RestoreIT® Server Edition Version 7 User's Guide Copyright Notice Copyright© 2005 FarStone Technology, Inc. All Rights Reserved. No part of this publication may be copied, transmitted, stored in a retrieval system, or translated into any language in any form or by any means without the expressed written permission of FarStone Technology, Inc. FarStone grants you the right to use one copy of the enclosed software program ("SOFTWARE") on a single computer. If the SOFTWARE is installed on a network, or more than one user can run the SOFTWARE at the same time, you must purchase an additional license for each additional user or computer. Trademarks · · · · RestoreIT Server® and RestoreIT Server® Server are registered trademarks of FarStone Technology, Inc. Microsoft®, Windows® and MS-DOS® are registered trademarks of Microsoft Corporation. Pentium is a registered trademark of Intel Corporation. Other product names mentioned in this manual may be trademarks or registered trademarks of their respective companies and are hereby acknowledged. Printed in the United States of America. FarStone Technology, Inc. Corporate and North American Headquarters 15 Hammond Dr., Suite 304 Irvine, CA 92618 Phone: (949) 458-3666 -2- Fax: (949) 458-3633 Asia-Pacific Offices 10F-1B, No. 207, DunHua North Rd., Taipei, 105, Taiwan Phone: 886-2-2546-9898 Fax: 886-2-2546-3838 Technical Support: For technical support, please contact us at: http://www.farstone.com/home/ensite/support/support.shtml Or use our online support system and FAQ at www.farstone.com. Copyright © 2000-2005, FarStone Technology, Inc. All rights reserved. -3- Contents CHAPTER 1 INTRODUCTION .................................................. - 7 1-1 INTRODUCTION TO RESTOREIT SERVER ...................................- 7 1-2 FEATURES .....................................................................................- 7 CHAPTER 2 INSTALLATION .................................................. - 11 2-1 SYSTEM REQUIREMENTS ...........................................................- 11 2-2 PRE-INSTALLATION CHECK.......................................................- 11 2-3 INSTALLING RESTOREIT SERVER.............................................- 12 2-4 MULTIBOOTING WINDOWS.......................................................- 16 CHAPTER 3 RESTOREIT SERVER........................................ - 18 MANAGER IN WINDOWS........................................................ - 18 3-1 LAUNCHING RESTOREIT SERVER IN WINDOWS .....................- 18 3-2 USING RESTOREIT SERVER QUICK START .............................- 19 3-2.1 Quick Backup............................................................... - 20 3-2.2 Quick Restore .............................................................. - 21 3-2.3 File-level Restore ....................................................... - 21 3-3 SYSTEM RESTORE......................................................................- 23 3-3.1 Restoring to an Incremental Backup Point....... - 23 3-3.2 Restoring from a Complete Backup Point......... - 24 3-4 SYSTEM BACKUP........................................................................- 25 3-4.2 Creating an Incremental Backup Point .............. - 25 3-4.2 Creating a Complete Backup Point...................... - 27 3-5 MANAGING BACKUP POINTS.....................................................- 28 3-5.1 Introduction to Various Backup Points............... - 29 3-5.2 Viewing Backup Point Properties.......................... - 30 3-5.3 Deleting a Backup Point .......................................... - 31 3-5.4 Locking and Unlocking a Complete Backup Point . 32 3-5.5 Renaming a Backup Point ....................................... - 33 3-5.6 Exporting an Internal Complete Backup Point as an External Backup Point .................................................... - 33 3-6 FILE-LEVEL BACKUP AND RESTORE..........................................- 34 3-6.1 How to Restore a Specific File............................... - 34 3-6.2 How to back up Specific Files or Folders........... - 34 3-7 ADVANCED FUNCTIONS OF RESTOREIT SERVER ....................- 35 3-7.2 Creating and Using a Rescue Disc....................... - 35 Functions of RestoreIT Rescue Disc .......................................- 36 Creating a RestoreIT Rescue Disc ...........................................- 36 How to Use Your RestoreIT Rescue Disc...............................- 37 General Settings ............................................................................- 38 RestoreIT Server Scheduler ......................................................