User manual DELL 3000CN

DellTM Laser Printer 3000cn Owner's Manual Look Inside For: · Loading Paper · Setting Up for Local and Network Printing · Using Your Printer · Maintenance · Contacting Dell w w w. d e l l . c o m / s u p p l i es | s u p p o r t . d e l l . c o m Order Toner Cartridges DellTM toner cartridges are available only through Dell. You can order toner cartridges online at www.dell.com/supplies or by phone. US Algeria Argentina Australia Austria Belgium Canada Caribbean Islands Chile Colombia Czech Republic Denmark Egypt Finland France Germany Ireland Israel Italy Japan Jordan Kuwait Lebanon Luxembourg 877-INK-2-YOU Contact your distributor. Contact your distributor. 1300 030 290 08 20-24 05 30 35 02.713 1590 1-877-501-4803 Contact your distributor. 800-202874 1230-020-3947 01800-9-155676 420 225 372 711 3287 5215 Contact your distributor. 09 2533 1411 825387247 0800 2873355 1850 707 407 Contact your distributor. 800602705 044-556-3551 Contact your distributor. Contact your distributor. Contact your distributor. 02.713 1590 Malaysia Mexico Netherlands Norway Oman Paraguay Peru Poland PRC Puerto Rico Qatar Russia Saudi Arabia Singapore South Africa Spain Sweden Switzerland Tunisia Turkey UAE UK Uruguay Venezuela Yemen 1800 88 0301 866-851-1754 020-674-4881 231622 64 Contact your distributor. Contact your distributor. Contact your distributor. 022 579 59 65 800-858-0888 866-851-1760 Contact your distributor. Contact your distributor. Contact your distributor. 1800 394 7486 0860 102 591 902 120 385 08 587 705 81 0848 335 599 Contact your distributor. Contact your distributor. Contact your distributor. 0870 907 4574 Contact your distributor. Contact your distributor. Contact your distributor. DellTM Laser Printer 3000cn 1 2 8 7 3 6 4 5 1 Center output tray 2 Operator panel 3 Multipurpose feeder 4 Power switch 5 Power cable connector 6 Ethernet port 7 USB port 8 Parallel port For details on the optional duplex module, 250-sheet tray module, 500-sheet tray module, and other additional options, see the User's Guide. 3 www.dell.com/supplies | support.dell.com Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your printer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. Information in this document is subject to change without notice. © 2004 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell and DELL logo are trademarks of Dell Inc.; Microsoft and Windows are registered trademarks of Microsoft Corporation; Novell and NetWare are registered trademarks of Novell, Inc.; PCL is US registered trademark of Hewlett-Packard Company. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names of their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. UNITED STATES GOVERNMENT RESTRICTED RIGHTS This software and documentation are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 and in applicable FAR provisions: Dell Inc., One Dell Way, Round Rock, Texas, 78682, USA. FCC emissions information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. Refer to the Drivers and Utilities CD for details. 4 Contents DellTM Laser Printer 3000cn ...............................................................................................3 1 Loading Paper ...............................................................................11 Loading the Multipurpose Feeder ..................................................................................12 Loading the Optional Tray ................................................................................................14 Loading Envelopes ............................................................................................................17 2 Setting Up for Local Printing .....................................................19 Installing Printer Drivers .................................................................................................20 Connecting the Printer to the Computer Before Inserting the Drivers and Utilities CD ..................................................................................................................20 3 Setting Up for Network Printing ...............................................23 Network Set-Up .................................................................................................................24 Print and Check the Printer Settings Page ...........................................................24 Run the Installation Software .................................................................................24 4 Using Your Printer ........................................................................27 Changing Printer Settings ................................................................................................28 Initializing NVRAM ....................................................................................................29 Setting of Panel Lock ...............................................................................................29 Adjusting the Language ...................................................................................................30 Printing a Job .....................................................................................................................30 