User manual GE 29869B

Digital Answerer User's Guide 29869 We bring good things to life. EQUIPMENT APPROVAL INFORMATION Your telephone equipment is approved for connection to the Public Switched Telephone Network and is in compliance with parts 15 and 68, FCC Rules and Regulations and the Technical Requirements for Telephone Terminal Equipment published by ACTA. 1 Notification to the Local Telephone Company On the bottom of this equipment is a label indicating, among other information, the US number and Ringer Equivalence Number (REN) for the equipment. You must, upon request, provide this information to your telephone company. The REN is useful in determining the number of devices you may connect to your telephone line and still have all of these devices ring when your telephone number is called. In most (but not all) areas, the sum of the RENs of all devices connected to one line should not exceed 5. To be certain of the number of devices you may connect to your line as determined by the REN, you should contact your local telephone company. A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details. Notes · This equipment may not be used on coin service provided by the telephone company. · Party lines are subject to state tariffs, and therefore, you may not be able to use your own telephone equipment if you are on a party line. Check with your local telephone company. · Notice must be given to the telephone company upon permanent disconnection of your telephone from your line. · If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this product does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer. 2 Rights of the Telephone Company Should your equipment cause trouble on your line which may harm the telephone network, the telephone company shall, where practicable, notify you that temporary discontinuance of service may be required. Where prior notice is not practicable and the circumstances warrant such action, the telephone company may temporarily discontinue service immediately. In case of such temporary discontinuance, the telephone company must: (1) promptly notify you of such temporary discontinuance; (2) afford you the opportunity to correct the situation; and (3) inform you of your right to bring a complaint to the Commission pursuant to procedures set forth in Subpart E of Part 68, FCC Rules and Regulations. The telephone company may make changes in its communications facilities, equipment, operations or procedures where such action is required in the operation of its business and not inconsistent with FCC Rules and Regulations. If these changes are expected to affect the use or performance of your telephone equipment, the telephone company must give you adequate notice, in writing, to allow you to maintain uninterrupted service. INTERFERENCE INFORMATION This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference; and (2) This device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: · Reorient or relocate the receiving antenna (that is, the antenna for radio or television that is "receiving" the interference). · Reorient or relocate and increase the separation between the telecommunications equipment and receiving antenna. · Connect the telecommunications equipment into an outlet on a circuit different from that to which the receiving antenna is connected. If these measures do not eliminate the interference, please consult your dealer or an experienced radio/television technician for additional suggestions. Also, the Federal Communications Commission has prepared a helpful booklet, "How To Identify and Resolve Radio/TV Interference Problems." This booklet is available from the U.S. Government Printing Office, Washington, D.C. 20402. Please specify stock number 004-00000345-4 when ordering copies. US NUMBER IS LOCATED ON THE CABINET BOTTOM REN NUMBER IS LOCATED ON THE CABINET BOTTOM 2 TABLE OF CONTENTS EQUIPMENT APPROVAL INFORMATION .................... 2 INTERFERENCE INFORMATION ................................ 2 TABLE OF CONTENTS ......................................... 3 MODULAR JACK REQUIREMENTS ..................... 4 INSTALLING THE BATTERY .......................... 4 BEFORE YOU BEGIN ........................................... 4 PARTS CHECKLIST ......................................... 4 INSTALLATION .................................................... 5 INSTALLATION INFORMATION ...................... 5 IMPORTANT INSTRUCTIONS FOR MOVING THE ANSWERER ............................................ 6 SETUP ............................................................. 6 RECORDING THE GREETING ........................ 