Notice © 2000 Compaq Computer Corporation. COMPAQ, the Compaq logo, and ARMADA Registered in U. S. Patent and Trademark Office Microsoft, Windows, Windows NT, are registered trademarks of Microsoft Corporation in the United States and/or other countries. Intel and Pentium are registered trademarks of Intel Corporation in the United States and other countries. All other product names mentioned herein may be trademarks or registered trademarks of their respective companies. Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is subject to change without notice and is provided "as is" without warranty of any kind. The entire risk arising out of the use of this information remains with the recipient. In no event shall Compaq be liable for any direct, consequential, incidental, special, punitive, or other damages whatsoever (including without limitation, damages for loss of business profits, business interruption, or loss of business information), even if Compaq has been advised of the possibility of such damages. The limited warranties for Compaq products are exclusively set forth in the documentation accompanying such products. Nothing herein should be construed as constituting a further or additional warranty. MAINTENANCE AND SERVICE GUIDE Compaq Armada E500 and Armada V300 Series of Personal Computers Fourth Edition April 2000 First Edition November 1999 Published in the U.S.A., U.K., Singapore, and Taiwan. Documentation Part Number 128679-004 Spare Part Number 162812-001 CONTENTS preface USING THIS GUIDE chapter 1 PRODUCT DESCRIPTION 1.1 Computer Features and Models ................................................1-1 Models .....................................................................................1-2 Features....................................................................................1-8 1.2 Intelligent Manageability ........................................................1-10 Accessing the Web Agent .....................................................1-10 Asset Management ................................................................1-10 Fault Management .................................................................1-11 Fault Management Alerts ......................................................1-12 Security Management............................................................1-12 Configuration Management...................................................1-13 Managing Power....................................................................1-13 Accessing Power Management .............................................1-13 Power Management Levels ...................................................1-13 1.3 Computer External Components.............................................1-14 1.4 Design Overview.....................................................................1-26 chapter 2 TROUBLESHOOTING 2.1 2.2 2.3 2.4 Preliminary Steps ..................................................................... 2-2 Clearing Passwords ...................................................................2-2 Power-On Self-Test (POST) .....................................................2-4 POST Error Messages ...............................................................2-4 Contents L 2.5 Compaq Utilities ....................................................................... 2-9 Selecting Computer Setup or Compaq Diagnostic for Windows............................................................................ 2-9 Using Computer Setup .......................................................... 2-10 File Menu .............................................................................. 2-11 Security Menu ....................................................................... 2-12 Advanced Menu .................................................................... 2-13 Using Compaq Diagnostics for Windows ............................ 2-14 Factory Default Settings ....................................................... 2-15 2.6 Troubleshooting Without Diagnostics.................................... 2-17 Before Replacing Parts.......................................................... 2-17 Obtaining Update Information with Info Messenger ........... 2-17 Checklist for Solving Problems ............................................ 2-18 chapter 3 ILLUSTRATED PARTS CATALOG 3.1 3.2 3.3 3.4 3.5 Serial Number Location............................................................ 3-1 Computer System Major Components ..................................... 3-2 Miscellaneous Plastics Kit Components ................................ 3-10 Mass Storage Devices............................................................. 3-11 Miscellaneous ......................................................................... 3-12 chapter 4 REMOVAL AND REPLACEMENT PRELIMINARIES 4.1 Tools Required.......................................................................... 4-1 4.2 Service Considerations ............................................................. 4-2 Plastic Parts ............................................................................. 4-1 Cables and Connectors............................................................ 4-2 4.3 Preventing Damage to Removable Drives ............................... 4-3 4.4 Preventing Electrostatic Damage.............................................. 4-3 4.5 Packaging and Transporting Precautions ................................. 4-4 4.6 Workstation Precautions........................................................... 4-4 4.7 Grounding Equipment and Methods ........................................ 