Canceling a Job From the Printer Operator Panel ......................................................30 Canceling the Job From a Computer ..............................................................................30 Canceling a Job From the Taskbar ........................................................................30 Canceling a Job From the Desktop ........................................................................31 5 www.dell.com/supplies | support.dell.com Software Overview ...........................................................................................................31 Printing Status Window ...........................................................................................31 Status Window ..........................................................................................................31 Status Monitor Console ...........................................................................................31 Dell Supplies Management System .......................................................................32 User Setup Disk Creating Tool ................................................................................32 Software Update .......................................................................................................32 5 Maintenance ................................................................................ 33 Replacing the Drum Cartridge ........................................................................................34 Removing the Used Drum Cartridge ......................................................................34 Installing the New Drum Cartridge ........................................................................36 Replacing the Cleaning Pad ....................................................................................38 Replacing the Toner Cartridge ........................................................................................40 Selecting a Replacement Toner Cartridge ...........................................................40 Removing the Used Toner Cartridge ......................................................................41 Installing the New Toner Cartridge ........................................................................42 6 Appendix ....................................................................................... 45 Technical Assistance .......................................................................................................46 Automated Order-Status Service ....................................................................................46 Contacting Dell ..................................................................................................................47 U.S. Terms and Conditions of Sale .................................................................................63 Limited Warranties and Return Policy ..........................................................................65 Limited Warranty for Dell-Branded Hardware Products (U.S. Only) ...............65 Total Satisfaction Return Policy (U.S. Only) .........................................................69 Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only) ............................................................................................................69 Total Satisfaction Return Policy (Canada Only) ...................................................72 Dell Software and Peripherals (Canada Only) .....................................................73 1-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only) ...............................................................73 Dell Inc. Ink and Toner Cartridges Limited Warranties .....................................................75 6 Ink and Toner Cartridges Limited Warranty (U.S. and Canada Only) ...............75 Ink and Toner Cartridges Limited Warranty (Latin America Only) ....................75 DellTM Software License Agreement .............................................................................77 Limited Warranty ......................................................................................................77 U.S. Government Restricted Rights .......................................................................78 General .......................................................................................................................78 Regulatory ...........................................................................................................................78 Index ..................................................................................................... 