User manual HANDSPRING TREO 650

using your TreoTM 650 smartphone by palmOne Includes setup information and instructions for most tasks Copyright Copyright © 2004 palmOne, Inc. All rights reserved. palmOne, Treo, the palmOne and Treo logos, Palm, Palm OS, HotSync, Graffiti, and Palm Powered are among the trademarks or registered trademarks owned by or licensed to palmOne, Inc. This product contains ACCESS Co., Ltd.'s NetFront 3.0 Internet browser software. © 1996-2004 ACCESS Co., Ltd. and ACCESS Systems America, Inc. NetFront is the trademark or registered trademark of ACCESS Co., Ltd. in Japan and in other countries except the United States of America. NetFront is a registered trademark of NetFront Communications, Inc. in the United States of America and is used under a license. A portion of this software includes software modules developed by the Independent JPEG group. All other brand and product names are or may be trademarks of, and are used to identify products or services of, their respective owners. Disclaimer and limitation of liability palmOne, Inc. and its suppliers assume no responsibility for any damage or loss resulting from the use of this guide. palmOne, Inc. and its suppliers assume no responsibility for any loss or claims by third parties that may arise through the use of this software. palmOne, Inc. and its suppliers assume no responsibility for any damage or loss caused by deletion of data as a result of malfunction, dead battery, or repairs. Be sure to make backup copies of all important data on other media to protect against data loss. PN: 406-10247-00 Contents 3 4 5 6 7 11 12 14 15 16 Welcome If you read nothing else... read this now: getting started What you'll need Treo smartphone overview Installing the battery Charging the battery Inserting the SIM card Turning Treo on and off Making your first call 37 first week: using phone, web, and messaging 38 Phone overview 41 Dialing calls 44 Receiving calls 45 Using voicemail 46 Managing active calls 49 More ways to manage calls 53 Defining favorite buttons 56 Using a phone headset 58 Connecting to devices with Bluetooth wireless technology 19 first day: learning the basics 20 Moving around the Treo screen 24 Using the keyboard 28 Opening applications 30 Setting up your computer 33 Synchronizing contacts and other information 35 Battery life 36 Where to learn more 62 75 84 91 Sending and receiving email Messaging Browsing the web Taking photos and videos 99 first two weeks: using organizer features 100 Managing contacts 103 Calendar 110 Tasks 114 Memos Contents :: 1 115 121 123 125 127 Listening to music World Clock Calculator Looking up contacts and other information Beaming information 161 if something happens: help 162 Upgrading from another Palm PoweredTM device 131 first month: managing applications 132 Installing applications 134 Removing applications 135 Viewing application info 136 Using expansion cards 141 when you're ready: customizing your Treo 142 Phone settings 146 System sound settings 147 Display and appearance 149 Applications settings 150 Button settings 151 Date and time settings 153 Power Preferences 154 Locking your phone and info 167 Trouble installing the desktop software? 168 Resetting your Treo 170 Replacing the battery 171 Screen 172 Network connection 175 Synchronization (HotSync®) 180 Email 184 Web 185 Camera 186 Third-party applications 187 Error messages 188 Making room on your Treo 189 Voice quality 191 Glossary 193 FCC 197 Index 205 Specifications 2 :: Contents Welcome Congratulations on the purchase of your TreoTM 650 smartphone by palmOne. In one compact and indispensable device, you now have all of the following: · An advanced mobile phone* · A Palm PoweredTM organizer with portable expansion capability (MultiMediaCard/ Secure Digital/Secure Digital input/output [SD/SDIO]) · Email** · Web browsing** · Text* and multimedia** messaging · A digital camera*** * Requires service contract with your wireless service provider. ** Requires service contract and GPRS or EDGE high-speed data service from your wireless service provider. ***There are two models of Treo 650: One model has a built-in camera and the other model does not have a camera. The packaging for your Treo 650 identifies if a camera is included. LOOK HERE: Don't miss the helpful tips and crossreferences given in this column. This guide will help you set up your Treo 650 smartphone and quickly learn to use it. Welcome :: 3 If you read nothing else... This guide is designed to get you using your TreoTM 650 smartphone by palmOne quickly, starting with just the basics. As you become more comfortable with your Treo 650 smartphone and want to learn more, come back and read the other sections. First Two Weeks: Using Organizer Features Your Treo 650 is not just a phone. It also includes a full-featured Palm PoweredTM organizer that gives you instant access to your Calendar, Tasks, Memos, music, Calculator, and more. Read this Now: Getting Started Follow the instructions to set up your Treo smartphone and make your first call. First Month: Managing Applications Learn how to add or delete extra applications and use an expansion card with your smartphone. First Day: Learning the Basics Learn how to enter text, move around the screen, and set up synchronization. When You're Ready: Customizing your Treo Once you've learned the basics, you'll want to explore additional features on your Treo smartphone and customize its settings. First Week: Using Phone, Web, Messaging, and Email Learn how to use all the great wireless features of your Treo 650 smartphone, including phone, email, web browsing, and messaging. If Something Happens: Help If something goes wrong or you can't figure out how to use a Treo feature, we can help. Check this chapter for answers to frequently asked questions. 