User manual DELL 720

DellTM Photo Printer 720 Owner's Manual Look Inside For: · Ordering Supplies · Getting Started · Using the Printer · Maintenance and Troubleshooting w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Ordering Supplies DellTM ink cartridges are available only through Dell. You can order ink cartridges online at www.dell.com/supplies or by phone. US Australia Austria Belgium Canada Chile Chile Colombia Denmark Finland France Germany Ireland Italy 877-INK-2-YOU 1300 303 290 08 20 - 24 05 30 35 02.713 1590 1-877-501-4803 800-202874 1230-020-3947 01800-9-155676 3287 5215 09 2533 1411 825387247 0800 2873355 1850 707 407 800602705 Japan Luxembourg Malaysia Mexico Netherlands Norway Portugal PRC Puerto Rico Singapore Spain Sweden Switzerland UK 044-556-3551 02.713 1590 1800 88 0301 866-851-1754 020 - 674 4881 231622 64 21 4220710 800-858-0888 866-851-1760 1800 394 7486 902120385 08 587 705 81 0848 335 599 0870 907 4574 NOTE: If your country is not listed, contact your Dell distributor to order supplies. Your printer has been designed to print using the following ink cartridges. Supply Item Black ink cartridge Color ink cartridge Black (Trial) ink cartridge Color (Trial) ink cartridge Part number T0529 T0530 N5878 N5882 Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your printer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2004 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc.; Microsoft and Windows are registered trademarks of Microsoft Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. UNITED STATES GOVERNMENT RESTRICTED RIGHTS This software and documentation are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 and in applicable FAR provisions: Dell Inc., One Dell Way, Round Rock, Texas, 78682, USA. FCC emissions information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. Refer to the Drivers and Utilities CD for details. w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Contents 1 Getting Started Understanding the Printer Parts Setting Up Your Printer .................. 11 12 12 12 12 14 ...................... .................... ................ ............. Accessing Your User's Guide Understanding the Printer Software Using Printing Preferences Using the Dell Printer Solution Center . ................... 2 Using the Printer Print Media Guidelines Loading Paper Printing ....................... 17 20 20 20 21 22 ........................... ............................... ...................... Printing a Document Printing Photos ......................... ..................... Printing Other Projects 3 Ink Cartridge Maintenance Replacing Ink Cartridges Aligning Ink Cartridges . ...................... ...................... ................ 23 28 29 Cleaning the Ink Cartridge Nozzles Contents 5 4 Troubleshooting Setup Problems .......................... ...................... 31 31 33 34 34 35 Computer Problems Printer Problems . General Problems ....................... ......................... ........................ ...................... Paper Problems Improving Print Quality 5 Contacting Dell Technical Assistance . ....................... ................. 37 37 38 Automated Order-Status Service Contacting Dell .......................... 6 Appendix Limited Warranties and Return Policy .............. 55 55 59 61 65 66 67 69 70 73 73 Limited Warranty for Dell-Branded Hardware Products (U.S. Only) . . . . . . . . . . . . . . . . . . . . . . . "Total Satisfaction" Return Policy (U.S. Only) . .... ......... Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only) . . . . . . . . . . . . . . . . . . . . . . . . "Total Satisfaction" Return Policy (Canada Only) Dell Software and Peripherals (Canada Only) . . ........ ......... 1-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only) . . . . . . . . . . . . . . . . . Dell Inc. Ink and Toner Cartridges Limited Warranties Dell Software License Agreement Regulatory Notices ... ..... ................. ........................ ................ NOM Information (Mexico Only) 6 Conte nts Index ................................... 75 Contents 7 8 Conte nts C AU TION: SAFETY INSTRUCTIONS Use the following safety guidelines to help ensure your own personal safety and to help protect your printer and working environment from potential damage. · · · Use only the power cable provided with this product or the manufacturer's authorized replacement power cable. Connect the power cable to an electrical outlet that is near the product and easily accessible. Refer service or repairs, other than those described in the user documentation, to a professional service person. 