81 7 www.dell.com/supplies | support.dell.com 8 CAUTION: SAFETY INSTRUCTIONS Use the following safety guidelines to help ensure your own personal safety and to help protect your system and working environment from potential damage. · Your product uses a laser. CAUTION: Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure. · Your product uses a printing process that heats the print media, and heat can cause certain media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting appropriate print media to avoid the possibility of harmful emissions. , it must be connected to an electrical CAUTION: If your product is not marked with this symbol outlet that is properly grounded. · · · The power cable must be connected to an electrical outlet that is near the product and easily accessible. Refer service or repairs, other than those described in the operating instructions, to a professional service person. This product is designed to meet safety standards with the use of specific Dell-authorized components. The safety features of some parts may not always be obvious. Dell disclaims liability associated with use of non-Dell-authorized components. CAUTION: To move the printer safety, remove the optional 250-sheet tray module and 500-sheet tray module before moving your product. To lift the printer safely, remove the drum cartridge and lift it with two people. 9 www.dell.com/supplies | support.dell.com 10 1 Section 1 Loading Paper Loading the Multipurpose Feeder Loading the Optional Tray Loading Envelopes Loading Paper www.dell.com/supplies | support.dell.com Loading the Multipurpose Feeder In addition to plain paper, the multipurpose feeder can use various other sizes and types of print media such as envelopes and transparencies. 1. Gently pull open the multipurpose feeder cover. 2. Slide the width guides to the edge of the tray. The width guides should be fully extended. 12 Loading Paper 3. Insert the print media into the feeder with the recommended print side face up. NOTE: Do not force the print media. 4. Slide the width guides until they rest lightly against the edge of the print media stack. NOTE: Be careful not to bend the print media. 5. Make sure the size and type settings for the multipurpose feeder are set to the correct value for the print media you have loaded. Select print media source, size, and type in your software program and select the print media size and type on the printer operator panel. For tips on recommended print media, solving printing problems, and clearing jams, see the User's Guide. Loading Paper 13 www.dell.com/supplies | support.dell.com Loading the Optional Tray Load the print media used for the majority of your print jobs in the optional 250/500-sheet tray Module. 1. Remove the tray. 2. Slide the width guides to the edge of the tray. The width guides should be fully extended. 14 Loading Paper 3. Squeeze the length guide and slide it to the front edge of the tray. 4. Before loading the print media, flex the sheets back and forth, and then fan them. Straighten the edges of the stack on a level surface. 5. Place the print media into the tray with the recommended print side face up. NOTE: Do not exceed the maximum fill line in the tray. Overfilling the tray may cause paper jams. Loading Paper 15 www.dell.com/supplies | support.dell.com 6. Slide the width guides and length guide until they rest lightly against the edge of the print media stack. 7. 8. Insert the tray. If you load any print media into the tray, configure the Paper Type and Paper Size settings for that tray. 16 Loading Paper Loading Envelopes To load envelopes that are under 8.66 inches (220 mm) in width in the multipurpose feeder, insert the envelopes with the flaps open and toward the front of the printer, with the recommended print side face up. To load envelopes that are over 8.66 inches (220 mm) in width in the multipurpose feeder, insert the envelopes with the flaps closed and the short-edge of the envelopes facing into the printer, with the recommended print side face up. You can load envelopes up to the maximum fill line in the tray at one time. NOTE: Make sure set the envelope flaps are completely unfolded. NOTICE: Never use envelopes with windows, coated linings, or self-stick adhesives. These lead to paper jams and damage to the printer. Loading Paper 17 www.dell.com/supplies | support.dell.com 18 Loading Paper 2 Section 2 Setting Up for Local Printing Installing Printer Drivers Setting Up for Local Printing www.dell.com/supplies | support.dell.com A local printer is a printer attached to your computer or a print server using a USB or parallel cable. If your printer is attached to a network and not your computer, see "Setting Up for Network Printing" on page 23. Installing Printer Drivers Connecting the Printer to the Computer Before Inserting the Drivers and Utilities CD Windows 98, Me, 2000, XP, and Server 2003 1. 2. 3. 4. 5. 6. 7. 8. Connect your printer to your computer. When the Found New Hardware Wizard appears, click Cancel. Insert the Drivers and Utilities CD into your computer. Click Personal Installation. Click Install. The Found New Hardware Wizard appears. Click Next. The wizard automatically finds and installs the corresponding printer driver. When the Complete the Found New Hardware Wizard screen appears, click Finish. Select either the Typical Installation or Custom Installation checkbox, and then click Next. If you select Custom Installation, you can select the specific software you want to install. When the Congratulations! screen appears, in Windows 2000, Windows XP, and Server 2003, click Printer Test Page. Click Finish. 9. 