DellTM DimensionTM 4700 Series Service Tag floppy drive light* CD or DVD eject button power light floppy drive eject button* CD or DVD drive activity light power button hard-drive activity light USB 2.0 connectors (2) *On computers with a floppy drive. power connector headphones parallel connector voltage selection switch serial connector integrated VGA video connector keyboard connector center/LFE connector line-out connector microphone connector USB 2.0 connectors (6) VGA video connector* TV-OUT connector* optional sound card connector* *Not present on all computers. PCI card (2), PCI Express x1 card (1), PCI Express x16 card (1) slots DVI video connector* diagnostic lights (4) mouse connector surround connector line-in connector network adapter connector cover latch w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. Abbreviations and Acronyms For a complete list of abbreviations and acronyms, see the Dell Dimension Help file. To access the help file, see page 9. If you purchased a DellTM n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable. ____________________ Information in this document is subject to change without notice. © 2004 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, DellNet, PowerConnect, and Axim are trademarks of Dell Inc.; Intel and Pentium are registered trademarks of Intel Corporation; Microsoft, Windows, and Outlook are registered trademarks of Microsoft Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. Model DMC July 2004 P/N Y6949 Rev. A00 Contents Finding Information ............................ 9 1 Setting Up and Using Your Computer Setting Up a Printer ............................ ..................... ..................... ..................... 11 11 11 12 13 13 14 14 15 15 15 16 16 16 17 18 18 19 19 Printer Cable . . . . . . . . Connecting a USB Printer . . Connecting a Parallel Printer Connecting Two Monitors ......................... ........ ........ ........ ........ Connecting Two Monitors With VGA Connectors . . . . Connecting One Monitor With a VGA connector and One Monitor With a DVI Connector:. . . . . . . . . . . . . Connecting a Television . . . . . . . . . . . . . . . . Changing the Display Settings . . . . . . . . . . . . . Setting Up a Home and Office Network . Connecting to a Network Adapter Network Setup Wizard . . . . . Connecting to the Internet .................. ................... ................... ......................... .................. Setting Up Your Internet Connection Copying CDs and DVDs. .......................... ................... ................... ................... How to Copy a CD or DVD . . . . Using Blank CD-Rs and CD-RWs . Helpful Tips . . . . . . . . . . . Hyper-Threading. ............................. 2 Solving Problems Troubleshooting Tips. Battery Problems ........................... 21 21 ............................. Contents 3 Drive Problems .............................. ...................... ...................... ................... 21 22 23 23 24 25 26 26 26 26 27 27 27 27 28 28 29 30 30 31 32 33 33 34 34 34 35 CD and DVD drive problems Hard drive problems. . . . E-Mail, Modem, and Internet Problems Error Messages .............................. ........................ IEEE 1394 Device Problems. Keyboard Problems ............................ ...................... .... .... .... .... .... .... .... Lockups and Software Problems The computer does not start up . . . . . . . . . . . . . . . . The computer stops responding . . . . . . . . . . . . . . . . A program stops responding . . . . . . . . . . . . . . . . . . A program crashes repeatedly . . . . . . . . . . . . . . . . . A program is designed for an earlier Windows operating system. A solid blue screen appears . . . . . . . . . . . . . . . . . . Other software problems . . . . . . . . . . . . . . . . . . . Memory Problems Mouse Problems. ............................. ............................. ............................ Network Problems. Power Problems . Printer Problems. ............................. ............................. ............................ ....................... ...................... ...................... Scanner Problems . Sound and Speaker Problems No sound from speakers. . No sound from headphones Video and Monitor Problems . ....................... .................... .................... If the screen is blank . . . . . If the screen is difficult to read. 3 Advanced Troubleshooting Diagnostic Lights Dell Diagnostics . ............................. ............................. ..................... 37 40 41 Dell Diagnostics Main Menu . 4 Contents Drivers .................................. .......................... .......................... .......................... ..................... ............. ............. ............ 42 42 42 43 43 43 45 46 What Is a Driver? . Identifying Drivers. Reinstalling Drivers Restoring Your Operating System . Using Microsoft Windows XP System Restore Using Dell PC Restore by Symantec . . . . . Resolving Software and Hardware Incompatibilities 4 Removing and Installing Parts Before You Begin ............................. ................. ................. ................. 47 47 47 48 49 49 51 54 55 56 57 57 58 58 60 60 61 64 69 70 71 72 Recommended Tools . . . . . . . . Turning Off Your Computer . . . . . . Before Working Inside Your Computer Front and Back View of the Computer. Front View Back View ................... .............................. .............................. ....................... ....................... Removing the Computer Cover Inside View of Your Computer System Board Components . Memory . ........................ ................................. ............. ............. ............. ............. DDR Memory Overview . . . . . . . . . . . Addressing Memory With 4-GB Configurations Installing Memory . . . . . . . . . . . . . . Removing Memory . . . . . . . . . . . . . Cards ................................... .......................... .......................... PCI Cards . . . . . PCI Express Cards. Front Panel ................................ ................... ................... ................... Removing the Front Panel . . . . Removing the Front-Panel Insert . Reattaching the Front Panel . . . Contents 5 Drives . .................................. .................... .................... 72 73 73 74 75 77 78 81 81 82 83 84 85 85 88 89 General Installation Guidelines. Connecting Drive Cables . . . Hard Drive. ................................ ..................... ..................... ..................... Removing a Hard Drive . . . Installing a Hard Drive. . . . Adding a Second Hard Drive . Floppy Drive . ............................... ....................... ....................... Removing a Floppy Drive Installing a Floppy Drive . CD/DVD Drive ............................... ................... ................... ................... Removing a CD/DVD Drive . . . . Installing a CD/DVD Drive . . . . Adding a Second CD or DVD Drive Battery .................................. ....................... Replacing the Computer Cover A Appendix Specifications . System Setup .............................. 91 95 95 96 97 100 101 102 103 103 103 ............................... ........................ ........................ ........................ ....................... ...................... Overview . . . . . . . Entering System Setup. System Setup Options . Boot Sequence . . . . Clearing Forgotten Passwords Clearing CMOS Settings ......................... ................ ........ ........ Dell Technical Support Policy (U.S. Only) . Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals . 6 Contents FCC Notices (U.S. Only) ......................... .................... .................... .................... 103 104 104 105 105 Class A . . . . . . . . . . . Class B . . . . . . . . . . . FCC Identification Information Contacting Dell ............................. Index ................................... 123 Contents 7 8 Contents Finding Information What Are You Looking For? · · · · How to access tutorials and other how to information How to get a copy of my invoice How to extend my warranty How to access Dell Support on my Microsoft® Windows® desktop (U.S. only) · Additional documentation, tools, troubleshooting information, and links to online support resources Warranty information Safety instructions Regulatory information Ergonomics information End User License Agreement Find it Here Dell Solution Center On your Windows desktop · · · · · DellTM Product Information Guide · How to set up my computer Setup Diagram · · · · · Tips on using Microsoft® Windows® How to play CDs and DVDs How to use standby mode and hibernate mode How to change my display resolution How to clean my computer The Dell Dimension Help file 1 Click the Start button and click Help and Support. 2 Click User and system guides and click User's guides. 3 Click Dell Dimension Help. Finding Infor mation 9 www.dell.com | support.dell.com What Are You Looking For? · Service Tag and Express Service Code · Microsoft Windows License Label Find it Here Service Tag and Microsoft Windows License These labels are located on your computer. · Use the Service Tag to identify your computer when you use support.dell.com or contact technical support. · Enter the Express Service Code to direct your call when contacting technical support. The Express Service Code is not available in all countries. · Latest drivers for my computer · Answers to technical service and support questions · Online discussions with other users and technical support · Documentation for my computer Dell Support Website -- support.dell.com NOTE: Select your region to view the appropriate support site. The Dell Support website provides several online tools, including: · Solutions -- Troubleshooting hints and tips, articles from technicians, and online courses · Community -- Online discussion with other Dell customers · Upgrades -- Upgrade information for components, such as memory, the hard drive, and the operating system · Customer Care -- Contact information, order status, warranty, and repair information · Downloads -- Drivers, patches, and software updates · Reference -- Computer documentation, product specifications, and white papers Windows Help and Support Center 1 Click the Start button and click Help and Support. 2 Type a word or phrase that describes your problem and click the arrow icon. 3 Click the topic that describes your problem. 4 Follow the instructions on the screen. · How to use Windows XP · Documentation for my computer · Documentation for devices (such as a modem) 10 Finding Infor mation Setting Up and Using Your Computer Setting Up a Printer NOTICE: Complete the operating system setup before you connect a printer to the computer. See the documentation that came with the printer for setup information, including how to: · · · · Obtain and install updated drivers. Connect the printer to the computer. Load paper and install the toner or ink cartridge. Contact the printer manufacturer for technical assistance. Printer Cable Your printer connects to your computer with either a USB cable or a parallel cable. Your printer may not come with a printer cable, so if you purchase a cable separately, ensure that it is compatible with your printer. If you purchased a printer cable at the same time you purchased your computer, the cable may arrive in the computer box. Connecting a USB Printer NOTE: You can connect USB devices while the computer is turned on. 1 2 3 Complete the operating system setup if you have not already done so. Install the printer driver if necessary. See the documentation that came with your printer. Attach the USB printer cable to the USB connectors on the computer and the printer. The USB connectors fit only one way. Setting Up and Using Your Computer 11 www.dell.com | support.dell.com USB connector on comput ...