9 w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m 10 1 Getting Started Understanding the Printer Parts 1 2 3 5 6 7 4 Number: 1 2 3 4 5 6 7 Part: Paper support Paper guide Front cover Paper exit tray Power/Resume button USB connector Power connector Description: Part that supports loaded paper. Guide that helps the paper feed into the printer properly. Cover to open to change ink cartridges. Tray that holds the paper as it exits the printer. NOTE: Pull the paper exit tray straight out to extend it. Button to turn the printer on or off or eject paper from the printer. Slot into which you plug the USB cable (sold separately). The other end of the USB cable plugs into your computer. Slot into which you plug the power adapter. NOTE: Insert the power adapter into the printer before connecting the power cable into the wall outlet. Getting Started 11 w w w. d el l. c om | s upp ort . del l . com Setting Up Your Printer NOTE: The Dell Photo Printer 720 supports Microsoft® Windows® 2000 and Windows XP . Follow the instructions on the Setting Up Your Printer poster to install the hardware and software. If you encounter problems during setup, see "Setup Problems" on page 31. Accessing Your User's Guide Click Start Programs or All Programs Dell PrintersDell Photo Printer 720 View Dell User's Guide. NOTE: You cannot access your User's Guide until you have installed the drivers for your printer. Understanding the Printer Software The printer software includes: · · Dell Printer Solution Center -- Provides maintenance and troubleshooting help, basic usage information, and how-to's for creating projects. Printing Preferences -- Allows you to adjust printer settings. Using the Dell Printer Solution Center 12 Getting Started How To tab · · · Learn about Your Printer -- Select a topic from this drop-down list and click View for more information. Basic Printing Tips -- Select a topic from this drop-down list and click View for more information. Projects drop-down list -- Select a project from this drop-down list and click View for more information. Troubleshooting tab -- Provides links to more information about basic troubleshooting topics, such as "How to clear error messages." Maintenance tab · · · · · · Install a new print cartridge icon -- Click this icon and follow the instructions on the screen to install a new ink cartridge. View shopping options for new cartridges icon -- Click this icon and follow the instructions on the screen to order new ink cartridges. Print a test page icon -- Click this icon to print a test page. Clean to fix horizontal streaks icon -- Click this icon and follow the instructions on the screen to clean your ink cartridge nozzles. Troubleshoot other ink problems icon -- Click this icon for more information on fixing ink problems. Align to fix blurry edges icon -- Click this icon for more information on printing an alignment page and fixing ink cartridge alignment. Contact Information tab · · · Ordering Ink or Supplies -- Directs you to Dell's cartridge ordering website, www.dell.com/supplies. Customer Support -- Directs you to Dell's customer support website, support.dell.com. Contact Dell by Phone -- Lists the "Contacting Dell" phone number by country. Advanced tab · · Printing Status button -- Click this button to see your options for displaying printing status information on your screen. About button -- Click this button to view software version information. Getting Started 13 w w w. d el l. c om | s upp ort . del l . com To access the Dell Printer Solution Center: Click Start Programs or All Programs Dell Printers Dell Photo Printer 720 Dell Printer Solution Center. Using Printing Preferences Printing Preferences allows you to change the various printer settings. You can change your printer settings in Printing Preferences depending on the type of project you want to create. To access Printing Preferences: 1 With your document open, click File Print. The Print dialog box appears. 2 In the Print dialog box, click Preferences, Properties, Options, or Setup (depending on the program or operating system). The Printing Preferences screen appears. 14 Getting Started To access Printing Preferences when a document is not open: 1 In Windows XP click Start Control Panel Printers and Other Hardware Printers , and Faxes. In Windows 2000, click Start Settings Printers. 2 Right-click the printer icon, and then select Printing Preferences. NOTE: Changes made to the printer settings from the Printers folder become the default settings for most programs. Printing Preferences Tabs Printing Preferences includes three main tabs. From this tab: Quality/Copies You can change these settings: Quality/Speed -- Select Quick Print, Normal, Better, or Best depending on your desired output quality. Quick Print is the fastest option. Multiple Copies -- Customize how the printer prints several photocopies of a single print job: Collated, Normal, or Print Last Page First. Print Color Images in Black and White -- Print your color images in black and white to save the ink in your color ink cartridge. Paper Setup Type -- Select the type and size of paper. Orientation -- Select how the document is arranged on the printed page. You can print using portrait or landscape orientation. Print Layout Layout -- Select Normal, Banner, Mirror, N-up, Poster, or Booklet. Duplexing -- Select this to print on both sides of the paper. Getting Started 15 w w w. d el l. c om | s upp ort . del l . com 16 Getting Started 2 Using the Printer Print Media Guidelines Load up to: 100 sheets of plain paper Make sure: · The paper is loaded vertically against the right side of the paper support. · The paper guide rests against the left edge of the paper. NOTE: Load letterhead paper with the top of the letterhead entering the printer first and facing up. · You select Quick Print, Normal, Better, or Best print quality. Using the Printer 17 w w w. d el l. c om | s upp ort . del l . com Load up to: 20 sheets of banner paper Make sure: · You remove any paper from the paper support before inserting banner paper. · You place a stack of banner paper behind the printer, with only the number of sheets required. NOTE: You must select A4 Banner or Letter Banner paper size in Printing Preferences. Failure to do so will cause a paper jam. See "Paper Problems" on page 34. · You load the leading edge of the banner paper into the printer against the right side of the paper support. · You squeeze and slide the paper guide to the left edge of the banner paper. · You use banner paper designed for inkjet printers. 