4 :: If you read nothing else... read this now: getting started read this now: getting started :: 5 What you'll need As you work through the instructions in this guide, you'll need all the items that came in the TreoTM 650 smartphone box (see "Treo smartphone overview" on page 7) as well as the following: · A subscriber identity module (SIM) card for which you have an activated mobile account with data services* · A location with wireless coverage for your phone · An electrical outlet · The computer with which you will synchronize your personal information · The "palmOne Software Installation CD" included in the box * We recommend selecting either the GPRS or EDGE data service option. You cannot use email, web browsing, or photo messaging without data services of some type. 6 :: What you'll need Treo smartphone overview You should have received all of the following components in the Treo 650 smartphone box: Hardware · · · · · · Treo handset Your wireless service provider's SIM card AC charger USB sync cable Headset Electric socket adapter(s) (if required in region) Documentation and software · Using Your Treo 650 Smartphone (this guide) · Software Installation CD (includes desktop synchronization software and bonus software) · palmOne warranty Warranty does not cover damage by Secure Digital (SD) cards that do not meet SD Memory Card Specifications. SD cards that do not meet SD Memory Card Specifications may damage Treo 650. SD cards that do meet SD Memory Card Specifications are marked with the following logo: The Software Installation CD includes free bonus software for your phone and synchronization software for your computer. Treo smartphone overview :: 7 Treo 650 handset features The following illustrations show the locations and names of the physical features of the Treo 650 smartphone. Refer to these illustrations while following the instructions in this guide. A B C F E A. B. C. D. E. F. Ringer switch Infrared (IR) port Antenna SIM slot Expansion card slot Stylus D 8 :: Treo smartphone overview A B C D E L K Be careful not to scratch or crush your Treo screen. Do not store it in a place where other items might damage it. Visit www.palmOne.com/intl to find carrying cases that protect the screen and other useful accessories. F J I A. B. C. D. E. F. G. H I. J. K. L. Indicator light (phone and charge indicator) Earpiece 5-way navigator Messaging button Power/End button Microphone Multi-connector Headset jack Calendar button Phone/Send button Side button Volume button G H Treo smartphone overview :: 9 A B C IMPORTANT: The Treo 650 speaker includes a large magnet, so be sure not to store your Treo near credit cards or other items that could be demagnetized. A. B. C. D. D Camera lens* Self-portrait mirror Battery door release Speaker * There are two models of Treo 650: One model has a built-in camera and the other model does not have a camera. The packaging for your Treo 650 identifies if a camera is included. 10 :: Treo smartphone overview Installing the battery 1. Press the Battery Door Release button and slide the battery door downward to remove it from your Treo. 2. Align the metal contacts on the battery with the contacts inside the battery compartment. 3. Insert the battery into the compartment at a 45 degree angle and then press it into place. 4. Slide the battery door onto the back of the phone until it clicks into place. 5. When the Welcome screen appears, follow the onscreen instructions to set up your Treo 650. B A C D A. B. C. D. Battery Door Release button Battery contacts Notch Phone contacts Installing the battery :: 11 Charging the battery Before using your Treo 650 smartphone, you need to charge the battery. It may not turn on at all when you first remove it from the box. We recommend four hours for a full charge, or until the indicator light is solid green. 1. Plug the AC charger into a wall outlet. If necessary, connect an adapter. 2. Connect the charger cable to the bottom of the Treo. Make sure the arrow on the connector is facing up, toward your Treo screen. Battery consumption varies based on personal usage. Consumption factors include signal strength, speakerphone usage, and whether calls are data or voice calls. When your Treo is connected to a power source, the indicator light glows solid (versus flashing), and the color of the light indicates the charging state. A A. Indicator light 3. To confirm your Treo is charging, check the indicator light. · When the indicator light is solid red, your Treo is charging. · When the indicator light turns solid green, your Treo is fully charged. · If the indicator light does not turn on when you connect your Treo to the AC charger, double-check the cable connection and the electrical outlet to which it is connected. 12 :: Charging the battery After you turn on your Treo smartphone, the onscreen battery icon displays power status: · Full battery icon : Battery is charged : Battery has some power and is not charging : Battery needs charging immediately : Charging : Fully charged · Partial battery icon · Empty battery icon · Red lightning bolt · Green lightning bolt with full battery To see exactly how much power is left in your battery, tap the onscreen battery icon. Charging the battery :: 13 Inserting the SIM card Your subscriber identity module (SIM) card contains account information such as your phone number and voicemail access number. To use the phone, email, or web features of your Treo 650 smartphone, you need to insert the SIM card. If a SIM card did not come with your Treo 650, your wireless service provider will give you one when you subscribe. If you have an older, 5-volt SIM card, you should request a newer, 3-volt SIM. This Treo is not compatible with older 5-volt SIM cards. A B C Your wireless service provider may already have inserted the SIM card into your Treo. In that case, skip to "Turning Treo on and off" on page 15. To remove the SIM card, pull the SIM tray out of the slot and remove the card from the tray. D A. B. C. D. SIM card SIM tray Notches SIM slot 1. Slide the SIM tray out of the phone. 2. Insert the SIM card into the SIM tray by aligning the notches until you feel it lock into place. 3. Slide the SIM tray back into the phone. 