User manual DELL AXIM X51V

DellTM AximTM X51/X51v Owner's Manual w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. Abbreviations and Acronyms For a complete list of abbreviations and acronyms, see the "Glossary" on page 135. ____________________ Information in this document is subject to change without notice. © 2006 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Axim, TrueMobile, Dimension, Inspiron, OptiPlex, Latitude, Dell Precision, PowerApp, PowerVault, PowerEdge, PowerConnect, and DellNet are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks and XScale and StrataFlash are trademarks of Intel Corporation; Microsoft, Windows, Windows Media, and ActiveSync are registered trademarks and Windows Mobile is a trademark of Microsoft Corporation; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell Inc. under license. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. Models HCO3U, HC03UL, and HD04U March 2006 P/N NC341 Rev. A02 Contents Before You Begin . ..................... .................. 9 9 10 Related Information Contacting Dell . ..................... 1 Getting Started . .................... ................. ............... 37 37 39 39 41 42 42 44 45 46 Unpacking Your Device Front, Side, and Back Views Front and Side Views Back View . ................ ..................... .................... ........ Using the Battery . Installing and Removing the Battery Charging the Battery Using Your Axim ................ ..................... .... Changing the Display Mode on Your Device 2 Operating the Axim Using the Power Button Using the Stylus ................. ................. 47 47 47 ..................... Contents 3 Connecting to a Computer Using the Cradle ................ 48 48 50 51 52 52 53 53 53 54 .................. ............... Using the Sync Cable . Connecting to a Projector Using Cards ................ ....................... ................ ........... CompactFlash Cards Secure Digital Memory Cards Resetting the Axim Soft Reset . Hard Reset ................... ..................... ..................... Using Microsoft® Windows MobileTM Version 5.0 Software for Pocket PC Premium Edition Mobile 5.0 . . . . . . Status Icons Programs . ......... 56 56 57 57 58 59 60 61 62 63 63 64 ....................... ........................ .................. Program Buttons Switcher Bar .................... ........... Navigation Bar and Command Bar Pop-Up Menus ...................... ................ Searching for Information Backing Up Data . .................... ....... Backing Up and Synchronization of Data . Manual Back Up By Dragging Files . Confirming Backup .......... ................... 4 Contents Entering Information ................... ........ 64 65 66 67 67 68 68 69 72 72 73 73 74 74 75 75 76 Entering Text Using the Input Panel Typing With the Soft Keyboard Letter Recognizer Block Recognizer Transcriber ........... .................. .................. ..................... .................. ................. ............... Writing on the Screen Editing Written Text Creating a Drawing Editing a Drawing Using My Text Adjusting Settings Personal Tab System Tab Drawing on the Screen ................. .................. ............... Recording a Message .................... .................... .................... ..................... .................. Connections Tab 3 Communicating and Scheduling ....... ...... 77 77 78 79 79 79 80 81 81 About the Microsoft® ActiveSync® Program Installing and Using ActiveSync . ............ ........... About Microsoft® Pocket Outlook . Categories ........................ ................ Creating a Category . Calendar ......................... ............ ............ Using the Summary Screen . Creating Meeting Requests . Contents 5 Contacts ......................... .................. ............ 82 83 83 83 85 86 86 87 87 88 89 91 91 92 Finding a Contact Using the Summary Screen Tasks ........................... .......................... ........................ ......... ..... Notes . Messaging Synchronizing E-Mail Messages . Using the Message List Composing Messages Connecting Directly to an E-Mail Server . .............. ............... ..... Managing E-Mail Messages and Folders Notifications ....................... .................... ................... Beaming an Item . Using File Explorer 4 Getting Connected . Using Wi-Fi (802.11b) ................. 