User manual DELL OPTIPLEX 320 - Quick Reference

DellTM OptiPlexTM 320 Quick Reference Guide Models DCSM, DCNE w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. If you purchased a DellTM n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable. ____________________ Information in this document is subject to change without notice. © 2006 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, OptiPlex, and the DELL logo are trademarks of Dell Inc.; Microsoft and Windows are registered trademarks of Microsoft Corporation; Intel and Pentium are registered trademarks of Intel Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. Models DCSM, DCNE September 2006 P/N JK523 Rev. A01 Contents Finding Information ................................ ............................. 5 8 11 11 13 14 16 17 18 19 20 21 23 24 24 27 30 30 33 34 37 38 38 39 42 Setting Up Your Computer System Views .................................. ............ ............ ............ ............ ............ ............ Mini Tower Computer -- Front View . . . . . . . . Mini Tower Computer -- Back View . . . . . . . . Mini Tower Computer -- Back-Panel Connectors . Desktop Computer -- Front View. . . . . . . . . . Desktop Computer -- Back View. . . . . . . . . . Desktop Computer -- Back-Panel Connectors . . Removing the Computer Cover. Before You Begin . . . Mini Tower Computer . Desktop Computer . . Inside Your Computer ......................... ........................... ........................... ........................... .............................. ........................... ........................... Mini Tower Computer . Desktop Computer . . Solving Problems ................................ .............................. .............................. Dell Diagnostics. System Lights . . Diagnostic Lights. ................................ ........... ........... ........... ........... Beep Codes . . . . . . . . . . . . . . . . . . . . . . Resolving Software and Hardware Incompatibilities Using Microsoft Windows XP System Restore . . . . Reinstalling Microsoft Windows XP . . . . . . . . . Using the Drivers and Utilities CD . ....................... Index . ........................................ 43 Contents 3 4 Contents Finding Information NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer. What Are You Looking For? · · · · · A diagnostic program for my computer Drivers for my computer My computer documentation My device documentation Desktop System Software (DSS) Find It Here Drivers and Utilities CD (also known as ResourceCD) NOTE: The Drivers and Utilities CD may be optional and may not ship with your computer. Documentation and drivers are already installed on your computer. You can use the CD to reinstall drivers (see "Reinstalling Drivers and Utilities" in your online User's Guide), to run the Dell Diagnostics (see "Dell Diagnostics" on page 30), or to access your documentation. Readme files may be included on your CD to provide the most current updates about technical changes to your computer or advanced technicalreference material for technicians or experienced users. NOTE: Drivers and documentation updates can be found at support.dell.com. · · · · · · Warranty information Terms and Conditions (U.S. only) Safety instructions Regulatory information Ergonomics information End User License Agreement DellTM Product Information Guide Quick Reference Guide 5 What Are You Looking For? · · · · How to remove and replace parts Specifications How to configure system settings How to troubleshoot and solve problems Find It Here DellTM OptiPlexTM User's Guide Microsoft Windows XP Help and Support Center 1 Click Start Help and Support Dell User and System Guides System Guides. 2 Click the User's Guide for your computer. The User's Guide is also available on the optional Drivers and Utilities CD. · Service Tag and Express Service Code · Microsoft Windows License Label Service Tag and Microsoft® Windows® License These labels are located on your computer. · Use the Service Tag to identify your computer when you use support.dell.com or contact support. · Enter the Express Service Code to direct your call when contacting support. · How to reinstall my operating system Operating System CD NOTE: The Operating System CD may be optional and may not ship with your computer. The operating system is already installed on your computer. To reinstall your operating system, use the Operating System CD. See "Reinstalling Microsoft Windows XP" on page 39. After you reinstall your operating system, you can use the optional Drivers and Utilities CD (ResourceCD) to reinstall drivers for the devices that came with your computer. Your operating system product key label is located on your computer. NOTE: The color of your CD varies based on the operating system you ordered. 6 Quick Reference Guide What Are You Looking For? · Solutions -- Troubleshooting hints and tips, articles from technicians, frequently asked questions, and online courses · Community -- Online discussion with other Dell customers · Upgrades -- Upgrade information for components, such as memory, the hard drive, and the operating system · Customer Care -- Contact information, service call and order status, warranty, and repair information · Service and support -- Service call status and support history, service contract, online discussions with technical support · Reference -- Computer documentation, details on my computer configuration, product specifications, and white papers · Downloads -- Certified drivers, patches, and software updates · Desktop System Software (DSS) -- If you reinstall the operating system for your computer, you should also reinstall the DSS utility. DSS provides critical updates for your operating system and support for DellTM 3.5-inch USB floppy drives, Intel® processors, optical drives, and USB devices. DSS is necessary for correct operation of your Dell computer. The software automatically detects your computer and operating system and installs the updates appropriate for your configuration. · How to use Windows XP · How to work with programs and files · How to personalize my desktop Find It Here Dell Support Website -- support.dell.com NOTE: Select your region or business segment to view the appropriate support site. To download Desktop System Software: 1 Go to support.dell.com, select your region or business segment, and enter your Service Tag. 2 Select Drivers & Downloads and click Go. 3 Click your operating system and search for the keyword Desktop System Software. NOTE: The support.dell.com user interface may vary dependent upon your selections. Windows Help and Support Center 1 Click Start Help and Support. 