4. If your SIM card is not already activated, follow the activation steps provided by your wireless service provider or contact your wireless service provider directly for assistance. If you want to use email, web browsing, and multimedia messaging, be sure to confirm that your SIM card is activated for data services. 14 :: Inserting the SIM card Turning Treo on and off You can use the Palm OS® features of your Treo 650 smartphone independently of the wireless features and applications. In other words, the screen and phone are designed to be turned off and on separately. Turning your phone on and off When you turn on your Treo, it connects to a mobile network so that you can make and receive phone calls and use other wireless services. 1. Press and hold Power/End to turn on your phone. If Sound Mode is on you'll hear a series of ascending tones. (See "Setting the ringer switch" on page 146 for more on Sound Mode.) After your phone locates a signal, you can use the phone and Internet features (if supported by the local network). 2. Press and hold Power/End again to turn off your phone. If Sound Mode is on you`ll hear a series of descending tones. When your phone is off, your Treo is not connected to any mobile network. You can still use the organizer and other Palm OS features. This is ideal for airplane flights and for maximizing battery life. The indicator light flashes green when your phone is on and you're inside a coverage area. If you're outside a coverage area, the indicator light flashes amber. Your Treo 650 includes a keyboard backlight for lowlight conditions. The keyboard backlight activates automatically when the screen turns on. It turns off automatically when the screen turns off and when an active call lasts longer than a minute. You can also press any application buttons on the front of your phone to wake up the screen and go directly to the application linked to that button. Waking up the screen To use the Palm OS features when your phone is off, you need to wake up the screen. You can also turn off your phone's screen without turning off your phone's wireless features. 1. Press Power/End to wake up the screen. to turn off the screen. 2. Briefly press Power/End Turning Treo on and off :: 15 Making your first call We recommend that you charge your Treo 650 smartphone for a full four hours (or until the indicator light is solid green) before using it for the first time. 1. Press and hold Power/End . You will hear a series of ascending tones. 2. Allow the Treo to complete a network search. The search may take several seconds. When it is complete, the Network Status icon appears in the upper-right. 3. If prompted for a PIN, enter it on the PIN screen. The default PIN is often 1234. If the default PIN doesn't work, check the documentation you received from your wireless service provider or contact your wireless service provider for help. 4. Press Phone/Send . 5. Using the number pad on the Treo keyboard, enter the desired phone number. 6. Press Phone/Send to dial. or use the 5-way navigator to If No Service appears in the upper left, you are out of a wireless coverage area. If you believe you are in a wireless coverage area and this problem persists, contact your wireless service provider for assistance. If you are inside a coverage and cannot complete a call, your SIM card may not be activated. Please contact your wireless service provider for assistance. To quickly redial your most recent call, press and hold the Phone/Send button to display the redial list. 7. When your call is complete, press Power/End select Hang Up. 16 :: Making your first call Adjusting call volume While a call is in progress, press the Volume button on the side of your Treo to adjust call volume. A B A. Volume button B. Side button What's my number? 1. Make sure your phone is on (see "Turning your phone on and off" on page 15). 2. Press Phone/Send . 3. Press Menu . 4. Select Options, and then select Phone Info. A If your phone number is not displayed, exit Phone Info, and make sure your SIM card is properly inserted in the SIM slot. If your phone number still does not appear in Phone Info, look on the plastic holder to which the SIM card was attached. If you still need assistance, please consult your wireless service provider. A. Look here for your phone number Making your first call :: 17 first day: learning the basics first day: learning the basics :: 19 Moving around the Treo screen To move around the TreoTM 650 smartphone screen, you can use the 5-way navigator or you can tap items on the screen with the stylus. With use, you will find your own favorite way to scroll, highlight, and select menu items. The 5-way includes Right, Left, Up, Down, and Center buttons. A A. B. C. D. E. B Up Right Down Left Center Some third-party applications may not work with the 5-way navigator, and you must use the stylus instead. In this guide, we use arrow icons to indicate directions on the 5-way. These are different from any onscreen arrows that you tap with your stylus or select with the 5-way to display pick lists. 5-way buttons: E D C Scrolling through screens As on a computer, you scroll on the Treo to move from field to field or page to page, or in some cases to highlight an item or option in a list. There are several methods of scrolling: · Press the 5-way on the front of the Treo. Press Right , Left , Up , and Down to move to the next field, button, or action in that direction. · Press and hold Up to quickly scroll to the top of a list, or press and hold Down to quickly scroll to the bottom of a list. Onscreen arrows: 20 :: Moving around the Treo screen · Tap an onscreen scroll arrow. · When viewing a list screen, such as the Memo list: · Press Up · Press Left or Down to scroll one screen at a time. or Down to scroll between line items. · Press Center and then press Up · Press Option and Up within the current record. or Down to switch from item scrolling to screen scrolling. to scroll to the next page of information and Left to scroll to the next character or · When inside a text field, press Right Once you've opened an application (see "Opening applications" on page 28), you can experiment with using