User manual DYSON CR02

User guide Please read this user guide carefully before use. This user guide also contains tips on effective washing and important safety notes. www.dyson.com Contents Overview 1 01 Overview of your Dyson washing machine Contrarotator TM 2 01 The only 2-drum wash action User Instructions 3 01 Free registration Important safety notes Before installation 4 01 Inner transit packaging removal Moving the washing machine Installation 5 01 Specification Location Drainage, water supply and electricity 02 Drainage Water supply 03 Electrical installation After installation Operation 6 01 Loading the washing machine Detergent use Starting your wash 7 01 To start your wash, using default settings Optional settings 8 01 To personalise the default wash programmes Fabric care and Programme table 9 01 02 Fabric care Programme table Maintenance 10 01 02 03 Self clean cycle and cleaning Coin trap Water filter Emergency door release Troubleshooting 11 01 02 03 Troubleshooting Illustrations and some product details may differ from your machine. In doubt, contact the Dyson helpline on 08705 275104 (UK) or 01 475 7109 (ROI) Overview 1 01 Overview of your Dyson washing machine Hot water inlet 5 01 & 5 02 Cold water inlet 5 01 & 5 02 Power cable & plug 4 01 & 6 01 Control panel 7 01 & 8 01 Soap tray 6 01 & 10 01 Rating plate 3 01 Outer door 6 01 Inner door 6 01 Drainage hose & adjustable clip 5 02 Dyson guarantee form Reply envelope Drainage hose hook 5 01 & 5 02 Fabric care leaflet & letter Coin trap 10 02 RollerjackTM 4 01 Adjustable feet 5 03 Dyson spanner 4 01 & 5 01 Hot & cold inlet hoses 5 01 & 5 02 Contrarotator TM 2 01 The only 2-drum wash action. Conventional washing machines may seem convenient, but their poor performance lets you down. So James Dyson asked his engineers to experiment with every imaginable way of washing to design a better washing machine. Along the way, Dyson engineers made a surprising discovery: washing by hand gave better wash results than single drum machines. Because the laundry is constantly on the move, it is manipulated and flexed. This opens the fabric to the detergent, releasing dirt quickly and effectively. To replicate the movement of washing by hand, Dyson engineers designed two aligned drums and engineered them to rotate in opposite directions at the same time: laundry is constantly on the move, manipulated and flexed. Because the Contrarotator releases dirt more effectively, it can wash laundry cleaner, faster and in larger loads. TM This product is protected by the following: Patents and Patent Applications: A AU 751945 B US 6,381,790 C US 6,497, 123 D AU 751196 E EP 1177340 F GB 2362690 G CA 2,408,550 H EP 1282738 I JP 2000-617256 US 6,584, 812 US 10/366,662 JP 2001-584634 US 10/276,800 EP 1269622 JP 2001-571549 US-2003-0052672 EP 1266061 JP 2001-569455 US 10/220,227 EP 1266059 JP 2001-569454 US 10/221,671 EP 1266060 JP 2001-569456 US 10/221,754 EP 1319100 JP 2002-527368 EP 1305467 GB 2365027 JP 2002-516407 EP 1327018 GB 2368071 JP 2002-536126 US 10/380,118 GB 2379452 WO 03/023119 US 09/956,248 GB 2 337 274 US 6,311,527 EP 1078119 JP 2000-548539 CA 2,332,024 US 10/312,675 US 2003-0172689 EP 1335061 Registered Designs: GB 2090907 CH 127265 CN 191339 DE 40008214.4 IT MI 2000 O 000588 JP 1114510 FR 004914 US 450164 AU 143433 Trade Marks: DYSON TM CONTRAROTATOR DYSON CONTRAROTATOR TM TM CRO1 TM ROLLERJACK TM Equivalent rights exist in other territories. For patent information please see www.dyson.com User Instructions Free registration Registering your Dyson washing machine Every Dyson washing machine comes with a complimentary 2 year guarantee, with an option to extend the guarantee for a further 1 to 3 years. For more details on these options, please refer to the enclosed guarantee form. How to register Please ensure that you register your guarantee as soon as possible. This can be done by: · registering your machine at www.dyson.com · completing the enclosed guarantee card and returning it in the envelope provided. · or calling the Dyson registration line on 0870 600 2707 Please keep your proof of purchase in a safe place as it will be required in order for a service engineer to carry out a repair under guarantee. 