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Copyright ¤1998-2003, HAURI Inc. All rights reserved. This software and documentation is the sole property of HAURI and protected by copyright laws. This documentation and software cannot, wholly or partially, be copied, duplicated, translated, reverse engineered, or converted into electronic media or any machine readable form without HAURI's prior written consent. The Second Edition August 2003 All rights reserved worldwide. No part of this publication or software may be reproduced, transmitted, transcribed, stored in an archival system or translated into any languages, human or machine, in any form or by any means, electronic, mechanical, magnetic, chemical, manual, or otherwise, without the express written permission of HAURI, Inc., 8th Fl., Yuhan Yanghang Bldg., 49-6, Daebang-dong, Dongjak-gu, Seoul, Korea, Tel: +82 2 828 0820 (Rep.) Fax: +82 2 828 0840 Technical Support/Customer Support USA: Global HAURI Inc. Homepage : http://www.globalhauri.com E-mail : support@globalhauri.com, sales@globalhauri.com Tel : +1 408 232 5463 (1-866-GO HAURI) Singapore : HAURI ASIA Pte. Ltd Homepage : http://www.hauriasia.com E-mail : support@hauriasia.com, sales@hauriasia.com Tel : +65 6243 7913/24 (Sales), +65 6243 7914/15 (Technical support) Japan : HAURI JAPAN Inc. Homepage : http://www.haurijapan.com Tel : +81 3 5444 7916 E-mail : japan@hauri.net Fax : +81 3 5444 7980 Fax : +65 6442 0223 Fax : +1 408 232 5464 China : China Blue Star Hauri Technology Homepage : http://www.cbht.com.cn E-mail : support@cbht.com.cn Tel : +86 10 6444 5900(Rep.), +86 10 6444 5911(Technical support) Korea : HAURI Inc. Homepage : http://www.hauri.co.kr/ E-mail : support@hauri.net, sales@hauri.net Tel : +82 2 828 0820 (Rep.) Fax : +82 2 828 0840 Fax : +86 10 6444 5922 For the Readers This Manual is for Hauri customers who have purchased ViRobot Advanced Server. It is strongly recommended that the user reads this manual before using ViRobot Advanced Server to ensure effective use of ViRobot Advanced Server. This ViRobot Advanced Server Manual may be slightly different from your program due to an ongoing functional improvement. Manual Overview This Manual is divided into four chapters and a reference. Chapter 1 provides helpful tips and customer support solutions. Chapter 2 explains how to install and uninstall ViRobot Advanced Server. Chapter 3 contains instructions for Getting Started. Chapter 4 explains Advanced Features. The Reference will help you learn more about your system, virus operation, information, etc. Conventions In this manual, the term `ViRobot' will indicate ViRobot Advanced Server. Table of Contents Chapter 1. Before You Begin Registering Your Copy Of ViRobot How To Contact Us How To Update Your Copy Of ViRobot What To Do When A New Virus Is Discovered 10 12 14 15 Chapter 2. Getting Started With ViRobot What ViRobot Can Do Installing Your ViRobot Uninstalling Your ViRobot 20 24 30 Chapter 3. ViRobot Advanced Server At A Glance Starting Your ViRobot Basic Screen Configuration How To Detect And Remove Virus In Your Computer How To Disinfect Virus In Your Mailbox Configuration 34 35 40 48 52 Monitoring MacRobot Updating Your ViRobot Scheduler 59 60 62 70 Chapter 4. Using ViRobot Advanced Server Client Management System Information Quick Scan Bar Backup Bin Virus Library Virus Calendar Activity Log Update Info Selecting Language 78 79 80 81 85 88 90 92 93 References Real-time Monitoring Service Update Service Setting Update Using NT Server Symbols And Terminology Definitions And Types Of Virus How To Protect Your System Against Viruses 96 97 98 104 106 109 Chapter 1. Before You Begin Registering Your Copy Of ViRobot How To Contact Us How To Update Your Copy Of ViRobot What To Do When A New Virus Is Discovered ViRobot Advanced Server CHAPTER 1. BEFORE YOU BEGIN 10 Registering Your Copy Of ViRobot HAURI offers technical support, customer service support, update, security information and virus protection tips to registered customers via e-mail. HAURI provides one year of free virus definition and scanning engine updates with the purchase of ViRobot Advanced Server. Annual subscriptions are available for subsequent updates. Be sure to register your software and get benefits we offer. We highly recommend all our ViRobot for Windows Advanced Server customers to register. Your information will be maintained for one year, and you can view and change your registered information anytime. The customer service period expires one year after your registration and/or installation. The customer service period for ViRobot series expires one year after customer registration and/or installation. All services provided by us will be discontinued after one year of registration. The registered customer will have a lot of benefits such as Weekly engine udates. Customer help service via Internet/e-mail/telephone/online service. Free upgrade for the same product during registration period. Access to web BBS for registered customers. Update on demand when a new virus is found. ViRobot Advanced Server CHAPTER 1. BEFORE YOU BEGIN 11 To register your ViRobot You have various ways to register your ViRobot series software. Choose the most convenient one for you. However, registration by telephone or e-mail is not available. Visit our websites at www.hauri.net and use the on-line registration menu. We highly recommend you to renew your registration when your customer support period expires. Due to the characteristics of anti-virus program, you need to update the engine regularly to detect and remove new viruses. We