- 40 File Backup Settings.....................................................................- 44 - 3-8 RESTOREIT SERVER SETTINGS................................................- 38 - 3-9 UPDATING YOUR PRODUCT.......................................................- 47 3-10 GETTING ASSISTANCE.............................................................- 47 3-11 EXITING THE RESTOREIT SERVER MANAGER.......................- 48 CHAPTER 4 RESTOREIT SERVER MANAGER IN PRE-OS MODE .................................................................................................. - 50 4-1 LAUNCHING THE RESTOREIT SERVER PRE-OS MANAGER ....- 50 4-2 QUICKLY RESTORE YOUR SYSTEM IN PRE-OS MODE............- 50 4-3 RESTOREIT SERVER MANAGER IN PRE-OS MODE ................- 51 Incremental Backup Points................................................. - 51 Complete Backup Points...................................................... - 53 RestoreIT Server Settings .................................................. - 53 Uninstalling RestoreIT Server............................................ - 55 Exiting RestoreIT Server ..................................................... - 55 CHAPTER 5 REMOVING RESTOREIT SERVER.............. - 57 5-1 REMOVING RESTOREIT SERVER ..............................................- 57 CHAPTER 6 FAQ ............................................................................ - 60 CHAPTER 7 SOFTWARE LICENSE AGREEMENT ........... - 81 - -5- Chapter 1 Introduction Introduction Instantly recover from system crashes, virus attacks or accidental data deletion. Chapter 1 1-1 Introduction to RestoreIT Server RestoreIT Server is an innovative real-time system restoration utility. Once installed, RestoreIT Server continually monitors and keeps a complete record of all activities on the hard drive. RestoreIT Server lets you recover lost data after a system crash, virus attack, faulty software installation, accidental file deletion or unintentional formatting of the hard drive. In merely a few minutes, if not seconds, all of the contents of your hard drive can be restored back to a point in time when your computer was functioning properly. RestoreIT Server is different from general-purpose backup software. RestoreIT Server uses a unique real-time incremental backup technology, taking up only 5 to 10 percent of the hard drive space. RestoreIT Server can be set to automatically back up your computer hourly, daily, or at each system startup. 1-2 Features · File-level Restore RestoreIT Server allows you to back up and restore previous versions of a specific file after it has been deleted, changed or overwritten, without having to restore the entire system to an earlier period of time. · 100% protection RestoreIT Server allows you to instantly recover from accidental disk formatting, file deletion, virus attacks or system crash. RestoreIT Server offers complete system protection, 24 hours a day, 365 days a year. · Kills Viruses, Rescues Files Feel free to download files and open e-mail attachments without having to worry about virus attacks. Infected or damaged files can be rescued in seconds. · Only a Fraction of Disk Space Used RestoreIT Server uses a unique real-time incremental backup technology, taking up only 5 to 10 percent of the hard drive space. · Password Protection Using RestoreIT Server, you can lock your system at the DOS level. No unauthorized person can use your computer. · Personalized and Secure Complete Backup Point RestoreIT Server allows you to name a Backup Point and lock it to prevent accidental removal. · Complete Backup Point RestoreIT Server stores a permanent copy of your hard drive, so even after years of use, you can restore your system back to the day you first installed RestoreIT Server. -8- · Easy to Use A clear and friendly Graphical User Interface (GUI) makes RestoreIT Server easy to use. Even a novice can easily restore a computer back to working order without having to call technical support. · Intelligent Data Integrity Checking RestoreIT Server checks the integrity of the data in the latest Incremental Backup Point and marks it as "ambiguous" if any inconsistencies are found. · Unlimited Backup Points RestoreIT Server can set up numerous Incremental Backup Points, limited only by the hard drive space available. -9- Chapter 2 Installation - 10 - Installation 2-1 System Requirements To use RestoreIT Server, your computer must have one of the following Windows operating systems: Windows 2000 Professional Workstation with Service Pack 4 or higher Windows XP Professional