3 01 Important safety notes Always: · ensure that the feet are screwed into cabinet before using the Rollerjack to move the machine. Care should be taken when TM moving it, as it is very heavy. · turn off the machine with the `Mains on/off' button and switch off at the socket when not in use. · turn off the water supply to the machine and close both the inner and outer doors when not in use. · close the soap tray before starting the machine. · remove all items from pockets. Do not: · stack tumble dryers or other appliances on top of the washing machine. · alter the machine or modify it in any way, as this will invalidate your guarantee and could be dangerous. · carry out any maintenance work on the machine other than that outlined in this guide. · use the washing machine if any part appears to be faulty, missing or damaged. · overload the washing machine; the maximum loads are indicated in the programme table in section 9 02. · use adapters or extension cables. Child safety The Dyson washing machine has a child lock option. See section 8 01 for usage instructions. Dyson service If a problem arises with your Dyson washing machine, or if it is displaying a fault code, please refer to the troubleshooting guide section 11 01 to 11 03. If the problem is still not resolved, please: · visit our website at www.dyson.com for on-line help · or contact the helpline: UK 0870 600 2701, 7 days a week, 8am-8pm email service@dyson.com ROI (01) 475 7109 email irelandservice@dyson.com Serial number For future reference, fill in your machine's details in the space provided. The serial number is on the rating plate see section 1 01 for location. Always: · check the drums are empty before loading the machine. · use the `child lock' when running the machine, if children are present. · keep all packaging out of the reach of children. Do not: · allow children to play with or use the machine. Serial number Date of purchase Place of purchase Do not: · use the washing machine for commercial or industrial purposes, as this will invalidate your guarantee. The machine is designed for domestic use only. Before installation Inner transit packaging removal Before installation, check the machine for damage. A qualified person should always carry out installation. All packaging must be removed before the machine is connected to power or water supplies. Please retain the transit packaging for future use, as it should be used whenever the machine is relocated. 1 Open the outer door and carefully lift out the foam inserts from the front of the inner door. 4 01 7 Using the Dyson spanner remove the four bolts securing the top transit bracket. 8 Remove the four screws securing the bracket to the machine casing and lift out the transit bracket. 7 6 8 1 · Refit the lid and two screws. To replace the packaging eg: for moving house, reverse the procedure described above. 2 Take off the rear panel by removing the seven screws, using a cross-head screwdriver. 3 Carefully withdraw the foam block and then refit the rear panel and screws. 4 Remove the two screws from the rear of the lid. 5 Remove the lid by sliding it backwards and upwards. Moving the washing machine · Ensure the feet are screwed into the cabinet before moving the 4 5 machine. See section 5 03 for instruction on adjusting feet. · To move the machine, pull out the Rollerjack handle from underneath the machine, which will enable you to manoeuvre 2 TM the machine easily into your desired position. · Replace the Rollerjack slowly because the handle may return with force. NB: The Rollerjack is designed for final positioning only and not suitable over long distances. Do not push with your foot. TM TM 3 6 Remove the plug and cable from the transit bracket from inside the machine. Installation Specification Dimensions Height 848mm Depth 575mm Width 595mm Weight: 103kg. Voltage: 220-240V, 50Hz. Please refer to rating plate (see section (see section 1 01 for location). 1 01 for location). Power: 2750W 230V. Please refer to rating plate Water pressure: 0.4-5 bar. Capacity: 7kg dry laundry maximum. 