User manual DELL 3400MP

DellTM 3400MP Projector Owner's Manual Model XXX w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your projector. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. injury, or death. CAUTION: A CAUTION indicates a potential for property damage, personal ____________________ Information in this document is subject to change without notice. © 2005 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell , the DELL logo, Dimension, OptiPlex, Dell Precision, Latitude, Inspiron, DellNet, PowerApp, PowerEdge, PowerConnect, and PowerVault are trademarks of Dell Inc.; DLP and Texas Instruments are trademarks of Texas Instruments Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation; Macintosh is a registered trademark of Apple Computer, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. Restrictions and Disclaimers The information contained in this document, including all instructions, cautions, and regulatory approvals and certifications, is based upon statements provided to Dell by the manufacturer and has not been independently verified or tested by Dell. Dell disclaims all liability in connection with any deficiencies in such information. All statements or claims regarding the properties, capabilities, speeds, or qualifications of the part referenced in this document are made by the manufacturer and not by Dell. Dell specifically disclaims any knowledge of the accuracy, completeness, or substantiation for any such statements. ____________________ May 2005 Rev. A00 Contents 1 Your Dell Projector About Your Projector ............... 6 2 Connecting Your Projector Connecting to a Computer .............. ............. .. . 8 8 8 9 9 Connecting to a DVD Player . Connecting a DVD Player with an S-video Cable Connecting a DVD Player with a Composite Cable Connecting a DVD Player with a Component Cable 3 Using Your Projector Turning Your Projector On . Turning Your Projector Off .............. .............. ............ ........... .......... ....... 11 11 12 12 12 13 14 15 Adjusting the Projected Image Raising the Projector Height Lowering the Projector Height Adjusting the Projector Zoom and Focus . Adjusting Projection Image Size Using the Control Panel . ........... ............... Contents 3 Using the Remote Control .............. ............ 16 18 18 20 20 21 21 22 22 Using the On-Screen Display Image Settings Audio Menu ................. .................. .............. Management Menu . Language Menu Factory Reset Menu Video Source Menu . ................ .............. ............ Computer Source Menu . .............. 4 Troubleshooting Your Projector Self-diagnostic for Video Changing the Lamp .............. 26 26 ................. 5 Specifications 6 Contacting Dell 7 Appendix: Regulatory Notices FCC Notices (U.S. Only) ............. ......... 61 62 NOM Information (Mexico Only) 8 Glossary 9 Index 4 Contents Your Dell Projector Package Contents 1.8m power cord (3.0m in Americas) 1.8m M1 to D-sub/USB cable 1 Your projector comes with all the items shown below. Ensure that you have all the items, and contact Dell if anything is missing. 2.0m S-video cable 1.8m Composite Video cable 1.8m RCA to Audio cable 1.8m mini pin to mini pin cable Batteries (2) Remote control Your Dell Projector 5 www.dell.com | support.dell.com Package Contents (continued) Documentation Carrying case About Your Projector 1 2 3 4 5 6 Control panel Elevator button Remote control receiver Lens Focus ring Zoom tab 6 Your Dell Projector Connecting Your Projector 2 1 2 3 4 5 6 7 Audio output connector Audio input connector M1-DA connector Composite video connector S-video connector Power cord connector IR receiver Connecting Your Projector 7 www.dell.com | support.dell.com Connecting to a Computer 1 2 Power cord M1A to D-sub/USB cable Connecting to a DVD Player Connecting a DVD Player with an S-video Cable 1 2 Power cord S-video cable 8 Connecting Your Projector Connecting a DVD Player with a Composite Cable 1 2 Power cord Composite video cable Connecting a DVD Player with a Component Cable 1 2 Power cord M1-A to HDTV cable NOTE: The M1-A to HDTV cable is not provided by Dell. Consult a professional installer for the cable. Connecting Your Projector 9 www.dell.com | support.dell.com 10 Connecting Your Projector Using Your Projector Turning Your Projector On 3 NOTE: Turn on the projector before you turn on the source. The power button light blinks green until pressed. 1 Remove the lens cap. 2 Connect the power cord and appropriate signal cables. For information about connecting the projector, see "Connecting Your Projector" on page 7. 3 Press the power button (see "Using the Control Panel" on page 15" to locate the power button). The Dell logo displays for 30 seconds. 