93 93 94 94 95 96 96 98 .................. ........... If the Network Card is Set Up If the Wireless Network is Broadcasting SSID . . . . If the Wireless Network is Not Broadcasting SSID . . Using Odyssey Client Adding a Network ............. ............. .................. ................. ...... Using Cisco® LEAP Wireless LAN Security 6 Contents Using Odyssey Client to Get a Certificate of Authority . . . . Using Infrared .............. 99 100 100 101 103 103 104 105 105 ..................... ....... Using Bluetooth® Wireless Technology Creating a Modem Connection Creating an Ethernet Connection Creating a VPN Connection Ending a Connection ............ ........... .............. .................. ....... Connecting Directly to an E-Mail Server Getting Help on Connecting .............. 5 Adding and Removing Programs Adding Programs Using Microsoft® ActiveSync® ...... 107 107 108 109 109 ............... ...... Downloading Programs From the Internet Adding a Program to the Start Menu Removing Programs ......... .................. 6 Using Companion Programs . Word Mobile Excel Mobile ......... 111 111 113 115 ...................... ...................... ......... Tips for Working in Excel Mobile Contents 7 PowerPoint Mobile MSN Messenger . Setting Up ................... 115 116 117 117 118 118 119 119 120 120 121 121 .................... ..................... .............. .............. .. Working With Contacts . Chatting With Contacts . Microsoft Windows Media® Player for Pocket PC . Using Internet Explorer Mobile Mobile Favorites . ............. .................... ................ .............. Conserving Memory Favorite Links Mobile Favorites Folder .................... ........ Browsing Mobile Favorites and the Web 7 Maintenance and Troubleshooting Maintaining the Axim Installing the Diagnostic Utility . Troubleshooting .... 123 123 123 124 127 .................. .......... ..................... ............ File Download Security Warning 8 Appendix ........................ ...................... 129 129 135 Specifications Glossary ......................... Index .............................. 137 8 Contents Before You Begin Related Information The following table guides you to the information you are looking for in the relevant device and computer documentation. What Are You Looking For? Find It Here: How to set up my device and The placemat setup diagram and the information on the accessories, DellTM Owner's Manual connectors, and buttons on my device Information on using my device Dell Owner's Manual and Pocket PC Help NOTE: To view Help, tap the Start button and tap Help. Dell Getting Started CD Additional programs that can be installed on my device Information on using programs on my Pocket PC Help and, if available, tap device Help within a specific program Connecting to and synchronizing with Dell Owner's Manual and Microsoft® a computer ActiveSync® Help on your computer To view Help, launch MS ActiveSync, click Help Microsoft ActiveSync Help. NOTE: For more ActiveSync help: http://www.microsoft.com/windows mobile/help/activesync/default.mspx Last-minute updates and detailed technical information Up-to-date information about your Pocket PC The readme files, located in the ActiveSync folder on the computer and on the Dell Getting Started CD. www.microsoft.com/windowsmobile and support.dell.com Before You Begin 9 What Are You Looking For? Find It Here: My Service Tag and/or Express Service Label located in the battery slot Code underneath the battery (remove the battery) Product Key Located on the COA (Certificate of Authenticity) label on the Getting Started CD Contacting Dell To contact Dell electronically, you can access the following websites: · · www.dell.com support.dell.com (support) For specific web addresses for your country, find the appropriate country section in the table below. NOTE: Toll-free numbers are for use within the country for which they are listed. NOTE: In certain countries, support specific to Dell XPSTM portable computers is available at a separate telephone number listed for participating countries. If you do not see a telephone number listed that is specific for XPS portable computers, you may contact Dell through the support number listed and your call will be routed appropriately. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator. 10 Before You Begin Country (City) International Access Code Country Code City Code Anguilla Argentina (Buenos Aires) International Access Code: 00 Country Code: 54 City Code: 11 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 800-335-0031 1-800-805-5924 General Support Website: www.dell.com.ar E-mail: us_latin_services@dell.com E-mail for desktop and portable computers: la-techsupport@dell.com E-mail for servers and EMC® storage products: la_enterprise@dell.com Customer Care Technical Support Technical Support Services Sales Antigua and Barbuda General Support toll-free: 0-800-444-0730 toll-free: 0-800-444-0733 toll-free: 0-800-444-0724 0-810-444-3355 toll-free: 800-1578 Aruba Australia (Sydney) International Access Code: 0011 Country Code: 61 City Code: 2 General Support Website: support.ap.dell.com E-mail: support.ap.dell.com/contactus General Support 13DELL-133355 Before You Begin 11 Country (City) International Access Code Country Code City Code Austria (Vienna) International Access Code: 900 Country Code: 43 City Code: 1 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: support.euro.dell.com E-mail: tech_support_central_europe@ dell.com Home/Small Business Sales Home/Small Business Fax Home/Small Business Customer Care Preferred Accounts/Corporate Customer Care Support for XPS portable computers only Home/Small Business Support for all other Dell computers Preferred Accounts/Corporate Support Switchboard 0820 240 530 00 0820 240 530 49 0820 240 530 14 0820 240 530 16 0820 240 530 81 0820 240 530 14 0660 8779 0820 240 530 00 toll-free: 1-866-2786818 1-800-534-3066 02 481 92 96 02 481 92 88 02 481 92 95 02 713 15 65 02 481 91 00 02 481 92 99 02 481 91 00 Bahamas Barbados Belgium (Brussels) International Access Code: 00 Country Code: 32 City Code: 2 General Support General Support Website: support.euro.dell.com Tech Support for XPS portable computers only Tech Support for all other Dell computers Tech Support Fax Customer Care Corporate Sales Fax Switchboard 12 Before You Begin Country (City) International Access Code Country Code City Code Bermuda Bolivia Brazil International Access Code: 00 Country Code: 55 City Code: 51 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers 1-800-342-0671 toll-free: 800-10-0238 General Support General Support Website: www.dell.com/br Customer Support, Tech Support Technical Support Fax Customer Care Fax Sales 0800 90 3355 51 481 5470 51 481 5480 0800 90 3390 toll-free: 1-866-2786820 604 633 4966 604 633 4888 604 633 4955 British Virgin Islands General Support Brunei Country Code: 673 Technical Support (Penang, Malaysia) Customer Care (Penang, Malaysia) Transaction Sales (Penang, Malaysia) Before You Begin 13 Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Canada (North York, Online Order Status: Ontario) www.dell.ca/ostatus International Access Code: 011 AutoTech (automated Hardware and Warranty Support) Customer Service (Home Sales/Small Business) Customer Service (med./large business, government) Customer Service (printers, projectors, televisions, handhelds, digital jukebox, and wireless) Hardware Warranty Support (Home Sales/Small Business) Hardware Warranty Support (med./large bus., government) Hardware Warranty Support (printers, projectors, televisions, handhelds, digital jukebox, and wireless) Sales (Home Sales/Small Business) Sales (med./large bus., government) Spare Parts Sales & Extended Service Sales Cayman Islands Chile (Santiago) Country Code: 56 City Code: 2 General Support Sales and Customer Support toll-free: 1-800-247-9362 toll-free: 1-800-847-4096 toll-free: 1-800-326-9463 toll-free: 1-800-847-4096 toll-free: 1-800-906-3355 toll-free: 1-800-387-5757 1-877-335-5767 toll-free: 1-800-387-5752 toll-free: 1-800-387-5755 1 866 440 3355 1-800-805-7541 toll-free: 1230-020-4823 14 Before You Begin Country (City) International Access Code Country Code City Code China (Xiamen) Country Code: 86 City Code: 592 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Technical Support website: support.dell.com.cn Technical Support E-mail: cn_support@dell.com Customer Care E-mail: customer_cn@dell.com Technical Support Fax Technical Support (DellTM DimensionTM and Inspiron) Technical Support (OptiPlexTM, LatitudeTM, and Dell PrecisionTM) Technical Support (servers and storage) Technical Support (projectors, PDAs, switches, routers, and so on) Technical Support (printers) Customer Care Customer Care Fax Home and Small Business Preferred Accounts Division Large Corporate Accounts GCP Large Corporate Accounts Key Accounts Large Corporate Accounts North Large Corporate Accounts North Government and Education Large Corporate Accounts East 592 818 1350 toll-free: 800 858 2968 toll-free: 800 858 0950 toll-free: 800 858 0960 toll-free: 800 858 2920 toll-free: 800 858 2311 toll-free: 800 858 2060 592 818 1308 toll-free: 800 858 2222 toll-free: 800 858 2557 toll-free: 800 858 2055 toll-free: 800 858 2628 toll-free: 800 858 2999 toll-free: 800 858 2955 toll-free: 800 858 2020 Before You Begin 15 Country (City) International Access Code Country Code City Code China (Xiamen) Country Code: 86 City Code: 592 (continued) Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 800 858 2669 toll-free: 800 858 2572 toll-free: 800 858 2355 toll-free: 800 858 2811 toll-free: 800 858 2621 980-9-15-3978 0800-012-0435 Large Corporate Accounts East Government and Education Large Corporate Accounts Queue Team Large Corporate Accounts South Large Corporate Accounts West Large Corporate Accounts Spare Parts Colombia Costa Rica Czech Republic (Prague) International Access Code: 00 Country Code: 420 General Support General Support Website: support.euro.dell.com E-mail: czech_dell@dell.com Technical Support Customer Care Fax Technical Fax Switchboard 22537 2727 22537 2707 22537 2714 22537 2728 22537 2711 16 Before You Begin Country (City) International Access Code Country Code City Code Denmark (Copenhagen) International Access Code: 00 Country Code: 45 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: support.euro.dell.com Technical Support for XPS portable computers only Technical Support for all other Dell computers Customer Care (Relational) Home/Small Business Customer Care Switchboard (Relational) Switchboard Fax (Relational) Switchboard (Home/Small Business) Switchboard Fax (Home/Small Business) 7010 0074 7023 0182 7023 0184 3287 5505 3287 1200 3287 1201 3287 5000 3287 5001 toll-free: 1-866-2786821 1-800-148-0530 toll-free: 999-119 01-899-753-0777 09 253 313 60 09 253 313 38 09 253 313 99 09 253 313 00 Dominica General Support Dominican Republic General Support Ecuador El Salvador Finland (Helsinki) International Access Code: 990 Country Code: 358 City Code: 9 General Support General Support Website: support.euro.dell.com Technical Support Customer Care Fax Switchboard Before You Begin 17 Country (City) International Access Code Country Code City Code France (Paris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4) Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: support.euro.dell.com Home and Small Business Technical Support for XPS portable computers only Technical Support for all other Dell computers Customer Care Switchboard Switchboard (calls from outside of France) Sales Fax Fax (calls from outside of France) Corporate Technical Support Customer Care Switchboard Sales Fax 0825 004 719 0825 338 339 01 55 94 71 00 01 55 94 71 00 01 55 94 71 01 0825 387 129 0825 387 270 0825 823 833 0825 004 700 04 99 75 40 00 0825 004 700 0825 004 701 04 99 75 40 01 18 Before You Begin Country (City) International Access Code Country Code City Code Germany (Langen) International Access Code: 00 Country Code: 49 City Code: 6103 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: support.euro.dell.com E-mail: tech_support_central_europe@dell. com Technical Support for XPS portable computers only Technical Support for all other Dell computers Home/Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care Public Accounts Customer Care Switchboard 06103 766-7222 06103 766-7200 0180-5-224400 06103 766-9570 06103 766-9420 06103 766-9560 06103 766-9555 06103 766-7000 00800-44 14 95 18 00800-44 14 00 83 2108129810 2108129811 2108129800 2108129812 toll-free: 1-866-5403355 1-800-999-0136 toll-free: 1-877-270-4609 Greece International Access Code: 00 Country Code: 30 Website: support.euro.dell.com Technical Support Gold Service Technical