2 Type a word or phrase that describes your problem and click the arrow icon. 3 Click the topic that describes your problem. 4 Follow the instructions on the screen. Quick Reference Guide 7 Setting Up Your Computer CAUTION: Before performing any of the procedures in this section, follow the safety instructions in Product Information Guide. NOTICE: If your computer has an expansion card installed (such as a modem card), connect the appropriate cable to the card, not to the connector on the back panel. NOTICE: To help allow the computer to maintain proper operating temperature, ensure that you do not place the computer too close to a wall or other storage compartment that might prevent air circulation around the chassis. NOTE: Before you install any devices or software that did not ship with your computer, read the documentation that came with the device or software, or contact the vendor to verify that the device or software is compatible with your computer and operating system. You must complete all the steps to properly set up your computer. See the appropriate figures that follow the instructions. NOTICE: Do not attempt to operate a PS/2 mouse and a USB mouse simultaneously. 1 Connect the keyboard and mouse. NOTICE: Do not connect a modem cable to the network adapter connector. Voltage from telephone communications can cause damage to the network adapter. Set Up Your Keyboard and Mouse 2 Connect the modem or network cable. Insert the network cable, not the telephone line, into the network connector. If you have an optional modem, connect the telephone line to the modem. 8 Quick Reference Guide 3 Connect the monitor using either the white DVI cable or the blue VGA cable (do not connect both cables). Align and gently insert the monitor cable to avoid bending connector pins. Tighten the thumbscrews on the cable connectors. NOTE: Some monitors have the video connector underneath the back of the screen. See the documentation that came with your monitor for its connector locations. Set Up Your Monitor 4 Connect the speakers. Quick Reference Guide 9 5 Connect power cables to the computer, monitor, and devices and connect the other ends of the power cables to electrical outlets. Power Connections NOTICE: To avoid damaging a computer with a manual voltage-selection switch, set the switch for the voltage that most closely matches the AC power available in your location. NOTICE: In Japan, the voltage selection switch must be set to the 115-V position even though the AC power available in Japan is 100 V. 6 Verify that the voltage selection switch is set correctly for your location. Your computer has a manual voltage-selection switch. Computers with a voltage selection switch on the back panel must be manually set to operate at the correct operating voltage. 10 Quick Reference Guide System Views Mini Tower Computer -- Front View 1 2 3 10 4 9 5 6 7 8 1 2 3 4 location of Service Tag CD/DVD drive floppy drive hard-drive activity light Use the Service Tag to identify your computer when you access the Dell Support website or call technical support. Insert a CD or DVD (if supported) into this drive. Insert a floppy disk into this drive. This light flickers when the hard drive is in use. Quick Reference Guide 11 5 USB 2.0 connectors (2) Use the USB connectors on the front of the computer for devices that you connect occasionally, such as joysticks or cameras, or for bootable USB devices. It is recommended that you use the USB connectors on the back of the computer for devices that typically remain connected, such as printers and keyboards. 6 7 diagnostic lights power button Use the lights to help you troubleshoot a computer problem based on the diagnostic code (for more information, see "Diagnostic Lights" on page 34). Press this button to turn on the computer. NOTICE: To avoid losing data, do not turn off the computer by pressing the power button. Instead, perform an operating system shutdown. NOTICE: If your operating system has ACPI enabled, when you press the power button the computer will perform an operating system shutdown. 8 power light The power light illuminates and blinks or remains solid to indicate different operating states: · No light -- The computer is turned off. · Steady green -- The computer is in a normal operating state. · Blinking green -- The computer is in a power-saving mode. · Blinking or solid amber -- The computer is receiving electrical power, but an internal power problem might exist. See "Power Problems" in your online User's Guide. To exit from a power-saving mode, press the power button or use the keyboard or the mouse if it is configured as a wake device in the Windows Device Manager. For more information about sleep modes and exiting from a power-saving mode, see your online User's Guide. For a description of light codes that can help you troubleshoot problems with your computer, see "System Lights" on page 33. 9 10 headphone connector link integrity light Use the headphone connector to attach headphones. · Green -- A good connection exists between a 10-Mbps network and the computer. · Orange -- A good connection exists between a 100-Mbps network and the computer. · Off -- The computer is not detecting a physical connection to the network. 