DellTM DimensionTM 5100C front-panel door (open) optional floppy drive or media card reader* diagnostic lights headphone connector front-panel door (push to open) power button hard-drive light microphone connector IEEE 1394 connector CD or DVD drive light USB 2.0 connectors (2) voltage selection switch power connector line-out connector line-in connector surround sound connector modem connector microphone connector center/LFE connector S/PDIF-out connector integrated video connector network connector USB 2.0 connectors (5) IEEE 1394 connector PCI Express x16 card slot PCI Express x1 card slot *Not present on certain computers. Model DHP w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. If you purchased a DellTM n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable. ____________________ Information in this document is subject to change without notice. © 2005 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, DellNet, and PowerConnect are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft, Windows, and Outlook are registered trademarks of Microsoft Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. Model DHP February 2005 P/N T8243 Rev. A00 Contents Finding Information ................................ 9 1 Setting Up and Using Your Computer Setting Up a Printer ............................... ......................... ......................... ..................... 13 13 14 14 15 16 16 16 17 17 17 18 21 21 21 21 22 22 23 23 24 24 25 Printer Cable . . . . . . . Connecting a USB Printer. Using a Media Card Reader (Optional) Connecting a TV (Optional) ........................... ....................... .................... Changing the Display Settings Setting Up a Home and Office Network . Connecting to a Network Adapter Network Setup Wizard . . . . . . Connecting to the Internet . ..................... ..................... ........................... .................... Setting Up Your Internet Connection Playing a CD or DVD ............................... ........................... ........................... Adjusting the Volume . Adjusting the Picture . Copying CDs and DVDs. ............................. ........... ........... ........... How to Copy a CD or DVD. . . . . . . . . . . . . . . Using Blank CD-Rs, CD-RWs, DVD+R, and DVD+RW. Helpful Tips . . . . . . . . . . . . . . . . . . . . . . Power Management ............................... ......................... ......................... ......................... Standby Mode . . . . . . Hibernate Mode. . . . . . Power Options Properties Hyper-Threading . ................................ Contents 3 2 Solving Problems Troubleshooting Tips . Battery Problems. Drive Problems . .............................. 27 27 27 28 29 29 30 31 31 32 32 32 33 33 33 33 33 34 34 35 36 36 37 38 39 39 40 40 40 41 ................................ ................................. ........................ ........................ .................... CD and DVD drive problems Hard drive problems . . . . E-Mail, Modem, and Internet Problems . Error Messages ................................. .......................... Media Card Reader Problems IEEE 1394 Device Problems Keyboard Problems ........................... ............................... ........................ .... .... .... .... .... .... .... Lockups and Software Problems The computer does not start up . . . . . . . . . . . . . . . . . . The computer stops responding . . . . . . . . . . . . . . . . . . A program stops responding . . . . . . . . . . . . . . . . . . . . A program crashes repeatedly . . . . . . . . . . . . . . . . . . . A program is designed for an earlier Windows operating system . A solid blue screen appears . . . . . . . . . . . . . . . . . . . . Other software problems . . . . . . . . . . . . . . . . . . . . . . Memory Problems Mouse Problems . ................................ ................................ ............................... Network Problems . Power Problems ................................. ................................ ................................ ......................... ........................ ........................ Printer Problems . Scanner Problems Sound and Speaker Problems . No sound from speakers . . No sound from headphones Video and Monitor Problems .......................... ...................... ...................... If the screen is blank . . . . . . If the screen is difficult to read . 4 Contents 3 Troubleshooting Tools Diagnostic Lights. Dell Diagnostics ................................ 43 46 46 46 47 47 48 49 49 49 ................................. ..................... ..................... When to Use the Dell Diagnostics Dell Diagnostics Main Menu . . . Drivers ...................................... ............................ ............................ ............. What Is a Driver? . . Reinstalling Drivers . Resolving Software and Hardware Incompatibilities Restoring Your Operating System ........................ .............. Using Microsoft Windows XP System Restore . 4 Removing and Installing Parts Before You Begin. ................................ .................. .................. .................. 53 53 53 53 55 55 57 59 61 62 63 63 64 64 66 66 67 Recommended Tools . . . . . . . . . . Turning Off Your Computer . . . . . . . Before Working Inside Your Computer . Front and Back View of the Computer . Front View. Back View. ..................... ................................. ................................. ......................... ......................... Removing the Computer Cover. Inside View of Your Computer . System Board Components. Memory. ........................... ..................................... .............. .............. .............. .............. DDR2 Memory Overview . . . . . . . . . . . . Addressing Memory With 4-GB Configurations Installing Memory. . . . . . . . . . . . . . . . Removing Memory . . . . . . . . . . . . . . . Cards ....................................... ............................. PCI Express Cards Contents 5 Drives. ...................................... ............... ............... ............... ............... 