User manual DELL A920

DellTM Personal All-In-One Printer A920 Owner's Manual Look Inside For: · Learning about your printer · Understanding the software · Maintenance and Troubleshooting w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Order ink cartridges DellTM ink cartridges are available only through Dell. You can order ink cartridges online at www.dell.com/supplies or by phone. USA Canada Mexico Puerto Rico UK Ireland France Italy Spain Germany Austria Netherlands Belgium Sweden Norway Denmark Finland Switzerland 877-465-2968 (877-Ink2You) 877-501-4803 001-800-210-7607 800-805-7545 0870 907 4574 1850 707 407 0825387247 800602705 902120385 0800 2873355 08 20 - 24 05 30 35 020 - 674 4881 02.713 1590 08 587 705 81 231622 64 3287 5215 09 2533 1411 0848 801 888 ii Understanding the printer 1 2 3 6 5 4 7 8 9 # Use the: 1 2 3 4 5 6 Paper guide Paper support Operator panel Paper exit tray Printer (scanner unit) Top cover When you want to: Ensure proper paper feeding. Load paper into the printer. Operate the printer. Hold paper as it exits the printer. Access the ink cartridges. Place an item on the scanner glass. w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m # Use the: 7 8 9 USB cable connector Power supply USB cable (sold separately) When you want to: Insert the USB cable. Supply power to the printer. NOTE: Place the metal contacts to the left. Connect the printer to your computer. Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your printer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal, injury, or death. ____________________ Information in this document is subject to change without notice. © 2003 Dell Computer Corporation. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell and DELL logo are trademarks of Dell Computer Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names of their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own. ____________________ UNITED STATES GOVERNMENT RESTRICTED RIGHTS This software and documentation are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 and in applicable FAR provisions: Dell Computer Corporation, One Dell Way, Round Rock, Texas, 78682, USA. Caution: SAFETY INFORMATION Use the following safety guidelines to help ensure your own personal safety and to help protect your computer and working environment from potential damage. · · · Use only the power supply provided with this product or the manufacturer's authorized replacement power supply. Connect the power cord to an electrical outlet that is near the product and easily accessible. Refer service or repairs, other than those described in the user documentation, to a professional service person. CAUTION: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning storm. Contents Understanding the printer ...................... ................. i iv Caution: SAFETY INFORMATION 1 Learning about your printer Setting up the printer ....................... ...................... 2 2 Using the operator panel 2 Understanding the software Accessing the Dell All-In-One Center The All-In-One Main page View Saved Images page ............... 4 4 5 6 6 7 7 8 8 8 10 .................... .................... ................... Maintain/Troubleshoot page Accessing Print Properties The I Want To menu . Print Properties tabs Save Settings menu Options menu ..................... ...................... ...................... ....................... .......................... .............. Using the Dell Printer Solution Center . Using the Dell Image Expert .................... 3 Using the printer Loading paper . ........................... 12 Contents v Placing your document on the scanner glass . Printing ........... 15 16 16 17 17 18 18 18 19 19 20 21 21 21 22 23 23 23 24 24 24 25 25 26 26 26 27 ............................... ......................... Printing photos Copying ............................... ......................... Copying photos Scanning .............................. ........................ ...................... .................... .............. Scanning photos Editing scanned images Using special scan features . Using Optical Character Recognition Faxing . ............................... ..................... .................. ................. ............... ............ Using BVRP fax software . Installing BVRP fax software Configuring BVRP fax software Sending a one-page fax with BVRP Receiving faxes with BVRP Viewing your faxes in BVRP Using Fax Console Sending a multiple-page fax with BVRP . ................... .................. ......................... ..................... .................... ............ ......... Installing Fax Console . Configuring Fax Console Sending a one-page fax with Fax Console Receiving faxes with Fax Console Viewing faxes with Fax Console Fax troubleshooting . Sending a multiple-page fax with Fax Console . ................ ................. ........................ ...................... Creating other projects . Contents vi 4 Maintenance Ordering supplies .......................... .................... 30 30 31 32 Replacing the ink cartridges Aligning the ink cartridges ..................... ................. Cleaning the ink cartridge nozzles 5 Troubleshooting Setup troubleshooting General troubleshooting More troubleshooting . ....................... ...................... ....................... 34 34 34 6 Regulatory notices 7 Appendix Contacting Dell ........................... ............... 40 52 . Limited Warranties and Return Policy Limited Warranty for Dell-Branded Hardware Products (U.S. Only) 52 "Total Satisfaction" Return Policy (U.S. Only) .......... 55 Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 "Total Satisfaction" Return Policy (Canada Only) . Dell Software and Peripherals (Canada Only) ........ 60 60 .......... One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only) . . . . . . . . . . . . . . . . . . . . . . . . . 61 Dell Computer Corporation Ink and Toner Cartridges Limited Warranties 63 ........... Ink and Toner Cartridges Limited Warranty (U.S. and Canada Only) 63 Contents vii Ink and Toner Cartridges Limited Warranty (Latin America Only) 64 Dell Software License Agreement ................. 65 Index ................................... 69 viii Contents 1 SECTION 1 Learning about your printer Setting up the printer Using the operator panel w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Setting up the printer If you have not already done so, follow the steps on the Placemat (poster) to complete the hardware and software installation. If problems occur during the setup process, see Setup troubleshooting on page 34. Using the operator panel The printer has an operator panel that lets you scan and copy with the press of a button. 1 5 2 4 3 NOTE: Both the computer and the printer must be turned on to make copies. # Press: 1 2 3 4 5 Power Scan Black Copy Color Copy Paper Feed To: Turn the printer on and off. Start the scanning process and to open the Dell All-In-One Center. Make a black and white copy. Make a color copy. Feed paper through the printer. 2 Lear ning about your printe r 2 SECTION 2 Understanding the software Accessing the Dell All-In-One Center Accessing Print Properties Using the Dell Printer Solution Center Using the Dell Image Expert w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m The printer software includes the: · · · · Dell All-In-One Center--helps you perform various scan and copy operations and manage your saved images. Print Properties--helps you adjust print settings. Dell Image Expert--helps you edit your photos. Dell Printer Solution Center--provides maintenance and troubleshooting help, as well as cartridge ordering information. Accessing the Dell All-In-One Center To access the Dell All-In-One Center, click Start Programs Dell Printers Dell AIO Printer A920 Dell All-In-One Center. The All-In-One Main page appears. The All-In-One Main page The All-In-One Main page consists of four main sections. The following table describes each of the sections. From this section: Scan You can: · Select a program to send the scanned image to. · Choose what type of image is being scanned. · Choose how the scan will be used. NOTE: Click See More Scan Settings to view all settings. 4 U n d e r s t a ndi n g t h e s of t w ar e From this section: Copy You can: · Select the quantity and color of your copies. · Select a quality setting for your copies. · Adjust the size of the scanned area. · Lighten or darken your copies. · Enlarge or reduce your copies. NOTE: Click See More Copy Settings to view all settings. Choose from a variety of creative ideas. · Enlarge or reduce an image. · Repeat an image several times on one page. · Print an image as a multi-page poster. · E-mail an image to a friend. · Fax using your computer's modem. · Save an image on your computer. · Edit text found in a scanned document (OCR). · Modify an image with a photo editor. · Select a region of the preview image to scan. · View an image of what will be printed or copied. Creative Tasks Preview section NOTE: For more information about the All-In-One Main page, View Saved Images page, or the Maintain/Troubleshoot page, click the Help button located in the upper right