the 5-way to highlight different screen elements. word, and press Up and Down to scroll between lines. · Drag the slider of an onscreen scroll bar. Highlighting items The 5-way lets you highlight items before opening or selecting them. · When an onscreen button (OK, Cancel, etc.) or pick list is highlighted, the button acquires a glow around its border. · When a phone number, email address, or web link is highlighted on a web page or in a message, the text appears in reverse type (light text on a dark background). · When an entire text entry field is highlighted, you can press Center to edit the text. After you edit the text, press Center again to highlight the entire field. Moving around the Treo screen :: 21 You can also use the stylus to highlight text on the screen. When text is highlighted, it appears in reverse type. · Drag the stylus across the text you want to highlight. · Double-tap a word to highlight it. · Triple-tap a line of text to highlight it. Accessing command buttons Command buttons such as New, OK, and Details appear at the bottom of the screen. In many cases, you can jump directly to these buttons instead of scrolling to them. · From a list screen, such as the Contacts list or Memos list, press Right to jump to the first button. · From a screen where you create or edit entries, such as Edit Contacts, press Center to jump to the first button. · From a dialog box, such as Edit Categories, press Up the buttons. and Down to scroll to Selecting or activating items After highlighting an item with the 5-way, you can select or activate it by pressing Center. You can also select an item by tapping it with the stylus. 22 :: Moving around the Treo screen Selecting menu items Many applications have menus to provide access to additional features. These menus are usually hidden from view, but they appear when you press Menu . To get the most out of your Treo, it's a good idea to familiarize yourself with the additional features available through the various application menus. 1. Press Menu to display an application's menus. 2. Press Right and Left to switch between menus. 3. Press Up and Down to highlight a menu item. 4. Press Center to select the menu item, or press Menu to close the menu and cancel your selection. Selecting options in a pick list A range of options is often presented in a type of menu called a pick list, which can be identified by a downward-pointing arrow. Pick lists are different from the application menus described above. · Use the 5-way to highlight the pick list, and then press Center to display the items in the list. Press Up and Down Center to accept your selection. to highlight the item you want, and then press Most menu items have menu shortcuts listed in the menu. To use a menu shortcut, press Menu plus the shortcut letter. You don't have to see the menu item to use the menu shortcut. · To exit the pick list and cancel your selection, press Left or Right . · Use your stylus to tap the pick list, and then tap the item you want from the list. Moving around the Treo screen :: 23 Using the keyboard A B When using the keyboard, most people find it easiest to hold the Treo with two hands and use the tips of both thumbs to press the keys, as shown above. The keyboard backlight may not be visible in bright sunlight. I C D E H A. B. C. D. E. F. G. H. I. Applications Menu Backspace Return Right Shift Alt Space Shift/Find Option G F Using the keyboard backlight Treo includes a keyboard backlight for low light conditions. The keyboard backlight activates automatically when the screen turns on. It turns off automatically when the screen turns off and when an active call lasts longer than a minute. 24 :: Using the keyboard Entering lowercase and uppercase letters · To enter lowercase letters, press the desired keys. · To enter an uppercase letter, press Shift/Find or Right Shift , and then enter a letter. You don't need to press and hold Shift while entering a letter. · To turn Caps Lock on, press Shift/Find press Shift/Find or Right Shift . appears in the lower right: or Right Shift twice. To turn it off, again. When Caps Lock is on, this symbol Entering numbers, punctuation, and symbols that appear above the letters on the keys · Press Option , and then press the key with the desired character shown above the letter. You don't need to press and hold Option while pressing the second key. · To turn Option Lock on, press Option twice. To turn it off, press Option . In many applications, you can view a list of all the alternate characters. Open the Edit menu and select Keyboard Help. Some application views automatically default to Option Lock, such as the Dial Pad View in the Phone application or the Calculator. In this case, you do not have to press and hold Option to enter numbers. The alternate characters are grouped according to their similarity to the corresponding key. For example, the alternate characters available for the e key are é, è, ë, ê and . again. When Option Lock is on, this symbol appears in the lower right: Entering other symbols and accented characters 1. Enter the character that corresponds to the symbol or accented character you want. See the table on the next page. 2. Press Alt . 3. Press Up or Down to highlight the desired character. 