Windows XP Home Edition Windows XP Media Center Edition Windows 2000 Server Windows 2000 Advanced Server Windows 2000 Data Center Windows Small Business Server 2003 Windows Server 2003 Windows Server 2003 Data Center Windows Server 2003 Web Edition Your computer must also meet the following minimum system requirements. Chapter 2 Intel Pentium processor at 133 MHz 256 MB of RAM 20 MB for the program and 5 to 10% of the total hard drive space (at least 400 MB) for backup activities Internet Explorer 4 or higher CD/DVD recorder (optional) 2-2 Pre-Installation Check Before installing RestoreIT Server, please do the following: 1.Disable any antivirus programs during the installation, including protection at the BIOS level. 2.Close all other applications before installing. 3.Have the RestoreIT Server serial number handy (located in the software package). 4. Log on with the administrator or an authorized user account. 5. For optimal performance you should also do the following: Uninstall any previous version of RestoreIT Server, if it is installed. Uninstall Norton SystemWorks or Norton Utilities if either is installed. You can reinstall this software after RestoreIT Server has been installed successfully. Uninstall other data backup/protection software, such as Goback, Recovery Genius, TrueImage, Acronis Disk Editor, PC Angel, etc. Run Windows Checkdisk to check for hard drive errors and ensure disk integrity. Run Windows Disk Defragmenter to combine the free space on your hard drive and repair fragmented files. 2-3 Installing RestoreIT Server 1. Insert the RestoreIT Server CD-ROM disc. The Setup program should start automatically. If it does not, run the SETUP.EXE file directly from the CD. 2. Select Pre Installation Checkup and click Next. If you have performed the Pre Installation Checkup manually, please select Install RestoreIT Server and skip to step 6. 3. Click on any of the following options to ensure a successful RestoreIT Server installation of RestoreIT Server: Check all volumes for errors Runs the Windows Check Disk command to check for errors on all partitions of your hard drive (requires system restart). Defragment files on the volumes Launches Windows Disk Defragmenter, to defragment files and folders on your local volumes and increase system performance. This also will help ensure RestoreIT Server is installed successfully. Create a rescue disc In cases where RestoreIT Server cannot start properly, you can use a RestoreIT Rescue Disc to boot and restore your system. Create a rescue CD/DVD image file In cases where RestoreIT Server cannot start properly, you can use a rescue CD/DVD to boot and restore the system. This function will create an image of a rescue CD/DVD and store it on your hard drive. You can use any burning software to make this image into a rescue bootable CD/DVD. Note: Some operations may require you to restart your computer. After restarting, you will need to launch the RestoreIT Server Setup program. 4. Click Next to continue. RestoreIT Server will check your hard drive structure and generate a report to you regarding the availability of your system. 5. Click OK to continue the installation. 6. When the RestoreIT Server install screen appears, select Continue to go to the next step. 7. When the License Agreement screen appears, select I Accept to continue. 8. Enter your serial number. Select Continue to proceed. Note: If you do not enter a serial number, RestoreIT Server will install a trial version that has limitations on time and functions on your computer. 9. Select an install type, Typical Install (Recommend) or Customized Install., and then select Continue to start installation. Note: Typical Install will apply default settings in the following steps to install RestoreIT Server on your computer. We recommend that normal users choose Typical Install. Customized Install allows manual settings and is for advanced users. RestoreIT Server will be installed in the path displayed. You can choose anther location to install RestoreIT Server, or leave it as default. 