corner of the screen. View Saved Images page Use the View Saved Images page (accessed from the All-In-One Main page) to perform tasks with images that are saved on the computer. The View Saved Images page consists of three sections. From this section: Open with... Print a Copy... You can: Select a program to send the saved image to. · Choose the quantity and color of your copies. · Select a quality setting for your copies. · Lighten or darken your copies. · Enlarge or reduce your copies. NOTE: Click See More Copy Settings to view all settings. Understanding the sof tware 5 w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m From this section: Creative Tasks You can: Select from a variety of creative ideas. For a list of creative tasks available from the All-In-One Main page, see page 5. Maintain/Troubleshoot page The Maintain/Troubleshoot page (accessed from the All-In-One Main page) provides you with direct links to the Dell Printer Solution Center. Choose from these topics: · · · · · · · Maintain or fix quality problems Troubleshoot All-In-One problems Device status and ink levels More printing ideas and how to's Contact information Advanced View the software version and copyright information For more information about the Dell Printer Solution Center, see page 8. Accessing Print Properties You can change your printer settings in Print Properties. To open Print Properties: 1 With your document open, click File Print. The Print dialog box appears. In the Print dialog box, click Properties, Preferences, Options, or Setup (depending on your program or operating system). 2 6 U n d e r s t a ndi n g t h e s of t w ar e The Print Properties screen appears along with the I Want To menu. Print Properties tabs Use the Quality/Copies, Paper Setup, and Print Layout tabs to select the print settings. I Want To menu Select one of the projects from the menu to help print photos, banners, envelopes, posters, and more. The I Want To menu The I Want To menu displays when you open Print Properties. It contains a variety of task wizards to help you select the correct print settings for your project. Close the menu for a full view of the Print Properties dialog box. Print Properties tabs All of the print settings are on the three main tabs of the Print Properties software. The following table describes each of the tabs. From this tab: Quality/Copies You can change these settings: Quality/Speed--Select a Quality/Speed setting. Multiple Copies--Customize how the printer prints several copies of a single print job, collated or normal. Print Color Images in Black and White--Select this to print color images in black and white. Paper Setup Type--Select the type of paper you are using. Paper Size--Select the size of the paper you are using. Orientation--Select how you want the document oriented on the printed page. You can print portrait or landscape. Print Layout Layout--Select the layout you want to print. Duplexing--Select this when you want to print on both sides of the paper. NOTE: For additional information about these settings, right-click a setting on the screen, and then select the What's This? item. Understanding the sof tware 7 w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Save Settings menu From the Save Settings menu, you can name and save the current Print Properties settings for future use. You can save up to five custom settings. Options menu Use the Options menu to make changes to the Quality, Layout, and Printing Status Options settings. For more information on these settings, open the tab dialog box from the menu, and then click the Help button located in the lower right corner of the screen. The Options menu also provides you with direct links to different parts of the Dell Printer Solution Center (see page 8), as well as software version information. Using the Dell Printer Solution Center The Dell Printer Solution Center is a guide you can refer to for printer help and to check the current print status. To open the Dell Printer Solution Center, click Start Programs Dell Printers Dell AIO Printer A920 Dell Printer Solution Center. The Dell Printer Solution Center appears. Printer Status Ink levels 8 U n d e r s t a ndi n g t h e s of t w ar e The following table describes the Dell Printer Solution Center tabs. From this tab: You can: Printer Status (the tab · Check the current printer status. For example, while printing, the status that appears on Start) is Busy Printing. · See what type of paper is loaded into your printer. · View ink levels. How To · · · · · · · · · · Receive information about basic features. Receive