5 01 Location Every Dyson washing machine is tested before it leaves the factory. As a result, there may be some dampness or water in the machine. · The machine should not be installed in a location where the temperature may drop below freezing. · The machine should not be installed in a bathroom. · The machine must be installed on a secure and flat surface. Soft floors, such as carpet or carpet tiles, are not suitable. The layout of the drainage taps and power socket and their distance from the machine are illustrated below. The water inlet hoses, drainage hose and electrical mains lead must be positioned carefully to avoid damage or kinks when the machine is in use. The machine can be connected to a standpipe, under-sink pipe connection or other drainage system, but the critical dimensions must be adhered to. Important Dyson spanner Hot inlet hose 595mm Drainage using an under-sink pipe* 600 mm MAX. 450 mm MIN. Drainage, water supply and electricity The washing machine comes with: 2 inlet hoses 1 drainage hose hook 1 Dyson spanner 1 drainage hose at the back of the machine Cold inlet hose Drainage hose hook Note: Hoses can be supplied in 2.5m lengths if required. Please contact the helpline to order. The above items are found in the drum unless stated otherwise. 848 mm 600 mm MAX. 450 mm MIN. Drainage using a stand pipe* Installation Drainage You can alter the direction of the drainage hose to the left or right. · To change the direction of the machine's drainage hose, squeeze open the retaining clip using a pair of pliers and hold it open while you rotate the hose. · Ensure the hose is inserted properly before releasing the clip. 5 02 Water supply · Connect your machine to the water supply by hand, using the hoses supplied. Only tighten by hand, do not use a spanner. Do not use old hoses. · Ensure the water pressure is between 0.4 and 5 bar. Do not: · connect the machine to a mixer tap. · Thread the drainage hose through the hose hook and adjust the protruding end to a distance of 30mm. The hose hook has a small retention hole that can be used to secure the hose in position. Do not use the hose hook for under-sink connections. Hot and cold water supply · Attach the blue inlet hose to the cold inlet tap and the red hose to the hot inlet tap, and turn on water supply. Drainage hose hook 30mm Drainage hose Stand pipe When installed with a standpipe or under-sink connection, ensure that the water outlet end of the drainage hose is no lower than 450mm above ground level. Position the hose so that none of it lies higher than 600mm above ground level (refer to section 5 01 for position). NB: Failure to comply with these dimensions could cause the machine to malfunction. *Note: CRO1 Flowcheck and Memory have grey leak protection inlet hoses Installation Cold water only supply · If there is no hot water supply, attach the cold and hot hoses to the machine as normal. Then, attach both hoses to a Y-piece (which can be bought from most DIY stores) and finally connect the Y-piece to the cold inlet tap. 5 03 When all the instructions on the previous pages have been completed, the machine can be installed into its operating position using the Rollerjack handle (see section TM 4 01). Y piece · Once all connections have been made, turn on the tap(s) to check that there are no leaks, tighten by hand if necessary. Electrical installation Warning: This machine must be earthed · Any electrical work required to install the washing machine should be carried out by a qualified electrician. · Before using your machine, check that the plug and sockets match, and check that the voltage in your home corresponds to the machine's voltage. This information is on the rating plate (see section 1 01). · The machine should be plugged into an earthed socket which can be switched on & off, and that is easily accessible after installation. · Do not use an extension cable or plug adapter. · If the supply cord or plug are damaged disconnect the machine from the socket outlet immediately. The supply cord must only be replaced by Dyson or its appointed agents, as special purpose tools and service techniques are required. · If the plug supplied needs to be removed it should be cut off and disposed of safely. Under no circumstances should the severed plug be inserted into a socket outlet as this will present an electric shock hazard. European conformity information This Dyson washing machine has been tested and conforms to the following European Directives: 73/23/EEC Low Voltage Directive. 93/68/EEC CE Marking Directive. 