RestoreIT® Professional Edition Version 7 User's Guide Copyright Notice Copyright© 2005 FarStone Technology, Inc. All Rights Reserved. No part of this publication may be copied, transmitted, stored in a retrieval system, or translated into any language in any form or by any means without the expressed written permission of FarStone Technology, Inc. FarStone grants you the right to use one copy of the enclosed software program ("SOFTWARE") on a single computer. If the SOFTWARE is installed on a network, or more than one user can run the SOFTWARE at the same time, you must purchase an additional license for each additional user or computer. Trademarks · · · · RestoreIT® Pro and RestoreIT® Network are registered trademarks of FarStone Technology, Inc. Microsoft®, Windows® and MS-DOS® are registered trademarks of Microsoft Corporation. Pentium is a registered trademark of Intel Corporation. Other product names mentioned in this manual may be trademarks or registered trademarks of their respective companies and are hereby acknowledged. Printed in the United States of America. FarStone Technology, Inc. 15 Hammond Dr., Suite 304 Irvine, CA 92618 Phone: (949) 458-3666 Fax: (949) 458-3633 -2- Technical Support: For technical support, please contact us at: http://www.farstone.com/home/ensite/support/support.shtml Or use our online support system and FAQ at www.farstone.com. Copyright © 2000-2005, FarStone Technology, Inc. All rights reserved. -3- Contents CHAPTER 1 INTRODUCTION .................................................. - 8 1-1 INTRODUCTION TO RESTOREIT PRO..........................................- 8 1-2 FEATURES .....................................................................................- 8 CHAPTER 2 INSTALLATION .................................................. - 12 2-1 SYSTEM REQUIREMENTS ...........................................................- 12 2-2 PRE-INSTALLATION CHECK.......................................................- 12 2-3 INSTALLING RESTOREIT PRO...................................................- 13 2-4 MUTI-BOOTING WINDOWS.......................................................- 17 CHAPTER 3 RESTOREIT PRO MANAGER IN WINDOWS19 3-1 LAUNCHING RESTOREIT PRO IN WINDOWS ...........................- 19 3-2 USING RESTOREIT PRO QUICK START....................................- 19 3-2.1 Quick Backup ......................................... - 21 3-2.2 Quick Restore ......................................... - 22 3-2.3 File-level Restore .................................... - 22 3-3 SYSTEM RESTORE......................................................................- 24 3-3.1 Restoring to an Incremetal Backup Point .... - 24 3-3.2 Restoring from a Complete Backup Point .... - 25 3-4 SYSTEM BACKUP........................................................................- 31 3-4.2 Creating an Incremental Backup Point........ - 31 3-4.2 Creating a Complete Backup Point ............. - 33 3-4.3 Cloning Hard drives ................................. - 35 3-4.4 Creating a Hard drive Image..................... - 36 3-4.5 Cloning Partitions .................................... - 38 3-5 MANAGING BACKUP POINTS.....................................................- 39 3-5.1 Introduction to Various Backup Points ........ - 39 3-5.2 Viewing Backup Point Properties................ - 41 3-5.3 Deleting a Backup Point ........................... - 42 3-5.4 Locking & Unlocking a Complete Backup Point- 43 - 3-5.5 Renaming a Backup Point ......................... - 44 3-5.6 Exporting an Internal Complete Backup Point as an External Backup.......................................... - 44 3-6 FILE-LEVEL BACKUP AND RESTORE .........................................- 44 3-6.1 How to Restore a Specific File ................... - 44 3-6.2 How to back up Specific Files or Folders ..... - 45 3-7 ADVANCED FUNCTIONS OF RESTOREIT PRO..........................- 46 3-7.1 Creating and Using a Recovery CD/DVD ..... - 46 Creating a Recovery CD/DVD ...................................................- 46 Using a Recovery CD/DVD to Restore Your Computer ....- 47 Function of RestoreIT Pro Rescue Disc..................................- 48 Creating an RestoreIT Pro Rescue Disc.................................- 48 How to Use Your RestoreIT Pro Rescue Disc .......................