Installation Guide VERSION 6.5 11/03 ii Copyright Copyright 2003 FrontRange Solutions Inc. All Rights Reserved. This software includes software developed by the Apache Software Foundation (http:// www.apache.org/). The Sentry Spelling-Checker Engine Copyright © 1999 Wintertree Software Inc. USE OF THIS SOFTWARE AND ITS RELATED USER DOCUMENTATION IS SUBJECT TO THE TERMS AND CONDITIONS OF THE APPLICABLE END-USER LICENSE AGREEMENT (EULA), A COPY OF WHICH IS FOUND IN THE USER DOCUMENTATION. YOU MUST AGREE TO THE TERMS AND CONDITIONS OF THE EULA IN ORDER TO USE THIS SOFTWARE. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THE EULA, PROMPTLY RETURN THE UNUSED SOFTWARE IN ITS UNOPENED PACKAGE TO THE PLACE FROM WHICH YOU OBTAINED IT FOR A REFUND. WARNING: The software described in this manual and its related user documentation are protected by copyright law. In no event, shall any part of the related user documentation be copied, reproduced, distributed, transmitted, stored in a retrieval system, or translated into any language, without the express written permission of FrontRange Solutions Inc. Contact FrontRange Solutions Inc. at our Web site: www.frontrange.com (Jan. 2003)(GM65111503) GoldMine Installation Guide Copyright iii Trademark Notices FrontRange Trademark Information The following are trademarks or registered trademarks of FrontRange Solutions Inc. and/ or its subsidiaries in the United States and/or other countries: FrontRange SolutionsTM, GoldMine®, GoldSync®, GoldMine® Answer WizardTM, GoldMine® Sales & MarketingTM, GoldMine® Management IntelligenceTM, GoldMine® Manager's ConsoleTM, iGoldMineTM, HEAT®, HEAT® Service & SupportTM, HEAT® PowerDeskTM, iHEATTM, HEAT® Self ServiceTM, HEAT® Manager's ConsoleTM, HEAT® Answer WizardTM, HEAT® Quick Start WizardTM, InfoCenter®, Automated ProcessesTM, First Level Support®, GoldMine® CustomerIQTM, HEAT® CustomerIQTM, CustomerIQTM and other FrontRange products and brands. Other Trademark Information The following are trademarks or registered trademarks of their respective owners/ companies: TRADEMARK OR REGISTERED TRADEMARK ACT!® Adobe and Acrobat Apple®, Beyond Calyx® Citrix® Corel® Crystal Reports® dBASE® dbCAMS+TM Genesis 2000® GoldBox© GraphOn® and GO-Global® Great Plains® Hewlett Packard® IBM®, Lotus®, Lotus Notes®, and Lotus Organizer® InaPlexTM and InaportTM Intel® and Pentium® Intuit®, QuickBooks®, and QuickBooks Pro® KNOWLIXTM LANDesk® Linux ® TM ® ® COMPANY CRM Division of Best Software Inc. Adobe Systems Inc. Mac® OS, and Macintosh® Apple Computer, Inc. Computerese Borland International Inc. Calyx Software Citrix Systems, Inc. Corel Corporation Crystal Decisions dBASE Inc. Financial Computer Support, Inc. Genesis 2000, Inc. copyright of Redstone Softbase Company GraphOn Corporation Great Plains Software Inc. Hewlett Packard Company IBM Corporation Inaplex Limited Intel Corporation Intuit Inc. Peregrine Systems Inc. LanDESK Group Ltd. Linus Torvalds Multiactive Software GoldTM Borland® Interbase® Maximizer Enterprise iv Copyright TRADEMARK OR REGISTERED TRADEMARK Microsoft , Active Directory , Microsoft SQL Server , Internet Explorer®, ActiveX®, Visual FoxPro®, Outlook®, Windows®, Windows NT®, and Microsoft®.NetTM Netcensus® Netilla® Netscape® and Netscape Navigator® NextPage®, Folio®, Folio Views®, Folio Publisher®, Folio Builder®, Folio Integrator®, NXTTM, NextPage TriadTM, NextPage ContentaTM, NextPage Solo, RapidappsTM, MatrixTM, and LivePublishTM Novell® and Netware® OmniRush Oracle ® ® ® ® TM COMPANY Microsoft Corporation Tally Systems Corporation Netilla Networks, Inc. Netscape Communications Corp. NextPage, Inc. Novell, Inc. ® TM (formerly FaxRush ) Z-Firm LLC Oracle Corporation Palm, Inc. Red Hat, Inc. Captaris, Inc. Rolodex Corp. The Sage Group plc SaleMaker Corp. SPARC International Inc. Sun Microsystems, Inc. Sybase, Inc. Symantec Corporation UNIX System Laboratories, Inc. AT&T Laboratories Cambridge Handspring, Inc. Equisys PLC Company PalmTM, MyPalmTM, Palm PoweredTM, Palm.Net®, PalmOS®, and PalmPak® Red Hat® RightFax ® Rolodex® Sage LineTM SaleMaker® SPARC® Sun®, Java, and Solaris® Sybase® SymantecTM, PCAnywhereTM, and WinFax® UNIX® VNCTM Visor® Zetafax® PRO Other products and brands are registered trademarks or trademarks of their