8550, 8550N, 8550DN, 8550GN, 8550MFP Printer User Guide English HP Color LaserJet 8550, 8550N, 8550DN, 8550GN, 8550MFP Printer User Guide Use of this electronic document indicates that you accept the Terms of Use. © 2000 Hewlett-Packard Company Copyright Information © Copyright 2001 Hewlett-Packard Company All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. A user of an HP Color LaserJet 8550 printer is granted a license to: a) print hard copies of this HP Color LaserJet 8550 printer user guide for PERSONAL, INTERNAL or COMPANY use subject to the restriction not to sell, re-sell or otherwise distribute the hard copies; and b) place an electronic copy of this HP Color LaserJet 8550 printer user guide on a network server provided access to the electronic copy is limited to PERSONAL, INTERNAL users of the HP Color LaserJet 8550 printer. Part number: C7096-online Second Edition: March, 2001 Warranty The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information. Trademark Credits AdobeTM and PostScriptTM are trademarks of Adobe Systems Incorporated which may be registered in certain jurisdictions. Arial ® and Times New Roman® are U.S. registered trademarks of the Monotype Corporation. CompuServeTM is a U.S. trademark of CompuServe, Inc. dBASE® is a U.S. registered trademark of Borland International, Inc. ENERGY STAR® is a U.S. registered service mark of the United States Environmental Protection Agency. HP-UX 9.* and 10.0 for HP 9000 Series 700 and 800 computers are X/Open Company UNIX 93 branded products. Lotus® 1-2-3 ® and Lotus® Symphony® are U.S. registered trademarks of Lotus Development Corporation. Microsoft®, Windows®, MS Windows®, Windows NT®, and MS-DOS® are U.S. registered trademarks of Microsoft Corporation. PANTONE®* is Pantone, Inc.s check-standard trademark for color. TrueTypeTM is a U.S. trademark of Apple Computer, Inc. UNIX® is a registered trademark in the United States and other countries, licensed exclusively through X/Open Company Limited. All other products mentioned herein may be trademarks of their respective companies. HP Customer Care Thank you for your purchase. Along with your product, you receive a variety of support services from Hewlett-Packard and our support partners. These services are designed to give you the results you need, quickly and professionally. Online Services: For 24 hour access to information over your modem, we suggest these services: World Wide Web Printer drivers, updated HP printer software, plus product and support information may be obtained from the following URLs: in the U.S. in Europe http://www.hp.com http://www2.hp.com Printer drivers may be obtained from the following sites: in Japan in Korea in Taiwan or the local driver website ftp://www.jpn.hp.com/drivers/ http://www.hp.co.kr http://www.hp.com.tw http://www.dds.com.tw America Online America Online/Bertelsmann is available in the U.S., France, Germany, and U.K. Printer drivers, updated HP printer software, and support documentation to help answer your questions about HP products are available. Use Keyword HP to start your tour or call 1 800-827-6364 preferred customer # 1118 to subscribe. In Europe, call the appropriate number below: Austria France Germany Switzerland United Kingdom 0222 58 58 485 ++353 1 704 90 00 0180 531 31 64 0848 80 10 11 0800 279 1234 EN 3 CompuServe Printer drivers, updated HP printer software, and interactive sharing of technical information with other members is available on CompuServe's "HP User's forums" (GO HP), or call 1 800-524-3388 and ask for representative #51 to subscribe. (CompuServe is also available in the U.K., France, Belgium, Switzerland, Germany, and Austria.) Obtaining software utilities and electronic information: For U.S. and Canada: Phone: (661) 257-5565 Fax: (661) 257-6995 Mail: Hewlett-Packard P.O. Box 907 Santa Clarita, CA 91380-9007 U.S.A. For Asia-Pacific Countries/Regions: Contact Fulfill Plus at (65) 740-4477 (Hong Kong SAR, Indonesia, Philippines, Malaysia, or Singapore). For Korea, call (82) (2) 3270-0805 or (82) (2) 3270-0893. For Australia, New Zealand, and India: For Australia and New Zealand, call (61) (2) 565-6099. For India, call (91) (11) 682-6035. For European English: For U.K., call (44) (142) 986-5511. For Ireland and outside U.K., call (44) (142) 986-5511. 