12 Quick Reference Guide Mini Tower Computer -- Back View 1 2 3 4 5 6 1 2 3 cover release latch padlock ring power connector This latch allows you to open the computer cover. Insert a padlock to lock the computer cover. Insert the power cable into this connector. Quick Reference Guide 13 4 voltage selection switch Your computer is equipped with a manual voltage-selection switch. To avoid damaging a computer with a manual voltage-selection switch, set the switch for the voltage that most closely matches the AC power available in your location. NOTICE: In Japan the voltage-selection switch must be set to the 115-V position. Also, ensure that your monitor and attached devices are electrically rated to operate with the AC power available in your location. 5 6 back-panel connectors card slots Plug serial, USB, and other devices into the appropriate connector. See "Mini Tower Computer -- Back-Panel Connectors" on page 14. Access connectors for any installed PCI and PCI Express cards. Mini Tower Computer -- Back-Panel Connectors 1 2 3 4 5 6 7 10 1 parallel connector 9 8 Connect a parallel device, such as a printer, to the parallel connector. If you have a USB printer, plug it into a USB connector. NOTE: The integrated parallel connector is automatically disabled if the computer detects an installed card containing a parallel connector configured to the same address. For more information, see your online User's Guide. · Green -- A good connection exists between a 10-Mbps network and the computer. · Orange -- A good connection exists between a 100-Mbps network and the computer. · Off -- The computer is not detecting a physical connection to the network. 2 link integrity light 14 Quick Reference Guide 3 network adapter connector To attach your computer to a network or broadband device, connect one end of a network cable to a network jack or your network or broadband device. Connect the other end of the network cable to the network adapter connector on the back panel of your computer. A click indicates that the network cable has been securely attached. NOTE: Do not plug a telephone cable into the network connector. On computers with a network adapter card, use the connector on the card. It is recommended that you use Category 5 wiring and connectors for your network. If you must use Category 3 wiring, force the network speed to 10 Mbps to ensure reliable operation. 4 network activity light This light flashes yellow when the computer is transmitting or receiving network data. A high volume of network traffic may make this light appear to be in a steady "on" state. Use the blue line-in connector to attach a record/playback device such as a cassette player, CD player, or VCR. On computers with a sound card, use the connector on the card. Use the green line-out connector to attach headphones and most speakers with integrated amplifiers. On computers with a sound card, use the connector on the card. Use the pink microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program. On computers with a sound card, the microphone connector is on the card. Use the back USB connectors for devices that typically remain connected, such as printers and keyboards. Plug the cable from your VGA-compatible monitor into the blue connector. NOTE: If you purchased an optional graphics card, this connector will be covered by a cap. Connect your monitor to the connector on the graphics card. Do not remove the cap. Connect a serial device, such as a handheld device, to the serial port. The default designation is COM1 for serial connector 1. For more information, see your online User's Guide. 5 line-in connector 6 line-out connector 7 microphone connector 8 9 USB 2.0 connectors (4) video connector 10 serial connector Quick Reference Guide 15 Desktop Computer -- Front View 1 2 3 11 1 10 9 8 7 6 5 4 USB 2.0 connectors (2) Use the USB connectors on the front of the computer for devices that you connect occasionally, such as joysticks or cameras, or for bootable USB devices (see your online User's Guide for more information about booting to a USB device). It is recommended that you use the USB connectors on the back panel for devices that typically remain connected, such as printers and keyboards. 2 3 hard-drive activity light power button This light flickers when the hard drive is being accessed. Press this button to turn on the computer. NOTICE: To avoid losing data, do not turn off the computer by pressing the power button for 6 seconds or longer. Instead, perform an operating system shutdown. NOTICE: If your operating system has ACPI enabled, when you press the power button the computer will perform an operating system shutdown. 4 Dell badge This badge can be rotated to match the orientation of your computer. To rotate the badge, place your fingers around the outside of the badge, press firmly, and turn the badge. You can also rotate the badge using the slot provided near the bottom of the badge. 16 Quick Reference Guide 5 power light The power light illuminates and blinks or remains solid to indicate different operating states: · No light -- The computer is turned off. · Steady green -- The computer is in a normal operating state. · Blinking green -- The computer is in a power-saving mode. · Blinking or solid amber -- See "Power Problems" in your online User's Guide. To exit from a power-saving mode, press the power button or use the keyboard or the mouse if it is configured as a wake device in the Windows Device Manager. For a description of light codes that can help you troubleshoot problems with your computer see "System Lights" on page 33. 