User manual HP 2000C

User's Guide English HP 2000C Professional Series Color Printer Hewlett-Packard Limited Warranty Statement HP Product Duration of Limited Warranty Software 90 Days Ink Cartridges 90 Days Printheads 1 Year Printer and Related HP Hardware 1 Year Extent of Limited Warranty Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer. Customer is responsible for maintaining proof of date of purchase. For software products, HP's limited warranty applies only to a failure to execute programming instructions. HP does not warrant that the operation of any product will be uninterrupted or error free. HP's limited warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any: a. Improper or inadequate maintenance or modification; b. Software, interfacing, media, parts, or supplies not provided or supported by HP; or c. Operation outside the product's specifications. For HP printer products, the use of a non-HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of a non-HP or refilled ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage. If HP receives, during the applicable warranty period, notice of a defect in any software, media, or ink cartridge product which is covered by HP's warranty, HP shall replace the defective product. If HP receives, during the applicable warranty period, notice of a defect in any hardware product which is covered by HP's warranty, HP shall either repair or replace the defective product, at HP's option. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP's warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase price for the product. HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the product being replaced. HP's limited warranty is valid in any country where the covered HP product is distributed by HP except for the Middle-East, Africa, Argentina, Brazil, Mexico, Venezuela, and France's "Départements D'Outre-Mer"; for those excepted areas, the warranty is valid only in the country of purchase. Contracts for additional warranty services, such as on-site service, may be available for any authorized HP service facility where the listed HP product is distributed by HP or an authorized importer. B. Limitations of Warranty 1. TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THE HP PRODUCTS, AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. C. Limitations of Liability 1. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer's sole and exclusive remedies. 2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. D. Local Law 1. This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world. 2. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty Statement may not apply to the customer. For example, some states in the United States, as well as some governments outside the United States (including provinces in Canada), may: a. Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer (e.g. the United Kingdom); b. Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or c. Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer cannot disclaim, or not allow limitations on the duration of implied warranties. 3. FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF HP PRODUCTS TO SUCH CUSTOMERS. A. 1. 2. 3. 4. 5. 6. 7. 8. 9. User's Guide English HP 2000C Professional Series Color Printer User's Guide Number C4530-90019 Printed in U.S.A. 1/98 Acknowledgments Acknowledgments Arial®, Gill Sans®, Monotype®, and Times® are U.S. registered trademarks of The Monotype Corporation. CG Times is a product of Agfa Corporation based on Times New Roman under license from The Monotype Corporation plc., and scalable outlines are licensed from Agfa Division of Miles, Inc. GraphiteTM is a trademark of David Siegel. ITC Bookman® is under license from and a registered trademark of International Typeface Corporation. Lucida® is a U.S. registered trademark of Bigelow & Holmes, Inc. Microsoft® is a U.S. registered trademark of Microsoft Corporation. MilestonesTM is a trademark of The Monotype Corporation. PLTM is a trademark of Photolettering Inc. TrueTypeTM is a U.S. trademark of Apple Computer, Inc. Windows® is a registered trademark of Microsoft Corporation in the U.S. and other countries. Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. Printing History Edition 1, 1998 © Copyright 1998 by Hewlett-Packard Company Table of Contents Getting Started See the HP 2000C Setup Poster for instructions on setting up your printer. Section 1 ­ Printing Basics The Printer's Key Features . . . . . . . . . . . . . . . . . . . . . . . . .3 Understanding the Printer's Parts and Functions . . . . .6 Using Your Printer Driver Software . . . . . . . . . . . . . . . . .11 Selecting and Using Paper . . . . . . . . . . . . . . . . . . . . . . .17 Monitoring and Replacing Ink Cartridges . . . . . . . . . .25 Maintaining and Replacing Printheads . . . . . . . . . . . .29 Using Your Printer on a Network . . . . . . . . . . . . . . . . . .35 Section 2 ­ Problem Solving and Maintenance Troubleshooting Printing Problems . . . . . . . . . . . . . . .37 Section 3 ­ Support Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Ordering Parts and Accessories . . . . . . . . . . . . . . . . . .47 Section 4 ­ Specifications Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 Regulatory Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 The Printer's Key Features HP's Fastest Color InkJet Printer The HP 2000C Professional Series Color Printer delivers professional-quality documents and presentations faster than any color printer in its class. HP's Fastest Color InkJet Printer · · Prints black text up to 10 pages per