10. Click Continue and RestoreIT Server will be automatically installed to the destination folder. Note: Typical Install will skip the next step. 11. Select the partition where RestoreIT Server can create an internal RestoreIT Server Partition to save the backup data. For the best results, choose the extended partition. The installation program will check the partition size to determine if there is enough space, and give a recommended size for the RestoreIT Server Partition (at least 400 MB is required). You can also manually assign the size for both the RestoreIT Server partition and the file backup space. Note: 1. The internal RestoreIT Server Partition is used to store the Pre-OS Mode program, Incremental Backup Points, Complete Backup Points and File Backup Records. Except for the Complete Backup Point, the total space needed by the other files is at least 400 MB. 2. The RestoreIT Server Partition can only be created on your primary/bootable hard drive, if multiple hard drives are present. The RestoreIT Server Partition cannot be resized after it is created. For better performance, we recommend that you allocate 10% of your total hard drive space for the RestoreIT Server Partition. If a Complete Backup Point is to be stored in the RestoreIT Server Partition, you must add the space needed for the Complete Backup Point when assigning the RestoreIT Server Partition size. 12. Click OK and you will be prompted to restart your computer. Please eject the RestoreIT Rescue Disc and select Restart to complete the installation. RestoreIT Server will reboot the computer and initialize your initial Backup Point. After the system restarts, RestoreIT Server will begin an initialization procedure. Note: If the installation program detects multiple installations of Windows, you will receive a message stating RestoreIT Server has detected multiple Operating Systems. To ensure full protection, please install RestoreIT Server on each installed Operating System. For further assistance, please contact FarStone technical support. 2-4 Multibooting Windows RestoreIT Server supports multibooting for Windows2000/XP. To ensure full protection for your computer, we recommend that you install RestoreIT Server on each installed Operating System. The installation process is the same as described in 2-8. The only difference is in step 9. The installation program will prompt A previous RestoreIT Server exists. Should I use it? Click Yes to continue installation. Clicfk No to cancel the installation process. Note: RestoreIT Server does not support System Commander. Chapter 3 The RestoreIT Server Manager in Windows RestoreIT Server Manager in Windows 3-1 Launching RestoreIT Server in Windows To launch RestoreIT Server in Windows, Select Start on the Windows taskbar, then All Programs RestoreIT Server RestoreIT Server. You can also double-click on the desktop or doublethe RestoreIT Server icon click the RestoreIT Server icon in the system tray by your clock. The figure below shows the RestoreIT Server main interface within Windows. Chapter 3 3-2 RestoreIT Server Start After launching the program, you will see the RestoreIT Server Quick Start page. From the Backup Status, you can see if the Incremental Bakcup and File-Level Backup are enabled and quickly change their status. Click the enable/disable link to change their status. You can also view the time when you create the latest backup point and/or perform a restoration. From the Space Meter, you can view space usage of the RestoreIT Server partition. From the Backup Statistics, you can view the number of Incremental Backup Points, Complete Backup Points and File-Level backups. If you have any questions on using RestoreIT Pro, you can view User Guide or an online flash demo (Online Demo) from the I Need Help section. Or you can contact our technician by clicking Online Support. From the I want to perform ... section, RestoreIT Server allows you to use some frequently used functions like Quick Backup, Quick Restore and File-Level Restore. 3-2.1 Performing a Quick Task From the I want to perform ... section, pick a quick task to perform. The following chapters are detailed descriptions on how to perform quick takes. Quick Back The Quick Backup option is used for creating a new Incremental Backup Point (for a definition of Incremental Backup Point, please refer to section 3-5.1 Introduction to Various Backup Points) to back up your hard drive and protect your data. To perform a Quick Backup 1. Select the Quick Start page and click the Quick Backup button in I want to perform ... section to create a new Incremental Backup Point. RestoreIT Server will lock the hard drive during this process. If any program is currently writing to or reading from the hard drive, RestoreIT Server will stop creating the Quick Backup Point. If your computer locks up during this time, restart it manually and try again. Note: RestoreIT Server does not create new Backup Points if it is unable to lock your hard drive. Close ALL applications when you create a new Backup Point. 2. Select Finish when the Incremental Backup Point has been successfully created.