User manual DELL DIMENSION E520

DellTM DimensionTM E520 Owner's Manual Service Tag cover latch release CD or DVD eject button CD or DVD activity light FlexBay for optional floppy drive or Media Card Reader microphone connector headphone connector diagnostic lights hard-drive activity light power button/ power activity light USB 2.0 connectors (2) power connector sound connectors (integrated) (6) optional VGA video connector (integrated) network adapter USB 2.0 connectors (6) PCI Express graphics card card slots for PCI Express x16 (1), PCI (2), PCI Express x1 (1) Model DCSM w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. If you purchased a DellTM n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable. Abbreviations and Acronyms For a complete list of abbreviations and acronyms, see the "Glossary" on page 147. ____________________ Information in this document is subject to change without notice. © 2006 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, DellNet, Dell TravelLite, Strike Zone, and PowerConnect are trademarks of Dell Inc.; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license; Intel and Pentium are registered trademarks of Intel Corporation; Microsoft, Windows, and Outlook are registered trademarks of Microsoft Corporation; ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. Model DCSM August 2006 P/N NH730 Rev. A01 Contents Finding Information ................................ 9 1 Setting Up and Using Your Computer . Setting Up a Printer Printer Cable . . . . Connecting a Printer ............... 13 13 13 13 14 15 16 17 17 18 18 18 19 20 22 22 23 23 23 23 23 24 24 25 25 26 27 ............................... ............................ ............................ ........................... .................... Connecting to the Internet . Setting Up Your Internet Connection Playing CDs and DVDs . ............................. ........................... ........................... Adjusting the Volume . Adjusting the Picture . Copying CDs and DVDs. ............................. ........................ ........................ ........................ ..................... How to Copy a CD or DVD. . Using Blank CDs and DVDs . Helpful Tips . . . . . . . . . Using a Media Card Reader (Optional) Connecting Two Monitors ............................ ........ ........ ........ ........ Connecting Two Monitors With VGA Connectors . . . . . Connecting One Monitor With a VGA Connector and One Monitor With a DVI Connector . . . . . . . . . . . . . . . Connecting a TV . . . . . . . . . . . . . . . . . . . . . . Changing the Display Settings . . . . . . . . . . . . . . . Setting Up a Home and Office Network . Connecting to a Network Adapter Network Setup Wizard . . . . . . Power Management .................... ..................... ..................... ............................... ......................... ......................... ......................... Standby Mode . . . . . . Hibernate Mode. . . . . . Power Options Properties Hyper-Threading . ................................ Contents 3 About RAID Configurations ........................... ..... ..... ..... ..... ..... ..... 27 28 28 29 29 29 30 30 Verifying That RAID Is Working . . . . . . . . . . . . . . . . . . RAID Level 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting RAID. . . . . . . . . . . . . . . . . . . . . . . Recovering From a Multiple Hard Drive Failure Using the Intel® RAID Option ROM Utility . . . . . . . . . . . . . . . . . . . . . Recovering From a Single Hard Drive Failure Using the Intel Matrix Storage Manager . . . . . . . . . . . . . . . . . . . . . Setting Your Computer to RAID-Enabled Mode . . . . . . . . . DellTM DataSafe (Optional). ........................... 2 Solving Problems. Troubleshooting Tips . Battery Problems. Drive Problems . ............................. 31 31 31 32 32 33 33 34 35 36 36 36 36 37 37 37 37 38 39 39 40 .............................. ................................ ................................. ........................ ........................ .................... CD and DVD drive problems Hard drive problems . . . . E-Mail, Modem, and Internet Problems . Error Messages ................................. ............................... ........................ ....... ....... ....... ....... ....... ....... ....... Keyboard Problems Lockups and Software Problems The computer does not start up . . . . . . . . . . . . . . . The computer stops responding . . . . . . . . . . . . . . . A program stops responding . . . . . . . . . . . . . . . . . A program crashes repeatedly . . . . . . . . . . . . . . . . A program is designed for an earlier Microsoft® Windows® operating system . . . . . . . . . . . . . . . . . . . . . . . A solid blue screen appears . . . . . . . . . . . . . . . . . Other software problems . . . . . . . . . . . . . . . . . . . Media Card Reader Problems Memory Problems Mouse Problems . .......................... ................................ ................................ ............................... Network Problems . 4 Contents Power Problems ................................. ................................ ................................ ......................... ........................ ........................ 41 42 43 43 43 44 45 45 45 Printer Problems . Scanner Problems Sound and Speaker Problems . No sound from speakers . . No sound from headphones Video and Monitor Problems .......................... ...................... ...................... If the screen is blank . . . . . . If the screen is difficult to read . 3 Troubleshooting Tools Diagnostic Lights. Dell Diagnostics .......................... 47 47 50 50 51 51 52 52 53 53 54 55 57 ................................ ................................. ........................ Dell Diagnostics Main Menu Drivers ...................................... ............................ ............................ ............................ ............. What Is a Driver? . . Identifying Drivers . Reinstalling Drivers . Resolving Software and Hardware Incompatibilities Restoring Your Operating System ........................ .............. .............. .............. Using Microsoft Windows XP System Restore . Using Dell PC Restore by Symantec . . . . . . Using the Operating System CD. . . . . . . . . 4 Removing and Installing Parts. Before You Begin. .................... 59 59 59 59 59 61 63 64 ................................ .................. .................. .................. Recommended Tools . . . . . . . . . . Turning Off Your Computer . . . . . . . Before Working Inside Your Computer . Front View of the Computer Back View of the Computer ........................... ........................... .......................... Back Panel Connectors. Contents 5 Removing the Computer Cover. Inside View of Your Computer . System Board Components. Memory. ......................... ......................... 65 67 68 69 69 70 70 72 73 73 77 82 83 84 84 85 86 87 87 88 88 88 90 91 93 93 94 97 97 99 100 100 102 ........................... ..................................... .............. .............. .............. .............. DDR2 Memory Overview . . . . . . . . . . . . Addressing Memory With 4-GB Configurations Installing Memory. . . . . . . . . . . . . . . . Removing Memory . . . . . . . . . . . . . . . Cards ....................................... ............................. ............................. PCI Cards . . . . . PCI Express Cards Drive Panel . ................................... ..................... ..................... ..................... ..................... Removing the Drive Panel . . . . Removing the Drive-Panel Insert . Replacing the Drive-Panel Insert . Replacing the Drive Panel . . . . Drives. ...................................... ............... ............... ............... Connecting Drive Cables . . . . . . . . . . . Drive Interface Connectors . . . . . . . . . . Connecting and Disconnecting Drive Cables. Hard Drive .................................... ........................ ........................ ........................ Removing a Hard Drive . . . Installing a Hard Drive . . . Adding a Second Hard Drive Floppy Drive ................................... .......................... .......................... Removing a Floppy Drive Installing a Floppy Drive Media Card Reader ............................... ...................... ...................... Removing a Media Card Reader Installing a Media Card Reader. CD/DVD Drive. ................................. ........................ ........................ Removing a CD/DVD Drive Installing a CD/DVD Drive. 6 Contents Battery ..................................... .......................... ........................ 105 105 106 Replacing the Battery. Replacing the Computer Cover 5 Appendix .................................. ................................. ................................. .......................... .......................... .......................... .......................... ........................ 109 109 113 113 113 114 119 120 121 121 121 122 122 122 123 123 123 123 123 124 Specifications System Setup . Overview . . . . . . . Entering System Setup System Setup Options. Boot Sequence . . . . Clearing Forgotten Passwords. Clearing CMOS Settings . Cleaning Your Computer . ........................... ........................... .................... .................... .................... .................... .................. ......... ......... Computer, Keyboard, and Monitor Mouse. . . . . . . . . . . . . . . Floppy Drive . . . . . . . . . . . . CDs and DVDs. . . . . . . . . . . Dell Technical Support Policy (U.S. Only) . Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals. . FCC Notice (U.S. Only) FCC Class B Contacting Dell. ............................. ................................ ................................ Glossary Index . ..................................... 147 157 ....................................... Contents 7 8 Contents Finding Information NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer. What Are You Looking For? · · · · · · Warranty information Terms and Conditions (U.S. only) Safety instructions Regulatory information Ergonomics information End User License Agreement Find it Here DellTM Product Information Guide · How to set up my computer Setup Diagram Finding Information 9 What Are You Looking For? · Service Tag and Express Service Code · Microsoft Windows License Label Find it Here Service Tag and Microsoft® Windows® License These labels are located on your computer. ·Use the Service Tag to identify your computer when you use support.dell.com or contact support. ·Enter the Express Service Code to direct your call when contacting support. · Solutions -- Troubleshooting hints and tips, articles from technicians, and online courses, frequently asked questions · Community -- Online discussion with other Dell customers · Upgrades -- Upgrade information for components, such as memory, the hard drive, and the operating system · Customer Care -- Contact information, service call and order status, warranty, and repair information · Service and support -- Service call status and support history, service contract, online discussions with technical support · Reference -- Computer documentation, details on my computer configuration, product specifications, and white papers · Downloads -- Certified drivers, patches, and software updates · Desktop System Software (DSS)-- If you reinstall the operating system for your computer, you should also reinstall the DSS utility. DSS provides critical updates for your operating system and support for DellTM 3.5-inch USB floppy drives, Intel® processors, optical drives, and USB devices. DSS is necessary for correct operation of your Dell computer. The software automatically detects your computer and operating system and installs the updates appropriate for your configuration. Dell Support Website -- support.dell.com NOTE: Select your region to view the appropriate support site. NOTE: Corporate, government, and education customers can also use the customized Dell Premier Support website at premier.support.dell.com. To download Desktop System Software: 1 Go to support.dell.com and click Downloads. 2 Enter your Service Tag or product model. 3 In the Download Category drop-down menu, click All. 4 Select the operating system and operating system language for your computer, and click Submit. 5 Under Select a Device, scroll to System and Configuration Utilities, and click Dell Desktop System Software. 10 Finding Information What Are You Looking For? · How to use Windows XP · How to work with programs and files · How to personalize my desktop Find it Here Windows Help and Support Center 1 Click Start Help and Support. 2 Type a word or phrase that describes your problem and click the arrow icon. 3 Click the topic that describes your problem. 4 Follow the instructions on the screen. Finding Information 11 12 Finding Information Setting Up and Using Your Computer Setting Up a Printer NOTICE: Complete the operating system setup before you connect a printer to the computer. See the documentation that came with the printer for setup information, including how to: · · · Obtain and install updated drivers. Connect the printer to the computer. Load paper and install the toner or ink cartridge. For technical assistance, refer to the printer owner's manual or contact the printer manufacturer. Printer Cable Your printer connects to your computer with a USB cable. Your printer may not come with a printer cable, so if you purchase a cable separately, ensure that it is compatible with your printer. If you purchased a printer cable at the same time you purchased your computer, the cable may arrive in the computer box. Connecting a Printer NOTE: You can connect USB devices while the computer is turned on. 1 Complete the operating system setup if you have not already done so. 2 Attach the USB printer cable to the USB connectors on the computer and the printer. The USB connectors fit only one way. Setting Up and Using Your Computer 13 1 2 3 1 USB connector on computer 2 USB printer cable 3 USB connector on printer 3 Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. 4 Install the printer driver if necessary. See the documentation that came with your printer. Connecting to the Internet NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP). Your ISP will offer one or more of the following Internet connection options: · · · Dial-up connections that provide Internet access through a telephone line. Dial-up connections are considerably slower than DSL and cable modem connections. DSL connections that provide high-speed Internet access through your existing telephone line. With a DSL connection, you can access the Internet and use your telephone on the same line simultaneously. Cable modem connections that provide high-speed Internet access through your local cable TV line. If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection. If you are using a DSL or cable modem connection, contact your ISP for setup instructions. 14 Setting Up and Using Your Computer Setting Up Your Internet Connection To set up an Internet connection with a provided ISP desktop shortcut: 1 Save and close any open files, and exit any open programs. 2 Double-click the ISP icon on the Microsoft® Windows® desktop. 3 Follow the instructions on the screen to complete the setup. If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP: 1 Save and close any open files, and exit any open programs. 2 Click the Start button and click Internet Explorer. The New Connection Wizard appears. 