User manual CONCORD EYE-Q GO - Frequently Asked Questions

Concord Eye-Q Go 1. Can I use my camera as a web camera? This camera can be used as a web camera provided your computer runs on a Windows operating system and it also works with many popular video conferencing software titles. Please remember to select the source as "EyeQ GO! TM" in the video application to launch the video mode. The web camera feature is not compatible with MAC computers. 2. Is this camera compatible with Windows® XP? Yes, the camera is compatible with Windows XP. However, since the Windows XP logo certification has not been completed, a warning pop-up message as illustrated below will be displayed during the software installation. Please click on "Continue Anyway" to proceed with your installation. 3. The image is blurry when looking through the viewfinder. What should I do? You can rotate the Diopter Ajustment Ring to make the images clear. And also If the viewfinder or lens is dirty, the pictures will appear blurry and foggy. Please clean the lens and viewfinder with a soft, lint-free cloth or an untreated lens tissue. If you continue to see blurry pictures through the viewfinder, it may be that the camera was moved during picture taking or the subject was out of the defined focus range. Please hold the camera steady while taking pictures and make sure there is at least 60 cm (24in.) between the camera and the subject. Concord Eye-Q Go 4. What type of memory card(s) can I use with my camera? The Concord Eye-Q Go does not have an external memory feature. 5. I am having difficulties installing the camera driver and software. What Should I do? If you encounter this issue, please uninstall the driver completely and restart your computer. Please reinstall the software again. It's recommended you download the latest driver version from our website http://www.concord-camera.com/support/downloads/downloads.htm. There are two ways to uninstall drivers or software completely: 1.Uninstall the driver or software from Programs: & From the Start button, click Programs and choose the camera model software and driver. & From the camera software folder, select the Uninstall Wizard. When asked if you want to completely remove the program from your computer, answer Yes. A message stating that the program was successfully removed is displayed. & Click Start > Shut Down. & When the Shut Down dialog box is displayed, choose Restart. Click OK to restart your computer. 2. Uninstall the driver or software from Control Panel: & From the Start button, click Settings > Control Panel. & Double-click Add/Remove Programs. & Highlight the desired software and click the Change/Remove button. & Proceed to the next step following the on-screen instructions. When asked if you want to completely remove the program from your computer, answer Yes. A message stating that the program was successfully removed is displayed. & Click Start > Shut Down. & When the Shut Down dialog box is displayed, choose Restart. Click OK to restart your computer.