User manual DELL DIMENSION 3100C

DellTM DimensionTM 3100C Owner's Manual Service Tag FlexBay for optional floppy drive or Media Card Reader CD or DVD activity light CD or DVD eject button headphone connector USB 2.0 connectors (2) diagnostic lights hard drive activity light power button cover latch release power connector audio connectors USB 2.0 connectors (4) network adapter card slots for PCI (2), PCI Express x1 (1) VGA video connector (integrated) Model DCNE w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. If you purchased a DellTM n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable. ____________________ Information in this document is subject to change without notice. © 2005 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, DellNet, and PowerConnect are trademarks of Dell Inc.; Intel and Pentium are registered trademarks of Intel Corporation; Microsoft, Windows, and Outlook are registered trademarks of Microsoft Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. Model DCNE June 2006 P/N NF132 Rev. A01 Contents Finding Information ................................ 9 1 Setting Up and Using Your Computer Setting Up a Printer ............................... ......................... ......................... 13 13 13 14 15 16 17 18 18 18 19 20 20 22 22 22 23 23 23 24 25 Printer Cable . . . . . . . Connecting a USB Printer. Connecting to the Internet . ........................... .................... Setting Up Your Internet Connection Playing CDs and DVDs . ............................. ........................... ........................... Adjusting the Volume . Adjusting the Picture . Copying CDs and DVDs. ............................. ........................ ........................ ........................ ..................... .................... How to Copy a CD or DVD. . Using Blank CDs and DVDs . Helpful Tips . . . . . . . . . Using a Media Card Reader (Optional) Setting Up a Home and Office Network . Connecting to a Network Adapter Network Setup Wizard . . . . . . Power Management ..................... ..................... ............................... ......................... ......................... ......................... Standby Mode . . . . . . Hibernate Mode. . . . . . Power Options Properties Hyper-Threading . ................................ 2 Solving Problems Troubleshooting Tips . Battery Problems. .............................. 27 27 ................................ Contents 3 Drive Problems . ................................. ........................ ........................ .................... 27 28 29 29 30 31 32 32 32 32 33 33 33 33 34 34 35 36 36 37 38 39 39 40 40 40 41 CD and DVD drive problems Hard drive problems . . . . E-Mail, Modem, and Internet Problems . Error Messages ................................. .......................... Media Card Reader Problems Keyboard Problems ............................... ........................ .... .... .... .... .... .... .... Lockups and Software Problems The computer does not start up . . . . . . . . . . . . . . . . . . The computer stops responding . . . . . . . . . . . . . . . . . . A program stops responding . . . . . . . . . . . . . . . . . . . . A program crashes repeatedly . . . . . . . . . . . . . . . . . . . A program is designed for an earlier Windows operating system . A solid blue screen appears . . . . . . . . . . . . . . . . . . . . Other software problems . . . . . . . . . . . . . . . . . . . . . . Memory Problems Mouse Problems . ................................ ................................ ............................... Network Problems . Power Problems ................................. ................................ ................................ ......................... ........................ ........................ Printer Problems . Scanner Problems Sound and Speaker Problems . No sound from speakers . . No sound from headphones Video and Monitor Problems .......................... ...................... ...................... If the screen is blank . . . . . . If the screen is difficult to read . 3 Advanced Troubleshooting Diagnostic Lights. Dell Diagnostics ................................ 43 46 46 ................................. ........................ Dell Diagnostics Main Menu 4 Contents Drivers ...................................... ............................ ............................ ............................ ............. 47 47 48 48 49 49 50 51 52 What Is a Driver? . . Identifying Drivers . Reinstalling Drivers . Resolving Software and Hardware Incompatibilities Restoring Your Operating System ® ® ........................ ............. ............. ............. Using Microsoft Windows XP System Restore Using DellTM PC Restore by Symantec . . . . . . Removing Dell PC Restore . . . . . . . . . . . . 4 Removing and Installing Parts Before You Begin. ................................ .................. .................. .................. 53 53 53 54 55 57 58 59 61 62 62 64 66 66 71 71 71 72 72 73 73 77 Contents Recommended Tools . . . . . . . . . . Turning Off Your Computer . . . . . . . Before Working Inside Your Computer . Front View of the Computer Back View of the Computer ........................... ........................... ......................... ......................... Removing the Computer Cover. Inside View of Your Computer . System Board Components. Memory. ........................... ..................................... .......................... .......................... .......................... DDR2 Memory Overview Installing Memory. . . . Removing Memory . . . Cards ....................................... ...................................... ............... ............... ............... ............... ............... Drives. IDE Drive Addressing . . . . . . . . . . . . . Connecting Drive Cables . . . . . . . . . . . Drive Interface Connectors . . . . . . . . . . Power Cable Connector . . . . . . . . . . . Connecting and Disconnecting Drive Cables. Hard Drive .................................... ................................... Floppy Drive 5 Media Card Reader ............................... ...................... ...................... 79 79 81 81 82 82 83 83 84 Removing a Media Card Reader Installing a Media Card Reader. DVD Drive .................................... ........................... ........................... Removing a DVD Drive Installing a DVD Drive. Battery ...................................... ........................... ......................... Replacing the Battery. Replacing the Computer Cover 5 Appendix Specifications System Setup . .................................. .................................. ........................... ........................... ........................... ........................... .............. 87 91 91 91 92 95 97 97 98 98 99 99 99 99 100 100 100 101 101 101 101 102 102 Overview . . . . . . . Entering System Setup System Setup Options. Boot Sequence . . . . Clearing Forgotten Passwords and CMOS Settings. Jumper Locations . . . . . . Clearing Password Settings Clearing CMOS Settings . . Cleaning Your Computer . ........................ ........................ ........................ ............................ ..................... ..................... ..................... .................... .................. ......... ......... Computer, Keyboard, and Monitor Mouse. . . . . . . . . . . . . . . Floppy Drive . . . . . . . . . . . . CDs and DVDs. . . . . . . . . . . Dell Technical Support Policy (U.S. Only) . Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals. . FCC Notices (U.S. Only) ............................ ...................... ...................... ...................... Class A . . . . . . . . . . . . Class B . . . . . . . . . . . . FCC Identification Information Contacting Dell. ................................ 6 Contents Glossary Index . ..................................... 121 131 ....................................... Contents 7 8 Contents Finding Information NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer. What Are You Looking For? · · · · · · Warranty information Terms and Conditions (U.S. only) Safety instructions Regulatory information Ergonomics information End User License Agreement Find It Here DellTM Product Information Guide · How to set up my computer Setup Diagram Finding Information 9 www.dell.com | support.dell.com What Are You Looking For? · Service Tag and Express Service Code · Microsoft Windows License Label Find It Here Service Tag and Microsoft® Windows® License These labels are located on your computer. · Use the Service Tag to identify your computer when you use support.dell.com or contact technical support. · Enter the Express Service Code to direct your call when contacting technical support. · Solutions -- Troubleshooting hints and tips, articles from technicians, and online courses, frequently asked questions · Community -- Online discussion with other Dell customers · Upgrades -- Upgrade information for components, such as memory, the hard drive, and the operating system · Customer Care -- Contact information, service call and order status, warranty, and repair information · Service and support -- Service call status and support history, service contract, online discussions with technical support · Reference -- Computer documentation, details on my computer configuration, product specifications, and white papers · Downloads -- Certified rivers, patches, and software updates · Desktop System Software (DSS)-- If you reinstall the operating system for your computer, you should also reinstall the DSS utility. DSS provides critical updates for your operating system and support for DellTM 3.5-inch USB floppy drives, Intel® Pentium® M processors, optical drives, and USB devices. DSS is necessary for correct operation of your Dell computer. The software automatically detects your computer and operating system and installs the updates appropriate for your configuration. Dell Support Website -- support.dell.com NOTE: Select your region to view the appropriate support site. NOTE: Corporate, government, and education customers can also use the customized Dell Premier Support website at premier.dell.com. To download Desktop System Software: 1 Go to support.dell.com and click Downloads. 2 Enter your Service Tag or product model. 3 In the Download Category drop-down menu, click All. 4 Select the operating system and operating system language for your computer, and click Submit. 5 Under Select a Device, scroll to System and Configuration Utilities, and click Dell Desktop System Software. 10 Finding Information What Are You Looking For? · How to use Windows XP · How to work with programs and files · How to personalize my desktop Find It Here Windows Help and Support Center 1 Click the Start button and click Help and Support. 2 Type a word or phrase that describes your problem and click the arrow icon. 3 Click the topic that describes your problem. 4 Follow the instructions on the screen. Finding Information 11 www.dell.com | support.dell.com 12 Finding Information Setting Up and Using Your Computer Setting Up a Printer NOTICE: Complete the operating system setup before you connect a printer to the computer. See the documentation that came with the printer for setup information, including how to: · · · · Obtain and install updated drivers Connect the printer to the computer Load paper and install the toner or ink cartridge Contact the printer manufacturer for technical assistance Printer Cable Your printer connects to your computer with a USB cable. Your printer may not come with a printer cable, so if you purchase a cable separately, ensure that it is compatible with your printer. If you purchased a printer cable at the same time you purchased your computer, the cable may arrive in the computer box. Connecting a USB Printer NOTE: You can connect USB devices while the computer is turned on. 1 Complete the operating system setup, if you have not already done so. 2 Install the printer driver, if necessary. See the documentation that came with your printer. 3 Attach the USB printer cable to the USB connectors on the computer and the printer. The USB connectors only fit into the ports when correctly oriented. Setting Up and Using Your Computer 13 www.dell.com | support.dell.com USB connector on computer USB printer cable USB connector on printer Connecting to the Internet NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP), such as AOL or MSN. Your ISP will offer one or more of the following Internet connection options: · · Dial-up connections that provide Internet access through a telephone line. Dial-up connections are considerably slower than DSL and cable modem connections. DSL connections that provide high-speed Internet access through your existing telephone line. With a DSL connection, you can access the Internet and use your telephone on the same line simultaneously. Cable modem connections that provide high-speed Internet access through your local cable TV line. · If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection. If you are using a DSL or cable modem connection, contact your ISP for setup instructions. 14 Setting Up and Using Your Computer Setting Up Your Internet Connection To set up an AOL or MSN connection: 1 Save and close any open files, and exit any open programs. 2 Double-click the MSN Explorer or AOL icon on the Microsoft® Windows® desktop. 3 Follow the instructions on the screen to complete the setup. If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up an Internet connection with a different ISP: 1 Save and close any open files, and exit any open programs. 2 Click the Start button and click Internet Explorer. The New Connection Wizard appears. 3 Click Connect to the Internet. 4 In the next window, click the appropriate option: · · · If you do not have an ISP and want to select one, click Choose from a list of Internet service providers (ISPs). If you have already obtained setup information from your ISP but you did not receive a setup CD, click Set up my connection manually. If you have a CD, click Use the CD I got from an ISP. 5 Click Next. If you selected Set up my connection manually, continue to step 6. Otherwise, follow the instructions on the screen to complete the setup. NOTE: If you do not know which type of connection to select, contact your ISP. 6 Click the appropriate option under How do you want to connect to the Internet?, and then click Next. 7 Use the setup information provided by your ISP to complete the setup. If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on page 29. If you cannot connect to the Internet but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later. Setting Up and Using Your Computer 15 www.dell.com | support.dell.com Playing CDs and DVDs NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray closed when you are not using the drive. NOTICE: Do not move the computer when you are playing CDs or DVDs. 1 Press the eject button on the front of the drive. 