DellTM DimensionTM 5100 Service Tag cover latch release CD or DVD eject button CD or DVD activity light FlexBay for optional floppy drive or Media Card Reader microphone connector headphone connector diagnostic lights hard-drive activity light power button/ power activity light USB 2.0 connectors (2) power connector sound connectors (integrated) (5) VGA video connector (integrated) network adapter USB 2.0 connectors (5) card slots for PCI Express x16 (1), PCI (2), PCI Express x1 (1) Model DCSM w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. If you purchased a DellTM n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable. ____________________ Information in this document is subject to change without notice. © 2005 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, DellNet, and PowerConnect are trademarks of Dell Inc.; Intel and Pentium are registered trademarks of Intel Corporation; Microsoft, Windows, and Outlook are registered trademarks of Microsoft Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. Model DCSM September 2005 P/N T8144 Rev. A02 Contents Finding Information ............................ 9 1 Setting Up and Using Your Computer Setting Up a Printer ............................ ......................... ......................... ......................... .................. 11 11 12 12 13 14 15 15 16 16 17 17 18 19 20 20 21 21 21 21 22 22 23 23 23 25 Printer Cable . . . . Connecting a Printer Connecting to the Internet Setting Up Your Internet Connection Playing CDs and DVDs . .......................... ......................... ......................... Adjusting the Volume Adjusting the Picture Copying CDs and DVDs. .......................... ...................... ...................... ...................... ................... How to Copy a CD or DVD . Using Blank CDs and DVDs Helpful Tips . . . . . . . . Using a Media Card Reader (Optional) Connecting Two Monitors ......................... .......... .......... .......... .......... Connecting Two Monitors With VGA Connectors . . Connecting One Monitor With a VGA Connector and One Monitor With a DVI Connector. . . . . . . . . Connecting a TV . . . . . . . . . . . . . . . . . Changing the Display Settings . . . . . . . . . . . Setting Up a Home and Office Network . Connecting to a Network Adapter Network Setup Wizard . . . . . Power Management .................. ................... ................... ............................ ....................... ....................... ....................... Standby Mode . . . . . Hibernate Mode. . . . . Power Options Properties Hyper-Threading. ............................. Contents 3 2 Solving Problems Troubleshooting Tips. Battery Problems Drive Problems ........................... 27 27 27 28 29 29 30 31 32 32 32 32 33 33 33 33 34 34 35 35 36 37 38 39 39 40 40 40 41 ............................. .............................. ...................... ...................... ................... CD and DVD drive problems Hard drive problems. . . . E-Mail, Modem, and Internet Problems Error Messages .............................. ....................... Media Card Reader Problems Keyboard Problems ............................ ...................... ...... ...... ...... ...... ...... ...... ...... Lockups and Software Problems The computer does not start up . . . . . . . . . . . . . . The computer stops responding . . . . . . . . . . . . . . A program stops responding . . . . . . . . . . . . . . . . A program crashes repeatedly . . . . . . . . . . . . . . . A program is designed for an earlier Microsoft® Windows® operating system . . . . . . . . . . . . . . . . . . . . . A solid blue screen appears . . . . . . . . . . . . . . . . Other software problems . . . . . . . . . . . . . . . . . Memory Problems Mouse Problems. ............................. ............................. ............................ Network Problems. Power Problems . Printer Problems. ............................. ............................. ............................ ....................... ...................... ...................... Scanner Problems . Sound and Speaker Problems No sound from speakers. . No sound from headphones Video and Monitor Problems . ....................... .................... .................... If the screen is blank . . . . . If the screen is difficult to read. 4 Contents 3 Troubleshooting Tools Diagnostic Lights Dell Diagnostics . ............................. ............................. ..................... 43 46 46 47 47 48 48 49 49 50 51 Dell Diagnostics Main Menu . Drivers .................................. .......................... .......................... .......................... ............ What Is a Driver? . Identifying Drivers. Reinstalling Drivers Resolving Software and Hardware Incompatibilities Restoring Your Operating System . ..................... ........... ........... Using Microsoft® Windows® XP System Restore . Using DellTM PC Restore by Symantec . . . . . . 4 Removing and Installing Parts Before You Begin ............................. ................. ................. ................. 53 53 53 54 55 57 59 60 61 62 62 63 64 65 66 66 71 Recommended Tools . . . . . . . . Turning Off Your Computer . . . . . . Before Working Inside Your Computer Front View of the Computer. Back View of the Computer ........................ ........................ ....................... ....................... Removing the Computer Cover Inside View of Your Computer System Board Components . Memory . ........................ ................................. ............. ............. ............. ............. DDR2 Memory Overview. . . . . . . . . . . Addressing Memory With 4-GB Configurations Installing Memory . . . . . . . . . . . . . . Removing Memory . . . . . . . . . . . . . Cards ................................... .......................... .......................... PCI Cards . . . . . PCI Express Cards. Contents 5 Drive Panel ................................ ................... ................... ................... ................... 76 76 77 77 78 79 79 79 80 80 81 81 82 83 84 85 85 87 89 89 91 93 93 95 97 97 98 Removing the Drive Panel . . . . Removing the Drive-Panel Insert . Replacing the Drive-Panel Insert. Replacing the Drive Panel.. . . . Drives . .................................. .............. .............. .............. .............. .............. IDE Drive Addressing . . . . . . . . . . . Connecting Drive Cables . . . . . . . . . Drive Interface Connectors . . . . . . . . Power Cable Connector . . . . . . . . . . Connecting and Disconnecting Drive Cables Hard Drive. ................................ ..................... ..................... ..................... Removing a Hard Drive . . . Installing a Hard Drive. . . . Adding a Second Hard Drive . Floppy Drive . ............................... ....................... ....................... Removing a Floppy Drive Installing a Floppy Drive . Media Card Reader ............................ .................... .................... Removing a Media Card Reader Installing a Media Card Reader CD/DVD Drive ............................... ...................... ...................... Removing a CD/DVD Drive . Installing a CD/DVD Drive . Battery .................................. ......................... ....................... Replacing the Battery Replacing the Computer Cover 6 Contents 5 Appendix Specifications . System Setup .............................. 99 103 103 103 105 109 111 112 113 113 113 113 114 114 114 115 115 115 116 116 116 .............................. ....................... ....................... ....................... ....................... ...................... Overview . . . . . . . Entering System Setup. System Setup Options . Boot Sequence . . . . Clearing Forgotten Passwords Clearing CMOS Settings Cleaning Your Computer ......................... ......................... .................. .................. .................. .................. ................ ........ ........ Computer, Keyboard, and Monitor Mouse . . . . . . . . . . . . . Floppy Drive . . . . . . . . . . CDs and DVDs . . . . . . . . . Dell Technical Support Policy (U.S. Only) . Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals . FCC Notices (U.S. Only) ......................... .................... .................... .................... Class A . . . . . . . . . . . Class B . . . . . . . . . . . FCC Identification Information Contacting Dell ............................. Index ................................... 135 Contents 7 8 Contents Finding Information NOTE: Additional documentation may be included with your computer, depending on your country. What Are You Looking For? · · · · · Warranty information Safety instructions Regulatory information Ergonomics information End User License Agreement Find It Here DellTM Product Information Guide · How to set up my computer Setup Diagram Finding Information 9 What Are You Looking For? · Service Tag and Express Service Code · Microsoft Windows License Label Find It Here Service Tag and Microsoft Windows License These labels are located on your computer. · Use the Service Tag to identify your computer when you use support.dell.com or contact technical support. · Enter the Express Service Code to direct your call when contacting technical support. The Express Service Code is not available in all countries. · Latest drivers for my computer · Answers to technical service and support questions · Online discussions with other users and technical support · Documentation for my computer · Desktop System Software (DSS)-- If you reinstall the operating system for your computer, you should also reinstall the DSS utility. DSS provides critical updates for your operating system and support for DellTM 3.5-inch USB floppy drives, Intel® Pentium® M processors, optical drives, and USB devices. DSS is necessary for correct operation of your Dell computer. The software automatically detects your computer and operating system and installs the updates appropriate for your configuration. To download Desktop System Software: 1 Go to support.dell.com and click Downloads. 2 Enter your Service Tag or product model. 3 In the Download Category drop-down menu, click All. 4 Select the operating system and operating system Dell Support Website -- support.dell.com NOTE: Select your region to view the appropriate support site. The Dell Support website provides several online tools, including: · Solutions -- Troubleshooting hints and tips, articles from technicians, and online courses · Community -- Online discussion with other Dell customers · Upgrades -- Upgrade information for components, such as memory, the hard drive, and the operating system · Customer Care -- Contact information, order status, warranty, and repair information · Downloads -- Drivers, patches, and software updates · Reference -- Computer documentation, product specifications, and white papers language for your computer, and click Submit. 5 Under Select a Device, scroll to System and Configuration Utilities, and click Dell Desktop System Software. 10 Finding Information Setting Up and Using Your Computer Setting Up a Printer NOTICE: Complete the operating system setup before you connect a printer to the computer. See the documentation that came with the printer for setup information, including how to: · · · · Obtain and install updated drivers Connect the printer to the computer Load paper and install the toner or ink cartridge Contact the printer manufacturer for technical assistance Printer Cable Your printer connects to your computer with a USB cable. Your printer may not come with a printer cable, so if you purchase a cable separately, ensure that it is compatible with your printer. If you purchased a printer cable at the same time you purchased your computer, the cable may arrive in the computer box. Setting Up and Using Your Compute ...