4. Press Center to insert the character, or just continue entering the next character. Using the keyboard :: 25 Symbols and accented characters Enter... then press Alt to select... Enter... then press Alt to select... Enter... then press Alt to select... a A b or B c C d D e E áàäâãåæ ÁÀÄÂÃÅÆ ß ç¢©^^ Ç¢©^^ ­ D éèëê ÉÈËÊ o O p or P r or R s S t or T u U óòöôoeõø ÓÒÖÔOEÕØ % ® ß Ss § ß SS ~TM úùüû ÚÙÜÛ § 0 1 2 3 . , ! ? : %° ?!... ,, ¡ ¿ ; :-) :-( ;-) :-D 26 :: Using the keyboard Symbols and accented characters Enter... then press Alt to select... Enter... then press Alt to select... Enter... then press Alt to select... f or F i I l or L m or M n N íìïî ÍÌÏÎ £ µ x or X y Y x ÿ¥ Y¥ ' " $ + - `'<>~` ""«» £¥¢ & _~·=­-- ñ Ñ / # ( ) %\÷| = <[{< >]}> Using the keyboard :: 27 Opening applications There are three application buttons on the front of the Treo 650 smartphone. The fourth button turns your phone on and off, wakes up the screen, and controls the keyguard. Each application button can be used to open two applications. To access a button's primary application, simply press the button. To access a button's secondary application, press Option , and then press the application button. You can also customize the buttons yourself; see "Setting Buttons Preferences" on page 150 for details. Your wireless service provider may have customized the applications associated with each button A B D C A B. C. D. Phone/Send Calendar Messaging Power/End 28 :: Opening applications Button Primary application Phone/Send Calendar Messaging Power/End (on/off) Secondary application + + + + Web browser Memos VersaMail® Keyguard In Palm OS®, you access all available applications through the Applications View: 1. Press Applications . 2. Use the 5-way navigator to highlight the application you want to use. 3. Press Center to open the selected application. Press Applications repeatedly to cycle through different categories of applications. In the Applications View, you can enter the first few letters of the application's name to highlight it. For example, if you enter "p" it highlights Phone; if you then enter "r" it highlights Prefs. If you pause and then enter "r," it highlights the first application that starts with "r." Opening applications :: 29 Setting up your computer Synchronization lets you enter information on your computer (using Palm® Desktop software or Microsoft Outlook for Windows) and then efficiently transfer that info to your Treo 650 smartphone. At the same time, changes you make on your Treo are transferred to Palm Desktop or Microsoft Outlook. Even if you manage all your contacts on your Treo, synchronization is a great way to back up your info. Before you can synchronize, you need to install the desktop synchronization software on your computer. Even if you already own a Palm PoweredTM device and have installed a previous version, you must install the software that came with your Treo on the Software Installation CD. IMPORTANT: If you're upgrading from another Palm Powered device, follow the steps in "Upgrading from another Palm PoweredTM device" on page 162 before you set up your computer for your new Treo. If you want to synchronize with another desktop software program, contact the software developer to obtain a conduit if one is available. System requirements Your computer should meet the following minimum system profiles for Windows or Mac computers. Windows 2000 or XP (or later) · · · · · 32MB of available memory (RAM) 170MB of free hard disk space CD drive Available USB port USB sync cable (included with your Treo 650) Mac OS 10.2 or later · · · · · 128MB of total memory (RAM) 190MB of free hard disk space CD drive USB port USB sync cable (included with your Treo 650) 30 :: Setting up your computer Connecting your Treo to your computer 1. Plug the AC charger into a wall outlet. If necessary connect an adapter. 2. Plug the USB sync cable into an available USB port or a powered USB hub on your computer. 3. Connect the sync cable to the Multi-connector on the bottom of your Treo with the HotSync® button facing up. Do not press the HotSync button until you are instructed to do so. 4. Connect the charger cable to the Multi-connector on the sync cable. For best performance, plug your sync cable directly into a USB port on your computer. If you use a USB hub, make sure it is a powered hub. A B A. USB sync cable B. HotSync button Setting up your computer :: 31 Installing the desktop synchronization software on your computer Your computer needs to have all its resources available to install the software. Follow these guidelines for a successful installation: 1. Exit any applications that are currently running on your computer, including those running in the background. 2. Insert the palmOne Software Installation CD into the CD drive on your computer. If you are installing on a Mac, double-click the CD icon on the desktop, and then double-click the palmOneSoftware.pkg icon. 3. Follow the onscreen instructions of the installation program. Please note these important points about the installation process: · If a language selection screen appears, click the same language you use on your Treo. · During the installation process, you will be prompted to synchronize for the first time. See the next section for details. If you are installing on a computer at work, make sure your company allows you to install new software. Contact your company's IT department for help. 32 :: Setting up your computer Synchronizing contacts and other information Synchronizing means that information that is entered or updated in one place (your phone or your computer) is automatically updated in the other--no need to enter information twice. We strongly recommend that you synchronize your Treo and your computer frequently to keep your information up-to-date (and backed up) in both locations. Before you can synchronize your contacts and other personal information, you must install the software from the CD that came with your Treo. See "Installing the desktop synchronization software on your computer" on page 32 for instructions. If you use the default settings, information from all the following applications is transferred each time you synchronize your phone with your computer: We strongly recommend that you install the synchronization software soon after you start using your Treo, and that you synchronize your Treo and computer frequently to keep your information up-to-date (and backed up) in both locations. If you installed Palm Desktop software, the HotSync Manager icon should appear in the lower-right corner of your computer screen. If you choose to synchronize with Outlook, information from Contacts, Calendar, Tasks, and Memos is synchronized with Outlook. You can also set up the VersaMail application to synchronize with Outlook. Other info, such as photos, is synchronized with Palm Desktop software. 