DellTM Personal Inkjet Printer J740 Owner's Manual Look Inside For: · Learning about your printer · Understanding the software · Maintenance and Troubleshooting w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Order ink cartridges DellTM ink cartridges are available only through Dell. You can order ink cartridges online at www.dell.com/supplies or by phone. USA Canada Mexico Puerto Rico UK Ireland France Italy Spain Germany Austria Netherlands Belgium Sweden Norway Denmark Finland Switzerland 877-465-2968 (877-Ink2You) 877-501-4803 001-800-210-7607 800-805-7545 0870 907 4574 1850 707 407 0825387247 800602705 902120385 0800 2873355 08 20 - 24 05 30 35 020 - 674 4881 02.713 1590 08 587 705 81 231622 64 3287 5215 09 2533 1411 0848 801 888 ii Understanding your printer The table on page iv describes each part. Paper guide Paper support Paper feed button Power button Front cover Paper exit tray Power supply USB cable U n d er s ta n d i n g yo u r pr i n t e r iii Use the: Paper guide Paper support Power button Front cover Paper exit tray Paper feed button Power supply USB cable To: Make sure paper feeds correctly into the printer. Load paper in the printer. Turn the printer on or off, or cancel a print job. Open to change cartridges. Stack paper as it exits the printer. Feed paper into the printer. Supply power to the printer. Connect your printer to a computer. Accessing your User's Guide To access your User's Guide: Click Start Programs Dell Printers Dell Inkjet Printer J740 View User's Guide. iv Un d e rs t an d i n g y o u r p r i n t e r Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your printer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2003 Dell Computer Corporation. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell and DELL logo are trademarks of Dell Computer Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names of their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own. ____________________ UNITED STATES GOVERNMENT RESTRICTED RIGHTS This software and documentation are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 and in applicable FAR provisions: Dell Computer Corporation, One Dell Way, Round Rock, Texas, 78682, USA. N o te s, No t ic es , a n d C a u ti o n s v w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Caution: SAFETY INFORMATION Use the following safety guidelines to help ensure your own personal safety and to help protect your computer and working environment from potential damage. · · · Use only the power supply provided with this product or the manufacturer's authorized replacement power supply. Connect the power cord to an electrical outlet that is near the product and easily accessible. Refer service or repairs, other than those described in the user documentation, to a professional service person. CAUTION: Do not set up this product or make any electrical or cabling connections, such as the power supply cord, during a lightning storm. vi Cauti o n: SA FETY INFO RMATION Contents Understanding your printer .................... ................... ................. iii v vi Notes, Notices, and Cautions . Caution: SAFETY INFORMATION 1 Learning about your printer Setting up the printer ....................... ................ 2 2 2 3 5 Understanding the printer software Print Properties Dell Printer Solution Center ......................... ................... ............... Understanding the paper type sensor 2 Using the printer Loading paper . Printing ........................... 7 9 9 9 10 10 10 10 11 11 11 12 ............................... .......................... ......................... ....................... Basic printing Printing photos Printing cards . Printing banners Printing envelopes . ......................... ........................ .......... Printing mirror images and iron-on transfers Print transparencies . Printing posters ...................... ......................... ............... Printing on both sides of the paper See more printing projects ................... Contents vii Sharing printers ........................ 12 3 Maintenance Ordering supplies ......................... .................... .................... ................ 16 16 17 18 Replacing an ink cartridge Aligning the ink cartridges Cleaning the ink cartridge nozzles 4 Troubleshooting Setup troubleshooting ....................... ...................... ............. 20 20 20 21 21 21 22 22 25 26 General troubleshooting Paper misfeeds or multiple sheets feed Envelopes do not feed properly Document does not print ................. .................... .......... Printer is not communicating with computer More troubleshooting Error messages ....................... ........................ ......... Removing and reinstalling the printer software Other help sources . ........................ 5 Regulatory notices 6 Appendix Contacting Dell .......................... .............. 32 42 42 45 Limited Warranties and Return Policy Limited Warranty for the U.S. ................. ......... "Total Satisfaction" Return Policy (U.S. Only) . viii Conte nts Limited Warranty Terms for Canada .............. ........ 45 48 "Total Satisfaction" Return Policy (Canada Only) . One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only) . . . . . . . . . . . . . . . . . . . . . . . . . 50 Dell Computer Corporation Ink and Toner Cartridges Limited Warranty (U.S. and Canada Only) . . . . . . . . . . . . . . Dell Software License Agreement .. 51 52 ................. Index ................................... 