89/336/EEC EMC Directive. · Do not use wood, carpet or other material to stabilise the washing machine. · Using the Dyson spanner, adjust the two front feet so that the machine is perfectly stable and is touching the ground on all four corners and cannot rock. After installation · Run an empty 60oC cotton cycle with a half measure of detergent. For the correct dosage, please follow the manufacturer's instructions on the detergent packaging. (See sections 7 01 and 8 01 on how to start the machine). · This will clean any test water out of the machine, and allow you to check that the machine is installed and levelled correctly. · Observe it regularly during the first wash and check connections afterwards and during the first week, to ensure that they have been fitted correctly. Operation Loading the washing machine · Ensure the machine is plugged into the mains and switched on at the socket. Check that the water supply is on at the mains. · Open the outer and inner doors. · Check the drums are empty before placing the sorted laundry into the washing machine. · Close both doors, making sure that both have `clicked' shut. 6 01 Detergent use · Use only powder suitable for automatic washing machines. Type of laundry Brightly coloured/multi coloured Whites Wool, silk Type of detergent Colour care Conventional biological or non-biological Non biological wool/silk Detergent format It is important not to overload the machine. Maximum loads for each programme are shown in the table section 9 02. Tests have shown that overloading can reduce the wash performance and may cause damage to your machine. Detergent use · To open the soap tray, press the hand on the soap tray. Do not try to pull out the soap tray without first pressing it. Place wash balls and nets directly into the drums of the washing machine. Do not: · place wash balls or tablets in drums when using the start delay option (selected models only). This could fade coloured laundry if the detergent touches the fabric before the water soaks the laundry. · place detergent into the drums when using a pre-wash as it will be used before the main wash. Instead, use the soap tray. · cover wash balls or tablets with laundry, as this can inhibit the dispersal of detergent. · stop the wash for long periods of time once it has started. The detergent may not have had time to disperse and concentrations may damage the laundry. Detergent quantity · CRO2's drum capacity is larger than conventional washing · Add detergent to the compartment marked 2 for all the main wash programmes. · For a pre-wash option, add detergent to the compartment marked 1. · Fabric conditioner can be added to the compartment marked to the level indicated, do not overfill. CRO2 with a half load Powder 1 scoop machines. · This larger load will require a slight increase in detergent. We recommend the following doses: CRO2 with a full load Powder 1 /2 scoops 1 Liquid 1 dose Liquid 1 /2 doses 1 Tablets 2 tablets Tablets 3 tablets · Push the soap tray to close, ensuring it `clicks'. *For maximum dosage based on very heavy soil and hard water please refer to manufacturer's instructions on detergent pack. Starting your wash To start your wash cycle using the default settings 7 01 1 Switch on the machine 2 Select the programme Select Cotton/Synthetics/Wool/ Delicate/Handwash items or Duvet cycle. Temperature, spin and soil type settings will automatically adjust to the default settings to give the best options for the selected wash. Please see section 8 01 for details of how to change the default settings. 3 Start your wash cycle Press to start your chosen programme. Pause your wash cycle To pause the wash, for example to add a forgotten item to the wash, press the `Start' button. Press `Start' once more to resume the wash. When a programme is paused, the door may remain locked for safety reasons (see section 8 01 for the door lock). Cancel your wash cycle To cancel the wash, press and hold down the `Cancel' button. The outer door will unlock once the water has drained away, and if the inner door is cool enough (see section 8 01 for the door lock). End of wash cycle The display will show `Programme finished' once the cycle is complete. Remove the washing and turn off the machine by pressing the `Mains on/off' button. Optional settings To personalise the default wash programmes 8 01 Adjust your programme After selecting the fabric type, press the temperature, spin and soil type buttons to scroll through the options and select your preferred settings. Note: on certain programmes some options are not available (see section 9 02). Additional options To