DellTM DimensionTM 3100C Owner's Manual Service Tag FlexBay for optional floppy drive or Media Card Reader CD or DVD activity light CD or DVD eject button headphone connector USB 2.0 connectors (2) diagnostic lights hard drive activity light power button cover latch release power connector audio connectors USB 2.0 connectors (4) network adapter card slots for PCI (2), PCI Express x1 (1) VGA video connector (integrated) Model DCNE w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. If you purchased a DellTM n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable. ____________________ Information in this document is subject to change without notice. © 2005 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, DellNet, and PowerConnect are trademarks of Dell Inc.; Intel and Pentium are registered trademarks of Intel Corporation; Microsoft, Windows, and Outlook are registered trademarks of Microsoft Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. Model DCNE June 2006 P/N NF132 Rev. A01 Contents Finding Information ................................ 9 1 Setting Up and Using Your Computer Setting Up a Printer ............................... ......................... ......................... 13 13 13 14 15 16 17 18 18 18 19 20 20 22 22 22 23 23 23 24 25 Printer Cable . . . . . . . Connecting a USB Printer. Connecting to the Internet . ........................... .................... Setting Up Your Internet Connection Playing CDs and DVDs . ............................. ........................... ........................... Adjusting the Volume . Adjusting the Picture . Copying CDs and DVDs. ............................. ........................ ........................ ........................ ..................... .................... How to Copy a CD or DVD. . Using Blank CDs and DVDs . Helpful Tips . . . . . . . . . Using a Media Card Reader (Optional) Setting Up a Home and Office Network . Connecting to a Network Adapter Network Setup Wizard . . . . . . Power Management ..................... ..................... ............................... ......................... ......................... ......................... Standby Mode . . . . . . Hibernate Mode. . . . . . Power Options Properties Hyper-Threading . ................................ 2 Solving Problems Troubleshooting Tips . Battery Problems. .............................. 27 27 ................................ Contents 3 Drive Problems . ................................. ........................ ........................ .................... 27 28 29 29 30 31 32 32 32 32 33 33 33 33 34 34 35 36 36 37 38 39 39 40 40 40 41 CD and DVD drive problems Hard drive problems . . . . E-Mail, Modem, and Internet Problems . Error Messages ................................. .......................... Media Card Reader Problems Keyboard Problems ............................... ........................ .... .... .... .... .... .... .... Lockups and Software Problems The computer does not start up . . . . . . . . . . . . . . . . . . The computer stops responding . . . . . . . . . . . . . . . . . . A program stops responding . . . . . . . . . . . . . . . . . . . . A program crashes repeatedly . . . . . . . . . . . . . . . . . . . A program is designed for an earlier Windows operating system . A solid blue screen appears . . . . . . . . . . . . . . . . . . . . Other software problems . . . . . . . . . . . . . . . . . . . . . . Memory Problems Mouse Problems . ................................ ................................ ............................... Network Problems . Power Problems ................................. ................................ ................................ ......................... ........................ ........................ Printer Problems . Scanner Problems Sound and Speaker Problems . No sound from speakers . . No sound from headphones Video and Monitor Problems .......................... ...................... ...................... If the screen is blank . . . . . . If the screen is difficult to read . 3 Advanced Troubleshooting Diagnostic Lights. Dell Diagnostics ................................ 43 46 46 ................................. ........................ Dell Diagnostics Main Menu 4 Contents Drivers ...................................... ............................ ............................ ............................ ............. 47 47 48 48 49 49 50 51 52 What Is a Driver? . . Identifying Drivers . Reinstalling Drivers . Resolving Software and Hardware Incompatibilities Restoring Your Operating System ® ® ........................ ............. ............. ............. Using Microsoft Windows XP System Restore Using DellTM PC Restore by Symantec . . . . . . Removing Dell PC Restore . . . . . . . . . . . . 4 Removing and Installing Parts Before You Begin. ................................ .................. .................. .................. 53 53 53 54 55 57 58 59 61 62 62 64 66 66 71 71 71 72 72 73 73 77 Contents Recommended Tools . . . . . . . . . . Turning Off Your Computer . . . . . . . Before Working Inside Your Computer . Front View of the Computer Back View of the Computer ........................... ........................... ......................... ......................... Removing the Computer Cover. Inside View of Your Computer . System Board Components. Memory. ........................... ..................................... .......................... .......................... .......................... DDR2 Memory Overview Installing Memory. . . . Removing Memory . . . Cards ....................................... ...................................... ............... ............... ............... ............... ............... Drives. IDE Drive Addressing . . . . . . . . . . . . . Connecting Drive Cables . . . . . . . . . . . Drive Interface Connectors . . . . . . . . . . Power Cable Connector . . . . . . . . . . . Connecting and Disconnecting Drive Cables. Hard Drive .................................... ................................... Floppy Drive 5 Media Card Reader ............................... ...................... ...................... 