6 REVIEWING THE GREETING ........................ 7 ERASING THE GREETING ........................... 7 RETURNING TO THE DEFAULT GREETING ....... 7 REVIEWING THE SETTINGS ......................... 7 CHANGING THE SETTINGS ......................... 8 SETTING THETIME ................................... 8 TO SET THE HOUR .................................. 8 TO SET THE MINUTES .............................. 8 TO SET THE DAY ..................................... 8 SETTING THE RINGS TO ANSWER ................ 9 TOLL SAVER ........................................... 9 SETTING THE INCOMING MESSAGE LENGTH ............................................... 10 SETTING THE SECURITY CODE .................. 10 ADJUSTING THE VOLUME .............................. 11 ANSWERER OPERATION ..................................... 12 GREETING INDICATORS ................................. 12 ANSWER ON/OFF INDICATOR ........................ 12 MESSAGES COUNTER .................................. 13 MAILBOX INDICATORS .................................. 13 PLAYING MESSAGES .................................... 14 WHILE PLAYING MESSAGES .................... 14 MESSAGE MOVE ........................................ 15 MESSAGE SCAN ......................................... 15 WHILE SCANNING MESSAGES ................. 16 ERASING ALL MESSAGES IN A MAILBOX ... 16 LEAVING A MEMO ....................................... 17 TWO-WAY RECORD ..................................... 17 SCREENING CALLS (AUTO DISCONNECT FEATURE) ...................... 18 REMOTE ACCESS ........................................ 19 GENERAL PRODUCT CARE ................................. 20 SERVICE ......................................................... 20 TROUBLESHOOTING TIPS .................................... 21 INDEX ............................................................ 22 LIMITED WARRANTY ......................................... 24 CAUTION: RISK OF ELECTRIC SHOCK DO NOT OPEN THE LIGHTNING FLASH AND ARROW HEAD WITHIN THE TRIANGLE IS A WARNING SIGN ALERTING YOU OF "DANGEROUS VOLTAGE" INSIDE THE PRODUCT. CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). NO USER SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL. THE EXCLAMATION POINT WITHIN THE TRIANGLE IS A WARNING SIGN ALERTING YOU OF IMPORTANT INSTRUCTIONS ACCOMPANYING THE PRODUCT. WARNING: TO PREVENT FIRE OR ELECTRICAL SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE. SEE MARKING ON BOTTOM / BACK OF PRODUCT 3 BEFORE YOU BEGIN CAUTION: When using telephone equipment, there are basic safety instructions that should always be followed. Refer to the IMPORTANT SAFETY INSTRUCTIONS provided with this product and save them for future reference. PARTS CHECKLIST Make sure your package includes the following items: M GING SYSTE MESSA ITAL DIG VOICE TIME /DAY STA MP TING B A GREE ERASE MESSAGES SET ON OFF PREVIOUS NEXT STOP PLAY PLAY PLAY PL + 2 4 MODULAR JACK REQUIREMENTS You need an RJ11 type modular jack, which is the most common type of phone jack and might look like the one pictured here. If you don't have a modular jack, call your local phone company to find out how to get one installed. INSTALLING THE BATTERY In the event of a power loss, a 9-volt battery (not included) enables the answerer to retain greetings and messages stored in memory. To install the battery: 1. Remove the battery compartment door on the bottom of the unit by loosening the screw with a Phillips screwdriver. Lift the door. 2. Connect a fresh 9-volt alkaline battery (not included). The large and small contacts on the battery clip and the battery will interlock. Once connected, place the battery inside the battery compartment. 3. Replace the battery compartment door and tighten the screw. NOTE: If the battery is low or not installed, the unit announces "Low Battery" at the end of message playback. A SC O/ AY MEM O W TW VO LU 3 MA IL BO XES PLAY 1 AY MIC TOUC H TO E M N U FO R Answerer AC power supply Wall plate Modular telephone line jack Battery compartment door Battery clip Battery + - + 4 INSTALLATION 1. Plug the telephone line cord into a modular wall jack. INSTALLATION INFORMATION 2. Connect the telephone line cord from your telephone into the jack on the back of the answerer marked PHONE. (You don't have to connect your telephone in order for the answerer to record incoming messages.) · Never install telephone wiring during a lightning storm. · Never touch uninsulated telephone wires or terminals, unless the telephone line has been disconnected at the network interface. · Use caution when installing or modifying telephone lines. 