offer ViRobot software series upgrade for the customers who renew registrations at much lower price than the initial purchase. For more information, visit our homepage or contact our sales representative. ViRobot Advanced Server CHAPTER 1. BEFORE YOU BEGIN 12 How to Contact Us Most of the information you will need, for the operation of ViRobot Advanced Server can be found here. However, if you require further assistance, please contact us via: USA : Global HAURI Inc. Address : 3003 North First Street #234 San Jose, CA 95134 Homepage : http://www.globalhauri.com Email : support@globalhauri.com, sales@globalhauri.com Tel : +1 408 232 5463 Fax : +1 408 232 5464 Singapore : HAURI ASIA Pte. Ltd Address : Block 750C, Chai Chee Road, #02-12 Technopark @ Chai Chee, Singapore 469003 Homepage : http://www.hauriasia.com Email : support@hauriasia.com, sales@hauriasia.com Tel : +65 6243 7913/24 (Sales), +65 6243 7914/7915 (Technical support) Fax : +65 6442 0223 Japan : HAURI JAPAN Inc. Address : 4th Fl., MS Bldg., #11-5, Shiba 4-Chome, Minato-ku, Tokyo 108-0014, Japan Homepage : http://www.haurijapan.com Email : japan@hauri.net Tel : +81 3 5444 7916 Fax : +81 3 5444 7980 ViRobot Advanced Server CHAPTER 1. BEFORE YOU BEGIN 13 China : China Blue Star Hauri Technology Address : 15th Fl., Blue Star Bldg., No.17 Bei San Huan East Street, Chao Yang District, Beijing 100029, P.R.C. Email : support@cbht.com.cn Tel : +86 10 6444 5900(Rep.), +86 10 6444 5911(Technical support) Fax : +86 10 6444 5922 Korea : HAURI Inc. Address : 8th Fl., Yuhan Yanghang Bldg., 49-6, Daebang-dong, Dongjak-gu, Seoul, Korea, 156754 Homepage : http://www.hauri.co.kr Email : support@hauri.net, sales@hauri.net Tel : +82 2 828 0820 (Rep.) Fax : +82 2 828 0840 ViRobot Advanced Server CHAPTER 1. BEFORE YOU BEGIN 14 How To Update Your Copy Of ViRobot There are various convenient ways to update your ViRobot. Please choose one from the followings: Using Update Wizard You can use Update Wizard in ViRobot to update. For more information, see Updating ViRobot. Downloading Update File from Our Homepage Use your web browser to access http://www.hauri.net Select Download. Select Update Wizard Follow directions in each page. After downloading the latest ViRobot engine, find and double click the file you have just downloaded in Windows Explorer. Start ViRobot and check whether the engine is updated successfully. ViRobot Advanced Server CHAPTER 1. BEFORE YOU BEGIN 15 What To Do When A New Virus Is Discovered If you notice a virus alert, please send it to us and we will complete the analysis within 24 hours. We will always put our best effort to minimize any loss and damage. We provide technical support for any virus problems detected by other programs. Symptoms of a Virus Infection When your system is infected by Typical viruses, It gets stuck frequently. The sizes of execution files increase. Execution speed of system file slows down especially if your memory resident program is infected. Unidentifiable error occurs when you run files. Your system logo may change. Macro viruses, The documents do not open normally or are password protected by unknown reason. Unrecognizable characters or funny texts appears in your document. You cannot run Macro menu in Tools menu. Error occurs when you use VB editor to see macrocodes. Illegible message appears while you work on the document. VB editor starts in debug mode while you work with Excel or Word. ViRobot Advanced Server CHAPTER 1. BEFORE YOU BEGIN 16 To send a new virus to us By File or Macro virus Please send the infected file itself because the file itself has become the virus. Send the executable file in case of file virus, or office document file in case of macro virus. If the file infected by Macro virus is sensitive document, you may do the followings before you send it to us. Open the file infected by macro virus. Select New in the File menu to open a new document. Enter any message you want and save the document. Now you have a new document. Send the Files to Us Internet : Our homepage at http://www.hauri.net E-mail : Technical Support at support@hauri.net. Chapter 2. Getting Started With ViRobot What ViRobot Can Do Installing Your ViRobot Uninstalling Your ViRobot ViRobot Advanced Server CHAPTER 2. GETTING STARTED WITH VIROBOT 20 What ViRobot Can Do ViRobot Advanced Server is an anti-virus program designed by HAURI. Incorporated with our unique technology, ViRobot employs a specialized scan scheme to offer high-speed scanning and excellent protection performance against viruses. Currently, ViRobot can detect and remove over 17,000 viruses from all over the world. More Powerful ViRobot Engine ViRobot is equipped with powerful ViRobot engines to offer reliable detections and repairs. With advance functions that detect unknown viruses in all platforms (DOS, Windows, Macro, Java Applets etc.), ViRobot enables you to catch up with any new viruses created. The unique scanning engines available in this copy of ViRobot Advanced Server is a proven technology that is also used in other HAURI products such as ViRobot Advanced Server and ViRobot Management Server (VMS) Solution. Server Protection Your ViRobot blocks computer viruses before it gets into your network server so that it protects your network environment. You can also use ViRobot client products (such as ViRobot for Windows 9x or ViRobot Professional) in your client PCs to protect your whole network environment from virus infection. Especially for Windows NT, you can prevent any server overload due to large-scale network virus detection by using optimised ViRobot engine.