minute. Prints color at twice the speed of other HP desktop printers. Brilliant, Photo-quality Color on any Paper with HP's PhotoREt II and ColorSmart II Technology · · PhotoREt II uses the smallest ink drop size to create more shades of color, smoother transitions between tones, and crisper-looking output. ColorSmart II technology automatically optimizes print settings and color output quality for all types of documents. Smart Printing Saves You Time and Money · · · The HP smart printing system provides status on ink levels, maximizes printing speed, controls and monitors print quality, and automatically senses transparencies. The HP 2000C is network-ready for small work groups. The optional HP 2000C Professional Series Accessory Paper Tray holds higher volumes of paper and expands the printer's paper capacity to 400 sheets for larger print jobs. With two media sources (IN tray and accessory paper tray), you can have access to two different media types at the same time. (See "Ordering Parts and Accessories" in this User's Guide for part numbers and ordering information). Section 1 Printing Basics 3 The Printer's Key Features Consistent Black and Color Print Quality with HP Printing Supplies Consistent Black and Color Print Quality with HP Printing Supplies HP printers, printheads, and ink cartridges are all part of the HP RealLife Imaging System ­ designed to work together to deliver professional print quality at exceptional speeds for results that are always clear, always sharp. The HP RealLife Imaging System gives you: · · · clear, crisp black text and sharp, vivid color on any kind of paper. photo-perfect color images on HP special papers and film. a modular ink delivery system, featuring separate ink cartridges and printheads, which provides consistently superior print quality and a lower cost per page. Ink Cartridges Each HP No. Ink Cartridge is a self-contained, plug-in ink supply, separate from the printhead. The four ink cartridges never need maintenance, and are individually replaceable, so no ink is wasted. Black ink cartridges are also available in a large size (74 ml) to give you even greater value. Built-in smart chips on all ink cartridges enable the printer to alert you when ink levels are low. 4 Section 1 Printing Basics The Printer's Key Features Consistent Black and Color Print Quality with HP Printing Supplies Printheads Each HP No. Printhead is a sophisticated ink delivery device, based on HP's industry-leading inkjet technology. The four individually replaceable printheads are engineered to last through many ink cartridges, and will continue to provide excellent printing results even when ink levels are low. Built-in smart chips on all printheads fine-tune ink drop size and volume, for exceptionally refined print quality on all types of papers. NOTE: Your HP selection number takes the guesswork out of replacing HP ink cartridges and printheads. Your printer will alert you when you need to replace an ink cartridge; just remember what color ink you need, and look for HP No. to match your HP printing supplies automatically with your HP 2000C printer. Section 1 Printing Basics 5 Understanding the Printer's Parts and Functions Printer Parts and Functions Printhead Latch (purple) Printhead Sockets Paper Supports Latch Tab (metal) Carriage Lock (purple) Printhead Access Cover Buttons: Power Pause/Cancel Print Resume Lights: Power (green) Attention (amber) Activity (green) Paper Width Adjuster Ink Cartridge Door Ink Cartridge Slots Paper Length Adjuster OUT Tray (removable) Single Envelope Slot and Width Adjuster IN Tray 6 Section 1 Printing Basics Understanding the Printer's Parts and Functions Printer Parts and Functions OUT Tray Receives paper as it comes out of the printer. The OUT tray can be repositioned to improve access to the IN tray, or it can be removed for maintenance tasks. Holds a single envelope for feeding into the printer. Slides to fit the width of the envelope. Support each printed page briefly, as it dries. Holds stacks of paper, envelopes, or transparencies. Slides left and right, out and in to fit the length of the paper in the IN tray. Slides to fit the width of the paper in the IN tray. Protects and provides access to the ink cartridges. Hold the black and color ink cartridges. Provides access to the printhead carriage. The printhead access cover must be closed for the printer to operate. Holds the black and color printheads in the printhead sockets. Hold the black and color printheads. Protects the printheads, which rest in the printhead sockets under the latch. The printhead latch includes a hook that catches on the carriage lock. Locks the printhead latch. The hook must be engaged in the lock for the printhead carriage to be able to move. Prevents the printhead latch from being opened when the printer is not turned on. Single Envelope Slot Envelope Width Adjuster Paper Supports IN Tray Paper Length Adjuster Paper Width Adjuster Ink Cartridge Door Ink Cartridge Slots Printhead Access Cover Printhead Carriage Printhead Sockets Printhead Latch (purple) Carriage Lock (purple) Latch Tab (metal) Section 1 Printing Basics 7 Understanding the Printer's Parts and Functions Printer Parts and Functions Printer Parts Power Button Button Functions Press once to turn the printer on and off. Also used to print a Sample page or Diagnostic Test page (see next page). Press once to pause printing. Press once to start printing (when printing has been paused). Press twice in rapid succession to cancel current print job. Pause/Cancel Print Resume Button Press once to resume printing after an