4 Turn on your source (computer, DVD player, etc.). The projector automatically detects your source. If the "Searching for signal..." message appears on the screen, ensure that the appropriate cable(s) are securely connected. If you have multiple sources connected to the projector, press the Source button on the remote control or control panel to select the desired source. Turning Your Projector Off NOTICE: Do not unplug the projector before properly shutting down as explained in the following procedure. 1 Press the power button. 2 Press the power button again. The cooling fans continue to operate for 90 seconds. 3 Disconnect the power cord from the electrical outlet and the projector. NOTE: If you press the power button while the projector is running, the "Power Off the Lamp?" message appears on the screen. To clear the message, press any button on the control panel or ignore the message; the message disappears after 5 seconds. Using Your Projector 11 www.dell.com | support.dell.com Adjusting the Projected Image Raising the Projector Height 1 Press the elevator button. 2 Raise the projector to the desired display angle, and then release the button to lock the elevator foot into position. 3 Use the tilt adjustment wheel to fine-tune the display angle. Lowering the Projector Height 1 Press the elevator button. 2 Lower the projector, and then release the button to lock the elevator foot into position. 1 2 3 Elevator button Elevator foot Tilt adjustment wheel 12 Using Your Projector Adjusting the Projector Zoom and Focus CAUTION: To avoid damaging the projector, ensure that the zoom lens and elevator foot are fully retracted before moving the projector or placing the projector in its carrying case. 1 Rotate the zoom tab to zoom in and out. 2 Rotate the focus ring until the image is clear. The projector focuses at distances from 4.9 ft to 39.4 ft (1.5 m to 12 m). 1 2 Zoom tab Focus ring Using Your Projector 13 www.dell.com | support.dell.com Adjusting Projection Image Size Screen (Diagonal) Max. Min. Max. (WxH) 36.9" (93.8cm) 31.7" (80.5cm) 29.5"X22.1" (75.0cm X 56.3cm) 84.0" (213.4cm) 72.1" (183.1cm) 67.2" X50.4" (170.7cm X 128.0cm) 57.7" X 43.3" (146.5cm X 109.9cm) 11.2' (3.4m) 135.0" (342.9cm) 115.9" (294.3cm) 108.0" X 81.0" (274.3cm X 205.7cm) 92.7" X 69.5" (235.5cm X 176.6cm) 18.0' (5.5m) 189.8" (482.0cm) 162.9" (413.7cm) 151.8" X113.9" (385.6cm X 289.2cm) 130.3" X 97.7" (331.0cm X 248.2cm) 25.3' (7.7m) 241.5" (613.4cm) 207.3" (526.5cm) 193.2" X 144.9" (490.7cm X 368.0cm) 165.8" X 124.4" (421.2cm X 315.9cm) 32.2' (9.8m) 295.5" (750.6cm) 253.6" (644.3cm) 236.4" X 177.3" (600.5cmX 450.3cm) 202.9" X 152.2" (515.4cm X 386.6cm) 39.4' (12.0m) Screen Size Min. (WxH) 25.3" X 19.0" (64.4cm X 48.3cm) Distance 4.9' (1.5m) * This graph is for user reference only. 14 Using Your Projector Using the Control Panel 1 Power Turn the projector on and off. For more information, see "Turning Your Projector On" on page 11 and "Turning Your Projector Off" on page 11. Press to toggle through Analog RGB, Composite, Component-i, S-video, and Analog YPbPr sources when multiple sources are connected to the projector. Press to adjust image distortion caused by tilting the projector. (±16 degrees) Press to synchronize the projector to the input source. Resync does not operate if the on-screen display (OSD) is displayed. Press to activate the OSD. Use the directional keys and Menu button to navigate through the OSD. 2 Source 3 4 Keystone adjustment Resync 5 Menu Using Your Projector 15 www.dell.com | support.dell.com 6 TEMP warning light · If the TEMP light is solid orange, the projector has overheated. The display automatically shuts down. Turn the display on again after the projector cools down. If the problem persists, contact Dell. · If the TEMP light is blinking orange, a projector fan has failed and the projector automatically shuts down. If the problem persists, contact Dell. If the LAMP light is solid orange, replace the lamp. Press to confirm the selection item. Press to adjust image distortion caused by tilting the projector. (±16 degrees) Press to select the OSD items. Press to adjust the OSD setting. 