10 envelopes · The print side of the envelopes faces up. · The envelopes are loaded vertically against the right side of the paper support. · The stamp location is in the upper left corner. · The paper guide rests against the left edge of the envelopes. · You print the envelopes with Landscape orientation. · You select the correct envelope size. Select the next biggest size if the exact envelope size is not listed, and set the left and right margins so that your envelope text will be correctly positioned. NOTE: You can load a single envelope into the paper support without removing plain paper. 18 Using the Printer Load up to: 25 greeting cards, index cards, postcards, or photo cards 25 sheets of photo or glossy paper Make sure: · · · · · · · · · · · · The print side of the cards faces up. The cards are loaded vertically against the right side of the paper support. The paper guide rests against the left edge of the cards. You select Normal, Better, or Best print quality. The glossy or coated side of the paper faces up. The paper guide rests against the left edge of the paper. You select Normal, Better, or Best print quality. The paper is loaded vertically against the right side of the paper support. You follow the loading instructions on the packaging. The blank side of the transfer faces up. The paper guide rests against the left edge of the transfer. You select Normal, Better, or Best print quality. 1 iron-on transfer 20 transparencies · The rough side of the transparencies faces up. · The paper guide rests against the left edge of the transparencies. NOTE: You can load a single transparency into the paper support without removing plain paper. · You select Normal, Better, or Best print quality. · The transparencies are loaded vertically against the right side of the paper support. Using the Printer 19 w w w. d el l. c om | s upp ort . del l . com Loading Paper 1 2 Place the paper against the guide on the right side of the paper support. Squeeze and slide the left paper guide to the left edge of the paper. NOTE: Do not force paper into the printer. The paper should be flat against the paper support surface and the right edge should be flush against the right paper guide. Printing Printing a Document 1 2 3 4 Turn on your computer and printer, and make sure they are connected. Load the paper with the print side facing up. For more information, see "Loading Paper" on page 20. With your document open, click File Print. Customize your print settings: a Click Preferences, Properties, Options, or Setup (depending on the program or operating system). The Printing Preferences dialog box appears. b On the Quality/Copies tab, select Quality/Speed, the paper type, the number of copies, and black and white or color printing. 20 Using the Printer c d e On the Paper Setup tab, select the paper size and orientation. On the Print Layout tab, select the layout and duplexing settings. To see details about a setting, right-click the setting on the screen, and then select What's This?. After making the changes in Printing Preferences, click OK at the bottom of the screen to return to the Print dialog box. f 5 Click OK or Print (depending on the program or operating system). Printing Photos 1 2 3 4 Load the photo paper with the print (glossy) side facing up. For more information, see "Loading Paper" on page 20. Make sure you have a color cartridge and a photo cartridge installed. For more information, see "Replacing Ink Cartridges" on page 23. With your document open, click File Print. To customize your print settings, click Preferences, Properties, Options, or Setup (depending on the program or operating system). The Printing Preferences dialog box appears. 5 6 On the Quality/Copies tab, select Quality/Speed and the paper type. On the Paper Setup tab, select the paper size and orientation. NOTE: Photo/glossy or coated paper is recommended for printing photos. 7 8 9 10 On the Print Layout tab, select the photo layout. When finished customizing your photo, click OK. Click OK or Print (depending on the program or operating system). To prevent your photos from sticking together or smudging, remove each photo after it exits the printer. NOTE: Before placing your prints in a nonadhesive photo album or frame, allow sufficient time for the prints to dry thoroughly (12 to 24 hours, depending on the ambient conditions). This maximizes the life of your prints. Using the Printer 21 w w w. d el l. c om | s upp ort . del l . com Printing Other Projects The I Want To menu provides wizards for creating projects. You may want to print a photo, print on an envelope, print a banner, make a poster, create a booklet, or print a greeting card. 1 2 With your document open, click File Print. To customize print settings, click Preferences, Properties, Options, or Setup (depending on the program or operating system). The Printing Preferences dialog box appears along with the I Want To menu. 3 4 Select one of the available projects or click See more printing ideas. Follow the instructions on the screen to complete your project. 