Attention condition occurs (such as out of paper or printhead access cover open). Also used to print a Diagnostic Test page (see next page). Printer Lights Power Light (green) Indications Off indicates the printer is turned off or not receiving power. On indicates the printer is turned on and ready to print. Blinking indicates the printer is powering on or off. Off indicates normal printer operation. Blinking indicates a condition that requires operator intervention (such as out of paper or printer is paused). See the Troubleshooting tab in the HP 2000C Toolbox for details on diagnosing the condition. Attention Light (amber) Activity Light (green) Off indicates the printer is idle (waiting for a print job). Blinking indicates the printer is processing a print job. 8 Section 1 Printing Basics Understanding the Printer's Parts and Functions Printing a Sample Page or Diagnostic Test Page Using the Printer Buttons Printing a Sample Page or Diagnostic Test Page Using the Printer Buttons A Sample page is a page that demonstrates black and colored text, and graphics. The Diagnostic Test page includes information on the printer, built-in fonts, printheads, and ink cartridges. To print a Sample page 1 With the printer on (power light on), press and hold down the power button for 5 seconds, or until the page begins to print. Release the power button. 2 To print a Diagnostic Test page 1 2 3 With the printer on (power light on), press and hold down the power button. Press the resume Release the power button 5 times. button. Section 1 Printing Basics 9 Using Your Printer Driver Software Printer Software Components The printer software that comes with your HP 2000C printer makes printing from Windows-based programs faster and easier than ever. This section is an overview of the components and functions of your printer software. Printer Software Components The printer software includes the HP 2000C printer driver and the HP 2000C Toolbox. These two components work together to provide: · · · · status, attention, and error messages indicating the current state of the printer, ink cartridges, and printheads. tutorials for basic printing tasks. step-by-step troubleshooting. access to printer services to maintain printer performance. The HP 2000C printer software features HP's exclusive ColorSmart II technology that analyzes your documents and automatically adjusts the color settings to produce the best possible color output. ColorSmart II technology also provides: · · · enhanced Internet and multimedia printing that produces high-resolution images from lower-resolution screen images. sRGB color matching for consistent color output from screen to page. MMX compatibility for faster color processing. Section 1 Printing Basics 11 Using Your Printer Driver Software Selecting Your Printer Selecting Your Printer To use your HP 2000C printer, make sure it is selected as the default printer. To select your printer as the default printer­Windows 95 and Windows NT 4.0 1 2 3 Click Start, and then select Printers from the Settings menu. Click the icon for your HP 2000C printer to select it. From the File menu, select Set As Default, then close the window. In the Program Manager, open the Main program group. Double-click Control Panel to open it, then double-click Printers. Select your HP 2000C printer from the Installed Printers list, and then click Set As Default Printer. Click Close and exit the Control Panel. To select your printer as the default printer­Windows 3.1 1 2 3 4 12 Section 1 Printing Basics Using Your Printer Driver Software Using the HP 2000C Toolbox Using the HP 2000C Toolbox The HP 2000C Toolbox is a software utility that provides access to all the information you'll need when using your printer. Information is divided into four main categories: · · · · Printer Status ­ Provides information about the current working status of the printer and ink levels. How Do I? ­ Contains tutorials for basic printer tasks, such as replacing ink cartridges and printheads, or printing on a variety of paper types and sizes. Troubleshooting ­ Provides step-by-step problem solving for common printing problems. Services ­ Provides access to printer services, which include aligning and cleaning the printheads, printing a Diagnostic Test page, testing printer communication, balancing color, and printing a page showing current ink levels. To use the HP 2000C Toolbox, make sure the printer and computer are on. Always turn the printer on first. To open the HP 2000C Toolbox ­ Windows 95 and Windows NT 4.0 · · · Double-click the HP 2000C Toolbox icon in the bottom-right corner of the Windows Taskbar. From the Start menu, choose Programs. Then, choose HP 2000C Utilities, then HP 2000C Toolbox. Double-click the HP 2000C Toolbox icon in the HP 2000C Utilities Program Group. Or To open the HP 2000C Toolbox ­ Windows 3.1 Section 1 Printing Basics 13 Using Your Printer Driver Software Changing Print Settings Changing Print Settings The basic print settings you will need are usually selected within your software program. These settings include the number of copies, paper size, and page orientation. To get to HP's Print Settings dialog box, see the topic "Change Print Settings" on the How Do I? tab in the HP 2000C Toolbox. Selecting Custom HP Print Settings HP's Print Settings dialog box allows you to select settings that are not provided by the software program. The Setup tab contains the following options: · · · · Print Quality ­ Use to select the level of print quality (Best, Normal, and EconoFast). Paper Size ­ Use to select the size of paper you have loaded