activate any of the additional options below after you have Start delay selected your programme, press Selected models only your desired option button once; This allows you to programme press it again to cancel the option. the wash to finish when you want it to. Use the and arrows Minimum iron This holds your laundry in water to adjust the settings eg: if you want the wash to start in 10 hours after the final rinse to minimise arrow 10 times creasing. To spin the laundry and time, press the and press `Start' to activate it. finish the programme, press the The display will countdown the `Start' button. Minimum iron is delay time to start. Press and hold not suitable on all programmes the `Cancel' button at any time to Door lock but is particularly good for The door lock light indicates cancel the start delay, press and synthetics and delicates. (Please hold `Cancel' again to cancel cycle. that the outer door is locked. refer to section 9 02). Memory Pre-wash This removes excess dirt before the main wash cycle. Selected models only Child lock This option locks the settings on the control panel and locks the outer door. Once a programme is running, use this option to prevent it from being altered, paused or cancelled. You can also use the Child lock when the machine is not in use to keep the outer door locked. Press and hold the `Minimum iron' button to activate or cancel the Child lock, before starting the cycle. This allows you to store the three programmes you use the most. Select the programme with any additional options, then press and hold one of the memory buttons for one second. A beep will confirm the programme has been stored. To select a stored programme, press the relevant `Memory' button and then press `Start'. To re-programme a stored cycle, follow the steps for programming a memory cycle. Soil type selection Soil type can be adjusted on the Cotton and Synthetic programmes only, cleaning from everyday washing to heavily stained football kits. Extra rinse This adds one extra rinse. On some models, up to 3 extra rinses can be selected by pressing the button up to 3 times. To deactivate press repeatedly until light is extinguished. For people with sensitive skin. Dirt For lightly soiled laundry. Dirt & stains For typical everyday soiling. Rinse & spin/Spin only Press once for `Rinse & spin' option, press twice for `Spin' only option and press a third time to cancel. Heavy stains For heavily stained items. (see section 9 02). Fabric care and advice Wash tips Care symbol 9 01 Care symbol Do not: · wash frayed or torn fabrics. · wash items unsuitable for washing machines e.g. trainers, shoes or rucksacks. Always: Care label Cotton A wash tub with no bar underneath indicates the item is suitable for a high agitation wash. The maximum temperature is normally specified in the wash tub. Hot iron Iron 200°C Medium iron Iron 150°C · check the wash care label on laundry to select the most appropriate programme. If you are unsure of the care label, use a gentle programme such as Wool. Mixed fabric load Synthetics A wash tub with one bar underneath indicates the item is suitable for a medium agitation wash. The maximum temperature is normally specified in the wash tub. Cool iron Iron 110°C · wash a mixed load according to the most delicate item in it. · sort laundry according to care label. Sort laundry according to colours Do not iron Steaming and steam treatments should not be used. · wash dark colours separately. · wash new items separately for their first few washes as excess dye may run. Underwired bras · We recommend washing underwired bras on the delicate programme, to safeguard your garments and your machine. · Take care not to overload the machine when you have underwired bras in the wash. Prepare your laundry Wool/Delicate A wash tub with two bars underneath indicates the item is suitable for a gentle agitation wash. The maximum temperature is normally specified in the wash tub. Note: Machine washable wool and wool mixes should only be washed on the Wool cycle. May be tumble dried Normal heat setting. May be tumble dried Delicate heat setting. · empty all pockets before loading the laundry into the machine, fasten zips, draw strings, tie belts and press studs before washing. Turn sleeping bags, duvet covers, jeans, knitted fabrics and coloured items inside out before washing, checking the