2 Place the disc, label side up in the center of the tray 3 Press the disc into the center of the tray until it clicks into place. 4 Press the eject button or gently push in the tray. To format CDs for storing data, to create music CDs, or to copy CDs, see the CD software that came with your computer. NOTE: Ensure that you follow all copyright laws when you create CDs. A CD player includes the following basic buttons: Play Move backward within the current track Pause Move forward within the current track Stop 16 Setting Up and Using Your Computer Go to the previous track Eject Go to the next track A DVD player includes the following basic buttons: Stop Restart the current chapter Play Fast forward Pause Fast reverse Advance a single frame while in pause mode Go to the next title or chapter Continuously play the current title or chapter Go to the previous title or chapter Eject For more information on playing CDs or DVDs, click Help on the CD or DVD player (if available). Adjusting the Volume NOTE: When the speakers are muted, you do not hear the CD or DVD playing. 1 Click the Start button, point to All Programs Accessories Entertainment, and then click Volume Control. 2 In the Volume Control window, click and drag the bar in the Volume Control column and slide it up or down to increase or decrease the volume. For more information on volume control options, click Help in the Volume Control window. Setting Up and Using Your Computer 17 www.dell.com | support.dell.com Adjusting the Picture If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback, adjust the display properties: 1 Click the Start button and click Control Panel. 2 Under Pick a category, click Appearance and Themes. 3 Under Pick a task..., click Change the screen resolution. 4 In the Display Properties window, click and drag the bar in Screen resolution to change the setting to 800 by 600 pixels. 5 Click the drop-down menu under Color quality, and then click Medium (16 bit). 6 Click OK. Copying CDs and DVDs NOTE: Ensure that you observe all copyright laws when creating CDs or DVDs. This section applies only to computers that have a CD-RW, DVD+/-RW, or CD-RW/DVD (combo) drive. NOTE: The types of CD or DVD drives offered by Dell may vary by country. The following instructions explain how to make an exact copy of a CD or DVD. You can also use Sonic DigitalMedia for other purposes, such as creating music CDs from audio files stored on your computer or backing up important data. For help, open Sonic DigitalMedia and then click the question mark icon in the upper-right corner of the window. How to Copy a CD or DVD NOTE: CD-RW/DVD combo drives cannot write to DVD media. If you have a CD-RW/DVD combo drive and you experience recording problems, check for available software patches on the Sonic support website at www.sonic.com. The DVD-writable drives installed in DellTM computers can write to and read DVD+/-R, DVD+/-RW and DVD+R DL (dual layer) media, but cannot write to and may not read DVD-RAM or DVD-R DL media. NOTE: Most commercial DVDs have copyright protection and cannot be copied using Sonic DigitalMedia. 1 Click the Start button, point to All Programs Sonic DigitalMedia Projects, and then click Copy. 2 Under the Copy tab, click Disc Copy. 18 Setting Up and Using Your Computer 3 To copy the CD or DVD: · If you have one CD or DVD drive, ensure that the settings are correct and click the Disc Copy button. The computer reads your source CD or DVD and copies the data to a temporary folder on your computer hard drive. When prompted, insert a blank CD or DVD into the drive and click OK. · If you have two CD or DVD drives, select the drive into which you have inserted your source CD or DVD and click the Disc Copy button. The computer copies the data from the source CD or DVD to the blank CD or DVD. Once you have finished copying the source CD or DVD, the CD or DVD that you have created automatically ejects. Using Blank CDs and DVDs CD-RW drives can write to CD recording media only (including high-speed CD-RW) while DVD-writable drives can write to both CD and DVD recording media. Use blank CD-Rs to record music or permanently store data files. After creating a CD-R, you cannot write to that CD-R again (see the Sonic documentation for more information). Use blank CD-RWs to write to CDs or to erase, rewrite, or update data on CDs. Blank DVD+/-Rs can be used to permanently store large amounts of information. After you create a DVD+/-R disc, you may not be able to write to that disc again if the disc is "finalized" or "closed" during the final stage of the disc creation process. Use blank DVD+/-RWs if you plan to erase, rewrite, or update information on that disc later. CD-Writable Drives Media Type CD-R CD-RW DVD-Writable Drives Media Type CD-R CD-RW DVD+R DVD-R DVD+RW DVD-RW DVD+R DL Read Yes Yes Yes Yes Yes Yes Yes Write Yes Yes Yes Yes Yes Yes Yes Rewritable No Yes No No Yes Yes No Read Yes Yes Write Yes Yes Rewritable No Yes Setting Up and Using Your Computer 19 www.dell.com | support.dell.com Media Type DVD-R DL DVD-RAM Read Maybe Maybe Write No No Rewritable No No Helpful Tips · · · · · Use Microsoft® Windows® Explorer to drag and drop files to a CD-R or CD-RW only after you start Sonic DigitalMedia and open a DigitalMedia project. Use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs do not play in most home or car stereos. You cannot create audio DVDs with Sonic DigitalMedia. Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed. Commercially available DVD players used in home theater systems may not support all available DVD formats. For a list of formats supported by your DVD player, see the documentation provided with your DVD player or contact the manufacturer. Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a 650-MB file to a blank 650-MB CD. The CD-RW drive needs 1­2 MB of the blank space to finalize the recording. Use a blank CD-RW to practice CD recording until you are familiar with CD recording techniques. If you make a mistake, you can erase the data on the CD-RW and try again. You can also use blank CD-RWs to test music file projects before you record the project permanently to a blank CD-R. See the Sonic website at www.sonic.com for additional information. · · · Using a Media Card Reader (Optional) Use the Media Card Reader to transfer data directly to your computer. The Media Card Reader supports the following memory types: · · · · · · · xD-Picture Card SmartMedia (SMC) CompactFlash Type I and II (CF I/II) MicroDrive Card SecureDigital Card (SD) MultiMediaCard (MMC) Memory Stick (MS/MS Pro) 20 Setting Up and Using Your Computer For information on installing a Media Card Reader, see "Installing a Media Card Reader" on page 81. xD-Picture Card and SmartMedia (SMC) CompactFlash Type I and II (CF I/II) and MicroDrive Card Memory Stick (MS/MS Pro) SecureDigital Card (SD)/ MultiMediaCard (MMC) To use the Media Card Reader: 1 Check the media or card to determine the proper orientation for insertion. 