in your printer. Paper Type ­ Use to select the setting that matches the type of paper or media that you are printing on, such as plain paper, transparencies, or special HP papers. Paper Source ­ Use to select between the IN tray and the optional accessory paper tray as the paper source, or to choose which source is used first when both trays are used for a print job. Two-sided Printing ­ Use to print on both sides of the paper. Pages Per Sheet ­ Use to print 1, 2, or 4 pages on each sheet of paper. Poster Printing ­ Use to print a single-page document onto 4, 9, or 16 sheets of paper, which can be pasted together to form one poster-size document. The Features tab contains the following options: · · · 14 Section 1 Printing Basics Using Your Printer Driver Software Changing Print Settings · Orientation ­ Use to select the direction in which information is printed on a page. Portrait prints across the width of the page, letter style. Landscape prints across the length of the page, spreadsheet style. Ordered Printing ­ Use to print the pages of your document in reverse order (last page first). Copies ­ Use to select the number of copies you wish to print. Automatic ­ Select this option to allow ColorSmart II technology to provide the best print quality and intensity settings for every individual area on the printed page. This is the recommended setting for all documents. Manual ­ Use to manually adjust the intensity settings for the whole document. Print in Grayscale ­ Use to print color documents in shades of gray for better photocopying results. Align the Printheads ­ The HP 2000C printer automatically aligns the printheads to continually provide the best print quality. Do not use this option unless directed by a specific troubleshooting procedure. Clean the Printheads ­ Select this option when print quality has noticeably decreased, or when troubleshooting instructions recommend doing so. Print a Test Page ­ Select this option to verify that the printer is working properly, and that the printer connection meets minimum standards. Test Printer Communication ­ Select this option to test the communication status between the printer and computer. Calibrate Color ­ Use to balance printed color tints. Do not perform a color calibration unless directed by a specific troubleshooting procedure. · · · The Color tab contains the following options: · · · The Services tab contains the following options: · · · · Section 1 Printing Basics 15 Selecting and Using Paper Paper Recommendations The HP 2000C printer works well with most plain photocopy paper, postcards, index cards, transparencies, envelopes, and labels, and will print on 100% recycled papers that comply with DIN 19 309. For best results, use HP Premium and Deluxe papers and transparencies. Paper Recommendations Your HP 2000C printer is designed to work well on most common office paper types and with quality 25% cotton bond paper. Because your printer uses ink to produce an image, paper that accepts ink well produces the best results. It is best to test a variety of paper types before buying large quantities. Find a paper type that works well and is easy to purchase. HP Premium papers are designed for the best-quality results. Tips for Selecting Paper · · · · · · Always use paper that conforms with those listed under "Recommended Media Weight and Sizes," near the end of the Printer Specifications section of this User's Guide. Test a sample of a particular paper to ensure that it is compatible with the printer and produces acceptable print quality before purchasing large quantities. Do not use damaged, curled, or wrinkled media. Do not use paper with cutouts or perforations. Do not use paper that is too thin, has a slick texture, or "stretches" easily. It can feed improperly through the printer's paper path. Do not use multiple-part forms. Avoid using paper that is heavily textured or embossed. It often does not accept ink well and can cause poorly filled graphics or text. Section 1 Printing Basics 17 Selecting and Using Paper HP Special Media NOTE: For information on printing on both sides of the page, HP Premium papers, labels, custom-sized paper, cards, single and multiple envelopes, and printing booklets, see the topic "Print on a Variety of Paper Types and Sizes" on the How Do I? tab in the HP 2000C Toolbox. You also may want to look for printing-related topics in the HP 2000C Toolbox index. Tips for Using Paper · · · · Load only one paper type at a time into the IN tray or accessory paper tray. Before inserting a stack of paper into the IN tray or the accessory paper tray, tap the edges on a flat surface to even it out. Always insert paper print side down, with the right edge of the paper aligned against the right edge of the IN tray or accessory paper tray. Do not load a stack of more than 150 sheets (5/8 in. or 16 mm thick) of paper into the IN tray at one time. For the HP 2000C Professional Series Accessory Paper Tray, do not load a stack of more than 250 sheets (1 in. or 26 mm thick) of paper at one time. HP Special Media HP offers a wide variety of special media designed to produce exceptional black and color print quality on all your printed documents. Use these HP papers when you want the most vivid color and the sharpest text. HP Bright White InkJet Paper HP Bright White InkJet Paper is an excellent common paper type for everyday use with your HP 2000C printer. It is available from most office supply stores at prices comparable to other standard paper choices. HP Premium InkJet Paper Use HP Premium InkJet Paper for printing presentations, final copies of important documents, charts, and graphs. HP Premium InkJet Paper gives you sharper, brighter colors and superior black text compared to plain paper. 