® 24-Pin Dot Matrix Printer All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of SEIKO EPSON CORPORATION. The information contained herein is designed only for use with this EPSON printer. EPSON is not responsible for any use of this information as applied to other printers. Neither SEIKO EPSON CORPORATION nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with SEIKO EPSON CORPORATION's operating and maintenance instructions. SEIKO EPSON CORPORATION shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original EPSON Products or EPSON Approved Products by SEIKO EPSON CORPORATION. EPSON and EPSON ESC/P are registered trademarks of SEIKO EPSON CORPORATION. Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation. IBM is a registered trademark of International Business Machines Corporation. General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. EPSON disclaims any and all rights in those marks. Copyright © 1999 by SEIKO EPSON CORPORATION, Nagano, Japan. User's Guide FCC Compliance Statement For United States Users This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio and television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures. Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio/TV technician for help. WARNING The connection of a non-shielded equipment interface cable to this equipment will invalidate the FCC Certification of this device and may cause interference levels which exceed the limits established by the FCC for this equipment. It is the responsibility of the user to obtain and use a shielded equipment interface cable with this device. If this equipment has more than one interface connector, do not leave cables connected to unused interfaces. Changes or modifications not expressly approved by the manufacturer could void the user's authority to operate the equipment. For Canadian Users This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. ii Contents Getting to Know Your Printer Easy-to-Use Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Available Paper Paths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Printing on continuous paper . . . . . . . . . . . . . . . . . . . . . . . . . 4 Printing on single sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Ribbon Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Print Head Caution Symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 ENERGY STAR Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 For United Kingdom Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Use of options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 How To Use Your Manuals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Warnings, Cautions, and Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Chapter 1 Setting Up the Printer Unpacking the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Choosing a Place for the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Positioning the continuous paper supply . . . . . . . . . . . . . . . 1-4 Installing or Replacing the Ribbon Cartridge . . . . . . . . . . . . . . . . 1-5 Attaching the Paper Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11 Plugging in the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13 Connecting the Printer to Your Computer . . . . . . . . . . . . . . . . . . 1-14 Installing the Printer Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16 Installing the printer software in Windows 95, 98, or NT 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16 Installing the printer software in Windows 3.1 or NT 3.5x . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-18 For DOS programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19 iii Chapter 2 Printing on Continuous Paper Setting the Paper Release Lever . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting the Paper Thickness Lever . . . . . . . . . . . . . . . . . . . . . . . . . Using the Push Tractor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Loading paper onto the push tractor . . . . . . . . . . . . . . . . . . Removing a printed document from the push tractor. . . . Removing the push tractor . . . . . . . . . . . . . . . . . . . . . . . . . . Reinstalling the tractor in the push position . . . . . . . . . . . . Using the Tractor in the Pull Position . . . . . . . . . . . . . . . . . . . . . . Installing the tractor in the pull position . . . . . . . . . . . . . . . Loading paper onto the pull tractor . . . . . . . . . . . . . . . . . . . Removing the paper from the pull tractor. . . . . . . . . . . . . . Using two tractors in the push/pull combination . . . . . . . Removing the pull tractor . . . . . . . . . . . . . . . . . . . . . . . . . . . Loading Multipart Forms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Loading Continuous Paper With Labels. . . . . . . . . . . . . . . . . . . . Removing continuous paper with labels . . . . . . . . . . . . . . . Switching Between Printing on Continuous Paper and Printing on Single Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Switching to printing on single sheets . . . . . . . . . . . . . . . . . Switching to printing on continuous paper. . . . . . . . . . . . . Adjusting the Top-of-Form Position . . . . . . . . . . . . . . . . . . . . . . . Advancing the Paper to the Tear-Off Edge . . . . . . . . . . . . . . . . . Using the Tear Off/Bin button . . . . . . . . . . . . . . . . . . . . . . . Advancing the paper to the tear-off position automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjusting the tear-off position . . . . . . . . . . . . . . . . . . . . . . . 