wash care label. Duvets & Pillow Handwash Wash gently by hand or in a washing machine with a gentle handwash programme. Note: Not all handwash items are suitable for a machine handwash programme. Check care label or contact garment manufacturer. Do not tumble dry Tumble drying unsuitable laundry can result in shrinking and melting. May be dry cleaned Letters in the circle indicate the type of solvent suitable. · check your duvet is machine washable. · wash duvets on the Duvet cycle. · refer to care label for wash temperature and drying recommendations. · Dyson washing machine will wash most machine washable king size duvets up to 13.5 tog. Note: Different manufacturers' duvet sizes can vary under the same tog rating. Do not wash Laundry with this symbol should not be put in a washing machine. Do not dry clean Chlorine-based bleach may be used. Dry flat · If the duvet is over 10.5 tog, we do not recommend spinning it. If it is 10.5 tog or below, we recommend a maximum spin speed of 500 rpm. · To load the duvet into the machine, feed the corner into the rear of the drum and continue to feed the duvet along its outer seam. Do not use bleach Use a colour care detergent for best results. Note: If in doubt of correct washing guidelines, please contact the garment manufacturer or retailer. Programme table Care label Suggested programme Temperature Spin speed Soil type 9 02 Options Maximum load Cycle time Cotton 100% cottons Linen 20 ­ 60°C 0 ­1400 rpm Dirt For lightly soiled laundry Pre-wash Extra rinse Minimum iron Rinse & spin/Spin 3.5 kg 40 mins* 20 ­ 85°C 0 ­1400 rpm Dirt & stains For typical everyday soiling 7 kg 67 mins* Heavy stains For heavily stained items 85 mins* Synthetics Cotton mixes Mixed fibre Polycottons Fabrics with special finishes eg: `non-iron' treated cotton Mixed fabric wash loads Printed cottons Polyester 30 ­ 50°C 0 ­ 1100 rpm Dirt For lightly soiled laundry Dirt & stains For typical everyday soiling Pre-wash Extra rinse Minimum iron 4 kg 40 mins* 77 mins* Heavy stains For heavily stained items 85 mins* Wool Machine washable Wool and wool mixes 30 ­ 40°C 0 ­ 800 rpm No option Extra rinse Minimum iron 2 kg 45 mins* Delicates Micro fibres Synthetic laundry that require careful handling Printed fabrics Not for wool 30 ­ 40°C 0 ­ 500 rpm No option Pre-wash Extra rinse Minimum iron 3 kg 77 mins* Handwash items Machine washable Handwash items only, requiring a very gentle action Washable silks 20 ­ 30°C 0 ­ 500 rpm No option Minimum iron 1.5 kg 45 mins* Duvet Please also read the duvet section in the `Wash tips' Allergy duvet wash Anti dust-mite wash, for allergy sufferers 30 ­ 40°C 0 ­ 800 rpm No option Pre-wash Extra rinse Minimum iron Up to 13.5 tog 100 mins* 60°C (on selected models). *Based on 40OC programmes and will vary according to temperature, hot/cold fill and options selected. `AAA' Energy Label declaration is based on a Cotton, 60OC Dirt and Stains cycle. On some machines, cycle selections may differ from those shown. Maintenance Self clean cycle (on selected models only) · Approximately every 200 cycles, the machine will display `Self clean cycle due'. This message will be displayed at the end of a finished wash cycle. The self clean cycle is a hygenic cycle which will kill most bacteria in the machine. You can decide to activate or cancel the Self clean cycle: · Unload the machine as self clean cycle washes at 85°C · To activate, put half a measure of detergent into the soap tray, then press `Start'. · To cancel, press and hold `Cancel'. 10 01 · The soap tray cavity in the machine should be cleaned out with a small, soft brush, taking care not to dislodge the rubber seal. Cleaning Always: · disconnect the machine from the mains before cleaning or carrying out any maintenance work. Do not: Do not: · clean the machine with detergents. Always use a clean, soft, damp cloth. Cleaning the soap tray · Remove the soap tray by pressing the yellow release button at the back of the tray, and pulling it out. Maintenance wash To prevent odours and build-up of deposits within the washing machine, it is recommended that you run an empty 85°C cotton cycle with a half measure of detergent 2 or 3 times a year. This cycle can be used in addition to the Self clean cycle (selected models only). If the outer door is dislodged from its safety hinge: 1 Locate the top ring of the outer door into the top of the safety hinge. 