4 EN HP direct ordering for accessories or supplies: Call (800) 538-8787 (U.S.) or (800) 387-3154 (Canada). HP Support Assistant compact disc: This support tool offers a comprehensive online information system designed to provide technical and product information on HP products. To subscribe to this quarterly service in the U.S. or Canada, call (800) 457-1762. In Hong Kong SAR, Indonesia, Philippines, Malaysia, or Singapore, call Fulfill Plus at (65) 740-4477. HP Service Information: To locate HP-Authorized Dealers, call (800) 243-9816 (U.S.) or (800) 387-3867 (Canada). HP Service Agreements: Call (800) 835-4747 (U.S.) or (800) 268-1221 (Canada). Extended Service (800) 446-0522. HP FIRST: HP FIRST Fax will deliver detailed troubleshooting information on common software and troubleshooting tips for your HP product. Call from any touch tone phone and request up to three documents per call. These documents will be sent to the fax of your choice. North and Latin America Outside the U.S. and Canada U.S. and Canada (208) 344-4809 (800) 333-1917 EN 5 Asia-Pacific Countries/Regions Australia China Hong Kong SAR India Indonesia Japan Korea Malaysia New Zealand Philippines Singapore Thailand 61 (0)3 9272 2627 86 (0)10 6505 5280 85 (0)2 2506 2422 91 (0)11 682 6031 21 (0)352 2044 81 (0)3 3335 8622 82 (0)02 769 0543 03 (0)298 2478 64 (0)09 356 6642 65 (0)275 7251 65 (0)275 7251 66 (0)02 661 3511 6 EN Customer support options worldwide Customer Support and Product Repair Assistance for the U.S. and Canada Call (208) 323-2551 Monday through Friday from 6 am to 6 pm free of charge during the warranty period. However, your standard long-distance phone charges still apply. Have your system nearby and your serial number ready when calling. If you know your printer needs repair, call (800) 243-9816 to locate your nearest HP Authorized service provider, or call (208) 323-2551 for HP centralized service dispatch. Post-warranty telephone assistance is available to answer your product questions. Call (900) 555-1500 ($2.50* per minute, U.S. only) or call (800) 999-1148 ($25* per call, Visa or MasterCard, U.S. and Canada) Monday through Friday from 7 am to 6 pm and Saturday from 9 am to 3 pm (Mountain Time). Charges begin only when you connect with a support technician. *Prices subject to change. EN 7 European Customer Support Center Language and In-country/region Options Available Open Monday through Friday 8:30­18:00 CET HP provides a free telephone support service during the warranty period. By calling a telephone number listed below, you will be connected to a responsive team waiting to help you. If you require support after your warranty has expired, you can receive support for a fee through the same telephone number. The fee is charged on a per incident basis. When calling HP, have the following information ready: product name and serial number, date of purchase, and description of the problem. English Ireland: (353) (1) 662-5525 U.K.: (44) (171) 512-5202 International: (44) (171) 512-5202 Belgium: (32) (2) 626-8806 Netherlands: (31) (20) 606-8751 France: (33) (01) 43-62-3434 Belgium: (32) (2) 626-8807 Switzerland: (41) (84) 880-1111 Germany: (49) (180) 532-6222 Austria: (43) (1) 0660-6386 Norway: (47) 2211-6299 Denmark: (45) 3929-4099 Finland: (358) (9) 0203-47288 Sweden: (46) (8) 619-2170 Italy: (39) (2) 264-10350 Spain: (34) (90) 232-1123 Portugal: (351) (1) 441-7199 Dutch French German Norwegian Danish Finnish Swedish Italian Spanish Portuguese In-country/region support numbers If you require support after your warranty has expired, additional repair services, or if your country/region is not listed below, see the HP Customer Care Centers section. Argentina Australia Brazil Canada Chile China Czech Republic Greece Hong Kong SAR 8 787-8080 (61) (3) 2728000 022-829-6612 (208) 3232551 800-360999 (86) (10) 65053888-5959 (42) (2) 4717321 (30) (1) 6896411 (852) 800-96-7729 EN Hungary India Indonesia Korea Korea outside Seoul Japan Malaysia Mexico (Mexico City) Mexico (outside MexicoCity) New Zealand Philippines Poland Portugal Russia Singapore Taiwan Thailand Turkey (36) (1) 382-1111 (91) (11) 6826035 (91) (11) 6826069 (62) (21) 3503408 (82) (2) 32700700 (82) (080) 9990700 (81) (3) 33358333 (60) (3) 2952566 01 800-22147 01 800-90529 (64) (9) 3566640 (63) (2) 8941451 (48) (22) 375065 (351) (1) 3017330 (7) (95) 9235001 (65) 2725300 (886) (02) 7170055 +66 (0) 2 661-4011 (90) (1) 2245925 EN 9 HP Customer Care Centers Asia Pacific Countries/Regions Australia China Hong Kon SAR India Indonesia Japan Korea Outside Seoul only Malaysia New Zealand Penang Philippines Singapore Taiwan Thailand Viet Nam + 61 3 8877 8000 + 86 10 6564 5959 800 96 7729 + 91 11 682 6035 + 62 21 350 3408 + 81 3 5346 1891 + 82 2 3270 0805 080 999 0700 + 60 3 295 2566 +64 (9) 356 6640 1 300 88 0028 + 63 2 867 3551 + 65 272 5300 + 886 2 2717 0055 + 66 2 661 4000 +84 8 823 4530 North & Latin America Argentina Brazil Canada Chile Mexico United States Venezuela Caracas (54 11) 4778 8380 (011) 829 6612 905-206-4663 800 360 999 800 427 6684 (208) 323-2551 800 47 888 207 8488 Europe, Middle East, and Africa Austria Belgium Dutch French Denmark English International Finland France Germany 10 + 43 (0)7114 201080 + 32 (0)2 626 8806 + 32 (0)2 626 8807 + 45 39 29 4099 + 44 (0)171 512 52 02 + 358 (0)203 47 288 + 33 (0)1 43 62 34 34 + 49 (0)180 52 58 143 EN Ireland Israel Tel. Fax Italy Netherlands Norway Poland Portugal Russian Federation South Africa Spain Sweden Switzerland Turkey United Kingdom + 353 (0)1 662 5525 + 972 (0)9 9524848 + 972 (0)9 9524849 + 39 02 264 10350 + 31 (0)20 606 8751 + 47 22 11 6299 + 48 22 519 06 00 + 48 22 519 06 01 + 351 (0)1 318 00 65 + 7 095 916 98 21 + 7 095 916 98 35 +27 (0)11 8061030 + 34 902 321 123 + 46 (0)8 619 2170 + 41 (0)848 80 11 11 + 90 212 224 59 25 + 44 (0)171 512 52 02 EN 11 12 EN Contents 1 The HP Color LaserJet 8550 Printer Features Printer Information Configurations Locating the Printer's Parts Optional Paper Handling Accessories and Status Lights 17 20 20 22 24 2 Using the Printer Control Panel Overview Printer Control Panel Keys and Indicator Lights When to Use the Printer Control Panel Menus Using the Printer Control Panel in Shared Environments Resetting the Printer Factory Defaults Printing Menu Maps Changing Settings in the Printer Control Panel Configuring Menu Selections Auto Continue Tray 1 Auto Configuring Media Type and Size Selecting an Output Bin Setting Media Type and Size Overrides Selecting the A4 Override Selecting Toner Low Response Setting the Power Save Mode Selecting Parallel Advanced Function Selecting the Default Printer Personality Setting the I/O Timeout Locking the Printer Control Panel Selecting the Display Language Printing Internal Pages Interpreting the Configuration Page Duplex Registration Managing Memory Resource Saving Configuring the Printer for the Network 27 28 30 30 31 32 37 38 38 39 39 40 42 43 44 45 46 46 47 48 49 50 51 52 54 56 57 57 EN 13 3 Common Printing Tasks Selecting Media Supported Media Weights and Sizes for Input Trays Supported Media Weights and Sizes for the Optional Multi-bin Mailbox Supported Media Weights and Sizes for the Optional Duplexer Supported Media Weights and Sizes for the Optional 3000-sheet Stapler/Stacker and Optional 3000-sheet Stacker Preprinted Forms and Letterhead Recycled Media Envelopes Transparencies Heavy Paper Stock Labels Colored Media Media to Avoid Controlling Your Print Job Changing Page Orientation Printing from Tray 1 Printing Tips for Tray 1 Orienting Media Printing from Trays 2 (some printer models only) and 3 Printing Tips for Trays 2 and 3 Printing from Tray 4 (some printer models only) Printing Tips for Tray 4 (some printer models only) 59 60 63 65 66 68 69 69 70 70 71 72 72 73 73 74 77 78 80 83 84 86 4 Advanced Printing Features Overview Using the HP TonerGauge Printing by Type and Size of Paper Benefits of Printing by Type and Size of Paper Different First Page Printing Multiple Pages on One Sheet of Paper Creating and Using Quick Sets Quick Copying a Job Printing Additional Copies of a Quick Copy Job Deletin ...