7 8 9 10 11 LAMP warning light Enter Keystone adjustment Up and and Down buttons Using the Remote Control 16 Using Your Projector 1 Power Turn the projector on and off. For more information, see "Turning Your Projector On" on page 11 and "Turning Your Projector Off" on page 11. Press to adjust the OSD setting. Aim the remote control at the screen, press and hold the laser button to activate the laser light. Press to increase the volume. Press to mute or un-mute the projector speaker. Press to decrease the volume. Mouse right click. The Dell 3400MP Micro-projector has preset configurations that are optimized for displaying data (PC Graphics) or video (movies, games, etc.). Press Video Mode button to toggle between PC mode, Movie mode, Game Mode, sRGB, or User mode (for user to setup and save preferred settings). Pressing the Video Mode button once will show the current display mode. Pressing the Video Mode button again will switch between modes. Press to hide the image, press again to resume display of the image. LED indicator. Press to select OSD items. Press to confirm the selection. Press to adjust the OSD setting. Press to activate the OSD. Press to select OSD items. Press to move to previous page. Press to move to next page. The directional pad can be used to control mouse movement. The mouse function is enabled using the M1 cable to connect your computer and the projector. Using Your Projector 17 2 3 4 5 6 7 8 Laser Volume Mute Volume Right click Video mode 9 Blank screen 10 LED light 11 Up button 12 Enter button 13 14 Menu 15 Down button 16 Page 17 Page 18 Directional pad www.dell.com | support.dell.com 19 Left click 20 Auto keystone 21 Source Mouse left click Press to enable the auto correction for image distortion due to tilting the projector. Press to switch between Analog RGB, Digital RGB, Composite, Component-i, S-video, and Analog YPbPr sources. Press to synchronize the projector to the input source. Auto adjust does not operate if the OSD (On-Screen Display) is displayed. 22 Auto adjust Using the On-Screen Display The projector has a multi-language On-Screen Display (OSD) that can be displayed with or without an input source present. In the Main Menu, press or to navigate through the tabs. Press Enter button on the control panel or the remote control to select a submenu. In the submenu, press or to make a selection. When an item is selected, the color changes to dark gray. Use or on the control panel or the remote control to make adjustments to a setting. To exit the OSD, go to Exit tab and press Enter button on the control panel or the remote control. Image Settings 18 Using Your Projector BRIGHTNESS--Use and brightness of the image. to adjust the and to control the CONTRAST--Use degree of difference between the brightest and darkest parts of the picture. Adjusting the contrast changes the amount of black and white in the image. COLOR TEMP.--Adjust the color temperature. The higher the temperature, the screen appears more blue; the lower the temperature, the screen appears redder. User mode activates the values in the "color setting" menu. COLOR SETTING--Manually adjust red, green, and blue color. KEYSTONE--Adjust image distortion caused by tilting the projector (±16 degrees). AUTO KEYSTONE--Auto adjust the image distortion by tilting the projector. ASPECT RATIO--Select an aspect ratio to adjust how the image appears. · 1:1 -- The input source displays without scaling. Use 1:1 aspect ratio if you are using one of the following: ­ VGA cable and the computer has a resolution less than XGA (1024 x 768) ­ Component cable (576p/480i/480p) ­ S-Video cable ­ Composite cable · 16:9 -- The input source scales to fit the width of the screen. · 4:3 -- The input source scales to fit the screen. Use 16:9 or 4:3 if you are using one of the following: ­ Computer resolution greater than XGA ­ Component cable (1080i or 720p) VIDEO MODE--Select a mode to optimize the display image based on how the projector is being used: Movie, Game, PC, sRGB (provides more accurate color representation), and User (set your preferred settings). If you adjust the settings for White Intensity or Degamma, the projector automatically switches to User. WHITE INTENSITY--Setting 0 to maximize the color reproduction and 10 to maximize the brightness. DEGAMMA--Adjust between 1 and 4 to change the color performance of the display. Using Your Projector 19 www.dell.com | support.dell.com Audio Menu and VOLUME--Press to decrease the volume to increase the volume. MUTE--Allow to mute the volume. Management Menu MENU LOCATION--Select the location of the OSD on the screen. PROJECTION MODE--Select how the image appears: · Front Projection-Desktop (the default). · Rear Projection-Desktop -- The projector reverses the image so you can project from behind a translucent screen. SIGNAL TYPE--Manually select signal type RGB, YCbCr, YPbPr. LAMP HOUR--Display the operating hours since the lamp timer reset. LAMP RESET--After you install a new lamp, select Yes to reset the lamp timer. POWER SAVING--Select Yes to set the power saving delay period. The delay period is the amount of time you want the projector to wait without signal input. After that set time, the projector enters power saving mode and turns off the