scan, copy, fax, and print instructions. Receive project information. Search the electronic guide. Go online to view more ideas. Check the current printer status. View recommended Help topics. View common troubleshooting topics. Search for more specific troubleshooting topics. Visit the support area online. Troubleshooting Maintenance · Install a new ink cartridge. NOTE: Wait until scanning is complete before installing new cartridges. · View shopping options for new cartridges. · Print a test page. · Clean the ink cartridge nozzles. · Align the ink cartridges. · Solve other ink problems. · Visit the supplies area online. NOTE: Some links will not work while a job is in progress. · · · · View information about ordering ink or supplies. View information about contacting Dell Customer Support. View a list of phone numbers. Visit the Dell website. Contact Information Advanced · Change the printing status window appearance options. · View software version information. NOTE: For more information, click the Help button located in the lower right corner of the screen. Understanding the sof tware 9 w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Using the Dell Image Expert The Dell Image Expert lets you adjust photo attributes. With the Dell Image Expert, you can: Eliminate red eye Add text to images Add special effects Rotate images Resize images Create Web pages Attach images to e-mail Create and share slideshows Make a series of images into a movie There are two ways to open the Dell Image Expert: · · Click Start Programs Dell Computer Dell Image Expert. From the All-In-One Center send a scanned image to list, select Dell Image Expert. For detailed instructions using the Dell Image Expert, refer to the documentation. The User's Guide can be found at C:\Program Files\Dell Computer\Dell ImageExpert\Dell Image Expert User's Guide.pdf. If you purchased your printer separately Use the Dell Photo Editor for your graphic editing needs. To access the Dell Photo Editor: · From the All-In-One Center send a scanned image to list, select Dell Photo Editor. Use the touch-up tools to edit your graphic. · Remove Red Eye · Pencil · Eye Dropper · Crop · Text · Flood Fill · Paint Brush · Line · Eraser NOTE: Move your pointer over the tool for a description or click the Help button for instructions on how to use the tool. 10 U n d e r s t a ndi n g t h e s of t w ar e 3 SECTION 3 Using the printer Loading paper Placing your document on the scanner glass Printing Copying Scanning Editing scanned images Using special scan features Faxing Creating other projects w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Loading paper To load other paper types, follow the guidelines on page 13. To load most types of paper: 1 Place the paper against the right side of the paper support with the print side facing you and the top of the paper feeding into the paper support. 2 Squeeze and slide the paper guide to the left edge of the paper. NOTE: Do not force paper into the printer. 12 Usi n g th e p r in ter You can load up to: 100 sheets of plain paper 10 envelopes Make sure: The paper is designed for use with inkjet printers. · The envelopes are loaded vertically against the right side of the paper support. · The stamp location is in the upper left corner. · The envelopes are designed for use with inkjet printers. · You squeeze and slide the paper guide to the left edge of the envelope (as shown). NOTE: Do not load envelopes with: · Holes, perforations, cutouts, or deep embossing. · Metal clasps, string ties, or metal folding bars. · Exposed flap adhesive. 25 sheets of labels 10 sheets of card stock The labels are designed for use with inkjet printers. · The card stock is designed for use with inkjet printers. · The thickness does not exceed 0.025 inches. 10 greeting cards, index cards, The cards are loaded vertically against the right side of the paper postcards, or photo cards support. 25 sheets of coated, photo, or The glossy or coated side faces you. glossy paper 10 transparencies 100 sheets of custom size paper · The transparencies are designed for use with inkjet printers. · The rough side faces you. Your paper size fits within these dimensions: Width ­ 76 to 216 mm ­ 3.0 to 8.5 in. Length ­ 127 to 432 mm ­ 5.0 to 17.0 in. 25 iron-on transfers 20 sheets of banner paper · You follow the loading instructions on the iron-on packaging. · The blank side faces you. The banner paper is designed for use with inkjet printers. NOTE: To avoid smearing ink, remove each transparency or photo from the paper exit tray before the next one exits the printer. Transparencies and photos may require up to 15 minutes to dry. U s i n g t h e p r i nt e r 13 w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Before you begin copying, scanning, printing, or sending faxes, refer to the information below about how much paper the printer exit tray can hold. The printer paper exit tray can hold: · 25 sheets of paper · 10 sheets of labels · 1 transparency · 10 envelopes · 10 cards · 1 sheet of coated, photo, or glossy paper 14 Usi n g th e p r in ter Placing your document on the scanner glass 1 Open the top cover. 