2 Slide the media or card into the appropriate slot until it is completely seated in the connector. If you encounter resistance, do not force the media or card. Check the card orientation and try again. Setting Up and Using Your Computer 21 www.dell.com | support.dell.com Setting Up a Home and Office Network Connecting to a Network Adapter NOTICE: Plug the network cable into the network adapter connector on the computer. Do not plug the network cable into the modem connector on the computer. NOTICE: Do not plug a network cable into a telephone wall jack. 1 Connect the network cable to the network adapter connector on the back of your computer. Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure. 2 Connect the other end of the network cable to a network device. network adapter connector on computer network adapter connector network device network cable Network Setup Wizard The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office. 1 Click the Start button, point to All Programs Accessories Communications, and then click Network Setup Wizard. 2 On the welcome screen, click Next. 3 Click Checklist for creating a network. NOTE: Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows XP. 4 Complete the checklist and required preparations. 5 Return to the Network Setup Wizard and follow the instructions on the screen. 22 Setting Up and Using Your Computer Power Management The Microsoft® Windows® XP power management features can reduce the amount of electricity your computer uses when it is on and you are not using it. You can reduce power to just the monitor or the hard drive, or you can use standby mode or hibernate mode to reduce power to the entire computer. When the computer exits from a power conservation mode, the Windows desktop is restored to the state it was in before it entered the mode. NOTE: Windows XP Professional includes security and networking features not available in Windows XP Home Edition. When a Windows XP Professional computer is connected to a network, different options related to security and networking appear in certain windows. Standby Mode Standby mode conserves power by turning off the display and the hard drive after a time-out. When the computer exits from standby mode, it returns to the operating state it was in before it entered standby mode. To set standby mode to automatically activate after a defined period of inactivity: 1 Click the Start button and click Control Panel. 2 Under Pick a category, click Performance and Maintenance. 3 Under or pick a Control Panel icon, click Power Options. To immediately activate standby mode without a period of inactivity, click the Start button, click Turn Off Computer, and then click Stand by. To exit from standby mode, press a key on the keyboard or move the mouse. NOTICE: If your computer loses power while in standby mode, it may lose data. Hibernate Mode Hibernate mode conserves power by copying system data to a reserved area on the hard drive and then completely turning off the computer. When the computer exits from hibernate mode, the desktop is restored to the state it was in before it entered hibernate mode. To activate hibernate mode: 1 Click the Start button and click Control Panel. 2 Under Pick a category, click Performance and Maintenance. 3 Under or pick a Control Panel icon, click Power Options. 4 Define your hibernate settings on the Power Schemes tab, Advanced tab, and Hibernate tab. To exit from hibernate mode, press the power button. The computer may take a short time to exit from hibernate mode. Pressing a key on the keyboard or moving the mouse does not bring the computer out of hibernation, because the keyboard and the mouse do not function when the computer is in hibernate mode. Setting Up and Using Your Computer 23 www.dell.com | support.dell.com Because hibernate mode requires a special file on your hard drive with enough disk space to store the contents of the computer memory, Dell creates an appropriately sized hibernate mode file before shipping the computer to you. If the computer's hard drive becomes corrupted, Windows XP recreates the hibernate file automatically. Power Options Properties Define your standby mode settings, hibernate mode settings, and other power settings in the Power Options Properties window. To access the Power Options Properties window: 1 Click the Start button and click Control Panel. 2 Under Pick a category, click Performance and Maintenance. 3 Under or pick a Control Panel icon, click Power Options. 4 Define your power settings on the Power Schemes tab, Advanced tab, and Hibernate tab. Power Schemes Tab Each standard power setting is called a scheme. If you want to select one of the standard Windows schemes installed on your computer, choose a scheme from the Power schemes drop-down menu. The settings for each scheme appear in the fields below the scheme name. Each scheme has different settings for starting standby mode or hibernate mode, turning off the monitor, and turning off the hard drive. The Power schemes drop-down menu displays the following schemes: · · · · · Always On (default) -- If you want to use your computer with no power conservation. Home/Office Desk -- If you use your computer as a home or office computer and you require minimal power conservation. Presentation -- If you want your computer to run without interruption (using no power conservation). Minimal Power Management -- If you want your computer to run with minimal power conservation. Max Battery -- If your computer is a portable computer and you run your computer from batteries for extended periods of time. If you want to change the default settings for a scheme, click the drop-down menu in the Turn off monitor, Turn off hard disks, System stand by, or System hibernates field, and then select a timeout from the displayed list. Changing the time-out for a scheme field permanently changes the default settings for that scheme, unless you click Save As and enter a new name for the changed scheme. NOTICE: If you set the hard drive (hard disk) to time-out before the monitor does, your computer may appear to be locked up. To recover, press any key on the keyboard or click the mouse. To avoid this problem, always set the monitor to time-out before the hard drive. 24 Setting Up and Using Your Computer Advanced Tab The Advanced tab allows you to: · · · Place the power options icon in the Windows taskbar for quick access. Set the computer to prompt you for your Windows password before the computer exits from standby mode or hibernate mode. Program the power button to activate standby mode, activate hibernate mode, or turn off the computer. To program these functions, select an option from the corresponding drop-down menu and click OK. Hibernate Tab The Hibernate tab allows you to enable hibernate mode. If you want to use the hibernate settings you defined on the Power Schemes tab, click the Enable hibernate support check box on the Hibernate tab. For more information on power management options: 1 Click the Start button and click Help and Support. 2 In the Help and Support window, click Performance and maintenance. 