AUTOMATE® 210A GPS TRACKING OWNER'S GUIDE READ ME FIRST © Directed Electronics--Vista, CA GPS210A 07-05 Table of Contents Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Inside your AUTOMATE® GPS Tracking Box . . . . . . . . . . . . . . . . . . . . . . . . . .6 Creating Your Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 AUTOMATE® Online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Using AUTOMATE® GPS Tracking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 Perform an action from the web: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 Incomplete Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Perform an action from the telephone: . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 Alert Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 To Set-up Alert Notifications: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 Understanding the Alert and Action Data . . . . . . . . . . . . . . . . . . . . . . . . . . .21 Service Plans and Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22 Paying by Credit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22 GPS Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23 GPS Accuracy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23 Future of GPS Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23 Legal Disclaimers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24 Privacy Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24 Non-Transferable Hardware Limited Warranty . . . . . . . . . . . . . . . . . . . . . . .32 © 2005 Directed Electronics--all rights reserved 3 Getting Started ESN (Electronic Serial Number) - the sticker can be found on your membership card. Actual size of ESN sticker Enter the following information for future reference. Account Number Password Vehicle Information Number (VIN) 4 © 2005 Directed Electronics--all rights reserved Getting Help From the www.automategps.net website you can access Online Help and Frequently Asked Questions (FAQ's). If you do not find what you need, AUTOMATE Customer Care will be happy to answer any of your questions. For questions regarding your service plans and to access on-line features: Toll Free: 888-847-7120 Email: help@automategps.net For questions regarding your installation contact your local dealer: Enter your dealer information below: Dealership Name: _______________________________ Installer Name: _________________________________ Phone Number: _________________________________ Mailing Address: Directed Electronics 1 Viper Way Vista, CA 92081 © 2005 Directed Electronics--all rights reserved 5 Inside your AUTOMATE® GPS Tracking Box Your AUTOMATE® Vehicle Protection kit contains the following: The AUTOMATE® 210A Antenna Main Wiring Harness Backup Battery Feature Module Installation Kit Installation Guide Owner's Guide Wallet Card Creating Your Account If you do not already have a AUTOMATE® account you will need to create one before you can use all the features of the AUTOMATE® service. To setup a new AUTOMATE® account, follow these few simple steps. 1. From your browser type in the address line www.automategps.net. The AUTOMATE GPS Tracking logon page opens. 6 © 2005 Directed Electronics--all rights reserved NOTE: You will be required to read the Service Terms and Conditions in its entirety. Scroll to the end of the agreement for the Accept button to appear and click on it. © 2005 Directed Electronics--all rights reserved 7 2. Click on the "I do not have a User ID" link. This brings you to Account setup. From here you will be able to enter your contact information, your ESN and VIN numbers, and select your Service Term and Transaction packages. Enter in your contact information. This includes your first and last name, address, phone number etc. 3. 4. 8 Click Continue. © 2005 Directed Electronics--all rights reserved 5. Next, enter your AUTOMATE® 210A ESN (found on the product box or on the membership card where you affixed th label), along with the VIN. If you have multiple devices for each of our household vehicles, make sure to correctly match up the each ESN with the VIN so your Automate® Online service functions correctly. 6. 7. Click Continue. Next, you need to select your Service Plan and Connection bundles. From the drop down menus select the Service Plan/Connection bundle. You can also choose the optional Connections bundle for each vehicle. 9 © 2005 Directed Electronics--all rights reserved 8. 9. Click Continue. Enter in your credit card information and click continue. 10. At this point you can review your purchase selections. If you need to make any changes click on the Back button; otherwise, click on Continue to proceed with the purchase. 10 © 2005 Directed Electronics--all rights reserved 11. The Purchase Confirmation page will open. This page is your receipt. It also contains everything you'll need to log into the www.automategps.net website or use the telephone system; Account Number, User ID and Password. Print this page and keep it for reference. You can now log into the www.automategps.net website. © 2005 Directed Electronics--all rights reserved 11 AUTOMATE® Online The www.automategps.net website can be accessed from any internet connected computer. You will need to have your User ID and Password to gain access. Inside AUTOMATE® GPS Online you can: Personalize account and vehicle information View current and historical alert/action data for each vehicle within your account Get Help with your system And much much more Security Once your account has been created you will be assigned your Account Number, User ID and Password. You will also be required to complete a security question. Things to keep in mind: There is only one User ID and password for each account. You can change your password and security answer at any time through the www.automategps.net website. Your password must be numeric digits with a minimum of 6 numbers and a maximum of 20 numbers. You will be asked this information each time you access the www.automategps.net website or telephone system. 