level in a feature menu Switch among open feature menus Press the Navigation button. Press Exit. Pressing Exit from the top level of a menu, closes the menu. Press a feature tab. Each feature menu has a corresponding tab. The tab is visible when the feature menu is open. Understanding the Help System on Your Phone Your phone provides a comprehensive online help system. Help topics appear on the phone screen. If you want to... View the main menu Then... Press on your phone and wait a few seconds for the menu to display. Main menu topics include: · About Your Cisco Unified IP Phone--Details about your phone · How do I...?--Procedures for common phone tasks · Calling Features--Descriptions and procedures for calling features · Help--Tips on using and accessing Help Learn about a button or Press softkey Learn about a menu item Get help using Help , then quickly press a button or softkey. Press , , or to display a feature menu. Highlight a menu item, then press twice quickly. Press twice quickly. Select the help topic you need. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) 13 Understanding Lines vs. Calls To avoid confusion about lines and calls, refer to these descriptions: Lines--Each line corresponds to a directory number that others can use to call you. The Cisco Unified IP Phone 7961G/7961G-GE supports one to six lines and the Cisco Unified IP Phone 7941G/7941G-GE supports one to two lines, depending on configuration. To see how many lines you have, look at the right side of your phone screen. You have as many lines as you have directory numbers and phone line icons: . Calls--Each line can support multiple calls. By default, your phone supports four connected calls per line, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold. Understanding Line and Call Icons Your phone displays icons to help you determine the call and line state. Icon Line or Call State Description On-hook line Off-hook line Connected call Ringing call Call on hold Remote-in-use Authenticated call Encrypted call Idle line (BLF) Busy line (BLF) No call activity on this line. You are dialing a number or an outgoing call is ringing. You are currently connected to the other party. An incoming call is ringing on one of your lines. You have put the call on hold. See Using Hold and Resume, page 19. Another phone that shares your line has a connected call. See Using a Shared Line, page 31, for details. See Making and Receiving Secure Calls, page 34. See Making and Receiving Secure Calls, page 34. See Using BLF to Determine a Line State, page 36. See Using BLF to Determine a Line State, page 36. 14 OL-11526-01 An Overview of Your Phone Recognizing Recording Tones If your system administrator has configured your phone to support recording tones (also called beep tones), then the parties on a call might hear a beep tone which indicates that the call may be recorded. Ask your system administrator for more information. Understanding Feature Availability Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability. Understanding SIP vs. SCCP Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this configuration. Phone features can vary depending on the protocol. This Phone Guide indicates which features are protocol-specific. To learn which protocol your phone is using, you can ask your system administrator or you can choose > Model Information > Call Control Protocol on your phone. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) 15 Basic Call Handling You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call--Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. If you want to... Place a call using the handset Place a call using the speakerphone Place a call using a headset Redial a number Then... For more information, see... Pick up the handset and enter a number. An Overview of Your Phone, page 8 Press and enter a number. Using a Handset, Headset, and Speakerphone, page 37 Press and enter a number. Or if is Using a Handset, Headset, lit, press New Call and enter a number. and Speakerphone, page 37 Press Redial to dial the last number, or press the Navigation button (with the phone idle) to see your Placed Calls. 1. Press Hold. 2. Press New Call. 3. Enter a number. 1. Choose > Missed Calls, Received Calls, or Placed Calls. 2. Select the listing or scroll to it and go off-hook. Using Call Logs, page 41 Place a call when another call is active (using the same line) Using Hold and Resume, page 19 Dial from a call log Using Call Logs, page 41 Tips · You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, then go off-hook by lifting the handset or pressing Dial, , or . · When you pre-dial, your phone tries to anticipate the number you are dialing by displaying matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, press the number, or scroll to it and go off-hook. · If you make a mistake while dialing, press << to erase digits. 16 OL-11526-01 Basic Call Handling Placing a Call--Additional Options You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options. If you want to... Place a call while another call is active (using a different line) Speed dial a number Then... For more information, see... 1. Press for the new line. The first Using Hold and Resume, call is automatically placed on hold. page 19 2. Enter a number. Do one of the following: · Press (a speed-dial button). · Use the Abbreviated Dial feature. · Use the Fast Dial feature. Speed Dialing, page 29 Dial from a corporate directory on the phone 1. Choose > Corporate Directory (exact name can vary). 2. Enter a name and press Search. 3. Highlight a listing and go off-hook. Using Call Logs, page 41 Dial from a corporate directory on your personal computer using Cisco WebDialer Use Cisco CallBack to receive notification when a busy or ringing extension is available 1. Open a web browser and go to a WebDialer-enabled corporate directory. 