3 Click Connect to the Internet. 4 In the next window, click the appropriate option: · · · If you do not have an ISP and want to select one, click Choose from a list of Internet service providers (ISPs). If you have already obtained setup information from your ISP but you did not receive a setup CD, click Set up my connection manually. If you have a CD, click Use the CD I got from an ISP. 5 Click Next. If you selected Set up my connection manually, continue to step 6. Otherwise, follow the instructions on the screen to complete the setup. NOTE: If you do not know which type of connection to select, contact your ISP. 6 Click the appropriate option under How do you want to connect to the Internet?, and then click Next. 7 Use the setup information provided by your ISP to complete the setup. If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on page 33. If you cannot connect to the Internet but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later. Setting Up and Using Your Computer 15 Playing CDs and DVDs NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray closed when you are not using the drive. NOTICE: Do not move the computer when you are playing CDs or DVDs. 1 Press the eject button on the front of the drive. 2 Place the disc, label side up, in the center of the tray. 3 Press the eject button or gently push in the tray. To format CDs for storing data, to create music CDs, or to copy CDs, see the CD software that came with your computer. NOTE: Ensure that you follow all copyright laws when you create CDs. A CD player includes the following basic buttons: Play Move backward within the current track Pause Move forward within the current track Stop Go to the previous track Eject Go to the next track 16 Setting Up and Using Your Computer A DVD player includes the following basic buttons: Stop Restart the current chapter Play Fast forward Pause Fast reverse Advance a single frame while in pause mode Go to the next title or chapter Continuously play the current title or chapter Go to the previous title or chapter Eject For more information on playing CDs or DVDs, click Help on the CD or DVD player (if available). Adjusting the Volume NOTE: When the speakers are muted, you do not hear the CD or DVD playing. 1 Click the Start button, point to All Programs Accessories Entertainment, and then click Volume Control. 2 In the Volume Control window, click and drag the bar in the Volume Control column and slide it up or down to increase or decrease the volume. For more information on volume control options, click Help in the Volume Control window. Adjusting the Picture If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback, adjust the display properties: 1 Click the Start button and click Control Panel. 2 Under Pick a category, click Appearance and Themes. 3 Under Pick a task..., click Change the screen resolution. 4 In the Display Properties window, click and drag the bar in Screen resolution to change the setting to 800 by 600 pixels. 5 Click the drop-down menu under Color quality, and then click Medium (16 bit). 6 Click OK. Setting Up and Using Your Computer 17 Copying CDs and DVDs NOTE: Ensure that you observe all copyright laws when creating CDs or DVDs. This section applies only to computers that have a CD-RW, DVD+/-RW, or CD-RW/DVD (combo) drive. NOTE: The types of CD or DVD drives offered by Dell may vary by country. The following instructions explain how to make an exact copy of a CD or DVD. You can also use Sonic DigitalMedia for other purposes, such as creating music CDs from audio files stored on your computer or backing up important data. For help, open Sonic DigitalMedia and then click the question mark icon in the upper-right corner of the window. How to Copy a CD or DVD NOTE: CD-RW/DVD combo drives cannot write to DVD media. If you have a CD-RW/DVD combo drive and you experience recording problems, check for available software patches on the Sonic support website at www.sonic.com. The DVD-writable drives installed in DellTM computers can write to and read DVD+/-R, DVD+/-RW and DVD+R DL (dual layer) media, but cannot write to and may not read DVD-RAM or DVD-R DL media. NOTE: Most commercial DVDs have copyright protection and cannot be copied using Sonic DigitalMedia. 1 Click Start All Programs Sonic DigitalMedia Projects Copy Disc Copy. 2 To copy the CD or DVD: · If you have one CD or DVD drive, ensure that the settings are correct and click the Disc Copy button. The computer reads your source CD or DVD and copies the data to a temporary folder on your computer hard drive. When prompted, insert a blank CD or DVD into the drive and click OK. · If you have two CD or DVD drives, select the drive into which you have inserted your source CD or DVD and click the Disc Copy button. The computer copies the data from the source CD or DVD to the blank CD or DVD. Once you have finished copying the source CD or DVD, the CD or DVD that you have created automatically ejects. Using Blank CDs and DVDs CD-RW drives can write to CD recording media only (including high-speed CD-RW) while DVD-writable drives can write to both CD and DVD recording media. Use blank CD-Rs to record music or permanently store data files. After creating a CD-R, you cannot write to that CD-R again (see the Sonic documentation for more information). Use blank CD-RWs to write to CDs or to erase, rewrite, or update data on CDs. 18 Setting Up and Using Your Computer Blank DVD+/-Rs can be used to permanently store large amounts of information. After you create a DVD+/-R disc, you may not be able to write to that disc again if the disc is "finalized" or "closed" during the final stage of the disc creation process. Use blank DVD+/-RWs if you plan to erase, rewrite, or update information on that disc later. CD-Writable Drives Media Type CD-R CD-RW DVD-Writable Drives Media Type CD-R CD-RW DVD+R DVD-R DVD+RW DVD-RW DVD+R DL Read Yes Yes Yes Yes Yes Yes Yes Write Yes Yes Yes Yes Yes Yes Yes Rewritable No Yes No No Yes Yes No Read Yes Yes Write Yes Yes Rewritable No Yes Helpful Tips · · · · · Use Microsoft® Windows® Explorer to drag and drop files to a CD-R or CD-RW only after you start Sonic DigitalMedia and open a DigitalMedia project. Use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs do not play in most home or car stereos. You cannot create audio DVDs with Sonic DigitalMedia. Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed. Commercially available DVD players used in home theater systems may not support all available DVD formats. For a list of formats supported by your DVD player, see the documentation provided with your DVD player or contact the manufacturer. Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a 650-MB file to a blank 650-MB CD. The CD-RW drive needs 1­2 MB of the blank space to finalize the recording. · Setting Up and Using Your Computer 19 · Use a blank CD-RW to practice CD recording until you are familiar with CD recording techniques. If you make a mistake, you can erase the data on the CD-RW and try again. You can also use blank CD-RWs to test music file projects before you record the project permanently to a blank CD-R. See the Sonic website at www.sonic.com for additional information. · Using a Media Card Reader (Optional) Use the Media Card Reader to transfer data directly to your computer. The Media Card Reader supports the following memory types: · · · · · · · xD-Picture Card SmartMedia (SMC) CompactFlash Type I and II (CF I/II) MicroDrive Card SecureDigital Card (SD) MultiMediaCard (MMC) Memory Stick (MS/MS Pro) For information on installing a Media Card Reader, see "Installing a Media Card Reader" on page 99. 20 Setting Up and Using Your Computer 1 2 3 4 1 xD-Picture Card and SmartMedia (SMC) SecureDigital Card (SD)/ MultiMediaCard (MMC) 2 CompactFlash Type I and II (CF I/II) and MicroDrive Card 3 Memory Stick (MS/MS Pro) 4 To use the Media Card Reader: 1 Check the media or card to determine the proper orientation for insertion. 