Support Switchboard Gold Service Switchboard Sales Fax Grenada Guatemala Guyana General Support General Support General Support Before You Begin 19 Country (City) International Access Code Country Code City Code Hong Kong International Access Code: 001 Country Code: 852 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: support.ap.dell.com Technical Support E-mail: HK_support@Dell.com Technical Support (Dimension and Inspiron) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerAppTM, PowerEdgeTM, PowerConnectTM, and PowerVaultTM) Customer Care Large Corporate Accounts Global Customer Programs Medium Business Division Home and Small Business Division 2969 3188 2969 3191 2969 3196 3416 0910 3416 0907 3416 0908 3416 0912 2969 3105 India E-mail: india_support_desktop@dell.com india_support_notebook@dell.com india_support_Server@dell.com Technical Support Sales (Large Corporate Accounts) Sales (Home and Small Business) 1600338045 and 1600448046 1600 33 8044 1600 33 8046 20 Before You Begin Country (City) International Access Code Country Code City Code Ireland (Cherrywood) International Access Code: 00 Country Code: 353 City Code: 1 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: support.euro.dell.com E-mail: dell_direct_support@dell.com Technical Support for XPS portable computers only Technical Support for all other Dell computers U.K. Technical Support (dial within U.K. only) Home User Customer Care Small Business Customer Care U.K. Customer Care (dial within U.K. only) Corporate Customer Care Corporate Customer Care (dial within U.K. only) Ireland Sales U.K. Sales (dial within U.K. only) Fax/Sales Fax Switchboard 1850 200 722 1850 543 543 0870 908 0800 01 204 4014 01 204 4014 0870 906 0010 1850 200 982 0870 907 4499 01 204 4444 0870 907 4000 01 204 0103 01 204 4444 Before You Begin 21 Country (City) International Access Code Country Code City Code Italy (Milan) International Access Code: 00 Country Code: 39 City Code: 02 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: support.euro.dell.com Home and Small Business Technical Support Customer Care Fax Switchboard Corporate Technical Support Customer Care Fax Switchboard 02 577 826 90 02 577 825 55 02 575 035 30 02 577 821 1-800-682-3639 02 577 826 90 02 696 821 14 02 696 821 13 02 696 821 12 Jamaica General Support (dial from within Jamaica only) 22 Before You Begin Country (City) International Access Code Country Code City Code Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: support.jp.dell.com Technical Support (servers) Technical Support outside of Japan (servers) Technical Support (Dimension and Inspiron) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision, OptiPlex, and Latitude) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Technical Support (PDAs, projectors, printers, routers) Technical Support outside of Japan (PDAs, projectors, printers, routers) Faxbox Service 24-Hour Automated Order Service Customer Care Business Sales Division (up to 400 employees) Preferred Accounts Division Sales (over 400 employees) Large Corporate Accounts Sales (over 3500 employees) toll-free: 0120-198-498 81-44-556-4162 toll-free: 0120-198-226 81-44-520-1435 toll-free:0120-198-433 81-44-556-3894 toll-free: 0120-981-690 81-44-556-3468 044-556-3490 044-556-3801 044-556-4240 044-556-1465 044-556-3433 044-556-3430 Before You Begin 23 Country (City) International Access Code Country Code City Code Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44 (continued) Korea (Seoul) International Access Code: 001 Country Code: 82 City Code: 2 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers 044-556-1469 Public Sales (government agencies, educational institutions, and medical institutions) Global Segment Japan Individual User Switchboard E-mail: krsupport@dell.com Support Support (Dimension, PDA, Electronics and Accessories) Sales Fax Switchboard 044-556-3469 044-556-1760 044-556-4300 toll-free: 080-200-3800 toll-free: 080-200-3801 toll-free: 080-200-3600 2194-6202 2194-6000 512 728-4093 512 728-3619 512 728-3883 Latin America Customer Technical Support (Austin, Texas, U.S.A.) Customer Service (Austin, Texas, U.S.A.) Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) Sales (Austin, Texas, U.S.A.) SalesFax (Austin, Texas, U.S.A.) 512 728-4397 512 728-4600 or 512 728-3772 Luxembourg International Access Code: 00 Country Code: 352 Website: support.euro.dell.com Support Home/Small Business Sales Corporate Sales Customer Care Fax 342 08 08 075 +32 (0)2 713 15 96 26 25 77 81 +32 (0)2 481 91 19 26 25 77 82 24 Before You Begin Country (City) International Access Code Country Code City Code Macao Country Code: 853 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 0800 105 34 160 910 29 693 115 Technical Support Customer Service (Xiamen, China) Transaction Sales (Xiamen, China) Malaysia (Penang) International Access Code: 00 Country Code: 60 City Code: 4 Website: support.ap.dell.com Technical Support (Dell Precision, OptiPlex, and Latitude) Technical Support (Dimension, Inspiron, and Electronics and Accessories) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Transaction Sales Corporate Sales toll-free: 1 800 880 193 toll-free: 1 800 881 306 toll-free: 1800 881 386 toll-free: 1800 881 306 (option 6) toll-free: 1 800 888 202 toll-free: 1 800 888 213 001-877-384-8979 or 001-877-269-3383 50-81-8800 or 01-800-888-3355 001-877-384-8979 or 001-877-269-3383 50-81-8800 or 01-800-888-3355 toll-free: 1-866-278-6822 001-800-882-1519 Mexico International Access Code: 00 Country Code: 52 Customer Technical Support Sales Customer Service Main Montserrat General Support Netherlands Antilles General Support Before You Begin 25 Country (City) International Access Code Country Code City Code Netherlands (Amsterdam) International Access Code: 00 Country Code: 31 City Code: 20 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: support.euro.dell.com Technical Support for XPS portable computers only Technical Support for all other Dell computers Technical Support Fax Home/Small Business Customer Care Relational Customer Care Home/Small Business Sales Relational Sales Home/Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax 020 674 45 94 020 674 45 00 020 674 47 66 020 674 42 00 020 674 4325 020 674 55 00 020 674 50 00 020 674 47 75 020 674 47 50 020 674 50 00 020 674 47 50 26 Before You Begin Country (City) International Access Code Country Code City Code New Zealand International Access Code: 00 Country Code: 64 Nicaragua Norway (Lysaker) International Access Code: 00 Country Code: 47 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: support.ap.dell.com E-mail: support.ap.dell.com/contactus General Support General Support Website: support.euro.dell.com Technical Support for XPS portable computers only Technical Support for all other Dell products Relational Customer Care Home/Small Business Customer Care Switchboard Fax Switchboard 815 35 043 671 16882 671 17575 23162298 671 16800 671 16865 001-800-507-0962 0800-50-669 0800 441 567 001-800-220-1006 Panama Peru Poland (Warsaw) International Access Code: 011 Country Code: 48 City Code: 22 General Support General Support Website: support.euro.dell.com E-mail: pl_support_tech@dell.com Customer Service Phone Customer Care Sales Customer Service Fax Reception Desk Fax Switchboard 57 95 700 57 95 999 57 95 999 57 95 806 57 95 998 57 95 999 Before You Begin 27 Country (City) International Access Code Country Code City Code Portugal International Access Code: 00 Country Code: 351 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: support.euro.dell.com Technical Support Customer Care Sales 707200149 800 300 413 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 21 424 01 12 1-800-805-7545 toll-free: 1-877-441-4731 1-800-882-1521 toll-free: 1-877-270-4609 Fax Puerto Rico St. Kitts and Nevis St. Lucia St. Vincent and the Grenadines Singapore (Singapore) International Access Code: 005 Country Code: 65 General Support General Support General Support General Support Website: support.ap.dell.com Technical Support (Dimension, Inspiron, and Electronics and Accessories) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care toll-free: 1800 394 7430 toll-free: 1800 394 7488 toll-free: 1800 394 7478 toll-free: 1 800 394 7430 (option 6) toll-free: 1 800 394 7412 toll-free: 1 800 394 7419 Transaction Sales Corporate Sales 28 Before You Begin Country (City) International Access Code Country Code City Code Slovakia (Prague) International Access Code: 00 Country Code: 421 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: support.euro.dell.com E-mail: czech_dell@dell.com Technical Support Customer Care Fax Tech Fax Switchboard (Sales) 02 5441 5727 420 22537 2707 02 5441 8328 02 5441 8328 02 5441 7585 South Africa (Johannesburg) International Access Code: 09/091 Country Code: 27 City Code: 11 Website: support.euro.dell.com E-mail: dell_za_support@dell.com Gold Queue Technical Support Customer Care Sales Fax Switchboard 011 709 7713 011 709 7710 011 709 7707 011 709 7700 011 706 0495 011 709 7700 604 633 4810 Southeast Asian and Technical Support, Customer Pacific Countries Service, and Sales (Penang, Malaysia) Before You Begin 29 Country (City) International Access Code Country Code City Code Spain (Madrid) International Access Code: 00 Country Code: 34 City Code: 91 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: support.euro.dell.com Home and Small Business Technical Support Customer Care Sales Switchboard Fax Corporate Technical Support Customer Care Switchboard Fax 902 100 130 902 115 236 91 722 92 00 91 722 95 83 0771 340 340 08 590 05 199 08 590 05 642 08 587 70 527 20 140 14 44 08 590 05 594 08 590 05 185 902 100 130 902 118 540 902 118 541 902 118 541 902 118 539 Sweden (Upplands Vasby) International Access Code: 00 Country Code: 46 City Code: 8 Website: support.euro.dell.com Technical Support for XPS portable computers only Technical Support for all other Dell products Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support Technical Support Fax Sales 30 Before You Begin Country (City) International Access Code Country Code City Code Switzerland (Geneva) International Access Code: 00 Country Code: 41 City Code: 22 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: support.euro.dell.com E-mail: Tech_support_central_Europe@ dell.com Technical Support for XPS portable computers only Technical Support (Home and Small Business) for all other Dell products Technical Support (Corporate) Customer Care (Home and Small Business) Customer Care (Corporate) Fax Switchboard 0848 33 88 57 0844 811 411 0844 822 844 0848 802 202 0848 821 721 022 799 01 90 022 799 01 01 Taiwan International Access Code: 002 Country Code: 886 Website: support.ap.dell.com E-mail: ap_support@dell.com Technical Support (OptiPlex, Latitude, Inspiron, Dimension, and Electronics and Accessories) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Transaction Sales Corporate Sales toll-free: 00801 86 1011 toll-free: 00801 60 1256 toll-free: 00801 60 1250 (option 5) toll-free: 00801 65 1228 toll-free: 00801 651 227 Before You Begin 31 Country (City) International Access Code Country Code City Code Thailand International Access Code: 001 Country Code: 66 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: support.ap.dell.com Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Corporate Sales Transaction Sales toll-free: 1800 0060 07 toll-free: 1800 0600 09 toll-free: 1800 006 007 (option 7) toll-free: 1800 006 009 toll-free: 1800 006 006 1-800-805-8035 toll-free: 1-866-540-3355 Trinidad/Tobago Turks and Caicos Islands General Support General Support 32 Before You Begin Country (City) International Access Code Country Code City Code U.K. (Bracknell) International Access Code: 00 Country Code: 44 City Code: 1344 Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: support.euro.dell.com Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp E-mail: dell_direct_support@dell.com Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support for XPS portable computers only Technical Support (direct and general) for all other products Global Accounts Customer Care Home and Small Business Customer Care Corporate Customer Care Preferred Accounts (500­5000 employees) Customer Care Central Government Customer Care Local Government & Education Customer Care Health Customer Care Home and Small Business Sales Corporate/Public Sector Sales Home and Small Business Fax 0870 908 0500 0870 366 4180 0870 908 0800 01344 373 186 0870 906 0010 01344 373 185 0870 906 0010 01344 373 193 01344 373 199 01344 373 194 0870 907 4000 01344 860 456 0870 907 4006 toll-free: 000-413-5982521 Uruguay General Support Before You Begin 33 Country (City) International Access Code Country Code City Code U.S.A. (Austin, Texas) International Access Code: 011 Country Code: 1 Department Name or Service Area, Website and E-Mail Address