- 49 - 3-7.2 Creating and Using a Rescue Disc.............. - 48 - 3-7.3 How to Retrieve Individual Files from an External Complete Backup ............................................ - 50 3-8 RESTOREIT PRO SETTINGS ......................................................- 51 General Settings ............................................................................- 52 RestoreIT Pro Scheduler .............................................................- 54 File Backup Settings.....................................................................- 58 - 3-9 UPDATING YOUR PRODUCT.......................................................- 61 3-10 GETTING ASSISTANCE.............................................................- 61 3-11 EXITING RESTOREIT PRO MANAGER ....................................- 62 CHAPTER 4 RESTOREIT PRO MANAGER IN PRE-OS MODE .................................................................................................. - 64 4-1 ACTIVATING THE RESTOREIT PRO MANAGER .........................- 64 4-2 RESTOREIT PRO MANAGER IN PRE-OS MODE.......................- 65 Incremental Backup Points................................ - 66 Complete Backup Points ................................... - 67 RestoreIT Pro Settings ..................................... - 68 Uninstalling RestoreIT Pro................................. - 69 Exiting RestoreIT Pro ....................................... - 69 CHAPTER 5 REMOVING RESTOREIT PRO...................... - 71 - -5- 5-1 REMOVING RESTOREIT PRO.....................................................- 71 CHAPTER 6 FREQUENTLY ASKED QUESTIONS ............ - 74 CHAPTER 7 SOFTWARE LICENSE AGREEMENT ........... - 95 3-2.7 Restoring from a Recovery CD/DVD! -6- Chapter 1 Introduction Introduction Instantly recover from system crashes, virus attacks or accidental data deletion. Chapter 1 1-1 Introduction to RestoreIT Pro RestoreIT Pro is an innovative real-time system restoration utility. Once installed, RestoreIT Pro continually monitors and keeps a complete record of all activities on the hard drive. RestoreIT Pro lets you recover lost data after a system crash, virus attack, faulty software installation, accidental file deletion or unintentional formatting of the hard drive. In merely a few minutes, if not seconds, all of the contents of your hard drive can be restored back to a point in time when your computer was functioning properly. RestoreIT Pro is different from general-purpose backup software. RestoreIT Pro uses a unique real-time incremental backup technology, taking up only 5 to 10 percent of the hard drive space. RestoreIT Pro can be set to automatically back up your computer hourly, daily, or at each system startup. 1-2 Features · Flexible System Backup You can create Incremental Backup Points, a Complete Backup Point for your entire system, or a hard drive image which includes the hidden RestoreIT Pro partition. · More choice to save the image file RestoreIT Pro allows you to save each Complete Backup Point or disk image file to a hard drive, network share, removable storage media or CD/DVD discs. · Retrieve an Individual file from image RestoreIT Pro allows you to pick out an individual file or folder from a complete disk image without restoring the entire partition or disk. · File-levelRestore RestoreIT Pro allows you to back up and restore previous versions of a specific file after it has been deleted, changed or overwritten, without having to restore the entire system to an earlier period of time. · 100% protection RestoreIT Pro allows you to instantly recover from accidental disk formatting, file deletion, virus attacks or system crash. RestoreIT Pro offers complete system protection, 24 hours a day, 365 days a year. · Kills Viruses, Rescues Files Feel free to download files and open e-mail attachments without having to worry about virus attacks. Infected or damaged files can be rescued in seconds. · Only a Fraction of Disk Space Used RestoreIT Pro uses a unique real-time incremental backup technology, taking up only 5 to 10 percent of the hard drive space. · Password Protection -9- Using RestoreIT Pro, you can lock your system at the DOS level. No unauthorized person can use your computer. · Personalized and Secure Complete Backup Point RestoreIT Pro allows you to name a Backup Point and lock it to prevent accidental removal. · Complete Backup Point RestoreIT Pro stores a permanent copy of your hard drive, so even after years of use, you can