respective owners/companies. Copyright FrontRange Solutions Software Product: GoldMine® (Rev. May 2003) v END-USER LICENSE AGREEMENT ("EULA") IMPORTANT ­ READ CAREFULLY THIS EULA IS A LEGAL AGREEMENT BETWEEN YOU ("YOU" OR "LICENSEE") AND FRONTRANGE SOLUTIONS INC. (A DELAWARE CORPORATION WITH ITS PRINCIPAL PLACE OF BUSINESS IN COLORADO), ON ITS OWN BEHALF AND ON BEHALF OF ITS SUBSIDIARIES, DIVISIONS AND AFFILIATES (COLLECTIVELY REFERRED TO AS "FRONTRANGE SOLUTIONS"), FOR THE SOFTWARE PRODUCT IDENTIFIED ABOVE WHICH INCLUDES COMPUTER SOFTWARE AND ASSOCIATED MEDIA AND DOCUMENTATION AND ALL PROPRIETARY PRELOADED CONTENT (COLLECTIVELY "LICENSED SOFTWARE"). BY OPENING THE SOFTWARE PACKAGING, COMPLETING THE SERIALIZATION PROCESS, OR DOWNLOADING, INSTALLING, ACCESSING OR UTILIZING THE LICENSED SOFTWARE OR CLICKING THE "I ACCEPT" BUTTON, YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA. IF YOU DO NOT AGREE WITH THE TERMS OF THIS EULA, PROMPTLY RETURN THE UNUSED LICENSED SOFTWARE TO THE PLACE FROM WHICH YOU OBTAINED IT FOR A REFUND. 1. Protection/Ownership. The Licensed Software may include software and/or proprietary preloaded content owned by third parties (collectively "Third-Party Owners"). The Third-Party Owners are third-party beneficiaries of this EULA and You agree that all terms of this EULA that benefit and are protective of FrontRange Solutions (including, without limitation, limitations on warranties, representations and liability) shall equally benefit and protect all Third Party Owners and each of their respective parents, subsidiaries, division and affiliates with respect to the Third Party Owners' software and/or proprietary preloaded content and You agree to be bound to them under all the terms and conditions of this EULA, unless and to the extent that a separate license agreement for such software governs. The Licensed Software is protected by copyright and other intellectual property laws. FrontRange Solutions or a Third Party Owner retain ownership of the Licensed Software and the copies of the Licensed Software provided herewith. The Licensed Software is licensed to Licensee for use subject to the terms set forth in this EULA. 2. Grant of License. FrontRange Solutions hereby grants to Licensee and Licensee fully accepts, upon delivery, a nonexclusive, nontransferable and perpetual (unless earlier terminated as provided below) right to use only the executable version (no source code) of the Licensed Software for its own internal business purposes. Installation of the Licensed Software entails completion of a serialization procedure in which You will be required to enter a serialization code(s) provided to You as a part of the Licensed Software. You agree not to disclose the serialization code(s) provided to You to any third party other than an authorized FrontRange Solutions reseller ("Reseller"). The serialization code indicates to the loaded Licensed Software the number of authorized concurrent users covered by the license. 3. Scope of License. You are allowed only the number of concurrent users of the Licensed Software as shown in the corresponding purchase order or other order confirmation form. The number of authorized concurrent users covered by the license will be visually displayed to You during the serialization procedure. A remote user accessing the Licensed Software (via a web-enabled product) is considered to be utilizing one concurrent user license. Nothing in this paragraph shall limit Licensee from allowing its employees, agents or representatives or the employees, agents or representatives of Licensee's parent, subsidiaries or affiliates, if any, from accessing or using the Licensed Software for Licensee's own internal business purposes; provided, however that the total number of concurrent users does not exceed the number of authorized concurrent users covered by the license. 