2 Slide the media or card into the appropriate slot until it is completely seated in the connector. If you encounter resistance, do not force the media or card. Check the card orientation and try again. Setting Up and Using Your Computer 21 Connecting Two Monitors CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: If you are connecting two monitors that have VGA connectors, you must have the optional DVI adapter. If you are connecting two flat-panel monitors, at least one of them must have a VGA connector. If you are connecting a TV, you may connect only one monitor (VGA or DVI) in addition to the TV. If you purchased a graphics card that supports dual monitors, follow these instructions to connect and enable your monitors. The instructions tell you how to connect either two monitors (each with a VGA connector), one monitor with a VGA connector and one monitor with a DVI connector, or a TV. Connecting Two Monitors With VGA Connectors 1 Follow the procedures in "Before You Begin" on page 59. NOTE: If your computer has integrated video, do not connect either monitor to the integrated video connector. If the integrated video connector is covered by a cap, do not remove the cap to connect the monitor or the monitor will not function. 2 Connect one of the monitors to the VGA (blue) connector on the back of the computer. 3 Connect the other monitor to the optional DVI adapter and connect the DVI adapter to the DVI (white) connector on the back of the computer. 1 2* 3* 4 *May not be present on your computer 1 4 optional DVI adapter VGA (blue) connector Setting Up and Using Your Computer 2 DVI (white) connector 3 TV-OUT connector 22 Connecting One Monitor With a VGA Connector and One Monitor With a DVI Connector 1 Follow the procedures in "Before You Begin" on page 59. 2 Connect the VGA connector on the monitor to the VGA (blue) connector on the back of the computer. 3 Connect the DVI connector on the other monitor to the DVI (white) connector on the back of the computer. Connecting a TV NOTE: You must purchase an S-video cable, available at most consumer electronics stores, to connect a TV to your computer. It is not included with your computer. 1 Follow the procedures in "Before You Begin" on page 59. 2 Connect one end of the S-video cable to the optional TV-OUT connector on the back of the computer. 3 Connect the other end of the S-video cable to the S-video input connector on your TV. 4 Connect the VGA or DVI monitor. Changing the Display Settings 1 After you connect the monitor(s) or TV, turn on the computer. The Microsoft® Windows® desktop displays on the primary monitor. 2 Enable clone mode or extended desktop mode in the display settings. · · In clone mode, both monitors display the same image. In extended desktop mode, you can drag objects from one screen to the other, effectively doubling the amount of viewable work space. For information on changing the display settings for your graphics card, see the user's guide in the Help and Support Center (click the Start button, click Help and Support, click User and system guides, click Device guides, and then click the guide for your graphics card). Setting Up a Home and Office Network Connecting to a Network Adapter NOTICE: Plug the network cable into the network adapter connector on the computer. Do not plug the network cable into the modem connector on the computer. Do not plug a network cable into a telephone wall jack. 1 Connect the network cable to the network adapter connector on the back of your computer. Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure. 2 Connect the other end of the network cable to a network device. Setting Up and Using Your Computer 23 1 2 3 4 2 network device 3 network adapter connector on computer 1 4 network adapter connector network cable Network Setup Wizard The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office. 1 Click the Start button, point to All Programs Accessories Communications, and then click Network Setup Wizard. 2 On the welcome screen, click Next. 3 Click Checklist for creating a network. NOTE: Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows XP Service Pack. 4 Complete the checklist and required preparations. 5 Return to the Network Setup Wizard and follow the instructions on the screen. Power Management The Microsoft® Windows® XP power management features can reduce the amount of electricity your computer uses when it is on and you are not using it. You can reduce power to just the monitor or the hard drive, or you can use standby mode or hibernate mode to reduce power to the entire computer. When the computer exits from a power conservation mode, the Windows desktop is restored to the state it was in before it entered the mode. 24 Setting Up and Using Your Computer NOTE: Windows XP Professional includes security and networking features not available in Windows XP Home Edition. When a Windows XP Professional computer is connected to a network, different options related to security and networking appear in certain windows. Standby Mode Standby mode conserves power by turning off the display and the hard drive after a time-out. When the computer exits from standby mode, it returns to the operating state it was in before it entered standby mode. To set standby mode to automatically activate after a defined period of inactivity: 1 Click the Start button and click Control Panel. 2 Under Pick a category, click Performance and Maintenance. 3 Under or pick a Control Panel icon, click Power Options. To immediately activate standby mode without a period of inactivity, click the Start button, click Turn Off Computer, and then click Stand by. To exit from standby mode, press a key on the keyboard or move the mouse. NOTICE: If your computer loses power while in standby mode, it may lose data. Hibernate Mode Hibernate mode conserves power by copying system data to a reserved area on the hard drive and then completely turning off the computer. When the computer exits from hibernate mode, the desktop is restored to the state it was in before it entered hibernate mode. To activate hibernate mode: 1 Click the Start button and click Control Panel. 2 Under Pick a category, click Performance and Maintenance. 3 Under or pick a Control Panel icon, click Power Options. 4 Define your hibernate settings on the Power Schemes tab, Advanced tab, and Hibernate tab. To exit from hibernate mode, press the power button. The computer may take a short time to exit from hibernate mode. Pressing a key on the keyboard or moving the mouse does not bring the computer out of hibernation, because the keyboard and the mouse do not function when the computer is in hibernate mode. Because hibernate mode requires a special file on your hard drive with enough disk space to store the contents of the computer memory, Dell creates an appropriately sized hibernate mode file before shipping the computer to you. If the computer's hard drive becomes corrupted, Windows XP recreates the hibernate file automatically. Setting Up and Using Your Computer 25 Power Options Properties Define your standby mode settings, hibernate mode settings, and other power settings in the Power Options Properties window. To access the Power Options Properties window: 1 Click the Start button and click Control Panel. 2 Under Pick a category, click Performance and Maintenance. 3 Under or pick a Control Panel icon, click Power Options. 