2 Lift the door and push it forward until the lower ring of the door `clicks' into place. The outer door is designed to `pop' out of its hinge if leant on, however it is not designed to support a load. · Wash it in warm water with a small, soft brush, taking care not to scratch the soap tray front. · wash the soap tray in a dishwasher. · Replace the soap tray ensuring it `clicks' into place. Maintenance Coin trap Never remove any objects from the coin trap while the washing machine is switched on, still running or paused during a wash. Always cancel cycle, switch off machine and allow the water to cool before opening the coin trap. · Empty the coin trap when a blockage has occurred. Childproof tab Coin trap window Flow accelerator cap Plug 10 02 5 Remove any objects from the coin trap. 6 If any more items seem to be blocking the coin trap, pull out the flow accelerator cap. 1 Place a tray or shallow dish underneath the coin trap. 2 Using the Dyson spanner, lever the plug in the middle of the coin trap. The water will drain from the plug. Side view: lever spanner through 45o · Remove any items and firmly push the flow accelerator cap back into place. To replace the coin trap window: 3 If the tray or dish is full, push the plug into its original position by hand, empty the tray or dish and repeat the process. 4 Once the water has been removed (a small quantity of water will remain below the level of the plug), lift and hold the childproof tab using a small screwdriver or the reverse end of the Dyson spanner. Turn the window anticlockwise until it is released. · Ensuring the seal is in place, lubricate with a drop of washing up liquid. · Make sure the plug is pushed back into the closed position. · Line up the ears at 12 o'clock position and rotate 360° clockwise until it clicks into child proof tab at top. Always wash hands after handling the coin trap. Maintenance Water filter To access the back of the machine ensure the feet are screwed into the cabinet before using the Rollerjack handle to pull the machine out, see section details. Cleaning the water inlet filters The water inlet filters should be checked regularly for debris or limescale build-up particularly in a hard water area. Contact your local water authority to find out your water composition. · Turn off the water supply to the machine. · Unscrew both water inlet hoses by hand. · Using pliers, grip the coloured filters, pull them out and rinse them under cold water. NB: Some water may remain in the hoses. TM 10 03 Emergency door release This should be used in the event of a power cut to remove laundry. · Switch off and remove the plug from the socket. · Ensure the drums have stopped moving. · If the machine has been running on a hot wash, leave it to cool down. · Completely drain the washing machine see section 10 02 under `coin trap'. · Remove the soap tray as described in section 10 01 · Using the Dyson spanner or a coin, turn the door release screw 1/ 4 4 01 for of a turn clockwise to unlock the door. · Replace the soap tray. · Replace the filters, red to the hot fill and blue to the cold fill, and reconnect the water inlet hoses. Troubleshooting Before calling the helpline, please carefully read the following pages. 11 01 Machine displays "Child lock on" Machine displays LCD display is blank "Not filling: check water supply" Machine displays "Close inner door then press start" Certain spin speeds, temperatures, dirt levels cannot be selected Machine displays "Close outer door then press start" Machine shakes during the cycle Cannot open door Machine leaks water Machine displays "Uneven load could not spin" Machine displays "Not emptying: check hose/coin trap" Machine displays "Overload reduced performance" Troubleshooting Symptom LCD display is blank 11 02 Solutions Ensure the machine is plugged in and switched on. Check the fuse and also that the circuit breaker has not tripped. (See section 9 02) for the programme options wash table. Some solutions may require you to disconnect the electricity and water supply. Possible causes There is no power to the machine. Certain spin speeds, temperatures or soil types cannot be selected There are limits set on these options for each programme to prevent unsuitable options being selected. Machine has not finished the cycle. Cannot open outer door Wait for the machine