HP CD-Writer Music 8270e user's guide HP CD-Writer Music User's Guide Copyright 1999. Hewlett-Packard Company. All rights reserved. Hewlett-Packard is a registered trademark of the Hewlett-Packard Company. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Names of products mentioned herein are used for identification purposes only and may be trademarks and/or registered trademarks of their respective company. ii Laser Safety This unit employs a laser. Do not remove the cover or attempt to service this device due to the possibility of eye damage. CAUTION Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous laser radiation exposure. Contains: Class 1 Laser Product Innehåller: Klass 1 Laserapparat Sisältää: Luokan 1 Laserlaite Enhält: Klasse 1 Laser-Produkt DANGER: INVISIBLE LASER RADIATION WHEN OPEN. AVOID DIRECT EXPOSURE TO BEAM. DANGER: RADIATIONS INVISIBLES DU LASER EN CAS D'OUVERTURE. EVITER TOUT EXPOSITION DIRECTE AU FAISCEAU. VORSICHT: UNSICHTBARE LASERSTRAHLUNG, WENN ABDECKUNG GEÖFFNET. NICHT DEM STRAHL AUSSETZEN. ADVARSEL: USYNLIG LASERSTRÅLING VED ÅBNING. UNDGÅ UDS/ETTELSE FOR STRÅLING. ADVARSEL: USYNLIG LASERSTRÅLING NÅR DEKSEL ÅPNES. UNNGÅ EKSPONERING FOR STRÅLEN. VARNING: OSYNLIG LASERSTRÅLNING NÄR DENNA DEL ÄR ÖPPNAD. STRÅLEN ÄR FARLIG. VARO! NÄKYMÄTÖN AVATTAESSA OLET ALTTIINA LASERSÄTEILYLLE. ÄLÄ KATSO SÄTEESEN. iii Table of Contents Contents of the Electronic User's Guide . . . . . . . . . . . . . . . . . . . . . . . . . iv About USB Drives Device Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Using the Right Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Choosing a Hub . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Reconnecting the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Solving Installation Problems Things to Try First . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Customer Support Sonic Foundry Music Jukebox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Neato CD-Labeler. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 HP Customer Care Online www.hpcdwriter.com . . . . . . . . . . . . . . . . . . . 8 Your Local Reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 HP Customer Care by Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Before You Call HP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 HP Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Returning a Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 iv Contents of the Electronic User's Guide Contents of the Electronic User's Guide Additional information is available in the electronic User's Guide. To view this online documentation click Start on the taskbar, point to Programs, HP CD-Writer Music, Information, and select User's Guide. You can view this information through your web browser. The User's Guide provides information on the following topics: I I I I I I I Making Music CDs CD Care Troubleshooting Product Specifications Warranty Regulatory Information How to Reach Us About USB Drives Device Performance USB (Universal Serial Bus) devices such as your new HP CD Writer Music are so easy to disconnect and reconnect that you may want to use other devices of this type. The information below can help you maintain the CD-Writer's performance when other USB devices are connected to your computer. Fast USB devices connected to your computer (such as the CD Writer Music, scanners, printers and speakers) work well as long as they are used one at a time. However, there is a drastic reduction in performance when two or more of these devices are used simultaneously. Typically, slow USB devices connected to your computer (such as mice, keyboards, and joysticks) do not decrease the performance of other slow USB devices. They can, however, affect the performance of fast devices when a slow and a fast device are used simultaneously. Using the Right Cable The USB cable shipped with the CD Writer Music is a high-quality cable. Do not replace it with other cables or use cable extenders. Using lower quality cables could adversely affect drive performance. Choosing a Hub A hub allows you to connect multiple USB devices to your computer. To operate properly, the CD Writer Music requires a self-powered (also known as active) hub. This type of hub ensures that all the devices on the hub receive the necessary power. 1 2 Reconnecting the Drive Reconnecting the Drive Once you have installed the drivers for the CD Writer Music you can connect or disconnect the drive at any time. Windows will recognize the device and load the drivers. It is not necessary to restart Windows to reconnect your drive. Solving Installation Problems If you need further assistance after reviewing this chapter, call the appropriate telephone number from the list beginning on page 7. Things to Try First Try the following suggestions if the CD-Writer Music does not appear under Windows Explorer once you have completed the installation. If the problem persists, see the Troubleshooting section below. I I I Make sure the computer is plugged in and that each device has power. Turn off the computer's power, wait 20 seconds, then turn it on again. Disconnect and then reconnect the CD-Writer Music's power cable. This might fix a faulty connection. Disconnect and then reconnect the USB data cable. Run the HP CD-DVD Toolbox (only available in English) to get troubleshooting help. Click the Start button on your taskbar, select Programs, HP CD-Writer Music, and click HP CD-DVD Toolbox. I I Troubleshooting Ejecting a Stuck CD. You can eject a stuck CD even when your drive's power is off. Use this procedure only if the normal eject functions do not work! I Straighten a standard paper clip. 3 4 Troubleshooting I Insert one end of the straightened paper clip into the emergency eject pinhole on the front panel of the drive. Apply steady, gentle pressure until the drive door begins to open. Gently pull the drive door open and remove the CD. If you cannot open the tray, unplug the CD-Writer Plus' power cable, plug it in again, and repeat the steps above. I I I Make sure the CD-Writer Music is receiving power. I