2. Click the number that you want to dial. Using Cisco WebDialer, page 57 1. Press CallBack while listening to the Your system administrator busy tone or ring sound. 2. Hang up. Your phone alerts you when the line is free. 3. Place the call again. Using BLF to Determine a Line State, page 36 See if a line associated with a Look for Busy Lamp Field indicators. speed-dial, call record, or directory listing is busy before placing a call to that line Make a priority (precedence) call (SCCP phones only) Enter the MLPP access number, then enter the phone number. Prioritizing Critical Calls, page 35 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) 17 If you want to... Dial from a Personal Address Book (PAB) entry Then... 1. Choose > Personal Directory to log in. 2. Choose Personal Address Book and search for a listing. For more information, see... Using Personal Directory on Your Phone, page 45 Place a call using a billing or tracking code (SCCP phones only) Place a call using your Cisco Unified Extension Mobility profile 1. Dial a number. 2. After the tone, enter a client matter code (CMC) or a forced authorization code (FAC). Log in to the Extension Mobility service on a phone. Your system administrator Using Cisco Extension Mobility, page 36 Answering a Call You can answer a call by lifting the handset, or you can use other options if they are available on your phone. If you want to... Answer with a headset Answer with the speakerphone Switch from a connected call to answer a new call Answer using call waiting Send a call to a voice messaging system Auto-connect calls Retrieve a parked call on another phone Then... Press , if unlit. Or, if is already lit, press Answer or (flashing). Press , Answer, or (flashing). For more information, see... Using a Handset, Headset, and Speakerphone, page 37 Using a Handset, Headset, and Speakerphone, page 37 Press Answer, or if the call is ringing Using Hold and Resume, on a different line, press (flashing). page 19 Press Answer. Press iDivert. Use AutoAnswer. Use Call Park. Using Hold and Resume, page 19 Sending a Call to a Voice Messaging System, page 22 Using AutoAnswer, page 38 Storing and Retrieving Parked Calls, page 33 18 OL-11526-01 Basic Call Handling If you want to... Use your phone to answer a call ringing elsewhere Answer a priority call (SCCP phones only) Then... Use Call Pickup. For more information, see... Picking Up a Redirected Call on Your Phone, page 30 Prioritizing Critical Calls, page 35 Hang up the current call and press Answer. Ending a Call To end a call, hang up. Here are some more details. If you want to... Hang up while using the handset Hang up while using the headset Then... Return the handset to its cradle. Or press EndCall. Press . If you want to keep headset mode activate, press EndCall. or EndCall. Press EndCall. If necessary, remove the call from hold first. Hang up while using the speakerphone Press Hang up one call but preserve another call on the same line Using Hold and Resume You can hold and resume calls. If you want to... Put a call on hold Remove a call from hold on the current line Remove a call from hold on a different line Then... 1. Make sure the call you want to put on hold is highlighted. 2. Press Hold. 1. Make sure that the appropriate call is highlighted. 2. Press Resume. Press for the appropriate line. If a single call holding on this line, the call automatically resumes. If multiple calls are holding, scroll to the appropriate call and press Resume. Tips · Engaging the Hold feature typically generates music or a beeping tone. · A held call is indicated by the call-on-hold icon: . Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) 19 Using Mute With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute in conjunction with the handset, speakerphone, or a headset. If you want to... Toggle Mute on Toggle Mute off Then... Press Press . . Switching Between Multiple Calls You can switch between multiple calls on one or more lines. If the call that you want to switch to is not automatically highlighted, use the Navigation button to scroll to it. If you want to... Switch between connected calls on one line Switch between connected calls on different lines Switch from a connected call to answer a ringing call Then... 1. Make sure the call that you want to switch to is highlighted. 2. Press Resume. Any active call is placed on hold and the selected call is resumed. Press for the line that you are switching to. If a single call is holding on the line, the call automatically resumes. If multiple calls are holding, highlight the appropriate call and press Resume. Press Answer, or if the call is ringing on a different line press (flashing). Any active call is placed on hold and the selected call is resumed. Viewing Multiple Calls Understanding how multiple calls are displayed on your phone can help you organize your call-handling efforts. In standard viewing mode, your phone displays calls as follows for the highlighted line: · Calls with the highest precedence and longest duration display at the top of the list. · Calls of a similar type are grouped together. For example, calls that you have interacted with are grouped near the top, and calls on hold are grouped last. 20 OL-11526-01 Basic Call Handling You can use these additional methods to view multiple calls on multiple lines: If you want to... View calls on another line Switch to call overview mode Then... 1. Press Press . . for the highlighted line. 2. Immediately press the line button The phone switches to call overview mode, displaying one call per line. The displayed call is either the active call or the held call with the longest duration. To return to standard viewing mode, press line button. , then immediately press the Transferring Calls Transfer redirects a connected call. The target is the number to which you want to transfer the call. If you want to... Transfer a call without talking to the transfer recipient Then... 1. From an active call, press Transfer. 