lamp. The projector turns back on when it detects an input signal or you press the power button. After two hours, the projector turns off and you need to press the power button to turn the projector on. AUTO SOURCE--Select On (the default) to autodetect the available input signals. When the projector is on and you press SOURCE, it automatically finds the next available input signal. Select Off to lock the current input signal. When Off is selected and you press SOURCE, you select which input signal you want to use. 20 Using Your Projector ECO MODE--Select On to use the projector at a lower power level (136 Watts), which may provide longer lamp life, quieter operating and dimmer luminance output on the screen. Select Off to operate at normal power level (156 Watts). PASSWORD ENABLE--Select On to set one password for individual. Select Off to disable the password function. CHANGE PASSWORD--Press to change the password as your preference. Language Menu Press or to select the preferred language for the OSD. Factory Reset Menu Factory Reset --Select Yes to reset the projector to its factory default settings. Reset items include both computer sources and video source settings. Using Your Projector 21 www.dell.com | support.dell.com Computer Source Menu NOTE: This menu is only available connected to a computer. FREQUENCY--Change the display data clock frequency to match the frequency of your computer graphics card. If you see a vertical flickering bar, use Frequency control to minimize the bars. This is a coarse adjustment. TRACKING--Synchronize the phase of the display signal with the graphic card. If you experience an unstable or flickering image, use the Tracking to correct it. This is a fine adjustment. NOTE: Adjust the Frequency first and then the Tracking. HOR. POSITION--Press left and to adjust the horizontal position of the image to the to adjust the horizontal position of the image to the right. VER. POSITION--Press to adjust the vertical position of the image down and to adjust the vertical position of the image up. Video Source Menu NOTE: This menu is only available with S-video, Video (composite) signal connected. SATURATION--Adjust a video source from black and white to fully saturated color. Press to decrease the amount of color in the image and to increase the amount of color in the image. SHARPNESS--Press sharpness and TINT--Press to decrease the to increase the sharpness. to increase the amount of green in the image and to increase the amount of red in the image. 22 Using Your Projector Troubleshooting Your Projector Problem No image appears on the screen Possible Solution 4 If you experience problems with your projector, see the following troubleshooting tips. If the problem persists, contact Dell. · Ensure that the lens cap is removed and the projector turned on. · Ensure the external graphics port is enabled. If you are using a Dell portable computer, press . For other computers, see your documentation. · Ensure that all the cables are securely connected. See "Connecting Your Projector" on page 7." · Ensure that the pins of the connectors are not bent or broken. · Ensure that the lamp is securely installed (see "Changing the Lamp" on page 26"). · Run Self-diagnostic test. See "Self-diagnostic for Video" on page 26. Ensure that the colors of the test pattern are correct. Troubleshooting Your Projector 23 www.dell.com | support.dell.com Problem (continued) Partial, scrolling, or incorrectly displayed image Possible Solution (continued) 1 Press the Resync button on the remote control or the control panel. 2 If you are using a Dell portable computer, set the resolution of the computer to XGA (1024 x 768): a Right-lick the unused portion of your Windows desktop, click Properties and then select Settings tab. b Verify the setting is 1024 x 768 pixels for the external monitor port. c Press . If you experience difficulty in changing resolutions or your monitor freezes, restart all the equipment and the projector. If you are not using a Dell portable computer, see your documentation. The screen does not display your presentation If you are using a portable computer, press . Image is unstable or flickering Adjust the tracking in the OSD Computer Source tab. Image has vertical flickering bar Image color is not correct Adjust the frequency in the OSD Computer Source tab. · If your graphic card output signal is sync on Green, and you would like to display VGA at 60Hz signal, please go into OSD select Management, select Signal Type and then select RGB. · Run the Self-diagnostic test (see " Selfdiagnostic for video ") for preliminary diagnostic on image color problem. Ensure that the colors of the test pattern are correct. 