ValueLoaderTM LTO Tape Autoloader User Manual 6326709-01 Ver. A, Rel. 01 ValueLoader LTO Tape Autoloader User Manual, 6326709-01, Ver. A, Rel. 01, June 2003, Made in USA. This publication is provided "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability or fitness for a particular purpose. This publication may be revisee from time to time without notice. COPYRIGHT STATEMENT Copyright 2003 by Quantum Corporation. All rights reserved. Your right to copy this manual is limited by copyright law. Making copies or adaptations without prior written authorization of Quantum Corporation is prohibited by law and constitutes a punishable violation of the law. TRADEMARK STATEMENT ValueLoader is a trademark of Quantum Corporation, registered in the U.S.A. and other countries. DLTtape and Super DLTtape are trademarks of Quantum Corporation. Products mentioned herein are for identification purposes only and may be trademarks or registered trademarks of their respective companies. All other trademarks are the property of their respective owners. 6207947-00sN 44 Contents Preface xi Chapter 1 Installing the ValueLoader 1 Installation Overview ............................................................................ 2 Understanding ValueLoader Features ................................................ 2 Barcode Reader................................................................................. 3 SCSI Requirements .......................................................................... 3 Product Overview............................................................................ 4 Choosing a Location............................................................................... 6 Unpacking the ValueLoader ................................................................. 7 Identifying ValueLoader Accessories.................................................. 9 Installing the ValueLoader into a Rack ............................................. 11 Connecting the SCSI and Power Cables............................................ 13 Preparing the Host and Verifying the Connection.......................... 15 Installing Device Drivers .............................................................. 17 ValueLoader LTO Tape Autoloader User Manual iii Chapter 2 Operating the ValueLoader 21 Operator's Panel Overview.................................................................22 LED Indicators................................................................................24 Operator's Panel Control Buttons................................................25 Understanding the Menu Structure...................................................26 Using Cartridges...................................................................................27 Importing Cartridges.....................................................................27 Exporting Cartridges .....................................................................29 Loading Cartridges ........................................................................30 Unloading Cartridges....................................................................30 Write-Protecting Cartridges .........................................................31 Maintaining Cartridges .................................................................31 Cleaning the Tape Drive......................................................................32 Creating an Inventory of Cartridges..................................................33 Chapter 3 ValueLoader Administration 35 Configuring the ValueLoader.............................................................35 Resetting the ValueLoader ...........................................................36 Changing the SCSI ID....................................................................36 ValueLoader Operating Modes ...................................................38 Updating Firmware..............................................................................40 Using a Firmware Upgrade Tape ................................................40 Using SCSI.......................................................................................42 Running the ValueLoader System Test .............................................42 Retrieving Information About the ValueLoader..............................43 Cycle Count.....................................................................................43 View Event Log ..............................................................................43 Product Revision ............................................................................44 Firmware Revision.........................................................................44 Chapter 4 Diagnostics and Troubleshooting 47 Troubleshooting....................................................................................47 Installation Problems.....................................................................48 Troubleshooting Table ..................................................................50 Removing Stuck Cartridges ................................................................55 iv ValueLoader LTO Tape Autoloader User Manual ValueLoader Error Codes.................................................................... 59 Appendix A Technical Specifications 65 Appendix B Customer Support 69 Information Needed............................................................................. 69 Information Needed by Software Vendors ...................................... 70 ValueLoader LTO Tape Autoloader User Manual v vi ValueLoader LTO Tape Autoloader User Manual Figures Figure 1 Figure 2 Figure 3 Figure 4 Figure 5 Figure 6 Figure 7 Figure 8 Figure 9 Front Panel........................................................................... 4 Rear Panel ............................................................................ 5 Basic ValueLoader Accessories......................................... 9 Rack Kit Components....................................................... 10 Installing Mounting Brackets (Left Side Shown) ......... 11 Installing Rails in the Rack (Left Side Shown).............. 12 Sliding the ValueLoader into the Rack Slot .................. 13 Attaching SCSI and Power Cables ................................. 14 Operator's Panel--Drive Empty..................................... 