6 7 diagnostic lights link integrity light Use the lights to help you troubleshoot a computer problem based on the diagnostic code. For more information, see "Diagnostic Lights" on page 34. · Green -- A good connection exists between a 10-Mbps network and the computer. · Orange -- A good connection exists between a 100-Mbps network and the computer. · Off -- The computer is not detecting a physical connection to the network. Use the headphone connector to attach headphones. Insert a floppy disk into this drive. Insert a CD or DVD (if supported) into this drive. Use the Service Tag to identify your computer when you access the Dell Support website or call technical support. 8 9 10 11 headphone connector floppy drive CD/DVD drive location of Service Tag Desktop Computer -- Back View 1 2 3 4 5 6 1 2 3 card slots back-panel connectors power connector Access connectors for any installed PCI and PCI Express Cards. Plug serial, USB, and other devices into the appropriate connector. See "Desktop Computer -- Back-Panel Connectors" on page 18. Insert the power cable into this connector. Quick Reference Guide 17 4 voltage selection switch Your computer is equipped with a manual voltage-selection switch. To avoid damaging a computer with a manual voltage-selection switch, set the switch for the voltage that most closely matches the AC power available in your location. NOTICE: In Japan, the voltage-selection switch must be set to the 115-V position. Also, ensure that your monitor and attached devices are electrically rated to operate with the AC power available in your location. 5 6 padlock ring cover release latch Insert a padlock to lock the computer cover. Use this latch to open the computer cover. Desktop Computer -- Back-Panel Connectors 1 2 3 4 5 6 7 10 1 parallel connector 9 8 Connect a parallel device, such as a printer, to the parallel connector. If you have a USB printer, plug it into a USB connector. NOTE: The integrated parallel connector is automatically disabled if the computer detects an installed card containing a parallel connector configured to the same address. For more information, see your online User's Guide. · Green -- A good connection exists between a 10-Mbps network and the computer. · Orange -- A good connection exists between a 100-Mbps network and the computer. · Off -- The computer is not detecting a physical connection to the network. 2 link integrity light 18 Quick Reference Guide 3 network adapter connector To attach your computer to a network or broadband device, connect one end of a network cable to either a network jack or your network or broadband device. Connect the other end of the network cable to the network adapter connector on the back panel of your computer. A click indicates that the network cable has been securely attached. NOTE: Do not plug a telephone cable into the network connector. On computers with a network adapter card, use the connector on the card. It is recommended that you use Category 5 wiring and connectors for your network. If you must use Category 3 wiring, force the network speed to 10 Mbps to ensure reliable operation. 4 network activity light This light flashes yellow when the computer is transmitting or receiving network data. A high volume of network traffic may make this light appear to be in a steady "on" state. Use the blue line-in connector to attach a record/playback device such as a cassette player, CD player, or VCR. On computers with a sound card, use the connector on the card. Use the green line-out connector to attach headphones and most speakers with integrated amplifiers. On computers with a sound card, use the connector on the card. Use the pink microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program. On computers with a sound card, the microphone connector is on the card. Use the back USB connectors for devices that typically remain connected, such as printers and keyboards. Plug the cable from your VGA-compatible monitor into the blue connector. NOTE: If you purchased an optional graphics card, this connector will be covered by a cap. Connect your monitor to the connector on the graphics card. Do not remove the cap. Connect a serial device, such as a handheld device, to the serial port. The default designation is COM1 for serial connector 1. For more information, see your online User's Guide. 5 line-in connector 6 line-out connector 7 microphone connector 8 9 USB 2.0 connectors (4) video connector 10 serial connector Removing the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover. Quick Reference Guide 19 Before You Begin NOTICE: To avoid losing data, save and close any open files and exit any open programs before you turn off your computer. 1 Shut down the operating system: a b Save and close any open files, exit any open programs, click the Start button, and then click Turn Off Computer. In the Turn off computer window, click Turn off. The computer turns off after the operating system shutdown process finishes. 2 Ensure that the computer and any attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, turn them off now. Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins. NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty. NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself. Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned. To avoid damaging the computer, perform the following steps before you begin working inside the computer. 1 Turn off your computer. NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack. 2 Disconnect any telephone or telecommunication lines from the computer. 3 Disconnect your computer and all attached devices from their electrical outlets, and then press the power button to ground the system board. 4 If applicable, remove the computer stand (for instructions, see the documentation that came with the stand). CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover. 20 Quick Reference Guide 5 Remove the computer cover: · · Remove the mini tower computer cover (see "Mini Tower Computer" on page 21). Remove the desktop computer cover (see "Desktop Computer" on page 27). NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components. Mini Tower Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the computer cover. 