10. Click Cancel. 20 Setting Up for Local Printing Windows 95 and NT 4.0 1. 2. 3. 4. Connect your printer to your computer. Insert the Drivers and Utilities CD into your computer. Click Personal Installation. On the Add Printer screen, select the port name from the Port Name combo box, and then set the printer's options under Printer Configuration. Click Next. Select either the Typical Installation or Custom Installation checkbox, and then click Next. If you select Custom Installation, you can select the specific software you want to install. When the Congratulations! screen appears, click Finish. Click Cancel. 5. 6. 7. Setting Up for Local Printing 21 www.dell.com/supplies | support.dell.com 22 Setting Up for Local Printing 3 Section 3 Setting Up for Network Printing Network Set-Up Setting Up for Network Printing www.dell.com/supplies | support.dell.com Network Set-Up NOTE: For additional network set-up configurations, refer to your User's Guide. Print and Check the Printer Settings Page 1. Print the Printer Settings page. a. b. c. d. When Ready to Print appears in the LCD, press Menu. Press Press until Configure appears, and then press until Reports appears, and then press . or or . . Printer Settings is displayed. Press The Printer Settings page is printed. 2. Under the TCP/IP heading, verify the IP address. If the IP address is 0.0.0.0, wait for a few minutes to resolve the IP address automatically, and then print the Printer Settings page again. Run the Installation Software 1. Insert the Drivers and Utilities CD into your computer. 2. The Drivers and Utilities CD should launch the installation software automatically. If the CD does not automatically launch, click Start Run, type D:\CDFE.exe (where D is the drive letter of your CD), and then click OK. When the Drivers and Utilities CD screen appears, click Network Installation - Install the printer for use on a network. If using Windows XP, Windows 2000, Windows NT 4.0, or Windows 2003 Server, go to step 4. For all other operating systems, go to step 5. For local installation, select Local Installation - Install printer on this computer, and then click Next. For remote installation: a. b. c. 3. 4. Select Remote Installation - Install printer on one or more remote computers, and then click Next. Enter your Administrator user name, password, and clients or servers and then click Add. Click Next. 5. Select the network printer you would like to install. If you do not see your printer listed, click Update to refresh the list or click Add Printer to add a printer to the network. You may update the IP address and port name at this point. Click Next. Select your printer from the list. If you would like to change the printer name listed, enter a new name in the Printer Name field. 6. 24 Setting Up for Network Printing 7. 8. 9. If you want other users on the network to access this printer, select Share this printer with other computers on the network, and then enter a share name that users will easily identify. If you want to set a printer as the default, select the printer and then click the Set this printer as default check box. If you want to restrict color printing, select the appropriate Color Track option. Enter the password. 10. Click Next. 11. Select the software and documentation you want to install. You can specify the destination folder to install the Dell software and documentation. To change the destination folder, click Browse.... 12. Click Next. 13. When the Congratulations! screen appears, select whether or not to restart your computer, and then click Finish. Use the Dell Printer Configuration Web Tool to monitor the status of your network printer without leaving your desk. You can view and/or change the printer configuration settings, monitor toner level, and when it is time to order replacement toner cartridges, just click the Dell supplies link right from your Web browser. NOTE: The Dell Printer Configuration Web Tool is not available when the printer is locally attached to a computer or a print server. To launch the Dell Printer Configuration Web Tool, type the network printer IP address in your Web browser, and the printer configuration appears on the screen. Refer to your User's Guide for more information. You can set up the Dell Printer Configuration Web Tool to send you an email when the printer needs supplies or intervention. To set up email alerts: 1. 2. 3. 4. Launch the Dell Printer Configuration Web Tool. Click E-Mail Alert link. Under Setup E-Mail Lists and Alerts, enter the Primary SMTP Gateway, the Reply Address, and enter your email address or the key operator's email address in the email list box. Click Apply New Settings. Setting Up for Network Printing 25 www.dell.com/supplies | support.dell.com 26 Setting Up for Network Printing 4 Section 4 Using Your Printer Changing Printer Settings Adjusting the Language Printing a Job Canceling a Job From the Printer Operator Panel Software Overview Using Your Printer www.dell.com/supplies | support.dell.com Changing Printer Settings NOTE: For detailed explanations of the menus, see the User's Guide. You can select menu items and corresponding values from the operator panel. When you first enter the printer menus from the operator panel, you see an asterisk (*) next to a value in the menus. This asterisk indicates the factory default menu setting. These settings are the original printer settings. (Factory defaults may vary for different countries.) When you select a new setting from the operator panel, an asterisk appears next to the setting to identify it as the current user default menu setting. These settings are active until new ones are selected or the factory defaults are restored. To select a new value as a setting: 1. 