3. Connect the small end of the power supply into the POWER 9V AC jack on the back of the answerer. Plug the other end into an AC power outlet. The unit beeps 3 times and is ready for setup or to answer calls with the default greeting and settings. CAUTION: Only use the ATLINKS USA, Inc. 5-2434A (white)/5-2418A (black) power supply that was packed with this unit. Using other power supplies may damage the unit. 5 IMPORTANT INSTRUCTIONS FOR MOVING THE ANSWERER To move the answerer to a different location in the house, follow these instructions: 1. Disconnect the phone line or any phones you may have connected to the unit. 2. Install a battery, if you have not already done so. This will ensure that your messages are not lost. See "Installing the Battery" . 3. Go to the electrical outlet and unplug the power supply. DO NOT UNPLUG THE POWER JACK CONNECTED TO THE UNIT. If you do, all memory will be erased. 4. Move the unit and phone line to the desired location. 5. Plug in the power supply into an electrical outlet. 6. The MESSAGES indicator shows that the messages have not been erased. 7. Connect all necessary phone lines. SETUP RECORDING THE GREETING Before using your new answerer, you should record a greeting (the announcement callers hear when your answering system answers a call). Two greetings can be recorded. If you don't record a greeting, callers hear a default greeting which says, "After tone, record message." You can record two types of greetings, one to use only one mailbox, or one to direct callers to leave messages in specific mailboxes. This is especially useful for active families or small businesses. When recording the greeting, you should be about 6 inches from the unit. This ensures the best recording quality. Eliminate as much background noise as possible. Both types of greetings are recorded by the following: 1. Prepare your greeting. Sample Single Mailbox Greeting: Hi, this is (use your name here). I can't answer the phone right now, so please leave your name, number, and a brief message after the tone, and I'll get back to you. Thanks for calling. NOTE: You can direct callers to leave messages in a specific mailbox by having them press the desired mailbox (1-4) after the greeting plays. If no mailbox is selected, the incoming messages automatically go into mailbox 1. NOTE: The greeting must be 2 seconds or longer to be valid. Default Mailbox for incoming messages Mailbox 1 6 Sample Multi-Mailbox Greeting: Hi, this is (use your name here). We can't answer the phone right now, so please press 1 to direct your message to (name1), press 2 to direct your message to (name2), press 3 to to direct your message to (name3), press 4 to direct your message to (name4). Leave your name, number, and a brief message after the tone, and we'll get back to you. Thanks for calling. 2. Hold down the desired GREETING button. The unit displays o1 for greeting A record and o2 for greeting B record. 3. After the tone, say your greeting. 4. Release GREETING A or B when you finish. SYSTEM SAGING MES ITAL DIG VOICE TIME /DAY STA MP ING B A GREET ERASE MESSAGES SET ON OF F PREVIOUS NEXT STOP + PLAY A SC O/ AY M ME O W TW PLAY TO 2 UR FO MA PLAY 4 VO LU 3 IL REVIEWING THE GREETING To review the greeting, press and release GREETING A or B. BO XES PLAY 1 PL AY MIC TOU CH ERASING THE GREETING There are two ways to erase your greeting. 1. To erase your greeting while listening to it, press and hold ERASE until the unit announces, "Greeting Erased". Then record your new greeting. 2. To re-record your greeting from any point, press and hold GREETING A or B. After the tone, say your greeting. Release GREETING A or B when you finish. ERASE button GREETING buttons and indicators RETURNING TO THE DEFAULT GREETING To return to the answerer's default greeting after you've recorded one, press GREETING A or B for 3 seconds. Continue holding until after the unit beeps. You can also press and hold ERASE when the greeting is playing. Default Settings Time 12 a.m. Sunday Rings to Answer 4 Message Length 2 minutes Security Code 0123 REVIEWING THE SETTINGS This function allows you to review the current time/day, number of rings before the unit answers a call, incoming message length, and the security code. Press and release the SET button to review the current settings. The unit announces the current setting. E M N 7 NOTE: To exit review, press and release STOP. SET button SYSTEM SAGING MES ITAL DIG CHANGING THE SETTINGS Press and hold the SET button to enter the change mode. The unit announces the current time and day. To change, press NEXT or PREVIOUS. To set and go on to the next