1. Connect your Treo 650 smartphone to your computer, as described in "Connecting your Treo to your computer" on page 31. 2. Press the HotSync button on the sync cable. Synchronizing contacts and other information :: 33 If you use Microsoft Exchange ActiveSync®, your email and calendar information synchronize directly with your company's Exchange server. You must retrieve email and calendar updates from the VersaMail application, they do not update when you synchronize with your computer. See "Working with Microsoft Exchange ActiveSync" on page 74 for more information. Your contacts, tasks, and memos sync with Palm Desktop software or Microsoft Outlook, depending on which desktop application you use. A A. HotSync button 3. Wait for your Treo to display a message indicating that the process is complete. · If nothing happens, make sure that you installed the desktop synchronization software from the Software Installation CD that came with your Treo, and that it is running on your computer. · If you want to synchronize information with applications other than Palm Desktop or Microsoft Outlook, you need to purchase additional third-party conduit software. · If you have any problems synchronizing, see "Synchronization (HotSync®)" on page 175 for troubleshooting suggestions. 34 :: Synchronizing contacts and other information Battery life Battery life depends on individual usage. When used as a phone, your Treo battery provides up to 6 hours of talk time or up to 300 hours of standby time. Maximizing battery life You can increase the life of your Treo battery by following a few easy guidelines. Remember that battery life depends on how you use your Treo. · Charge your Treo whenever you're at your desk, or charge it overnight each day. The Li-Ion battery in your Treo has a much longer useful life when it is topped off frequently, versus charging it after it is fully drained. · The wireless features (phone, email, messaging, and web) of your Treo generally consume more power than its organizer features. However, if you spend a lot of time using the camera (if included), games, media players, eBooks, or other Palm OS applications, keep an eye on the battery icon and charge when necessary. · If you don't plan to use the wireless features on your Treo for a while, you may want to turn off your phone (see "Turning your phone on and off" on page 15). You can forward calls to a different number or let all calls be picked up by voicemail (see "Forwarding calls under certain conditions" on page 51). · As with any mobile phone, if you are in an area with no wireless coverage, your Treo searches for a signal, which consumes power. If you cannot move to an area of better coverage, temporarily turn off your phone. · Turn down the screen brightness (see "Adjusting the brightness" on page 147). · Decrease the Auto-off setting in Power Preferences (see "Power Preferences" on page 153). This turns off your screen automatically after a shorter period of inactivity. IMPORTANT: You must charge your Treo fully before using it the first time. Wait until the indicator light turns solid green, which may take up to four hours. If the battery drains to the point where your Treo doesn't turn on, the Treo stores your info safely until you recharge the battery. To avoid draining the battery, we recommend that you charge and synchronize your Treo every day, especially if you use your phone often. If the battery is fully drained, it may take a few moments for the indicator light to turn on while charging. Battery life :: 35 Where to learn more For a quick introduction To open the Quick Tour, go to Applications and select Quick Tour. · Quick Tour: The Quick Tour teaches you how to use many features of your Treo. It is already installed on your Treo, and you can open it any time. While using your Treo · Tips: Many of the built-in applications include helpful tips for getting the most out of your Treo. To view these tips, open an application, open the menus , select Options, and then select Tips. · Information: Many screens have a Tips icon in the upper-right corner. Select the Tips icon to learn about the tasks you can perform in that dialog box. · Online support from palmOne: For up-to-date downloads, troubleshooting, and support information, check out www.palmOne.com/intl/support/treo650. If you need more information · Books: Many books on Palm Powered devices, such as "Now You Know Treo", are available in local or online book retailers (look in the computers section), or visit www.palmOne.com/intl. · Online forums: Consult online Treo user discussion groups to swap information and learn about topics you may find nowhere else. Visit www.palmOne.com/intl for details. · Customer service from your wireless service provider: For questions about your mobile account or features available on the network, contact your wireless service provider for the latest information and help. 36 :: Where to learn more first week: using phone, web, and messaging first week: using phone, web, and messaging :: 37 Phone overview The Phone application lets you make and receive calls and store favorites for contacting people and opening applications. Be sure you know how to turn on your phone before reading this section (see "Turning your phone on and off" on page 15). Accessing the Phone application · Press the Phone/Send button. 