User's Guide English HP 2000C Professional Series Color Printer Hewlett-Packard Limited Warranty Statement HP Product Duration of Limited Warranty Software 90 Days Ink Cartridges 90 Days Printheads 1 Year Printer and Related HP Hardware 1 Year Extent of Limited Warranty Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer. Customer is responsible for maintaining proof of date of purchase. For software products, HP's limited warranty applies only to a failure to execute programming instructions. HP does not warrant that the operation of any product will be uninterrupted or error free. HP's limited warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any: a. Improper or inadequate maintenance or modification; b. Software, interfacing, media, parts, or supplies not provided or supported by HP; or c. Operation outside the product's specifications. For HP printer products, the use of a non-HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of a non-HP or refilled ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage. If HP receives, during the applicable warranty period, notice of a defect in any software, media, or ink cartridge product which is covered by HP's warranty, HP shall replace the defective product. If HP receives, during the applicable warranty period, notice of a defect in any hardware product which is covered by HP's warranty, HP shall either repair or replace the defective product, at HP's option. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP's warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase price for the product. HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the product being replaced. HP's limited warranty is valid in any country where the covered HP product is distributed by HP except for the Middle-East, Africa, Argentina, Brazil, Mexico, Venezuela, and France's "Départements D'Outre-Mer"; for those excepted areas, the warranty is valid only in the country of purchase. Contracts for additional warranty services, such as on-site service, may be available for any authorized HP service facility where the listed HP product is distributed by HP or an authorized importer. B. Limitations of Warranty 1. TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THE HP PRODUCTS, AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. C. Limitations of Liability 1. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer's sole and exclusive remedies. 2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. D. Local Law 1. This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary from state to state in the United States, from province to province in Canada, and from country to country elsewhere in the world. 2. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty Statement may not apply to the customer. For example, some states in the United States, as well as some governments outside the United States (including provinces in Canada), may: a. Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer (e.g. the United Kingdom); b. Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or c. Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer cannot disclaim, or not allow limitations on the duration of implied warranties. 3. FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF HP PRODUCTS TO SUCH CUSTOMERS. A. 1. 2. 3. 4. 5. 6. 7. 8. 9. User's Guide English HP 2000C Professional Series Color Printer User's Guide Number C4530-90019 Printed in U.S.A. 1/98 Acknowledgments Acknowledgments Arial®, Gill Sans®, Monotype®, and Times® are U.S. registered trademarks of The Monotype Corporation. CG Times is a product of Agfa Corporation based on Times New Roman under license from The Monotype Corporation plc., and scalable outlines are licensed from Agfa Division of Miles, Inc. GraphiteTM is a trademark of David Siegel. ITC Bookman® is under license from and a registered trademark of International Typeface Corporation. Lucida® is a U.S. registered trademark of Bigelow & Holmes, Inc. Microsoft® is a U.S. registered trademark of Microsoft Corporation. MilestonesTM is a trademark of The Monotype Corporation. PLTM is a trademark of Photolettering Inc. TrueTypeTM is a U.S. trademark of Apple Computer, Inc. Windows® is a registered trademark of Microsoft Corporation in the U.S. and other countries. Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. Printing History Edition 1, 1998 © Copyright 1998 by Hewlett-Packard Company Table of Contents Getting Started See the HP 2000C Setup Poster for instructions on setting up your printer. Section 1 ­ Printing Basics The Printer's Key Features . . . . . . . . . . . . . . . . . . . . . . . . .3 Understanding the Printer's Parts and Functions . . . . .6 Using Your Printer Driver Software . . . . . . . . . . . . . . . . .11 Selecting and Using Paper . . . . . . . . . . . . . . . . . . . . . . .17 Monitoring and Replacing Ink Cartridges . . . . . . . . . .25 Maintaining and Replacing Printheads . . . . . . . . . . . .29 Using Your Printer on a Network . . . . . . . . . . . . . . . . . .35 Section 2 ­ Problem Solving and Maintenance Troubleshooting Printing Problems . . . . . . . . . . . . . . .37 Section 3 ­ Support Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Ordering