2. 3. Press Menu. Press Press · · until the required menu appears, and press or . or . until the desired menu or menu item appears, and press If the selection is a menu, the menu is opened and the first printer setting in the menu appears. If the selection is a menu item, the default setting for the menu item appears. (The current user default menu setting has an asterisk (*) beside it.) A phrase or word to describe a setting A numerical value that can be changed An On or Off setting Press at the same time. This will recover the factory default menu settings. to scroll until the desired value appears. . Each menu item has a list of values for the menu item. A value can be: · · · · 4. 5. Press Press This enables the setting value, which is indicated by an asterisk (*) next to the setting value. 6. Press Cancel to return to the previous menu. To continue setting other items, select the desired menu. To quit setting new values, press Cancel. User default menu settings remain in effect until you save new settings or restore the factory defaults. Settings you choose from your software program can also change or override the user default menu settings you select from the operator panel. NOTE: Settings you choose from your software program may override the settings you select from the operator panel. 28 Using Your Printer Initializing NVRAM You can restore the original factory default menu settings by initializing NVRAM. 1. 2. 3. 4. 5. Press Menu. Press Press Press until Configure appears, and then press until Maintenance appears, and then press until Init NVRAM appears, and then press or or or . . . The Init NVRAM Are you sure? message appears on the operator panel. Press . Turn off the printer, and then turn it on again. 6. Setting of Panel Lock This feature prevents unauthorized personnel from changing settings made by the printer administrator. For regular printing, items can be selected from the menu and printer settings remain unchanged. For regular printing, items can be configured using the printer driver. 1. 2. 3. 4. 5. 6. 7. 8. Press Menu. Press Press until Configure appears, and then press until Security appears, and then press or . . or or . . Panel Lock is displayed. Press Press Press Press . until On appears, and then press until Change Password appears, and then press or . Enter the old password (when you enter it for the first time after doing the settings, enter 0000), and then press . Enter the new password, and then press The password has been changed. . . 9. 10. Reenter the password to confirm the password that you entered, and then press NOTE: If you forget your password, turn off the printer. Then, while holding the Menu button, turn on the printer. This will recover the factory default menu settings. The factory default panel password is 0000. Using Your Printer 29 www.dell.com/supplies | support.dell.com Adjusting the Language To display a different language on the operator panel: 1. 2. 3. 4. Press Menu. Press until Configure appears, and then press or . or . Basic Settings is displayed. Press Press Press until Panel Language appears, and then press or . until the desired language appears, and then press . Printing a Job To print a job from a Microsoft® Windows® application: 1. 2. 3. 4. 5. Open the file you want to print. From the File menu, select Print. Verify that the correct printer is selected in the dialog box. Modify the printer settings as appropriate (such as the pages you want to print or the number of copies). Click Properties or Setup to adjust printer settings not available from the first screen, and then click OK. Click OK or Print to send the job to the selected printer. Canceling a Job From the Printer Operator Panel To cancel a print job after it has started printing: 1. Press Cancel. Printing is canceled. Canceling the Job From a Computer Canceling a Job From the Taskbar When you send a job to print, a small printer icon appears in the right corner of the taskbar. 1. Double-click the printer icon. A list of print jobs appears in the printer window. Select the job you want to cancel. Press on the keyboard. 2. 3. 30 Using Your Printer Canceling a Job From the Desktop 1. 2. Minimize all programs to reveal the desktop. Click Start Printers and Faxes. A list of available printers appears. Double-click the printer you selected. A list of print jobs appears in the printer window. Select the job you want to cancel. Press on the keyboard. 3. 4. 