1 Adjust the focus ring on the projector lens. 2 Ensure that the projection screen is within Image is out of focus the required distance from the projector (4.9 ft [1.5 m] to 39.4 ft [12 m]). 24 Troubleshooting Your Projector Problem (continued) The image is stretched when displaying a 16:9 DVD Possible Solution (continued) The projector automatically detects a 16:9 DVD and adjusts the aspect ratio to full screen with a 4:3 (letter-box) default setting. If the image is still stretched, adjust the aspect ratio as follows: · If you are playing a 16:9 DVD, select 4:3 aspect ratio type on your DVD player (if capable). · If you cannot select 4:3 aspect ratio type on your DVD player, select 4:3 aspect ratio in the Image Settings menu in the OSD. Image is reversed Lamp is burned out or makes a popping sound Select Management from the OSD and adjust the projection mode. When the lamp reaches its end of life, it may burn out and may make a loud popping sound. If this occurs, the projector does not turn back on. To replace the lamp, see "Changing the Lamp" on page 26. If LAMP light is solid orange, replace the lamp. If the LAMP light is blinking orange, the lamp cover is not closed properly. Close the lamp cover properly. If the problem persists, contact Dell. The projector has overheated. The display automatically shuts down. Turn the display on again after the projector cools down. If the problem persists, contact Dell. A projector fan has failed and the projector will automatically shut down. If the problem persists, contact Dell. The battery may be low. Check if the laser beam transmitted from the remote is too dim. If so, replace with 2 new AA batteries. LAMP light is solid orange LAMP light is blinking orange TEMP light is solid orange TEMP light is blinking orange The remote control is not operating smoothly or in very limited range Troubleshooting Your Projector 25 www.dell.com | support.dell.com Self-diagnostic for Video Dell 3400MP Projector provides self-diagnostic test of the projector video display (for Video, S-video, Component-i). Use this advanced feature for preliminary selfdiagnostic on your projector when encountering a display problem for video. 1 After turning on the projector, press "+" and "-" buttons on the control panel simultaneously for 3 seconds and release the buttons when screen goes blank. 2 Press "+" and "-" buttons again to exit the diagnostic mode. 3 While in Self-diagnostic mode, the screen will run a seven-color-cycle test as following: Red--> Green--> Blue--> White--> Watchet Blue--> Dark Green--> Yellow. Ensure that the colors of the test pattern are correct. Contact Dell if the colors are not displayed correctly. Changing the Lamp Replace the lamp when you see "Lamp is approaching the end of its useful life in full power operation. Replacement suggested! www.dell.com/lamps" appears on the screen. If this problem persists after replacing the lamp, contact Dell. CAUTION: The lamp becomes very hot when in use. Do not attempt to replace the lamp until the projector has been allowed to cool down for at least 30 minutes. CAUTION: Do not touch the bulb or the lamp glass at any time. The bulb may explode due to improper handling, including the touching of the bulb or the lamp glass. 1 Turn off the projector and disconnect the power cord. 2 Let the projector cool for at least 30 minutes. 3 Loosen the 2 screws that secure the lamp cover, and remove the cover. 4 Loosen the 2 screws that secure the lamp. 26 Troubleshooting Your Projector 5 Pull up the lamp by its metal handle. 6 Reverse steps 1 through 5 to install the new lamp. 7 Reset the lamp by usage time selecting the left Lamp Reset icon in the OSD Management tab. NOTE: Dell may require that lamps replaced under warranty be returned to Dell. Otherwise, contact your local waste disposal agency for the address of the nearest deposit site. CAUTION: Lamp Disposal (for the US only) LAMP(S) INSIDE THIS PRODUCT CONTAIN MERCURY AND MUST BE RECYCLED OR DISPOSED OF ACCORDING TO LOCAL, STATE OR FEDERAL LAWS. FOR MORE INFORMATION, GO TO WWW.DELL.COM/HG OR CONTACT THE ELECTRONIC INDUSTRIES ALLIANCE AT WWW.EIAE.ORG. FOR LAMP SPECIFIC DISPOSAL INFORMATION CHECK WWW.LAMPRECYCLE.ORG. Troubleshooting Your Projector 27 www.dell.com | support.dell.com 28 Troubleshooting Your Projector Specifications 5 Light Valve Brightness Contrast Ratio Uniformity Lamp Number of Pixels Displayable Color Color Wheel Speed Projection Lens Projection Screen Size Projection Distance Video Compatibility 5 Single-chip DLPTM DDR (double data rate) technology 1500 ANSI Lumens (Max.) 2100:1 Typical (Full On/Full Off) 85% Typical (Japan Standard - JBMA) 156-watt user-replaceable 3000-hour lamp (up to 4000 hours in eco mode) 1024 x 