8OWULXP *HQHUDWLRQ ,QWHUQDO 7DSH 'ULYHV *HWWLQJ 6WDUWHG *XLGH Contents Read the "Pre-Installation" and "Installing the tape drive" sections if you have to install or replace your Ultrium Generation 2 tape drive. If you have purchased your tape drive preinstalled in a server, go directly to the operating and troubleshooting information commencing on page 23. Pre-Installation Before you start Backup software and drivers page 3 page 5 Installing the tape drive Step 1: Check the SCSI connection Step 2: Check the drive's SCSI ID Step 3: Prepare the mounting bay Step 4: Attach mounting hardware Step 5: Install the drive Step 6: Attach power and SCSI cables Step 7: Secure the drive Step 8: Verify installation page 7 page 9 page 11 page 13 page 15 page 17 page 19 page 21 Using the tape drive Your Ultrium Generation 2 tape drive Use the correct media Optimizing performance Troubleshooting Understanding the LEDs Problems with cartridges page 23 page 25 page 27 page 29 page 33 page 36 1 Copyright © 2003 by Hewlett-Packard Limited. February 2003 This document was produced for your tape drive or library vendor by Hewlett-Packard. The information contained in this document is subject to change without notice. This document contains proprietary information which is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced or translated to another language without the prior written consent of Hewlett-Packard Limited. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages (including lost profits) in connection with the furnishing, performance, or use of this material whether based on warranty, contract, or other legal theory. Linear Tape-Open, LTO, LTO Logo, Ultrium and Ultrium Logo are U.S. trademarks of HP, IBM and Seagate. Patented under one or more of U.S. Patents Nos. 5,003,307; 5,016,009; 5,463,390; 5,506,580; held by Hi/fn, Inc. Windows is a U.S. registered trademark of Microsoft Corp. UNIX is a registered trademark of X/Open Company in the U.S. and other countries. Product Details Write your tape drive details here so you can find them easily if you need them. The model name is on the front of the drive and the product and serial numbers are on a label on the top of the drive. Model (type of drive): Model (number): Serial (number): Date purchased/installed: SCSI ID: 2 Before you start Ultrium Generation 2 tape drives are high performance Ultra 3 SCSI devices designed to operate on a low voltage differential SCSI bus (LVDS). The tape drive is installed into a spare drive bay in your server. To get optimum performance from your tape drive you need a SCSI bus that can transfer data at a rate that supports the tape drive's maximum burst transfer speed of 160 MB/second. We recommend an Ultra 3 (160) or Ultra 4 (320) SCSI bus. Before starting to install your tape drive, you should consider the following: How do I connect the tape drive to my server's SCSI bus? Your tape drive is attached to the SCSI bus of the host server via a spare connection on the internal SCSI ribbon cable. The cable must be terminated, see "Where should the SCSI terminator be?" on page 17. Server connection You will need a properly installed and configured SCSI host bus adapter (HBA) or a built-in SCSI controller on your server. For optimum performance your tape drive should only be connected to an Ultra 3 (160) or Ultra 4 (320) host bus adapter or SCSI controller using a correctly terminated, LVDS-compatible ribbon cable with a spare 68-pin, high density (HD), wide SCSI connector. We recommend that the drive is the only device on the SCSI bus. Do not attach the drive to the same SCSI bus as your disk drive or RAID controller. See also Table 1, "supported SCSI bus types," on page 7. What are the mounting requirements for the tape drive? Mounting bay You need one industry standard, 5¼-inch, full-height bay in which to install the Ultrium Generation 2 tape drive. Power requirements are: Voltage 5V 12 V Typical Current 3.2 A 0.7 A Maximum Current 6.3 A 2.75 A Mounting hardware For many servers, no mounting tray or rails are required. Devices simply slide into the computer's chassis and are fixed with screws. Other servers have built-in trays or rails. Some servers require a special mounting tray or rails to fix the drive into the empty bay. If this is the case with your system, you will have to order these accessories from the computer manufacturer before you can install the tape drive. Mounting hardware for HP servers may be ordered separately through your tape drive supplier. (Not all HP servers require rails. Some have a built-in mounting tray.) Airflow requirements The server must provide forced cooling and be capable of drawing 6 cfm (0.17 m3/minute or 10.08 m3/hour) of air through the tape drive. 3 Ensure that all fans in your server are in place and operational, and make sure that empty bays have the appropriate blanking plates installed so that airflow is maintained. Do I need additional items for installation? · If you do not have a spare, suitably rated SCSI connector on your server, a new HBA (also known as a SCSI card) will be required. You will need to purchase and install the new HBA into an unused, 64-bit PCI expansion slot within your server before installing your tape drive. Full installation instructions and all necessary cables and mounting hardware are normally provided with the HBA. · You may also need mounting hardware. See "What are the mounting requirements for the tape drive?" on page 3. 4 Backup software and drivers Backup software For optimum performance it is important to use a backup application that is appropriate for your system's configuration. In a direct attach configuration, where the tape drive is attached to a standalone server, you can use backup software that is designed for a single server environment. In network configurations you will need backup software that supports enterprise environments. HP, Veritas, Legato and Computer Associates all provide suitable products. Further details about these products can be found on the software vendor's web site. Make sure you have a backup application that supports Ultrium Generation 2 tape drives and download any upgrades or patches, if required. Drivers Windows users Before you install the tape drive, download the driver from the manufacturer's web site. Refer to the accompanying README file for specific installation instructions for Windows NT and Windows 2000/XP drivers. This will tell you whether you need to install the driver before or after installing the tape drive. UNIX users The recommended backup applications use the operating system's standard, built-in device drivers. To upgrade drivers we recommend that you patch to the latest version of the operating system or configure device files. IA64 users If you are installing on IA64, check the manufacturer's web site for the latest information on the availability of backup application upgrades and drivers. 