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Copyright ¤1998-2003 by HAURI Inc. The Second Edition April 2003 All rights reserved worldwide. No part of this publication or software may be reproduced, transmitted, transcribed, stored in an archival system or translated into any languages, human or machine, in any form or by any means, electronic, mechanical, magnetic, chemical, manual, or otherwise, without the express written permission of Hauri, Inc., 8th Fl., Yuhan Yanghang Bldg., 49-6, Daebang-dong, Dongjak-gu, Seoul, Korea, Tel: +82 2 828 0820 (Rep.) Fax: +82 2 828 0840 Technical Support/Customer Support USA: Global HAURI Inc. Address : 3003 North First Street, San Jose, CA 95134 Homepage : http://www.globalhauri.com E-mail : support@globalhauri.com, sales@globalhauri.com Tel : +1 408 232 5463 (1-866-GO HAURI) Singapore : HAURI ASIA Pte. Ltd Address : Block 750C, Chai Chee Road, #02-12 Technopark@Chai Chee, Singapore 469003 Homepage : http://www.hauriasia.com E-mail : support@hauriasia.com, sales@hauriasia.com Fax : +65 6442 0223 Tel : +65 6243 7913/24 (Sales), +65 6243 7914/15 (Technical support) Japan : HAURI JAPAN Inc. Address : 4th Fl., MS Bldg., #11-5, Shiba 4-Chome, Minato-ku, Tokyo 108-0014, Japan Homepage : http://www.haurijapan.com Tel : +81 3 5444 7916 E-mail : Japan@hauri.net Fax : +81 3 5444 7980 Fax : +1 408 232 5464 China : China Blue Star Hauri Technology Address : 15th Fl., Blue Star Bldg., No.17 Bei San Huan East Street, Chao Yang District, Beijing 100029, P.R.C. E-mail : support@cbht.com.cn Fax : +86 10 6444 5922 Tel : +86 10 6444 5900(Rep.), +86 10 6444 5911(Technical support) Korea : HAURI Inc. Postal Code : 156-754 Address : 8th Fl., Yuhan Yanghang Bldg., 49-6, Daebang-dong, Dongjak-gu, Seoul, Korea Homepage : http://www.hauri.co.kr/ Tel : +82 2 828 0820 (Rep.) E-mail : support@hauri.net, sales@hauri.net Fax : +82 2 828 0840 For the Readers This Manual is for Hauri customers who have purchased ViRobot Expert. It is strongly recommended that the user reads this manual before using ViRobot Expert to ensure effective use of ViRobot Expert. This ViRobot Expert Manual may be slightly different from your program due to an ongoing functional improvement. Read and get the help This ViRobot Expert manual is divided into seven chapters. Chapter 1: Customer Service Information Chapter 2: Introduction to ViRobot Expert Chapter 3: Get Started with ViRobot Expert Chapter 4: Using ViRobot Expert in MS Outlook Chapter 5: Using ViRobot Expert from Windows Explorer Chapter 6: Advanced User in ViRobot Expert Chapter 7: Appendix Conventions Hereinafter, the term ViRobot will indicate ViRobot Expert. Table of Contents Chapter 1. Customer Service Information REGISTERING YOUR COPY OF ViRobot HOW TO CONTACT US HOW TO UPDATE YOUR COPY OF ViRobot WHAT TO DO WHEN A NEW VIRUS IS DISCOVERED 12 13 15 16 Chapter 2. Introduction to ViRobot Expert ABOUT ViRobot EXPERT SYSTEM REQUIREMENTS INSTALLING ViRobot EXPER UNINSTALLING ViRobot EXPERT 20 23 25 32 Chapter 3. Using ViRobot Expert GET STARTED WITH ViRobot EXPERT MAIN WINDOW IN ViRobot EXPERT HOW TO SCAN AND REPAIR MY COMPUTER HOW TO DISINFECT VIRUSES IN YOUR MAILBOX 36 38 46 52 BASIC CONFIGURATIONS ADVANCED CONFIGURATIONS MONITORING UPDATE ViRobot SCHEDULE WIZARD CREATING AN EMERGENCY DISK CREATE ViRobot FOR DOS HAURI NEWS 57 60 70 73 83 90 94 97 Chapter 4. Using ViRobot Expert in MS Outlook ViRobot EXPERT IN MS-OUTLOOK CONFIGURATION IN MS-OUTLOOK 102 104 Chapter 5. Using ViRobot Expert from Windows Explorer ViRobot EXPERT FROM WINDOWS EXPLORER ViRobot EXPERT CONFIGURATION IN WINDOWS EXPLORER DETECTING AND REPAIRING INFECTED FILES 112 117 118 Chapter 6. Advanced User in ViRobot Expert REAL TIME MONITOR IN ViRobot EXPERT 122 BACKUP BIN VIRUS SCAN REPORT VIRUS LIBRARY VIRUS CALENDAR UPDATE INFORMATION SELECTING LANGUAGE