restore your system back to the day you first installed RestoreIT Pro. · Recovery CD/DVD RestoreIT Pro can burn an image of your selected partition to a CD-R/W, DVD-R/W, or DVD+R/W to create an auto-Recovery CD/DVD. Store the backup in a safe location and you will be able to restore your system in no time at all. · Easy to Use A clear and friendly Graphical User Interface (GUI) makes RestoreIT Pro easy to use. Even a novice can easily restore a computer back to working order without having to call technical support. · Intelligent Data Integrity Checking RestoreIT Pro checks the integrity of the data in the latest Incremental Backup Point and marks it as "ambiguous" if any inconsistencies are found. · Unlimited Backup Points RestoreIT Pro can set up numerous Incremental Backup Points, limited only by the hard drive space available. - 10 - Chapter 2 Installation - 11 - Installation 2-1 System Requirements To use RestoreIT Pro, your computer must have one of the following Windows operating systems: Windows 2000 Professional Workstation with Service Pack 4 or higher Windows XP Professional Windows XP Home Edition Windows XP Media Center Edition Your computer must also meet the following minimum system requirements. Intel Pentium processor at 133 MHz 256 MB of RAM 20 MB for the program and 5 to 10% of the total hard drive space (at least 400 MB) for backup activities Internet Explorer 4 or higher CD/DVD recorder (optional) 2-2 Pre-Installation Check Before installing RestoreIT Pro, please do the following: 1.Disable any antivirus programs during the installation, including protection at the BIOS level. 2.Close all other applications before installing. 3.Have the RestoreIT Pro serial number handy (located in the software package). 4. Log on with the administrator or an authorized user account. Chapter 2 5. For optimal performance you should also do the following: Uninstall any previous version of RestoreIT Pro, if it is installed. Uninstall Norton SystemWorks or Norton Utilities if either is installed. You can reinstall this software after RestoreIT Pro has been installed successfully. Uninstall other data backup/protection software, such as Goback, Recovery Genius, TrueImage, Acronis Disk Editor, PC Angel, etc. Run Windows Checkdisk to check for hard drive errors and ensure disk integrity. Run Windows Disk Defragmenter to combine the free space on your hard drive and repair fragmented files. 2-3 Installing RestoreIT Pro 1. Insert the RestoreIT Pro CD-ROM disc. The Setup program should start automatically. If it does not, run the SETUP.EXE file directly from the CD. 2. Select Pre Installation Checkup and click Next. If you have performed the Pre Installation Checkup manually, please select Install RestoreIT Pro and skip to step 6. 3. Click on any of the following options to ensure a successful RestoreIT Pro installation of RestoreIT Pro: Check all volumes for errors Runs the Windows Check Disk command to check for errors on all partitions of your hard drive (requires system restart). Defragment files on the volumes Launches Windows Disk Defragmenter, to defragment files and folders on your local volumes and increase system performance. This also will help ensure RestoreIT Pro is installed successfully. Create a rescue disc In cases where RestoreIT Pro cannot start properly, you can use a RestoreIT Pro Rescue Disc to boot and restore your system. Create a rescue CD/DVD image file In cases where RestoreIT Pro cannot start properly, you can use a rescue CD/DVD to boot and restore the system. This function will create an image of a rescue CD/DVD and store it on your hard drive. You can use any burning software to make this image into a rescue bootable CD/DVD. Note: Some operations may require you to restart your computer. After restarting, you will need to launch the RestoreIT Pro Setup program. 4. Click Next to continue. RestoreIT Pro will check your hard drive structure and generate a report to you regarding the availability of your system. 5. Click OK to continue the installation. 6. When the RestoreIT Pro install screen appears, select Continue to go to the next step. 7. When the License Agreement screen appears, select I Accept to continue. 8. Enter your serial number. Select Continue to proceed. Note: If you do not enter a serial number, RestoreIT Pro will install a trial version that has limitations on time and functions on your computer. 