4. Additional users. If You wish to expand the number of authorized concurrent users covered by the license You may be able to purchase the additional licenses from FrontRange Solutions or a Reseller. Such added licenses will be affected by the provision of additional serialization code(s) by FrontRange Solutions. vi Copyright 5. Transfer. To the maximum extent permitted by applicable law, Licensee may not resell or otherwise transfer for value the Licensed Software. Notwithstanding the foregoing, Licensee may assign all of its licensed rights and duties under this EULA to a third-party that: (a) directly or indirectly controls Licensee; (b) is controlled by or under common control with Licensee; or (c) purchases all or substantially all of Licensee's assets; provided, however, that (i) Licensee gives written notice to FrontRange Solutions of the transfer or assignment; (ii) the permitted third-party assignee agrees to be bound by all the terms herein and completes and returns a registration card or other requested transfer documentation to FrontRange Solutions; and (iii) in no circumstance shall any transfer or assignment, unless specifically agreed upon in writing, (y) release Licensee from any prior outstanding obligation under this EULA, or (z) allow Licensee or Licensee's transferee or assignee, collectively, to utilize more licenses than the number of licenses authorized under this EULA. If You transfer the Licensed Software, You must simultaneously transfer possession of all associated media and documentation, and remove all Licensed Software from Your computers. 6. Restrictions You agree not to copy the Licensed Software except for backup and disaster recovery purposes, or as described in the documentation comprising the Licensed Software. If You make backup copies of the Licensed Software, the original copy of the Licensed Software and all backup copies that You make may not leave your control and are owned by FrontRange Solutions or a Third Party Owner. You agree that this is a license only and that no title passes to You. You agree not to challenge FrontRange Solutions' rights in or otherwise attempt to assert any rights in the Licensed Software, except those provided under this EULA. You agree not to disclose, modify, decompile, translate, disassemble or reverse engineer the Licensed Software. You agree not to distribute, rent or lease the Licensed Software. You agree not to use the Licensed Software as a commercial hoster or application service provider. You agree not to use the Licensed Software except as expressly permitted under this EULA. You acknowledge that the Licensed Software contains information deemed confidential or otherwise proprietary to FrontRange Solutions or a Third Party Owner, and You agree to handle the Licensed Software with at least the same degree of care employed with respect to Your own confidential or proprietary information. 7. Links to Third-Party Sites. You may link to third-party sites through the use of the Licensed Software. FrontRange Solutions is providing such links to you as a convenience only. FrontRange Solutions does not generate or control the content of the third-party sites and is not responsible for and does not endorse the policies, practices or contents of any third-party sites. 8. Warranty/Remedy/Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE WARRANTY AND REMEDY SET FORTH BELOW ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES, ORAL OR WRITTEN, EXPRESSED OR IMPLIED. Except as provided for in this EULA, no FrontRange Solutions reseller, dealer, agent or employee is authorized to modify or add to the following warranties and remedies. FrontRange Solutions warrants that for a period of ninety (90) days following delivery of the Licensed Software (i) the media on which the Licensed Software is furnished shall be free from defects in materials and workmanship under normal use; and (ii) the Licensed Software will perform substantially in accordance with FrontRange Solutions' user documentation accompanying the Licensed Software. FrontRange Solutions does not warrant that the Licensed Software will meet Your requirements or that the operation of the Licensed Software will be uninterrupted or error free or that all defects will be corrected. This Limited Warranty is void if failure of the Licensed Software has resulted from accident, abuse, modification, or misapplication of the Licensed Software. The aforementioned warranty specifically excludes Third-Party Owners' proprietary preloaded content. If You believe there is a defect in the Licensed Software such that it does not meet the Limited Warranty provided above, You must notify FrontRan ...