3 In the Performance and maintenance window, click Conserving power on your computer. Hyper-Threading NOTE: Not all processors support hyper-threading technology. Hyper-Threading is an Intel® technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors, capable of performing certain tasks simultaneously. It is recommended that you use the Microsoft® Windows® XP Service Pack 1 (SP1) or later operating system because Windows XP is optimized to take advantage of Hyper-Threading technology. While many programs can benefit from Hyper-Threading, some programs have not been optimized for Hyper-Threading and may require an update from the software manufacturer. Contact the software manufacturer for updates and information about using Hyper-Threading with your software. To determine if your computer is using Hyper-Threading technology: 1 Click the Start button, right-click My Computer, and then click Properties. 2 Click Hardware and click Device Manager. 3 In the Device Manager window, click the plus (+) sign next to Processors. If Hyper-Threading is enabled, the processor is listed twice. You can enable or disable Hyper-Threading through system setup. For more information on accessing system setup, see page 91. For more information on Hyper-Threading, search the Knowledge Base on the Dell Support website at support.dell.com. Setting Up and Using Your Computer 25 www.dell.com | support.dell.com 26 Setting Up and Using Your Computer Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your computer: · · · · If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed. If a peripheral device does not work, ensure that the device is properly connected. If an error message appears on the screen, write down the exact message. This message may help technical support personnel diagnose and fix the problem. If an error message occurs in a program, see the program's documentation. Battery Problems CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. R E P L A C E T H E B A T T E R Y -- If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or date displays during start-up, replace the battery (see page 83). If the battery still does not work properly, contact Dell (see page 102). Drive Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. EN S U R E T H A T M I C R O S O F T ® WINDOWS ® R E C O G N I Z E S T H E D R I V E -- Click the Start button and click My Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. Solving Problems 27 www.dell.com | support.dell.com TE S T T H E D R I V E -- · Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective. · Insert a bootable floppy disk and restart the computer. C L E A N T H E D R I V E O R D I S K -- See "Cleaning Your Computer" on page 99. CHECK THE CABLE CONNECTIONS R U N T H E H A R D W A R E TR O U B L E S H O O T E R -- See "Resolving Software and Hardware Incompatibilities" on page 49. R U N T H E DELL DI A G N O S T I C S -- See page 46. CD and DVD drive problems NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD. NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives. ADJUST THE WINDOWS VOLUME CONTROL -- · Click the speaker icon in the lower-right corner of your screen. · Ensure that the volume is turned up by clicking the slidebar and dragging it up. · Ensure that the sound is not muted by clicking any boxes that are checked. C H E C K T H E S P E A K E R S A N D S U B W O O F E R -- See "Sound and Speaker Problems" on page 39. Problems writing to a DVD-RW drive C L O S E O T H E R P R O G R A M S -- The DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the DVD-RW. TU R N O F F S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I N G T O A D V D - R W D I S C -- Search for the keyword standby in Windows Help. 28 Solving Problems Hard drive problems RUN CHECK DISK -- 1 Click the Start button and click My Computer. 2 Right-click Local Disk C:. 3 Click Properties. 4 Click the Tools tab. 5 Under Error-checking, click Check Now. 6 Click Scan for and attempt recovery of bad sectors. 7 Click Start. E-Mail, Modem, and Internet Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network. C H E C K T H E M I C R O S O F T O U T L O O K ® EX P R E S S S E C U R I T Y S E T T I N G S -- If you cannot open your e-mail attachments: 1 In Outlook Express, click Tools, click Options, and then click Security. 2 Click Do not allow attachments to remove the checkmark. CHECK THE TELEPHONE LINE CONNECTION -- CHECK THE TELEPHONE JACK -- CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK -- US E A D I F F E R E N T T E L E P H O N E L I N E -- · Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a connector-shaped icon next to it.) · Ensure that you hear a click when you insert the telephone line connector into the modem. · Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone. · If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one. R U N T H E MODEM H E L P E R D I A G N O S T I C S -- Click the Start button, point to All Programs, and then click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on all computers.) Solving Problems 29 www.dell.com | support.dell.com VERIFY T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S -- 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware. 3 Click Phone and Modem Options. 4 Click the Modems tab. 5 Click the COM port for your modem. 6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows. If all commands receive responses, the modem is operating properly. E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E IN T E R N E T -- Ensure that you have subscribed to an Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet service provider. Error Messages If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared. A F I L E N A M E C A N N O T C O N T A I N A N Y O F T H E F O L L O W I N G C H A R A C T E R S : \ / : * ? " < > | -- Do not use these characters in filenames. A R E Q U I R E D . D L L F I L E W A S N O T F O U N D -- The program that you are trying to open is missing an essential file. To remove and then reinstall the program: 1 Click the Start button, click Control Panel, and then click Add or Remove Programs. 2 Select the program you want to remove. 3 Click the Change or Remove Program icon. 4 See the program documentation for installation instructions. drive letter : \ I S N O T A C C E S S I B L E . T H E D E V I C E I S N O T R E A D Y -- The drive cannot read the disk. Insert a disk into the drive and try again. I N S E R T B O O T A B L E M E D I A -- Insert a bootable floppy disk or CD. N O N - S YS T E M D I S K E R R O R -- Remove the floppy disk from the drive and restart your computer. 30 Solving Problems N O T E N O U G H M E M O R Y O R R E S O U R C E S . C L O S E S O M E P R O G R A M S A N D T R Y A G A I N -- Close all windows and open the program that you want to use. In some cases, you might have to restart your computer to restore computer resources. If so, run the program that you want to use first. OP E R A T I N G S YS T E M N O T F O U N D -- Contact Dell (see page 102). Media Card Reader Problems NO DRIVE LETTER IS ASSIGNED -- When Microsoft Windows XP detects the Media Card Reader, the device is automatically assigned a drive letter as the next logical drive after all other physical drives in the system. If the next logical drive after the physical drives is mapped to a network drive, Windows XP does not automatically assign a drive letter to the Media Card Reader. To manually assign a drive for the Media Card Reader: 1 Right-click My Computer and select Manage. 