55 Contents ix x Conte nts 1 SECTION 1 Learning about your printer Setting up the printer Understanding the printer software Understanding the paper type sensor w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m Setting up the printer If you have not already done so, follow the instructions on your setup diagram to install the hardware and software. For setup troubleshooting, see page 20. Understanding the printer software The printer software includes the: · Print Properties--helps you adjust print settings. NOTE: Print Properties is available from almost every application that prints. · Dell Printer Solution Center--provides maintenance and troubleshooting help. Print Properties You can change your printer settings in Print Properties. To open Print Properties: 1 2 With your document open, click File Print. In the Print dialog box, click Properties, Preferences, Options, or Setup (depending on your program or operating system). The Print Properties screen appears. 2 Le ar ning about your pri n te r Dell Printer Solution Center The Dell Printer Solution Center is a guide you can refer to for printer help and to check the current printer status. To open the Dell Printer Solution Center, click Start Programs Dell Printers Dell Inkjet Printer J740 Dell Printer Solution Center. The Dell Printer Solution Center appears. L ea r n i n g a b o u t y o u r pr i n t e r 3 w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m The following table describes the Dell Printer Solution Center tabs. From this tab: Printer Status (the tab that appears when you open the Dell Printer Solution Center) How To You can: · Check the current printer status. · See what type of paper is in the printer. · View ink levels. · · · · · · · · · Receive information about basic features. Receive printing instructions. Receive project information. Search the electronic guide. View tips for common printing problems. View recommended Help topics. View common troubleshooting topics. Search for more specific troubleshooting topics. Visit the support area online. Troubleshooting Maintenance · Learn how to install a new ink cartridge. · View information about how to purchase new ink cartridges. · Print a test page. · Clean the ink cartridge nozzles. · Align the ink cartridges. · Solve other problems. · Visit the supplies area online. NOTE: Some links will not work while a job is in progress. Contact Information · View information about ordering ink or supplies. · View information about contacting Dell Customer Support. · View a list of phone numbers. · Visit the Dell Web site. · Change printing status appearance options. · View software version information. Advanced 4 Le ar ning about your pri n te r Understanding the paper type sensor Your printer has a paper type sensor that detects these paper types: · · · · Plain paper Coated paper Glossy/photo paper Transparencies If you load one of these paper types, the printer detects the paper type and automatically adjusts the paper type settings and print resolution. NOTE: Your printer cannot detect the paper size. To choose the paper size: 1 2 With your document open, click File Print. In the Print dialog box, click Properties, Preferences, Options, or Setup (depending on your program or operating system). The Print Properties screen appears. 3 4 Click the Paper Setup tab, and then select the paper size you are using. Click OK. The paper type sensor is on unless you turn it off. If you want to turn it off: 1 2 With your document open, click File Print. In the Print dialog box, click Properties, Preferences, Options, or Setup (depending on your operating system). The Print Properties screen appears. 3 4 From the Paper Type section on the Quality/Copies tab, select Use my choice. Click OK. NOTE: To temporarily override the paper type sensor for a particular print job, specify a paper type in the GUI (graphical user interface) under Specialty paper. L ea r n i n g a b o u t y o u r pr i n t e r 5 2 SECTION 2 Using the printer Loading paper Printing Loading paper To load most types of paper: 1 Place the paper against the right side of the paper support with the print side facing you and the top of the paper feeding into the paper support. 2 Squeeze and slide the paper guide to the left edge of the paper. NOTE: Do not force paper into the printer. NOTE: To avoid smearing ink, remove each transparency or photo from the paper exit tray before the next one exits the printer. Transparencies and photos may require up to 15 minutes to dry. Us ing th e pr int e r 7 w w w. d e l l . c o m / s u p p l i e s | s u p p o r t . d e l l . c o m To load other paper types, follow these guidelines. Load up to: 150 sheets of plain paper 10 envelopes · The envelopes are loaded vertically against the right side of the paper support. · The stamp location is in the upper left corner. · The envelopes are designed for use with inkjet printers. · You squeeze and slide the paper guide to the left edge of the envelope. Make sure: The paper is designed for use with inkjet printers. 25 sheets of labels 50 sheets of card stock The labels are designed for use with inkjet printers. · The card stock is designed for use with inkjet printers. · The thickness does not exceed 0.025 inches. 10 greeting cards, index cards, The cards are loaded vertically against the right side of the paper postcards, or photo cards support. 50 sheets of coated, photo, or glossy paper 10 transparencies 100 sheets of custom size paper The glossy or coated side faces you. · The transparencies are designed for use with inkjet printers. · The rough side faces you. Your paper size fits within these dimensions: Width ­ 76 to 216 mm ­ 3.0 to 8.5 in. Length ­ 127 to 432 mm ­ 5.0 to 17.0 in. 10 iron-on transfers 20 sheets of banner paper · You follow the loading instructions on the iron-on packaging. · The blank side faces you. The banner paper is designed for use with inkjet printers. 8 Us i ng the pri nte r Before you begin printing, see the information below about how much paper the printer exit tray can hold. The printer paper exit tray can hold: · 150 sheets of paper · 25 sheets of labels · 1 transparency · 10 envelopes · 50 cards · 1 sheet of coated, photo, or glossy paper NOT ...