ViRobot FOR DOS FILE PROPERTIES 126 130 133 136 138 139 140 142 Chapter 7. Appendix SYMBOLS AND TERMINOLOGY DEFINITION AND TYPES OF VIRUS HOW TO PROTECT YOUR SYSTEM AGAINST VIRUSES FAQ 146 149 151 152 Chapter 1. Customer Service Information Registering Your Copy of ViRobot How to Contact Us How to Update Your Copy of ViRobot What to Do When a New Virus Is Discovered ViRobot Expert 12 CHAPTER 1. CUSTOMER SERVICE INFORMATION Registering Your Copy of ViRobot Expert All registered customers will receive Hauri newsletters via email and priority in getting its various services such as customer and technical support, product updates, and virus security information. Customer Service Customer service period expires one year after the date of registration. Benefits of being a registered customer Priority technical & customer support via Email/Telephone/On-line/Fax Qualification for special promotional discounts and offers Weekly latest-version virus definition updates and emergency updates against new virus attacks Free engine updates Free security information & user tips via email How to Register Register online at our website www.globalhauri.com or www.hauri.net Renew your registration when your customer support period expires Regular engine updates are crucial to protect your system against new viruses. Customer service and engine update period expires one year after the registration date. You will need to renew your registration to continue receiving services from Hauri by paying only half of the original price. ViRobot Expert CHAPTER 1. CUSTOMER SERVICE INFORMATION 13 How to Contact Us USA : Global HAURI Inc. Address : 3003 North First Street, San Jose, CA 95134 Homepage : http://www.globalhauri.com Email : support@globalhauri.com, sales@globalhauri.com Tel : +1 408 232 5463 Fax : +1 408 232 5464 Singapore : HAURI ASIA Pte. Ltd Address : Block 750C, Chai Chee Road, #02-12 Technopark@Chai Chee, Singapore 469003 Homepage : http://www.hauriasia.com Email : support@hauriasia.com, sales@hauriasia.com Tel : +65 6243 7913/24 (Sales), +65 6243 7914/15 (Technical support) Fax : +65 6442 0223 Japan : HAURI JAPAN Inc. Address : 4th Fl., MS Bldg., #11-5, Shiba 4-Chome, Minato-ku, Tokyo 108-0014, Japan Homepage : http://www.haurijapan.com Email : Japan@hauri.net Tel : +81 3 5444 7916 Fax : +81 3 5444 7980 ViRobot Expert 14 CHAPTER 1. CUSTOMER SERVICE INFORMATION China : China Blue Star Hauri Technology Address : 15th Fl., Blue Star Bldg., No.17 Bei San Huan East Street, Chao Yang District, Beijing 100029, P.R.C. Email : support@cbht.com.cn Tel : +86 10 6444 5900(Rep.), +86 10 6444 5911(Technical support) Fax : +86 10 6444 5922 Korea : HAURI Inc. Postal Code : 156-754 Address : 8th Fl., Yuhan Yanghang Bldg., 49-6, Daebang-dong, Dongjak-gu, Seoul, Korea Homepage : http://www.hauri.co.kr/ Email : support@hauri.net, sales@hauri.net Tel : +82 2 828 0820 (Rep.) Fax : +82 2 828 0840 ViRobot Expert CHAPTER 1. CUSTOMER SERVICE INFORMATION 15 How to Update Your Copy of ViRobot We offer various convenient ways to update your ViRobot. Please choose from the following options: Using Update Wizard You may use Update Wizard in ViRobot to update. For more information, see Update in Chapter 3. Downloading Update Files from HAURI NEWS on the Web Download update files from HAURI NEWS, plus other latest additional ViRobot Expert features from our Homepage. Downloading the Updates File from Our Homepage Go to http://www.globalhauri.com or http://www.hauri.net Go to Download > Update Wizard Select Update ViRobot. Click Start to begin downloading Run ViRobot Expert to verify that the engine is updated successfully ViRobot Expert 16 CHAPTER 1. CUSTOMER SERVICE INFORMATION What to Do When a New Virus Is Discovered If you notice a virus alert, please send it to us for analysis. We will finish analyzing the