2 Select the Disk Management option. 3 Right-click the corresponding drive letter in the right pane that needs to be changed. 4 Select Drive Letter and Paths. 5 From the drop-down list, select the new drive letter assignment for the Media Card Reader. 6 Click OK to confirm your selection. NOTE: Each slot in the Media Card Reader is mapped to a drive letter. A Media Card Reader slot only appears as a mapped drive when a media card is installed in it. If you attempt to access a drive that is mapped to an empty Media Card Reader slot, you are prompted to insert media. FLEX B A Y D E V I C E I S DISABLED -- There is a FlexBay disable option in the BIOS setup that appears only when the FlexBay device is installed. If the FlexBay device is physically installed, but it is not running, check to see if it is enabled in the BIOS setup. Solving Problems 31 www.dell.com | support.dell.com Keyboard Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CHECK THE KEYBOARD CABLE -- · Ensure that the keyboard cable is firmly connected to the computer. · Shut down the computer (see page 53), reconnect the keyboard cable as shown on the setup diagram for your computer, and then restart the computer. · Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins. · Remove keyboard extension cables and connect the keyboard directly to the computer. TE S T T H E K E Y B O A R D -- Connect a properly working keyboard to the computer; then try using the keyboard. R U N T H E H A R D W A R E TR O U B L E S H O O T E R -- See "Resolving Software and Hardware Incompatibilities" on page 49. Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. The computer does not start up C H E C K T H E DI A G N O S T I C L I G H T S -- See page 43. E N S U R E T H A T T H E PO W E R C A B L E I S F I R M L Y C O N N E C T E D T O TH E C O M P U T E R A N D T O TH E ELECTRICAL OUTLET The computer stops responding NOTICE: You might lose data if you are unable to perform an operating system shutdown. TU R N T H E C O M P U T E R O F F -- If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer. 32 Solving Problems A program stops responding EN D T H E P R O G R A M -- 1 Press simultaneously. 2 Click Applications. 3 Click the program that is no longer responding. 4 Click End Task. A program crashes repeatedly NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD. C H E C K T H E S O F T W A R E D O C U M E N T A T I O N -- If necessary, uninstall and then reinstall the program. A program is designed for an earlier Windows operating system R U N T H E PR O G R A M C O M P A T I B I L I T Y W I Z A R D -- The Program Compatibility Wizard configures a program so it runs in an environment similar to nonWindows XP operating system environments. 1 Click the Start button, point to All Programs Accessories, and then click Program Compatibility Wizard. 2 In the welcome screen, click Next. 3 Follow the instructions on the screen. A solid blue screen appears TURN T H E C O M P U T E R O F F -- If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer. Solving Problems 33 www.dell.com | support.dell.com Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION -- · Ensure that the program is compatible with the operating system installed on your computer. · Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. · Ensure that the program is installed and configured properly. · Verify that the device drivers do not conflict with the program. · If necessary, uninstall and then reinstall the program. BACK UP YOUR FILES IMMEDIATELY U S E A V I R U S -S C A N N I N G P R O G R A M T O C H E C K T H E H A R D D R I V E , F L O P P Y D I S K S , O R C D S SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU Memory Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE -- · Save and close any open files and exit any open programs you are not using to see if that resolves the problem. · See the software documentation for minimum memory requirements. If necessary, install additional memory (see page 64). · Reseat the memory modules (see page 64) to ensure that your computer is successfully communicating with the memory. · Run the Dell Diagnostics (see page 46). 34 Solving Problems IF YOU EXPERIENCE OTHER MEMORY PROBLEMS -- · Reseat the memory modules (see page 64) to ensure that your computer is successfully communicating with the memory. · Ensure that you are following the memory installation guidelines (see page 64). · Your computer supports DDR2 memory. For more information about the type of memory supported by your computer, see "Memory" on page 62. · Run the Dell Diagnostics (see page 46). Mouse Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. C L E A N T H E M O U S E -- For instructions on cleaning the mouse, see "Mouse" on page 99. CHECK THE MOUSE CABLE -- 1 Remove mouse extension cables, if used, and connect the mouse directly to the computer. 2 Reconnect the mouse cable as shown in the setup diagram for your computer. RESTART THE COMPUTER -- 1 Simultaneously press to display the Start menu. 2 Type u, press the keyboard arrow keys to highlight Shut down or Turn Off, and then press . 3 After the computer turns off, reconnect the mouse cable as shown on the on the setup diagram for your computer. 4 Start the computer. TEST T H E M O U S E -- Connect a properly working mouse to the computer, and try using the mouse. CHECK THE MOUSE SETTINGS -- 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click Mouse. 3 Try adjusting the settings. R E I N S T A L L T H E M O U S E D R I V E R -- See "Reinstalling Drivers" on page 48. R U N T H E HARDWARE TROUBLESHOOTER -- See "Resolving Software and Hardware Incompatibilities" on page 49. Solving Problems 35 www.dell.com | support.dell.com Network Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. C H E C K T H E N E T W O R K C A B L E C O N N E C T O R -- Ensure that the network cable is firmly inserted into both the network connector on the back of the computer and the network port or device. C H E C K T H E N E T W O R K L I G H T S O N T H E B A C K O F T H E C O M P U T E R -- If the link integrity light is off, that indicates no network communication exists. Replace the network cable. For a description of network lights, see "Controls and Lights" on page 89. RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN C H E C K Y O U R N E T W O R K S E T T I N G S -- Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning. R U N T H E H A R D W A R E TR O U B L E S H O O T E R -- See "Resolving Software and Hardware Incompatibilities" on page 49. Power Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. I F T H E P O W E R L I G H T I S G R E E N A N D T H E C O M P U T E R I S N O T R E S P O N D I N G -- See "Diagnostic Lights" on page 43. I F T H E P O W E R L I G H T I S B L I N K I N G G R E E N -- The computer is in standby mode. Press a key on the keyboard, move the mouse, or press the power button to resume normal operation. 