4 Define your power settings on the Power Schemes tab, Advanced tab, and Hibernate tab. Power Schemes Tab Each standard power setting is called a scheme. If you want to select one of the standard Windows schemes installed on your computer, choose a scheme from the Power schemes drop-down menu. The settings for each scheme appear in the fields below the scheme name. Each scheme has different settings for starting standby mode or hibernate mode, turning off the monitor, and turning off the hard drive. The Power schemes drop-down menu displays the following schemes: · · · · · Always On (default) -- If you want to use your computer with no power conservation. Home/Office Desk -- If you use your computer as a home or office computer and you require minimal power conservation. Presentation -- If you want your computer to run without interruption (using no power conservation). Minimal Power Management -- If you want your computer to run with minimal power conservation. Max Battery -- If your computer is a portable computer and you run your computer from batteries for extended periods of time. If you want to change the default settings for a scheme, click the drop-down menu in the Turn off monitor, Turn off hard disks, System stand by, or System hibernates field, and then select a time-out from the displayed list. Changing the time-out for a scheme field permanently changes the default settings for that scheme, unless you click Save As and enter a new name for the changed scheme. NOTICE: If you set the hard drive (hard disk) to time-out before the monitor does, your computer may appear to be locked up. To recover, press any key on the keyboard or click the mouse. To avoid this problem, always set the monitor to time-out before the hard drive. Advanced Tab The Advanced tab allows you to: · · · Place the power options icon in the Windows taskbar for quick access. Set the computer to prompt you for your Windows password before the computer exits from standby mode or hibernate mode. Program the power button to activate standby mode, activate hibernate mode, or turn off the computer. To program these functions, click an option from the corresponding drop-down menu and click OK. 26 Setting Up and Using Your Computer Hibernate Tab The Hibernate tab allows you to enable hibernate mode. If you want to use the hibernate settings you defined on the Power Schemes tab, click the Enable hibernate support check box on the Hibernate tab. For more information on power management options: 1 Click the Start button and click Help and Support. 2 In the Help and Support window, click Performance and maintenance. 3 In the Performance and maintenance window, click Conserving power on your computer. Hyper-Threading Hyper-Threading is an Intel® technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors, capable of performing certain tasks simultaneously. It is recommended that you use the Microsoft® Windows® XP Service Pack 1 (SP1) or later operating system because Windows XP is optimized to take advantage of Hyper-Threading technology. While many programs can benefit from Hyper-Threading, some programs have not been optimized for Hyper-Threading and may require an update from the software manufacturer. Contact the software manufacturer for updates and information about using Hyper-Threading with your software. To determine whether your computer is using Hyper-Threading technology: 1 Click the Start button, right-click My Computer, and then click Properties. 2 Click Hardware and click Device Manager. 3 In the Device Manager window, click the plus (+) sign next to Processors. If Hyper-Threading is enabled, the processor is listed twice. You can enable or disable Hyper-Threading through system setup. For more information on accessing system setup, see "System Setup" on page 113. For more information on Hyper-Threading, search the Knowledge Base on the Dell Support website at support.dell.com. About RAID Configurations This section provides an overview of the RAID configuration that you might have selected when you purchased your computer. Of the RAID configurations available in the computer industry for different uses, Dell offers RAID level 1 on your computer. A RAID level 1 configuration is recommended for users that desire a high level of data integrity. The Intel RAID controller on your computer can only create a RAID level configuration using two physical drives. The drives should be the same size to ensure that the larger drive does not contain unallocated (and therefore unusable) space. NOTE: If you purchased your Dell computer with RAID, your computer has been configured with two hard drives that are the same size. Setting Up and Using Your Computer 27 Verifying That RAID Is Working Your computer displays information pertaining to your RAID configuration at startup, before loading the operating system. If RAID is not configured, the message none defined will be displayed under RAID Volumes, followed by a list of the physical drives installed in your system. If a RAID volume is identified, you can then check the Status field to determine the current state of your RAID configuration. The Status field contains information about the following conditions: · · · Normal -- Your RAID configuration is functioning properly. Degraded -- One of your hard drives has failed. The computer is still bootable; however, RAID is not functioning and data is not being copied to the other drive. Rebuild -- Following a degraded condition, the computer has detected the replacement/connection of a secondary hard drive and will automatically restore the RAID configuration the next time the operating system loads. RAID Level 1 RAID level 1 uses a data-redundancy storage technique known as "mirroring." When data is written to the primary drive, the data is then duplicated--or mirrored--on the other drive. A RAID level 1 configuration sacrifices high-data access rates for its data redundancy advantages. serial ATA RAID configured for RAID level 1 segment 1 segment 2 segment 3 segment 4 segment 5 segment 6 hard drive 1 segment 1 duplicated segment 2 duplicated segment 3 duplicated segment 4 duplicated segment 5 duplicated segment 6 duplicated hard drive 2 If a drive failure occurs, subsequent read and write operations are directed to the surviving drive. A replacement drive can then be rebuilt using the data from the surviving drive. Also, because data is duplicated on both drives, two 120-GB RAID level 1 drives collectively have a maximum of 120-GB on which to store data. 28 Setting Up and Using Your Computer Troubleshooting RAID You can use one of two methods to troubleshoot RAID hard drive volumes. One method uses the Intel RAID Option ROM utility and is performed before you install the operating system onto the hard drive. The second method uses the Intel Matrix Storage Manager, or Intel Matrix Storage Console, and is performed after the operating system and the Intel Matrix Storage Console have been installed. Both methods require that you set your computer to RAID-enabled mode (see "Setting Your Computer to RAID-Enabled Mode" on page 30) before you begin. Recovering From a Multiple Hard Drive Failure Using the Intel® RAID Option ROM Utility NOTE: The following steps procedure will not restore any data lost during the hard drive failure. It can be performed only after the failed hard drives have been replaced (see "Hard Drive" on page 88). Although hard drives of any size may be combined to create a RAID configuration, the drives should ideally be of equal size when using the Intel RAID Option ROM utility. In a RAID level 1 configuration, the size of the configuration will be equivalent to the smaller of the two drives used. 1 Set your computer to RAID-enabled mode (see "Setting Your Computer to RAID-Enabled Mode" on page 30). 2 Press when you are prompted to enter the Intel RAID Option ROM utility. 3 Use the up- and down-arrow keys to highlight Create RAID Volume and press . 4 Enter a RAID volume name or accept the default and press . 5 Select RAID1(Mirror) and press . 6 Select the desired capacity for the volume, and press . The default value is the maximum available size. 7 Press to create the volume. 