to finish the cycle before opening the door. To cancel the wash hold down the `Cancel' button. Press `Start' to resume the wash. Machine has paused and the water level is too high or the water is too hot. Child lock is active. Hold down the `Minimum iron' button until `Child lock off' is shown on LCD display. Follow the `Emergency door release' instructions in (section 10 03). Turn off the water supply to the machine and ensure that the coin trap cover is correctly fitted and that the plug is closed, (see section 10 02). Adjust the feet until the machine is level, (see section 5 03). Check the drainage hose is draining into a suitable place (drain, sink or standpipe), (see section 5 02). Ensure the hoses are fitted correctly, (see section 5 02). Close the soap tray. clean(( Remove soap tray and clean (see section 10 01). Adjust feet until the machine is level, (see section 5 02). Return the Rollerjack handle carefully to its position under the machine, (see section 4 01). Remove top, rear and front packaging, (see section 4 01). Call Dyson helpline. Check orientation of hot and cold pipes. TM Power cut or any other cause not listed above. Machine leaks water Coin trap cover is not in place, or the plug is not closed. Machine is not level. Drainage hose is not connected correctly. Inlet hoses are not positioned or correctly fitted. Soap tray is open. Soap tray is blocked with detergent Machine shakes during the cycle 2 adjustable front feet are not level. Rollerjack handle has not been replaced under the machine. TM Burning smell Transit packaging not removed. Transit packaging is removed Clothes warm at end of cycle Hot and cold pipes reversed. Troubleshooting LCD display message Child lock on 11 03 Solutions Hold down the 'Minimum iron' button until `Child lock off' is shown on the LCD. In future, refer to the programme table section 9 02 or cease to wash the particular unusual item(s). Remove some items or reload the machine and select `Spin only' option (see section 8 01). Close the outer door, ensuring nothing is trapped. Turn manual release clockwise (see section 10 03). Close the inner door, ensuring nothing is trapped. Remove blockages (see section 10 02). Leave suds to settle. In future, refer to the manufacturer's dosage instructions. Check that the drainage hose is installed according to the installation instructions (see section 5 01 & 5 02). Check that the water supply is connected and turned on at the tap. Clean the filters (see section 10 03). Unblock or straighten the inlet hoses. Unblock or straighten the drainage hose. Possible causes The child lock has not been deactivated. Overload reduced performance The recommended wash load has been exceeded or unusual items have been washed. The wash load is uneven. The machine sensed that spinning would be unsafe. Unusual items eg: trainers may have been washed. Outer door not closed properly, manual release still open. Uneven load could not spin Close outer door then press start Close inner door then press start Inner door not closed properly. Not emptying: check hose and coin trap Coin trap blocked. Machine full of suds. Drainage hose not draining. Not filling: check water supply Water supply is not connected. Filter is blocked. Inlet hoses are blocked or kinked. Drainage hose is installed incorrectly. Fault There is a technical fault with your washing machine. Contact the Dyson Helpline or visit the website www.dyson.com with the following information: · Your machine's serial number see side of machine. · Where and when you purchased your washing machine. · Your address. · The fault code that appears on the LCD display, if applicable. A Dyson service engineer will visit you to test your machine and repair if necessary. NOTE: If an engineer is booked and it is found that the fault could have been rectified using the troubleshooting guide, you may be charged. NOTE: The two drums make an unusual noise when they are counter rotating - this is nothing to worry about. Dyson Helpline UK 0870 600 2701 email service@dyson.com ROI (01) 475 7109 email irelandservice@dyson.com www.dyson.com GENUINE COMPONENTS For Dyson, call Dyson Made & Tested by Dyson Dyson Call Centre Helpline 8 till 8, every day UK 08705 275104 ROI (01) 475 7109 service@dyson.co.uk www.dyson.com JN.8887 30.10.03 PN.50351-04-01 Dyson Ltd Tetbury Hill Malmesbury Wiltshire SN16 ORP