18 Section 1 Printing Basics Selecting and Using Paper HP Special Media HP Premium InkJet Heavyweight Paper This heavyweight matte paper is coated on both sides for sharp, vivid, two-sided printing. HP Premium InkJet Heavyweight Paper produces high-resolution color images on a sturdy, durable surface with near-photographic quality. Ideal for report covers, special presentations, brochures, mailers, and calendars. HP Photo Paper This heavyweight, double-sided paper is glossy on one side and matte on the other. It is ideal for creating photo projects. HP Premium Photo Paper Use HP Premium Photo Paper for printing photos with a glossy finish. HP Deluxe Photo Paper For the best flesh tones and true-to-life landscape colors, use HP Deluxe Photo Paper. Kodak Image Enhancements will be used only when HP Deluxe Photo Paper is selected in the HP Print Settings dialog box. HP Deluxe Photo Paper and Kodak Image Enhancements are specifically designed by HP and Kodak for your HP 2000C printer. HP Premium InkJet Transparency Film For best results, use HP Premium InkJet Transparency Film, which is specifically designed to work with your HP 2000C printer. The film coating on HP Premium InkJet Transparency Film has been specially designed to work with HP inks to give you crisp images and text, and faster drying times. Section 1 Printing Basics 19 Selecting and Using Paper HP Special Media HP Premium InkJet Rapid-Dry Transparencies Specially formulated, this premium film is designed to make your color presentations vivid and even more impressive. This easy-to-use, easy-to-handle film won't jam your printer or printer-copier and will produce spectacular color and crisp, clean images, and text with inks that dry quickly without smudging. 20 Section 1 Printing Basics Selecting and Using Paper Basic Steps for Loading All Types of Media Basic Steps for Loading All Types of Media To load media in the IN tray 1 Adjust the print settings in your software program and the HP 2000C printer driver to match the paper type, size, and orientation of the paper you are using. (See the topic "Change Print Settings" on the How Do I? tab in the HP 2000C Toolbox). Slide the paper width adjuster to the left and slide the paper length adjuster out to make room for the paper, transparencies, or envelopes. 2 3 Place a stack (up to 5/8 in. or 16 mm thick) of paper, transparencies, or envelopes print side down in the IN tray with the right side of the stack against the right side of the tray, and push in the stack until it stops. The OUT tray can be lifted and clicked into a raised position while loading media. This is especially helpful when loading smaller media. Be sure to lower the tray before printing. 4 Readjust the paper width and length adjusters to fit snugly against the stack's edges without bending the media. Section 1 Printing Basics 21 Selecting and Using Paper To Load Media in the HP 2000C Professional Series Accessory Paper Tray To load media in the HP 2000C Professional Series Accessory Paper Tray 1 Adjust the print settings in your software program and the HP 2000C printer driver to match the paper type, size, and orientation of the paper you are using. (See the topic "Change Print Settings" on the How Do I? tab in the HP 2000C Toolbox). 2 Open the accessory paper tray cassette drawer by grasping its handle (left side) and pulling the drawer toward you. (The drawer can be completely removed). Slide the paper width adjuster to the left and slide the paper length adjuster out to make room for the stack of paper, transparencies, or envelopes. 3 4 Place a stack of paper, transparencies, or envelopes print side down in the tray with the right side of the stack against the right side of the tray. The accessory paper tray will hold up to 250 sheets of paper (a stack up to 1 in. or 26 mm thick). 22 Section 1 Printing Basics Selecting and Using Paper To Load Media in the HP 2000C Professional Series Accessory Paper Tray 5 Readjust the paper width and length adjusters to fit snugly against the stack's edges without bending the media. 6 Close the cassette drawer. If the drawer has been removed from the tray, rest the drawer on the same level surface as the tray, align the drawer to its opening, then push the drawer into the tray. Section 1 Printing Basics 23 Monitoring and Replacing Ink Cartridges Monitoring Ink Cartridges Monitoring Ink Cartridges Ink cartridges for the HP 2000C require no maintenance or cleaning. As long as each ink cartridge is inserted properly in its slot, the ink will flow correctly to the printheads. Because the printheads control the amount of ink transferred to the page, you will continue to see high-quality printing results, even when the ink levels are getting low. The printer software will notify you when an ink cartridge's ink level is low. You can also check the ink levels of all the ink cartridges to determine if an ink cartridge needs to be replaced. If an ink cartridge is empty, the printer will stop printing. To check ink cartridge ink levels 1 2 NOTE: Two-way communication between your printer and your computer lets your printer send status, attention, and error information to your computer. When two-way communication is not working, you can still check the ink levels of the ink cartridges using the HP 2000C Toolbox. Make sure the printer and the computer are on. (Always turn the printer on first). Open the HP 2000C Toolbox. For details, see "Using the HP 2000C Toolbox" in the "Using Your Printer Driver Software" section of this User's Guide. If two-way communication is working, the Status tab will display the current ink levels. If two-way communication is not working, click the button Print a Page Showing Ink Levels. 