2. Enter the target number. 3. Press Transfer again to complete the transfer or EndCall to cancel. Note If your phone supports on-hook transfer, you can alternately complete the transfer by hanging up. Talk to the transfer recipient before transferring a call (consult transfer) 1. From an active call, press Transfer. 2. Enter the target number. 3. Wait for the transfer recipient to answer. 4. Press Transfer again to complete the transfer or EndCall to cancel. Note If your phone supports on-hook transfer, you can alternately complete the transfer by hanging up. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) 21 If you want to... Transfer two current calls to each other (direct transfer) without staying on the line (SCCP phones only) Then... 1. Scroll to highlight any call on the line. 2. Press Select. 3. Repeat this process for the second call. 4. With one of the selected calls highlighted, press DirTrfr. (To display DirTrfr, you might need to press more.) The two calls connect to each other and drop you from the call. Note If you want to stay on the line with the callers, use Join instead. Redirect a call to a voice messaging system Press iDivert. For more information, see Sending a Call to a Voice Messaging System, page 22. Tips · If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press Transfer and then hang up. · If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again places the call on hold. · You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold before transferring it. Sending a Call to a Voice Messaging System You can use iDivert to send an active, ringing, or on-hold call to your voice messaging system. Depending on the type of call and your phone configuration, you can also use iDivert to send the call to another party's voice messaging system. · If the call was originally sent to someone else's phone, iDivert allows you to redirect the call either to your own voice messaging system or to the original called party's voice messaging system. Your system administrator must make this option available to you. · If the call was sent to you directly (not transferred or forwarded to you), or if your phone is does not support the option described above, using iDivert redirects the call to your voice messaging system. 22 OL-11526-01 Basic Call Handling If you want to... Send an active, ringing, or on-hold call to a voice messaging system Then... Press iDivert. One of two things occurs: · The call is transferred to your voice messaging system. · Your phone screen displays a menu that allows you to choose between your voice messaging system or the voice messaging system of the original called party. Choose an option to redirect the call. Tip If your phone displays a menu that disappears before you make your selection, you can press iDivert again to re-display the menu. You can also ask your system administrator to configure a longer timeout value. Forwarding All Calls to Another Number You can use Call Forward All to redirect incoming calls from your phone to another number. If you want to... Then... Set up call forwarding on your Press CFwdALL and enter a target phone number. primary line Cancel call forwarding on your primary line Verify that call forwarding is enabled on your primary line Press CFwdALL. Look for: · The call forward icon above the primary phone number: · The call forwarding target number in the status line. Set up or cancel call forwarding remotely, or for a non-primary line 1. Log in to your User Options web pages. (See Accessing Your User Options Web Pages, page 49.) 2. Access your call forwarding settings (See Controlling Line Settings on the Web, page 55.) Note When call forwarding is enabled for any line other than the primary line, your phone does not provide you with any confirmation that calls are being forwarded. Instead, you must confirm your settings in the User Options web pages. . Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) 23 Tips · Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary. · You can forward your calls to a traditional analog phone or to another IP phone, although your system administrator might restrict the call forwarding feature to numbers within your company. · Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not enabled, the call will ring as usual. · Your system administrator can enable a call forward override feature that allows the person receiving your forwarded calls to reach you. With override enabled, a call placed from the target phone to your phone is not forwarded, but rings through. · Your system administrator can change call forwarding conditions for your phone lines. Using Do Not Disturb (SIP phones only.) You can use the Do Not Disturb (DND) feature to block incoming calls on your phone with a busy tone. If you want to... Turn on DND Then... 1. Press > Device Configuration > Call Preferences > Do Not Disturb. 2. Select Yes, and then press Save. "Do Not Disturb" displays on the status line, and a DND softkey is added. Turn off DND Press the DND softkey or: 1. Press > Device Configuration > Call Preferences > Do Not Disturb. 