Parts and Accessories . . . . . . . . . . . . . . . . . .47 Section 4 ­ Specifications Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 Regulatory Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 The Printer's Key Features HP's Fastest Color InkJet Printer The HP 2000C Professional Series Color Printer delivers professional-quality documents and presentations faster than any color printer in its class. HP's Fastest Color InkJet Printer · · Prints black text up to 10 pages per minute. Prints color at twice the speed of other HP desktop printers. Brilliant, Photo-quality Color on any Paper with HP's PhotoREt II and ColorSmart II Technology · · PhotoREt II uses the smallest ink drop size to create more shades of color, smoother transitions between tones, and crisper-looking output. ColorSmart II technology automatically optimizes print settings and color output quality for all types of documents. Smart Printing Saves You Time and Money · · · The HP smart printing system provides status on ink levels, maximizes printing speed, controls and monitors print quality, and automatically senses transparencies. The HP 2000C is network-ready for small work groups. The optional HP 2000C Professional Series Accessory Paper Tray holds higher volumes of paper and expands the printer's paper capacity to 400 sheets for larger print jobs. With two media sources (IN tray and accessory paper tray), you can have access to two different media types at the same time. (See "Ordering Parts and Accessories" in this User's Guide for part numbers and ordering information). Section 1 Printing Basics 3 The Printer's Key Features Consistent Black and Color Print Quality with HP Printing Supplies Consistent Black and Color Print Quality with HP Printing Supplies HP printers, printheads, and ink cartridges are all part of the HP RealLife Imaging System ­ designed to work together to deliver professional print quality at exceptional speeds for results that are always clear, always sharp. The HP RealLife Imaging System gives you: · · · clear, crisp black text and sharp, vivid color on any kind of paper. photo-perfect color images on HP special papers and film. a modular ink delivery system, featuring separate ink cartridges and printheads, which provides consistently superior print quality and a lower cost per page. Ink Cartridges Each HP No. Ink Cartridge is a self-contained, plug-in ink supply, separate from the printhead. The four ink cartridges never need maintenance, and are individually replaceable, so no ink is wasted. Black ink cartridges are also available in a large size (74 ml) to give you even greater value. Built-in smart chips on all ink cartridges enable the printer to alert you when ink levels are low. 4 Section 1 Printing Basics The Printer's Key Features Consistent Black and Color Print Quality with HP Printing Supplies Printheads Each HP No. Printhead is a sophisticated ink delivery device, based on HP's industry-leading inkjet technology. The four individually replaceable printheads are engineered to last through many ink cartridges, and will continue to provide excellent printing results even when ink levels are low. Built-in smart chips on all printheads fine-tune ink drop size and volume, for exceptionally refined print quality on all types of papers. NOTE: Your HP selection number takes the guesswork out of replacing HP ink cartridges and printheads. Your printer will alert you when you need to replace an ink cartridge; just remember what color ink you need, and look for HP No. to match your HP printing supplies automatically with your HP 2000C printer. Section 1 Printing Basics 5 Understanding the Printer's Parts and Functions Printer Parts and Functions Printhead Latch (purple) Printhead Sockets Paper Supports Latch Tab (metal) Carriage Lock (purple) Printhead Access Cover Buttons: Power Pause/Cancel Print Resume Lights: Power (green) Attention (amber) Activity (green) Paper Width Adjuster Ink Cartridge Door Ink Cartridge Slots Paper Length Adjuster OUT Tray (removable) Single Envelope Slot and Width Adjuster IN Tray 6 Section 1 Printing Basics Understanding the Printer's Parts and Functions Printer Parts and Functions OUT Tray Receives paper as it comes out of the printer. The OUT tray can be repositioned to improve access to the IN tray, or it can be removed for maintenance tasks. Holds a single envelope for feeding into the printer. Slides to fit the width of the envelope. Support each printed page briefly, as it dries. Holds stacks of paper, envelopes, or transparencies. Slides left and right, out and in to fit the length of the paper in the IN tray. Slides to fit the width of the paper in the IN tray. Protects and provides access to the ink cartridges. Hold the black and color ink cartridges. Provides access to the printhead carriage. The printhead access cover must be closed for the printer to operate. Holds the black and color printheads in the printhead sockets. Hold the black and color printheads. Protects the printheads, which rest in the printhead sockets under the latch. The printhead latch includes a hook that catches on the carriage lock. Locks the printhead latch. T ...