2 Place the item you want to copy face down on the scanner glass. NOTE: Make sure the upper left corner of the front of the item aligns with the arrow. 3 Close the scanner lid to avoid dark edges. U s i n g t h e p r i nt e r 15 w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Printing The Print Properties I Want To menu (see page 7) provides you with printing wizards to help you complete tasks such as printing banners, photographs, or posters. 1 2 3 Load paper. For help, see page 12. With your document open, click File Print. To change the printer settings, click Properties, Preferences, Options, or Setup (depending on the program or operating system). The Print Properties dialog box displays. On the three tabs along the left side (Quality/Copies, Paper Setup, and Print Layout) of the Print Properties screen, confirm the selections Click OK or Print (depending on the program or operating system). NOTE: To see details about a setting on the Quality/Copies, Paper Setup, or Print Layout tabs, right-click the setting on the screen, and then select the What's This? item. 4 5 Printing photos 1 2 3 Load paper. For help, see page 12. With your document open, click File Print. To change the printer settings, click Properties, Preferences, Options, or Setup (depending on the program or operating system). The Print Properties dialog box displays. On the three tabs along the left side of the Print Properties screen, confirm your selections. Click OK or Print (depending on the program or operating system). NOTE: If using photo paper, make sure the glossy side is facing you when you insert the paper into the paper support. 4 5 16 Usi n g th e p r in ter Copying 1 2 3 Place your document on the scanner glass. For help, see page 15. Make sure your computer and your printer are on. Open the Dell All-In-One Center. For help, see page 4. The All-In-One Main page appears. Click Preview Now to see your scanned image. Select a quantity and color for your copies. To further customize your copy job, click See More Copy Settings. When you are finished customizing your image, click Copy Now. 4 5 6 Copying photos 1 2 3 4 5 6 7 Place your photo on the scanner glass. For help, see page 15. Make sure your computer and printer are on. Open the Dell All-In-One Center. For help, see page 4. Click Preview Now. Adjust the dotted lines to fit around the part of the image you want to print. From the Copy... Section, select Photo. Select a copy quantity and color. To further customize your photo, click See More Copy Settings. When you are finished customizing your settings, click Copy Now. 8 U s i n g t h e p r i nt e r 17 w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Scanning The following steps show you how to scan and save images. 1 2 Place your document on the scanner glass. For help, see page 15. Open the Dell All-In-One Center. For help, see page 4. The All-In-One Main page appears. Click Preview Now to see your scanned image. Adjust the dotted lines to fit around the part of the image you want to print. From the Send scanned image to: drop-down box, select your scan destination. To further customize your scan job, click See More Scan Settings. When you are finished customizing your image, click Scan Now. 3 4 5 6 Scanning photos 1 2 3 4 5 6 7 Place your photo on the scanner glass. For help, see page 15. Open the Dell All-In-One Center. For help, see page 4. Click Preview Now. Adjust the dotted lines to fit around the portion of the image you want to print. Select your scan destination from the drop-down box. When you are finished customizing your image, click Scan Now. When your document has finished processing, it will open the program you chose to send the image to. Editing scanned images With most graphics programs, you can customize your image. 