22 Using the Printer 3 Ink Cartridge Maintenance Replacing Ink Cartridges CAUTION: Before performing any of the procedures listed in this section, read and follow the "CAUTION: SAFETY INSTRUCTIONS" on page 9. Dell ink cartridges are available only through Dell. You can order more ink online at www.dell.com/supplies or by phone. To order by phone, see "Ordering Supplies" on page 2. Dell recommends Dell ink cartridges for your printer. Dell does not provide warranty coverage for problems caused by using accessories, parts, or components not supplied by Dell. 1 2 Turn on your printer. Open the front cover. The ink cartridge carrier moves and stops at the loading position unless the printer is busy. Ink Cartridge Maintenance 23 w w w. d el l. c om | s upp ort . del l . com 3 Press the tabs on the cartridge lids, then lift the lids. 4 Remove the old ink cartridges. 24 Ink Cartridge Maintenance 5 6 Store the cartridges in an air-tight container or dispose of them properly. If you are installing new ink cartridges, remove the sticker and transparent tape from the back and bottom of each ink cartridge. NOTE: You can use your printer with one cartridge (color or black) at a time. To extend the life of your color cartridge and improve printing speed, install both a color cartridge and a black cartridge at the same time. Ink Cartridge Maintenance 25 w w w. d el l. c om | s upp ort . del l . com 7 Insert the new ink cartridges. Make sure the color ink cartridge is secure in the left ink cartridge carrier and the black ink cartridge is secure in the right ink cartridge carrier. 8 Snap each lid closed. 26 Ink Cartridge Maintenance 9 Close the front cover. The front cover must be closed to start a print job. 10 11 12 13 14 Open the Dell Printer Solution Center by clicking Start Programs or All Programs Dell Printers Dell Photo Printer 720 Dell Printer Solution Center. Click the Maintenance tab. Click Install a new print cartridge. Click Next. Select the type of cartridge you installed. NOTE: Specify whether the cartridge is a new cartridge or an old cartridge (one that has been used before). If an old cartridge is incorrectly identified as New Cartridge in the Dell Printer Solution Center, ink levels may be incorrect. 15 16 Click Next. If you installed a new cartridge, continue with "Aligning Ink Cartridges" on page 28. Ink Cartridge Maintenance 27 w w w. d el l. c om | s upp ort . del l . com Aligning Ink Cartridges Typically, you only align print cartridges after installing or replacing a cartridge. However, you may also need to align ink cartridges when characters are not properly formed or are not aligned at the left margin, or when vertical or straight lines appear wavy. To align the ink cartridges: 1 2 3 4 5 Load plain paper. For more information, see "Loading Paper" on page 20. Click Start Programs or All Programs Dell Printers Dell Photo Printer 720 Dell Printer Solution Center. Click the Maintenance tab. Click Align to fix blurry edges. Click Print. The alignment page prints. 6 7 Look at each row on the alignment page. Find the darkest arrow in each row, and then enter the number under the arrow in the fields on the screen. When you have entered all the values, click OK. The ink cartridges are aligned. 28 Ink Cartridge Maintenance Cleaning the Ink Cartridge Nozzles You may need to clean the nozzles when: · · · · White lines appear in graphics or solid black areas. Print appears smudged or too dark. Colors fade, do not print, or do not print completely. Vertical lines appear jagged or edges appear rough. To clean the ink cartridge nozzles: 1 2 3 4 5 Load plain paper. For more information, see "Loading Paper" on page 20. Click Start Programs or All Programs Dell Printers Dell Photo Printer 720 Dell Printer Solution Center. Click the Maintenance tab. Click Clean to fix horizontal streaks. Click Print. When the page prints, it forces ink through the clogged nozzles to clean them. 6 7 Print your document again to verify the improved print quality. If you are not satisfied with the print quality, wipe the ink cartridge nozzles, and then print your document again. Ink Cartridge Maintenance 29 w w w. d el l. c om | s upp ort . del l . com 30 Ink Cartridge Maintenance 4 Troubleshooting Setup Problems Computer Problems VER I F Y T H A T Y O U R P R I N T E R I S C O M P A T I B L E W I T H Y O U R C O M P U T E R -- The Dell Photo Printer 720 supports Windows 2000 and Windows XP. MAK E S U R E Y O U T U R N E D O N B O T H Y O U R P R I N T E R A N D Y O U R C O M P U T E R CH E C K T H E U SB C A B L E -- · Ensure that the USB cable is firmly connected to your printer and your computer. · Shut down the computer, reconnect the USB cable as shown on the setup diagram for your printer, and then restart the computer. I F T H E