1 Follow the procedures in "Before You Begin" on page 19. 2 If you have installed a padlock through the padlock ring on the back panel, remove the padlock. 3 Lay the computer on its side. 4 Slide the cover release latch back as you lift the cover. 5 Grip the sides of the computer cover and pivot the cover up using the hinge tabs as leverage points. 6 Remove the cover from the hinge tabs and set it aside on a soft nonabrasive surface. Quick Reference Guide 21 1 2 3 1 2 3 security cable slot cover release latch padlock ring 22 Quick Reference Guide Desktop Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the computer cover. 1 Follow the procedures in "Before You Begin" on page 19. 2 If you have installed a padlock through the padlock ring on the back panel, remove the padlock. 3 Slide the cover release latch back as you lift the cover. 4 Pivot the cover up using the hinge tabs as leverage points. 5 Remove the cover from the hinge tabs and set it aside on a soft nonabrasive surface. 1 2 3 1 2 3 security cable slot cover release latch padlock ring Quick Reference Guide 23 Inside Your Computer Mini Tower Computer 3 2 1 4 5 6 1 2 3 CD/DVD drive floppy drive power supply 4 5 6 system board heat sink assembly hard drive 24 Quick Reference Guide System Board Components 1 2 3 17 4 16 5 15 14 6 7 13 12 11 10 9 8 Quick Reference Guide 25 1 2 3 4 5 6 7 8 9 fan connector (FAN) processor connector (CPU) processor power connector (12VPOWER) front-panel connector (FNT_PANEL) memory module connectors (DIMM_1, DIMM_2) SATA drive connectors (SATA0, SATA1) power connector (POWER) CD/DVD drive connector (IDE) SATA drive connectors (SATA2, SATA3) 10 11 12 13 14 15 16 17 internal buzzer (SPKR1) password jumper (PSWD) real time clock reset jumper (RTCRST) battery socket (BATT) PCI Express x16 card connector PCI card connectors (2) floppy drive connector (FLOPPY) serial/ PS/2 connector (PS2/SER2) Jumper Settings Mini Tower Computer 26 Quick Reference Guide Jumper PSWD Setting Description Password features are enabled (default setting). 1 Password features are disabled. RTCRST 1 The real-time clock is being reset (jumpered temporarily). jumpered unjumpered The real-time clock has been enabled (default setting). Desktop Computer 2 1 3 4 6 1 2 3 drive bay (CD/DVD, floppy, and hard drive) power supply system board 4 5 6 card slots 5 heat sink assembly front I/O panel Quick Reference Guide 27 System Board Components 1 2 3 17 4 16 5 15 14 6 7 13 12 11 10 9 8 28 Quick Reference Guide 1 2 3 4 5 6 7 8 9 fan connector (FAN) processor connector (CPU) processor power connector (12VPOWER) front-panel connector (FNT_PANEL) memory module connectors (DIMM_1, DIMM_2) serial ATA drive connectors (SATA0, SATA1) power connector (POWER) CD/DVD drive connector (IDE) serial ATA drive connectors (SATA2, SATA3) 10 11 12 13 14 15 16 17 internal buzzer (SPKR1) password jumper (PSWD) RTC reset jumper (RTCRST) battery socket (BATT) PCI Express x16 card connector PCI card connector (2) floppy drive connector (FLOPPY) serial/ PS/2 connector (PS2/SER2) Jumper Settings Desktop Computer Quick Reference Guide 29 Jumper PSWD Setting Description Password features are enabled (default setting). 1 Password features are disabled. RTCRST 1 The real-time clock has been enabled (default setting). The real-time clock is being reset (jumpered temporarily). jumpered unjumpered Solving Problems Dell provides a number of tools to help you if your computer does not perform as expected. For the latest troubleshooting information available for your computer, see the Dell Support website at support.dell.com. If computer problems occur that require help from Dell, write a detailed description of the error, beep codes, or diagnostics light patterns, record your Express Service Code and Service Tag below, and then contact Dell from the same location as your computer. For information on contacting Dell, see your online User's Guide. For an example of the Express Service Code and Service Tag, see "Finding Information" on page 5. Express Service Code: Service Tag: ___________________________ ___________________________ Dell Diagnostics CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. When to Use the Dell Diagnostics If you experience a problem with your computer, perform the checks in "Solving Problems" in your online User's Guide and run the Dell Diagnostics before you contact Dell for technical assistance. For information on contacting Dell, see your online User's Guide. NOTICE: The Dell Diagnostics works only on DellTM computers. 30 Quick Reference Guide Enter system setup (see "System Setup" in your online User's Guide for instructions), review your computer's configuration information, and ensure that the device you want to test displays in system setup and is active. Start the Dell Diagnostics from either your hard drive or from the optional Drivers and Utilities CD (also known as the ResourceCD). Starting the Dell Diagnostics From Your Hard Drive 1 Turn on (or restart) your computer. 2 When the DELL logo appears, press immediately. NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the optional Drivers and Utilities CD (see "Starting the Dell Diagnostics From the Drivers and Utilities CD" on page 31). If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop. Then shut down your computer and try again. 3 When the boot device list appears, highlight Boot to Utility Partition and press . 4 When the Dell Diagnostics Main Menu appears, select the test you want to run. Starting the Dell Diagnostics From the Drivers and Utilities CD 1 Insert the Drivers and Utilities CD. 2 Shut down and restart the computer. When the DELL logo appears, press immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop. Then shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in system setup. 3 When the boot device list appears, highlight the listing for the CD/DVD drive and press . 4 Select the listing for the CD/DVD drive option from the CD boot menu. 5 Select the option to boot from the CD/DVD drive from the menu that appears. 6 Type 1 to start the Drivers and Utilities CD menu. 7 Type 2 to start the Dell Diagnostics. 8 Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer. 9 When the Dell Diagnostics Main Menu appears, select the test you want to run. Quick Reference Guide 31 Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want. Option Express Test Function Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly. Performs a thorough check of devices. This test typically takes an hour or more and requires you to answer questions periodically. Tests a specific device. You can customize the tests you want to run. Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having. Extended Test Custom Test Symptom Tree 2 If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen. If you cannot resolve the error condition, contact Dell. For information on contacting Dell, see your online User's Guide. NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag. 3 If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information. Tab Results Errors Help Configuration Function Displays the results of the test and any error conditions encountered. Displays error conditions encountered, error codes, and the problem description. Describes the test and may indicate requirements for running the test. Displays your hardware configuration for the selected device. The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer. Parameters You can customize the test by changing the test settings. 4 When the tests are completed, if you are running the Dell Diagnostics from the Drivers and Utilities CD (optional), remove the CD. 32 Quick Reference Guide 5 Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen. System Lights Your power light may indicate a computer problem. Power Light Solid green Blinking green Problem Description Power is on, and the computer is operating normally. The computer is in a power-saving mode. Suggested Resolution No corrective action is required. Press the power button, move the mouse, or press a key on the keyboard to wake the computer. Check Diagnostic Lights to see if the specific problem is identified (see "Diagnostic Lights" on page 34). Blinks green several A configuration error exists. times and then turns off Solid yellow The Dell Diagnostics is running a If the Dell Diagnostics is running, allow the test, or a device on the system board testing to complete. may be faulty or incorrectly installed. Check Diagnostic Lights to see if the specific problem is identified (see "Diagnostic Lights" on page 34). If the computer does not boot, contact Dell for technical assistance. For information on contacting Dell, see your online User's Guide. Blinking yellow A power supply or system board failure has occurred. Check Diagnostic Lights to see if the specific problem is identified (see "Diagnostic Lights" on page 34). See "Power Problems" in your online User's Guide. Solid green and a beep code during POST A problem was detected while the BIOS was executing. For instructions on diagnosing the beep code see "Beep Codes" on page 37. Also, check Diagnostic Lights to see if the specific problem is identified. Solid green power The monitor or the graphics card may Check Diagnostic Lights to see if the specific light, no beep code be faulty or incorrectly installed. problem is identified. and no video during POST Solid green power light and no beep code, but the computer locks up during POST An integrated system board device may be faulty. Check Diagnostic Lights to see if the specific problem is identified. If the problem is not identified, contact Dell for technical assistance. For information on contacting Dell, see your online User's Guide. Quick Reference Guide 33 Diagnostic Lights CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. To help you troubleshoot a problem, your computer has four lights labeled "1," "2," "3," and "4" on the front or back panel. The lights can be "off" or green. When the computer starts normally, the patterns or codes on the lights change as the boot process completes. If the POST portion of system boot completes successfully, all four lights display solid green for a short time, and then turn off. If the computer malfunctions during the POST process, the pattern displayed on the LEDs may help identify where in the process the computer halted. If the computer malfunctions after a successful POST, the diagnostic lights do not indicate the cause of the problem. NOTE: The orientation of the diagnostic lights may vary depending on the system type. The diagnostic lights can be either vertically or horizontally oriented. Light Pattern Problem Description The computer is in a normal "off" condition, or a possible pre-BIOS failure has occurred. The diagnostic lights are not lit after the computer successfully boots to the operating system. A possible BIOS failure has occurred; the computer is in recovery mode. A possible processor failure has occurred. Run the BIOS Recovery utility, wait for recovery completion, and then restart the computer. Reinstall the processor and restart the computer. For information on reinstalling the processor, see your online User's Guide. Suggested Resolution Plug the computer into a working electrical outlet and press the power button. 