1 2 From the Dell All-In-One Center, scan your image to the image editor of your choice. Edit the image using the tools available in your program. You may be able to: · · Remove red eye Crop your image 18 Usi n g th e p r in ter · · · · Add text to your image Adjust the brightness and contrast of the image Flip or rotate your image Change colors For help, refer to the documentation that came with your graphics program. Using special scan features You can use your printer software to scan in many ways. You can: · · · Repeat images Autofit Multi-up--A printer software option that lets you print multiple pages of a document on a single sheet of paper. For example, select 4-up to print reduced images of page 1 through 4 on the first sheet of paper, images of pages 5 through 8 on the second sheet and so on. Use Optical Character Recognition to edit text on a document. For help, see Using Optical Character Recognition. · Using Optical Character Recognition Optical Character Recognition (OCR) is a software feature that turns a scanned image into editable text within a word processing program. 1 2 Place your document on the scanner glass. For help, see page 15. Open the Dell All-In-One Center. For help, see page 4. The All-In-One Main page appears. From the Creative Tasks section, click Edit text found in a scanned document (OCR). Follow the instructions on your computer screen. When your document has finished processing, it will open in the word processing application you chose. Edit your document. 3 4 5 6 U s i n g t h e p r i nt e r 19 w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Faxing In order to send and receive faxes with your printer: · Your computer must have faxing software installed and configured. You may use BVRP Classic Phone Tools/FaxTools or Microsoft Fax Console. ­ ­ · See "Using BVRP fax software" on page 21 to use BVRP . See "Using Fax Console" on page 24 to use Fax Console. Your computer must be equipped with a data/fax modem. NOTE: A data/fax modem is not built into your printer. · An active telephone line must be connected to the line-in connector of your data/fax modem. NOTE: DSL (digital subscriber line), ISDN (integrated services digital network) and cable modems are not fax modems and are not supported. · Your printer must be connected to the computer with a USB cable. USB cable computer connector printer connector 20 Usi n g th e p r in ter Using BVRP fax software Installing BVRP fax software 1 2 Click the Start button. Click All Programs. A list of your installed software appears. Check for any entry referring to Classic PhoneTools or FaxTools. If you have either of these entries, skip to "Configuring BVRP fax software." Click on the desktop. The All Programs window closes. Insert the Dell Personal All-In-One Printer A920 Drivers and Utilities CD. An installation window appears. Click Cancel, click the Start button, and then click My Computer. Right-click the CD Drive icon. A drop-down menu appears. Click Explore. Double-click the Fax folder. Double-click the appropriate language folder. Double-click the Setup icon. The Installation Wizard appears. Follow the instructions on your computer screen to complete the installation. 3 4 5 6 7 8 9 10 11 12 Configuring BVRP fax software NOTE: Fax service is set by default to automatically answer your phone line after two rings if you click to select the Enable Receive check box. Change these settings as desired. 1 2 3 Click the Start button. Click All Programs. Click FaxTools or Classic PhoneTools. The fax configuration wizard begins. U s i n g t h e p r i nt e r 21 w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m 4 5 6 7 8 9 10 Click Next. Read the license agreement, and then click Yes to continue. Enter your name and company name. Click Next. Enter an identifier, phone number, and fax number. Click Next, click Next, and click Next again. Click Finish. BVRP fax software launches. Select your country, enter your area code, and enter any number you must press first before getting to an outside line. Click OK. Select your location and click OK. Click Next, click Next, select your modem, and click Next again. Click Next, click Next, and then click Finish. 11 12 13 14 15 Sending a one-page fax with BVRP 1 2 3 4 5 6 7 8 Click the Start button. Move your mouse pointer over All Programs, then Dell Printers, and then Dell AIO Printer A920. Click Dell All-In-One Center. Place the document you want to fax face down under the lid of the printer. Select Fax using your computer's modem under Creative Tasks. Select the correct option for your document under What is being scanned. Select No under Is there more than one page. Click Next. The document is scanned and BVRP launches. 