71 72 72 72 73 73 73 75 76 76 78 79 80 81 83 83 85 87 88 89 90 91 Connecting Drive Cables . . . . . . . . . . . Drive Interface Connectors . . . . . . . . . . Power Cable Connector . . . . . . . . . . . Connecting and Disconnecting Drive Cables. Hard Drive .................................... ........................... ........................... Removing a Hard Drive Installing a Hard Drive CD/DVD Drive. .................................. ......................... ......................... Removing a CD/DVD Drive Installing a CD/DVD Drive. Media Card Reader ............................... ...................... ...................... Removing a Media Card Reader Installing a Media Card Reader. Floppy Drive (Optional). ............................. .......................... .......................... Removing a Floppy Drive Installing a Floppy Drive Modem ...................................... ................ Replacing the External Modem Connector . Battery ...................................... ........................... ......................... Replacing the Battery. Replacing the Computer Cover 5 Appendix Specifications System Setup . .................................. .................................. ........................... ........................... ........................... .......................... ........................ 93 97 97 98 99 102 103 104 Overview . . . . . . . Entering System Setup System Setup Options. Boot Sequence . . . . Clearing Forgotten Passwords. Clearing CMOS Settings . ........................... 6 Contents Cleaning Your Computer . ........................... .................... .................... .................... .................. ......... ......... 105 105 105 106 106 106 107 107 107 107 108 108 Computer, Keyboard, and Monitor Mouse. . . . . . . . . . . . . . . CDs and DVDs. . . . . . . . . . . Dell Technical Support Policy (U.S. Only) . Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals. . FCC Notices (U.S. Only) ............................ ...................... ...................... ...................... Class A . . . . . . . . . . . . Class B . . . . . . . . . . . . FCC Identification Information Contacting Dell. ................................ Index . ....................................... 125 Contents 7 8 Contents Finding Information NOTE: Some features may not be available for your computer or in certain countries. NOTE: Additional information may ship with your computer. What Are You Looking For? · · · · · · Warranty information Terms and Conditions (U.S. only) Safety instructions Regulatory information Ergonomics information End User License Agreement Find it Here DellTM Product Information Guide · How to set up my computer Setup Diagram Finding Information 9 www.dell.com | support.dell.com What Are You Looking For? · Service Tag and Express Service Code · Microsoft Windows License Label Find it Here Service Tag and Microsoft Windows License These labels are located on your computer. · Use the Service Tag to identify your computer when you use support.dell.com or contact technical support. · Enter the Express Service Code to direct your call when contacting technical support. · Solutions -- Troubleshooting hints and tips, articles from technicians, online courses, frequently asked questions · Community -- Online discussion with other Dell customers · Upgrades -- Upgrade information for components, such as memory, the hard drive, and the operating system · Customer Care -- Contact information, service call and order status, warranty, and repair information · Service and support -- Service call status and support history, service contract, online discussions with technical support · Reference -- Computer documentation, details on my computer configuration, product specifications, and white papers · Downloads -- Certified drivers, patches, and software updates 1 Desktop System Software (DSS)-- If you reinstall the operating system for your computer, you should also reinstall the DSS utility. DSS provides critical updates for your operating system and support for DellTM 3.5inch USB floppy drives, Intel® Pentium® M processors, optical drives, and USB devices. DSS is necessary for correct operation of your Dell computer. The software automatically detects your computer and operating system and installs the updates appropriate for your configuration. Dell Support Website -- support.dell.com NOTE: Select your region to view the appropriate support site. · Corporate, government, and education customers can also use the customized Dell Premier Support website at premier.support.dell.com. The website may not be available in all regions. 10 Finding Information What Are You Looking For? · How to use Windows XP · Documentation for my computer · Documentation for devices (such as a modem) Find it Here Windows Help and Support Center 1 Click the Start button and click Help and Support. 2 Type a word or phrase that describes your problem and click the arrow icon. 3 Click the topic that describes your problem. 4 Follow the instructions on the screen. Finding Information 11 www.dell.com | support.dell.com 12 Finding Information Setting Up and Using Your Computer Setting Up a Printer NOTICE: Complete the operating system setup before you connect a printer to the computer. See the documentation that came with the printer for setup information, including how to: · · · · Obtain and install updated drivers. Connect the printer to the computer. Load paper and install the toner or ink cartridge. Contact the printer manufacturer for technical assistance. Printer Cable Your printer connects to your computer with a USB cable. Your printer may not come with a printer cable, so if ...