8 Press to confirm that you want to create the RAID volume. 9 Confirm that the correct volume configuration is displayed on the main Intel RAID Option ROM utility screen. 10 Use the up- and down-arrow keys to select Exit and press . 11 Install the operating system using the supplied media (see "Restoring Your Operating System" on page 53). Recovering From a Single Hard Drive Failure Using the Intel Matrix Storage Manager NOTE: The following steps can be performed only after the failed hard drive has been replaced (see "Hard Drive" on page 88). 1 Click the Start button and point to Programs Intel(R) Matrix Storage Manager Intel Matrix Storage Console to launch the Intel Storage Utility. 2 Click the Restore RAID 1 data protection button. Setting Up and Using Your Computer 29 3 Click the Rebuild RAID volume now button. 4 Click the Yes button to start rebuilding the RAID volume to the new hard drive. NOTE: You can use your computer while the computer is rebuilding the RAID level 1 volume. Setting Your Computer to RAID-Enabled Mode 1 Enter system setup (see "System Setup" on page 113). 2 Press the up- and down-arrow keys to highlight Drives, and press . 3 Press the up- and down-arrow keys to highlight SATA Operation, and press . 4 Press the left- and right-arrow keys to highlight RAID On, press , and then press . NOTE: For more information about RAID options, see "System Setup Options" on page 114. 5 Press the left- and right-arrow keys to highlight Save/Exit, and press to exit system setup and resume the boot process. DellTM DataSafe (Optional) Dell DataSafe is a solution that helps you protect your data from unfortunate events such as data loss from system crashes, hard drive failures, software corruption, viruses, and other accidents. Using Intel technology, your computer has a robust level of data protection out of the factory. With Dell DataSafe, you will have a selected area on your system that automatically stores periodic copies of your computer's hard drive data. Not only does Dell DataSafe help you to store and protect your valuable data such as photos, music, videos, files, and more, it also helps restore your computer and your data in the event of a failure. The included software can give you the power to roll back your system to a healthy state after a system problem, easily retrieve deleted files, and recover individual files or an entire hard drive, and the Intel Matrix Storage Console (RAID) allows for continued functionality in the case of a single hard drive failure. 30 Setting Up and Using Your Computer Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your computer: · · · · If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed. If a peripheral device does not work, ensure that the device is properly connected. If an error message appears on the screen, write down the exact message. This message may help technical support personnel diagnose and fix the problem. If an error message occurs in a program, see the program's documentation. Battery Problems CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. R E P L A C E T H E B A T T E R Y -- If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or date displays during start-up, replace the battery (see "Replacing the Battery" on page 105). If the battery still does not work properly, contact Dell (see "Contacting Dell" on page 124). Solving Problems 31 Drive Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. EN S U R E T H A T M I C R O S O F T ® W I N D O W S ® R E C O G N I Z E S T H E D R I V E -- Click the Start button and click My Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. TEST T H E D R I V E -- · Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective. · Insert bootable media and restart the computer. C L E A N T H E D R I V E O R D I S K -- See "Cleaning Your Computer" on page 121. CHECK THE CABLE CONNECTIONS R U N T H E HARDWARE TROUBLESHOOTER -- See "Resolving Software and Hardware Incompatibilities" on page 53. R U N T H E DELL D I A G N O S T I C S -- See "Dell Diagnostics" on page 50. CD and DVD drive problems NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD. NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives. AD J U S T T H E W I N D O W S V O L U M E C O N T R O L -- · Click the speaker icon in the lower-right corner of your screen. · Ensure that the volume is turned up by clicking the slidebar and dragging it up. · Ensure that the sound is not muted by clicking any boxes that are checked. C H E C K T H E S P E A K E R S A N D S U B W O O F E R -- See "Sound and Speaker Problems" on page 43. 32 Solving Problems Problems writing to a CD/DVD-RW drive C L O S E O T H E R P R O G R A M S -- The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-RW. TURN O F F S T A N D B Y M O D E I N W I N D O W S B E F O R E W R I T I N G T O A C D / D V D - R W D I S C -- Search for the keyword standby in Windows Help. Hard drive problems RUN CHECK DISK -- 1 Click the Start button and click My Computer. 2 Right-click Local Disk C:. 3 Click Properties. 4 Click the Tools tab. 5 Under Error-checking, click Check Now. 6 Click Scan for and attempt recovery of bad sectors. 7 Click Start. E-Mail, Modem, and Internet Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network. C H E C K T H E M I C R O S O F T O U T L O O K ® EX P R E S S S E C U R I T Y S E T T I N G S -- If you cannot open your e-mail attachments: 1 In Outlook Express, click Tools, click Options, and then click Security. 2 Click Do not allow attachments to remove the checkmark. Solving Problems 33 CHECK THE TELEPHONE LINE CONNECTION -- CHECK THE TELEPHONE JACK -- CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK -- US E A D I F F E R E N T T E L E P H O N E L I N E -- · Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a connector-shaped icon next to it.) · Ensure that you feel a click when you insert the telephone line connector into the modem. · Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone. · If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one. R U N T H E MODEM H E L P E R D I A G N O S T I C S -- Click the Start button, point to All Programs, and then click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on all computers.) VERIFY T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H W I N D O W S -- 1 Click the Start button and click Control Panel. 2 Click Printers and Other Hardware. 3 Click Phone and Modem Options. 4 Click the Modems tab. 5 Click the COM port for your modem. 6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows. If all commands receive responses, the modem is operating properly. EN S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T -- Ensure that you have subscribed to an Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet service provider. Error Messages If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared. A F I L E N A M E C A N N O T C O N T A I N A N Y O F T H E F O L L O W I N G C H A R A C T E R S : \ / : * ? " < > | -- Do not use these characters in filenames. 34 Solving Problems A R E Q U I R E D . D L L F I L E W A S N O T F O U N D -- The program that you are trying to open is missing an essential file. To remove and then reinstall the program: 1 Click the Start button, click Control Panel, and then click Add or Remove Programs. 2 Select the program you want to remove. 