2-2 2-4 2-6 2-6 2-11 2-12 2-13 2-14 2-14 2-16 2-21 2-22 2-24 2-26 2-27 2-28 2-29 2-29 2-30 2-31 2-34 2-34 2-35 2-35 Chapter 3 Printing on Single Sheets Using Single Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Available paper types and paper slots . . . . . . . . . . . . . . . . . Loading single-sheet multipart forms . . . . . . . . . . . . . . . . . Loading envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Loading postcards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Loading Single Sheets in the Top Paper Slot . . . . . . . . . . . . . . . . Loading Single Sheets in the Front Paper Slot . . . . . . . . . . . . . . . 3-2 3-2 3-4 3-5 3-6 3-8 3-11 iv Chapter 4 Using the Printer Software About Your Printer Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Using the Printer Driver With Windows 95 and 98 . . . . . . . . . . . 4-3 Accessing the printer driver from Windows applications. . 4-3 Accessing the printer driver from the Start menu . . . . . . . . 4-5 Printer driver settings overview. . . . . . . . . . . . . . . . . . . . . . . 4-5 Using the Printer Driver With Windows 3.1 . . . . . . . . . . . . . . . . . 4-12 Accessing the printer driver from Windows applications. . 4-12 Accessing the printer driver from the Control Panel . . . . . 4-14 Printer driver settings overview. . . . . . . . . . . . . . . . . . . . . . . 4-14 Using the Printer Driver With Windows NT 4.0 . . . . . . . . . . . . . 4-16 Accessing the printer driver from Windows applications. . 4-16 Accessing the printer driver from the Start menu . . . . . . . . 4-18 Printer driver settings overview. . . . . . . . . . . . . . . . . . . . . . . 4-18 Using the Printer Driver With Windows NT 3.5x . . . . . . . . . . . . 4-25 Accessing the printer driver from Windows applications. . 4-25 Accessing the printer driver from the Control Panel . . . . . 4-27 Printer driver settings overview. . . . . . . . . . . . . . . . . . . . . . . 4-28 Using the EPSON Remote! Utility . . . . . . . . . . . . . . . . . . . . . . . . . 4-30 Installing EPSON Remote! . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30 Accessing EPSON Remote! . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30 Chapter 5 Changing Printer Settings From the Printer's Control Panel Selecting a Built-In Font and Pitch . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 About Your Printer's Default Settings . . . . . . . . . . . . . . . . . . . . . . 5-4 Changing default settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10 Chapter 6 Using EPSON Status Monitor 3 About the EPSON Status Monitor 3 Utility . . . . . . . . . . . . . . . . . . 6-2 Accessing EPSON Status Monitor 3. . . . . . . . . . . . . . . . . . . . 6-2 v Chapter 7 Troubleshooting Using the Error Indicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Power supply problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Single-sheet paper loading or feeding problems . . . . . . . . Continuous paper loading or feeding problems . . . . . . . . Wrong top-of-form position . . . . . . . . . . . . . . . . . . . . . . . . . Wrong tear-off position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printing or printout quality problems . . . . . . . . . . . . . . . . . Clearing Paper Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Aligning Vertical Lines in Your Printout . . . . . . . . . . . . . . . . . . . Printing a Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printing a Hex Dump. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2 7-4 7-5 7-6 7-8 7-9 7-10 7-11 7-16 7-17 7-18 7-19 Appendix A Enhancing Your Printer With Options Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper handling options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Optional interface cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Optional Cut-Sheet Feeders . . . . . . . . . . . . . . . . . . . . . Installing an optional cut-sheet feeder . . . . . . . . . . . . . . . . . Loading paper in the single-bin cut-sheet feeder . . . . . . . . Loading paper in the high-capacity cut-sheet feeder. . . . . Assembling the double-bin cut-sheet feeder. . . . . . . . . . . . Selecting your paper path (bin 1 or bin 2) . . . . . . . . . . . . . . Switching between continuous paper and single-sheet paper in the cut-sheet feeder . . . . . . . . . . . . . . . . . . . . . . . Using the Roll Paper Holder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Assembling the roll paper holder . . . . . . . . . . . . . . . . . . . . . Installing the roll paper holder . . . . . . . . . . . . . . . . . . . . . . . Loading roll paper. . . . . . . . . . . . . . . . . . . . . ...