22 Usi n g th e p r in ter Sending a multiple-page fax with BVRP 1 2 3 4 5 6 7 8 9 10 Click the Start button. Move your mouse pointer over All Programs, then Dell Printers, and then Dell AIO Printer A920. Click Dell All-In-One Center. Click See More Scan Settings. Click Display Advanced Scan Settings. Click to select Scan multiple items before output. Click OK. Select Fax from the Send scanned image to drop-down menu. Place the document you want to fax face down under the lid of the printer. Click Preview Now. A preview of your document appears. Adjust your document and repeat if necessary. Click Yes until all pages you want to fax are scanned, and then click No. Follow the instructions on your computer screen to send your fax. 11 12 Receiving faxes with BVRP NOTE: The computer must be turned on and BVRP FaxTools must be configured in order to receive a fax. 1 2 3 Click the Start button. Click All Programs. Click Classic PhoneTools or FaxTools. BVRP fax software launches. You are now ready to receive a fax. Viewing your faxes in BVRP 1 2 3 4 5 Click the Start button. Click All Programs. Click Classic PhoneTools or FaxTools. Click Fax Inbox to view received faxes. Click Fax Outbox to view sent faxes. U s i n g t h e p r i nt e r 23 w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Using Fax Console Installing Fax Console 1 2 3 4 5 6 Click the Start button. Click Control Panel. Click Add or Remove Programs. Click Add/Remove Windows Components. Click to select Fax Services. Click Next. If prompted, insert the Microsoft Windows XP CD and click OK. Close the Welcome to Microsoft Windows XP window when it opens. 7 8 Click Finish. Close the Add/Remove Programs window. Configuring Fax Console 1 2 3 Click the Start button. Move your mouse pointer over All Programs, then Accessories, then Communications, then Fax. Click Fax Console. The Welcome to Fax Configuration Wizard appears. Click Next. Enter any appropriate information and click Next. Select your data/fax modem in the drop-down menu under Please select the fax device. Select or de-select the Enable Send and Enable Receive check boxes as desired. NOTE: De-selecting the Enable Send check box prevents you from sending faxes. Selecting the Enable Receive check box allows you to receive faxes. 4 5 6 7 8 9 Enter your TSID information and click Next. Enter your CSID information and click Next. 24 Usi n g th e p r in ter 10 11 12 Click to select Print it on and use the drop-down menu to the right of this field to select Dell AIO Printer A920 if you want to print all received faxes. To create an archive copy of each fax, click to select Store a copy in a folder and use the Browse button to select the desired archive location. Click Next, confirm your settings, and click Finish. Sending a one-page fax with Fax Console 1 2 3 4 5 6 7 8 Click the Start button. Move your mouse pointer over All Programs, then Dell Printers, and then Dell AIO Printer A920. Click Dell All-In-One Center. Place the document you want to fax face down under the lid of the printer. Select Fax using your computer's modem under Creative Tasks. Select the correct option for your document under What is being scanned. Select No under Is there more than one page. Click Next. The document is scanned and BVRP launches. Sending a multiple-page fax with Fax Console 1 2 3 4 5 6 7 8 9 Click the Start button. Move your mouse pointer over All Programs, then Dell Printers, then Dell AIO Printer A920. Click Dell All-In-One Center. Click See More Scan Settings. Click Display Advanced Scan Settings. Click to select Scan multiple items before output, and click OK. Select Fax from the Send scanned image to drop-down menu. Place the document you want to fax face down under the lid of the printer. Click Preview Now. A preview of your document appears. Adjust your document and repeat if necessary. U s i n g t h e p r i nt e r 25 w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m 10 11 12 Click Yes until all pages you want to fax are scanned. Click No. Follow the instructions on your computer screen to send your fax. Receiving faxes with Fax Console 1 2 3 Click the Start button. Move your mouse pointer over All Programs, then Accessories, then Communications, then Fax. Click Fax Console. You are now ready to receive a fax if you selected the Enable Receive check box when configuring Fax Console. Viewing faxes with Fax Console 1 2 3 Click the Start button. Move your mouse pointer over All Programs, then Accessories, then Communications, then Fax. Click Fax Console. Received faxes can be viewed in the Inbox. Sent faxes can be viewed in Sent Items. Fax troubleshooting If you are having trouble sending or receiving a fax, ensure that: · · · · Your computer is equipped with a working data/fax modem. An active phone line is connected to the line-in connector of your data/fax modem. Faxing software is installed and configured. Your printer is connected to the computer with a USB cable. 26 Usi n g th e p r in ter Creating other projects You can create other projects by following wizards provided in the software. Select a project from one of the following locations and follow the instructions on the screen. · · · From the Dell All-In-One Center Creative Tasks section. For help accessing the Dell All-In-One Center, see page 4. From the Print Properties I Want To menu. For help accessing Print Properties, see page 6. From the Dell Printer Solution Center How To tab. For help accessing the Dell Printer Solution Center, see page 8. U s i n g t h e p r i nt e r 27 w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m 28 Usi n g th e p r in ter 4 SECTION 4 Maintenance Ordering supplies Replacing the ink cartridges Aligning the ink cartridges Cleaning the ink cartridge nozzles w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Ordering supplies Your Dell Personal AIO Printer A920 comes with software installed to detect the ink levels in the printer. During a print job, a screen appears on your computer to warn you if the ink levels are low. To order more ink, follow the instructions on the screen or visit the Dell website at www.dell.com/supplies or www.dell.euro.com/supplies. Your printer has been designed to print using the following cartridges: Item: Black ink cartridge Color ink cartridge Part number: T0529 T0530 Refer to the setup documentation for help installing ink cartridges. Replacing the ink cartridges CAUTION: Before performing any of the procedures listed in this section, read and follow the Safety Instructions on page iv. 1 2 Make sure the printer is on. Lift the printer (scanner unit) until the scanner support keeps it open. The ink cartridge carrier moves and stops at the loading position unless the printer is busy. 3 4 5 Squeeze the tabs on the cartridge lids, and then lift the lids. Remove the old cartridges. Store them in an air-tight container or dispose of them. If you are installing new cartridges, remove the stickers and tape from the bottom of the cartridges. 30 M a i nt e n a nc e NOTICE: Do not touch the gold contact area on the cartridges. 6 7 Insert the new cartridges. Make sure the color ink cartridge is secure in the left carrier and the black cartridge is secure in the right carrier, and then snap the lids closed. Lift the printer (scanner unit) and push the scanner support back while lowering the printer (scanner unit) until it is closed. Aligning the ink cartridges There are two instances when you will align your ink cartridges: after installing cartridges and to improve print quality. To align the ink cartridges: 1 2 3 4 Load plain paper in the printer. For help, see page 12. Open the Dell Printer Solution Center. For help, see page 8. From the Maintenance tab, click Align to fix blurry edges. Click Print. An alignment page prints. To manually align your cartridges, select the best alignment values from the alignment page. a b 5 Find the number under the darkest arrow for each alignment group. Use the arrows in the Align Cartridges dialog box to select the number that matches the arrow you chose from the printed page. Once you have selected a number for each of the alignment groups, click OK. c NOTE: If the alignment page does not print, make sure you have completely removed the stickers and transparent tape from both ink cartridges, and then try to align the cartridges again. Maintenance 31 w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Cleaning the ink cartridge nozzles To improve print quality, you may need to clean the ink cartridge nozzles. Clean the nozzles when: · · · · · Characters are not printing completely. White dashes appear in graphics or printed text. Print is smudged or too dark. Colors on print jobs are faded or they differ from the colors on the screen. Vertical, straight lines are not smooth. To clean the nozzles: 1 2 3 4 Load plain paper in the printer. For help, see page 12. Open the Dell Printer Solution Center. For help, see page 8. From the Maintenance tab, click Clean to fix horizontal streaks. Click Print. A nozzle page prints, forcing ink through the nozzles to clean the clogged nozzles. Print your document again to verify your print quality has improved. If print quality has not improved, try cleaning the ink cartridge nozzles up to two more times. To further improve print quality, try wiping the ink cartridge nozzles and contacts (refer to your User's Guide), and then print your document again. 5