4-5 LE Contents chapter 5 REMOVAL AND REPLACEMENT PROCEDURES 5.1 5.2 5.3 5.4 5.5 Serial Number ...........................................................................5-1 Disassembly Reference Chart ...................................................5-2 Preparing the Computer for Disassembly .................................5-3 Computer Feet ...........................................................................5-4 Mini PCI Slot ............................................................................5-5 Removing the Mini PCI Slot Cover ........................................5-5 Installing a Modem or Network Interface Card ......................5-6 5.6 Touch Button.............................................................................5-7 Removing the Touch Button ...................................................5-7 5.7 Keyboard ...................................................................................5-9 Removing the Keyboard........................................................5-10 5.8 Memory ...................................................................................5-13 Removing a Memory Expansion Board................................5-14 Installing a Memory Expansion Board .................................5-15 5.9 Display.....................................................................................5-16 Removing the Display ...........................................................5-17 5.10 Real Time Clock (RTC) Battery ...........................................5-21 Removing the RTC Battery...................................................5-21 5.11 LED Board ............................................................................5-22 Removing the LED Board.....................................................5-22 5.12 Top Cover..............................................................................5-23 Removing the Top Cover ......................................................5-23 5.13 Front Shield ...........................................................................5-27 Removing the Front Shield ...................................................5-27 5.14 Diskette Drive (Armada V300 only).....................................5-29 Removing the Diskette Drive ................................................5-29 5.15 System Board ........................................................................5-30 Removing the System Board.................................................5-30 5.16 Voltage Converter Board ......................................................5-34 Removing the Voltage Converter Board...............................5-34 5.17 Fan .........................................................................................5-36 Removing the Fan..................................................................5-36 Contents LEE chapter 6 SPECIFICATIONS.......................................................................................... 6-1 appendix a CONNECTOR PIN ASSIGNMENTS ...................................................................A-1 appendix b POWER CORD SET REQUIREMENTS...............................................................B-1 LEEE Contents preface USING THIS GUIDE This Maintenance and Service Guide is a troubleshooting reference that can be used when servicing the Compaq Armada E500 and Armada V300 Series of Personal Computers. Compaq Computer Corporation reserves the right to make changes to the Compaq Armada E500 and Armada V300 Series of Personal Computers without notice. Symbols The following words and symbols mark special messages throughout this guide: WARNING: Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions in the caution could result in damage to equipment or loss of information. IMPORTANT: Text set off in this manner presents clarifying information or specific instructions. NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of information. ! Using This Guide EN Technician Notes ! WARNING: Only authorized technicians trained by Compaq should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modifications may void any warranty or exchange allowances. WARNING: The computer is designed to be electrically grounded. To ensure proper operation, plug the AC power cord into a properly grounded electrical outlet only. CAUTION: To properly ventilate the system, you must provide at least 3 inches (7.62 cm) of clearance on the left and right sides of the computer. ! Serial Number When requesting information or ordering spare parts, provide the computer serial number. The serial number is on the bottom of the computer. Locating Additional Information The following documentation provides information for the computer: s Compaq Armada E500 and Armada V300 Series of Personal Computers documentation set s Compaq Armada E500 and Armada V300 Series of Personal Computers Technical Reference Guide s Microsoft Operating System Manual s Compaq Service Training Guides s Compaq Service Advisories and Bulletins s Compaq QuickFind s Compaq Service Quick Reference Guide s Compaq Internet site at http://www.Compaq.com N Using This Guide chapter 1 PRODUCT DESCRIPTION 1.1 Computer Features and Models The Compaq Armada E500 and Armada V300 Series of Personal Computers offer advanced modularity, Intel Pentium II, III, and Intel Celeron processors with 64-bit architecture, industry-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support. The computers provide desktop functionality and connectivity through the optional expansion base, convenience base, or port replicator. Figure 1-1. Compaq Armada E500 and Armada V300 Personal Computers Product Description 1-1 Models The Armada E500 model naming conventions are shown in Table 1-1. The computer model designation is composed of a group of characters that define each model's features. Table 1-1 Compaq Armada E500 Model Naming Convention Key AE5 P3 700 T5X 18 V M 64 58 N S F 1 2 3 4 5-6 7-9 10-12 13-14 15 16 17-19 20-21 22 23 24 KEY 1 2 3 4 5-6 7-9 DESCRIPTION Brand designator Segment designator Series Blank Processor type Processor speed OPTIONS A = Armada E = Expansion 5 = 500 P3 = Intel Pentium III P2 = Intel Pentium II 700 = 700 MHz 500 = 500 MHz 400 = 400 MHz 650 = 650 MHz 450 = 450 MHz 366 = 366 MHz 600 = 600 MHz 10 Panel type T = TFT 11 Panel size 5 = 15.x 3 = 13.x 2 = 12.x 4 = 14.x 12 Panel resolution X = XGA S = SVGA 13-14 Hard drive size 18 = 18.0 GB 6 = 6.0 GB (in GB, 1-2 digits) 12 = 12.0 GB 4 = 4.3 GB 15 Optical drive D = 24X Max CD-ROM drive V = DVD-ROM drive 16 Integrated M = Mini PCI V.90 C = NIC/modem 0 = none communication modem combo 17-19 RAM (in MB, 64 = 64 MB 2-3 digits) 98 = Windows 9 ...