38 :: Phone overview You can monitor the status of several items using icons at the top of the Phone screen: Network name Displays the name of your wireless service provider when your phone is on and you are in a coverage area. If you are outside a coverage area, No service or SOS Only appears instead. When you turn off your phone, Phone Off appears. Appears when call forwarding is active. A 1 and a 2 may appear above the icon to indicate which line(s) are forwarding. Appears when you have voicemail. If you have alternate line service (ALS), the left side is shaded when you have voicemail on line 1, and the right side is shaded when you have voicemail on line 2. The ALS feature may not be available on all accounts or regional networks. Some networks use a full-screen alert instead. Call your wireless service provider for more information about voicemail alerts and ALS service. Appears when ALS is active. Appears in gray when Bluetooth® wireless technology is off. Appears in blue when Bluetooth wireless technology is on. Appears in reverse blue when and your phone is communicating with other devices using Bluetooth wireless technology. Replaces the Bluetooth icon when your phone is connected to a headset that is enabled with Bluetooth wireless technology. Appears when your phone is on. The bars display the signal strength. The stronger the signal, the more bars appear. If you are outside a coverage area, no bars appear. The triangle appears when your phone is on and a GPRS or EDGE network is within range. Some service providers do not show the triangle. To display the remaining battery power, tap the battery icons at the top of the screen. If ALS is active and available, you can press and hold # to switch lines. If you have multiple alerts, the Alert screen displays all your pending alerts. Select an item's description to jump to that item, or check the box to clear that item. To view all your pending alerts from any screen on your phone, press and hold Center. You can tap the Bluetooth icon to quickly turn Bluetooth on and off. Phone overview :: 39 Appears when you are connected to a GPRS or EDGE network. You can still receive calls. Displays the battery charge status. When the battery drains to 20% of its capacity, the icon changes from blue to red. At 10% of its capacity, you begin to receive warning messages, and at 5% of its capacity, the phone beeps and the icon changes from red to clear. To display the current event from the Calendar application in the Main View of the Phone application, open the Options menu and select General Preferences. Check the Show Calendar event box. You can then select this event to jump to the Calendar application. Appears when your Treo battery is charging. The lightening bolt turns from red to green when the battery is fully charged and your phone remains connected to the AC charger. Appears when your Treo battery is fully charged. Indicates the number of unread text and multimedia messages. Indicates the number of unread email messages. You can select this icon to retrieve your messages. Displays the current (or next) event from the Calendar application. If you have an event conflict during the current time period, a red bar appears next to the event description. 40 :: Phone overview Dialing calls Your Treo offers several options for making phone calls. As you get familiar with your Treo, you'll discover which method you prefer. Dialing using the onscreen Dial Pad 1. Press Phone/Send . 2. Tap the onscreen Dial Pad to enter the number. 3. Press Phone/Send to dial. Dialing with the keyboard 1. Press Phone/Send . 2. Using the numbered keys on the keyboard, start entering a phone number. You do not need to press Option to access the numbers on the keyboard. 3. Press Phone/Send to dial. If you changed the wallpaper in the Main View of the Phone application (see "Selecting wallpaper for the Phone application" on page 145), you can still access the Dial Pad. From the Main View of the Phone application, press Phone/ Send, and then select Dial Pad. You can paste numbers directly into the Dial Pad View. Copy a number from another application, and then switch to Dial Pad View. Open the Edit menu and select Paste. Press Phone/Send to dial. Dialing by contact name Before you can dial a call by contact name, you must create some contacts (see "Adding a contact" on page 100), import them by synchronizing (see "Synchronizing contacts and other information" on page 33), or import them from your SIM card (see tip on "Viewing your SIM Phonebook" on page 102). Dialing calls :: 41 If you prefer to dial by contact from the Main View, open the Options menu and select General Preferences. Select the second pick list and select the Typing starts Contacts search option. To see more information for a person in your Contacts list, highlight the name and press Center to view their address, company, and other details. To start another search, press Backspace to delete letters you've entered. Or select Cancel to return to the Main View. To view more favorite buttons, highlight the bottom row of favorites, and then press Down. 42 :: Dialing calls 1. Press Phone/Send . 2. Select the Contacts favorite button. 3. Using the keyboard, begin entering one of the following for the contact you want to call: · First initial and last name · First name · Last name 4. Select the number you want to dial. 5. Press Phone/Send to dial. Dialing with a favorite button Before you can use favorite buttons, you must create some favorites entries. See "Defining favorite buttons" on page 53. 1. 2. 3. 4. Press Phone/Send . Use the 5-way to access Favorites. Highlight the desired button. Press Center to dial the selected button. Dialing from a web page or message Treo recognizes most phone numbers that appear in web pages or in text, email, or multimedia messages. 1. Use the 5-way to highlight the phone number you want to dial in the web page or text message. 