virus within 24 hours and do our best to minimize data loss or damage. We will accept unknown viruses that are detected by third party anti-virus software for analysis. Symptoms of a Virus Infection (1) When typical viruses infect your system The system shutdowns frequently The size of infected executable files increase The system becomes sluggish, especially if the system resident memory program is infected Unidentifiable errors occur when you run executable files Your system logos or application icons may be changed (2) When macro viruses infect your system A document does not open or is locked by a password. Unrecognizable characters or funny texts appear in a document Macro will not run in Tools menu An error occurs when you use VB editor to view macrocodes An illegible message appears while you work on a document VB editor starts in debug mode while you work with Excel or Word How to Report and Transmit Your Infected File (1) By File or Macro virus If a macro or file virus infects your file, zip the infected file with a password, and send it to us for analysis. In case the infected file contains important information, please follow the steps shown ViRobot Expert CHAPTER 1. CUSTOMER SERVICE INFORMATION 17 below: Open the file infected by the macro virus Click File on the menu bar and select New to create a new document Save the new document under a different name Send the newly created document to our Customer Support Team (2) Boot Virus Use the boot sector utility named VRBOOT32.EXE under ViRobot folder to extract the boot virus and send it to us. Follow the procedure below: Go to Start > Run > Type `cmd', and hit the Enter key Use the `cd' command in DOS to browse to your ViRobot installation directory At the command line, type `VRBOOT32.EXE' to create MBS.VRB, and DBS.VRB files. Send these two files to our Customer Support Team according to Contact Information. [ Figure 1-1 Boot Sector Duplication Utility ] Chapter 2. Introduction to ViRobot Expert About ViRobot Expert System Requirements Installing ViRobot Expert Uninstalling ViRobot Expert ViRobot Expert ViRobot Expert 20 CHAPTER 2. INTRODUCTION TO ViRobot EXPERT About ViRobot Expert Incorporated with our unique technology, ViRobot Expert employs a specialized scan scheme to offer high-speed scanning and excellent protection performance against viruses. ViRobot Expert can detect and repair virus from all over the world including new and unknown viruses. More Powerful ViRobot Engine ViRobot Expert is equipped with powerful tri-engine technology to offer high speed scanning engines, plus reliable detections and repairs. ViRobot keeps you updated and armed for any new viruses via advanced functions that detect unknown viruses on all platforms (DOS, Windows, Macro, Java Applets etc.). Furthermore, ViRobot engines have been loaded on many other information security products. Embedded in Windows Explorer You can choose to use ViRobot Expert from Windows Explorer, one of the most accustomed features for users. Supports Various Operating Systems and Multiple Languages ViRobot Expert supports all Windows platforms ranging from Windows 95/98/Me/NT Workstation/2000 Professional/XP. By default, an English or Korean version will be installed automatically, when ViRobot Expert detects an English or Korean Operating System. Enhanced Update Function Anti-virus software characteristics make it essential for you to update your engine periodically. You can update your engine even if you use a firewall or proxy server, since ViRobot Expert supports FTP and HTTP protocols. ViRobot Expert supports updates through leased Internet line, LAN, or modem. It offers an alternative server detecting function when the users assigned update server is busy. Also available are strengthened update functions including automatic update notices,