5 SCSI ribbon cable 68-pin internal SE connector (Do not use) 68-pin internal LVD/SE connector 50-pin internal SE connector (Do not use) The example shows an Adaptec 29160 HBA tape drive SCSI HBA SCSI ribbon cable Figure 1: checking the SCSI connection 6 Step 1: Check the SCSI connection Use the following questions to help you check your SCSI connection. If you answer `Yes' to all these questions, you are ready to install your tape drive. If you answer `No', you will probably need to purchase and install additional items. Purchase and install one of the recommended HBAs into an unused 64-bit PCI expansion slot. (The HBA can also be installed in a 32-bit PCI expansion slot, but performance may be degraded.) Performance may be impaired. See table below. Consider replacing 1 Is there a spare SCSI port on the server's internal SCSI bus? Yes? No? 2 Are the SCSI ribbon cable and HBA card rated at Ultra 3 (160) or Ultra 4 (320)? (Make sure the ribbon cable is terminated. See page 19.) Yes? No? your card with one of the recommended HBAs. 3 Will the drive be the only device on the bus? This is the recommended configuration. Do not connect to a RAID controller channel. This is for disk drives only. No? If you have a spare PCI slot, install a new Ultra 160 HBA to provide a dedicated SCSI bus. If you have to configure more than one drive on the same bus, install an Ultra 4 (320) HBA. SCSI Bus Type Ultra 3 (160) LVD Ultra 4 (320) LVD Ultra 2 LVD Single-ended, wide Transfer Speed Up to 160 MB/s Up to 320 MB/s Up to 80 MB/s Up to 40 MB/s Supported Yes. This is the recommended configuration. Yes. This is the recommended configuration for more than one drive per bus. Yes, but this will not provide optimum performance. Yes, but this is not recommended as it will severely restrict performance. Do not connect to a narrow SCSI bus. No. The drive will not work and you may damage the drive or controller High Voltage Differential Up to 40 MB/s table 1: supported SCSI bus types 7 Example SCSI IDs (Default) Figure 2: checking the SCSI ID 8 Step 2: Check the drive's SCSI ID Your Ultrium Generation 2 drive is shipped with a default SCSI ID of 3, but it can be assigned any unused ID between 0 and 15. Do not use SCSI ID 7, which is reserved for the SCSI controller, or SCSI ID 0, which is typically assigned to the boot disk. 1 Determine whether you need to change the SCSI ID from the default of 3. Caution Static electricity can damage electronic components. Always wear an antistatic wriststrap if possible. If not, to equalize the electromagnetic charges, touch a bare metal part of the computer (such as the back plate) before you remove the tape drive from its bag. 2 Change the tape drive's SCSI ID, if necessary. The SCSI ID is set using jumpers on a set of pins at the rear of the drive. Move the jumpers carefully to the pattern corresponding to the ID you want, see Figure 2. 9 Figure 3a: preparing mounting bay in a typical HP Netserver Figure 3b: preparing mounting bay in a typical HP Proliant server Figure 3c: preparing mounting bay in a typical IBM server Figure 3d: preparing mounting bay in a typical Dell server 10 Step 3: Prepare the mounting bay Warning To avoid personal injury or damage to the computer or tape drive, ensure that the computer is disconnected from the mains power supply while you install the drive. Caution Static electricity can damage electronic components. Always wear an antistatic wriststrap if one is available. If not, after you have disconnected power from the computer and removed the cover, touch a bare metal part of the chassis. Similarly, touch a bare metal part of the drive before installing it. 1 Assemble the necessary tools and materials: · · · · 2 3 Phillips screwdriver Flat-bladed screwdriver (if your computer uses slotted screws) Torx screwdriver (if your computer uses torx screws) Your computer manuals (for reference during installation) Perform a normal system shutdown and turn off the computer and any connected peripherals. Remove the cover and front panel from the computer, as detailed in your computer's documentation. As you work inside the computer, you may have to disconnect the SCSI cable or power cable from other devices to maneuver the new drive into place. If you have to do this, make a note of their position and connections so you can put them back correctly later. 4 Remove the front filler panel from a full-height, 5¼-inch bay of your computer, as illustrated. Keep any screws for use in step 7 on page 19. The server must provide forced cooling and be capable of drawing 6 cfm (0.17 m3/minute or 10.08 m3/hour) of air through the tape drive. Ensure that empty bays have the appropriate blanking plates installed so that airflow is maintained. 11 Figure 4a: attaching mounting tray Figure 4b: attaching mounting rails 12 Step 4: Attach mounting hardware For many servers, no tray or rails are required. Devices simply slide into the computer's chassis and are fixed with screws. Other servers have built-in trays or rails. If your computer does not require special mounting hardware, proceed to "Step 5: Install the drive" on page 15 now. If your computer requires special rails or other hardware to install the tape drive in the empty bay, mount them on the tape drive in this step. Mounting hardware for HP servers may be ordered separately through your tape drive supplier. 1 Attach the appropriate rails using the four screws supplied with the rail kit. · If you are installing in a server that requires a tray, place the tape drive in the mounting tray supplied, as shown in Figure 4a. The tray design may not necessarily be as shown. · If you are installing in a server that requires mounting rails, fasten the rails to the tape drive, as shown in Figure 4b. The rail design may not necessarily be as shown. · Some servers have snap-on mounting rails attached to the fille ...