HP Business Inkjet 1000 Series Printer User's Guide HP Business Inkjet 1000 Series Printer User's Guide First edition: 04/2005 Copyright Information © 2005 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Trademark Credits Microsoft®, Windows®, Windows NT®, and MS-DOS® are U.S. registered trademarks of Microsoft Corporation. UNIX® is a registered trademark of the Open Group. Novell® and NetWare® are registered trademarks of Novell Corporation. Pentium® is a registered trademark of Intel Corporation. Adobe® and Acrobat® are registered trademarks of Adobe Systems Incorporate. Safety Information Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock. 1. 2. 3. 4. 5. 6. 7. 8. 9. Read and understand all instructions in the documentation that comes with the printer. Use only a grounded electrical outlet when connecting this product to a power source. If you do not know whether the outlet is grounded, check with a qualified electrician. Observe all warnings and instructions marked on the product. Unplug this product from wall outlets before cleaning. Do not install or use this product near water, or when you are wet. Install the product securely on a stable surface. Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged. If the product does not operate normally, see Maintaining and troubleshooting. There are no user-serviceable parts inside. Refer servicing to qualified service personnel. Contents Finding other resources for product information . . . . . . . . . . . Learning about printer configurations . . . . . . . . . . . . . . . . . . Understanding the printer parts and functions. . . . . . . . . . . . . Connecting the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting directly using a USB cable (Windows). . . . . . . Sharing the printer on a locally shared network (Windows) Connecting directly using a USB cable (Mac OS) . . . . . . . USB printer sharing over an Ethernet network (Mac OS) . . . Uninstalling the printing system software . . . . . . . . . . . . . . . . Uninstalling software for Windows (all versions) . . . . . . . . Uninstalling software for the Mac OS . . . . . . . . . . . . . . . . Making copies of the software . . . . . . . . . . . . . . . . . . . . . . Installing other software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ......... 3 ......... 4 ......... 4 ......... 7 ......... 7 ......... 9 . . . . . . . . 10 . . . . . . . . 10 . . . . . . . . 11 . . . . . . . . 11 . . . . . . . . 11 . . . . . . . . 12 . . . . . . . . 12 Using the printer Selecting print media . . . . . . . . . . . . . . . . . . . . . . . . Understanding specifications for supported media . . Setting minimum margins . . . . . . . . . . . . . . . . . . . Loading media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printing using the PCL 3 printer driver . . . . . . . . . . . . . Changing printer settings. . . . . . . . . . . . . . . . . . . . . . Changing settings for Windows. . . . . . . . . . . . . . . Changing settings for the Mac OS . . . . . . . . . . . . . Performing printer tasks . . . . . . . . . . . . . . . . . . . . . . . Canceling a print job . . . . . . . . . . . . . . . . . . . . . . Printing on both sides (duplexing) . . . . . . . . . . . . . Performing manual duplexing . . . . . . . . . . . . . . . . Performing automatic duplexing . . . . . . . . . . . . . . Printing photographs . . . . . . . . . . . . . . . . . . . . . . Printing on special media . . . . . . . . . . . . . . . . . . . . . Printing on envelopes and cards . . . . . . . . . . . . . . Printing on transparencies. . . . . . . . . . . . . . . . . . . Printing on custom-size media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . . . . . . . . . . . . . . . . . . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . . . . . . . . . . . . . . . . . . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . . . . . . . . . . . . . . . . . . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . . . . . . . . . . . . . . . . . . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . . . . . . . . . . . . . . . . . . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . . . . . . . . . . . . . . . . . . ........ ........ ........ ........ ........ ........ ........ ........ ........ ........ ........ ........ ........ ........ ........ ........ ........ ........ 13 14 15 17 18 19 19 20 21 21 21 22 23 24 25 25 26 27 Using diagnostic tools Using the Toolbox. . . . . . Printer Status tab . . . Information tab . . . . . Printer Services tab . . Using HP Instant Support . Using myPrintMileage . . . Using the HP Inkjet Utility. Using HP Web Jetadmin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ... ... ... ... ... ... ... ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 29 30 30 31 31 32 33 Maintaining and troubleshooting Maintaining ink cartridges and printheads . Replacing ink cartridges . . . . . . . . . . . Checking the printheads . . . . . . . . . . . Cleaning the printheads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 35 37 37 1 Contents Contents Getting started Cleaning the printhead contacts . . . . . . . . . . . Aligning the printheads . . . . . . . . . . . . . . . . Replacing the printheads . . . . . . . . . . . . . . . . Calibrating color . . . . . . . . . . . . . . . . . . . . . . . . Clearing jams . . . . . . . . . . . . . . . . . . . . . . . . . . Starting troubleshooting . . . . . . . . . . . . . . . . . . . Printing a configuration page . . . . . . . . . . . . . . . Resolving printer problems . . . . . . . . . . . . . . . . . Printer shuts down unexpectedly . . . . . . . . . . . Printer is not responding (nothing prints) . . . . . All lights are blinking . . . . . . . . . . . . . . . . . . Printer takes a long time to print . . . . . . . . . . . Resolving printing problems . . . . . . . . . . . . . . . . A blank page printed . . . . . . . . . . . . . . . . . . Something on the page is missing or incorrect . Placement of the text or graphics is wrong . . . . Poor print quality . . . . . . . . . . . . . . . . . . . . . Resolving paper-feed problems . . . . . . . . . . . . . . Tray cannot be inserted . . . . . . . . . . . . . . . . Another paper-feed problem is occurring . . . . Troubleshooting installation issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . . . . . . . . . . . . . . . . . . . . . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . . . . . . . . . . . . . . . . . . . . . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . . . . . . . . . . . . . . . . . . . . . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . . . . . . . . . . . . . . . . . . . . . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . . . . . . . . . . . . . . . . . . . . . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . . . . . . . . . . . . . . . . . . . . . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ........ ........ ........ ........ ........ ........ ........ ........ ........ ........ ........ ........ ........ ........ ........ ........ ........ ........ ........ ........ ........ 39 41 42 43 44 46 47 48 48 48 49 49 50 50 50 51 51 55 55 55 56 Printer lights reference HP supplies and accessories Ordering printing supplies through the Toolbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Finding accessory part numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Finding supplies part numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Support and warranty Toolbox . . . . . . . . . . . . . . . . . . . . . . . . . HP Instant Support . . . . . . . . . . . . . . . . . . Web . . . . . . . . . . . . . . . . . . . . . . . . . . . Obtaining HP telephone support . . . . . . . . Before you call . . . . . . . . . . . . . . . . . . Telephone support numbers . . . . . . . . . Hewlett-Packard limited warranty statement. . . . . . . . .. .. .. .. .. .. .. .. .. .. .. .. .. .. . . . . . . . .. .. .. .. .. .. .. .. .. .. .. .. .. .. . . . . . . . .. .. .. .. .. .. .. . . . . . . . .. .. .. .. .. .. .. .. .. .. .. .. .. .. . . . . . . . .. .. .. .. .. .. .. .. .. .. .. .. .. .. . . . . . . . .. .. .. .. .. .. .. . . . . . . . .. .. .. .. .. .. .. .. .. .. .. .. .. .. . . . . . . . .. .. .. .. .. .. .. ........ ........ ........ ........ ........ ........ ........ .. .. .. .. .. .. .. 69 69 69 70 70 71 75 Printer specifications Regulatory information FCC statement. . . . . . . . . . . . . . . . . . EMI statement (Korea) . . . . . . . . . . . . VCCI statement (Japan) . . . . . . . . . . . Regulatory model number . . . . . . . . . . Power cord statement . . . . . . . . . . . . . LED classification . . . . . . . . . . . . . . . . Environmental sustainability program . . Reduction and elimination . . . . . . . Power consumption . . . . . . . . . . . . Hazardous materials . . . . . . . . . . . Material safety data sheets . . . . . . Recycling. . . . . . . . . . . . . . . . . . . Declaration of conformity . . . . . . . . . . . . . . . . . . . . . . . .. .. .. .. .. .. .. .. .. .. .. .. .. . . . . . . . . . . . . . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . . . . . . . . . . . . . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . . . . . . . . . . . . . .. .. .. .. .. .. .. .. .. .. .. .. .. . . . . . . . . . . . . . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . . . . . . . . . . . . . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . . . . . . . . . . . . . .. .. .. .. .. .. .. .. .. .. .. .. .. . . . . . . . . . . . . . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. . . . . . . . . . . . . . .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. .. ..... ...