3 Section 1 Printing Basics 25 Monitoring and Replacing Ink Cartridges Replacing an Ink Cartridge Replacing an Ink Cartridge NOTE: Do not permanently remove an ink cartridge until you are ready to replace it. The printer will not print unless all ink cartridges are in place and contain sufficient ink levels. However, you can temporarily remove and reinsert an ink cartridge into its slot as part of a troubleshooting process. When an ink cartridge's ink level is getting low, the printer sends a message indicating that the ink cartridge needs to be replaced soon. You can also check the ink levels of all the ink cartridges to determine if an ink cartridge needs to be replaced. If an ink cartridge is empty, the printer will stop printing. The HP selection number on ink cartridges and printheads makes it easy for you to find the correct HP printing supplies for your HP 2000C printer. Determine the color of the ink cartridge you need, then make sure you purchase or order an HP No. Ink Cartridge in that color. See "Ordering Parts and Accessories" in this User's Guide for ink cartridge part numbers and ordering information. 1 2 Open the ink cartridge door (on the right side of the printer) to reveal the four ink cartridge slots. Grasp the top of the appropriate ink cartridge, and pull it up and out of its slot. Caution: Keep new and used ink cartridges out of the reach of children. 26 Section 1 Printing Basics Monitoring and Replacing Ink Cartridges Replacing an Ink Cartridge 3 Remove the new HP No. its package. Ink Cartridge from 4 Match the ink cartridge label color to the slot label color. Line up the arrows and insert the ink cartridge into its corresponding slot, pushing it down firmly. All ink cartridges must be correctly installed for the printer to operate. 5 Close the ink cartridge door. Section 1 Printing Basics 27 Maintaining and Replacing Printheads Maintaining Printheads Maintaining Printheads The printheads used in the HP 2000C are extremely durable and do not need to be replaced every time an ink cartridge is replaced. The printheads control the amount of ink transferred to the page, so you will continue to see high-quality printing results, even when the ink levels of the ink cartridges are getting low. You can get printhead status information by printing a Diagnostic Test page. This page will help you determine the current condition of your printheads. To print a Diagnostic Test page 1 2 3 NOTE: Two-way communication between your printer and your computer lets your printer send status, attention, and error information to your computer. When two-way communication is not working, you can still check the status of the printheads using the HP 2000C Toolbox. ATTENTION: With the printer on (power light on), press and hold down the power button. Press the resume Release the power button 5 times. button. When turning off your printer, always use the power button on the printer rather than unplugging it or switching off a power strip. Whenever you turn off the power, the printhead carriage returns to its "home" position, which prevents the printheads from drying out. Section 1 Printing Basics 29 Maintaining and Replacing Printheads Maintaining Printheads NOTE: Do not clean a printhead unnecessarily, as this wastes ink and shortens the life of the printhead. If you notice a decline in print quality, such as lines or dots missing from printed text or graphics, it does not mean that your ink cartridges have low ink levels. It may be an indication that your printheads need to be cleaned. To clean the printheads 1 Open the HP 2000C Toolbox. For details, see "Using the HP 2000C Toolbox" in the "Using Your Printer Driver Software" section of this User's Guide. Click the Services tab. Select Clean the Printheads, and follow the instructions on your computer screen. 2 3 Replacing a Printhead NOTE: Do not permanently remove a printhead until you are ready to replace it. The printer will not print unless all printheads are in place and in good working condition. However, you can temporarily remove and reinsert a printhead into its socket as part of a troubleshooting process. The HP selection number on ink cartridges and printheads makes it easy for you to find the correct HP printing supplies for your HP 2000C printer. Determine the color of the printhead you need, then make sure you purchase or order an HP No. Printhead for that color. See "Ordering Parts and Accessories" in this User's Guide for printhead part numbers and ordering information. 30 Section 1 Printing Basics Maintaining and Replacing Printheads Replacing a Printhead 1 Make sure the printer power is on. 2 Open the ink cartridge door, then lift and remove the printhead access cover (on the right side of the printer). The attention light flashes while the cover is open. The metal printhead latch tab prevents the printhead latch from being opened when the printer is not turned on. 3 Open the printhead latch. a) Lift the purple printhead latch, then pull the latch forward and down to release the latch hook from the purple carriage lock. b) Push and lift the latch toward the back of the printer so the printheads are completely revealed. The latch should rest on the back of the printer. B C M Y B C M Y Section 1 Printing Basics 31 Maintaining and Replacing Printheads Replacing a Printhead B 4 C M Y Grasp the top of the used printhead by its handle, and pull it up and out of its socket. B C M Y Caution: Keep new and used printheads out of the reach of children. 