3 Click the Change or Remove Program icon. 4 See the program documentation for installation instructions. AL E R T ! AIR T E M P E R A T U R E S E N S O R N O T D E T E C T E D -- For any computer type except the ultra small form-factor computer, ensure that all cables are securely fastened to the I/O panel and to the system board and reboot your computer. If this does not resolve the problem or if you have an ultra small formfactor computer, contact Dell (see "Contacting Dell" on page 124). drive letter : \ I S N O T A C C E S S I B L E . THE D E V I C E I S N O T R E A D Y -- The drive cannot read the disk. Insert a disk into the drive and try again. I N S E R T B O O T A B L E M E D I A -- Insert a bootable floppy disk or CD. N O N -S YS T E M D I S K E R R O R -- Remove the floppy disk from the drive and restart your computer. N O T E N O U G H M E M O R Y O R R E S O U R C E S . C L O S E S O M E P R O G R A M S A N D T R Y A G A I N -- Close all windows and open the program that you want to use. In some cases, you might have to restart your computer to restore computer resources. If so, run the program that you want to use first. OP E R A T I N G S YS T E M N O T F O U N D -- Contact Dell (see "Contacting Dell" on page 124). Keyboard Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CHECK THE KEYBOARD CABLE -- · Ensure that the keyboard cable is firmly connected to the computer. · Shut down the computer (see "Turning Off Your Computer" on page 59), reconnect the keyboard cable as shown on the setup diagram for your computer, and then restart the computer. · Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins. · Remove keyboard extension cables and connect the keyboard directly to the computer. Solving Problems 35 TEST THE KEYBOARD -- Connect a properly working keyboard to the computer, and try using the keyboard. R U N T H E HARDWARE TROUBLESHOOTER -- See "Resolving Software and Hardware Incompatibilities" on page 53. Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. The computer does not start up C H E C K T H E D I A G N O S T I C L I G H T S -- See "Diagnostic Lights" on page 47. EN S U R E T H A T T H E P O W E R C A B L E I S F I R M L Y C O N N E C T E D T O T H E C O M P U T E R A N D T O T H E E L E C T R I C A L OUTLET The computer stops responding NOTICE: You might lose data if you are unable to perform an operating system shutdown. TURN T H E C O M P U T E R O F F -- If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer. A program stops responding EN D T H E P R O G R A M -- 1 Press simultaneously. 2 Click Applications. 3 Click the program that is no longer responding. 4 Click End Task. 36 Solving Problems A program crashes repeatedly NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD. C H E C K T H E S O F T W A R E D O C U M E N T A T I O N -- If necessary, uninstall and then reinstall the program. A program is designed for an earlier Microsoft® Windows® operating system R U N T H E PR O G R A M C O M P A T I B I L I T Y W I Z A R D -- The Program Compatibility Wizard configures a program so it runs in an environment similar to nonWindows XP operating system environments. 1 Click the Start button, point to All Programs Accessories, and then click Program Compatibility Wizard. 2 In the welcome screen, click Next. 3 Follow the instructions on the screen. A solid blue screen appears TURN T H E C O M P U T E R O F F -- If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION -- · Ensure that the program is compatible with the operating system installed on your computer. · Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. · Ensure that the program is installed and configured properly. · Verify that the device drivers do not conflict with the program. · If necessary, uninstall and then reinstall the program. BA C K U P Y O U R F I L E S I M M E D I A T E L Y US E A V I R U S -S C A N N I N G P R O G R A M T O C H E C K T H E H A R D D R I V E , F L O P P Y D I S K S , O R C DS Solving Problems 37 SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU Media Card Reader Problems NO DRIVE LETTER IS ASSIGNED -- When Microsoft Windows XP detects the Media Card Reader, the device is automatically assigned a drive letter as the next logical drive after all other physical drives in the system. If the next logical drive after the physical drives is mapped to a network drive, Windows XP does not automatically assign a drive letter to the Media Card Reader. To manually assign a drive for the Media Card Reader: 1 Right-click My Computer and select Manage. 2 Select the Disk Management option. 3 Right-click the corresponding drive letter in the right pane that needs to be changed. 4 Select Drive Letter and Paths. 5 From the drop-down list, select the new drive letter assignment for the Media Card Reader. 6 Click OK to confirm your selection. NOTE: The Media Card Reader only appears as a mapped drive when it is connected. Each of the four Media Card Reader slots are mapped to a drive even if no media is installed. If you attempt to access the Media Card Reader when no media is inserted, you are prompted to insert media. FLEX B A Y D E V I C E I S DISABLED -- There is a FlexBay disable option in the BIOS setup that appears only when the FlexBay device is installed. If the FlexBay device is physically installed, but it is not running, check to see if it is enabled in the BIOS setup. 38 Solving Problems Memory Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE -- · Save and close any open files and exit any open programs you are not using to see if that resolves the problem. · See the software documentation for minimum memory requirements. If necessary, install additional memory (see "Installing Memory" on page 70). · Reseat the memory modules (see "Installing Memory" on page 70) to ensure that your computer is successfully communicating with the memory. · Run the Dell Diagnostics (see "Dell Diagnostics" on page 50). IF YOU EXPERIENCE OTHER MEMORY PROBLEMS -- · Reseat the memory modules (see "Installing Memory" on page 70) to ensure that your computer is successfully communicating with the memory. · Ensure that you are following the memory installation guidelines (see "Installing Memory" on page 70). · Your computer supports DDR2 memory. For more information about the type of memory supported by your computer, see "Memory" on page 109. · Run the Dell Diagnostics (see "Dell Diagnostics" on page 50). Mouse Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. C L E A N T H E M O U S E -- See "Mouse" on page 122 for instructions on cleaning the mouse. CHECK THE MOUSE CABLE -- 1 Remove mouse extension cables, if used, and connect the mouse directly to the computer. 2 Reconnect the mouse cable as shown on the setup diagram for your computer. Solving Problems 39 RESTART THE COMPUTER -- 1 Simultaneously press to display the Start menu. 2 Type u, press the keyboard arrow keys to highlight Shut down or Turn Off, and then press . 3 After the computer turns off, reconnect the mouse cable as shown on the on the setup diagram for your computer. 4 Start the computer. TEST T H E M O U S E -- Connect a properly working mouse to the computer, and try using the mouse. CHECK THE MOUSE SETTINGS -- 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click Mouse. 