12 © 2005 Directed Electronics--all rights reserved Please keep this information safe.You can record your information at the beginning of this guide. If you forget your password-- In the instance you forget your AUTOMATE® password we can send it to the email address you have registered with your AUTOMATE® Online account. Simply click on the Forgot Password link on the AUTOMATE® logon page. Using AUTOMATE® GPS Tracking Actions AUTOMATE® Consumer Initiated Actions are instructions, which are communicated to AUTOMATE® equipped vehicles, from any Internet access point or touch-tone phone, 24 hours per day, 7 days per week. The Action icons send commands to the AUTOMATE® 210A device to perform specific tasks: Locate-On-Demand, Door Unlock, Starter Disable, Starter Enable, and Continuous Track. The Action icons are visible from any screen within the web interface. Actions can be performed from the web interface or from a telephone. Locate On Demand: Locate your vehicle (i.e., late, missing, stolen, etc.) and receive its location, speed and heading. © 2005 Directed Electronics--all rights reserved 13 Door Unlock: Unlock the driver door of your vehicle and receive its location. Starter Disable: (Immobilize): Disable your vehicle's starter if it is stolen and receive its location, speed and heading. The next time your vehicle's ignition is turned off and then on, it will not start. Starter Enable: Once it is secure to do so, enable your vehicle's starter from it's disabled state. Continuous Track: Trace the route your vehicle is traveling by receiving the location, speed and heading every five minutes for a total of thirty minutes. Perform an action from the web: 1. Select vehicle(s) from the Vehicles Tab or Alerts/Actions Tab. 14 © 2005 Directed Electronics--all rights reserved 2. Click on the action icon. If you have enough Alert/Action connections available for the selected action a confirmation message opens asking "This action will debit your account x credit(s). Do you want to proceed with the action?" Select Yes to proceed and No to cancel the action. If you do not have enough Alert/Action connections to perform the selected action a message "More connection credits are required to complete the selected action. Select another action or purchase more connection credits." 3. 4. The Action Progress tab shows the progress of the request. A Successful action displays the current information of the vehicle on the map and on the Alerts/Actions tab. If the action is unsuccessful the Action Progress tab will display "Incomplete" and the Alerts/Actions tab will display only the available information and the vehicle will not be mapped. Incomplete Actions Your action request was incomplete because the vehicle's location was outside a wireless coverage area. There is no cost when an action does not complete successfully therefore your Alert/Action Connection meter will not be debited. © 2005 Directed Electronics--all rights reserved 15 Perform an action from the telephone: 1. Dial the AUTOMATE® access number 888-847-7120 and enter your User ID and password. Listen to the vehicle menu and press the number corresponding to the vehicle you want to perform the action on. Example: Press 1 for Bob's Van, Press 2 for Mary's Neon, etc. If there is only one vehicle in your account you are automatically forwarded to the Action menu. Next, listen to the Action menu and press the number corresponding to the action you want to perform. Example: Press 1 for the current location of your vehicle, Press 2 to unlock your car door. If you have enough Alert/Action connections available for the selected action a confirmation message states "This action will debit your account x credit(s). Do you want to proceed with the action?" Select Yes to proceed and No to cancel the action. If you do not have enough alert/action connections to perform the selected action a message states "More connection credits are required to complete the selected action. Select another action or purchase more connection credits." 2. 3. 16 © 2005 Directed Electronics--all rights reserved 4. Next, select to wait on the line to receive the response or perform another action or hang-up. Action responses state both the outcome of the action, and the nearest address location of the vehicle. Example: "Your Locate action was successful. Your vehicle is located at 1212 Main Street West, Chicago Illinois, USA". 5. Alerts AUTOMATE® Automated Alerts are automatic notifications of events, circumstances and conditions, which are constantly monitored and reported by AUTOMATE® equipped vehicles. Alerts are automatically forwarded to your contact points in virtual real-time. You can receive Alerts via email, phone (voice or text), pager and a personal digital assistant (PDA). Go to Notification Setup to learn how to direct your alerts. Security System Trigger: (Early Theft Warning): Obtain early indication of a possible vehicle theft by knowing when your car alarm is triggered and receive the location of the violation. Unauthorized Movement: (Early Theft Warning): Automatically know when your vehicle has moved while the ignition is turned off (i.e., when being towed) and receive the location of the violation. © 2005 Directed Electronics--all rights reserved 17 Battery Disconnect: (Early Theft Warning): Know your vehicle's battery has been tampered with, indicating a possible theft, and receive the location. Speed Minder: Deter dangerous driving habits by knowing when your vehicle is being driven at excessive speeds. This feature is set at the factory at 80 mph/128 kph and reports when the speed is driven for more than one minute. The notification reports location, speed and direction. A live customer care representative can change the speed threshold at your request giving more ...