768 (XGA) 16.7M colors 100~127.5Hz (2X) F/2.7~2.88, f=28.43~32.73 mm with 1.15x manual zoom lens 31.7-246 inches (diagonal) 4.9~39.4 ft (1.5 m~12 m) NTSC, NTSC 4.43, PAL, PAL-M, PALN, SECAM, and HDTV (1080i, 720p, 576i/p, 480i/p) compatibility Composite video, Component video and S-video capability H. Frequency V. Frequency Power Supply Power Consumption Audio 15kHz-80kHz (Analog/ Digital) 50Hz-85Hz (Analog/ Digital) Universal 100-240V AC 50-60Hz with PFC input 195 watts typical, 165 watts in eco mode 1 speaker, 1 watt RMS Specifications 29 www.dell.com | support.dell.com Noise Level Weight Dimensions (W x H x D) Environmental 38 dB(A) Full-on mode, 36 dB(A) Ecomode 2.4 lbs (1.09 kg) External 8.0 x 6.0 x 2.9 ± 0.04 inches (204 x 154 x 73.7 ± 1 mm) Operating temperature: 5oC - 35oC (41oF- 95oF) Humidity: 80% maximum Storage temperature: -20oC to 60oC (-4oF to 140oF) Humidity: 80% maximum Regulatory FCC, CE, VCCI, UL, cUL, TüV- GS, ICES-003, MIC, C-Tick, GOST, PCBC, CCC, PSB, EZU, NOM, STuV/Argentina Power: AC power input socket Computer input: one M1-DA for analog/digital/component, HDTV input signals Video input: one composite video RCA and one S-video Audio input: one phone jack (diameter 3.5 mm) Audio output: one phone jack (diameter 3.5 mm) I/O Connectors 30 Specifications Compatibility Modes Mode Resolution (ANALOG) V. Frequency (Hz) VGA VGA VGA VGA VGA VGA VGA VGA VGA SVGA SVGA SVGA SVGA SVGA XGA XGA XGA XGA *SXGA *SXGA *SXGA+ *UXGA MAC LC13* MAC II 13* MAC 16* MAC 19* *MAC MAC G4 IMAC DV 640X350 640X350 640X400 640X480 640X480 640X480 640X480 720X400 720X400 800X600 800X600 800X600 800X600 800X600 1024X768 1024X768 1024X768 1024X768 1280X1024 1280X1024 1400X1050 1600x1200 640X480 640X480 832X624 1024X768 1152X870 640X480 1024X768 70 85 85 60 72 75 85 70 85 56 60 72 75 85 60 70 75 85 60 75 60 60 66.66 66.68 74.55 75 75.06 60 75 H. Frequency (KHz) 31.5 37.9 37.9 31.5 37.9 37.5 43.3 31.5 37.9 35.2 37.9 48.1 46.9 53.7 48.4 56.5 60 68.7 63.98 79.98 63.98 75 34.98 35 49.725 60.24 68.68 31.35 60 (DIGITAL) V. Frequency (Hz) 70 85 85 60 72 75 85 70 85 56 60 72 75 85 60 70 75 60 H. Frequency (KHz) 31.5 37.9 37.9 31.5 37.9 37.5 43.3 31.5 37.9 35.2 37.9 48.1 46.9 53.7 48.4 56.5 60 63.98 - * Compressed computer image. Specifications 31 www.dell.com | support.dell.com 32 Specifications Contacting Dell To contact Dell electronically, you can access the following websites: · · · www.dell.com support.dell.com (technical support) premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers) For specific web addresses for your country, find the appropriate country section in the table below. NOTE: Toll-free numbers are for use within the country for which they are listed. NOTE: In certain countries, technical support specific to Dell InspironTM XPS computers is available at a separate telephone number listed for participating countries. If you do not see a telephone number listed that is specific for Inspiron XPS computers, you may contact Dell through the technical support number listed and your call will be routed appropriately. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator. Country (City) International Access Code Country Code City Code Anguilla Antigua and Barbuda Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers General Support General Support toll-free: 800-335-0031 1-800-805-5924 Contacting Dell 33 www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Argentina (Buenos Aires) International Access Code: 00 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: www.dell.com.ar E-mail: us_latin_services@dell.com E-mail for desktop and portable Country Code: 54 computers: la-techsupport@dell.com City Code: 11 E-mail for servers and EMC® storage products: la_enterprise@dell.com Customer Care Tech Support Tech Support Services Sales Aruba General Support toll-free: 0-800-444-0730 toll-free: 0-800-444-0733 toll-free: 0-800-444-0724 0-810-444-3355 toll-free: 800-1578 34 Contacting Dell Country (City) International Access Code Country Code City Code Australia (Sydney) International Access Code: 0011 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers E-mail (Australia): au_tech_support@dell.com E-mail (New Zealand): nz_tech_support@dell.com 1-300-655-533 toll-free: 1-800-633-559 toll-free: 1-800-060-889 toll-free: 1-800-819-339 toll-free: 1-300-655-533 toll-free: 1-800-733-314 toll-free: 1-800-808-385 toll-free: 1-800-808-312 toll-free: 1-800-818-341 Home and Small Business Country Code: 61 Government and Business City Code: 2 Preferred Accounts Division (PAD) Customer Care Technical Support (portables and desktops) Technical Support (servers and workstations) Corporate Sales Transaction Sales Fax Contacting Dell 35 