item, press SET. NOTE: To scroll from one setting to the next, press and release SET. To exit the change list, press STOP. A SC O/ AY M ME O W TW VOICE TIME /DAY STA MP ING B A GREET ERASE MESSAGES SET ON OF F PREVIOUS NEXT STOP SETTING THE TIME For each message received, a time/day stamp is added at the end of the message. PLAY PLAY PLAY TO PL + 2 UR FO 4 VO LU 3 MA IL BO XES PLAY 1 AY MIC TOU CH TO SET THE HOUR 1. Press and release NEXT or PREVIOUS until the unit announces and displays the correct hour. 2. Once the hour is set, press SET to enter the minutes menu. PREVIOUS button NEXT button TO SET THE MINUTES 1. Press and release NEXT or PREVIOUS until the unit announces and displays the correct minutes. 2. Once the minutes are set, press SET to enter the day menu. Range of Settings Time Hour Minute Day Rings to Answer Message Length Security Code 12 a.m. - 11 p.m. 0 - 59 Sunday - Saturday 2, 3, 4, 5, 6, 7, 8, toll saver 1, 2, 3, 4 minutes 0, 0 - 9, 0 - 9, 0 - 9 TO SET THE DAY 1. Press and release NEXT or PREVIOUS until the unit announces and displays the correct day. 2. Once the day is set, press SET. The unit announces the time/day, then enters the rings to answer menu. NOTE: The days of the week show in the display as numbers. For example, "Sunday" shows as 0. 8 E M N SETTING THE RINGS TO ANSWER This feature is used to set the unit to answer a call after a specific number of rings. The unit announces the rings to answer. To change, press NEXT or PREVIOUS. To set and go on to the next item, press SET. 1. Press and release NEXT or PREVIOUS until the unit announces and displays the correct number of rings for the answerer to pick up. 2. Once the rings to answer is set, press SET. The unit announces the rings to answer, then enters the incoming message length menu. SET button SYSTEM SAGING MES ITAL DIG VOICE TIME /DAY STA MP ING B A GREET ERASE MESSAGES SET ON OF F PREVIOUS NEXT STOP PLAY PLAY PLAY TO PL + 2 UR FO A SC O/ AY M ME O W TW TOLL SAVER The toll saver is the final setting in the Rings to Answer menu. This feature allows you to know if you have new messages when calling the machine from a remote phone. If you have new messages, the unit will ring twice before answering. If you don't, it will ring four times. This allows you to hang up before the machine answers so that you don't have to pay toll charges. NOTE: The message counter displays 00 for toll saver. 4 VO LU 3 MA IL BO XES PLAY 1 AY MIC TOU CH PREVIOUS button NEXT button E M N 9 SETTING THE INCOMING MESSAGE LENGTH The message length is the length of time (in minutes) the caller has to leave a message. The unit announces and displays the current message length. To change, press NEXT or PREVIOUS. To set and go on to the next item, press SET. 1. Press and release NEXT or PREVIOUS until the unit announces and displays the correct incoming message length. 2. Once the length is set, press SET. The unit announces the message length, then enters the security code menu. SYSTEM SAGING MES ITAL DIG SET button VOICE TIME /DAY STA MP ING B A GREET ERASE MESSAGES SET ON OF F PREVIOUS NEXT STOP PLAY PLAY PLAY TO PL + 2 U FO A SC O/ AY M ME O W TW 4 VO LU 3 MA IL SETTING THE SECURITY CODE The security code is a programmable 4-digit code which can be used to access remote functions. IMPORTANT: The first digit is factory set at zero and cannot be changed. The unit announces the current security code. To change, press NEXT or PREVIOUS. To set and exit press SET. 1. Press and release NEXT or PREVIOUS to choose the second digit (the first digit is not programmable). The unit announces all 4 digits, but only the selected digit will change. 2. Once you have the desired second digit, press SET to save it and move on to the third digit. 3. Press and release NEXT or PREVIOUS to choose the third digit. Only the third digit will change. BO XES PLAY 1 AY MIC TOU CH PREVIOUS button NEXT button 10 E M N R 4. Once you have the desired third digit, press SET to save it and move on to the fourth digit. 5. Press and release NEXT or PREVIOUS to choose the fourth digit. Only the fourth digit will change. 