34 Quick Reference Guide Light Pattern Problem Description Memory modules are detected, but a memory failure has occurred. Suggested Resolution · If you have one memory module installed, reinstall it and restart the computer. For information on reinstalling memory modules, see your online User's Guide. · If you have two or more memory modules installed, remove the modules, reinstall one module, and then restart the computer. If the computer starts normally, reinstall an additional module. Continue until you have identified a faulty module or reinstalled all modules without error. · If available, install properly working memory of the same type into your computer. · If the problem persists, contact Dell. For information on contacting Dell, see your online User's Guide. · If the computer has a graphics card, remove the card, reinstall it, and then restart the computer. · If the problem still exists, install a graphics card that you know works and restart the computer. · If the problem persists or the computer has integrated graphics, contact Dell. For information on contacting Dell, see your online User's Guide. A possible graphics card failure has occurred. A possible floppy or hard drive failure has Reseat all power and data cables and occurred. restart the computer. A possible USB failure has occurred. Reinstall all USB devices, check cable connections, and then restart the computer. Quick Reference Guide 35 Light Pattern Problem Description No memory modules are detected. Suggested Resolution · If you have one memory module installed, reinstall it and restart the computer. For information on reinstalling memory modules, see your online User's Guide. · If you have two or more memory modules installed, remove the modules, reinstall one module, and then restart the computer. If the computer starts normally, reinstall an additional module. Continue until you have identified a faulty module or reinstalled all modules without error. · If available, install properly working memory of the same type into your computer. · If the problem persists, contact Dell. For information on contacting Dell, see your online User's Guide. · Ensure that no special memory module/memory connector placement requirements exist. · Verify that the memory modules that you are installing are compatible with your computer. · If the problem persists, contact Dell. For information on contacting Dell, see your online User's Guide. · Ensure that the cables are properly connected to the system board from the hard drive, CD drive, and DVD drive. · Check the computer message that appears on your monitor screen. · If the problem persists, contact Dell. For information on contacting Dell, see your online User's Guide. Memory modules are detected, but a memory configuration or compatibility error exists. A failure has occurred. This pattern also displays when you enter system setup and may not indicate a problem. After POST is complete, all four None. diagnostic lights turn green briefly before turning off to indicate a normal operating condition. 36 Quick Reference Guide Beep Codes Your computer might emit a series of beeps during start-up if the monitor cannot display errors or problems. This series of beeps, called a beep code, identifies a problem. One possible beep code (code 1-3-1) consists of one beep, a burst of three beeps, and then one beep. This beep code tells you that the computer encountered a memory problem. If your computer beeps during start-up: 1 Write down the beep code. 2 See "Dell Diagnostics" on page 30 to identify a more serious cause. 3 Contact Dell for technical assistance. For information on contacting Dell, see your online User's Guide. Code 1-1-2 1-1-3 1-1-4 1-2-1 1-2-2 1-2-3 1-3 Cause Microprocessor register failure NVRAM read/write failure ROM BIOS checksum failure Code 3-1-4 3-2-2 3-2-4 Cause Slave interrupt mask register failure Interrupt vector loading failure Keyboard Controller test failure NVRAM power loss Invalid NVRAM configuration Video Memory test failure Screen initialization failure Screen retrace failure Search for video ROM failure No timer tick Shutdown failure Serial or parallel port test failure Failure to decompress code to shadowed memory Math-coprocessor test failure Cache test failure Programmable interval timer failure 3-3-1 DMA initialization failure DMA page register read/write failure Video Memory test failure 3-3-2 3-3-4 3-4-1 3-4-2 3-4-3 4-2-1 4-2-2 4-4-1 1-3-1 through 2-4-4 Memory not being properly identified or used 3-1-1 3-1-2 3-1-3 4-2-3 4-2-4 4-3-1 4-3-3 4-3-4 Slave DMA register failure Master DMA register failure Master interrupt mask register failure Gate A20 failure Unexpected interrupt in protected 4-4-2 mode Memory failure above address 0FFFFh Timer-chip counter 2 failure Time-of-day clock stopped 4-4-3 4-4-4 Quick Reference Guide 37 Resolving Software and Hardware Incompatibilities If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility. 1 Click the Start button and click Help and Support. 2 Type hardware troubleshooter in the Search field and click the arrow to start the search. 3 Click Hardware Troubleshooter in the Search Results list. 4 In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and click Next. Using Microsoft Windows XP System Restore The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the Windows Help and Support Center for information on using System Restore. To access the Windows Help and Support Center, see "Windows Help and Support Center" on page 7. NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them. Creating a Restore Point 1 Click the Start button and click Help and Support. 2 Click System Restore. 3 Follow the instructions on the screen. Restoring the Computer to an Earlier Operating State NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click the Start button, point to All Programs Accessories System Tools, and then click System Restore. 2 Ensure that Restore my computer to an earlier time is selected, and click Next. 3 Click a calendar date to which you want to restore your computer. The Select a Restore Point screen provides a calendar that allows you to see and select restore points. All calendar dates with available restore points appear in boldface type. 4 Select a restore point and click Next. If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the restore point that you prefer. 