79 79 81 81 82 82 83 83 84 Removing a Media Card Reader Installing a Media Card Reader. DVD Drive .................................... ........................... ........................... Removing a DVD Drive Installing a DVD Drive. Battery ...................................... ........................... ......................... Replacing the Battery. Replacing the Computer Cover 5 Appendix Specifications System Setup . .................................. .................................. ........................... ........................... ........................... ........................... .............. 87 91 91 91 92 95 97 97 98 98 99 99 99 99 100 100 100 101 101 101 101 102 102 Overview . . . . . . . Entering System Setup System Setup Options. Boot Sequence . . . . Clearing Forgotten Passwords and CMOS Settings. Jumper Locations . . . . . . Clearing Password Settings Clearing CMOS Settings . . Cleaning Your Computer . ........................ ........................ ........................ ............................ ..................... ..................... ..................... .................... .................. ......... ......... Computer, Keyboard, and Monitor Mouse. . . . . . . . . . . . . . . Floppy Drive . . . . . . . . . . . . CDs and DVDs. . . . . . . . . . . Dell Technical Support Policy (U.S. Only) . Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals. . FCC Notices (U.S. Only) ............................ ...................... ...................... ...................... Class A . . . . . . . . . . . . Class B . . . . . . . . . . . . FCC Identification Information Contacting Dell. ................................ 6 Contents Glossary Index . ..................................... 121 131 ....................................... Contents 7 8 Contents Finding Information NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer. What Are You Looking For? · · · · · · Warranty information Terms and Conditions (U.S. only) Safety instructions Regulatory information Ergonomics information End User License Agreement Find It Here DellTM Product Information Guide · How to set up my computer Setup Diagram Finding Information 9 www.dell.com | support.dell.com What Are You Looking For? · Service Tag and Express Service Code · Microsoft Windows License Label Find It Here Service Tag and Microsoft® Windows® License These labels are located on your computer. · Use the Service Tag to identify your computer when you use support.dell.com or contact technical support. · Enter the Express Service Code to direct your call when contacting technical support. · Solutions -- Troubleshooting hints and tips, articles from technicians, and online courses, frequently asked questions · Community -- Online discussion with other Dell customers · Upgrades -- Upgrade information for components, such as memory, the hard drive, and the operating system · Customer Care -- Contact information, service call and order status, warranty, and repair information · Service and support -- Service call status and support history, service contract, online discussions with technical support · Reference -- Computer documentation, details on my computer configuration, product specifications, and white papers · Downloads -- Certified rivers, patches, and software updates · Desktop System Software (DSS)-- If you reinstall the operating system for your computer, you should also reinstall the DSS utility. DSS provides critical updates for your operating system and support for DellTM 3.5-inch USB floppy drives, Intel® Pentium® M processors, optical drives, and USB devices. DSS is necessary for correct operation of your Dell computer. The software automatically detects your computer and operating system and installs the updates appropriate for your configuration. Dell Support Website -- support.dell.com NOTE: Select your region to view the appropriate support site. NOTE: Corporate, government, and education customers can also use the customized Dell Premier Support website at premier.dell.com. To download Desktop System Software: 1 Go to support.dell.com and click Downloads. 2 Enter your Service Tag or product model. 3 In the Download Category drop-down menu, click All. 4 Select the operating system and operating system language for your computer, and click Submit. 5 Under Select a Device, scroll to System and Configuration Utilities, and click Dell Desktop System Software. 10 Finding Information What Are You Looking For? · How to use Windows XP · How to work with programs and files · How to personalize my desktop Find It Here Windows Help and Support Center 1 Click the Start button and click Help and Support. 2 Type a word or phrase that describes your problem and click the arrow icon. 3 Click the topic that describes your problem. 4 Follow the instructions on the screen. Finding Information 11 www.dell.com | support.dell.com 12 Finding Information Setting Up and Using Your Computer Setting Up a Printer NOTICE: Complete the operating system setup before you connect a printer to the computer. See the documentation that came with the printer for setup information, including how to: · · · · Obtain and install updated drivers Connect the printer to the computer Load paper and install the toner or ink cartridge Contact the printer manufacturer for technical assistance Printer Cable Your printer connects to your computer with a USB cable. Your printer may not come with a printer cable, so if you purchase a cable separately, ensure that it is compatible with your printer. If you purchased a printer cable at the same time you purcha ...