S O F T W A R E I N S T A L L A T I O N S C R E E N D O E S N O T A P P E A R A U T O M A T I C A L L Y, I N S T A L L THE SOFTWARE MANUALLY -- 1 Insert the Drivers and Utilities CD. 2 Click Install. DE T E R M I N E I F T H E P R I N T E R S O F T W A R E I S I N S T A L L E D -- Click Start Programs or All Programs Dell Printers Dell Photo Printer 720. If the Dell Photo Printer 720 does not appear in the list of programs, the printer software is not installed. Install the printer software. For more information, see "Removing and Reinstalling Software" on page 32. CO R R E C T C O M M U N I C A T I O N P R O B L E M S B E T W E E N T H E P R I N T E R A N D T H E C O M P U T E R -- · Remove the USB cable from your printer and your computer. Reconnect the USB cable to your printer and your computer. · Turn off the printer. Unplug the printer power cable from the electrical outlet. Reconnect the printer power cable into the electrical outlet and turn on the printer. · Restart your computer. Troubleshooting 31 w w w. d el l. c om | s upp ort . del l . com SE T Y O U R P R I N T E R A S T H E D E F A U L T P R I N T E R -- Windows XP 1 Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Right-click Dell Photo Printer 720 and select Set as Default. Windows 2000 1 Click Start Settings Printers. 2 Right-click Dell Photo Printer 720 and select Set as Default. Removing and Reinstalling Software If your printer does not function properly or communication error messages appear when using your printer, you can remove and reinstall the printer software. 1 2 3 4 Click StartPrograms or All ProgramsDell PrintersDell Photo Printer 720Uninstall Dell Photo Printer 720. Follow the instructions on the screen. Restart your computer. Insert the Drivers and Utilities CD, and then follow the instructions on the screen. If the installation screen does not appear: a In Windows XP click Start My Computer. , In Windows 2000, double-click My Computer from your desktop. Double-click the CD-ROM drive icon. If necessary, double-click setup.exe. When the printer software installation screen appears, click Install or Install Now. Follow the instructions on your screen to complete the installation. b c d 32 Troubleshooting Printer Problems EN S U R E T H A T T H E P R I N T E R P O W E R C A B L E I S F I R M L Y C O N N E C T E D T O T H E P R I N T E R A N D THE ELECTRICAL OUTLET DE T E R M I N E I F T H E P R I N T E R H A S B E E N H E L D O R P A U S E D -- Windows XP 1 Click Start Control Panel Printers and Other Hardware Printers and Faxes. 2 Double-click Dell Photo Printer 720, and then click Printer. 3 Make sure a check mark is not next to Pause Printing. If a check mark is next to Pause Printing, click it to deselect the option. Windows 2000 1 Click Start Settings Printers. 2 Double-click Dell Photo Printer 720, and then click Printer. 3 Make sure a check mark is not next to Pause Printing. If a check mark is next to Pause Printing, click Pause Printing to deselect it. EN S U R E Y O U I N S T A L L E D T H E I N K C A R T R I D G E S C O R R E C T L Y A N D R E M O V E D T H E S T I C K E R AND TAPE FROM EACH CARTRIDGE MAK E S U R E Y O U L O A D E D T H E P A P E R C O R R E C T L Y -- For more information, see "Loading Paper" on page 20. Troubleshooting 33 w w w. d el l. c om | s upp ort . del l . com General Problems Paper Problems MAK E S U R E Y O U L O A D E D T H E P A P E R C O R R E C T L Y -- For more information, see "Loading Paper" on page 20. U S E O N L Y P A P E R R E C O M M E N D E D F O R Y O U R P R I N T E R -- For more information, see "Print Media Guidelines" on page 17. U S E A S M A L L E R A M O U N T O F P A P E R W H E N P R I N T I N G M U L T I P L E P A G E S -- For more information, see "Print Media Guidelines" on page 17. MAK E S U R E T H E P A P E R I S N O T W R I N K L E D , T O R N O R D A M A G E D MAK E S U R E T H E P A P E R I S A G A I N S T T H E R I G H T S I D E O F T H E P A P E R S U P P O R T A N D T H E PAPER GUIDE RESTS AGAINST THE LEFT EDGE OF THE PAPER CH E C K F O R A P A P E R J A M Using your printer and your computer Follow the instructions on the screen for clearing the paper jam. Using your printer only 1 Turn off your printer. 2 Firmly grasp the paper and gently pull it from the printer. 3 Turn on your printer and print the document again. 34 Troubleshooting Improving Print Quality If you are not satisfied with the print quality of your documents, there are several different ways to improve the print quality. · · · Use the appropriate paper. For example, use Dell Premium Photo Paper if you are printing photos. Use paper that is a heavier weight, bright white, or coated. Use Dell Premium Photo Paper if you are printing photos. Select a higher print quality. To select a higher print quality: 1 With your document open, click FilePrint. The Print dialog box appears. 2 3 4 5 Click Preferences, Properties, or Options (depending on your program or operating system). On the Quality/Copies tab, select Quality/Speed and select a higher quality setting. Print your document again. If the print quality does not improve, try aligning or cleaning the ink cartridges. For more information on aligning, see "Aligning Ink Cartridges" on page 28. For more information on cleaning ink cartridges, see "Cleaning the Ink Cartridge Nozzles" on page 29. For additional solutions, check your Dell Printer Solution Center or go to support.dell.com. To access the Dell Printer Solution Center: 1 2 Click Start Programs or All Programs Dell Printers Dell Photo Printer 720 Dell Printer Solution Center. Click the Troubleshooting tab. Troubleshooting 35 w w w. d el l. c om | s upp ort . del l . com 36 Troubleshooting 5 Contacting Dell Technical Assistance If you need help with a technical problem, Dell is ready to assist you. 1 Call technical support from a telephone near or at the printer so that technical support can assist you with any necessary procedures. When calling Dell, use your Express Service Code to help expedite the routing of your call to the proper support personnel. The Express Service Code is located on the back of your printer. NOTE: Dell's Express Service Code system may not be available in all countries. 2 In the U.S., Business customers should call 1-877-459-7298, and Consumer (Home and Home Office) customers should call 1-800-624-9896. If you are calling from a different country or are in a different Service area, see "Contacting Dell" on page 37 for your local telephone number. 3 Follow the menu prompts in the automated telephone system to speak with a technical support representative. Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. See "Contacting Dell" on page 37 for the telephone number to call for your region. Contacting Dell 37 w w w. d el l. c om | s upp ort . del l . com Contacting Dell To contact Dell electronically, you can access the following websites: · · · www.dell.com support.dell.com (technical support) premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers) For specific web addresses for your country, find the appropriate country section in the table below. NOTE: Toll-free numbers are for use within the country for which they are listed. 38 Contacting Dell When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator. Country (City) International Access Code Country Code City Code U.S.A. (Austin, Texas) International Access Code: 011 Country Code: 1 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 1-800-433-9014 toll-free: 1-800-247-9362 toll-free: 1-800-624-9896 toll-free: 1-800-624-9897 toll-free: 1-877-Dellnet (1-877-335-5638) toll-free: 1-800-695-8133 toll-free: 1-877-577-3355 toll-free: 1-800-283-2210 toll-free: 1-877-459-7298 toll-free: 1-800-695-8133 toll-free: 1-877-459-7298 toll-free: 1-800-456-3355 toll-free: 1-800-234-1490 toll-free: 1-800-289-3355 or toll-free: 1-800-879-3355 toll-free: 1-888-798-7561 toll-free: 1-800-671-3355 toll-free: 1-800-357-3355 toll-free: 1-800-247-4618 toll-free: 1-800-727-8320 toll-free: 1-877-DELLTTY (1-877-335-5889) Automated Order-Status Service AutoTech (portable and desktop computers) Consumer (Home and Home Office) Technical Support Customer Service DellNetTM Service and Support Employee Purchase Program (EPP) Customers Financial Services website: www.dellfinancialservices.com Financial Services (lease/loans) Financial Services (Dell Preferred Accounts [DPA]) Business Customer Service and Technical Support Employee Purchase Program (EPP) Customers Printers and Projectors Technical Support Public (government, education, and healthcare) Customer Service and Technical Support Employee Purchase Program (EPP) Customers Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Fax Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired Contacting Dell 39 w w w. d el l. c om | s upp ort . del l . com Country (City) International Access Code Country Code City Code Anguilla Antigua and Barbuda Argentina (Buenos Aires) International Access Code: 00 Country Code: 54 City Code: 11 Aruba Australia (Sydney) Country Code: 61 City Code: 2 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 800-335-0031 1-800-805-5924 toll-free: 0-800-444-0733 0-810-444-3355 11 4515 7139 11 4515 7138 toll-free: 800-1578 General Support General Support Website: www.dell.com.ar Tech Support and Customer Care Sales Tech Support Fax Customer Care Fax General Support E-mail (Australia): au_tech_support@dell.com Home and Small Business Government and Business Preferred Accounts Division (PAD) Customer Care Corporate Sales Transaction Sales Fax International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.com 1-300-65-55-33 toll-free: 1-800-633-559 toll-free: 1-800-060-889 toll-free: 1-800-819-339 toll-free: 1-800-808-385 toll-free: 1-800-808-312 toll-free: 1-800-818-341 Austria (Vienna) International Access Code: 900 Country Code: 43 City Code: 1 Website: support.euro.dell.com E-mail: tech_support_central_europe@dell.com Home/Small Business Sales Home/Small Business Fax Home/Small Business Customer Care Preferred Accounts/Corporate Customer Care Home/Small Business Technical Support Preferred Accounts/Corporate Technical Support Switchboard 0820 240 530 00 0820 240 530 49 0820 240 530 14 0820 240 530 16 0820 240 530 14 0660 8779 0820 240 530 00 toll-free: 1-866-278-6818 1-800-534-3066 Bahamas Barbados General Support General Support 40 Contacting Dell Country (City) International Access Code Country Code City Code Belgium (Brussels) International Access Code: 00 Country Code: 32 City Code: 2 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: support.euro.dell.com E-mail: tech_be@dell.com E-mail for French Speaking Customers: support.euro.dell.com/be/fr/emaildell/ Technical Support Customer Care Corporate Sales Fax Switchboard 02 481 92 88 02 481 91 19 02 481 91 00 02 481 92 99 02 481 91 00 1-800-342-0671 toll-free: 800-10-0238 0800 90 3355 51 481 5470 51 481 5480 0800 90 3390 toll-free: 1-866-278-6820 604 633 4966 604 633 4949 604 633 4955 toll-free: 1-800-247-9362 toll-free: 1-800-950-1329 toll-free: 1-800-847-4096 toll-free: 1-800-326-9463 toll-free: 1-800-847-4096 toll-free: 1-800-387-5757 toll-free: 1-800-387-5752 toll-free: 1-800-387-5755 1 866 440 3355 1-800-805-7541 Bermuda Bolivia Brazil International Access Code: 00 Country Code: 55 City Code: 51 British Virgin Islands Brunei Country Code: 673 Canada (North York, Ontario) International Access Code: 011 General Support General Support Website: www.dell.com/br Customer Support, Technical Support Tech Support Fax Customer Care Fax Sales General Support Customer Technical Support (Penang, Malaysia) Customer Service (Penang, Malaysia) Transaction Sales (Penang, Malaysia) Online Order Status: www.dell.ca/ostatus AutoTech (automated technical support) TechFax Customer Care (Home Sales/Small Business) Customer Care (med./large business, government) Technical Support (Home Sales/Small Business) Technical Support (med./large bus., government) Sales (Home Sales/Small Business) Sales (med./large bus., government) Spare Parts Sales & Extended Service Sales Cayman Islands General Support Contacting Dell 41 w w w. d el l. c om | s upp ort . del l . com Country (City) International Access Code Country Code City Code Chile (Santiago) Country Code: 56 City Code: 2 China (Xiamen) Country Code: 86 City Code: 592 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 1230-020-4823 Sales, Customer Support, and Technical Support Tech Support website: support.ap.dell.com/china Tech Support E-mail: cn_support@dell.com Tech Support Fax Home and Small Business Technical Support Corporate Accounts Technical Support Tech Support (projectors, PDAs, printers, switches, routers, and so on) Customer Experience Home and Small Business Preferred Accounts Division Large Corporate Accounts GCP Large Corporate Accounts Key Accounts Large Corporate Accounts North Large Corporate Accounts North Government and Education Large Corporate Accounts East Large Corporate Accounts East Government and Education Large Corporate Accounts Queue Team Large Corporate Accounts South Large Corporate Accounts West Large Corporate Accounts Spare Parts 818 1350 toll-free: 800 858 2437 toll-free: 800 858 2333 toll-free: 800 858 2920 toll-free: 800 858 2060 toll-free: 800 858 2222 toll-free: 800 858 2557 toll-free: 800 858 2055 toll-free: 800 858 2628 toll-free: 800 858 2999 toll-free: 800 858 2955 toll-free: 800 858 2020 toll-free: 800 858 2669 toll-free: 800 858 2222 toll-free: 800 858 2355 toll-free: 800 858 2811 toll-free: 800 858 2621 980-9-15-3978 0800-012-0435 Colombia Costa Rica General Support General Support 42 Contacting Dell Country (City) International Access Code Country Code City Code Czech Republic (Prague) International Access Code: 00 Country Code: 420 City Code: 2 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: support.euro.dell.com E-mail: czech_dell@dell.com Technical Support Customer Care Fax TechFax Switchboard 02 2186 27 27 02 2186 27 11 02 2186 27 14 02 2186 27 28 02 2186 27 11 Denmark (Copenhagen) International Access Code: 00 Country Code: 45 Website: support.euro.dell.com E-mail Support (portable computers): den_nbk_support@dell.com E-mail Support (desktop computers): den_support@dell.com E-mail Support (servers): Nordic_server_support@dell.com Technical Support Customer Care (Relational) Home/Small Business Customer Care Switchboard (Relational) Fax Switchboard (Relational) Switchboard (Home/Small Business) Fax Switchboard (Home/Small Business) 7023 0182 7023 0184 3287 5505 3287 1200 3287 1201 3287 5000 3287 5001 toll-free: 1-866-278-6821 1-800-148-0530 toll-free: 999-119 01-899-753-0777 Dominica Dominican Republic Ecuador El Salvador General Support General Support General Support General Support Contacting Dell 43 w w w. d el l. c om | s upp ort . del l . com Country (City) International Access Code Country Code City Code Finland (Helsinki) International Access Code: 990 Country Code: 358 City Code: 9 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: support.euro.dell.com E-mail: fin_support@dell.com E-mail Support (servers): Nordic_support@dell.com Technical Support Technical Support Fax Relational Customer Care Home/Small Business Customer Care Fax Switchboard 09 253 313 60 09 253 313 81 09 253 313 38 09 693 791 94 09 253 313 99 09 253 313 00 France (Paris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4) Website: support.euro.dell.com E-mail: support.euro.dell.com/fr/fr/emaildell/ Home and Small Business Technical Support Customer Care Switchboard Switchboard (calls from outside of France) Sales Fax Fax (calls from outside of France) Corporate Technical Support Customer Care Switchboard Sales Fax 0825 004 719 0825 338 339 01 55 94 71 00 01 55 94 71 00 01 55 94 71 01 0825 387 270 0825 823 833 0825 004 700 04 99 75 40 00 0825 004 700 0825 004 701 04 99 75 40 01 44 Contacting Dell Country (City) International Access Code Country Code City Code Germany (Langen) International Access Code: 00 Country Code: 49 City Code: 6103 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: support.euro.dell.com E-mail: tech_support_central_europe@dell.com Technical Support Home/Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care Public Accounts Customer Care Switchboard 06103 766-7200 0180-5-224400 06103 766-9570 06103 766-9420 06103 766-9560 06103 766-9555 06103 766-7000 Greece International Access Code: 00 Country Code: 30 Website: support.euro.dell.com E-mail: support.euro.dell.com/gr/en/emaildell/ Technical Support Gold Technical Support Switchboard Sales Fax 080044149518 08844140083 2108129800 2108129800 2108129812 toll-free: 1-866-540-3355 1-800-999-0136 toll-free: 1-877-270-4609 Grenada Guatemala Guyana Hong Kong International Access Code: 001 Country Code: 852 General Support General Support General Support Website: support.ap.dell.com E-mail: ap_support@dell.com Technical Support (DimensionTM and InspironTM) Technical Support (OptiPlexTM, LatitudeTM, and Dell PrecisionTM) Technical Support (PowerAppTM, PowerEdgeTM, PowerConnectTM, and PowerVaultTM) Gold Queue EEC Hotline Customer Advocacy Large Corporate Accounts Global Customer Programs Medium Business Division Home and Small Business Division 2969 3189 2969 3191 2969 3196 2969 3187 3416 0910 3416 0907 3416 0908 3416 0912 2969 3105 Contacting Dell 45 w w w. d el l. c om | s upp ort . del l . com Country (City) International Access Code Country Code City Code India Ireland (Cherrywood) International Access Code: 16 Country Code: 353 City Code: 1 Sales Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers 1600 33 8045 1600 33 8044 Technical Support Website: support.euro.dell.com E-mail: dell_direct_support@dell.com Technical Support U.K. Technical Support (dial within U.K. only) Home User Customer Care Small Business Customer Care U.K. Customer Care (dial within U.K. only) Corporate Customer Care Corporate Customer Care (dial within U.K. only) Ireland Sales U.K. Sales (dial within U.K. only) Fax/SalesFax Switchboard 1850 543 543 0870 908 0800 01 204 4014 01 204 4014 0870 906 0010 1850 200 982 0870 907 4499 01 204 4444 0870 907 4000 01 204 0103 01 204 4444 Italy (Milan) International Access Code: 00 Country Code: 39 City Code: 02 Website: support.euro.dell.com E-mail: support.euro.dell.com/it/it/emaildell/ Home and Small Business Technical Support Customer Care Fax Switchboard Corporate Technical Support Customer Care Fax Switchboard 02 577 826 90 02 577 825 55 02 575 035 30 02 577 821 1-800-682-3639 02 577 826 90 02 696 821 14 02 696 821 13 02 696 821 12 Jamaica General Support (dial from within Jamaica only) 46 Contacting Dell Country (City) International Access Code Country Code City Code Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44 Korea (Seoul) International Access Code: 001 Country Code: 82 City Code: 2 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: support.jp.dell.com Technical Support Technical Support outside of Japan Customer Care Technical Support Sales Customer Service (Seoul, Korea) Customer Service (Penang, Malaysia) Fax Switchboard toll-free: 0120-981-690 044-556-3468 044-556-4240 toll-free: 080-200-3800 toll-free: 080-200-3600 toll-free: 080-200-3800 604 633 4949 2194-6202 2194-6000 512 728-4093 512 728-3619 512 728-3883 512 728-4397 512 728-4600 or 512 728-3772 Latin America Customer Technical Support (Austin, Texas, U.S.A.) Customer Service (Austin, Texas, U.S.A.) Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) Sales (Austin, Texas, U.S.A.) SalesFax (Austin, Texas, U.S.A.) Luxembourg International Access Code: 00 Country Code: 352 Website: support.euro.dell.com E-mail: tech_be@dell.com Technical Support (Brussels, Belgium) Home/Small Business Sales (Brussels, Belgium) Corporate Sales (Brussels, Belgium) Customer Care (Brussels, Belgium) Fax (Brussels, Belgium) Switchboard (Brussels, Belgium) 3420808075 toll-free: 080016884 02 481 91 00 02 481 91 19 02 481 92 99 02 481 91 00 toll-free: 0800 582 604 633 4949 toll-free: 0800 581 Macao Country Code: 853 Technical Support Customer Service (Penang, Malaysia) Transaction Sales Contacting Dell 47 w w w. d el l. c om | s upp ort . del l . com Country (City) International Access Code Country Code City Code Malaysia (Penang) International Access Code: 00 Country Code: 60 City Code: 4 Mexico International Access Code: 00 Country Code: 52 Sales Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 1 800 888 298 04 633 4949 toll-free: 1 800 888 202 toll-free: 1 800 888 213 001-877-384-8979 or 001-877-269-3383 50-81-8800 or 01-800-888-3355 001-877-384-8979 or 001-877-269-3383 50-81-8800 or 01-800-888-3355 toll-free: 1-866-278-6822 001-800-882-1519 Technical Support Customer Service Transaction Sales Corporate Sales Customer Technical Support Customer Service Main Montserrat Netherlands Antilles General Support General Support 48 Contacting Dell Country (City) International Access Code Country Code City Code Netherlands (Amsterdam) International Access Code: 00 Country Code: 31 City Code: 20 Department Name or Service Area, Website and E-Mail Address