5 Remove the new HP No. Printhead from its package and hold it by its colored handle. Being careful not to touch the gold-colored metallic strip on the printhead, gently remove the transparent protective tape covering the electrical contacts and ink nozzles. 6 B Holding the printhead by its handle, match the printhead label color to the socket label color. The ink connector pin should be positioned toward the front of the printer. Insert the printhead into its socket, pushing it down firmly. Then, lower its handle back to the flat position. C M Y B C M Y All four printheads must be correctly installed for the printer to operate. 32 Section 1 Printing Basics Maintaining and Replacing Printheads Replacing a Printhead 7 Close the purple printhead latch. Be sure that the hook on the printhead latch catches the purple carriage lock. The carriage lock must be engaged in order for the printhead carriage to move into its operational position. 8 Replace the printhead access cover. Align the back first, then lower the rest of the cover down. Snap the cover in place and close the ink cartridge door. The printhead carriage returns to its "home" position, and the attention light stops flashing when the cover is closed. Section 1 Printing Basics 33 Using Your Printer on a Network Network-Connect If you work in a network environment, you can connect the HP 2000C printer to your network. The printer can be attached directly to the network via an external print server (network-connect) or connected to a personal computer (locally shared). Network-Connect (recommended) In this configuration, the printer connects to the network via direct attachment to an external print server such as an HP JetDirect 300X. This configuration provides increased performance, location flexibility, and better printer status information. Locally Shared In the locally shared configuration, the printer is connected directly to the parallel port of a selected computer on the network. The printer can then be shared by other users on the network through the Windows operating system. The advantages of a locally shared printer are relatively easy installation and low cost, since no additional hardware or software is required. The disadvantages of a locally shared printer involve decreased performance, limited printer status information, and less flexibility in locating the printer. Also, the host computer may slow down while handling print jobs, and print jobs may be delayed for other users. Finally, if the host computer is turned off or rebooted, print jobs may be lost or not printed. Setting Up Your Printer on a Network For detailed information on setting up your printer on a network, go to the index of the HP 2000C Toolbox, under the topic "Printing on a Network." Section 1 Printing Basics 35 Troubleshooting Printing Problems Using the HP 2000C Toolbox for Troubleshooting Your HP 2000C printer and printer driver software have been designed to work together to enable you to print documents easily and efficiently. If a printing problem does occur, and two-way communication between your printer and computer (or network) is working, you will receive a help message on your computer screen. Using the HP 2000C Toolbox for Troubleshooting If a printing problem occurs and you don't receive an on-screen help message, you can use the online troubleshooting feature built into the HP 2000C Toolbox. In the Toolbox, click the Troubleshooting tab. The troubleshooting information in the HP 2000C Toolbox is designed to help you diagnose and solve most of the common printing problems that can occur. To use the troubleshooting feature in the HP 2000C Toolbox 1 Open the HP 2000C Toolbox. To open the HP 2000C Toolbox: Windows 95 and Windows NT 4.0 · Or Double-click the HP 2000C Toolbox icon in the bottom-right corner of the Windows Taskbar. From the Start Menu, choose Programs. Then, choose HP 2000C Utilities, then HP 2000C Toolbox. Windows 3.1 Double-click the HP 2000C Toolbox icon in the HP 2000C Utilities Program Group. · · 2 Click the Troubleshooting tab, then follow the instructions on your computer screen. Section 2 Problem Solving and Maintenance 37 Troubleshooting Printing Problems Printing a Diagnostic Test Page Printing a Diagnostic Test Page The Diagnostic Test page is a useful tool for checking printer status. The test page includes information on the printer, built-in fonts, printheads, and ink cartridges. To print a Diagnostic Test page 1 2 3 With the printer on (power light on), press and hold down the power button. Press the resume Release the power button 5 times. button. Testing Two-way Communication If you are not sure whether two-way communication is working, you can test it using the HP 2000C Toolbox. To test two-way communication 1 2 Make sure the printer and computer are on. (Always turn the printer on first). Open the HP 2000C Toolbox. For details, see "Using the HP 2000C Toolbox" in the "Using Your Printer Driver Software" section of this User's Guide. Click the Services tab, then click Test Printer Communication. Follow the instructions on your computer screen. 