9. Select an install type, Typical Install (Recommend) or Customized Install., and then select Continue to start installation. Note: Typical Install will apply default settings in the following steps to install RestoreIT Pro on your computer. We recommend that normal users choose Typical Install. Customized Install allows manual settings and is for advanced users. RestoreIT Pro will be installed in the path displayed. You can choose anther location to install RestoreIT Pro, or leave it as default. 10. Click Continue and RestoreIT Pro will be automatically installed to the destination folder. Note: Typical Install will skip the next step. 11. Select the partition where RestoreIT Pro can create an internal RestoreIT Pro Partition to save the backup data. For the best results, choose the extended partition. The installation program will check the partition size to determine if there is enough space, and give a recommended size for the RestoreIT Pro Partition (at least 400 MB is required). You can also manually assign the size for both the RestoreIT Pro partition and the file backup space. Note: 1. The internal RestoreIT Pro Partition is used to store the Pre-OS Mode program, Incremental Backup Points, Complete Backup Points and File Backup Records. Except for the Complete Backup Point, the total space needed by the other files is at least 400 MB. 2. The RestoreIT Pro Partition can only be created on your primary/bootable hard drive, if multiple hard drives are present. The RestoreIT Pro Partition cannot be resized after it is created. For better performance, we recommend that you allocate 10% of your total hard drive space for the RestoreIT Pro Partition. If a Complete Backup Point is to be stored in the RestoreIT Pro Partition, you must add the space needed for the Complete Backup Point when assigning the RestoreIT Pro Partition size. 12. Click OK and you will be prompted to restart your computer. Please eject the RestoreIT Pro Rescue Disc and select Restart to complete the installation. RestoreIT Pro will reboot the computer and initialize your initial Backup Point. After the system restarts, RestoreIT Pro will begin an initialization procedure. Note: If the installation program detects multiple installations of Windows, you will receive a message stating RestoreIT Pro has detected multiple Operating Systems. To ensure full protection, please install RestoreIT Pro on each installed Operating System. For further assistance, please contact FarStone technical support. 2-4 Multibooting Windows RestoreIT Pro supports multibooting for Windows2000/XP. To ensure full protection for your computer, we recommend that you install RestoreIT Pro on each installed Operating System. The installation process is the same as described in 2-8. The only difference is in step 9. The installation program will prompt A previous RestoreIT Pro exists. Should I use it? Click Yes to continue installation. Clicfk No to cancel the installation process. Note: RestoreIT Pro does not support System Commander. Chapter 3 The RestoreIT Pro Manager in Windows RestoreIT Pro Manager in Windows 3-1 Launching RestoreIT Pro in Windows To launch RestoreIT Pro in Windows, Select Start on the Windows taskbar, then All Programs RestoreIT Pro RestoreIT Pro. You can also double-click the RestoreIT on the desktop or double-click the RestoreIT Pro icon Pro icon in the system tray by your clock. 3-2 RestoreIT Pro Start After launching the program, you will see the RestoreIT Pro Start page (shown as below). Chapter 3 From the Rescue Center, you can see if the Incremental Bakcup and File-Level Backup are enabled and quickly change their status. Click the enable/disable link to change their status. You can also view the time when you create the latest backup point and/or perform a restoration. From the Space Meter, you can view space usage of the RestoreIT partition. From the Backup Statistics, you can view the number of Incremental Backup Points, Complete Backup Points and FileLevel backups. If you have any questions on using RestoreIT Pro, you can view the User Guide or an online flash demo (Online Demo) from the I Need Help section. Or you can contact our technician by clicking Online Support. RestoreIT Start page also allows you to use some frequently used functions like Quick Backup, Quick Restore and FileLevel Restore. From the I want to perform... section, pick a