2. Select No, and then press Save. Tips · When DND is turned on: ­ The DND blocking feature applies to all the lines on your phone. ­ Received calls are not logged to the Missed Calls directory on your phone. · When DND and Call Forward All are both enabled on your phone, Call Forward All takes precedence on incoming calls. That is, calls will be forwarded and the caller will not hear a busy tone. · If DND is not enabled on your phone, see your system administrator. 24 OL-11526-01 Basic Call Handling Making Conference Calls Your Cisco Unified IP Phone allows you to combine three or more separate calls into one conversation, creating a conference call. Understanding Types of Conference Calls There are two types of conference calls: Standard (ad hoc) and Meet-Me. Standard Conference Calls You can create a standard conference in different ways, depending on your needs and the softkeys available on your phone: · Confrn--Use this softkey to establish a standard conference by calling each participant. Standard conference calling is a default feature available on most phones. · Join--Use this softkey to establish a standard conference by joining several calls already on one line. (SCCP phones only) · cBarge--Use this softkey to add yourself to an existing call on a shared line and to turn the call into a standard conference call. This feature is available only on phones that use shared lines. See Starting and Joining a Standard Conference, page 26, for additional instructions. Meet-Me Conference Calls You can create a Meet-Me conference by calling the Meet-Me phone number at a specified time. See Starting or Joining a Meet-Me Conference Call, page 28, for additional instructions. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) 25 Starting and Joining a Standard Conference A standard (ad hoc) conference allows at least three people to participate in a single call. If you want to... · Create a conference by calling participants · Add new participants to an existing conference Then... 1. From a connected call, press Confrn. (You may need to press the more softkey to see Confrn.) 2. Enter the participant's phone number. 3. Wait for the call to connect. 4. Press Confrn again to add the participant to your call. 5. Repeat to add additional participants. Create a conference by joining two or more existing calls (SCCP phones only) 1. Make sure that you have two or more calls on a single line. 2. Highlight a call that you want to add to the conference. 3. Press Select. The selected call displays this icon . 4. Repeat this process for each call that you want to add. 5. From one of the selected calls, press Join. (You may need to press the more softkey to see Join.) Note The active call is automatically selected. Participate in a conference Answer the phone when it rings. Create a conference by Highlight a call on a shared line and press cBarge. (You may need to barging a call on a shared line press the more softkey to display cBarge.) See Using a Shared Line, page 31. View a list of conference participants 1. Highlight an active conference. 2. Press ConfList. Participants are listed in the order in which they join the conference with the most recent additions at the top. Get an updated list of participants See who started the conference Drop the last party added to the conference While viewing the conference list, press Update. While viewing the conference list, locate the person listed at the bottom of the list with an asterisk (*) next to the name. Press RmLstC. You can remove participants only if you initiated the conference call. 26 OL-11526-01 Basic Call Handling If you want to... Remove any conference participant Then... 1. Highlight the participant's name. 2. Press Remove. You can remove participants only if you initiated the conference. Hang up or press EndCall. End your participation in a conference Tips · Calls must be on the same line before you can add them to a conference. If calls are on different lines, transfer them to a single line before using Confrn or Join. (Join is on SCCP phones only.) · Depending on how your phone is configured, if you leave a conference after creating it, the conference might end. To avoid this, transfer the conference before hanging up. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.1 (SCCP and SIP) 27 Starting or Joining a Meet-Me Conference Call Meet-Me conferencing allows you to start or join a conference by calling the conference number. If you want to... Start a Meet-Me conference Then... 1. Obtain a Meet-Me phone number from your system administrator. 2. Distribute the number to participants. 3. When you are ready to start the meeting, go off-hook to invoke a dial tone, then press MeetMe. 4. Dial the Meet-Me conference number. Participants can now join the conference by dialing in. Note Participants hear a busy tone if they call the conference before the initiator has joined. In this case, participants must call back. Join a Meet-Me conference Dial the Meet-Me conference number (provided by the conference initiator). Note Participants hear a busy tone if they call the conference before the initiator has joined. In this case, try your call again. End a Meet-Me conference All participants must hang up. The conference does not automatically end when the conference initiator disconnects. 28 OL-11526-01 Advanced Call Handling Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call. Depending on configuration, your phone can support several speed-dial features: · Speed-dial buttons · Abbreviated Dialing · Fast Dials · To set up speed-dial buttons and Abbreviated Dial, you must access your User Options web pages. See Accessing Your User Options Web Pages, page 49. · To set up Fast Dials, you must access the Personal Directory feature. See Using Personal Directory on Your Phone, page 45. · Alternately, your system administrator can configure speed-dial features for you.