22 Figure 10 Operator's Panel--Drive Loaded ................................... 23 Figure 11 Operator's Panel Menu Structure................................... 26 Figure 12 Importing a Cartridge ...................................................... 28 Figure 13 Exporting a Cartridge....................................................... 29 Figure 14 Write-Protect Switch......................................................... 31 Figure 15 Removing Mounting Brackets (Left Side Shown)........ 56 ValueLoader LTO Tape Autoloader User Manual vii Figures Figure 16 Pulling the Cartridge Release Lever...............................57 Figure 17 Installing the Carrier ........................................................58 viii ValueLoader LTO Tape Autoloader User Manual Tables Table 1 Table 2 Table 3 Table 4 Table 5 Table 6 Table 7 Table 8 Table 9 Table 10 Location Criteria ................................................................. 6 LEDs.................................................................................... 24 Control Buttons ................................................................. 25 Common ValueLoader Problems ................................... 50 Error Codes........................................................................ 60 Physical Specifications ..................................................... 65 Operating Specifications .................................................. 66 ValueLoader Environmental Specifications.................. 66 HP LTO Drive Specifications .......................................... 67 Media Specifications......................................................... 68 ValueLoader LTO Tape Autoloader User Manual ix Tables x ValueLoader LTO Tape Autoloader User Manual Preface This chapter describes the ValueLoader User Manual's audience, purpose, organization, document conventions, and product safety. Audience This user manual is designed and written for end users and field service engineers. Purpose The purpose of this manual is to provide end users with the following information: · · · · · · ValueLoaderTM LTO description and specifications. ValueLoader installation and configuration Tape cartridge description and general overview ValueLoader operation Troubleshooting Customer-replaceable components ValueLoader LTO Tape Autoloader User Manual xi Document Organization This manual is organized as follows: · · Chapter 1, Installing the ValueLoader - This chapter describes ValueLoader features, accessories, and installation tasks. Chapter 2, Operating the ValueLoader - This chapter describes the front panel menu structure, menu tree, and drive and tape operations. Chapter 3, ValueLoader Administration - This chapter describes how to configure the ValueLoader, upgrade firmware, and retrieve ValueLoader information. Chapter 4, Diagnostics and Troubleshooting - This chapter describes how to identify and troubleshoot ValueLoader problems and resolve error conditions. Appendix A, Technical Specifications - This appendix describes ValueLoader environmental, operational, drive, and media specifications. Appendix B, Customer Support - This appendix list support information for the ValueLoader. · · · · xii ValueLoader LTO Tape Autoloader User Manual Notational Conventions This manual uses the following conventions to designate specific elements: Note: Notes emphasize important information related to the main topic. Cautions indicate potential hazards to equipment and are included to prevent damage to equipment. Warnings indicate potential hazards to personal safety and are included to prevent injury. Caution: Warning: Customer Support For information on support, or to access our "Frequently Asked Questions" database, visit our Web site. ValueLoader LTO Tape Autoloader User Manual xiii xiv ValueLoader LTO Tape Autoloader User Manual 1Installing the ValueLoader Chapter 1 This chapter describes the following: · · · · · · · · Installation Overview on page 2 Understanding ValueLoader Features on page 2 Choosing a Location on page 6 Unpacking the ValueLoader on page 7 Identifying ValueLoader Accessories on page 9x Installing the ValueLoader into a Rack on page 11 Connecting the SCSI and Power Cables on page 13 Preparing the Host and Verifying the Connection on page 15 ValueLoader LTO Tape Autoloader User Manual 1 Installing the ValueLoader Installation Overview Installation Overview Use the following steps to perform the ValueLoader installation. These steps are fully explained in this chapter. 1 Choose a location for the ValueLoader (page 6). 2 Unpack the ValueLoader (page 7). 3 Identify the accessories for the ValueLoader (page 9). 4 Install the ValueLoader in a computer rack or select a table or 1 desktop near the host server (page 11). 5 Shut down, turn off, and remove power from the server and all devices attached to the server (page 13). 6 Attach ValueLoader to the SCSI bus. 7 Attach the power cable between the ValueLoader and a grounded power outlet. Power the ValueLoader on to ensure it passes the power-on self test (POST). 8 Set the SCSI ID for the ValueLoader, if necessary. 9 Set up the host and verify the connection (page 15). Understanding ValueLoader Features 1 The ValueLoader is a SCSI-2 low-voltage differential (LVD) data storage device that incorporates an HP LTO tape drive and eight tape slots. The ValueLoader operates as a dual SCSI device with two SCSI IDs, one for the tape drive and the other for the ValueLoader robotics. The ValueLoader uses up to eight LTO data cartridges, providing a maximum formatted capacity of 1600 gigabytes (GB) assuming a 2:1 compression ratio. 2 ValueLoader LTO Tape Autoloader User Manual Installing the ValueLoader Understanding ValueLoader Features The ValueLoader is compatible with most operating systems and environments that support the SCSI interface, but requires either direct support from the operating system or a compatible backup application to take full advantage of its many features. Barcode Reader 1 Your ValueLoader may have come equipped with an optional barcode reader. The barcode reader is enclosed in a plastic housing that protrudes out of the rear panel of the ValueLoader, just above the SCSI connectors. The barcode reader automatically scans each cartridge in the carousel upon power up, after a reset, or when a re-inventory command is issued. (See Creating an Inventory of Cartridges on page 33 for i ...