5. Software Overview Use the Drivers and Utilities CD that came with your printer to install a combination of software programs, depending on your operating system. Printing Status Window The Printing Status Window alerts you when an error or warning occurs, for example, when the top cover is open or toner is running low. The Printing Status Window always launches when printing. When an error occurs, the error message appears on the Printing Status Window. Status Window On the Status Window, you can check how much toner and paper are remaining or the configuration of options for the local printer. Status Monitor Console Use the Status Monitor Console to manage multiple Status Window. · · · · Select a printer from the list view (or Printer Selection) by clicking its name to open a Status Window or Dell Printer Configuration Web Tool for a particular printer. Select Help to read the online help. The Status Monitor Console displays the Status Window for local connections, or the Dell Printer Configuration Web Tool for network connections. To obtain status info on network printers, you must click on the EWS link. Using Your Printer 31 www.dell.com/supplies | support.dell.com Dell Supplies Management System You can launch the Dell Supplies Management System dialog box from the Printing Status window, the All Programs menu, or the desktop icon. You can also launch it from the Status Window when a toner error occurs. You can order consumables by phone or from the web. 1. Click Start All Programs Dell Printers Dell Laser Printer 3000cn Dell Supplies Management System. The Dell Supplies Management System window appears. 2. If ordering from the Web: a. When you cannot get information from the printer automatically by two-way communication, a window that prompts you to type the Service Tag number appears. Type your Dell printer Service Tag number in the field provided. Your Service Tag number is located inside the front door of your printer. Click Visit Dell printer supplies ordering web site. b. 3. If ordering by phone, call the number that appears under the By Telephone heading. User Setup Disk Creating Tool The User Setup Disk Creating Tool program located in the MakeDisk folder of the Utilities folder on the Drivers and Utilities CD and the printer drivers located on the Drivers and Utilities CD are used to create driver installation packages that contain custom driver settings. A driver installation package can contain a group of saved printer driver settings and other data for things such as: · · · Print orientation and Multiple Up (document settings) Watermarks Font references If you want to install the printer driver with the same settings to multiple computers running the same operating system, create a setup disk in a floppy disk or in a server on the network. Using the setup disk that you have created will reduce the amount of work required when installing the printer driver. · · Install in advance the Dell Laser Printer 3000cn printer driver in the computer on which the setup disk is to be created. The setup disk can only be used on the operating system on which the disk was created or computers running the same operating system. Create a separate setup disk for different types of operating systems. Software Update The firmware and/or driver updates can be downloaded from http://www.dell.com/printers/. 32 Using Your Printer 5 Section 5 Maintenance Replacing the Drum Cartridge Replacing the Toner Cartridge Maintenance www.dell.com/supplies | support.dell.com Replacing the Drum Cartridge CAUTION: Before performing any of the following procedures, read and follow the "CAUTION: SAFETY INSTRUCTIONS" on page 9. Dell cartridges are available only through Dell. You can order more online at http://www.dell.com/supplies or by phone. To order by phone, see "Order Toner Cartridges" on page 2. Dell recommends Dell cartridges for your printer. Dell does not provide warranty coverage for problems caused by using accessories, parts, or components not supplied by Dell. Removing the Used Drum Cartridge NOTE: Remove any print jobs from the center output tray and close the multipurpose feeder cover before opening the top cover or front door. NOTE: First pull the optional duplex module back if it is installed. 1. To open both covers on the printer, grab the notch in the front door and pull forward. Lift the top cover and push back. 34 Maintenance 2. To remove the used drum cartridge, push up the lever on the right side of the printer. 3. Grab the drum cartridge by the handle, and pull it up and out. CAUTION: Do not touch inside the printer with your hands. Some parts may be hot. Allow time for the printer to cool before attempting to remove parts in this area. Maintenance 35 www.dell.com/supplies | support.dell.com Installing the New Drum Cartridge 1. Remove the protective sheet from the drum cartridge. CAUTION: Do not touch the drum at the bottom of the drum cartridge. 2. Holding the drum cartridge by the handle, align the arrows on the drum cartridge with the corresponding arrows on the printer. Guide the cartridge in until it snaps into place. 36 Maintenance 3. Pull down the lever on the right to lock the drum cartridge in place. 4. Close the top cover. Maintenance 37 www.dell.com/supplies | support.dell.com Replacing the Cleaning Pad 1. Pull out the slide bar that is inside the printer on the right side until it stops. The access window cover slides open. 2. Pull the cleaning rod until the cleaning pad comes out of the printer. 