36 Solving Problems I F T H E P O W E R L I G H T I S O F F -- The computer is either turned off or is not receiving power. · Reseat the power cable into both the power connector on the back of the computer and the electrical outlet. · If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on. Also bypass power protection devices, power strips, and power extension cables to verify that the computer turns on properly. · Ensure that the electrical outlet is working by testing it with another device, such as a lamp. · Ensure that the main power cable and front panel cable are securely connected to the system board (see page 61). I F T H E P O W E R L I G H T I S S T E A D Y A M B E R -- A device might be malfunctioning or incorrectly installed. · Remove and then reinstall the memory modules (see page 64). · Remove and then reinstall any cards (see page 66). I F T H E P O W E R L I G H T I S B L I N K I N G A M B E R -- The computer is receiving electrical power, but an internal power problem might exist. · Ensure that the voltage selection switch is set to match the AC power at your location (if applicable). · Ensure that the processor power cable is securely connected to the system board (see page 61). ELIMINATE I N T E R F E R E N C E -- Some possible causes of interference are: · Power, keyboard, and mouse extension cables · Too many devices on a power strip · Multiple power strips connected to the same electrical outlet Printer Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTE: If you need technical assistance for your printer, contact the printer's manufacturer. C H E C K T H E P R I N T E R D O C U M E N T A T I O N -- See the printer documentation for setup and troubleshooting information. EN S U R E T H A T T H E P R I N T E R I S T U R N E D O N Solving Problems 37 www.dell.com | support.dell.com CHECK THE PRINTER CABLE CONNECTIONS -- · See the printer documentation for cable connection information. · Ensure that the printer cables are securely connected to the printer and the computer (see "Setting Up a Printer" on page 13). TE S T T H E E L E C T R I C A L O U T L E T -- Ensure that the electrical outlet is working by testing it with another device, such as a lamp. VERIFY T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y W I N D O W S -- 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click View installed printers or fax printers. If the printer is listed, right-click the printer icon. 3 Click Properties and click the Ports tab. For a parallel printer, ensure that the Print to the following port(s): setting is LPT1 (Printer Port). For a USB printer, ensure that the Print to the following port(s): setting is USB. R E I N S T A L L T H E P R I N T E R D R I V E R -- See the printer documentation for instructions. Scanner Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTE: If you need technical assistance for your scanner, contact the scanner's manufacturer. C H E C K T H E S C A N N E R D O C U M E N T A T I O N -- See the scanner documentation for setup and troubleshooting information. U N L O C K T H E S C A N N E R -- Ensure that your scanner is unlocked if it has a locking tab or button. RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS -- · See the scanner documentation for cable connection information. · Ensure that the scanner cables are securely connected to the scanner and the computer. 38 Solving Problems VERIFY T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y M I C R O S O F T W I N D O W S -- 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click Scanners and Cameras. If your scanner is listed, Windows recognizes the scanner. R E I N S T A L L T H E S C A N N E R D R I V E R -- See the scanner documentation for instructions. Sound and Speaker Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. No sound from speakers NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, ensure that you did not turn the player volume down or off. C H E C K T H E S P E A K E R C A B L E C O N N E C T I O N S -- Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers. If you purchased a sound card, ensure that the speakers are connected to the card. EN S U R E T H A T T H E S U B W O O F E R A N D T H E S P E A K E R S A R E T U R N E D O N -- See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion. AD J U S T T H E W I N D O W S V O L U M E C O N T R O L -- Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. DI S C O N N E C T H E A D P H O N E S F R O M T H E H E A D P H O N E C O N N E C T O R -- Sound from the speakers is automatically disabled when headphones are connected to the computer's front-panel headphone connector. TEST T H E E L E C T R I C A L O U T L E T -- Ensure that the electrical outlet is working by testing it with another device, such as a lamp. ELIMINATE P O S S I B L E I N T E R F E R E N C E -- Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference. Solving Problems 39 www.dell.com | support.dell.com R E I N S T A L L T H E S O U N D D R I V E R -- See "Reinstalling Drivers" on page 48. R U N T H E H A R D W A R E TR O U B L E S H O O T E R -- See "Resolving Software and Hardware Incompatibilities" on page 49. No sound from headphones C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I O N -- Ensure that the headphone cable is securely inserted into the headphone connector (see page 55). A D J U S T T H E W I N D O W S V O L U M E C O N T R O L -- Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Video and Monitor Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTE: See the monitor documentation for troubleshooting procedures. If the screen is blank CHECK THE MONITOR CABLE CONNECTION -- · Ensure that the graphics cable is connected as shown on the setup diagram for your computer. · If you are using a graphics extension cable and removing the cable solves the problem, the cable is defective. · Swap the computer and monitor power cables to determine if the power cable is defective. · Check the connector for bent or broken pins. (It is normal for monitor cable connectors to have missing pins.) C H E C K T H E M O N I T O R P O W E R L I G H T -- If the power light is off, firmly press the button to ensure that the monitor is turned on. If the power light is lit or blinking, the monitor has power. If the power light is blinking, press a key on the keyboard or move the mouse. TE S T T H E E L E C T R I C A L O U T L E T -- Ensure that the electrical outlet is working by testing it with another device, such as a lamp. C H E C K T H E D I A G N O S T I C L I G H T S -- See page 43. 40 Solving Problems If the screen is difficult to read C H E C K T H E M O N I T O R S E T T I N G S -- See the monitor documentation for instructions on adjusting the contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test. M O V E T H E S U B W O O F E R A W A Y F R O M T H E M O N I T O R -- If your speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the monitor. M O V E T H E M O N I T O R A W A Y F R O M E X T E R N A L P O W E R S O U R C E S -- Fans, fluorescent lights, halogen lamps, and other electrical devices can cause the screen image to appear "shaky." Turn off nearby devices to check for interference. ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE AD J U S T T H E W I N D O W S D I S P L A Y S E T T I N G S -- 1 Click the Start button, click Control Panel, and then click Appearance and Themes. 