3 38 Section 2 Problem Solving and Maintenance Troubleshooting Printing Problems Clearing Paper Jams Clearing Paper Jams To clear a paper jam in the IN or OUT tray 1 Remove all paper from the IN and OUT tray. Remove the OUT tray by lifting it up halfway, then pulling it out. If the paper is stuck somewhere between the IN and OUT trays, pull one end of the paper with steady force. If the paper is caught underneath the top cover, reach your hand under the cover to grasp the wadded paper and pull it out. 2 3 4 Verify that all scraps of paper are removed from the paper path and look for any other obstructions along the paper path. To clear a paper jam in the HP2000C Professional Series Accessory Paper Tray 1 2 Lift the printer off the accessory paper tray and set the printer down on its side. Remove the paper from the input slot on the bottom of the printer, or from the output slot on the top of the tray. Replace the printer on top of the accessory paper tray. 3 Section 2 Problem Solving and Maintenance 39 Troubleshooting Printing Problems Information on Other Printing Problems Information on Other Printing Problems For troubleshooting information, always go to the Troubleshooting tab in the HP 2000C Toolbox. If you are not able to solve your printing problem using the Troubleshoot feature in the HP 2000C Toolbox, see the "Customer Support" section in this User's Guide. 40 Section 2 Problem Solving and Maintenance Customer Support Using the HP 2000C Toolbox for Troubleshooting If you encounter a printing problem, or have questions about how your printer works, HP offers several options for getting assistance. Using the HP 2000C Toolbox for Troubleshooting If you have specific printing problems, open the 2000C Toolbox and go to the Troubleshooting tab. Most common printing problems can be solved by following the step-by-step instructions provided in the Toolbox. For details on opening the Toolbox, see "Using the HP 2000C Toolbox" in the "Using Your Printer Driver Software" section of this User's Guide. Electronic Support For free help with your printer 24 hours a day, 7 days a week, use one of the following services: World Wide Web The fastest and most up-to-date technical support help for your printer is provided by HP at: http://hp2000c.com America Online & CompuServe America Online and CompuServe are both electronic information and communication services run by independent companies. The GO word (or keyword) for the Hewlett-Packard Forum is "HP." In these forums, you can ask or answer questions about HP products. Section 3 Support 41 Customer Support HP FIRST Fax Program HP FIRST Fax Program HP FIRST is a free service that allows you to get technical support documents via your fax machine. This program is available 24 hours a day, 7 days a week. Country North America U.S. & Canada Europe Austria Belgium (Dutch) Belgium (French) Denmark Finland France Germany Italy Netherlands Norway Portugal Spain Sweden Switzerland (French) Switzerland (German) United Kingdom Other European countries 0660.8128 0800.11906 0800.17043 800.10453 9800.13134 05.905900 0130810061 1678.59020 0800.22.2420 800.11319 800.313342 900.993.123 020.795.743 0800.55.1526 0800.55.1527 0800.960271 +31.20.681.5792 (800) 333-1917 Telephone Number 42 Section 3 Support Customer Support HP Customer Support Center Help HP Customer Support Center Help Your printer comes with a 90-day warranty for technical support and a 1-year warranty for repair. This means you will receive free phone support from HP if you have owned your printer for 90 days or less. HP will repair your printer for free if you have owned it for 1 year or less. After these warranty periods, you will be charged for support and for repairs. After the Warranty Period Technical Support ­ Call one of the numbers below if you have owned your printer for more than 90 days. Service & Repair ­ Call one of the numbers below if you have owned your printer for more than 1 year. Please be at your computer when you call and please have your printer's service ID# ready. To obtain your printer's service ID#, press and hold the power button and click the resume button 5 times. A test page showing the service ID# will print. Country North America U.S. (900) 555-1500 M-F, 6am to 10pm (MST) and Sat, 9am to 4pm (MST) You will be charged $2.50 per minute up to a maximum of $25. The charge will begin only when you are connected with a support technician. This fee will be charged to your Visa or MasterCard, so please have it available. Telephone Number Hours of Operation Canada (English) (800) 999-1148 M-F, 6am to 10pm (MST) and Sat, 9am to 4pm (MST) For calls from Canada, or for calls in the U.S. that you anticipate will be longer than 10 minutes, call this number. Canada (French) (905) 206-4383 M-F, 7am to 6pm (MST) The fee is $25 per call. The charge will begin only when you are connected with a support technician. This fee will be charged to your Visa or MasterCard, so please have it available. Europe Latin America Same number as during the warranty period. Same number as during the warranty period. Section 3 Support 43 Customer Support HP Customer Support Center Help During the Warranty Period Technical Support ­ Call one of the numbers below if you have owned your printer for less than 90 days. Service & Repair ­ Call one of the numbers below if you have owned your printer for less than 1 year. Please be at your computer when you call and please have your printer's service ID# ready. To obtain your printer's service ID#, press and hold the power button and click the resume button 5 times. A test page showing the service ID# will print. Country North America U.S. & Canada (English) Canada (French) Telephone Number (208) 323-2551 (905) 206-4383 06.60.63.86 02.626.88.06 02.626.88.07 42 (2) 471 7321 3929 4099 +44 171 512 52 02 0203 47 288 01 43 62 34 34 0180.52.58.143 36 (1) 252 4505 01 662 5525 02.2.641.0350 020.606.87.51 22 11 6299 48 22 37 50 65