www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Austria (Vienna) Website: support.euro.dell.com International E-mail: Access Code: 900 tech_support_central_europe@ Country Code: 43 dell.com City Code: 1 Home/Small Business Sales Home/Small Business Fax Home/Small Business Customer Care Preferred Accounts/Corporate Customer Care Home/Small Business Technical Support Preferred Accounts/Corporate Technical Support Switchboard Bahamas Barbados General Support General Support 0820 240 530 00 0820 240 530 49 0820 240 530 14 0820 240 530 16 0820 240 530 14 0660 8779 0820 240 530 00 toll-free: 1-866-278-6818 1-800-534-3066 36 Contacting Dell Country (City) International Access Code Country Code City Code Belgium (Brussels) Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: support.euro.dell.com E-mail for French-speaking Customers: support.euro.dell.com/be/fr/ Country Code: 32 emaildell/ Technical Support for Inspiron City Code: 2 XPS computers only International Access Code: 00 Technical Support for all other Dell computers Technical Support Fax Customer Care Corporate Sales Fax Switchboard Bermuda Bolivia Brazil International Access Code: 00 City Code: 51 British Virgin Islands General Support General Support Website: www.dell.com/br Customer Support, Technical Support Customer Care Fax Sales General Support 02 481 92 96 02 481 92 88 02 481 92 95 02 713 15 .65 02 481 91 00 02 481 92 99 02 481 91 00 1-800-342-0671 toll-free: 800-10-0238 0800 90 3355 51 481 5470 51 481 5480 0800 90 3390 toll-free: 1-866-278-6820 Country Code: 55 Technical Support Fax Contacting Dell 37 www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Brunei Country Code: 673 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Customer Technical Support (Penang, Malaysia) Customer Service (Penang, Malaysia) Transaction Sales (Penang, Malaysia) 604 633 4966 604 633 4949 604 633 4955 Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus toll-free: 1-800-247-9362 toll-free: 1-800-847-4096 toll-free: 1-800-326-9463 toll-free: 1-800-847-4096 toll-free: 1-800-387-5757 1-877-335-5767 International AutoTech (automated technical Access Code: 011 support) Customer Care (Home Sales/Small Business) Customer Care (med./large business, government) Technical Support (Home Sales/Small Business) Technical Support (med./large bus., government) Technical Support (printers, projectors, televisions, handhelds, digital jukebox, and wireless) Sales (Home Sales/Small Business) Sales (med./large bus., government) Spare Parts Sales & Extended Service Sales Cayman Islands General Support Chile (Santiago) Sales, Customer Support, and Country Code: 56 Technical Support City Code: 2 toll-free: 1-800-387-5752 toll-free: 1-800-387-5755 1 866 440 3355 1-800-805-7541 toll-free: 1230-020-4823 38 Contacting Dell Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers China (Xiamen) Technical Support website: Country Code: 86 support.dell.com.cn City Code: 592 Technical Support E-mail: cn_support@dell.com Customer Care E-mail: customer_cn@dell.com Technical Support Fax Technical Support (DellTM DimensionTM and Inspiron) Technical Support (OptiPlexTM, LatitudeTM, and Dell PrecisionTM) Technical Support (servers and storage) Technical Support (projectors, PDAs, switches, routers, and so on) Technical Support (printers) Customer Care Customer Care Fax Home and Small Business Preferred Accounts Division Large Corporate Accounts GCP Large Corporate Accounts Key Accounts Large Corporate Accounts North Large Corporate Accounts North Government and Education Large Corporate Accounts East Large Corporate Accounts East Government and Education 592 818 1350 toll-free: 800 858 2969 toll-free: 800 858 0950 toll-free: 800 858 0960 toll-free: 800 858 2920 toll-free: 800 858 2311 toll-free: 800 858 2060 592 818 1308 toll-free: 800 858 2222 toll-free: 800 858 2557 toll-free: 800 858 2055 toll-free: 800 858 2628 toll-free: 800 858 2999 toll-free: 800 858 2955 toll-free: 800 858 2020 toll-free: 800 858 2669 Contacting Dell 39 www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Large Corporate Accounts Queue Team Large Corporate Accounts South Large Corporate Accounts West Large Corporate Accounts Spare Parts Colombia Costa Rica Czech Republic (Prague) International Access Code: 00 Country Code: 420 General Support General Support Website: support.euro.dell.com E-mail: czech_dell@dell.com Technical Support Customer Care Fax Tech Fax Switchboard toll-free: 800 858 2572 toll-free: 800 858 2355 toll-free: 800 858 2811 toll-free: 800 858 2621 980-9-15-3978 0800-012-0435 22537 2727 22537 2707 22537 2714 22537 2728 22537 2711 40 Contacting Dell Country (City) International Access Code Country Code City Code Denmark (Copenhagen) International Access Code: 00 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: support.euro.dell.com E-mail: support.euro.dell.com/dk/da/emai ldell/ 7010 0074 7023 0182 7023 0184 3287 5505 3287 1200 3287 1201 3287 5000 3287 5001 toll-free: 1-866-278-6821 1-800-148-0530 toll-free: 999-119 01-899-753-0777 Country Code: 45 Technical Support for Inspiron XPS computers only Technical Support for all other Dell computers Customer Care (Relational) Home/Small Business Customer Care Switchboard (Relational) Switchboard Fax (Relational) Switchboard (Home/Small Business) Switchboard Fax (Home/Small Business) Dominica Dominican Republic Ecuador El Salvador General Support General Support General Support General Support Contacting Dell 41 www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Finland (Helsinki) Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: support.euro.dell.com E-mail: International support.euro.dell.com/fi/fi/ Access Code: 990 emaildell/ Country Code: 358 City Code: 9 Technical Support Customer Care Fax Switchboard 09 253 313 60 09 253 313 38 09 253 313 99 09 253 313 00 42 Contacting Dell Country (City) International Access Code Country Code City Code France (Paris) (Montpellier) International Access Code: 00 City Codes: (1) (4) Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: support.euro.dell.com E-mail: support.euro.dell.com/fr/fr/ emaildell/ Technical Support for Inspiron XPS computers only Technical Support for all other Dell computers Customer Care Switchboard Switchboard (calls from outside of France) Sales Fax Fax (calls from outside of France) Corporate Technical Support Customer Care Switchboard Sales Fax 0825 004 719 0825 338 339 01 55 94 71 00 01 55 94 71 00 01 55 94 71 01 0825 387 129 0825 387 270 0825 823 833 0825 004 700 04 99 75 40 00 0825 004 700 0825 004 701 04 99 75 40 01 Country Code: 33 Home and Small Business Contacting Dell 43 www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Germany (Langen) International Access Code: 00 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: support.euro.dell.com E-mail: tech_support_central_europe@ dell.com 06103 766-7222 06103 766-7200 0180-5-224400 06103 766-9570 06103 766-9420 06103 766-9560 06103 766-9555 06103 766-7000 Country Code: 49 Technical Support for Inspiron City Code: 6103 XPS computers only Technical Support for all other Dell computers Home/Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care Public Accounts Customer Care Switchboard Greece International Access Code: 00 Website: support.euro.dell.com E-mail: support.euro.dell.com/gr/en/ Country Code: 30 emaildell/ Technical Support Gold Service Technical Support Switchboard Gold Service Switchboard Sales Fax Grenada Guatemala Guyana General Support General Support General Support 00800-44 14 95 18 00800-44 14 00 83 2108129810 2108129811 2108129800 2108129812 toll-free: 1-866-540-3355 1-800-999-0136 toll-free: 1-877-270-4609 44 Contacting Dell Country (City) International Access Code Country Code City Code Hong Kong Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: support.ap.dell.com International Technical Support E-mail: Access Code: 001 apsupport@dell.com Country Code: 852 Technical Support (Dimension and Inspiron) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerAppTM, PowerEdgeTM, PowerConnectTM, and PowerVaultTM) Customer Care Large Corporate Accounts Global Customer Programs Medium Business Division Home and Small Business Division India Technical Support Sales (Large Corporate Accounts) Sales (Home and Small Business) 2969 3188 2969 3191 2969 3196 3416 0910 3416 0907 3416 0908 3416 0912 2969 3105 1600 33 8045 1600 33 8044 1600 33 8046 Contacting Dell 45 www.dell.com | support.dell.com Country (City) International Access Code Country Code City Code Ireland (Cherrywood) International Access Code: 16 Country Code: 353 City Code: 1 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: support.euro.dell.com E-mail: dell_direct_support@dell.com Technical Support for Inspiron XPS computers only Technical Support for all other Dell computers U.K. Technical Support (dial within U.K. only) Home User Customer Care Small Business Customer Care U.K. Customer Care (dial within U.K. only) Corporate Customer Care Corporate Customer Care (dial within U.K. only) Ireland Sales U.K. Sales (dial within U.K. only) Fax/Sales Fax Switchboard 1850 200 722 1850 543 543 0870 908 0800 01 204 4014 01 204 4014 0870 906 0010 1850 200 982 0870 907 4499 01 204 4444 0870 907 4000 01 204 0103 01 204 4444 46 Contacting Dell Country (City) International Access Code Country Code City Code Italy (Milan) International Access Code: 00 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: support.euro.dell.com