2 Click Display and click the Settings tab. 3 Try different settings for Screen resolution and Color quality. Solving Problems 41 www.dell.com | support.dell.com 42 Solving Problems Advanced Troubleshooting Diagnostic Lights CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. Your computer has four lights labeled "1," "2," "3," and "4" on the front panel to help you troubleshoot problems (see page 55). When the computer starts normally, the lights flash. After the computer starts, all four lights display solid green. If the computer malfunctions, the color and sequence of the lights identify the problem. Light Pattern Problem Description Suggested Resolution The computer is in a normal "off" condition or Plug the computer into a working electrical a possible pre-BIOS failure has occurred. outlet Also see "Power Problems" on page 36. The diagnostic lights turn off after the system successfully boots to the operating system. NOTE: If all of the diagnostic lights are off and the system does not start, there may be a problem with the power supply or with the processor. A processor failure was detected. Contact Dell (see page 102). Memory modules are detected, but a memory failure has occurred. · If you have two or more memory modules installed, remove the modules, reinstall one module (see page 64), and then restart the computer. If the computer starts normally, reinstall an additional module. Continue until you have identified a faulty module or reinstalled all modules without error. · If available, install properly working memory of the same type into your computer (see page 64). · If the problem persists, contact Dell (see page 102). Advanced Troubleshooting 43 www.dell.com | support.dell.com Light Pattern Problem Description A possible graphics failure has occurred. Suggested Resolution If the problem persists, contact Dell (see page 102). A possible floppy drive or hard drive failure has Reseat all power and data cables and restart occurred. the computer. A possible USB failure has occurred. Reinstall all USB devices, check cable connections, and then restart the computer. No memory modules are detected. · If you have two or more memory modules installed, remove the modules, reinstall one module (see page 64), and then restart the computer. If the computer starts normally, reinstall an additional module. Continue until you have identified a faulty module or reinstalled all modules without error. · If available, install properly working memory of the same type into your computer (see page 64). · If the problem persists, contact Dell (see page 102). · Ensure that no special memory module/memory connector placement requirements exist (see page 62). · Verify that the memory modules that you are installing are compatible with your computer (see page 62). · If the problem persists, contact Dell (see page 102). Memory modules are detected, but a memory configuration or compatibility error exists. 44 Advanced Troubleshooting Light Pattern Problem Description A possible expansion card failure has occurred. Suggested Resolution 1 Determine whether a conflict exists by removing a card and restarting the computer (see page 66). 2 If the problem persists, reinstall the card that you removed, remove a different card, and then restart the computer. 3 Repeat this process for each card. If the computer starts normally, troubleshoot the last card removed from the computer for resource conflicts (see page 49). 4 If the problem persists, contact Dell (see page 102). Another failure has occurred. · Ensure that the cables are properly connected to the system board from the hard drive, CD drive, and DVD drive (see page 61). · If there is an error message on your screen identifying a problem with a device (such as the floppy drive or hard drive), check the device to ensure that it is functioning properly. · The operating system is attempting to boot from a device (such as the floppy drive or hard drive); check system setup (see page 91) to make sure the boot sequence is correct for the devices installed on your computer. · If the problem persists, contact Dell (see page 102). If the system does not start, plug the computer into a working electrical outlet. Also see "Power Problems" on page 36. If there are no power problems and the system does not start, contact Dell (see page 102). During normal operation, all of the diagnostic lights turn on and then turn off before the system starts. NOTE: If all of the diagnostic lights are on and the system does not start, there may be a problem with the power supply or with the processor. Advanced Troubleshooting 45 www.dell.com | support.dell.com Dell Diagnostics CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. If you experience a problem with your computer, perform the checks in "Solving Problems" (see page 27) and run the Dell Diagnostics before you contact Dell for technical assistance. NOTICE: The Dell Diagnostics works only on DellTM computers. 1 Turn on (or restart) your computer. 2 When the DELLTM logo appears, press immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop. Then shut down your computer (see page 53) and try again. 3 When the boot device list appears, highlight Boot to Utility Partition and press . 4 When the Dell Diagnostics Main Menu appears, select the test you want to run (see page 46). Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want. Option Express Test Function Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly. Performs a thorough check of devices. This test typically takes an hour or more and requires you to answer questions periodically. Tests a specific device. You can customize the tests you want to run. Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having. Extended Test Custom Test Symptom Tree 2 If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen. If you cannot resolve the error condition, contact Dell (see page 102). NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag. 46 Advanced Troubleshooting 3 If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information. Tab Results Errors Help Configuration Function Displays the results of the test and any error conditions encountered. Displays error conditions encountered, error codes, and the problem description. Describes the test and may indicate requirements for running the test. Displays your hardware configuration for the selected device. The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer. Parameters Allows you to customize the test by changing the test settings. 4 Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen. Drivers What Is a Driver? A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program. A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only its driver recognizes. Dell ships your computer to you with required drivers already installed--no further installation or configuration is needed. Many drivers, such as the keyboard driver, come with your Microsoft® Windows® operating system. You may need to install drivers if you: · · · Upgrade your operating system. Reinstall your operating system. Connect or install a new device. Advanced Troubleshooting 47 www.dell.com | support.dell.com Identifying Drivers If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver.