8500, 8500 N, 8500 DN Printer English Take a look at all HP Support has to offer! Thank you for your purchase. Along with your product, you receive a variety of support services from Hewlett-Packard and our support partners designed to give you the results you need, quickly and professionally. Online Services: for 24-hour World Wide Web URL--Printer drivers, updated HP printer software, plus product and support access to information over your information can be obtained from the following URLs: modem, we suggest these services. in the U.S.: http://www.hp.com in Europe: http://www2.hp.com Printer drivers can be obtained from the following sites: in Japan: ftp://www.jpn.hp.com/drivers/ in Korea: http://www.hp.co.kr in Taiwan: http://www.hp.com.tw or from a local driver website of http://www.dds.com.tw HP Bulletin Board Service--Our electronic download service provides convenient access to HP printer drivers, updated HP printer software, product information, and troubleshooting hints. Set your communication software to N,8,1 and dial or use: in the U.S. and Canada: (1) (208) 344-1691 in Taiwan: (886) (2) 923-3233 in Korea: HITEL or CHOLIAN (Go HPK) in Australia: (61) (3) 9890-0276 in New Zealand: (64) (9) 356-3660 in China: (86) (10) 6261-4172 European Bulletin Board Service numbers are listed at http://www2.hp.com. America OnLine--(America OnLine/Bertelsmann is available in France, Germany, and the UK)--Printer drivers, updated HP printer software, and support documentation are available to help answer questions on HP products. Use Keyword HP to start your tour or call (1) (800) 827-6364 and ask for representative #1118 to subscribe. CompuServe--Printer drivers, updated HP printer software, and interactive sharing of technical information with other members are available on CompuServe's HP User's forums (GO HP), or call (1) (800) 524-3388 and ask for representative #51 to subscribe. (CompuServe is also available in the UK, France, Belgium, Switzerland, Germany, and Austria.) Obtaining Software: For U.S. and Canada: Phone: Fax: (1) (970) 339-7009 (1) (970) 330-7655 Mail: Hewlett-Packard Company P Box 1754 .O. Greeley, CO 80632 USA For Asia-Pacific Countries: For Australia, New Zealand, and India: For European English: HP Direct Ordering for Accessories and Supplies HP Support Assistant CD-ROM: Contact Fulfill Plus at (65) 740-4477 (Hong Kong, Indonesia, Malaysia, Philippines, or Singapore). For Korea, call (82) (2) 3270-0805 or (82) (2) 3270-0893. For Australia and New Zealand, call (61) (2) 565-6099. For India, call (91) (11) 682-6035. Call (44) (142) 986-5511. Call (1) (800) 538-8787 (U.S.) or (1) (800) 387-8164 (Canada). This support tool offers a comprehensive online information system designed to provide technical and product information on HP products. To subscribe to this quarterly service in the U.S. or Canada, call (1) (800) 457-1762. In Hong Kong, Indonesia, Malaysia, or Singapore, call Fulfill Plus at (65) 740-4477. To locate HP-authorized dealers, call (1) (800) 243-9816 (U.S.) or (1) (800) 387-3867 (Canada). Call (1) (800) 835-4747 (U.S.) or (1) (800) 268-1221 (Canada). HP Service Information: HP Service Agreements: HP FIRST: HP FIRST Fax will deliver detailed troubleshooting information on common software and troubleshooting tips for your HP product. Call from any touch-tone phone and request up to three documents per call. These documents will be sent to the fax of your choice. Australia Austria Belgium (Dutch) Belgium (French) Canada China Denmark English (outside of UK) Finland France Germany Hong Kong Hungary India Indonesia Italy Japan (61) (3) 9272-2627 (43) (1) 0660-8128 (32) (2) 0800-11906 (32) (2) 0800-17043 (1) (800) 333-1917 (86) (10) 6505-5280 (45) 8001-0453 (31) (20) 681-5792 (358) (9) 0800-13134 (01) (43) 623-444 (49) (13) 081-0061 (852) 2506-2422 (36) (1) 252-4647 (91) (11) 682-6035 (62) (21) 352-2044 (39) (2) 1678-59020 (81) (3) 3335-8622 Korea Malaysia Netherlands New Zealand Norway Philippines Portugal Singapore Spain Sweden Switzerland (French) Switzerland (German) Taiwan Thailand United Kingdom United States (82) (2) 769-0543 (60) (3) 298-2478 (31) (20) 0800-222420 (64) (9) 356-6642 (47) 800-11319 (65) 291-7951 (351) (1) 0505-313342 (65) 275-7251 (34) (90) 099-3123 (46) (2) 079-5743 (41) (1) 0800-551526 (41) (1) 0800-551527 (886) (2) 719-5589 (66) (2) 661-3511 (44) (134) 0800-960271 (1) (800) 333-1917 Customer Support Options Worldwide In addition to the phone numbers listed below, appendix E, "Warranty and Support Information," contains worldwide sales and service addresses and phone numbers for countries not listed here. Customer Support & Product Repair Assistance for the U.S. and Canada: Call (1) (208) 323-2551 Monday through Friday from 6 am to 6 pm (Mountain Time) free of charge during the Warranty Period. However, your standard long-distance phone charges still apply. Have your serial number ready when calling. Post-warranty telephone assistance is available to answer your product questions. Call (1) (900) 555-1500 ($2.50* per minute, U.S. only) or call (1) (800) 999-1148 ($25* per call, Visa or MasterCard, (See the warranty in appendix E for additional product repair information.) U.S. and Canada). Charges begin only when you connect with a support technician. *Prices subject to change. European Customer Support Center Language and In-Country Options Available Open Monday through Friday 8:30 to 18:00 CET HP provides a free telephone support service during the warranty period. By calling a telephone number listed below, you will be connected to a responsive team waiting to help you. If you require support after your warranty has expired, you can receive support for a fee through the same telephone number. The fee is charged on a per-incident basis. When calling HP, please have the following information ready: product name and serial number, date of purchase, and description of the problem. Danish: Dutch: English: Denmark Belgium Netherlands Ireland UK International Finland Belgium France Switzerland (45) 3929-4099 (32) (2) 626-8806 (31) (20) 606-8751 (353) (1) 662-5525 (44) (171) 512-5202 (44) (171) 512-5202 (358) (9) 0203-47288 (32) (2) 626-8807 (01) (43) 623-434 (41) (84) 880-1111 German: Italian: Norwegian: Portuguese: Spanish: Swedish: Austria Germany Italy Norway Portugal Spain Sweden (43) (1) 0660-6386 (49) (180) 525-8143 (39) (2) 264-10350 (47) 2211-6299 (351) (1) 441-7199 (34) (90) 232-1123 (46) (8) 619-2170 Finnish: French: In-country Support Numbers If you require support after your warranty has expired or additional product repair services, or if your country is not listed below, see "Worldwide HP Sales and Service Offices" in appendix E. Argentina Australia Brazil Canada China (54) (1) 781-4059 (54) (1) 781-4069 (61) (3) 272-8000 (55) (11) 709-1444 (1) (208) 323-2551 (86) (10) 6261-4174 (86) (10) 6261-4175 (86) (10) 6261-4176 (86) (10) 6262-5666 (42) (2) 471-7321 (30) (1) 689-6411 (852) 800-7729 (36) (1) 343-0310 (91) (11) 682-6035 (91) (11) 682-6069 (62) (21) 350-3408 (81) (3) 3335-8333 (82) (2) 3270-0700; outside Seoul, call (82) (80) 999-0700 Malaysia México D.F. México Guadalajara México Monterey Middle East/Africa New Zealand Philippines Poland Portugal Russia Singapore Switzerland Taiwan Thailand Turkey (60) (3) 295-2566 (52) (5) 326-4600 (52) (3) 669-9500 (52) (83) 378-4240 (41) (22) 780-7111 (64) (9) 356-6640 (63) (2) 894-1451 (48) (22) 37-5065 (351) (1) 301-7330 (7) (95) 923-5001 (65) 272-5300 (41) (1) 753-7111 (886) (2) 717-0055 (66) (2) 661-4011 (66) (2) 661-4012 (90) (1) 224-5925 Czech Republic Greece Hong Kong Hungary India Indonesia Japan Korea HP Color LaserJet 8500, 8500 N, 8500 DN Printer User's Guide Copyright Information ©1997 Hewlett-Packard Company All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Part number: C3983-90937 First Edition, October 1997 Warranty The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information. Trademark Credits AdobeTM and PostScriptTM are trademarks of Adobe Systems Incorporated which may be registered in certain jurisdictions. Arial® and Times New Roman® are U.S. registered trademarks of the Monotype Corporation. CompuServeTM is a U.S. trademark of CompuServe, Inc. dBASE® is a U.S. registered trademark of Borland International, Inc. ENERGY STAR® is a U.S. registered service mark of the United States Environmental Protection Agency. HP-UX 9.* and 10.0 for HP 9000 Series 700 and 800 computers are X/Open Company UNIX 93 branded products. Lotus® 1-2-3 ® and Lotus® Symphony® are U.S. registered trademarks of Lotus Development Corporation. Microsoft®, Windows®, MS Windows®, Windows NT®, and MS-DOS® are U.S. registered trademarks of Microsoft Corporation. PANTONE®* is Pantone, Inc.'s check-standard trademark for color. TrueTypeTM is a U.S. trademark of Apple Computer, Inc. UNIX® is a registered trademark in the United States and other countries, licensed exclusively through X/Open Company Limited. All other products mentioned herein may be trademarks of their respective companies. Contents Take a look at all HP Support has to offer! . . . . . . . . . . . . . . 3 Customer Support Options Worldwide . . . . . . . . . . . . . . . . 4 Chapter 1 The HP Color LaserJet 8500 Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . Locating the Printer's Parts . . . . . . . . . . . . . . . . Optional Paper Handling Accessories and Status Lights Finding Information About the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 16 18 20 Chapter 2 Using the Printer Control Panel Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer Control Panel Keys and Indicator Lights . . . . . When to Use the Printer Control Panel Menus . . . . . . . Using the Printer Control Panel in Shared Environments Resetting the Printer . . . . . . . . . . . . . . . . . . . Factory Defaults . . . . . . . . . . . . . . . . . . . . . Printing Menu Maps . . . . . . . . . . . . . . . . . . . Changing Settings in the Printer Control Panel . . . . . . . Configuring Menu Selections . . . . . . . . . . . . . . . Auto Continue . . . . . . . . . . . . . . . . . . . . . . Selecting the Mode for Tray 1 . . . . . . . . . . . . . . Configuring Media Type and Size . . . . . . . . . . . . Selecting an Output Bin . . . . . . . . . . . . . . . . . Setting Media Type and Size Overrides . . . . . . . . . Selecting the A4 Override . . . . . . . . . . . . . . . . Controlling a Proof and Print Job . . . . . . . . . . . . . Selecting Toner Low Response . . . . . . . . . . . . . . Setting the Power Save Mode . . . . . . . . . . . . . . . Selecting Parallel Advanced Function . . . . . . . . . . Selecting the Default Printer Personality . . . . . . . . . Setting the I/O Timeout . . . . . . . . . . . . . . . . . . Locking the Printer Control Panel . . . . . . . . . . . . Selecting the Display Language . . . . . . . . . . . . . Printing Internal Pages . . . . . . . . . . . . . . . . . . . . Interpreting the Configuration Page . . . . . . . . . . . Managing Memory . . . . . . . . . . . . . . . . . . . . . Downloading Fonts . . . . . . . . . . . . . . . . . . . . Resource Saving . . . . . . . . . . . . . . . . . . . . . Configuring the Printer for a Network . . . . . . . . . . . . Configuring Novell NetWare Parameters . . . . . . . . . Configuring TCP/IP . . . . . . . . . . . . . . . . . . . Configuring Apple EtherTalk Phase Parameter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 22 24 24 25 25 26 27 27 27 28 29 30 31 32 32 33 34 35 36 36 37 38 39 40 41 41 41 42 42 43 45 EN Contents 7 Disabling Network Protocols . . . . . . . . . . . . . . . . . . . 46 Chapter 3 Common Printing Tasks Selecting Media . . . . . . . . . . . . . . . . . . . . . . . . . . . Supported Media Weights and Sizes for Input Trays . . . . . . Supported Media Weights and Sizes for the Optional Multi-bin Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . Preprinted Forms and Letterhead . . . . . . . . . . . . . . . . Recycled Media . . . . . . . . . . . . . . . . . . . . . . . . . Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transparencies . . . . . . . . . . . ...