© Copyright Hewlett-Packard Company 1998 All rights are reserved. No part of the document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. Publication number: C5370-90000 First edition: February 1998 Printed in U.S.A. Notice The information contained in this document is subject to change without notice and should not be construed as a commitment by the HewlettPackard Company. Hewlett-Packard assumes no responsibility for any errors that may appear in this document, nor does it make expressed or implied warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. The HewlettPackard Company shall not be liable for incidental or consequential damages in connection with, or arising out of the furnishing, performance, or use of this document and the program material which it describes. Note: Regulatory information can be found in Chapter 9 of this User's Guide. It is not lawful in many places to make copies of the following items. When in doubt, check with a legal representative first. Governmental paper or documents: - Passports - Immigration papers - Selective service papers - Identification badges, cards, or insignias Governmental stamps: - Postage stamps - Food stamps Checks or drafts drawn or Governmental agencies Paper currency, traveler's checks, or money orders Certificates of deposit Copyrighted works Owner's Information Please complete the following for future reference. HP Color Copier Model _________ Serial Number: Date of Purchase: Place of Purchase: Address: Phone Number: Service Contract Number: Date of Contract Expiration: Safety Symbols ! If present, this symbol is placed on the copier where it is necessary for you to refer to the manual in order to understand a hazard. If present, this symbol is placed on the copier within the area where hazardous voltage is present. Only trained service persons should perform work in this area. If present, this symbol is placed on the copier within the area where electrostatic discharge (ESD) may occur. ESD can damage the copier's electronic components. Avoid touching electronic components or circuit paths. Use proper grounding devices when circuits are open to outside areas. contents Chapter 1 -- Welcome! About Your Copier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 About This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Conventions Used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Chapter 2 -- Setting Up Your New HP Color Copier Copier Location and Environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Step 1 -- Unpack Your HP Color Copier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Step 2 -- Attach the Front Panel Overlay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 Step 3 -- Unlock Your HP Color Copier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4 Step 4 -- Load Paper Into Your HP Color Copier . . . . . . . . . . . . . . . . . . . . . . . . . 2-5 Step 5 -- Insert the Color and Black Print Cartridges . . . . . . . . . . . . . . . . . . . . . . 2-6 Step 6 -- Connect the Power Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8 Step 7 -- Set the Front Panel Language and Default Paper Size . . . . . . . . . . . . . . 2-9 Step 8 -- Align Your Black and Color Print Cartridges . . . . . . . . . . . . . . . . . . . . 2-10 Step 9 -- Test the Copier. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12 Chapter 3 -- Copying How to Make Copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Controlling How Copies Will Look. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3 Number of Copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4 Copy Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4 Reduce/Enlarge Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4 Paper Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6 Lighter/Darker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6 Color Intensity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7 TE (Text Enhancement) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7 ELC (Enhance Light Colors) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8 Changing Other Front Panel Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8 Front Panel Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8 Copy Paper Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9 Set Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9 Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10 Clear/Stop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10 Using the Automatic Document Feeder (ADF) . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11 Chapter 4 -- All About Paper Paper Choices When Copying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Copy Paper in the Input Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Right Paper Type Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tips on Loading Paper in the Paper Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . Special Considerations When Using Transparency Film . . . . . . . . . . . . . . . . . . . . 4-1 4-2 4-3 4-3 4-4 iii HP Color Copier User's Guide Automatic Document Feeder Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4 How to Order Quality HP Papers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4 Chapter 5 -- Troubleshooting How to Clear a Paper Jam in the Paper Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 How to Clear a Paper Jam in the Automatic Document Feeder . . . . . . . . . . . . . . . 5-2 How to Use the Self Test Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 Front Panel Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4 Blank page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5 Some colors faded, distorted, or missing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6 Placement on the page wrong or edges cut off . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6 Auto Fit, Clone, or Poster not working properly . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7 Copies too vivid or bright . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7 No copies coming out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7 Copies taking too long . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8 Paper wrinkled and very wet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8 Copies faded or colors dull . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9 Copy streaked, smeared, or with white horizontal lines . . . . . . . . . . . . . . . . . . . . 5-10 Black bar in margins on copy (Models 145 and 155 only). . . . . . . . . . . . . . . . . . 5-10 Copies crooked on page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11 Miscellaneous problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11 Chapter 6 -- HP Support Services On-Line Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 HP FIRST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 CompuServe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2 HP Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2 Calling in the U.S. and Canada During Warranty . . . . . . . . . . . . . . . . . . . . . . 6-2 Calling in the U.S. and Canada Post Warranty . . . . . . . . . . . . . . . . . . . . . . . . . 6-2 Chapter 7 -- Maintaining Your HP Color Copier Cleaning the Exterior Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cleaning the Glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Aligning Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Self Test Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cleaning Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1 7-1 7-2 7-2 7-3 Chapter 8 -- Hewlett-Packard Limited Warranty Extent of Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1 Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3 Express Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3 Warranty Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3 Returning Your HP Color Copier for Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4 Before You Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4 iv Contents Prepare your HP Color Copier for Shipment . . . . . . . . . . . . . . . . . . . . . . . . . 8-5 Chapter 9 -- Technical Information Regulatory Notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3 Ordering Accessories and Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4 HP Color Copier User's Guide v vi Contents Welcome! 1 HP Color Copier 140 and 150 Welcome to your new Hewlett-Packard Color Copier! And welcome to this User's Guide, which will help you set up and use your Color Copier. HP Color Copier 145 and 155 (with automatic document feeder) HP Color Copier User's Guide 1-1 About Your Copier With your HP Color Copier, you can produce high-quality color and black and white copies on letter- (8.5 x 11 in.) and A4(210 x 297 mm, the European standard) sized paper. You can print on a variety of paper types, including plain paper, premium inkjet paper, photo paper, transparency film, and iron-on transfers. You can enlarge or reduce the size of the copies you make, from 25% to 400% of the image's original size, and use special sizing features to help you create business cards, brochures, name badges--even posters. And, if you purchased Model 145 or 155, you will be able to load up to 25 originals in the automatic document feeder. About This Guide This Guide explains how to unpack and set up your Color Copier. It also explains how to make copies and use each of the product's special features to full advantage. This Guide also provides troubleshooting information to help you resolve common copying problems and explains how to maintain your HP Color Copier. Conventions Used Throughout this Guide, we use special conventions to help you quickly identify information: boldface CAUTION Bold typeface identifies a specific button name or command you need to enter. The Caution label calls attention to an operating procedure, practice, or the like, which, if not correctly performed or adhered to, could result in damage to or destruction of part or all of the product. Do not proceed beyond a Caution label until you fully understand and have met the indicated conditions. The Note label precedes information you need to know befo ...