Check that the CD-Writer Music has power by pressing the Eject button on the front of the drive to open and close the CD tray. If the drive is not receiving power, check that a power supply is plugged into the rear of the drive. Then make sure the power supply is connected to a wall outlet or power strip. Make sure the wall outlet or power strip you are using has power. I I Check the USB data cable I Unplug the USB data cable that goes from the CD-Writer Music to the computer at both ends and reconnect it. Check the USB data cable for any signs of physical damage. Replace the USB cable with the one provided with your drive if you are not already using it. If you have another USB data cable that you know is working, swap cables to make sure you do not have a bad cable. If you are using a USB hub, try connecting the CD-Writer Music directly to the USB connector on the computer instead of through the hub. I I I I Make sure the USB port is enabled I If the Add New Hardware Wizard did not appear when you connected the CD-Writer Music to the computer, your USB port may not be enabled. Right click My Computer, choose Properties, and select the Device Manager tab. Look for the Universal serial bus controller in the Device Manager. If the Universal serial bus controller option does not appear, insert the driver diskette in the floppy drive, click Start on the taskbar, select Run, type A:\usbhelp, and click OK. If this program can not enable your USB port you can enable it from your computer's BIOS. Troubleshooting 5 See your computer's manual for instructions or call your computer dealer. Reinstall the drivers if necessary You may need to reinstall the drivers if for any reason the driver installation was not completed. For example, if the Add New Hardware Wizard did not find the drivers or the Wizard was cancelled. I Disconnect and reconnect the USB data cable from the back of the computer. If the Add New Hardware Wizard appears on the screen, reinstall the drivers. Accept the recommended option that searches for the best driver, and then select the floppy drive as the location to search for the drivers. Make sure the Drivers diskette provided with the CDWriter Music is in the floppy drive. I If reconnecting the USB data cable has no effect, click Start on the taskbar, select Settings and then Control Panel. Double-click on Add New Hardware. If the HP USB CD-Writer Music is among the devices that Windows finds, select it and click Next. After clicking Finish on the following screen the HP USB CD-Writer Music Properties screen will appear. Click on Reinstall Driver. Accept the recommended option that searches for the best driver, and then select the floppy drive as the location to search for the drivers. Make sure the Drivers diskette provided with the CD-Writer Music is in the floppy drive. Make sure you are using a self-powered hub I If you are using a USB hub make sure it is of the self-powered type and that it is connected both to a power source and to the computer. Make sure your computer meets the minimum system requirements I Does your computer meet the minimum system requirements? (See Minimum System Requirements in the electronic User's Guide or on the box.) Check the Readme file, the electronic User's Guide, and online information resources I Check the Readme file that came with the CD-Writer Music drive. To view the Readme file, click the Start button on your taskbar, select 6 Troubleshooting Programs, HP CD-Writer Music, Information, and select Readme. I The electronic User's Guide contains additional troubleshooting information. To view the User's Guide click the Start button on your taskbar, select Programs, HP CD-Writer Music, Information, and select User's Guide. Visit the HP CD-Writer web site at http://www.hpcdwriter.com and click on Technical Support to get immediate access to a wealth of up-to-date information 24 hours a day, seven days a week. I Customer Support Sonic Foundry Music Jukebox Email . . . . . . . . . . . . . . . . . . . . . . . support@sonicfoundry.com U.S., Canada & Latin America Direct Technical Support . . . . . . . . . . . . . . . . . . (608) 256-5555 8:00 AM - 7:00PM Central Time Monday through Friday Europe European Center in Amsterdam . . +31 (20) 581-9868 (English) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . +31 (20) 581-9869 (Dutch) . . . . . . . . . . . . . . . . . . . . . . . . . . . . +31 (20) 581-9870 (French) . . . . . . . . . . . . . . . . . . . . . . . . . . . +31 (20) 581-9871 (German) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . +31 (20) 581-9872 (Italian) . . . . . . . . . . . . . . . . . . . . . . . . . . . +31 (20) 581-9873 (Spanish) . . . . . . . . . . . . . . . . . . . . . . . . . +31 (20) 581-9874 (Portuguese) . . . . . . . . . . . . . . . . . . . . . . . . . . . +31 (20) 581-9875 (Swedish) 09:00 - 18:00 CET Monday through Friday Neato CD-Labeler Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . none at this time Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . http://www.neato.com U.S. & Canada (English only) Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (203) 466-5215 Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (203) 468-5010 8:30AM-7:00PM Eastern Time Monday through Friday 7 8 HP Customer Care Online www.hpcdwriter.com Europe (English, French & German) Telephone . . . . . . . . . . . . . . . . . . . . . . (44) (011) 1895 638555 Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . (44) (011) 1895 639955 9AM - 5:30PM GMT Monday through Friday HP Customer Care Online www.hpcdwriter.com Visit the HP CD-Writer web site at http://www.hpcdwriter.com and click on Technical Support to get immediate access to a wealth of up-todate information 24 hours a day, seven days a week. You will find troubleshooting documents, maintenance and efficiency tips, ideas for using your products and much more. Your Local Reseller If you need help with your drive, your local reseller has the latest information regarding HP products and services and can provide support under HP's comprehensive menu of reseller services ...