6. Once you have the desired fourth digit, press SET to save it. The answerer repeats all the settings. NOTE: To exit any menu, press and release STOP. Also, setup will cancel if no buttons have been pushed within 30 seconds. IMPORTANT: The setup settings will not be erased even after a power outage. SET button VOLUME buttons SYSTEM SAGING MES ITAL DIG VOICE TIME /DAY STA MP ING B A GREET ERASE MESSAGES SET ON OF F PREVIOUS NEXT STOP PLAY PLAY PLAY TO PL + 2 U FO A SC O/ AY M ME O W TW 4 VO LU 3 MA ADJUSTING THE VOLUME Use the VOLUME + and - buttons to increase the volume up and down. The unit beeps when it is not announcing a setting or playing a message. It also beeps 3 times when the maximum or minimum volume is reached. IL BO XES PLAY 1 AY MIC TOU CH PREVIOUS button NEXT button E M N R 11 ANSWERER OPERATION SYSTEM SAGING MES ITAL DIG VOICE TIME /DAY STA MP ANSWER ON/OFF button GREETING buttons and indicators TING B A GREE ERASE MESSAGES SET ON OF F PREVIOUS NEXT STOP PLAY PLAY PLAY TO PL AY MIC + 2 U FO GREETING INDICATORS The GREETING indicators let you know what greeting will be used to answer a call. GREETING A indicator is on -- Greeting A will be used. GREETING B indicator is on -- Greeting B will be used. ANSWER ON/OFF INDICATOR The ANSWER ON/OFF indicator lets you know whether your answerer is on or off. When the answerer is off, it answers calls after 10 rings but doesn't play the greeting. The answerer doesn't take messages when it is off. Indicator is on -- Answerer is on and will answer calls according to the Rings to Answer setting. Indicator is off -- Answerer is off, but you might still have messages. NOTE: You can play messages, review/change settings, and review/change the greeting even if the answerer is off. A SC O/ AY M ME O W TW 4 VO 3 MA R IL BO XES PLAY 1 TOU CH 12 M LU E N MESSAGES COUNTER The MESSAGES counter gives you a numeric display of how many messages you have. · MESSAGES counter has a number displayed (not flashing) ­­ No new messages. Shows total of old messages. · MESSAGES counter has a flashing number displayed ­­ There are new messages. Shows total of new and old messages. · MESSAGES counter has bars (--) ­­ Unit is off. · MESSAGES counter has an "F" flashing on the display ­­ Memory is full. NOTE: While the messages are playing, the MESSAGES counter will display the messages in the order they were received. MESSAGES counter SYSTEM SAGING MES ITAL DIG VOICE TIME /DAY STA MP ING B A GREET ERASE MESSAGES SET ON OF F PREVIOUS NEXT STOP PLAY PLAY PLAY TO PL + 2 UR FO A SC O/ AY M ME O W TW 4 VO LU 3 MA IL BO XES PLAY 1 AY MIC TOU CH MAILBOX INDICATORS The mailbox indicators tell you if you have any messages in each individual mailbox and if they are new or old. · Mailbox indicator is on ­­ There are no new messages, but there are old ones. · Mailbox indicator is off ­­ There are either no messages or the answerer is turned off. · Mailbox indicator is flashing ­­ There are new messages. NOTE: An old message is one that has been listened to completely, including the time/day stamp. A new message is one that HAS NOT been listened to completely. Stopping a message before listening to the time/day stamp makes the message remain as new. Mailbox indicators E M N 13 PLAYING MESSAGES You can play the messages in each individual mailbox separately. · To play messages, press and release the desired mailbox button. ERASE button WHILE PLAYING MESSAGES · To stop playback, press and release STOP. · To restart the message that is playing, press and hold PREVIOUS. · To listen to a previous message, press and release PREVIOUS. · To skip to the next message, press and release NEXT. · To fast forward within a message, press and hold NEXT. · To erase a message while it is playing, press and release the ERASE button. The answerer announces, "Message Erased" to confirm the message has been erased. TIP: You can stop the unit from erasing a message you just tried to erase by pressing PREVIOUS before the unit says,"End of Messages". NOTE: When messages are played, the new messages are played first, followed by the old messages in the order they were received. When all messages are old, the messages play back in the order they were received. SYSTEM SAGING MES ITAL DIG VOICE TIME /DAY STA MP ING B A GREET ERASE MESSAGES SET ON OF F PREVIOUS NEXT STOP PLAY PLAY PLAY TO PL + 2 UR FO A SC O/ AY M ME O W TW 4 VO LU 3 MA IL BO XES PLAY 1 AY MIC TOU CH PREVIOUS button STOP button NEXT button 14 E M N MESSAGE MOVE The Message Move feature allows you to easily move messages from one mailbox to another. 1. Press and release the desired mailbox where the message you want to move is located. 2. Press and release NEXT or PREVIOUS until the desired message to move is playing. 3. Press and release the mailbox button where you want the message to move. The unit announces the message has been moved. 4. Release the mailbox button. The moved message is now a "new" message in that mailbox. ERASE button SCAN button SYSTEM SAGING MES ITAL DIG VOICE TIME /DAY STA MP ING B A GREET ERASE MESSAGES SET ON OF F PREVIOUS NEXT STOP PLAY PLAY PLAY TO PL