38 Maintenance 3. Push the two tabs on the cleaning pad inward to remove the pad. 4. Hold the new cleaning pad under the cleaning rod and push it in until it clicks. 5. Push the cleaning rod back to its original position until it stops. Maintenance 39 www.dell.com/supplies | support.dell.com 6. Push the slide bar back to its original position. 7. Close the front door. NOTE: When the optional duplex module has been opened, close it. Gently pull open the multipurpose feeder cover if necessary. Replacing the Toner Cartridge CAUTION: Before performing any of the following procedures, read and follow the "CAUTION: SAFETY INSTRUCTIONS" on page 9. In addition to the toner level indicator that appears each time you send a job to print, a message appears on the operator panel to alert you when it's time to order a new toner cartridge. Dell toner cartridge are available only through Dell. You can order more toner online at http://www.dell.com/supplies or by phone. To order by phone, see "Order Toner Cartridges" on page 2. Dell recommends new Dell-branded toner cartridges for your printer. Dell does not provide warranty coverage for problems caused by using accessories, parts, or components not supplied by Dell. Selecting a Replacement Toner Cartridge 1. 2. 3. Press Menu. Press Press until Replace Toner appears, and then press or . . until the desired toner to replace appears, and then press NOTE: Each time you replace a black cartridge, you should use the cleaning rod. See "Cleaning Inside the Printer" in your User's Guide. 40 Maintenance Removing the Used Toner Cartridge NOTE: Remove any print jobs from the center output tray and close the multipurpose feeder cover before opening the front door. 1. Grab the notch in the front door and pull forward. The toner cartridge that must be replaced has moved to the front of the printer. 2. Push up the handhold on the right to unlock the cartridge. Maintenance 41 www.dell.com/supplies | support.dell.com 3. Hold the toner cartridge with both hands and pull out the cartridge. CAUTION: Do not touch inside the printer with your hands. Some parts may be hot. Installing the New Toner Cartridge 1. Make sure the color of the toner cartridge matches the slot on the toner cartridge carrier. Gently shake the cartridge to distribute the toner evenly. 42 Maintenance 2. Lift the tab up 90 degrees and pull the toner seal straight off, keeping it parallel with the toner cartridge. 3. To insert the toner cartridges, align the arrows on the cartridge with the corresponding arrows on the printer. Guide the cartridge in until it snaps into place and then push down the handhold to lock the cartridge in place. Maintenance 43 www.dell.com/supplies | support.dell.com 4. If replacing just one toner cartridge, close the front door and you are finished. NOTE: Make sure the toner cartridge is installed correctly. Otherwise, the front door cannot close firmly. 5. Repeat steps 1 through 4 when inserting the remaining cartridges. 44 Maintenance 6 Section 6 Appendix Technical Assistance Automated Order-Status Service Contacting Dell U.S. Terms and Conditions of Sale Limited Warranties and Return Policy Dell Inc. Ink and Toner Cartridges Limited Warranties DellTM Software License Agreement Regulatory Appendix www.dell.com/supplies | support.dell.com Technical Assistance If you need help with a technical problem, Dell is ready to assist you. 1. Call technical support from a telephone near or at the printer so that technical support can assist you with any necessary procedures. When calling Dell, use your Express Service Code to help expedite the routing of your call to the proper support personnel. The Express Service Code is located on the printer as shown below. NOTE: Dell's Express Service Code system may not be available in all countries. 2. In the U.S., Business customers should call 1-877-459-7298, and Consumer (Home and Home Office) customers should call 1-800-624-9896. If you are calling from a different country or are in a different Service area, see "Contacting Dell" on page 47 for your local telephone number. 3. Follow the menu prompts in the automated telephone system to speak with a technical support representative. Automated Order-Status Service To check on the status of any DellTM products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. See "Contacting Dell" on page 47 for the telephone number to call for your region. 46 Appendix Contacting Dell To contact Dell electronically, you can access the following websites: · · · www.dell.com support.dell.com (technical support) premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers) NOTE: Toll-free numbers are for use within the country for which they are listed. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator. Country (City) International Access Code Country Code City Code Anguilla Antigua and Barbuda Argentina (Buenos Aires) International Access Code: 00 Country Code: 54 City Code: 11 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 800-335-0031 1-800-805-5924 For specific web addresses for your country, find the appropriate country section in the table below. General Support General Support Website: www.dell.com.ar E-mail: us_latin_services@dell.com E-mail for desktop and portable computers: la-techsupport@dell.com E-mail for servers and EMC: la_enterprise@dell.com Customer Care Tech Support Tech Support Services Sales toll-free: 0-800-444-0730 toll-free: 0-800-444-0733 toll-free: 0-800-444-0724 0-810-444-3355 toll-free: 800-1578 Aruba General Support Appendix 47 www.dell.com/supplies | support.dell.com Country (City) International Access Code Country Code City Code Australia (Sydney) Country Code: 61 City Code: 2 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers E-mail (Australia): au_tech_support@dell.com Home and Small Business Government and Business Preferred Accounts Division (PAD) For servers and storage For desktop and portable computers Customer Care Corporate Sales Transaction Sales Fax 1-300-65-55-33 toll-free: 1-800-633-559 toll-free: 1-800-060-889 toll-free: 1-800-505-095 toll-free: 1-800-733-314 toll-free: 1-800-819-339 toll-free: 1-800-808-385 toll-free: 1-800-808-312 toll-free: 1-800-818-341 International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.com Austria (Vienna) International Access Code: 900 Country Code: 43 City Code: 1 Website: support.euro.dell.com E-mail: tech_support_central_europe@dell.com Home/Small Business Sales Home/Small Business Fax Home/Small Business Customer Care Preferred Accounts/Corporate Customer Care Home/Small Business Technical Support Preferred Accounts/Corporate Technical Support Switchboard 0820 240 530 00 0820 240 530 49 0820 240 530 14 0820 240 530 16 0820 240 530 14 0660 8779 0820 240 530 00 toll-free: 1-866-278-6818 1-800-534-3066 Bahamas Barbados Belgium (Brussels) International Access Code: 00 Country Code: 32 City Code: 2 General Support General Support Website: support.euro.dell.com E-mail for French Speaking Customers: support.euro.dell.com/be/fr/emaildell/ Technical Support Technical Support Fax Customer Care Corporate Sales Fax Switchboard 02 481 92 88 02 481 92 95 02 713 15 .65 02 481 91 00 02 481 92 99 02 481 91 00 48 Appendix Country (City) International Access Code Country Code City Code Bermuda Bolivia Brazil International Access Code: 00 Country Code: 55 City Code: 51 British Virgin Islands Brunei Country Code: 673 Canada (North York, Ontario) International Access Code: 011 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers 1-800-342-0671 toll-free: 800-10-0238 0800 90 3355 51 481 5470 51 481 5480 0800 90 3390 toll-free: 1-866-278-6820 604 633 4966 604 633 4949 604 633 4955 toll-free: 1-800-247-9362 toll-free: 1-800-847-4096 toll-free: 1-800-326-9463 toll-free: 1-800-847-4096 toll-free: 1-800-387-5757 toll-free: 1-800-387-5752 toll-free: 1-800-387-5755 1 866 440 3355 1-800-805-7541 toll-free: 1230-020-4823 General Support General Support Website: www.dell.com/br Customer Support, Technical Support Technical Support Fax Customer Care Fax Sales General Support Customer Technical Support (Penang, Malaysia) Customer Service (Penang, Malaysia) Transaction Sales (Penang, Malaysia) Online Order Status: www.dell.ca/ostatus AutoTech (automated technical support) Customer Care (Home Sales/Small Business) Customer Care (med./large business, government) Technical Support (Home Sales/Small Business) Technical Support (med./large bus., government) Sales (Home Sales/Small Business) Sales (med./large bus., government) Spare Parts Sales & Extended Service Sales Cayman Islands Chile (Santiago) Country Code: 56 City Code: 2 General Support Sales, Customer Support, and Technical Support Appendix 49 www.dell.com/supplies | support.dell.com Country (City) International Access Code Country Code City Code China (Xiamen) Country Code: 86 City Code: 592 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Technical Support website: support.dell.com.cn Technical Support E-mail: cn_support@dell.com Technical Support Fax Technical Support (DimensionTM and InspironTM) Technical Support (OptiPlexTM, LatitudeTM, and Dell PrecisionTM) Technical Support (servers and storage) Technical Support (projectors, PDAs, printers, switches, routers, and so on) Customer Advocacy Customer Advocacy Fax Home and Small Business Preferred Accounts Division Large Corporate Accounts GCP Large Corporate Accounts Key Accounts Large Corporate Accounts North Large Corporate Accounts North Government and Education Large Corporate Accounts East Large Corporate Accounts East Government and Education Large Corporate Accounts Queue Team Large Corporate Accounts South Large Corporate Accounts West Large Corporate Accounts Spare Parts 818 1350 toll-free: 800 858 2969 toll-free: 800 858 0950 toll-free: 800 858 0960 toll-free: 800 858 2920 toll-free: 800 858 2060 592 818 1308 toll-free: 800 858 2222 toll-free: 800 858 2557 toll-free: 800 858 2055 toll-free: 800 858 2628 toll-free: 800 858 2999 toll-free: 800 858 2955 toll-free: 800 858 2020 toll-free: 800 858 2669 toll-free: 800 858 2572 toll-free: 800 858 2355 toll-free: 800 858 2811 toll-free: 800 858 2621 980-9-15-3978 0800-012-0435 Colombia Costa Rica General Support General Support 50 Appendix