3 Try adjusting the settings. R E I N S T A L L T H E M O U S E D R I V E R -- See "Reinstalling Drivers" on page 52. R U N T H E HARDWARE TROUBLESHOOTER -- See "Resolving Software and Hardware Incompatibilities" on page 53. Network Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. C H E C K T H E N E T W O R K C A B L E C O N N E C T O R -- Ensure that the network cable is firmly inserted into both the network connector on the back of the computer and the network port or device. C H E C K T H E N E T W O R K L I G H T S O N T H E B A C K O F T H E C O M P U T E R -- If the link integrity light is off, that indicates no network communication exists. Replace the network cable. For a description of network lights, see "Controls and Lights" on page 111. RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN C H E C K Y O U R N E T W O R K S E T T I N G S -- Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning. 40 Solving Problems R U N T H E HARDWARE TROUBLESHOOTER -- See "Resolving Software and Hardware Incompatibilities" on page 53. Power Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. I F T H E P O W E R L I G H T I S G R E E N A N D T H E C O M P U T E R I S N O T R E S P O N D I N G -- See "Diagnostic Lights" on page 47. I F T H E P O W E R L I G H T I S B L I N K I N G G R E E N -- The computer is in standby mode. Press a key on the keyboard, move the mouse, or press the power button to resume normal operation. I F T H E P O W E R L I G H T I S O F F -- The computer is either turned off or is not receiving power. · Reseat the power cable into both the power connector on the back of the computer and the electrical outlet. · If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on. Also bypass power protection devices, power strips, and power extension cables to verify that the computer turns on properly. · Ensure that the electrical outlet is working by testing it with another device, such as a lamp. · Ensure that the main power cable and front panel cable are securely connected to the system board (see "System Board Components" on page 68). I F T H E P O W E R L I G H T I S S T E A D Y A M B E R -- A device might be malfunctioning or incorrectly installed. · Ensure that the 12-volt power connector (12V) is securely connected to the system board (see "System Board Components" on page 68). · Remove and then reinstall the memory modules (see "Installing Memory" on page 70). · Remove and then reinstall any cards (see "Cards" on page 73). · Remove and then reinstall the graphics card, if applicable (see "PCI Express Cards" on page 77). I F T H E P O W E R L I G H T I S B L I N K I N G A M B E R -- The computer is receiving electrical power, but an internal power problem might exist. · Ensure that the voltage selection switch is set to match the AC power at your location (if applicable). See "Back View of the Computer" on page 63. · Ensure that the 12-volt power connector (12V) is securely connected to the system board (see "System Board Components" on page 68). Solving Problems 41 ELIMINATE I N T E R F E R E N C E -- Some possible causes of interference are: · Power, keyboard, and mouse extension cables · Too many devices on a power strip · Multiple power strips connected to the same electrical outlet Printer Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: If you need technical assistance for your printer, contact the printer's manufacturer. C H E C K T H E P R I N T E R D O C U M E N T A T I O N -- See the printer documentation for setup and troubleshooting information. EN S U R E T H A T T H E P R I N T E R I S T U R N E D O N CHECK THE PRINTER CABLE CONNECTIONS -- · See the printer documentation for cable connection information. · Ensure that the printer cables are securely connected to the printer and the computer (see "Setting Up a Printer" on page 13). TEST T H E E L E C T R I C A L O U T L E T -- Ensure that the electrical outlet is working by testing it with another device, such as a lamp. VERIFY T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y W I N D O W S -- 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click View installed printers or fax printers. If the printer is listed, right-click the printer icon. 3 Click Properties and click the Ports tab. Ensure that the Print to the following port(s): setting is USB. R E I N S T A L L T H E P R I N T E R D R I V E R -- See the printer documentation for instructions. 42 Solving Problems Scanner Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: If you need technical assistance for your scanner, contact the scanner's manufacturer. C H E C K T H E S C A N N E R D O C U M E N T A T I O N -- See the scanner documentation for setup and troubleshooting information. UN L O C K T H E S C A N N E R -- Ensure that your scanner is unlocked if it has a locking tab or button. RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS -- · See the scanner documentation for cable connection information. · Ensure that the scanner cables are securely connected to the scanner and the computer. VERIFY T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y M I C R O S O F T W I N D O W S -- 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click Scanners and Cameras. If your scanner is listed, Windows recognizes the scanner. R E I N S T A L L T H E S C A N N E R D R I V E R -- See the scanner documentation for instructions. Sound and Speaker Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. No sound from speakers NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, ensure that you did not turn the player volume down or off. C H E C K T H E S P E A K E R C A B L E C O N N E C T I O N S -- Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers. If you purchased a sound card, ensure that the speakers are connected to the card. Solving Problems 43 EN S U R E T H A T T H E S U B W O O F E R A N D T H E S P E A K E R S A R E T U R N E D O N -- See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion. AD J U S T T H E W I N D O W S V O L U M E C O N T R O L -- Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. DI S C O N N E C T H E A D P H O N E S F R O M T H E H E A D P H O N E C O N N E C T O R -- Sound from the speakers is automatically disabled when headphones are connected to the computer's front-panel headphone connector. TEST T H E E L E C T R I C A L O U T L E T -- Ensure that the electrical outlet is working by testing it with another device, such as a lamp. ELIMINATE P O S S I B L E I N T E R F E R E N C E -- Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference. R E I N S T A L L T H E S O U N D D R I V E R -- See "Manually Reinstalling Drivers" on page 53. R U N T H E HARDWARE TROUBLESHOOTER -- See "Resolving Software and Hardware Incompatibilities" on page 53. No sound from headphones C H E C K T H E H E A D P H O N E C A B L E C O N N E C T I O N -- Ensure that the headphone cable is securely inserted into the headphone connector (see "Front View of the Computer" on page 61). AD J U S T T H E W I N D O W S V O L U M E C O N T R O L -- Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. 44 Solving Problems Video and Monitor Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: See the monitor documentation for troubleshooting procedures. If the screen is blank CHECK THE MONITOR CABLE CONNECTION -- · Ensure that the graphics cable is connected as shown on the setup diagram for your computer. · If you are using a graphics extension cable and removing the cable solves the problem, the cable is defective. · Swap the computer and monitor power cables to determine whether the power cable is defective. · Check the connector for bent or broken pins. (It is normal for monitor cable connectors to have missing pins.) C H E C K T H E M O N I T O R P O W E R L I G H T -- If the power light is off, firmly press the button to ensure that the monitor is turned on. If the power light is lit or blinking, the monitor has power. If the power light is blinking, press a key on the keyboard or move the mouse. TEST T H E E L E C T R I C A L O U T L E T -- Ensure that the electrical outlet is working by testing it with another device, such as a lamp. C H E C K T H E D I A G N O S T I C L I G H T S -- See "Diagnostic Lights" on page 47. If the screen is difficult to read C H E C K T H E M O N I T O R S E T T I N G S -- See the monitor documentation for instructions on adjusting the contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test. M O V E T H E S U B W O O F E R A W A Y F R O M T H E M O N I T O R -- If your speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the monitor. M O V E T H E M O N I T O R A W A Y F R O M E X T E R N A L P O W E R S O U R C E S -- Fans, fluorescent lights, halogen lamps, and other electrical devices can cause the screen image to appear "shaky." Turn off nearby devices to check for interference. ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE Solving Problems