38 Quick Reference Guide 5 Click Next. The Restoration Complete screen appears after System Restore finishes collecting data and then the computer restarts. 6 After the computer restarts, click OK. To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration. Undoing the Last System Restore NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click the Start button, point to All Programs Accessories System Tools, and then click System Restore. 2 Click Undo my last restoration and click Next. 3 Click Next. The System Restore screen appears and the computer restarts. 4 After the computer restarts, click OK. Enabling System Restore If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To verify that System Restore is enabled: 1 Click the Start button and click Control Panel. 2 Click Performance and Maintenance. 3 Click System. 4 Click the System Restore tab. 5 Ensure that Turn off System Restore is unchecked. Reinstalling Microsoft Windows XP Before You Begin NOTE: The procedures in this document were written for the Windows default view in Windows XP Home Edition, so the steps will differ if you set your Dell computer to the Windows Classic view or are using Windows XP Professional. If you are considering reinstalling the Windows XP operating system to correct a problem with a newly installed driver, first try using Windows XP Device Driver Rollback. 1 Click the Start button and click Control Panel. 2 Under Pick a Category, click Performance and Maintenance. Quick Reference Guide 39 3 Click System. 4 In the System Properties window, click the Hardware tab. 5 Click Device Manager. 6 Right-click the device for which the new driver was installed and click Properties. 7 Click the Drivers tab. 8 Click Roll Back Driver. If Device Driver Rollback does not resolve the problem, then use System Restore to return your operating system to the operating state it was in before you installed the new device driver (see "Using Microsoft Windows XP System Restore" on page 38). NOTE: The Drivers and Utilities CD contains drivers that were installed during assembly of the computer. Use the Drivers and Utilities CD to load any required drivers, including the drivers required if your computer has a RAID controller. Reinstalling Windows XP NOTICE: You must use Windows XP Service Pack 1 or later when you reinstall Windows XP. NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer. To reinstall Windows XP you need the following items: , · · Dell Operating System CD Dell Drivers and Utilities CD To reinstall Windows XP perform all the steps in the following sections in the order in which they are , listed. The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software. NOTICE: The Operating System CD provides options for reinstalling Windows XP. The options can overwrite files and possibly affect programs installed on your hard drive. Therefore, do not reinstall Windows XP unless a Dell technical support representative instructs you to do so. NOTICE: To prevent conflicts with Windows XP, disable any virus protection software installed on your computer before you reinstall Windows XP. See the documentation that came with the software for instructions. Booting From the Operating System CD 1 Save and close any open files and exit any open programs. 2 Insert the Operating System CD. Click Exit if the Install Windows XP message appears. 3 Restart the computer. 40 Quick Reference Guide 4 Press immediately after the DELL logo appears. If the operating system logo appears, wait until you see the Windows desktop, and then shut down the computer and try again. 5 Press the arrow keys to select CD-ROM, and press . 6 When the Press any key to boot from CD message appears, press any key. Windows XP Setup 1 When the Windows XP Setup screen appears, press to select To set up Windows now. 2 Read the information on the Microsoft Windows Licensing Agreement screen, and press to accept the license agreement. 3 If your computer already has Windows XP installed and you want to recover your current Windows XP data, type r to select the repair option, and remove the CD. 4 If you want to install a new copy of Windows XP, press to select that option. 5 Press to select the highlighted partition (recommended), and follow the instructions on the screen. The Windows XP Setup screen appears, and the operating system begins to copy files and install the devices. The computer automatically restarts multiple times. NOTE: The time required to complete the setup depends on the size of the hard drive and the speed of your computer. NOTICE: Do not press any key when the following message appears: Press any key to boot from the CD. 6 When the Regional and Language Options screen appears, select the settings for your location and click Next. 7 Enter your name and organization (optional) in the Personalize Your Software screen, and click Next. 8 At the Computer Name and Administrator Password window, enter a name for your computer (or accept the one provided) and a password, and click Next. 9 If the Modem Dialing Information screen appears, enter the requested information and click Next. 10 Enter the date, time, and time zone in the Date and Time Settings window, and click Next. 11 If the Networking Settings screen appears, click Typical and click Next. 12 If you are reinstalling Windows XP Professional and you are prompted to provide further information regarding your network configuration, enter your selections. If you are unsure of your settings, accept the default selections. Windows XP installs the operating system components and configures the computer. The computer automatically restarts. NOTICE: Do not press any key when the following message appears: Press any key to boot from the CD. 41