2. Press Center to open the Dial dialog box. 3. Press Phone/Send to dial. Redialing a recently called number · To dial the last number: From the Main View in the Phone application, press and hold Phone/Send to dial the last number you called. · To select from your most recently dialed numbers: From the Main View in the Phone application, press Phone/Send , select the number you want to call, and then press Phone/Send again to dial. · To select from a chronological list of calls: Select the Call Log favorite. You can also access the Call Log by pressing Phone/Send Call Log from the recent call list. twice, and then selecting If you can't highlight and dial a phone number on a web page or in a text message using the 5-way or stylus, it means that Treo does not recognize it as a phone number. Dialing calls :: 43 Receiving calls To receive calls, your phone must be on. This is different from having just the screen turned on (see "Turning your phone on and off" on page 15). See a photo of the person calling you! Learn how to assign a caller ID photo on "Assigning a caller ID photo" on page 144. To answer a call, do one of the following: · Press Phone/Send . · Using the 5-way navigator, select the onscreen Answer button. · If the headset is attached, press the headset button. To ignore a call and send it to voicemail, do one of the following: · Press Power/End . · Using the 5-way, select the onscreen Ignore button. To silence the ringer while your phone is ringing: · Press the Volume button or any key on your Treo except Phone/Send, Power/End, or the 5-way. · To immediately silence all system sounds including the ringer, slide the ringer switch to Sound Mode Off . When you silence the ringer, you can either answer the call or let it ring through to voicemail. If music is playing, and a call arrives, the phone rings softly. The audio continues playing, but you won't hear it during your call. To pause the music, press the Side button. To answer the call, do one of the following: · Using the 5-way, select the onscreen Answer button. · Press the headset button (if a headset is attached). 44 :: Receiving calls Using voicemail Setting up voicemail 1. Make sure your phone is turned on (see "Turning your phone on and off" on page 15). 2. Press Phone/Send . 3. Use the 5-way navigator to access Favorites. 4. Select the Voicemail favorite button. Your Treo connects to your wireless service provider's automated voicemail system. If Treo is unable to connect, contact your wireless service provider for assistance. If a Voicemail icon appears in the title bar at the top of the screen, you can tap this icon to retrieve your voicemail. If you have multiple alerts, the Alert screen displays all your pending alerts. Select an item's description to jump to that item, or check the box to clear that item. To view all your pending alerts from any screen on your phone, press and hold Center. Voicemail notification When you have a new voicemail message, you are notified with an Alert screen. The Alert screen reappears every five minutes until you respond to it. A Voicemail icon may also appear at the top of your screen (this feature is not supported by all mobile networks). Retrieving voicemail messages 1. Press Phone/Send . 2. From the Phone application Main View, Dial Pad, or Favorites, press and hold 1 on the keyboard. Treo dials your wireless service provider's voicemail system. 3. Enter your voicemail password using the Treo keyboard, or select Extra Digits if you defined this option (see "Editing or deleting an existing favorite button" on page 55 for information on editing favorite buttons). Remember, you do not need to press Option to enter numbers, *, or # while on an active call. Using voicemail :: 45 Managing active calls When you make or receive a call, the Active Call View appears. Use the 5-way navigator to access the onscreen buttons in this view. Press Phone/Send repeatedly to toggle between the Active call screen and the Main View of the Phone application. To avoid accidentally pressing onscreen buttons while you're holding the phone up to your ear to speak, you can disable the screen's touch-sensitive feature during active calls (see "Using Auto-Keyguard and touchscreen lockout" on page 155). When a call lasts longer than one minute, the screen turns off. Press any key except Power/End to wake up the screen. B A A. Caller's name and number B. Current duration of call Ends the call immediately. You can also press the headset button (if the headset is attached). Switches to the personal speakerphone so you can use other features, such as checking your calendar, during a call. Returns to Handset Mode when the speakerphone feature is active. Switches from a headset with Bluetooth wireless technology to the built-in earpiece. This button replaces the Spkr-phone button when a headset with Bluetooth wireless technology is attached. 46 :: Managing active calls Places the current call on hold. Lets you place another call while the first call is on hold. This button replaces the Hold button when a call is on hold. Opens the Dial Pad so you can manually dial additional numbers. Dials any extra digits (such as a password or extension) that you assigned to a Speed Dial favorite button. This button replaces the Dial Pad button during outbound calls to numbers that include predefined extra digits. See "Defining favorite buttons" on page 53 for information on creating a Speed Dial favorite button. Mutes the Treo microphone so that you cannot be heard. When a call lasts longer than one minute, the screen turns off. Press any key except Power/End to wake up the screen, and then press Power/End to hang up the call. Be careful not to press Power/End to wake up the screen because this will accidentally end the call. Ending a call Do one of the following: · Press Power/End. . · Select Hang Up. · Press the headset button (if the headset is attached). Managing active calls :: 47 Returning to an active call from another application You can use many other applications on your Treo while holding a phone conversation, including the organizer and SMS features. You cannot browse the web or send and receive email while on an active call. · From any application, press Phone/Send to return to the Active Call View. Saving phone numbers After you complete an incoming call from a number (with caller ID) that is not in your Contacts list, you are prompted to add the number to your Contacts list. · To add the number, select Yes. · To decline adding the number, select No. · To permanently disable the Add New Contact prompt, check the Never ask me to add new Contacts box when the prompt appears. If you don't add a number right away, follow these steps to add it later: 1. In the Call Log (see "Redialing a recently called number" on page 43), highlight the number you want to save. 2. Select Add Contact. 3. Enter the information for the entry. 4. Select Done. 48 :: Managing active calls